Speak up, Step up. Speak up and Step up
|
|
- Eugene Montgomery
- 6 years ago
- Views:
Transcription
1 Speak up, Step up Alyeska Pipeline Service Company Presented by Mel Jessee Open Work Environment (OWE) and Employee Concerns Program (ECP) Lead SCCE Anchorage Conference - June 25, Speak up and Step up Take a System View We act and make decisions that take into account the risk to and the success of the total pipeline system. Make Sound Decisions We bring the right focus, involve the right people, use the right data, and follow the right processes to achieve sound and timely decisions. Learn, Improve and Innovate We learn from our experiences, innovate to overcome challenges and seek to constantly improve our business. Act with Discipline We consistently work to the highest standards; we don't cut corners. Speak up, Step up We take responsibility. We speak up about concerns, opportunities and ideas. We take action to resolve issues. (step up) 2 1
2 Compliance and Ethics The Ethisphere Institute has recognized Alyeska Pipeline Service Company as one of the World s Most Ethical (WME) Companies for the fourth year in a row. Alyeska employees and contractors earned this recognition by a commitment to ethics and integrity that extends beyond formal policy it is an integral part of the TAPS culture, said Tom Barrett, Alyeska Pipeline Service Company President. The World s Most Ethical (WME) Companies designation recognizes companies that go beyond making statements about doing business ethically, and translates those words into action. 3 A Message from our President (The following note was issued 04/07/2015 from Alyeska President Tom Barrett) The recent sharp drop in crude oil prices is having dramatic impacts on Alyeska Pipeline Service Company, all those in oil and gas related industries, and the entire State of Alaska. The challenge is one we face as a company and collectively as a State. APSC has been working hard to identify savings and efficiencies that will help all of us weather current economic conditions. Work has been, and will continue to be guided by the following principles: We will sustain our unrelenting commitment to operating safety, reliability and environmental protection. We will continue uninterrupted delivery of key sustainability projects. All of our decisions will be risk informed decisions and made in a timely manner. To the extent we can, we will minimize impacts on personnel. 4 2
3 Why is a Speak up, Step up Culture Important? Here are the results of a few poor Speak up, Step up Cultures 5 Major Historical Events 6 3
4 Major Historical Events Challenger Normalization of Deviance and Group Think led to the acceptance of serious flight risks 7 Major Historical Events Shareholders lost nearly $11 billion when Enron's stock price, which hit a high of $90 per share in mid-2000, plummeted to less than $1 by the end of November
5 What does this Culture Look Like? We must build and reinforce a culture in which everyone feels empowered, emboldened, and encouraged to ask questions, the difficult questions, and not simply accept what is presented to them. NRC Commissioner Gregory B. Jaczko 9 Build Trust Employee Concerns Program Observation Most organizational issues and concerns arise in work groups with little or no trust. Leadership must: Communicate Stay engaged Be supportive Be trustworthy Walk the Talk Focus on the team 10 5
6 The Five Dysfunctions of a Team Inattention to Avoidance of Lack of Fear of Absence of Focus on Collective Outcomes Confront Difficult Issues Force Clarity and Closure Mine for Conflict Go First! Foundation for a Speak up, Step up Culture The Table Group. All Rights Reserved. 11 The Table Group. All Rights Reserved. Foundation for a Speak up, Step up Culture 12 6
7 Speed of Trust Self Trust Organizations tend to focus on Competence rather than Character. But, it takes both! Competence alone may deliver results, but at what cost to compliance and the culture? Alyeska s Code of Conduct: It is important to note that at Alyeska, technical competence is only one of the necessary components to doing a job well. 13 The Importance of Integrity Somebody once said that in looking for people to hire, you look for three qualities: integrity, intelligence, and energy. And if you don t have the first, the other two will kill you. Warren Buffett CEO Berkshire Hathaway You think about it; it s true. If you hire somebody without integrity, you really want them to be dumb and lazy
8 Table Top Discussion In your table groups, take three minutes to discuss the following: Discuss examples you may have of Low Character individuals (no names), and their impact on the organization (any organization). Select one of the examples from the table and prepare to share with the larger group. After three minutes, we ll select a few tables to share their best example 15 Conducting Crucial Conversation A discussion between two or more people where: Stakes are high Opinions vary Emotions run strong Copyright 2012 by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler. 16 8
9 Overview of Crucial Conversations Copyright 2012 by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler. 17 Table Top Discussion In your table groups, take three minutes to discuss the following: Discuss examples you may have of a Crucial Conversation that you either didn t hold (when you should have), or didn t hold well (and it went poorly). What were the consequences? What did you learn? Select one of the examples from the table and prepare to share with the larger group. After three minutes, we ll select a few tables to share their best example 18 9
10 How high performance teams behave in a Speak up, Step up Culture Results Accountability Commitment 1. They trust one another 2. They engage in unfiltered conflict around ideas 3. They commit to decisions and plans of action Conflict Trust The Table Group. All Rights Reserved. 4. They hold one another accountable for delivering against those plans 5. They focus on achievement of collective results 19 Other Barriers to Speak up, Step up Apathy things get reported, but don t get fixed Boomerang if I report it, I ve got to fix it Lack of Ownership it s not MY problem! Cumbersome Process takes too long, is confusing Unapproachable my Boss is too busy or doesn t care The Hero I can work around this and make it work Nervous/Lack of Confidence what if I m wrong? Peer Pressure we don t rat on fellow workers Fear - I m going to get fired if I report this 20 10
11 Examples of Retaliation Getting fired, demoted, laid-off or transferred Not being promoted Not getting to go to special training Being given the less-desired projects and assignments Being assigned the bad shifts Being ridiculed, humiliated or yelled at Being shunned or left out Subjected to a hostile work environment Being treated differently than everyone else 21 Chilling Effect? Fear of retaliation makes individuals reluctant to, or refuse, to identify or raise safety issues or concerns 22 11
12 Preventing Retaliation by Raising the Bar Best Practices ---- Code of Conduct- Law Prevent Perception of Retaliation Prevent Retaliation for Any Reason Prevent Retaliation for Protected Activities 23 Final Thoughts Look for employees with strong Character and Integrity Enforce your Code of Conduct with consequences for employees who violate them. Implement consistent tools that build Trust and lead to real Dialog with a robust exchange of ideas and better solutions to business and compliance challenges. Quotes from The Speed of Trust, by Stephen M. R. Covey: When the trust goes up in an organization, the speed will go up and costs will come down. When you move the needle on trust, you move all kinds of other needles with it. Move the needle on Compliance, by building a proactive compliance Culture that encourages employees to Speak up and Step up, without the fear of reprisal
Lessons Learned and Best Practices to Avoid Whistleblowers
Lessons Learned and Best Practices to Avoid Whistleblowers Alyeska Pipeline Service Company Presented by Mel Jessee Open Work Environment (OWE) and Employee Concerns Program (ECP) Lead SCCE Anchorage Conference
More informationBuilding TRUST: Unlock Relationships and Drive Results
Building TRUST: Unlock Relationships and Drive Results Presented by: Beth Rudy Sr. Consultant Beth Rudy Senior Consultant Email: beth@findinsight.com Ph: 717-615-3646 About Insight Management Consulting
More informationSGR Leadership Conference Servant Leadership Polarity Assessment January 27, 2017 Doug Thomas Senior Vice President
SGR Leadership Conference January 27, 2017 Doug Thomas Senior Vice President 1 Evaluating the Servant Leadership Culture in your Organization 1. Are all people with whom we interact being treated with
More informationRealizing. Issue 17 LEADERSHIP. Everyday Leaders Changing Our World. Linda Fisher Thornton in Conversation ETHICAL LEADERSHIP
Realizing LEADERSHIP Everyday Leaders Changing Our World Linda Fisher Thornton in Conversation ETHICAL LEADERSHIP Realizing Leadership in Conversation LINDA FISHER THORNTON Ethical Leadership with LAURIE
More informationBlowing the Whistle on Workplace Misconduct
Blowing the Whistle on Workplace Misconduct December 2010 Founded in 1922, the Ethics Resource Center (ERC) is America s oldest nonprofit organization devoted to the advancement of high ethical standards
More informationINTEGRITY MANAGEMENT CONTINUOUS IMPROVEMENT. Foundation for an Effective Safety Culture
INTEGRITY MANAGEMENT CONTINUOUS IMPROVEMENT Foundation for an Effective Safety Culture June 2011 Foundation for an Effective Safety Culture describes the key elements of organizational culture and business
More informationTHE HR GUIDE TO IDENTIFYING HIGH-POTENTIALS
THE HR GUIDE TO IDENTIFYING HIGH-POTENTIALS What makes a high-potential? Quite possibly not what you think. The HR Guide to Identifying High-Potentials 1 If you agree people are your most valuable asset
More informationPAY FOR PERFORMANCE. Retaining and Engaging Talent. CBIA Compensation and Benefits Conference. Carolyn Wong, Senior Consultant June 22, 2016
PAY FOR PERFORMANCE Retaining and Engaging Talent CBIA Compensation and Benefits Conference Carolyn Wong, Senior Consultant June 22, 2016 Copyright 2016 by The Segal Group, Inc. All rights reserved. Overview
More informationThe Common Language of Nuclear Safety Culture (and how it affects you!) 8/13/2012. The Problem: The Uncommon Language of Nuclear Safety
The Common Language of Nuclear Safety Culture (and how it affects you!) Tom Houghton Certrec Corporation The Problem: The Uncommon Language of Nuclear Safety NRC looks at inspection results using cross
More informationKNOW WHERE YOU STAND: EVALUATING YOUR ETHICS & COMPLIANCE PROGRAM
KNOW WHERE YOU STAND: EVALUATING YOUR ETHICS & COMPLIANCE PROGRAM on Ethisphere s Program Assessments An Ethisphere Data & Services Customer Spotlight www.ethisphere.com WHAT S INSIDE? 2 The Value of Assessing
More informationEthics 4 Everyone! Trust, Quality, Service and Value
Ethics 4 Everyone! Trust, Quality, Service and Value Despite the codes of ethics, the ethics programs and special departments, corporations don t make the ultimate decisions about ethics. Ethical choices
More informationBellevue University College of Continuing and Professional Education Recent Professional Development Deliveries
Bellevue University College of Continuing and Professional Education Recent Professional Development Deliveries 1) Leadership Foundations Leadership as Influence Effective leadership is critical in obtaining
More informationFive Critical Behaviors for Safety Leaders
Five Critical Behaviors for Safety Leaders Safety Leadership The phrase leadership support has become a cliché in discussing safety. We always hear about the importance of leadership support and walking
More informationGetting Engaged - What is Employee Engagement and Why Does it Matter?
Getting Engaged - What is Employee Engagement and Why Does it Matter? Employee engagement is critical for the success of any business. It is about having a workforce who wants to be there, who like what
More informationBUILDING TRUST IN THE WORKPLACE: ARE YOU MAKING DEPOSITS OR WITHDRAWALS WITH YOUR COLLEAGUES?
BUILDING TRUST IN THE WORKPLACE: ARE YOU MAKING DEPOSITS OR WITHDRAWALS WITH YOUR COLLEAGUES? PRESENTED BY: PRESENTED TO: Ragan E. Cheney, JD HR Consultant ASSOCIATED FINANCIAL GROUP LEARNING OBJECTIVES
More informationGUIDE. A Modern Communicator s Guide to Corporate Communications
GUIDE A Modern Communicator s Guide to Corporate Communications Let s start with hello Companies like yours are starting to realize that communication is more than just a monthly newsletter. In a time
More informationEmployee Engagement Leadership Workshop
Employee Engagement Leadership Workshop Turning employee feedback into results Developed for: Presented by: Copyright 2010, DecisionWise, Inc. All rights reserved. No part of this publication may be reproduced,
More informationThe CEO s Guide to Developing Your Executive Team: How to Identify and Address Mediocrity in the C-Suite. By Lawrence King and Cheryl B.
The CEO s Guide to Developing Your Executive Team: How to Identify and Address Mediocrity in the C-Suite By Lawrence King and Cheryl B. McMillan Most Common Mistakes That CEOs Make: Tolerating Mediocrity
More informationA summary of the principles from The Speed of Trust Book:
A summary of the principles from The Speed of Trust Book: The five waves of trust The first wave, Self-Trust, deals with the confidence we have in ourselves in our ability to set and achieve goals, to
More informationgetting the most out of the middle thought paper
thought paper getting the most out of the middle Why your middle and frontline managers are more important than ever - and how to make sure they succeed 03 introduction 04 what's changed and why 05 a shift
More informationA Counter-Intuitive Downturn Strategy (1144) Anders Dahlvig. Group President & CEO Ikea Services
A Counter-Intuitive Downturn Strategy (1144) When I started as CEO in 1999, we were in the middle of a peak in the economy. This was in the middle of the IT boom, 1999 to 2001. IKEA was doing tremendously
More informationHuman Capital Management
Human Capital Management Developing Strategic Partners at All Levels Presented By: Adrienne Schleigh SHRM-SCP HR Works, Inc. HR Works is not engaged in rendering legal services. If legal advice is required,
More informationSupervisors as ES&H Leaders
Supervisors as ES&H Leaders Bill Adams, CIH, CSP, CPEA, LEED AP www.safex.us 1-866-SAFEX US 1 Leader Defined A person who rules or guides or inspires others wordnet.princeton.edu/perl/webwn A person that
More informationTEAM EMOTIONAL INTELLIGENCE SURVEY REPORT
TEAM EMOTIONAL INTELLIGENCE SURVEY REPORT April 15, 2013 For further information about Team Emotional Intelligence: www.geipartners.com GEI Partners 2013 This report is the property of GEI Partners (Professor
More informationCommunication Is Hard
Communication Is Hard It s not just you and it s not just now. It always has been hard for one human being to come to a full understanding with another human being. We literally don t see the world the
More informationEnhanced Employee Health, Well-Being, and Engagement through Dependent Care Supports
Enhanced Employee Health, Well-Being, and Engagement through Dependent Care Supports Webinar Question & Answer Session Transcript June 23, 2010 Dave Lissy, Chief Executive Officer, Bright Horizons Family
More informationFundamentals of Project Management Bill Coda
Fundamentals of Project Management Bill Coda The P in PM is as much about People Management as it is about Project Management. Agenda Introduction and Overview Objectives Project Management Frameworks
More informationEthics in Business. Arif Altaf. Ethics SWH 1
Ethics in Business What is ethical behavior? How do ethical dilemmas complicate the workplace? How can high ethical standards be maintained? What is social responsibility and governance? Ethics SWH 1 Study
More informationConquering Workplace Dysfunction:
Conquering Workplace Dysfunction: Dealing With Difficult Staff and Coworkers Kenya Rutland KJR Consulting Framingham, MA (860) 286-9557 Kenya@KJRConsulting.com www.kjrconsulting.com 2014 Spring Conference
More informationBuilding and Leading Teams BUILDING EFFECTIVE TEAMS COMPETENCY MAP. SLP Level 1 workshop competencies mapped to SLP2 Leadership Advantage tracks
Building and Leading Teams Work/Life Balance Career Development Problem Solving and Decision Making Setting and Priorities Leader as Motivator WORK/LIFE BALANCE BUILDING EFFECTIVE TEAMS SELFKNOWLEDGE Upward
More information2017 The Global ABB Integrity Program.
2017 The Global ABB Integrity Program www.abb.com/integrity Tone from the Top Don t Look the Other Way A culture of integrity is a prerequisite for a world-class business. Many valuable customers choose
More informationSchool Board Governance Basics
School Board Governance Basics Foundational Principles of Effective Governance Code of Conduct School Board Member Opportunities and Expectations School Board Governance Basics Foundational Principles
More informationWHY EMPLOYEE ENGAGEMENT MATTERS. Kathy Bowersox
WHY EMPLOYEE ENGAGEMENT MATTERS By Kathy Bowersox Are your employees engaged? Do you know if they are? Do you care? How relevant is employee engagement in terms of business success? In a word, VERY! If
More informationPerformance Leader Navigator Individual Feedback Report For: Chris Anderson
For: Chris Anderson Finding your way in today's world of work Copyright ã 2007, 2008 Wilson Learning Worldwide Inc. This report includes ratings from: Self 1 Manager 1 Direct Report 5 Peer 3 Customer 4
More informationTrainer Manual. Free Sample Exercise. Labor Relations Institute, Inc.
Trainer Manual Free Sample Exercise Labor Relations Institute, Inc. Welcome to Tripwire Training! Our objectives: Ø You will know the reasons employees sometimes trust third-party representation over a
More informationRestoring Trust and Confidence: A Public Relations Strategy for 2010 and Beyond
Restoring Trust and Confidence: A Public Relations Strategy for 2010 and Beyond CCI Symposium on Reputation K P M G L L P Kathy Fitzgerald Chief Communications Officer March 5, 2010 Why Is Trust So Important?
More informationTHE FIVE DYSFUNCTIONS OF A TEAM
Members of truly cohesive teams: 1. Trust one another. 2. Engage in unfiltered conflict around ideas. 3. Commit to decisions and plans of action. 4. Hold one another accountable for delivering against
More informationThe Internal Responsibility System
The Internal Responsibility System Workplace Safety North Sudbury April 17, 2013 Dr. Peter Strahlendorf School of Occupational and Public Health Ryerson University 1 Famous Canadian Inventions The telephone
More information6 SAFETY CULTURE ESSENTIALS
6 SAFETY CULTURE ESSENTIALS Many organizations want to improve their safety culture in order to reduce injury rates, save money, and increase productivity. But how does a company begin to foster a culture
More informationSusan de la Vergne You re never a finished product.
Susan de la Vergne You re never a finished product. Do projects ever make you feel like this? But you think you re supposed to feel like this? How emotions are viewed at work Denied Suppressed Talked about
More informationB Y D A N D E N E H Y
The General B Y D A N D E N E H Y The general manager embodies the heart and soul of a private club. General managers (GM) work hand in hand with the board to carry out the club s mission and vision and
More informationNelson Mandela s Influence Using Organizational Behaviour Techniques
Nelson Mandela s Influence Using Organizational Behaviour Techniques Leadership and Motivation Megan Latzkowski A leader is like a shepherd. He stays behind the flock, letting them go out ahead, not realizing
More informationEmployee Engagement: The Management Factor Keeping Employees Invested, Productive And Working For You 1/10
Employee Engagement: The Management Factor Keeping Employees Invested, Productive And Working For You 1/10 disengagement (n.) the act of releasing from an attachment or connection When it comes to your
More informationTurning Feedback Into Change
White Paper FEEDBACK Turning Feedback Into Change The key to improving personal success Thought leader, Joe Folkman describes a model consisting of three elements to help accept feedback from others and
More informationLeadership Matters Symposium Agenda for Philadelphia
Leadership Matters Symposium Agenda for Philadelphia Monday (04/09/07) 5:00-7:00 PM Symposium Registration Networking Social Warwick & Grand Ballroom Tuesday (04/10/07) Time Option 1 Warwick Option 2 Cherry
More informationOrganizational Behaviour
Bachelor of Commerce Programme Organizational Behaviour Dr Jan P Bosman, Ph.D The Da Vinci Institute for Technology Management (Pty) Ltd Registered with the Department of Education as a private higher
More informationAt This Education Nonprofit, A Is for Analytics Social services agencies are turning to data to find the practices that get the best results.
At This Education Nonprofit, A Is for Analytics Social services agencies are turning to data to find the practices that get the best results. Big Idea: Data & Analytics Interview June 30, 2015 Reading
More informationEmployee Performance Enhancement
Employee Performance Enhancement In today s challenging economic environment, many employers have been reluctant to make significant changes or investments. However, technology has afforded employers the
More informationJIM LUKASZEWSKI AMERICA S CRISIS GURU
Jim speaks annually before a wide variety of local, statewide, national and international organizations and associations engaging thousands of audience members. His webinars reach several thousand additional
More information2017 IIBA Leadership Webinar Series. Based on The 360 Leader: Developing Your Influence from Anywhere in the Organization by John C.
2017 IIBA Leadership Webinar Series Based on The 360 Leader: Developing Your Influence from Anywhere in the Organization by John C. Maxwell Welcome Module 5 Values of Leaders & Creating Environment to
More informationHOW TO MOTIVATE AND RETAIN EMPLOYEES
HOW TO MOTIVATE AND RETAIN EMPLOYEES By Monroe Porter PROOF Management Consultants ABOUT PROOF MANAGEMENT Established 1972 PROOF speakers have made over 4000 presentations PROOF has spoken to or worked
More informationEthical Leadership and Public Service Dynamics. Eric M. Robinson
Ethical Leadership and Public Service Dynamics Eric M. Robinson Course Objectives Raise ethical awareness Define ethics and its relevance to your county/organization Explore the ethical decision making
More informationCHANGE MANAGEMENT INTRODUCTION
CHANGE MANAGEMENT INTRODUCTION Copyright @ Tools4management.com 2015 Version 1.1 This ebook is protected by international copyright law. Please contact the copywrite department for any queries: Tools4management.com
More information[Insert Date] Teambuilding Skills. Leadership & Management Skills. Business Training Skills
Lorem 2016 Training Ipsum Catalog Dolor [Insert Date] Business Training Leadership & Management Teambuilding Training What s In It For You Many employers do not have the time or expertise to develop and
More informationConflict Management. Chek-Yat Phoon, PhD, FCollT NSD Education Department Venue: HKMC Sept 20, 2009
Conflict Management Chek-Yat Phoon, PhD, FCollT NSD Education Department Venue: HKMC Sept 20, 2009 It may good to sit on the problem. Objectives: 1. Describe characteristics of conflict. 2. Identify typical
More informationWhat skills and abilities does it really take to succeed as a Senior Human Resource Professional today?
SCROLL DOWN What skills and abilities does it really take to succeed as a Senior Human Resource Professional today? Executive Summary Report of a Survey of Senior HR Generalists Prepared by: DISCOVERY
More informationThe EFQM 2013 Model Changes. Implications for Organizations
1-June-13 The EFQM 2013 Model Changes Implications for Organizations by Sunil Thawani EFQM reviews the EFQM Excellence model every three years to ensure it continues to reflect reality and relevance to
More informationThe Powerful Act of Coaching Employees Profiles International, Inc. All rights reserved.
Who We Are Profiles International Help clients gain competitive advantage by tapping the talents of their people. We provide the necessary information for leaders to coach, manage, and motivate their teams.
More informationMillennials are crowdsourcingyouhow companies and brands have the chance to do
millennial pulse 2017 SPECIAL REPORT Millennials are crowdsourcingyouhow companies and brands have the chance to do what Millennials think they can t do themselves Be the crowd. Millennials are counting
More informationChapter 1. Modern Supervision: Concepts and Skills
Chapter Chapter 1 Modern Supervision: Concepts and Skills What is a Supervisor? 4 Types of Supervisory Skills 1) Technical-any work related special knowledge or skill 2) Human relations-more than the ability
More informationCONSULTING and NEGOTIATING CONTRACTS. Alex Turner, Ph.D., FACMP Medical Physics Associates, Inc. Breckenridge, Colorado
CONSULTING and NEGOTIATING CONTRACTS Alex Turner, Ph.D., FACMP Medical Physics Associates, Inc. Breckenridge, Colorado Gaining Experience Good judgement comes from experience, and a lot of that comes from
More informationThe slightest perception of something negative happening can affect an employee s emotional state.
Employee feedback is the core of personal and professional growth. Feedback can help an employee get better at what they do, and surprisingly employees crave feedback. Most managers don t provide enough
More informationPerformance Management #CIPDPM17
Performance Management Workshop @CIPD_Events #CIPDPM17 Redesigning a Performance Management System that is Aligned with your Organisation s Objectives Bob Blenkinsop, Director, Infinitive Perspective Sean
More informationCOURSE CATALOG. vadoinc.net
COURSE CATALOG 2018 vadoinc.net Welcome Welcome to the Vado 2018 Course Catalog. Vado provides any organization or learner numerous opportunities to build the skills needed to lead and manage others, as
More informationPerformance Management Behaviors that Matter
2011 Performance Management Behaviors that Matter Why do most performance management systems fail to actually improve performance? PDRI s research has shown that effective performance management is not
More informationWhat Is Coaching? Overview Guiding Church Leaders
What Is Coaching? Overview Guiding Church Leaders With all the costs involved in a new software subscription for your church, why would you even consider adding one more thing implementation coaching?
More informationPerformance Management: Giving and Receiving Feedback
Performance Management: Giving and Receiving Feedback Seminar for Supervisors Presenter: Stephanie Flanagan slm114@psu.edu; 814-863-4614 Fall 2017 2017 The Pennsylvania State University. All rights reserved.
More informationCAAT CLIMATE ASSESSMENT AND AUDIT TOOL
CAAT CLIMATE ASSESSMENT AND AUDIT TOOL The evolution of workplace health and safety A Guideline to Building a Strong Internal Responsibility System workplacesafetynorth.ca INTERNAL RESPONSIBILITY SYSTEM
More informationLeadership and Rising Stakeholder Expectations
Leadership and Rising Stakeholder Expectations Larry Harrington VP, Internal Audit Raytheon Company December 16, 2014 Copyright 2014 Raytheon Company. All rights reserved. Customer Success Is Our Mission
More informationThe Coaching Playbook. Your Must-Have Game Plan for Maximizing Employee Performance
The Coaching Playbook Your Must-Have Game Plan for Maximizing Employee Performance CONTENTS Coaching Overview What is Coaching? Coaching Categories Coaching Relationships Who Can Be a Coach? Coaching Personas
More informationEXECUTION: THE DISCIPLINE OF GETTING THINGS DONE BOOK SUMMARY
EXECUTION: THE DISCIPLINE OF GETTING THINGS DONE BOOK SUMMARY Execution: The discipline of getting things done by Lawrence Bossidy and Ram Charanis a 3-part examination of what it takes for companies to
More informationHarold F. Holtz Municipal Training Institute
Harold F. Holtz Municipal Training Institute Course Objectives Raise ethical awareness Define ethics and its relevance to your municipality/organization Explore the ethical decision making process Examine
More informationSUPPORTING ARTIFACTS. Definition
14 CHAPTER Thematic Summary The qualitative and quantitative research conducted by the editors and the contributors reveals four prevalent themes that relate to the Healthcare Causal Flow Leadership Model:
More informationApplying Assessments to the 2012 Presidential Election
1 Applying Assessments to the 2012 Presidential Election Ready. Test. Go. 2 Copyright 2012 Wonderlic Ready. Test. Go. 3 CONTENTS INTRODUCTION QUALIFICATIONS TO BE PRESIDENT PRESIDENTS AS LEADERS ASSESSMENT
More informationApplying Lean Principles to Your Business Processes 6 Simple Steps to More Business Insight, Control and Efficiency
Applying Lean Principles to Your Business Processes 6 Simple Steps to More Business Insight, Control and Efficiency 2016 TrackVia, Inc. All rights reserved. CONTENTS Introduction Why most business processes
More informationKPMG N.V. Code of Conduct. kpmg.nl
KPMG N.V. Code of Conduct kpmg.nl Contents 01 02 06 08 10 12 12 Leadership message Introduction The KPMG Values Commitments Responsibilities Where to get help Compliance with the Code Leadership message
More informationActionable Steps - Agenda
Actionable Steps - Agenda Building family & business data profile Goal definition & planning family meeting Leadership development & transition timetables Building post-retirement cashflow projection Managing
More informationCORPORATE GOVERNANCE THEORY, SCOPE AND IMPORTANCE
CORPORATE GOVERNANCE THEORY, SCOPE AND IMPORTANCE What is on the agenda Corporate Governance: In Theory Brief history The concept Principles Corporate Governance: In Practice Corporate governance elements
More informationMicrosoft: The four stages of analytical life: HRBI at Microsoft
Microsoft: The four stages of analytical life: HRBI at Microsoft Business insight (BI) sits at the heart of what Microsoft does. When speaking to analysts about the company s new reorganisation OneMicrosoft
More informationChapter 2 Authentic Governance Model
Chapter 2 Authentic Governance Model It has become dramatically clear that the foundation of corporate integrity is personal integrity. Sam DiPiazza, Former CEO of PricewaterhouseCoopers The word governance
More informationJust Culture. Leading Through Shared Values and Expectations
Just Culture Leading Through Shared Values and Expectations Objectives Understand the concepts of Just Culture Identify three predictable behaviors Understand a Just Culture investigation Describe the
More informationThe way we do business
a b The way we do business Our Code of Conduct and Ethics Our Code of Conduct and Ethics In this Code, the Board of Directors and the Group Executive Board set out the principles and practices that define
More informationOrganizational Culture by Design Not Default. Greg Honey and Peter Mayne Farm Credit Canada
Organizational Culture by Design Not Default Greg Honey and Peter Mayne Farm Credit Canada What we ll cover today 1. What does it mean to have a culture by design? 2. How did FCC go about transforming
More informationManagers at Bryant University
The Character of Success for Managers at Bryant University Interviewing Guide (Revised 8/25/04) Career Strategies, Inc. Boston, MA A New Approach to Interviewing for Managers at Bryant University An interviewer
More informationa. The Application of Power and Influence in Organizational Leadership, By Dr. Gene Klann, CGSC, 2010
DCL Reading List (AY12) 1) Power and Influence a. The Application of Power and Influence in Organizational Leadership, By Dr. Gene Klann, CGSC, 2010 This seminal work examines the relationship between
More informationTool: Talent Discussion Talking Points for Managers
Tool: Talent Discussion Talking Points for Managers Dear Leader, Now that you have determined and validated the Talent Classification for your direct reports in the leadership pool as Top, Emerging, Valued,
More informationInterpreting the Voices 360 Report. Name:..
Interpreting the Voices 360 Report Name:.. Date: 1 360º Feedback report Self-debriefing and development plan guide Your raters have generously taken the time to reflect on their observations of you and
More informationApplied Payroll Management Monitoring and Appraising Performance. Tula Equipment Scenario
Applied Payroll Management Monitoring and Appraising Performance Tula Equipment Scenario Six months ago Nora was hired as Payroll Manager by Tula Equipment, a manufacturing company that has 7 employees
More informationProject Manager: Superman or Entrepreneur?
Project Manager: Superman or Entrepreneur? Nina Alimpić, PMP nina@saga.rs Dragana Milojević, PMP dragana.milojevic@pmi-yu.org Belgrade, November 18, 2009 What is Project Management? What is not Project
More informationValues-Based Leadership: Leading from the Inside Out
Values-Based Leadership: Leading from the Inside Out By Richard Barrett Becoming a successful leader someone who is able to build a long-lasting, highperforming team, organisation or community is not about
More informationEffective Leadership: From Strategy to Execution. David Barrett
Effective Leadership: From Strategy to Execution David Barrett "Vision without action is a daydream. Action with without vision is a nightmare. Japanese proverb Strategy execution is the responsibility
More informationWHAT IT TAKES FOR SUCCESS IN THE SES. Leadership
WHAT IT TAKES FOR SUCCESS IN THE SES DePuy HR Associates, Inc. Executive Solutions for the Federal Government Leadership Looking at Observed Leadership Behaviors The GOOD 1 Senior Leadership Peers Respect
More informationTHE NEW FORMULA FOR CONNECTING WITH B2B BUYERS
THE NEW FORMULA FOR CONNECTING WITH B2B BUYERS How to use social selling to successfully convert prospects into customers INTRODUCTION B2B Buyers Today: Well Connected, More Demanding, Better Informed
More information(Kotter & Cohen, 2002, P. 183)
C r e a t i n g C h a n g e S o p h i s t i c a t e d P e o p l e (Kotter & Cohen, 2002, P. 183) Twinkler 2011 C o n t e n t s There are three sections to this booklet: 1. The change framework, which provides
More informationTools for Performance Maximization and Understanding Change
Fellowship for Afghanistan Tools for Performance Maximization and Understanding Change October, 2012 UNITAR Hiroshima Shona Welsh, MCEd, CHRP Manager, Corporate Training and Continuing Education College
More informationThe Attentional and Interpersonal Style (TAIS) Inventory: Measuring the Building Blocks of Performance
The Attentional and Interpersonal Style (TAIS) Inventory: Measuring the Building Blocks of Performance Once an individual has developed the knowledge base and technical skills required to be successful
More informationRebuilding Morale in the Optometric Practice
Cronicon OPEN ACCESS EC OPHTHALMOLOGY Perspective Rebuilding Morale in the Optometric Practice Obakeng Malope* Chairman of Visionstryt, South Africa *Corresponding Author: Obakeng Malope, Chairman of Visionstryt,
More informationGiving and Receiving Feedback
Penn State Performance Management: Giving and Receiving Feedback Adobe Connect Seminar: Individual Contributors Presenter: Stephanie Flanagan slm114@psu.edu; 814-863-4614 Fall 2017 2017 The Pennsylvania
More informationEMCC Ireland. Accelerating & Sustaining Leadership Power: Developing a Culture of Coaching
EMCC Ireland Accelerating & Sustaining Leadership Power: Developing a Culture of Coaching Agenda Opening Paula King Welcome and Introduction Ryan Shanks Accelerating & Sustaining Leadership Power: Developing
More information