Building a Talent Mindset

Transcription

1 Presented by Alma W. Hughes SVP, Talent Development Consultant Lee Hecht Harrison January 4, 2012 TALENTBUILDER Version 2.1 Slide 1 LHH has expertise in four key areas which are based on our core competency in Talent Development. Lee Hecht Harrison is the global talent development leader in connecting people to jobs and helping individuals improve performance. TALENTBUILDER Version 2.1 Slide 2 Handout 1 Taken from TALENTBUILDER Version 2.1

2 Objectives Establish what is required to retain and engage the human resources of an organization Introduce a model for five coaching practices to ensure retention and engagement of talent within the organization Assess the "retention risk" of your organization Understand what the "real cost" of losing talent TALENTBUILDER Version 2.1 Slide 3 Purpose Provide you with the overview of a talent planning and coaching process for developing, engaging, and retaining key employees. TALENTBUILDER Version 2.1 Slide 4 Handout 2 Taken from TALENTBUILDER Version 2.1

3 Participant Survey Have you ever left an organization? Why? Why have you stayed in an organization? TALENTBUILDER Version 2.1 Slide 5 Why Employees Leave Exit Interview Data TALENTBUILDER Version 2.1 Slide 6 Lack of: Work and life balance A+/great managers Challenging work and special projects Training and development options Career discussions Career advancement and mobility options Strategic vision Mentoring Recognition Comparable compensation Handout 3 Taken from TALENTBUILDER Version 2.1

4 A+ Management Practices Why Employees Stay Appreciate uniqueness Employees feel in sync and respected for their values, style, interests, skills. Assess capability Employees know how they are viewed individual and team performance, reputation, and network. Anticipate the future Employees see options and how they fit in the future of their industry, organization, profession and position. Align aspirations Employees long and short term aspirations are aligned to mission and strategies of the organization. Accelerate learning Employees are challenged by work and learn continually. TALENTBUILDER Version 2.1 Slide 7 Career Management Process Management Practices Appreciate Uniqueness Assess Capability Employee Practices Person How Am I Unique? Performance What Are My Capabilities? Career Initiatives Competencies/Skills Interests Values Style Performance/Reputation Team Perspective Network Anticipate the Future Place How Is The World of Work Changing? Industry Knowledge Organization Knowledge Profession/Trade Align Aspirations Accelerate Learning Possibilities What Are My Aspirations? Plan How Can I Accelerate My Learning? Career Options SMART Goals Alignment Check Build Support Learning Plan/IDP Practice Daily TALENTBUILDER Version 2.1 Slide 8 Handout 4 Taken from TALENTBUILDER Version 2.1

5 Career Management Process TALENTBUILDER Version 2.1 Slide 9 Career Fit TALENTBUILDER Version 2.1 Slide 10 Handout 5 Taken from TALENTBUILDER Version 2.1

6 Capability Formula Reputation x Performance (Individual and Team) x Network TALENTBUILDER Version 2.1 Slide 11 Web of Work TALENTBUILDER Version 2.1 Slide 12 Handout 6 Taken from TALENTBUILDER Version 2.1

7 Multiple Career Options Lateral Enrichment Vertical Exploration Realignment Relocation TALENTBUILDER Version 2.1 Slide 13 Build Support for Your Learning TALENTBUILDER Version 2.1 Slide 14 Handout 7 Taken from TALENTBUILDER Version 2.1

8 Career Management Process TALENTBUILDER Version 2.1 Slide 15 Career Management Process Appreciate Accelerate Accelerate Assess Assess TALENTBUILDER Version 2.1 Slide 16 Align Align Anticipate Integrated Career Management Process (based on the work of Dr. Caela Farren; developed by Alma Hughes) Handout 8 Taken from TALENTBUILDER Version 2.1

9 Career Management Process Management Practices Appreciate Uniqueness Assess Capability Employee Practices Person How Am I Unique? Performance What Are My Capabilities? Career Initiatives Competencies/Skills Interests Values Style Performance/Reputation Team Perspective Network Anticipate the Future Place How Is The World of Work Changing? Industry Knowledge Organization Knowledge Profession/Trade Align Aspirations Accelerate Learning Possibilities What Are My Aspirations? Plan How Can I Accelerate My Learning? Career Options SMART Goals Alignment Check Build Support Learning Plan/IDP Practice Daily TALENTBUILDER Version 2.1 Slide 17 Retention Risk Assessment Answer the 15 questions for one of your employees and check the box if your answer is No or Don t Know Total the number of checks (NOs) at the bottom of each employee column Review your scores and note the Risk Levels (High, Medium, or Low) for each of your employees TALENTBUILDER Version 2.1 Slide 18 Handout 9 Taken from TALENTBUILDER Version 2.1

10 Cost of Talent Leaving Loss & Replacement Costs Termination cost Search fees Hiring processing cost Relocation cost Training cost Business Opportunity Costs Loss in productivity + overtime + contingency workforce Loss of customers Delay in project or product to market Other Grand Total TALENTBUILDER Version 2.1 Slide 19 DOs for Powerful Discussions Be informal though respectful Establish ground rules for confidentiality Draw your employee out by being encouraging and supportive Listen carefully Ask open-ended and probing questions Reflect or reframe back what you heard to check out your understanding TALENTBUILDER Version 2.1 Slide 20 Handout 10 Taken from TALENTBUILDER Version 2.1

11 DOs for Powerful Discussions Ask your employees to assess themselves Give specific, concrete, constructive feedback with examples Define strengths and development areas Draw connections between positive experiences TALENTBUILDER Version 2.1 Slide 21 DON Ts for Powerful Discussions Interrupt or talk too much Say things that aren t true to avoid confrontation Interrogate your employee Judge the experience of your employee Tell your employee what to do with their career TALENTBUILDER Version 2.1 Slide 22 Handout 11 Taken from TALENTBUILDER Version 2.1

12 Career Management Process Management Practices Appreciate Uniqueness Assess Capability Employee Practices Person How Am I Unique? Performance What Are My Capabilities? Career Initiatives Competencies/Skills Interests Values Style Performance/Reputation Team Perspective Network Anticipate the Future Place How Is The World of Work Changing? Industry Knowledge Organization Knowledge Profession/Trade Align Aspirations Accelerate Learning Possibilities What Are My Aspirations? Plan How Can I Accelerate My Learning? Career Options SMART Goals Alignment Check Build Support Learning Plan/IDP Practice Daily TALENTBUILDER Version 2.1 Slide 23 Presented by Alma W. Hughes SVP, Talent Development Consultant Lee Hecht Harrison January 4, 2012 TALENTBUILDER Version 2.1 Slide 24 Handout 12 Taken from TALENTBUILDER Version 2.1