WHAT CAN YOU EXPECT FROM THE WORLD OF TOMORROW?

Transcription

1 On to the the Future! 2016 Hiring Guide WHAT CAN YOU EXPECT FROM THE WORLD OF TOMORROW? See inside for Hiring Tips, Compensation Data, and Employment Survey Results

2 The future depends on what we do in the present. Mahatma Gandhi Welcome to Pro Staff s 2016 Hiring Guide. The enclosed employment tips, compensation data, and survey results are designed to help you make informed staffing choices today to prepare for a stronger tomorrow. JOBS: What's Hot Now What s trending for 2016? Here are the top jobs that our hiring experts are seeing in the field: Administrative l Administrative Assistant l Receptionist l General Office Clerk l Customer Service Representative l Data Entry Clerk Light Industrial l Assembler l Machine Operator l Test Technician l Welder l Forklift Driver SURVEY QUESTION: What positions are the most difficult to fill? Production Operator: 27.05% Machinist: 16.91% Call Center Representative: 16.43% Quality Control: 16.43% Administrative Assistant: 12.56% Assembler: 8.21% Welder: 8.21% Human Resources: 8.21% Receptionist: 5.80% Data Entry Clerk: 4.83%

3 GREAT SCOTT! The War for Talent is On With lowering unemployment rates and fewer available candidates, there has been a seismic shift in the war for talent. According to a Pro Staff survey, 44 percent of employers report quality of candidates as their biggest hiring challenge and 33 percent site lack of available candidates as the roadblock. To compete in today s market, employers need to be strategic. How? In short, employers need to build a strong employment brand presence, provide ongoing training and development opportunities, and take advantage of candidate referrals. And don t forget fair pay. Given today s competitive hiring environment, wages are rising. To ensure that you re in tune with what the market demands, use Pro Staff s Salary Guide before making an offer to a top candidate. SURVEY QUESTION: What is your biggest hiring challenge? Quality of candidates: 44.44% Lack of available candidates for our specific job: 32.85% Other: 10.14% Unable to meet the salary demands of talent: 8.70% Lack of internal resources to source candidates: 1.93% Our location: 1.93% THE NEW FRONTIER: The Workplace of the Future How people work is evolving. And the office environment must follow suit. In order to help your employees get more work done faster, more creatively, and with greater passion, it s important to provide an engaging culture. So what does the future of work look like? It allows greater freedom and flexibility. Successful employers will allow employees to work when and where they need to, as long as quality work is completed on time. Jobs that require employees to be onsite will still be able to integrate flexibility by: l Allowing employees to create their own work hours l Helping employees create career paths l Listening to (and, most importantly, acting on) what employees want In short: to retain your workforce, you will need to create an environment where people want to be. Improving the office culture favors employees and employers alike, as both share common goals: maximize productivity, innovation, and well-being.

4 Multi-Generational Workforce We re in the midst of the largest shift of human capital in our history. Managers are now leading more generations at one time than ever before. The oldest Baby Boomers will turn 70 in 2016, yet many are still working with no plans to retire soon. And Millennials recently surpassed Gen Xers and Boomers as the largest generation in the workplace. U.S. Labor Force by Generation, Boomers In millions Gen Xers Millennials Source: Pew Research Center & US Census Bureau In order to effectively lead a multi-generational mix, it s important to understand the differences. Let s review how work preferences have shifted over time: Baby Boomers: l Loyal to their employer l Do whatever it takes to succeed, including working long hours l Appreciate recognition and want to pass along their wisdom Gen X: l Believe in self-sufficiency l Independent, resilient, and adaptive l Value job security Millennial Generation Y: l Crave flexibility and love the idea of working from home or creating their own hours l Seek instant feedback rather than year in review discussions l Dedicated to their career l Need transparency and equality Millennial Generation Z: Post 1995 l Haven t experienced the pre-internet world l Motivated by rewards and continuing education

5 THE NEW NORMAL: Contract Work Dynamic workforces are gaining in popularity. According to Staffing Industry Analysts, the temporary staffing industry is expected to reach an all-time high of $121 billion in A study conducted by software company Intuit estimates that more than 40 percent of the US workforce will be contingent by the year SURVEY QUESTION: What employee benefits do you feel are most important to your employees? Medical Insurance: 73.91% Pay: 68.60% Paid Time Off: 62.80% Flexible Work Hours: 31.40% 401K: 31.40% Opportunities for contract work are exploding. Dental Insurance: 27.05% People entering today s workforce value the Recognition Programs: 12.56% flexibility that contracting affords. The stigma of Life Insurance: 10.63% temporary work is also fading. People no longer pursue contract work because they couldn t find a real job. More people are interested in temporary work as a permanent career path. Employers appreciate the benefits of a temporary workforce. When unable to fill a permanent position, 46 percent of Pro Staff clients say they turn to temporary labor. It allows them to be more strategic and quickly scale up and down as needed. Working with a staffing agency allows even greater flexibility as employers do not need to worry about the paperwork and expenses that come with a temporary workforce. SURVEY QUESTION: How will your company respond if positions are not filled? Use temporary labor: 46.38% Increase recruiting efforts: 35.27% Increase overtime: 34.30% Train up existing employees: 24.15% Hire a less qualified applicant: 15.94% Do not fill the job opening: 15.94% Increase recruiting spending efforts: 13.53% BACK TO THE FUTURE: Referrals Still Rule Technology may be advancing, but one thing isn t changing: the power of human connections. Word of mouth advertising remains an important recruiting tool. Your people are your greatest resource for accessing new talent, especially passive job seekers. When looking to fill vacant positions or build a workforce, ask your employees for help. Create a program to incentivize and reward successful referrals. Do not assume that your employees know and understand your referral program. Discuss it frequently during company meetings and post program details throughout the office.

6 SURVEY QUESTION: Based on current workloads, which best describes your headcount? Adequately staffed: 68.60% Understaffed: 28.02% Overstaffed: 3.38% Our Heritage. For over three decades, Pro Staff has connected talent looking for administrative and light industrial work with leading companies across the country. We use progressive recruiting strategies and advanced technologies to place the very best talent in temporary, temp-to-hire, and direct-hire positions. Your Story Your Future. To provide the right candidate the first time, we make it a priority to get to know you. We thoroughly review your expectations and ensure that we have a clear understanding of your position, work environment, timeline, and company culture. We take pride in building long-term relationships with the companies we support. Whether you require immediate placement of talent or simply want to discuss future needs, we re here for you WORK! PROSTAFF.COM An Atterro Company.

7 2016 Salaries Appleton Administrative Salary Ranges Administrative Assistant Salary (2-5 yrs) Hourly HR Assistant $32,577 - $43,055 $ $20.70 Administrative Assistant $32,546 - $43,857 $ $21.09 Senior Administrative Assistant $36,446 - $48,066 $ $23.11 Project Manager $53,498 - $65,810 $ $31.64 Executive Assistant $46,790 - $66,284 $ $31.87 Clerical Salary (2-5 yrs) Hourly General Office Clerk $24,077 - $30,725 $ $14.77 Data Entry $24,410 - $31,959 $ $15.36 Senior Data Entry $30,182 - $39,948 $ $19.21 Customer Service Salary (2-5 yrs) Hourly Call Center Representative $24,354 - $33,846 $ $16.27 Customer Service Representative $25,272 - $39,603 $ $19.04 Senior Customer Service Representative $33,221 - $43,961 $ $21.14 Technical Service Representative $39,386 - $53,040 $ $25.50 Customer Service Supervisor $34,944 - $59,939 $ $28.82 Customer Service Manager $46,197 - $81,861 $ $39.36 Receptionist Salary (2-5 yrs) Hourly Receptionist $25,758 - $33,758 $ $16.23 Office Supervisor $40,654 - $55,749 $ $26.80 Office Manager $45,286 - $59,675 $ $28.69 Accounting/Collections Salary (2-5 yrs) Hourly Credit and Collections Representative $28,021 - $37,201 $ $17.89 Accounts Payable Clerk $32,536 - $42,392 $ $20.38 Accounts Receivable Clerk $33,614 - $43,778 $ $21.05 Credit Analyst $42,085 - $56,564 $ $27.19 Medical Salary (2-5 yrs) Hourly Medical Collections $28,096 - $37,963 $ $18.25 Insurance Verification $28,228 - $38,907 $ $18.71 Medical Billing $29,000 - $39,346 $ $18.92 Medical Coder $33,422 - $44,364 $ $21.33

8 Light Industrial Salary Ranges Distribution/Warehouse Salary (2-5 yrs) Hourly Production Worker $23,797 - $31,604 $ $15.19 Warehouse Worker $21,945 - $33,497 $ $16.10 Forklift Operator $26,667 - $36,055 $ $17.33 Warehouse Supervisor $45,782 - $62,525 $ $30.06 Warehouse Manager $50,056 - $67,547 $ $32.47 Manufacturing Salary (2-5 yrs) Hourly Folding Machine Operator $22,993 - $29,922 $ $14.39 General Labor $23,306 - $30,198 $ $14.52 Maintenance Helper $23,306 - $30,198 $ $14.52 Assembler $26,099 - $34,491 $ $16.58 Fabricator Assembler $26,404 - $35,143 $ $16.90 Electronic Assembler $26,468 - $35,653 $ $17.14 Bindery Operator $30,705 - $41,121 $ $19.77 Press Operator - Heavy Duty $31,613 - $42,228 $ $20.30 Machine Operator $31,258 - $43,132 $ $20.74 Fabricator Metal $35,340 - $47,901 $ $23.03 Welder $36,323 - $49,042 $ $23.58 CNC Machinist $35,360 - $63,245 $ $30.41 Manufacturing Manager $52,249 - $81,931 $ $39.39 Production Manager $74,818 - $101,404 $ $48.75 Skilled Technician Salary (2-5 yrs) Hourly Quality Control Technician $36,329 - $49,405 $ $23.75 Electromechanical Technician $43,604 - $60,718 $ $29.19 Salary ranges based on survey data from reputable sources as of October 2015 along with Pro Staff s expert industry analysis. This information is intended to provide general guidance in regard to appropriate salaries. It does not represent actual Pro Staff talent pay rates WORK! PROSTAFF.COM YOUR STORY. OUR HERITAGE. An Atterro Company.

9 2016 Salaries Atlanta Administrative Salary Ranges Administrative Assistant Salary (2-5 yrs) Hourly HR Assistant $33,402 - $44,423 $ $21.36 Administrative Assistant $33,251 - $45,104 $ $21.68 Senior Administrative Assistant $37,319 - $49,577 $ $23.84 Project Manager $55,119 - $70,562 $ $33.92 Executive Assistant $49,386 - $71,291 $ $34.27 Clerical Salary (2-5 yrs) Hourly Data Entry $24,543 - $32,308 $ $15.53 General Office Clerk $27,062 - $35,639 $ $17.13 Customer Service Salary (2-5 yrs) Hourly Call Center Representative $27,768 - $34,669 $ $16.67 Customer Service Representative $29,451 - $40,756 $ $19.59 Bi-Lingual Call Center Representative $29,640 - $41,601 $ $20.00 Technical Service Representative $40,530 - $55,088 $ $26.48 Customer Service Supervisor $46,501 - $65,411 $ $31.45 Customer Service Manager $64,789 - $89,854 $ $43.20 Receptionist Salary (2-5 yrs) Hourly Receptionist $26,278 - $34,640 $ $16.65 Office Supervisor $42,359 - $58,716 $ $28.23 Office Manager $47,317 - $63,008 $ $30.29 Accounting/Collections Salary (2-5 yrs) Hourly Credit and Collection Representative $28,625 - $38,220 $ $18.38 Accounts Payable Clerk $33,337 - $43,678 $ $21.00 Accounts Receivable Clerk $34,464 - $45,148 $ $21.71 Credit Analyst $44,751 - $61,003 $ $29.33 Medical Salary (2-5 yrs) Hourly Medical Collections $28,690 - $39,000 $ $18.75 Insurance Verification $28,458 - $39,498 $ $18.99 Medical Billing $29,644 - $41,600 $ $20.00 Medical Coder $33,293 - $47,840 $ $23.00

10 Light Industrial Salary Ranges Distribution/Warehouse Salary (2-5 yrs) Hourly Production Worker $23,257 - $31,015 $ $14.91 Warehouse Worker $25,371 - $34,105 $ $16.40 Forklift Operator $26,084 - $35,493 $ $17.06 Warehouse Supervisor $44,303 - $61,211 $ $29.43 Warehouse Manager $53,696 - $73,451 $ $35.31 Manufacturing Salary (2-5 yrs) Hourly General Labor $22,948 - $29,814 $ $14.33 Maintenance Helper $22,948 - $29,814 $ $14.33 Folding Machine Operator $23,098 - $30,210 $ $14.52 Assembler $24,917 - $33,074 $ $15.90 Fabricator Assembler $25,210 - $33,728 $ $16.22 Electronic Assembler $25,271 - $34,227 $ $16.46 Bindery Operator $29,868 - $40,262 $ $19.36 Press Operator - Heavy Duty $30,286 - $40,722 $ $19.58 Machine Operator $29,913 - $41,581 $ $19.99 Fabricator Metal $33,917 - $46,308 $ $22.26 Welder $34,911 - $47,480 $ $22.83 Manufacturing Manager $75,538 - $103,473 $ $49.75 Production Manager $81,767 - $112,495 $ $54.08 Skilled Technician Salary (2-5 yrs) Hourly Quality Control Technician $34,696 - $47,530 $ $22.85 Test Technician $43,074 - $58,588 $ $28.17 Electrical Technician $46,538 - $62,562 $ $30.08 Electromechanical Technician $44,672 - $63,013 $ $30.29 Salary ranges based on survey data from reputable sources as of October 2015 along with Pro Staff s expert industry analysis. This information is intended to provide general guidance in regard to appropriate salaries. It does not represent actual Pro Staff talent pay rates WORK! PROSTAFF.COM YOUR STORY. OUR HERITAGE. An Atterro Company.

11 2016 Salaries Chicago Administrative Salary Ranges Administrative Assistant Salary (2-5 yrs) Hourly HR Assistant $36,117 - $48,767 $ $23.45 Administrative Assistant $35,892 - $49,430 $ $23.76 Senior Administrative Assistant $40,976 - $54,154 $ $26.04 Executive Assistant $53,953 - $77,852 $ $37.43 Clerical Salary (2-5 yrs) Hourly General Office Clerk $26,427 - $33,383 $ $16.05 Data Entry $26,309 - $34,491 $ $16.58 Senior Data Entry $29,282 - $38,052 $ $18.29 Customer Service Salary (2-5 yrs) Hourly Customer Service Representative $25,056 - $33,722 $ $16.21 Call Center Representative $27,238 - $37,254 $ $17.91 Senior Customer Service Representative $35,698 - $48,116 $ $23.13 Technical Service Representative $43,310 - $58,247 $ $28.00 Customer Service Supervisor $49,071 - $68,673 $ $33.02 Customer Service Manager $63,815 - $87,491 $ $42.06 Receptionist Salary (2-5 yrs) Hourly Receptionist $27,785 - $37,288 $ $17.93 Office Supervisor $45,408 - $62,392 $ $30.00 Office Manager $49,998 - $66,471 $ $31.96 Accounting/Collections Salary (2-5 yrs) Hourly Credit and Collections Representative $30,071 - $41,350 $ $19.88 Accounts Payable Clerk $35,411 - $47,046 $ $22.62 Accounts Receivable Clerk $36,773 - $48,563 $ $23.35 Credit Analyst $47,498 - $63,907 $ $30.72 Medical Salary (2-5 yrs) Hourly Medical Collections $29,543 - $41,185 $ $19.80 Insurance Verification $29,929 - $42,826 $ $20.59 Medical Billing $31,072 - $43,645 $ $20.98 Medical Coder $36,527 - $49,112 $ $23.61

12 Light Industrial Salary Ranges Distribution/Warehouse Salary (2-5 yrs) Hourly Production Worker $25,195 - $33,013 $ $15.87 Warehouse Worker $25,879 - $33,859 $ $16.28 Forklift Operator $27,470 - $38,192 $ $18.36 Warehouse Supervisor $47,749 - $65,668 $ $31.57 Warehouse Manager $54,722 - $74,614 $ $35.87 Manufacturing Salary (2-5 yrs) Hourly Folding Machine Operator $25,255 - $32,285 $ $15.52 General Labor $25,712 - $32,678 $ $15.71 Maintenance Helper $25,712 - $32,678 $ $15.71 Assembler $25,874 - $34,538 $ $16.60 Fabricator Assembler $26,442 - $35,931 $ $17.27 Electronic Assembler $26,413 - $36,415 $ $17.51 Bindery Operator $31,270 - $43,415 $ $20.87 Press Operator - Heavy Duty $31,899 - $44,070 $ $21.19 Machine Operator $31,246 - $44,566 $ $21.43 Fabricator Metal $35,958 - $49,519 $ $23.81 Welder $37,365 - $51,048 $ $24.54 CNC Machinist $47,686 - $66,441 $ $31.94 Manufacturing Manager $75,959 - $101,858 $ $48.97 Production Manager $81,277 - $109,238 $ $52.52 Skilled Technician Salary (2-5 yrs) Hourly Quality Control Technician $36,779 - $50,576 $ $24.32 Electrical Technician $48,085 - $64,446 $ $30.98 Electromechanical Technician $47,299 - $66,268 $ $31.86 Salary ranges based on survey data from reputable sources as of October 2015 along with Pro Staff s expert industry analysis. This information is intended to provide general guidance in regard to appropriate salaries. It does not represent actual Pro Staff talent pay rates WORK! PROSTAFF.COM YOUR STORY. OUR HERITAGE. An Atterro Company.

13 2016 Salaries Dallas Administrative Salary Ranges Administrative Assistant Salary (2-5 yrs) Hourly HR Assistant $33,455 - $44,906 $ $21.59 Administrative Assistant $33,375 - $45,722 $ $21.98 Senior Administrative Assistant $37,615 - $50,373 $ $24.22 Executive Assistant $50,171 - $73,116 $ $35.15 Project Coordinator $52,544 - $73,290 $ $35.24 Project Manager $72,711 - $136,593 $ $65.67 Clerical Salary (2-5 yrs) Hourly General Office Clerk $24,392 - $31,473 $ $15.13 Data Entry $24,718 - $32,749 $ $15.74 Senior Data Entry $30,829 - $41,460 $ $19.93 Customer Service Salary (2-5 yrs) Hourly Call Center Representative $29,364 - $41,079 $ $19.75 Customer Service Representative $29,364 - $41,079 $ $19.75 Senior Customer Service Representative $34,119 - $45,851 $ $22.04 Technical Service Representative $40,847 - $55,959 $ $26.90 Customer Service Supervisor $47,320 - $67,146 $ $32.28 Customer Service Manager $67,068 - $93,987 $ $45.19 Receptionist Salary (2-5 yrs) Hourly Receptionist $26,146 - $34,744 $ $16.70 Office Supervisor $43,013 - $60,123 $ $28.91 Office Manager $48,175 - $64,624 $ $31.07 Accounting/Collections Salary (2-5 yrs) Hourly Credit and Collections Representative $28,568 - $38,524 $ $18.52 Accounts Payable Clerk $33,432 - $44,197 $ $21.25 Accounts Receivable Clerk $34,604 - $45,724 $ $21.98 Credit Analyst $45,746 - $62,501 $ $30.05 Medical Salary (2-5 yrs) Hourly Medical Collections $28,621 - $39,306 $ $18.90 Insurance Verification $28,729 - $40,313 $ $19.38 Medical Billing $29,611 - $40,858 $ $19.64 Medical Coder $34,277 - $46,184 $ $22.20

14 Light Industrial Salary Ranges Distribution/Warehouse Salary (2-5 yrs) Hourly Production Worker $22,737 - $30,470 $ $14.65 Warehouse Worker $24,801 - $33,620 $ $16.16 Forklift Operator $25,506 - $35,044 $ $16.85 Warehouse Supervisor $44,066 - $61,302 $ $29.47 Warehouse Manager $55,309 - $76,427 $ $36.74 Manufacturing Salary (2-5 yrs) Hourly Maintenance Helper $22,445 - $29,234 $ $14.05 General Labor $22,445 - $29,234 $ $14.05 Folding Machine Operator $23,259 - $30,562 $ $14.69 Fabricator Assembler $24,471 - $32,983 $ $15.86 Assembler $24,187 - $32,300 $ $15.53 Electronic Assembler $24,530 - $33,488 $ $16.10 Bindery Operator $28,979 - $39,480 $ $18.98 Press Operator - Heavy Duty $29,508 - $40,101 $ $19.28 Machine Operator $29,120 - $40,957 $ $19.69 Fabricator Metal $33,169 - $45,734 $ $21.99 Welder $34,191 - $46,923 $ $22.56 CNC Machinist $43,822 - $61,453 $ $29.54 Manufacturing Manager $78,644 - $108,711 $ $52.26 Production Manager $85,322 - $118,370 $ $56.91 Skilled Technician Salary (2-5 yrs) Hourly Quality Control Technician $33,984 - $47,000 $ $22.60 Test Technician $42,597 - $58,141 $ $27.95 Electrical Technician $47,538 - $64,431 $ $30.98 Electromechanical Technician $45,590 - $64,928 $ $31.22 Salary ranges based on survey data from reputable sources as of October 2015 along with Pro Staff s expert industry analysis. This information is intended to provide general guidance in regard to appropriate salaries. It does not represent actual Pro Staff talent pay rates WORK! PROSTAFF.COM YOUR STORY. OUR HERITAGE. An Atterro Company.

15 2016 Salaries Des Moines Administrative Salary Ranges Administrative Assistant Salary (2-5 yrs) Hourly HR Assistant $32,957 - $43,171 $ $20.76 Administrative Assistant $32,894 - $43,914 $ $21.11 Senior Administrative Assistant $36,673 - $48,060 $ $23.11 Executive Assistant $46,860 - $66,258 $ $31.85 Project Manager $52,988 - $67,879 $ $32.63 Clerical Salary (2-5 yrs) Hourly General Office Clerk $24,578 - $31,141 $ $14.97 Data Entry $24,924 - $32,369 $ $15.56 Senior Data Entry $30,639 - $40,129 $ $19.29 Customer Service Salary (2-5 yrs) Hourly Call Center Representative $24,871 - $34,308 $ $16.49 Customer Service Representative $29,298 - $39,802 $ $19.14 Senior Customer Service Representative $33,607 - $44,079 $ $21.19 Technical Service Representative $39,589 - $53,036 $ $25.50 Customer Service Supervisor $45,192 - $62,573 $ $30.08 Customer Service Manager $61,011 - $83,946 $ $40.36 Receptionist Salary (2-5 yrs) Hourly Receptionist $26,266 - $34,099 $ $16.39 Office Supervisor $41,320 - $56,401 $ $27.12 Office Manager $45,944 - $60,355 $ $29.02 Accounting/Collections Salary (2-5 yrs) Hourly Credit and Collections Representative $28,519 - $37,452 $ $18.01 Accounts Payable Clerk $32,931 - $42,535 $ $20.45 Accounts Receivable Clerk $33,977 - $43,900 $ $21.11 Credit Analyst $41,773 - $55,986 $ $26.92 Medical Salary (2-5 yrs) Hourly Medical Collections $28,610 - $38,225 $ $18.38 Insurance Verification $28,727 - $39,118 $ $18.81 Medical Billing $29,485 - $39,549 $ $19.01 Medical Coder $32,449 - $42,782 $ $20.57

16 Light Industrial Salary Ranges Distribution/Warehouse Salary (2-5 yrs) Hourly Production Worker $23,752 - $31,281 $ $15.04 Warehouse Worker $25,857 - $34,204 $ $16.44 Forklift Operator $26,556 - $35,506 $ $17.07 Warehouse Supervisor $44,125 - $60,056 $ $28.87 Warehouse Manager $50,937 - $68,815 $ $33.08 Manufacturing Salary (2-5 yrs) Hourly General Labor $23,245 - $29,866 $ $14.36 Maintenance Helper $23,245 - $29,866 $ $14.36 Folding Machine Operator $23,489 - $30,376 $ $14.60 Assembler $25,373 - $33,193 $ $15.96 Fabricator Assembler $25,646 - $33,779 $ $16.24 Electronic Assembler $25,709 - $34,255 $ $16.47 Bindery Operator $29,891 - $39,619 $ $19.05 Press Operator - Heavy Duty $30,573 - $40,433 $ $19.44 Machine Operator $30,178 - $41,198 $ $19.81 Fabricator Metal $33,968 - $45,652 $ $21.95 Welder $34,950 - $46,814 $ $22.51 CNC Machinist $43,929 - $60,248 $ $28.97 Manufacturing Manager $70,171 - $96,658 $ $46.47 Production Manager $76,449 - $102,102 $ $49.09 Skilled Technician Salary (2-5 yrs) Hourly Quality Control Technician $34,849 - $46,993 $ $22.59 Maintenance Technician $34,975 - $53,228 $ $25.59 Test Technician $42,831 - $57,449 $ $27.62 Electrical Technician $44,624 - $59,190 $ $28.46 Electromechanical Technician $42,904 - $59,577 $ $28.64 Salary ranges based on survey data from reputable sources as of October 2015 along with Pro Staff s expert industry analysis. This information is intended to provide general guidance in regard to appropriate salaries. It does not represent actual Pro Staff talent pay rates WORK! PROSTAFF.COM YOUR STORY. OUR HERITAGE. An Atterro Company.

17 2016 Salaries Greater Minnesota Administrative Salary Ranges Administrative Assistant Salary (2-5 yrs) Hourly General Office Clerk $24,000 - $30,980 $ $14.89 Data Entry $23,974 - $31,230 $ $15.01 Receptionist $25,653 - $33,438 $ $16.08 Administrative Assistant $29,400 - $43,600 $ $20.96 HR Assistant $29,245 - $43,638 $ $20.98 Office Manager $42,104 - $56,282 $ $27.06 Executive Assistant $39,648 - $63,898 $ $30.72 Customer Service Salary (2-5 yrs) Hourly Call Center Representative $23,587 - $32,857 $ $15.80 Customer Service Representative $27,964 - $39,642 $ $19.06 Technical Service Representative $38,980 - $52,665 $ $25.32 Accounting/Collections Salary (2-5 yrs) Hourly Credit and Collections Representative $27,408 - $36,386 $ $17.49 Accounts Receivable Clerk $31,102 - $40,204 $ $19.33 Accounts Payable Clerk $31,152 - $40,406 $ $19.43

18 Light Industrial Salary Ranges Distribution/Warehouse Salary (2-5 yrs) Hourly Warehouse Worker $25,061 - $33,284 $ $16.00 Forklift Operator $25,104 - $33,898 $ $16.30 Material Handler $25,648 - $34,002 $ $16.35 Shipping/Receiving Clerk $25,858 - $38,688 $ $18.60 Manufacturing Salary (2-5 yrs) Hourly General Labor $22,983 - $29,105 $ $13.99 General Assembler $24,984 - $33,102 $ $15.91 Electronic Assembler $24,674 - $34,098 $ $16.39 Press Operator - Heavy Duty $30,002 - $39,987 $ $19.22 CNC/Machine Operator $29,208 - $40,199 $ $19.33 Mechanical/Electrical Assembler $30,984 - $41,376 $ $19.89 Quality Control Inspector $27,981 - $41,679 $ $20.04 Fabricator Metal $33,020 - $44,842 $ $21.56 Welder $29,256 - $47,485 $ $22.83 Maintenance Technician $33,185 - $48,196 $ $23.17 CNC Machinist $42,400 - $59,178 $ $28.45 Salary ranges based on survey data from reputable sources as of October 2015 along with Pro Staff s expert industry analysis. This information is intended to provide general guidance in regard to appropriate salaries. It does not represent actual Pro Staff talent pay rates WORK! PROSTAFF.COM YOUR STORY. OUR HERITAGE. An Atterro Company.

19 2016 Salaries Houston Administrative Salary Ranges Administrative Assistant Salary (2-5 yrs) Hourly HR Assistant $33,182 - $44,973 $ $21.62 Administrative Assistant $33,266 - $46,041 $ $22.14 Executive Assistant $33,266 - $46,041 $ $22.14 Senior Administrative Assistant $37,633 - $50,748 $ $24.40 Project Manager $53,220 - $69,325 $ $33.33 Clerical Salary (2-5 yrs) Hourly General Office Clerk $24,015 - $31,163 $ $14.98 Data Entry $24,435 - $32,590 $ $15.67 Senior Data Entry $30,619 - $41,620 $ $20.01 Customer Service Salary (2-5 yrs) Hourly Call Center Representative $24,255 - $34,319 $ $16.50 Customer Service Representative $28,987 - $41,030 $ $19.73 Senior Customer Service Representative $33,843 - $45,919 $ $22.08 Technical Service Representative $40,594 - $55,738 $ $26.80 Customer Service Supervisor $47,629 - $72,734 $ $34.97 Customer Service Manager $68,029 - $102,783 $ $49.41 Receptionist Salary (2-5 yrs) Hourly Receptionist $25,758 - $37,009 $ $17.79 Office Supervisor $43,225 - $64,724 $ $31.12 Office Manager $48,498 - $68,421 $ $32.89 Accounting/Collections Salary (2-5 yrs) Hourly Credit and Collections Representative $28,325 - $38,600 $ $18.56 Accounts Payable Clerk $33,313 - $44,462 $ $21.38 Accounts Receivable Clerk $34,526 - $46,024 $ $22.13 Credit Analyst $46,325 - $63,442 $ $30.50 Medical Salary (2-5 yrs) Hourly Medical Collections $28,364 - $39,378 $ $18.93 Insurance Verification $28,470 - $40,425 $ $19.44 Medical Billing $29,385 - $41,017 $ $19.72 Medical Coder $34,206 - $46,470 $ $22.34

20 Light Industrial Salary Ranges Distribution/Warehouse Salary (2-5 yrs) Hourly Production Worker $22,866 - $33,304 $ $16.01 Warehouse Worker $24,956 - $36,682 $ $17.64 Forklift Operator $25,676 - $38,256 $ $18.39 Warehouse Supervisor $46,608 - $70,334 $ $33.81 Warehouse Manager $56,090 - $82,825 $ $39.82 Manufacturing Salary (2-5 yrs) Hourly General Labor $22,463 - $31,430 $ $15.11 Maintenance Helper $22,463 - $31,430 $ $15.11 Folding Machine Operator $22,993 - $32,397 $ $15.58 Assembler $24,541 - $35,632 $ $17.13 Fabricator Assembler $24,847 - $36,435 $ $17.52 Electronic Assembler $24,906 - $36,835 $ $17.71 Bindery Operator $29,229 - $43,188 $ $20.76 Press Operator - Heavy Duty $30,357 - $44,572 $ $21.43 Machine Operator $29,740 - $45,474 $ $21.86 Fabricator Metal $34,045 - $50,838 $ $24.44 Welder $35,371 - $52,399 $ $25.19 CNC Machinist $45,710 - $69,358 $ $33.35 Manufacturing Manager $79,794 - $118,058 $ $56.76 Production Manager $86,596 - $128,741 $ $61.89 Skilled Technician Salary (2-5 yrs) Hourly Quality Control Technician $35,164 - $49,155 $ $23.63 Test Technician $44,267 - $60,928 $ $29.29 Electrical Technician $49,874 - $67,740 $ $32.57 Electromechanical Technician $47,801 - $68,265 $ $32.82 Salary ranges based on survey data from reputable sources as of October 2015 along with Pro Staff s expert industry analysis. This information is intended to provide general guidance in regard to appropriate salaries. It does not represent actual Pro Staff talent pay rates WORK! PROSTAFF.COM YOUR STORY. OUR HERITAGE. An Atterro Company.

21 2016 Salaries Kansas City Administrative Salary Ranges Administrative Assistant Salary (2-5 yrs) Hourly HR Assistant $33,501 - $44,204 $ $21.25 Administrative Assistant $33,365 - $44,887 $ $21.58 Senior Administrative Assistant $37,354 - $49,173 $ $23.64 Executive Assistant $40,000 - $60,000 $ $28.85 Project Manager $53,235 - $68,423 $ $32.90 Clerical Salary (2-5 yrs) Hourly General Office Clerk $24,814 - $31,601 $ $15.19 Data Entry $25,183 - $32,892 $ $15.81 Senior Data Entry $31,069 - $41,074 $ $19.75 Customer Service Salary (2-5 yrs) Hourly Call Center Representative $25,136 - $34,811 $ $16.74 Customer Service Representative $29,641 - $40,694 $ $19.56 Technical Service Representative $29,641 - $40,694 $ $19.56 Senior Customer Service Representative $34,163 - $45,134 $ $21.70 Customer Service Supervisor $46,267 - $64,315 $ $30.92 Customer Service Manager $62,752 - $86,037 $ $41.36 Receptionist Salary (2-5 yrs) Hourly Receptionist $26,525 - $34,712 $ $16.69 Office Supervisor $42,263 - $57,917 $ $27.84 Office Manager $47,046 - $62,019 $ $29.82

22 Light Industrial Salary Ranges Distribution/Warehouse Salary (2-5 yrs) Hourly Production Worker $23,953 - $31,660 $ $15.22 Warehouse Worker $26,053 - $34,739 $ $16.70 Forklift Operator $26,760 - $36,118 $ $17.36 Warehouse Supervisor $46,184 - $63,108 $ $30.34 Warehouse Manager $52,304 - $70,740 $ $34.01 Manufacturing Salary (2-5 yrs) Hourly General Labor $23,791 - $30,688 $ $14.75 Maintenance Helper $23,791 - $30,688 $ $14.75 Folding Machine Operator $23,749 - $30,802 $ $14.81 Assembler $26,890 - $35,453 $ $17.04 Fabricator Assembler $27,189 - $36,124 $ $17.37 Electronic Assembler $27,255 - $36,649 $ $17.62 Bindery Operator $31,231 - $41,797 $ $20.09 Press Operator - Heavy Duty $32,067 - $42,798 $ $20.58 Machine Operator $32,131 - $44,303 $ $21.30 Fabricator Metal $36,327 - $49,164 $ $23.64 Welder $36,842 - $49,650 $ $23.87 CNC Machinist $46,551 - $64,097 $ $30.82 Manufacturing Manager $72,073 - $98,579 $ $47.39 Production Manager $78,503 - $106,973 $ $51.43 Skilled Technician Salary (2-5 yrs) Hourly Maintenance Technician $36,107 - $46,792 $ $22.50 Quality Control Technician $36,801 - $49,956 $ $24.02 Test Technician $45,195 - $60,739 $ $29.20 Electrical Technician $47,034 - $62,560 $ $30.08 Electromechanical Technician $45,206 - $62,973 $ $30.28 Salary ranges based on survey data from reputable sources as of October 2015 along with Pro Staff s expert industry analysis. This information is intended to provide general guidance in regard to appropriate salaries. It does not represent actual Pro Staff talent pay rates WORK! PROSTAFF.COM YOUR STORY. OUR HERITAGE. An Atterro Company.

23 2016 Salaries Minneapolis Administrative Salary Ranges Administrative Assistant Salary (2-5 yrs) Hourly General Office Clerk $23,757 - $30,280 $ $14.56 Data Entry $27,491 - $35,858 $ $17.24 Receptionist $28,495 - $37,112 $ $17.84 HR Assistant $36,827 - $48,167 $ $23.16 Administrative/Clerical $36,768 - $48,997 $ $23.56 Office Manager $50,756 - $66,681 $ $32.06 Executive Assistant $53,410 - $75,743 $ $36.41 Customer Service Salary (2-5 yrs) Hourly Call Center Representative $27,587 - $38,329 $ $18.43 Customer Service Representative $32,692 - $44,432 $ $21.36 Customer Service Manager $68,702 - $94,120 $ $45.25

24 Light Industrial Salary Ranges Distribution/Warehouse Salary (2-5 yrs) Hourly Warehouse Worker $27,814 - $36,983 $ $17.78 Forklift Operator $29,273 - $39,290 $ $18.89 Materials Handler $28,775 - $38,040 $ $18.29 Shipper/Receiver $31,876 - $40,872 $ $19.65 Warehouse Manager $57,292 - $77,419 $ $37.22 Manufacturing Salary (2-5 yrs) Hourly General Labor $22,647 - $33,207 $ $15.96 Fabricator Assembler $28,694 - $37,955 $ $18.25 Press Operator - Heavy Duty $34,474 - $45,573 $ $21.91 Machine Operator $33,887 - $46,242 $ $22.23 Welder $39,431 - $52,765 $ $25.37 CNC Machinist $49,497 - $68,157 $ $32.77 Manufacturing Manager $79,564 - $107,736 $ $51.80 Assembly Salary (2-5 yrs) Hourly General Assembler $24,792 - $33,008 $ $15.87 Electronic Assembler $28,763 - $38,491 $ $18.51 Clean Room Assembler $29,224 - $38,875 $ $18.69 Medical Assembler $29,516 - $39,664 $ $19.07 Mechanical Assembler $38,238 - $49,726 $ $23.91 Salary ranges based on survey data from reputable sources as of October 2015 along with Pro Staff s expert industry analysis. This information is intended to provide general guidance in regard to appropriate salaries. It does not represent actual Pro Staff talent pay rates WORK! PROSTAFF.COM YOUR STORY. OUR HERITAGE. An Atterro Company.