Strategic Planning Retreat Environmental Services Strategic Plan April 26, 2017

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Oswald Hall
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1 Strategic Planning Retreat Environmental Services Strategic Plan April 26,

2 Retreat Agenda Disc Assessment Discussion SPT Only Deep Dive SPT Only Planning Overview to Management The BIG sort & Lunch with Management Stakeholder Discussion with Management Goals & Strategy Brainstorming Management Welcome Retreat Offsite Debrief SPT & Management Welcome 2

3 DISC Assessments 3

4 DISC Teams Chris & Joe Shane & Al 10 Min Discussion 2 Min presentation Kurt & Karen Shauna, Mike, Josh Your Strengths & Weaknesses? How will we work as a group? Other thoughts 4

5 Plan Vision, Mission, and Values Goals & Objectives Our Organization Today Our Organization Tomorrow Alignment with the City Where We Go From Here 5

6 TEAMS AL CHRIS JESS JOSH KURT SHAUNA CHRISTINA JOE KAREN MIKE NORM SHANE

2013-2018 Plan Ask yourself Is it Strategic?

7 Plan Ask yourself Is it Strategic? Operational? Off Target? Measurable? (output or outcome) 90%, 60%, 30? Measurable? (output or outcome) 90%, 60%, 30? NO WORD SMITHING

8 TAKE A WALK BE BACK AT 11:30

9 Strategic Planning Retreat With Management Environmental Services Strategic Plan April 26, 2017 GRAB YOUR LUNCH 9

10 Retreat Agenda Planning Overview The BIG sort & Lunch Stakeholder Discussion Goals & Strategy Brainstorming Management Welcome Retreat Offsite Debrief SPT & Management Welcome 10

11 Who are your representatives? Al Aplin, Business Operations Kurt Fremont, Business Operations Mike Carey, Office of Environmental Policy & Sustainability Karen Bartlett, Science & Engineering Shauna Hansen, Science & Engineering Joe Breer, Solid Waste Management Josh Knouff, Solid Waste Management Norm Cook, Operations & Maintenance Chris Johnson, Operations & Maintenance Mark Lewis, Operations & Maintenance Jessica Knickerbocker, Co-Lead Shane Pettit, Co-Lead 11

12 Strategic Planning Team Goals What does success look like? Open & Transparent Inclusivity: To develop a shared vision that all employees feel their work supports Goals & Strategies Smart and meaningful, to move the needle in the right direction Streamline goals and tracking techniques, not add more The plan will serve as our agenda (literally) and help guide dept. decisions Bottom up, goals come from the department through the representatives To THINK BIG and push the envelope 12

Strategic Planning Team Norms Also Apply Today Safe, trusting, respectful environment Everyone has an equal say Secret squirrels will be identified, everything else is encouraged to be shared

13 Strategic Planning Team Norms Also Apply Today Safe, trusting, respectful environment Everyone has an equal say Secret squirrels will be identified, everything else is encouraged to be shared Off topic squirrels will be saved for later, not lost or shot Problem solving 5 finger rule Cell Phones Please step out of the room for long use or phone calls Respectful of your valuable time 13

14 Planning Process Plan Research Internal External Outreach Divisions Stakeholders Development Goals Strategies Director Review Department Review March April May June July August September October November December 14

15 Research Phase What we ve been up to. Reviewing Our WHY, why does Environmental Services exist? plan and discussing its strengths and room for improvements City of Tacoma s 2025 strategic plan Division Implementation Plans Environmental Action Plan 15

16 Outreach Phase What s Next? Division Outreach Director Quarterly Meetings Division & Group Staff Meetings Surveys Focus Groups Employee Appreciation Lunch ESD Communication soon. Stakeholders Other City Departments IPS May 10 th Sustainable Tacoma Commission May 9 th Environmental Services Commission Meeting June 1 st Review Customer Survey 16

The Next BIG Thing http://www.rebeccaryan.com The Next Big Thing Cards represent trends that may impact our utilities or the City of Tacoma.

WW2, Korean, Vietnam Great depression Wealthiest Generation Men Worked, Women Stayed Home Me Generation Kennedy, MLK assassinations Rosa Parks, Civil Rights

17 The Next BIG Thing The Next Big Thing Cards represent trends that may impact our utilities or the City of Tacoma. These trends may be watched or may help to shape our goals or strategies moving forward. WW2, Korean, Vietnam Great depression Wealthiest Generation Men Worked, Women Stayed Home Me Generation Kennedy, MLK assassinations Rosa Parks, Civil Rights Act Moon Landing Workaholic Aids, DARE, Stranger Danger Fall of Berlin Wall Exxon Valdez Spill Energy Crisis Work Hard, Play Hard igeneration, Technology Sheltered by Parents OJ Simpson, Oklahoma City Bombing Great Recession 9/11, Terrorism 17

18 The BIGSort Deal all of the cards to the members at your table Each person review the cards to determine what department goal it falls into. Put your more confident ones to the top Take turns presenting your cards and discuss most appropriate goal it fits into. Cards may fit into several goals, do your best It may not fall into any goal, set it aside 18

19 Stakeholder Analysis & Communication Communications Team Kurt, Al, Joe, Mark 19

20 Stakeholder Analysis Roleor Relationship to the Department Interest in Department Position Impact on Department Success Participation Method Are they a stakeholderor customer? Do they supply an input to our department? Do they own a portion of the work we do? Are they invested in an outcome of what we do? Do they have legislative authority for a portion of our work? What are their interests? Do they have financial interests, legal risk, people involved? Determine the group s position on the issue. Positive or Negative Supportive, Hesitant, Unsupportive Do they have the ability to impactthe successful implementation of what we do? Why are they participating? How do you plan to have them participate during the plan development? 20

21 SIPOC through Stakeholders We operate factories / processes that make for these people to use so that this will happen for these people. Supplier Input Process Widget/ Output Customer Outcome / Results Stakeholders The internal or external provider of any input (or final product) throughout the process. Information or materials required to perform the next task in a process. Provided by a supplier. Any step or series of steps that transforms an input into an output by adding value. Information or materials after a task is performed in a process; input for the next task (unless a final product). The internal or external recipient of any output(or final product) throughout the process. The value and results that you created by producing the widget/output. The people vested and interested in the outcomes of the process. 21 start to see what to measure

22 Thou Shalt NOT 1. judge. 2. comment. 3. edit. 4. execute. 5. worry. 6. look backward. 7. lose focus. 8. sap energy. 9. compare. 10. make funny at others expense. Brainstorming Rules Forbes 10 Commandments 22

step in a process has value Stakeholders Internal or external to

23 Customers vs Stakeholders Customers Internal or external to the City Direct recipients of an output Determine whether or not a step in a process has value Stakeholders Internal or external to the City Vested interest in the outcomes (not the output) of a process 23

24 Environmental Services Commission Residents Industry Large Commercial Ecology Port of Tacoma Health Department Metro Parks Tacoma Tacoma Housing Authority 24

25 City Committees & Commissions Sustainable Tacoma Infrastructure, Planning, & Sustainability Government Performance & Finance Environmental Services 25

Development Services Neighborhood & Community Services

26 Stakeholder Interviews Public Works Community & Economic Development Office of Equity & Human Rights Planning & Development Services Neighborhood & Community Services Finance, IT, HR Tacoma Public Utilities School District 26

27 Goals & Strategies Strategy Team Karen, Josh, Chris, Norm 27

28 What does 2050 look like? City, Department, & Division 28

29 Goals & Strategies for 2025 Department, & Division 29

30 Retreat Summary Outreach Phase Overview - IPS, Sustainable Tacoma & ES Commissions Stakeholder & Customer Communications Team Finalize Communication Plan Look forward to invites for your group Plan Development Bottom up, goals come from the department through the representatives Strategy Team summarize the trends & brainstorming 30

31 THANK YOU BRILLIANT IDEAS YOU GET LATER TELL YOUR REPRESENTATIVE! 31

Strategic Planning. Environmental Services Strategic Plan September 29, 2017

Strategic Planning. Environmental Services Strategic Plan September 29, 2017 Strategic Planning Environmental Services Strategic Plan 2018-2025 September 29, 2017 1 Retreat Agenda Where do we go from here? Focus Group Debriefs Finalize Customer How Logo Update Finalize What s Strategic