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2 Join / Continue the #2014SLC-TVHRA

3 Today s Agenda 1) What is Workplace Flexibility? 2) Why is it So Critical Today? 3) Why is it a Business Imperative? 4) HR Leadership and Flexibility Strategies 5) Case Studies 6) SHRM/FWI Partnership When Work Works

4 What is Workplace Flexibility?

5 What is Workplace Flexibility? Way to define how, when and where work gets done How careers are organized Effective flexibility works for both employer and employees Time Off Paid vacations & sick leave Time off for caregiving Choices in Managing Time Self-scheduling & shift trading Reduced Time Reduced time and part-year work Choices Managing Time Self-scheduling & shift trading Flex Time & Place Regular or short-notice flex time Compressed workweeks Telecommuting Flex Careers Sabbaticals Dialing careers up & down Phased retirement

6 Effective Workplaces Workflex = Perk Workflex = Effective Workplace

7 Why is it So Critical Today? Work-Life Fit is Complicated» Time Famine» Increasing eldercare responsibilities» Dual-earner families» More male work-life conflict» Diverse, multi-generational workforce

8 Why is it So Critical Today? Challenge: Time famine According to FWI and Princeton University research, employees are increasingly experiencing a feeling of time famine or not enough hours in the day

9 Why is it So Critical Today? Challenge: Increasing eldercare responsibilities 2011 Metlife Study 20% US adults provide care to a parent Lost wages, pension, and Social Security benefits Average losses $324,000 - women $284,000 - men Care givers aged 50+ fair or poor health

10 Why is it So Critical Today? Challenge: More dual-earner couples Dual-earner couples 79% in % in 1977 US Workforce 50% female Mothers primary breadwinners: 4 in 10 families 2006 women earned 58% bachelor s degrees 60% of all master s degrees

11 Why is it So Critical Today? Challenge: More work-life conflict among fathers % of fathers/mothers in dual-earner couples reporting work-life conflict Sources: 1977 QES, 2008 NSCW, FWI

12 Why is it So Critical Today? Challenge: Diverse, multi-generational workforce US workforce aging % in % in generations: Traditionalists Baby Boomers Generation X Generation Y (Millennials) Millions of Baby Boomers reaching 65 Workforce entrants lack basic skills

13 Why is it a Business Imperative? 1) Employees are Happier, Healthier 25% reduction in stress 28% increase in happiness 80% = better work/life balance 76% = put in extra time + more loyal July 2011, survey by Staples Inc. of telecommuters

14 Why is it a Business Imperative? 2) Employees are more productive, engaged 67% = impacted job satisfaction and engagement 32% = increased employee productivity 42% = absenteeism decreased SHRM 2009 survey of HR professionals

15 Why is it a Business Imperative? 2) Employees are more productive, engaged

16 Why is it a Business Imperative? 2) Employees are more productive, engaged

17 Why is it a Business Imperative? 3) It is a key recruitment, retention tool August, 2010, SHRM-EIU survey C-suite executives - two biggest challenges in next ten years: 1. Retaining and rewarding the best people 2. Attracting the best people Best strategy to address this challenge: 60% = creating flexible workplaces

18 The Business Case for Flex in Less Than 3 minutes This video explains why workplace flexibility is essential to ongoing business success. Available at

19 Leadership and Strategies

20 Leadership and Strategies 10 Strategies for Success 1. Top management - flex champions 2. Business strategy 3. ROI 4. Flexibility for all 5. Management support

21 Leadership and Strategies 10 Strategies for Success 6. Listen to employees 7. Develop guidelines 8. Incent managers 9. Track metrics 10.Communicate

22 Case Study #1 International Scholarship and Tuition Services, Inc. Scholarship and Tuition Management Services Nashville, TN 22 employees Flexibility is a necessity for business and employees Leaders focus on results versus hours worked

23 Case Study #2 Building Construction Division of Caterpillar Inc Manufacturing Durable Goods Cary, NC 95 employees Flexibility is a necessity for business and employees Leaders focuses on results versus hours worked

24 Case Study #3 Ryan LLC Corporate Tax Services Nashville,TN Successful myryan workflex program since 2008 Online dashboard available 24-7 tracks business metrics Receptionists routinely work from home

25 SHRM / FWI Partnership Program to educate employers locally about business benefits of flex through community partners Share research and employer best practices Recognize exemplary employers through the Sloan Award for Excellence in Workplace Effectiveness and Flexibility

26 When Work Works Round I Employer Questionnaire Employers selfnominate by completing a questionnaire about their organization s flexibility and effectiveness practices at their worksite. Sloan Awards: Application Process Employers that rank in the top 20% of national data 2014 Sloan Award application open until April 11 whenworkworks.org Employee Questionnaire Round II Employees take a brief questionnaire about their access to and use of flexibility and other aspects of an effective workplace, and job jeopardy. A minimum 40% response rate is required.

27 When Work Works Guide to Bold New Ideas Use promo code WFP-14 to get 10% off the price of the Guide Joint guide with best practices by winners of the Sloan Awards for Excellence in Workplace Effectiveness and Flexibility Features 262 unique employers (450 worksites) of all sizes and industries Available through the SHRMStore

28 SHRM Workplace Flexibility Resource Page

29 Lisa Horn Director, Congressional Affairs Co-Director, Workplace Flexibility Initiative