Best Management Practice For Portfolio, Programme, Project, Risk and Service Management. OGC Official Publications Brochure

Transcription

1 Best Management Practice For Portfolio, Programme, Project, Risk and Service Management OGC Official Publications Brochure

2 2 OGC Official Publications Brochure Spring/Summer OGC s Best Practice guidance OGC s Best Practice products present flexible, practical and effective guidance, drawn from a range of the most successful global business experiences. Distilled to its essential elements, this can then be applied to every sort of business and organization (including yours). OGC s Best Practice guidance helps successful delivery against a range of business requirements, from project implementation using PRINCE2 through to establishing an effective, ongoing service management function using the ITIL guidance. Managing Successful Programmes (MSP ) supports the many companies and organizations that run multiple projects while Management of Risk (M_o_R ) provides guidance for those dealing with risks that weave themselves through almost all business operations. Those organizations who wish to control and direct all their change projects and programmes as organizational performance and funding shifts will benefit greatly from Portfolio Management (MoP ) and those wishing to drive out value from change as a matter of design are supported by Management of Value (MoV ). P3O provides guidance to enable adequate support, assurance and challenge functions to complement these best practice approaches. These frameworks have helped transform operations for small businesses, public sector organizations and some of the world s most successful global organizations. This collection is based on real experience; it brings you up-to-date thinking from around the world. Refined and developed by user groups with the input of specialists and academics, it represents an impartial, cohesive view of some of the world s best practices. This input, coming from a range of sources, refreshes the guidance to ensure it remains robust, relevant and adaptable. Developing best practice in this way means that you receive the most effective advice and guidance to help you deal with organizational change. Free guidance available on the OGC website As a valuable resource centre for the latest guidance on projects, programmes and procurement, the OGC website offers a library of freely downloadable documents. Workbooks (created for the Successful Delivery Toolkit, and fully integrated into the new OGC website) are available to help you navigate through the guidance, which is aimed at project and programme managers and people involved in construction. Visit the website at PRINCE is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. PRINCE2 is a Trade Mark of the Office of Government Commerce. ITIL is a Registered Trade Mark of the Office of Government Commerce. M_o_R is a Registered Trade Mark of the Office of Government Commerce. MSP is a Registered Trade Mark of the Office of Government Commerce. MoP is a Trade Mark of the Office of Government Commerce. MoV is a Trade Mark of the Office of Government Commerce. The swirl logo is a Trade Mark of the Office of Government Commerce. P30 is a Registered Trade Mark of the Office of Government Commerce. P3M3 is a Registered Trade Mark of the Office of Government Commerce. Official Websites To ensure that the community is provided with a reliable, up-to-date source of information, Best Management Practice: OGC, TSO (OGC s official publisher) and The APM Group (APMG: OGC s official accreditor), has launched official websites for OGC s best practice guidance. These sites offer the very latest details on the products and associated services Each website provides an overview of the guidance and its benefits. There are updates on any proposed changes, links to training and the OGC online bookshop.

3 OGC Official Publications Brochure Spring/Summer Best Management Practice Elert Services Keep up-to-date with the latest news and views on the OGC's internationally recognized best practice approaches. Best Management Practice elerts include: News from OGC, TSO and APM Group as and when it happens White Papers Event information Vodcasts Publication reviews Testimonials/Case Studies from those who currently adopt the OGC guidance Products and publication news. is the official umbrella site dedicated to making access to the guidance quick and easy. It provides support for all levels of adoption of the OGC Best Practice guidance. Best Practice Knowledge Centre Located on the aforementioned website, the knowledge centre provides a free comprehensive source of best practice information: news from OGC, TSO, APMG, news on update projects, publication reviews, case studies, white papers, change control system and so much more. Change Control System This Change Control System is the only repository of issues/changes for all OGC P3RM and ITIL Best Practice products. It serves the purpose of enabling all issues/changes regarding the content of the best practice products to be recorded, actioned and reported for the ongoing and continual improvement of the best practice guidance in P3RM and ITIL, and for the benefit of the P3RM and ITIL communities globally. OGC Best Practice publications The site is the one-stop shop for all OGC publications in formats including print, ebooks, online subscriptions and downloadable PDFs. Free access Along with the free Knowledge Centre the site offers you a link to the free access to the standard glossaries and acronyms found within the guidance. Simply sign up to the product elerts you would like to receive at www. best-management-practice.com/ RegisterToReceive.aspx Official Tweets To keep up-to-date with official information straight from the source as soon as it happens, on publications, examinations, projects and much more follow us on is the new free emedia area. Here you can watch and listen to experts discussing news, developments and tips connected with the OGC guidance through a variety of formats: Vodcasts follow our vodcast series Podcasts download and listen to overviews of our products in eight different languages Workshops and seminars your chance to revisit our events or see them for the first time, from your desk or office Debates and interviews watch the experts discuss a range of stimulating and topical subjects. Link In Join our group at and check out the OGC Best Practice guidance groups. We aim to release regular content to the emedia area, to ensure you are notified upon the addition of new content simply follow us on or join our Linkedin Group at

4 4 OGC Official Publications Brochure Spring/Summer ITIL ITIL: how it works ITIL is the most widely accepted approach to IT Service Management (ITSM) in the world. Because ITSM is driven both by technology and the many different organizational environments in which it operates, it is in a state of continual evolution and derives enormous benefits from a best practicedriven approach. Based on expert advice and input from users, ITIL guidance is both current and practical, combining the latest thinking with sound common sense and guidance. ITIL: overview and benefits ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include: Reduced costs Improved IT services Increased levels of customer satisfaction Comprehensive standards and guidance Boosted productivity Enhanced use of skills and experience More effective delivery of third party services. ITIL V3: a step forward V3 allows users to build on the success of earlier versions but take their achievements even further. Using an holistic approach, V3 looks at the lifecycle of a project rather than delivery sectors, with core lifecycle practices fully supported by more detailed content specific to industry, stakeholders and practice topics. It also strengthens the link between best practice and business benefits. It is based on fives titles: Service Strategy Service Design Service Transition Service Operation Continual Service Improvement. Reflecting the development and growing maturity of ITSM, the approach offers: Integration of business and IT service strategy into a unified ecosystem Agile service design and ROI blueprint Adaptable transition models Straightforward service provider management and sourcing models Improved measurement and demonstration of value Easy identification of triggers for improvement and change throughout the service lifecycle. This approach changes the relationship between IT and business. Whereas before, ITIL worked to align Service Management with business strategy, V3 integrates into a single ecosystem. Other features include: Strategies for IT outsourcing Converting knowledge into organization intelligence New processes, practice areas, structures and delivery methods. For information on all aspects of ITIL V3 please visit whitepapers where you will find a series of free alignment white papers. To keep up-to-date with ITIL news, register for the elert service at /ITILRegister ITIL users ITIL has been adopted by hundreds of organizations worldwide, including: Microsoft IBM NASA HSBC Disney Procter & Gamble British Airways Ministry of Defence Shell Hewlett Packard. For testimonials and case studies from organizations which have adopted ITIL visit the Knowledge Centre located at

5 OGC Official Publications Brochure Spring/Summer ITIL Examination and Accreditation Services from APMG The APM Group (APMG) specializes in the accreditation and certification of training organizations, consultancy organizations, their personnel and practitioners. It has continually developed and adapted its accreditation processes with three clear objectives in mind: To ensure the marketplace, including individuals taking examinations and organizations seeking consultancy advice, has confidence in the services provided by its accredited organizations To help its accredited organizations develop and extend the market for its services, both by supporting new initiatives and helping to prevent the misuse of intellectual property rights To ensure that, whilst its accreditation processes remain rigorous and standards are kept high, unnecessary burdens are not placed on those being accredited. For more information on accreditation please contact accreditation@apmgroup.co.uk For details on ITIL V3 qualifications, including how they relate to V2 qualifications, the qualification scheme and credit system, visit ITIL Examination Institutes Official professional qualifications based on ITIL are currently offered by the following Examination Institutes: APMG-International APMG-International specializes in the accreditation and certification of organizations, processes and people. APMG-International is an accredited ITIL Examination Institute offering global accreditation and examination services for training providers and candidates. CSME CSME has been working to promote IT Professionalism in the US and the Americas for over half a decade. While they have been focused on ITIL to date, CSME is positioned to support all IT Certification schemes that promote IT Professionalism. CSME is committed to maintaining and advancing the integrity of the examination processes for all IT Professional Certifications. They do this while always putting customer service first. Dansk IT Dansk IT is an independant and well established body within Denmark s IT society. It is the largest association for IT professionals in Denmark with more than 6,000 members. DF Certifiering AB DF Certifiering AB (DFC) is a wholly owned subsidiary to Dataföreningen Sverige, the Swedish Computer Society with 26,000 ITprofessional members in Sweden. DFC s role is to give accreditation to training providers and certify IT. DFC also provides products in the field of Information Security and selfassessed tests for e-citizens. EXIN The Examination Institute for Information Science in the Netherlands is a global, independent IT examination provider. EXIN establishes educational requirements and develops and organizes examinations and learning tracks in the field of IT. ISEB The Information Systems Examination Board (ISEB) is a wholly owned subsidiary of the British Computer Society. ISEB provides industry recognized qualifications that measure competence, ability and performance in many areas of IT, including ITIL. Loyalist Certification Services Loyalist Certification Services (LCS) is based in North America and is a division of the Loyalist College in Ontario, Canada. LCS offers end-to-end examination services with a specific focus on ITIL certification. PEOPLECERT Group PEOPLECERT Group is a prominent Personnel Certification Body that has issued to date more than 2.2 million certificates globally in a variety of certification schemes. Its schemes range from IT to Language assessment, including schemes from prestigious organizations such as ECDL Foundation, City & Guilds Organizations. TÜV SÜD Akademie TÜV SÜD Group is well known for consulting, testing, certification and training on behalf of industry, trade and commerce, public institutions and private individuals. TÜV SÜD creates increased safety and added economic value by supporting the competitive strength of our customers through the world. The IT Service Management Forum (itsmf) itsmf is a global, independent, internationally recognized not-for-profit organization dedicated to promoting excellence in IT Service Management. The itsmf organization is wholly owned and principally run by its members. It consists of a controlling and co-ordinating body, itsmf International and a rapidly growing number of international chapters - each with a large degree of autonomy but adhering to a common code of conduct. itsmf's community is currently comprised of 52 international chapters. Each of these chapters essentially runs itself, with guidance and support from the international body. Whilst there are variations in products and services across the chapters, the core principles remain the same and the offerings of each chapter drive towards a common end goal providing thought leadership and promoting excellence in the practice of ITSM. Further details, and links to local chapters can be found at

6 6 OGC Official Publications Brochure Spring/Summer Your multi-media ITIL library ITIL publications are available in a number of formats to ensure that all user needs and demands are met. Available formats:, the books are available individually or as a complete set. PDF Single User, a non-networkable basic PDF, it is fully searchable, offers you immediate access to the publication and is available individually or as a set. Handheld ebook, this format allows ITIL publications to be downloaded onto your handheld device for easy access whilst on the move. Purchase of the ebook also provides access to eb20 via the internet, which means you can read the publication online from any computer that is connected to the internet. Online Annual Subscription, offers a corporate access solution as well as packages suitable for individual access. The online subscription is the only way to get instant access to the latest authoritative text including access to all amendments and impressions issued throughout the year. The online subscription s basic functionality includes: dynamic content, easy navigation, bookmarking, history, cross linking between chapters and a pop-up glossary of terms. Maximizing your Access To embed the guidance into your organization, easy access is vital. The most practical way of providing this to all core users is via electronic access, allowing you to broaden availability throughout your organization. Multi-User Licences offer the greatest access to the guidance and are based on the number of users accessing the content at the same time. For example, if your company has 500 employees but only expects 10 to access the guidance simultaneously, a licence for 10 concurrent users would be appropriate. Online Annual Subscriptions are available in Japanese. For further information or to place an order please visit Online Annual Subscriptions will be available in Chinese! For further information visit For further information on corporate subscriptions, to discuss your requirements or to obtain a quote please ITILOnline@tso.co.uk The Introduction to the ITIL Service Lifecycle This publication introduces readers to the principles behind the Version 3 guidance, before taking them through the five core titles, chapter by chapter. Each chapter concludes with key messages and lessons, showing how the introduction relates to the full library with its deeper levels of practice expertise and structured application French version ( inc VAT) French version ( inc VAT) Korean version ( inc VAT) Online Annual Subscription-Individual Access ( inc VAT) ITIL Lifecycle Publication Suite Buying the complete set of five core lifecycle publications offers a saving of nearly 30% against purchasing the titles individually. The suite is comprised of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Collection Chinese version German version Japanese version ( inc VAT) Spanish version Coming Soon: Portuguese PDF Collection Single User ( inc VAT) German version PDF ( inc VAT) Japanese version PDF ( inc VAT) Spanish version Coming Soon: Portuguese Handheld ebook Suite ( inc VAT) Online Annual Subscription-Individual Access ( inc VAT) Also available in: Japanese Service Strategy (SS) A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subsequent titles will link deliverables to meeting the business goals, requirements and service management principles described in this publication Chinese version Japanese version German version Spanish version Coming Soon: Portuguese ( inc VAT) German version PDF ( inc VAT) Japanese version PDF ( inc VAT) Spanish version PDF ( inc VAT) Coming Soon: Portuguese version PDF ( inc VAT) Online Annual Subscription-Individual Access ( inc VAT) Also available in: Japanese Coming Soon: Chinese Only available to order online.

7 OGC Official Publications Brochure Spring/Summer Service Design (SD) In order to meet current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services solutions and processes Chinese version French version Japanese version German version Spanish version Coming Soon: Portuguese ( inc VAT) German version PDF ( inc VAT) Japanese version PDF ( inc VAT) Spanish version ( inc VAT) Coming Soon: Chinese and Portuguese version PDF ( inc VAT) Online Annual Subscription-Individual Access ( inc VAT) Also available in: Japanese Service Transition (ST) Service Transition focuses on the broader, long-term change management role and release practices so that risks, benefits, delivery mechanisms and the ease of ongoing operations of service are considered. This publication provides guidance and process activities for the transition of services into the business environment Chinese version German version Japanese version Spanish version Coming Soon: Chinese and Portuguese ( inc VAT) French version PDF ( inc VAT) German version PDF ( inc VAT) Japanese version PDF ( inc VAT) Spanish version PDF ( inc VAT) Coming Soon: Portuguese version PDF ( inc VAT) Online Annual Subscription-Individual Access ( inc VAT) Also available in: Japanese Service Operation (SO) By focusing on delivery and control process activities, a highly desirable steady state of managing services can be achieved on a day-to- day basis. To ensure it is integrated with the rest of the ltil library, guidance is based on a selection of familiar service support and service delivery control points Chinese version French version German version Japanese version Spanish version Coming Soon: Chinese and Portuguese ( inc VAT) French version PDF ( inc VAT) German version PDF ( inc VAT) Japanese version PDF ( inc VAT) Spanish version ( inc VAT) Coming Soon: Portuguese version PDF ( inc VAT) Online Annual-Subscription-Individual Access ( inc VAT) Also available in: Japanese Continual Service Improvement (CSI) Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement Chinese version Japanese version German version Spanish version Coming Soon: Chinese and Portuguese ( inc VAT) German version PDF ( inc VAT) Japanese version PDF ( inc VAT) Spanish version ( inc VAT) Coming Soon: Portuguese version PDF ( inc VAT) Online Annual Subscription-Individual Access ( inc VAT) Also available in: Japanese Concurrent Licences are available for online subscription. To discuss your requirements or to obtain a quote itilonline@tso.co.uk

8 8 OGC Official Publications Brochure Spring/Summer ITIL Lite A road map to full or partial ITIL Implementation ITIL Lite is aimed at encouraging organizations to adopt ITIL V3 by selecting and implementing key ITIL V3 components. For many reasons not every organization can adopt the whole of ITIL V3. This publication explains which components are essential and how to select the appropriate components for implementation. The title is based around a project template to help readers prepare their own project ITIL Software Asset Management This publication has been updated in line with ITIL V3, the Service Lifecycle Approach. This guide has been developed to assist with understanding what Software Asset Management (SAM) is and to explain what is required to perform it effectively and efficiently as identified in industry best practice PDF Single user ( inc VAT) ITIL Small-Scale Implementation This publication has been updated in line with ITIL V3, the Service Lifecycle Approach. It provides guidance to smaller organizations which wish to implement the ITIL guidance or who are already using it and wish to improve their IT Service Management. The publication discusses the significance of size, the characteristics of small organizations and how to scale ITIL down for small organizations ( inc VAT) Key Element Guide Suite Pack of 5 (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement Key Element Guides). Pack of Key Element Guides These pocketbooks, produced in conjunction with itsmf, provide a handy reference guide to the core ITIL Lifecycle publications. These titles discuss ITIL, its evolution and the need for the Service Lifecycle approach. They examine what is meant by a best practice framework, how this relates to common practice, and degrees of prescription and what compliance means. Their main focus is to provide an overview of the principles, objectives and key elements of each of the core ITIL Lifecycle publications. These titles also provide guidance on other publications and links to external practice, frameworks and standards. Key Element Guide Service Strategy Single Copy Key Element Guide Service Design Single Copy Key Element Guide Service Transition Single Copy Key Element Guide Service Operation Single Copy Key Element Guide Continual Service Improvement Single Copy Building an ITIL-based Service Management Department Written by Malcolm Fry, one of the leading experts on ITIL, this book explains, in a structured and logical manner, how to build an ITIL based Service Management Department that will both support and supplement the ITIL V3 processes PDF Single user ( inc VAT) Agile Project and Service Management Delivering IT Services using ITIL, PRINCE2 and DSDM Atern This title offers practical guidance on how to deliver an IT Service by employing ITIL, PRINCE2 and DSDM Atern. It discusses the three approaches and gives an overview and the benefits of each. It also describes the issues that arise from implementing ITIL, the structure and content of PRINCE2 and the breadth of DSDM

9 OGC Official Publications Brochure Spring/Summer Study Aids from the Official Publisher of ITIL Passing your ITIL Foundation Exam The ITIL Foundation Study Aid is endorsed by APM Group, the official ITIL Accreditor, and contains full details of the Official ITIL Qualifications. Suitable for those taking the foundation exam, it provides an overview of the purpose, objectives and format of the examination. The title offers a top level introduction to understanding the Service Lifecycle and each of its five components. It contains a mock exam with an answer key to help candidates pass the foundation exam ( inc VAT) ITIL V3 Foundation Handbook A quick reference revision guide, produced in conjunction with itsmf, which has been designed to help students to prepare for the Foundation Exam but also as a key reference for managers, practitioners, vendors and consultants in the workplace and while travelling. Single Arabic version Danish version Japanese version Coming Soon: Swedish version () Passing your ITIL Intermediate Exams The Passing your ITIL Intermediate Exams publication covers both the Lifecycle and Capability Streams. The publication enables you to recap on foundation level learning to ensure your basic level of knowledge is up to scratch before launching into the intermediate level. The book contains sample questions and answers for each of the modules, and exercises on a case study and exercises asking you to relate your learning back to your organization ( inc VAT) Release, Control and Validation ITIL V3 Intermediate Capability Handbook This ITIL V3 publication, endorsed by the official ITIL Accreditor, is suitable for candidates taking the Release, Control and Validation Stream Exam. Single Copy Operational Support and Analysis ITIL V3 Intermediate Capability Handbook This ITIL V3 publication, endorsed by the official ITIL Accreditor, is suitable for candidates taking the Operational Support and Analysis Stream Exam. The book provides details on the ITIL V3 qualification scheme from foundation through to the advanced diploma. Single Copy Only available to order online. Share your approach to Best Practice Share your learning and knowledge of Best Practice implementation with the community. Contribute to the Best Management Practice website by providing a case study on how your organization has implemented and incorporated ITIL V3. Submit a case study by filling in our case study template at com/knowledge-centre To keep up-to-date with all the latest developments, including upcoming publications and qualifications updates register at

10 10 OGC Official Publications Brochure Spring/Summer Portfolio, Programme, Project and Risk Management (PPM) All organizations need to be aware of Portfolio Management, PRINCE2, MSP, M_o_R and P3O to make sure their projects, programmes and portfolios, and risk management deliver successfully and are aligned to the business strategy. Developed by OGC, PRINCE2, MSP and M_o_R have grown out of international best practice. With the introduction of P3O together these four methodologies help you develop successful approaches to portfolio, programme, project and risk management. They offer a consistent yet flexible approach to managing change, allowing you to embrace opportunities and move forwards with confidence. Implementing change using robust and adaptable IT platforms is enhanced by ITIL which helps you to professionalize Service Management. In today s tough economic climate, OGC have developed guidance to help organizations optimize the value they derive from change projects and programmes. OGC's new products Management of Value (MoV) and Management of Portfolios (MoP) are due for release at the end They offer a consistent yet flexible approach to managing change, allowing you to embrace opportunities and move forwards with confidence. P3M3 TM Portfolio, Programme, Project Management Maturity Model (P3M3) combines a descriptive reference model with a questionnaire to help organizations improve portfolio, programme and project management processes. It still offers organizations a toolkit to assess current performance and put in place measurable improvement plans, it now reflects the evolution of Portfolio Management across a wide range of industry sectors. P3M3 contains three models that enable independent assessment. There are no interdependencies between the models, so an organization may be better at programme management than it is at project management, for example. The models are: Portfolio Management (PfM3) Programme Management (PgM3) Project Management (PjM3). The P3M3 methodology is built around five levels: Level 1 - awareness of process Level 2 - repeatable process Level 3 - defined process Level 4 - managed process Level 5 - optimized process PRINCE2, MSP, M_o_R and P3O users The guidance has been adopted by hundreds of organizations worldwide. Equally applicable to large and small organizations in the public and private sectors. For testimonials and case studies from organizations who have adopted the guidance visit the Knowledge Centre at knowledge-centre/ P3RM Examination and accreditation services from APMG The APM Group (APMG) specializes in accreditation and certification of organizations, processes and people, within a range of industries and management disciplines. For over 10 years, The APM Group has run accreditation schemes for PRINCE2, MSP and M_o_R, on behalf of OGC. In 2007, it was also awarded the contract for ITIL accreditation and has developed qualifications to fit OGC s P3O guidance. The APM Group has a network of 150 Accredited Training Organizations (ATOs), and has facilitated over 200,000 examinations in 50 countries. APMG accredit Training Organizations by assessing their capabilities in three areas: Their management systems The competence of their trainers The accuracy and thoroughness of their training material. Trainers are assessed by an assessor attending part of a course the trainer is delivering, to check their training competence, assess their full understanding of the method being taught, and their ability to explain its applicability in the real world. All course materials received by delegates and trainers - including presentation slides, lecturer notes, student notes and classroom exercises - are assessed to ensure they conform to the syllabus, accurately interpret the method to help candidates understand the method and meet the standards defined in the ATO s quality manual. For further information on accreditation and qualifications for PPM visit User group for PRINCE2, MSP, M_o_R and P3O The Best Practice User Group (BPUG) has been set up to help users adopt, use, share and shape the application of OGC s P3RM Products. They achieve this through a programme of newsletters, regional workshops on a wide variety of topics, a members conference, an annual international Congress, online forum, provision of downloadable resources and by involving users in the process of feedback to OGC via APMG and TSO. The regional workshops, conference and Congress give you the opportunity to network and to discuss matters of interest. Members attend workshops free and find these of immense benefit. They are not training courses, but opportunities to extend knowledge through interaction with other members and to feedback any issues to OGC. Non-members may attend workshops for a fee. The annual members' conference is a two-day event where members can listen to knowledgeable speakers, interact in workshop-style sessions, learn from case studies and network with other members. The Annual BPUG Congress delivers two days of informative case studies from people running some of the world s most complex projects. The event offers a fantastic networking opportunity for people who value knowledge sharing. Congress attendance is discounted for members. Some offerings are freely accessible on the website located at Becoming a paying member allows you access to the complete suite of resources. To find out more about the forthcoming workshops, this year s conference, how to get involved as a member and to join online, gaining instant access to the resources visit

11 OGC Official Publications Brochure Spring/Summer PRINCE: Projects in Controlled Environments PRINCE2: how it works No organization can avoid change: increasingly the ability to plan and manage the risks associated with change are a key indicator of success. Widely recognized as the de facto standard for project management, PRINCE2 provides a framework that brings together disciplines and activities involved in successful project delivery. It carries you through all the essentials for running a project, from planning to implementation, and delivery to measuring outcomes. Above all, it keeps your attention firmly focused on the business case, to ensure that the project delivers and develops in line with your needs. PRINCE2 is a project management methodology put together by OGC, project management specialists and a review panel of 150 public and private sector organizations. The end result is best practice guidance whose unique flexibility ensures that it can be tailored to the precise needs of your organization and used successfully on a wide variety of projects. PRINCE2: approach and benefits PRINCE2 delivers in two main areas. In the first instance, it will help you manage projects in such a way to deliver wide ranging organizational benefits, including: Minimized risk of projects failing to deliver Reduced waste and increased productivity Higher levels of customer satisfaction Confidence to take on important change projects. Secondly, it offers a robust and highly organized framework that you can embed into your working practices and adapt to a range of projects. Processes are designed to adapt to projects of any size and take you in stages from planning to directing the project. Starting up: Before any project begins, the basic question must be answered: is the project viable and worthwhile? Initiation: This stage involves both scoping the future and laying down firm foundations, so that you can be confident that everything from the business case to the team members roles are understood. Controlling a stage: By following this process, you will ensure that day-today management activities are working smoothly. Managing product delivery: Ensuring the required work is done to the right standards, this process encourages management of the project to monitor its results. Managing stage boundaries: As each stage closes, it is important to review the project against the original business needs as described in the business case. Closing a project: It is vital that objectives are discussed, follow-on actions reviewed and a full assessment of how the projects were managed is carried out. The process also allows for controlled premature closure to take place if the project is no longer meeting the needs of the business. The PRINCE2 method is non-proprietary, easy to learn and embodies established and proven best practice from the wide cross section of organizations who have contributed to its evolution since the 1980s. By adopting PRINCE2 as their project management method, businesses are in effect benefiting from lessons learned by other organizations over the last few decades. Because PRINCE2 provides a greater control of resources and the ability to manage business and project risk more effectively, its appeal extends far beyond project management specialists to directors and executive board members. Each step of the project fits into a framework of essential components that are then applied throughout the project. This offers: A common, consistent approach A controlled and organized start, middle and end Regular reviews of progress against plan Assurance that the project continues to have a business justification Flexible decision points Management control of any deviations from the plan The involvement of management and stakeholders at the right time and place during the project Good communication channels between the project, project management, and the rest of the organization A means of capturing and sharing lessons learned A route to increasing the project management skills and competences of the organization s staff at all levels. Your Multi-media library All PRINCE2, MSP and M_o_R official publications are available in a range of formats so that users can select the one that is right for them and their organization: PDF Single User, this fully searchable PDF offers you immediate access to the publication Handheld ebook, downloadable to most handheld devices, it allows you to look up terms, copy text, highlight and modify by adding your own text and to add bookmarks Online Annual Subscription, which provides access to the latest authoritative text. The online subscription s basic functionality includes: dynamic content, easy navigation, bookmarking, history, cross linking between chapters and popup glossary of terms. We offer packages for those wanting to share access across an organization. Please OGC@tso.co.uk to discuss your requirements. Maximizing your access to the P3RM guidance To embed the guidance into your organization, easy access is vital. The most practical way of providing this to all core users is via electronic access, allowing you to broaden availability throughout your organization. Multi-user licences are a legal requirement if you intend to make the guidance available on more than one workstation. There are also a number of other benefits: Maximum access to publications through any workstation within an organization Represents a considerable saving over purchasing multiple online subscriptions Full text can be downloaded onto any intranet system, giving search capability throughout your organization Multi-user licence holders can benefit from a dedicated technical support and account management resource at TSO. To find out more, contact our specialist OGC Multi-user Licence Team, by ing OGC@tso.co.uk

12 12 OGC Official Publications Brochure Spring/Summer PRINCE2: 2009 An Introduction to PRINCE2 : Managing and Directing Successful Projects This guide provides a high level introduction to the 2009 PRINCE2 method covering both the 'Managing' and 'Directing' publications. It introduces the principles, processes and key themes, and gives examples of applying the method in practice. Manual ebook ( inc VAT) Managing Successful Projects with PRINCE Edition This publication provides a universally applicable project management method - the principles, processes and techniques that enable individuals and organizations to successfully deliver their projects within time, cost and quality constraints. Managing Successful Projects with PRINCE2 forms part of a pair of publications that are the result of the PRINCE2: 2009 Project to update the PRINCE2 guidance. Manual Chinese version Danish version Dutch version French version German version Norwegian version Polish version Spanish version Coming Soon: Italian version ( inc VAT) ( inc VAT) Chinese version PDF ( inc VAT) Danish version PDF ( inc VAT) Dutch version PDF ( inc VAT) French version PDF ( inc VAT) German version PDF ( inc VAT) Norwegian version PDF ( inc VAT) Polish version PDF ( inc VAT) Spanish version PDF ( inc VAT) Coming Soon: Italian version PDF Online Subscription-Individual Access ( inc VAT) Directing Successful Projects with PRINCE Edition A role specific handbook for senior managers and project board members, this title describes how to oversee projects being managed using PRINCE2. It sets PRINCE2 in the wider context of project management and describes or crossreferences techniques which support the PRINCE2 method. Directing Successful Projects with PRINCE2 forms part of a pair of publications that are the result of the PRINCE2: 2009 Project to update the PRINCE2 guidance. Its companion is Managing Successful Projects with PRINCE2. Manual ( inc VAT) ( inc VAT) Managing and Directing Successful Projects with PRINCE2 Online Subscription ( inc VAT) Passing the PRINCE2 Examinations 2009 Edition Essential reading for those intending to take the Foundation and Practitioner courses for PRINCE2 2009, 'Passing the PRINCE2 Examinations 2009 Edition' has been revised to include the updated syllabus. It is also suitable for students undertaking self-study and/or online training for the exams ( inc VAT) PRINCE2 Pocketbook 2009 Edition - 'PRINCE2 Pocketbook Edition' is in line with the new PRINCE 'Managing Successful Projects with PRINCE2' and has been produced as a reference tool for the trained PRINCE2 Practitioner, who is assumed to be familiar with the method and the terminology. This publication should be used in conjunction with 'Managing Successful Projects with PRINCE Edition' which contains full details of the method The Executive Guide to Directing Projects: within a PRINCE2 and MSP Environment An executive summary of the full guidance in a portable format suitable for quick cross reference or quick read for a busy project board member who already has an understanding of PRINCE ( inc VAT) ( inc VAT)

13 OGC Official Publications Brochure Spring/Summer PRINCE2: Complementary Publications Business Benefits through Programme and Project Management Business Benefits shows senior managers how using MSP and PRINCE2 allows them to delegate, yet retain control of the big picture. It also shows how programmes and projects can be initiated and run successfully without massive management cost or overheads. In short, this publication provides a route map for ensuring that business projects and programmes succeed and yield the expected benefits to the business Managing Portfolios of Change (with MSP for Programmes and PRINCE2 for Projects) This unique publication offers practical and pragmatic advice on how to integrate MSP and PRINCE2 within a cohesive portfolio-driven framework that reinforces the best practice principles of both methods, whilst allowing the strategic alignment and organizational ownership of good portfolio management Handheld ebook ( inc VAT) APMP for PRINCE2 Practitioners This title provides APMP exam candidates with a single source of reference material that covers both pre and on course information and all aspects of the syllabus. The publication provides a basic level study guide to enable candidates familiar with PRINCE2 to prepare for the APMP exam To keep up-to-date with new titles register for publication alerts at RegisterToReceive Only available to order online. Improving Project Performance using P2MM The PRINCE2 Maturity Model (P2MM) enables an organization to assess the maturity level for their use of PRINCE2. It can also be used to assure the customer that the supplier they have chosen is able to use PRINCE2 effectively. This title introduces P2MM and offers support and guidance for those wishing to implement it. It provides case studies to maturity level 3, implementation and self assessment goals, and sets P2MM in the P3M3 context ( inc VAT) Agile Project Management: Running PRINCE2 projects with DSDM Based on PRINCE2 and DSDM (Dynamic Systems Development Method), two of the most established and internationally recognised project management approaches. Agile Project Management first explores the differences between the two approaches before showing where they overlap and how they can be integrated to create a new best of breed framework suitable for all project environments ( inc VAT) Focus on Skills Series The Focus on Skills Series Suite combines three publications and explores the various soft skills that are demonstrated by effective Project and Programme Managers. The titles contain management theories and a step-by-step guide to how the key skills within each skill set can be demonstrated in different situations. This and is backed up by examples and anecdotes from project managers in different industry sectors in both the public and the private sector. Focus on Skills Series Suite This set represents a 15 saving against purchasing the titles individually Focus on Skills: Leadership Skills for Project and Programme Managers Focus on Skills: Team Management Skills for Project and Programme Managers Focus on Skills: Communication Skills for Project and Programme Managers All electronic products are licensed for individual use only. For multi-user licence information please contact OGC@tso.co.uk

14 14 OGC Official Publications Brochure Spring/Summer M_o_R: Management of Risk How M_o_R works Almost every decision taken within an organization has an upside and a downside and involves some degree of risk. Aimed at everyone who has ever made an important decision, M_o_R is a robust yet flexible framework that allows organizations to assess risk accurately time and time again. The far-reaching benefits of risk management include: Better basis for developing strategy Greater confidence in decisions once taken Improved service delivery Greater competitive advantage Less time spent fire-fighting Improved prospects for change initiatives Closer focus on doing the right thing properly More efficient use of resources Reduced waste and fraud and better value for money Better management of contingent and maintenance activities. M_o_R: A route map for better decisions M_o_R is a route map for risk management. It combines an overall approach with a set of processes, at the same time as providing pointers to more detailed risk management solutions. It also shows people how to embed these practices, review them and, where necessary, adapt them to changing circumstances. At its heart lie four core concepts: M_o_R Principles: these recognize that risk management is a subset of internal controls. M_o_R Approach: principles must be adapted to each organization and agreed and clearly defined. M_o_R Processes: six distinct process steps ensure that risk is systematically identified, assessed and controlled. M_o_R Embedding and Reviewing: to manage risk over the long term, risk management must be embedded, reviewed and constantly improved. The M_o_R approach guides organizations through the systematic application of principles, approaches and processes so that risks are initially indentified, estimated and assessed and the correct response developed and implemented. It can be adapted to both threats and opportunities and applied to all types of decision: strategic, medium term and operational. The long term aim is to create a disciplined environment for proactive decision-making. M_o_R: always improving M_o_R is under constant review so that the most practical and intelligent approaches to risk management can apply to the current realities of operations, planning and strategy. In particular it has focused on the following areas: Corporate Governance and Internal Controls: covers the steps taken in the UK, across Europe and in the US to comply with the new regulatory regimes. Principles: expanded to reflect the requirements of corporate governance and internal controls. They also relate to current interest in continuous improvement and organizational maturity. The Process: constantly reviewed to keep it in line with current thinking and practice, such as the HM Treasury Orange Book. Guidance for each step in the overall process has been expanded to demonstrate the relationship between M_o_R Principles and the M_o_R Framework. A New Perspective: offers an integrated approach to risk management, particularly in the context of delivering business change while maintaining business as usual. Clarity: clarity of language goes alongside clarity of thought, but in case any terminology is unfamiliar, a full glossary is provided. For Successful Risk Management: Think M_o_R Written in simple English, this is an affordable, introductory practical guide to M_o_R. This official beginners guide introduces the concepts and principles of M_o_R. It provides real life practical examples of M_o_R in action and examples and case studies are used throughout ( inc VAT) Management of Risk: Guidance for Practitioners This publication will help organizations put in place an effective framework for taking informed decisions about the risks that affect their performance. Applicable to decision makers at both strategic and operational levels, this revised edition offers the best of global best practice in risk management. Guide Dutch version Polish version ( inc VAT) Dutch version PDF ( inc VAT) Polish version PDF ( inc VAT) ( inc VAT) Online Annual Subscription - Individual Access ( inc VAT) Management of Risk Pocketbook A quick reference guide for using M_o_R effectively. Designed to work alongside Management of Risk: Guidance for Practitioners Only available to order online. All electronic products are licensed for individual use only. For network licence information please contact OGC@tso.co.uk

15 OGC Official Publications Brochure Spring/Summer MSP: Managing Successful Programmes MSP: how it works MSP offers best practice guidance to all organizations large or small, public or private sector to help them achieve successful outcomes from programme management, time and time again. With change a pressing reality, successful programme management has never been more vital to success. But change always presents new challenges and risks, with interdependencies to manage and conflicting priorities to resolve. MSP has been developed to help all organizations achieve excellence by improving practices, offering better services and preparing more effectively for the future. It creates a structured framework that acknowledges that every programme is unique but at the same time must be universally applicable, deliver quality outcomes and lasting benefits. MSP: overview and benefits MSP enables organizations to coordinate key functions, develop a clear sense of unity and achieve the strategic cohesion necessary to drive through effective change. It is built on three, robust principles: Universal valid for every programme Self-validating a proven track record Empowering users learn how to transform their organizations. Its approach brings numerous benefits. Users find out how to: Plan effectively Focus on outcomes Respond to internal and external change Define responsibilities and clear lines of communication Involve stakeholders Analyze risk Audit and manage quality. Types of programme MSP s effectiveness also derives from its clear definition of types of change. Some programmes will start from top level strategy and affect all levels of an organization. Other changes will be driven by overlapping initiatives at departmental level. Some programmes will arise from changes to legislation, or from wider issues such as climate change. By creating a framework that encourages organizations to focus on outcomes and anticipate issues in advance, MSP offers a framework that is proven to work even for the most challenging, multiple programmes. MSP: who s involved In order to derive the greatest benefits, users need to be clear about their goals, understand their context and be prepared to innovate. However, because it does have far reaching organizational implications, MSP will involve a wide range of people, for example: Policy and strategy developers who are initiating change and need to build links to programme delivery to ensure the policy or strategy has a feasible delivery route Members of the executive management board responsible for commissioning programmes and who will be appointing Senior Responsible Owners Business managers responsible for the realization of the benefits identified within a programme People involved in the direction, steering or management of projects that are part of a programme Review team leaders and members involved in assessing programmes People who are members of project teams or who make audit or assurance contributions to projects, if their projects are to be implemented within a programme Management consultancies and service providers, who may be employed to support or work within a programme. For Successful Programme Management: Think MSP Written in simple English, this is an affordable, introductory practical guide to MSP. This official beginners guide introduces the concepts and principles of MSP ( inc VAT) Managing Successful Programmes Extensively updated and revized, this manual reflects the latest changes and developments in best practice along with practical updates. A simplified structure and new layout highlights the guidance s key themes while the manual as a whole is considerably more substantial ( inc VAT) ( inc VAT) Online Subscription - Individual access ( inc VAT) Managing Successful Programmes Pocket Book A quick reference guide for using MSP effectively. Designed to work along side Managing Successful Programmes 2007 Edition Only available to order online. All electronic products are licensed for individual use only. For network licence information please contact OGC@tso.co.uk To keep up-to-date with new titles register for publication alerts at /RegisterToReceive.aspx

16 16 OGC Official Publications Brochure Spring/Summer P3O: Portfolio, Programme and Project Offices P3O: overview and benefits P3O provides a decision enabling/delivery support structure for all change within an organization. There are various models that may be used but generally this is achieved through a linked set of offices (portfolio office, programme offices, project offices), both permanent (enabling/supporting business objectives and consistency of delivery thus providing both challenge and assurance functions) and temporary (enabling/supporting specific programmes and projects), providing a mix of central and localized services. OGC s PRINCE2, Managing Successful Programmes and Management of Risk all touch on the need to provide adequate support structures for these best practices. However, currently there is no single source of this information that either organizations or individuals can go to in order to find guidance or advice on setting up or running an effective delivery support office in alignment with OGC s Best Practice guidance. This guidance - aligned to OGC s PRINCE2, MSP, and M_o_R - brings together in one place a set of principles, processes and techniques to facilitate effective portfolio, programme and project management through enablement, challenge and support structures. These structures also bridge the gap between the strategy/policy makers and the delivery arm of the organization. The purpose of the P3O guidance is to provide universally applicable guidance that enables individuals and organizations to successfully establish, develop and maintain appropriate business support structures that allow: Informed senior management decision making on strategic alignment, prioritization, risk management, optimization of resource etc to successfully deliver their business objectives (portfolio management) Identification and realization of business outcomes and benefits via programmes Successful delivery of project outputs that enable benefits within time, cost and quality restraints. The guidance provides: An introduction to P3Os - Discussing why, when and how to use P3O models including the difference between portfolio, programmes and project environments and their different requirements. Value - What value P3Os can bring to the organization including a business case, funding models and performance measures Model - An overview of the different P3O models with examples Functions and Techniques - Details on the functions/services and techniques/ tools used by units of a P3O model. For Successful Portfolio, Programme and Project Offices: Think P3O This title accompanies the P3O guidance and is an affordable and practical introductory guide to P3O. It discusses the different types of P3O, the benefits of P3O, the lifecycle of a P3O and the key steps in setting up a P3O. The publication looks at the mechanics of a P3O, specifically the necessary functions, services, tools and techniques Portfolio, Programme and Project Offices (P3O) This new guidance from OGC describes why, when and how to use portfolio, programme and project office (P3O) models. It describes what a P3O is, defining the two key types of P3O, and goes on to answer the question posed by senior management: Why have P3Os and what value-add do they bring to the organization? It also includes business cases, funding models for set-up and ongoing costs and performance measures. The publication looks at the lifecycle of a P3O and describes the use of a project based approach to scoping and setting up a suitable P3O model within an organization. It also includes checklists for start-up, continuous improvement, and reviving and closing down temporary offices and looks at the functions and services carried out within a P3O, and the techniques and tools used to facilitate this ( inc VAT) ( inc VAT) Online Annual Subscription - Individual Access ( inc VAT) Portfolio, Programme and Project Offices Pocketbook A quick reference guide for using P3O effectively, designed to be used alongside the P3O guidance. Only available to order online. All electronic products are licensed for individual use only. For network licence information please contact OGC@tso.co.uk

17 OGC Official Publications Brochure Spring/Summer MoP: Management of Portfolios MoP: How it works Getting the best return from the total investment in change programmes and projects has always been a challenge. Ensuring successful delivery and realizing the full benefits in terms of efficiency savings and contribution of strategic objectives are of relevance across all sectors of the economy and in all jurisdictions. It is here that OGC's new guidance portfolio management plays a critical role by giving organizations the tools and techniques to identify and prioritize their overall investment and to focus their resources on the right change programmes and projects. MoP: Overview The new MoP guidance has been developed following publication of a draft discussion document on the OGC website and it accompanies the current publication on Portfolio, Programme and Project Offices (P3O). MoP: Publications An Executive Guide to Portfolio Management This guide covers Portfolio Management and is specifically aimed at senior executives - the subject is discussed from a strategic perspective. This guide will help you understand how Portfolio Management can assist in addressing the challenges you and your organization face and how to respond to the demands for a more customer focused service MoP: Guide for Practitioners Management of Portfolios equips practitioners with the grounding to apply Portfolio Management effectively. The volume provides guidance, illustrated by examples. It describes portfolio management and its strategic and organizational context and gives guidance on: the principles of effective Portfolio Management; the key practices, including examples of how they have been applied in practice; and how to implement portfolio management and sustain progress. Coming Soon This is currently in development with a view to publish early To keep up-to-date with all developments of the MoP project register for our elert service at com/mopregister. MoV: Management of Value MoV: How it works The pursuit of getting real value for money is hard enough for individuals but poses major problems for organizations that need to meet increasing demands for reducing financial resources. The first problem is that assessment of value is subjective and dependent on the needs of the consumer of the goods and services being provided. OGC's new guidance Management of Value (MoV), proposes a definition of value that embraces both monetary and nonmonetary benefits and argues that its subjectivity increases the need for value to be actively managed. The problem is not new and neither is the solution but maximizing value is rarely done successfully. This guidance provides a method, supported by techniques, for allocating scarce funds as effectively as possible. It demonstrates that decisions based on its outcomes maximize value. MoV: Overview The guidance offers a way of defining value and is structured around three concepts: principles, themes and processes. The principles are based on experience and tried and tested practices and successful value management is unlikely if these principles are not adopted. These are supported by themes that are continuous activities that need to be carried out to ensure that application of the principles delivers the promised value. The approach has a structure defined by a set of processes. These start with using specialist techniques to supplement the business case, describes how the right information should be gathered analyzed and processed, examines how to build proposals for improving value and looks at ways of incentivising delivery and monitoring benefits. Coming Soon MoV: Publications MoV Guide for Practitioners with supporting pocketbook are due to publish at the end of To keep up-to-date with all developments of the MoV project register for our elert service at com/movregister.

18 18 OGC Official Publications Brochure Spring/Summer Corporate access solution to OGC Best Practice guidance To adopt OGC s Best Practice approach into your organization, easy access to the guidance is vital. The most practical way of providing this to all users across your organization is through an online subscription for a multi-user licence. The online subscription is the only way to have instant access to the latest authoritative text including access to all amendments, revisions and impressions issued throughout the year. The subscription price and access rights are based on the number of users accessing the guidance at the same time. For example, if your company has 500 employees but only expects 10 to access the guidance simultaneously a licence for 10 concurrent users would be appropriate. For further details including the functional benefits of the multi-user online subscription, speak to our specialist OGC Multi-User Licence Team by ing OGC@tso.co.uk or phoning +44 (0) Alternatively fill in the form below with details of your requirements and send to the freepost address below and a member of our OGC Multiuser Licence Team will contact you. Corporate Licence Enquiry Form Your Details! Title Name Surname Job Title Company/Organization Telephone No. (include international dialling code if appropriate) Number of people requiring access to the guidance Number of core users those who will need access constantly Is this number of users likely to increase in the coming years? Are the people based in the same office or are they based at different locations? If so, where are the offices? Keep up-to-date with the latest news on publications and qualifications for OGC internationally recognized best practice approaches. n I would like to subscribe to Best Management Practice enews n I would like to subscribe to ITIL Version 3 News Elert Service n I would like to subscribe to PRINCE2: Elert Service n I would like to subscribe to Portfolio, Programme and Project Offices (P3O) Elert Service n I would like to subscribe to Managing Successful Projects (MSP) Elert Service n I would like to subscribe to Management of Risk (M_o_R) Elert Service n I would like to subscribe to Management of Portfolio (MoP) Elert Service. n I would like to subscribe to Management of Value (MoV) Elert Service. Return this form by Freepost to: Marketing, TSO, Freepost ANG 4748, Norwich NR3 1YX TSO will not sell, rent or pass any of your details onto interested third parties. The details you supply will be used for the services chosen only.

19 OGC Official Publications Brochure Spring/Summer Order Form You can order any of the titles via our Five Easy Ways to Order 5 Easy Ways to Order By Telephone Please call +44 (0) Textphone +44 (0) Quoting ref: OHD Please have your order and payment details to hand By Post Please complete this form and return FREEPOST to: Marketing, TSO, Freepost ANG 4748, Norwich, NR3 1YX By Fax Please fax this order form to +44 (0) TSO Shops Blackwells and other Accredited Agents For details visit Your Order Details QTY TITLE ISBN excl VAT inc VAT TOTAL Handling not charged on subscription products Please note - PDF's and Online Subscriptions can only be purchased online at Handling charge per order For orders with VAT TOTAL For details of TSO s Services please see overleaf.