The average employee stays in one job for only 4.4 years. -Bureau of Labor and Statistics

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1 The average employee stays in one job for only 4.4 years. -Bureau of Labor and Statistics The average Gen Y employee stays with one job for only 2 years. - PayScale Human Capital Does your recognition strategy move the needle for your NEW employees?.

2 Working for a purpose is especially important for millennials. Forbes How do you infuse purpose into your people?

3 The top 3 reasons to quit 1. Inadequate compensation 2. Inadequate opportunity for advancement 3. Insufficient recognition and appreciation - salary.com survey Are you using employee recognition to deliver the results you need?

4 By 2020, Generation Y will account for almost half of the workforce. -UNC Kenan-Flagler Business School Will your recognition initiatives effectively attract and retain these workers?.

5 32% of CEOs invest no time in employee recognition. - SHRM/Globoforce Employee Recognition Tracker Survey How is your group insuring top leadership involvement in order to maximize the impact of recognition?.

6 The #1 reason people leave their jobs is because they don t feel appreciated. - Bureau of Labor How is your organization leveraging employee recognition to retain the best and brightest?.

7 The U.S. job market is the best it has been in a decade. US Unemployment Rate Drops To 16-Year Low In May Fortune.com How do you retain talent?.

8 68.5% of employees are not engaged at work. -Gallup What would happen in your business if every employee was engaged? How can you move toward that goal?.

9 Building a WOW! Recognition Culture Employee Recognition for the New Generation Mike Byam Author of The WOW! Workplace Managing Partner, Terryberry

10 Building a WOW! Recognition Culture Reinforce Value Provide Practical Steps Share Ideas Have Fun! 10

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12 Most employees feel adequately recognized at work. True False 11

13 Only 40% of employees feel adequately recognized by their supervisor. 36% of employees said they haven t received any form of recognition in the last year. 31% of employees are satisfied with recognition they receive. 88% of businesses indicate they recognize their employees.

14 So what?

15 Rule No. 1: Never lose money; Rule No. 2: Don t forget Rule No Warren Buffett.

16 The #1 Driver of Engagement is Recognition.

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18 Areas of job satisfaction most often linked to employee motivation - The AMA 1) X X X X X X Credit for the work they do 1 PERIOD 5) X X X X X 3 X Promotion on merits 5 2) X X X X X X Interest in work 2 3) X X X X X X Fair pay with salary increase 3 4) X X X X X X Understanding & appreciation 4

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20 Recognition ROI Cost to replace an employee estimated at 50% of salary (cost of turnover ranges from 20% on the low side to 213% for highly skilled employees) Organizations with recognition programs have 23.4% less turnover than those without Example Case Study: 500 employees $50,000 average salary 20% turnover 23 fewer employees annually lost to turnover $585,000 saved annually in turnover costs 19

21 Step 1: It starts with a Mission.

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23 Recognition Aligns Employees with a Shared Mission "When you re surrounded by people who share a passionate commitment around a common purpose, anything is possible." - Howard Schultz, Starbucks.

24 What is your shared purpose? Mission Organizational Objectives Attitudes, Behaviors, Contributions (ABCs)

25 Recognition without purpose is empty. Recognition with a mission moves people. 25

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27 Senior leaders believe what percentage of their employees are recognized monthly? 25% 42% 63% 80% 27

28 What percentage of employees do you believe are recognized monthly? 80% 40% 22% Senior Leaders Managers Individual Contributors 26 28

29 STEP 2: Include 29 29

30 Achievement of organizational objectives (Leadership-driven) Contributions toward team goals (Manager-driven) Individual attitudes & behaviors that support core values (Peer-driven) 30 30

31 Informal Casual structure with defined criteria Symbolic or low-cost awards Day-to-Day Personal Interactions Non-monetary Formal Structured recognition for defined criteria Significant awards for significant achievements 31 31

32 STEP 3: Communicate

33 Recognition that is too frequent will lose its impact. - True -False Recognition Drives Engagement 20% increase 35% increase Engagement Level Daily Telegraph, Findings of David Brown, Director of Hewitt Associates

34 Give a Meaningful Presentation Timely Specific Aligned with core values

35 Document it What is recorded is remembered Record it in accessible Personal Recognition Profile Reinforce it through social praise Remind recipients on milestones

36 STEP 4: Measure 36 36

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38 Only 36% of HR Pros feel they have useful measures of their employee recognition programs. Less than 15% of organizations use analytics technology in their recognition program. - Terryberry Employee Engagement Whitepaper 43% of Best-in-Class organizations have access to metrics on recognition efforts. - Aberdeen Group Report

39 What Can You Measure? Employee Engagement/Participation Employee Performance Department Engagement/Participation Department Performance Recognition Trending Year over Year Turnover Rates Performance Toward Top Level Objectives Core Value Adoption

40 Building a WOW! Recognition Culture Reinforce Value Provide Practical Steps Share Ideas Have Fun! 40

41 QUESTION & ANSWER SESSION To learn about Terryberry s recognition programs & services, visit For specific questions, contact Mike Byam: m.byam@terryberry.com The WOW! Workplace by Mike Byam

42 Employee Recognition Training for managers, leaders, and etc. Onsite Classes Speaking Engagements Webinars Learn more

43 Free Educational Webinars Best Practices in Employee Recognition R E G I S T E R T O D A Y Most webinars are pre-approved for HRCI, WorldatWork and SHRM recertification credits