TRAINING PROSPECTUS

Transcription

1 TRAINING PROSPECTUS The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust

2 CONTENTS 3 Introduction Information Governance Cyber Awareness PRINCE2 Awareness TYPO3 Microsoft Office Specialist Certification Clinical Systems Training Clinical Systems Optimisation

3 RISING TO OUR CUSTOMERS CHALLENGES

4 Introduction Dear Customer I m delighted to introduce; The Health Informatics Service (THIS) Training Prospectus. We have over 10 years experience in the field of Information, Management and Technology (IM&T). Our goal has always been to provide the highest quality service at a competitive price with the best possible customer experience. This prospectus contains a range of training courses, not only to improve the skills of the workforce, but to serve as an opportunity to share best practice and experience. Participating in learning, we believe will help drive efficiency and productivity across your organisation. We offer a flexible approach to training, using one of our IM&T training suites, or at a location of your choice. To learn more about the range of products and services we provide please do not hesitate to contact us. LET S MAKE THIS WORK FOR YOU! Mandy Griffin Director THIS Training Prospectus

5 DATA PROTECTION, GDPR WHAT DO THEY MEAN TO YOU? Assets Ensure the proper management, governance, protection, and access to, valuable information. Risk Minimise the risks caused by unmanaged silos of data. Adhere To mandatory regulations and legislation. Control Content is on the edge of your organisation, Is it under control? Security Ensure that an organisation s sensitive information is protected. For more information visit: 4 THIS Training Prospectus 2017

6 Information Governance Training Course Outline 1 hour session Providing an awareness of: The Common Law Duty of Confidence, The Data Protection Act, Caldicott Principles and GDPR Responsibilities regarding confidentiality in your role Responsibilities regarding using Organisational IT systems securely and appropriately Freedom of Information Act, the Council Publication Scheme and how requests from the Public are made Records management and records management issues 3 hour session Providing a more in depth understanding of: Update of the definitions, principles and conditions within the Data Protection Act To give an understanding of the legal framework and ethical issues associated with Data Protection Information Sharing In-depth view of the Caldicott Guardian and Senior Information Risk Owner Roles Common Law Duty of Confidence Responsibilities regarding confidentiality in your role Responsibilities regarding using Organisational IT systems securely and appropriately Awareness of the Freedom of Information Act, the Council Publication Scheme and how requests from the Public are made Records management and records management issues Appropriate work based scenarios (Information Sharing and Caldicott) table top exercises Reasons For Attending Improve compliance, reduce risk Evaluate confidentiality and data protection practices Improved data sharing and decision-making Information governance policy and processes Demonstrates good practice Learning Outcomes 1hr Session 3hr Session To have a raised awareness of information governance, including data protection, FOI, information sharing and Caldicott Have an understanding of records management and records management issues To ensure the embedding of safe and secure working within the organisation To encourage a robust information governance framework within your organisation To promote engagement and cross function understanding of the Caldicott role and responsibilities THIS Training Prospectus

7 BE CYBER AWARE IMPROVE YOUR CYBER SECURITY 98% Tested web apps are vulnerable to attack 75% Directors are not involved in the review of cyber security risks 48% Online banking fraud increases year-on-year 90% Organisations reported suffering a security breach 93% DPA breaches are caused by human error For more information visit: cyber.this.nhs.uk 6 THIS Training Prospectus 2017

8 Cyber Awareness Protecting your Business/Organisation from Cyber-attack has never been so important. The threats to your cyber presence are increasing each and every month. Cyber criminals operate 24/7 on a global scale. Training Course Outline Half Day The Health Informatics Cyber Security awareness sessions are suitable for any audience who needs to have an understanding of, or are responsible for preventing cyber-attacks. The sessions provide an insight into potential threats (attack vectors), risk-based, best practice cyber security standards (IASME, IASME Gold) and implementation/ compliancy steps that can be taken to ensure levels of protection are created within your organisation (Cyber Essentials, Cyber Essentials Plus). The IASME Governance standard, based on international best practice, is risk-based and includes aspects such as physical security, staff awareness and data backup. IASME offers the option to be assessed against GDPR requirements as part of the IASME Governance assessment. The IASME Governance Self-Assessment also includes the Cyber Essentials assessment within it. Cyber Essentials aims to help organisations implement basic levels of protection against cyber-attack, demonstrating to their customers that they take cyber security seriously. The five basic controls within Cyber Essentials were chosen because, when properly implemented, they will help to protect against unskilled internetbased attackers using commodity capabilities which are freely available on the internet. The five controls are: Boundary firewalls and internet gateways Secure configuration Access control Malware protection Patch management The Health Informatics Cyber Security service additionally offers bespoke Cyber training (usually up to 2hrs duration), which can either be technically focused, or related to governance and compliance considerations/pathways. Reasons For Attending Understanding of Cyber Security Cyber Security best practice Protection against Cyber attacks Learning Outcomes Gain an understanding about Cyber Essentials/IASME Receive an overview of the two accreditations Have an appreciation for the Cyber Essentials requirements (e.g. CEO buy in, technical controls) Have an appreciation for the IASME requirements (e.g. CEO buy in, policies) Feel confident on how they should be completed Understand the benefits and what your organisation will gain THIS Training Prospectus

9 WHAT IS PRINCE2? Understand Project terminology, process and method. Involvement 85% of all employees are now routinely involved within Project environments. Participate Learn about Project roles & responsibilities Quality Start your Prince2 certified journey. Career Advance your career prospects. For more information visit: 8 THIS Training Prospectus 2017

10 PRINCE2 Awareness PRINCE2 Awareness Are you a Project Board member, or part of a Project Team? Our awareness sessions are suitable for anyone involved, or likely to be involved within PRINCE2 managed project environments. Additionally, this training provides a solid introduction for new Project Managers planning to undertake the Prince 2 Foundation and Practitioner certified courses. The following training is delivered via a PowerPoint presentation and interactive discussion in a relaxed and informal atmosphere. Training Course Outline 2 hour session The Importance of a Project Management methodology The structure of PRINCE2 An overview of the PRINCE2 Principles In-depth discussion of The PRINCE2 Themes including: The Business Case The Organisational Structure Quality Management Planning Risk Management Issue/Change Management Progress Monitoring and Control The Project Management stages; an overview of the PRINCE2 Processes 3 hour Session As 2 hour sesion but also including scenario based exercises and discussions at key stages throughout the session to further embed the learning. Learning Pathway Project Awareness, confidence and skill building PRINCE2 Foundation PRINCE2 Practitioner Managing Successful Programmes (MSP) Learning Outcomes To have a raised awareness of the PRINCE2 Project Management methodology To gain an appreciation of the importance of the Business Case in the project lifecycle To understand the risk, change and issue management processes To gain awareness of the tools for assessing and managing progress throughout a project To encourage the embedding of quality management within the project environment To appreciate the relationship between, responsibility, accountability and tolerances THIS Training Prospectus

11 DEVELOP YOUR UNDERSTANDING OF WEBSITE CONTENT MANAGEMENT SYSTEMS (CMS) Simplify Use templates that easily simplify your daily workflow Manage Your website into pages and folders Control Limit permissions of users Edit Change content in the back-end and then see the results in the front-end Extend Websites with extensions that are supported by communities that consist of many professionals For more information visit: 10 THIS Training Prospectus 2017

12 TYPO3 Training Course Outline Introductory Session Hands on sessions, designed primarily for delegates who have never touched upon TYPO3 before, covering basic management of a website or intranet. Course matter includes: maintenance and uploading of files and images within the online area, the creation, amendment and deletion of web pages and how to create and amend simple content. These sessions are designed for new users and those wanting to refresh previous knowledge. Support Session These bespoke sessions provide an opportunity to work through your own site in a small group with a Developer, for a duration of your choosing. Reasons For Attending IT Awareness, confidence and skill building Gain control over information content Opportunity to network and share best practice with other digital editors Learning Outcomes Introductory Session Support Session Understand what TYPO3 is and designed to do Upload and manage files and images in the fileadmin area of TYPO3 Create and amend various different types of pages and content including linking up to documents and images Understand what an extension plugin is and how these are added into TYPO3 Understand how to manage content in a more user friendly way (multi-content, page templates, frames, file links, menus) Control features such as news, RSS feeds, image cyclers and video displays THIS Training Prospectus

13 BECOME A MICROSOFT OFFICE CERTIFIED SPECIALIST 86% Hiring managers prefer job applicants having an IT certificate. Microsoft certification is a preference. Skills A comprehensive and cost effective way to develop staff. Efficiency Improve staff productivity and efficiency. 100% Acquire a globally accredited certification accepted worldwide. Career Could potentially increase your career opportunities when combined with other skill sets. For more information visit: mos.this.nhs.uk 12 THIS Training Prospectus 2017

14 The Microsoft Office Specialist (MOS) Certification Microsoft Office Specialist (MOS) is a globally recognised IT qualification. MOS is the only recognised performance-based certification that validates the skills needed to get the most out of Microsoft Office. There are three grades on offer: Master Expert Specialist. To become certified you must pass an online 50 minute Core level exam in Word, Excel, Outlook, PowerPoint or Access. You can also take an online 50 minute Expert level exam in Word or Excel. Microsoft Office Master status is granted to those individuals who have passed Expert exams in Word and Excel, plus the core exam in PowerPoint and the core exam in either Access or Outlook. The Health Informatics Service is able to offer learning packages to help you achieve certification in your chosen specialism(s). We are the only NHS organisation to offer Microsoft Office 2010 and 2013 MOS certification exams within Yorkshire and the Humber region. Following enrolment, you get access to: A comprehensive Microsoft e-training Guide for the application you are studying e-practice questions which you can access at work or at home e-practice exams which you can access at work or at home A 50 minute invigilated Microsoft e-certification exam All courses are self-study. For those who are experienced in using Microsoft Office products, you might want to take the certification exam after completing just the e-practice questions and the e-practice exam. MOS Certification Microsoft Office Master Expert: Word and Excel Specialist: PowerPoint Specialist: Access or Outlook Microsoft Office Expert Word Excel Microsoft Office Specialist Word Excel Learning Outcomes Become a competent user of Microsoft Office products Learn the features of functions and formulas in Excel Be able to create macros and forms Be able to create great presentations Create your own designed databases Use the full features of Outlook (Task, Calendar, Notes) IT ACADEMY PROGRAM THIS Training Prospectus

15 DO YOU HAVE A CLINICAL SYSTEMS TRAINING NEED - WE HAVE A WEALTH OF EXPERTISE. Patient Understanding clinical systems is paramount to patient safety. Care Make the best use of the available functionality within your clinical system to assist with patient care. Targets Recording clinical data electronically has made reporting on government targets much easier. Sharing Understand how information is shared in the Health care community. Outcomes Ensure all procedures and related costs are accurately recorded. For more information visit: 14 THIS Training Prospectus 2017

16 Clinical Systems Training The Education, Training & Development (ETD) service is comprises of system specialists in both Primary and Secondary Care. The service works closely with a variety of Healthcare professionals accross multiple health sectors to deliver modern and fit for purpose training. Training can be delivered via workplace training, tutor led classroom based training, 1:1 tutorials and e-learning packages. The service includes the production of training guides and documentation, as well as Training Needs Analysis to support all training delivered. Courses SystmOne GP, Community, Palliative Care, Prisons & Acute Summary Care Record Electronic Prescription Service (EPS) Cerner Millenium Nervecentre (Electronic Observation) ICE Pathology & Radiology Requesting Training sessions can also be designed specifically for your organisation. Courses can be tailored for delegates who are new to a system, as well as to those who wish to gain a more thorough understanding of the functionality within their specific role. The ETD service works with Business Change and Information/Data Quality Departments to ensure that a comprehensive training service is provided. This ensures all staff have the appropriate knowledge and skills to use technology to retrieve, capture and analyse data from clinical systems securely and effectively. Reasons For Attending Gain confidence and learn new skills Opportunity to network and share best practice Bespoke scheme of work Training to suit the needs of the business Become more effective and efficient Learning Outcomes All Staff will be more competent in recording admin or clinical data Learners will be competent in collecting activity data to support performance management and core performance indicators The courses will provide consistency in the way in which data is entered The learner will have an appreciation for reducing clinical errors and improving clinical outcomes The course will enable learners to feel more confident in using all functionalities required for their role Specific learning outcomes are available for each course THIS Training Prospectus

17 ARE YOU GETTING THE MOST OUT OF YOUR CLINICAL SYSTEM? GP SystmOne Training Systems Patient Administration Systems Records Summary Care Record Medicine Electronic Prescribing Letters GP and Patient letters For more information visit: 16 THIS Training Prospectus 2017

18 Clinical Systems Optimisation The Education, Training and Development (ETD) service has a successful track record of leading both General Practice and Community Health Services through optimisation programmes, promoting both improved use of core clinical system functionality and optimised working pathways. Optimisation as a service, offers an online Training Needs Analysis process, which identifies gaps and areas in need of improvement. A further assessment is made by one of ETD s expert facilitators, in conjunction with organisational senior staff and clinicians. This forms the basis of the Business Change aspect of the project and details the work plan for the organisation over the time scale of the intervention. A Scheme of Work is then produced, supported by a programme of learning opportunities, which are both tailored to the needs and requirements of individuals and the organisation. All training programmes are built around customers needs and can be tailored to include workplace training. Clinical Systems Optimisation Pathway Online Training Needs Analysis Facilitated including a Business Change Assessment Production of a Scheme of work Optimisation Plan sign off Training Assessment Evaluation Learning Outcomes Establish best practice, solutions and workflows to be defined and cascaded to the organisation where it is found that inconsistencies occur Assess organisational procedures and give recommendations on appropriate functionality to improve efficiency, accuracy and safety Provide a flexible approach to training and support by taking a blended learning approach on-site, off-site or via e-learning. Support individuals and organisations at all levels of skill and knowledge Promote the use of the more advanced system features, so that organisations are additionally supported in achieving their patient safety and quality of care goals THIS Training Prospectus

19 SUPPORTING TRAINING NEEDS IN YOUR ORGANISATION 18 THIS Training Prospectus 2017

20 TECHNOLOGY & SYSTEMS THAT HELP TO IMPROVE CUSTOMER EXPERIENCE THIS Training Prospectus

21 SHAPING THE FUTURE OF HEALTH INFORMATICS 20 THIS Training Prospectus 2017

22 DIVERSE & DYNAMIC TRAINING SOLUTIONS FS IS ITSM

23 My reason for enrolling on MOS was to keep up to date with the latest developments in Office, in particular Excel. It is a chance to learn away from the normal office environment. Help is on hand from the learning facilitator when I get stuck. Senior Information Analyst / Deputy Team Manager Provider Services Clinical Systems Training helping me prepare and edit clinical letters and clinical reports quicker and efficiently, especially when my secretary is away. It is also helping me to complete clinical forms electronically. Consultant Psychiatrist WHAT CUSTOMERS HAVE TO SAY ABOUT OUR TRAINING It s a great overview of Prince2; the level of detail was just right to gain a basic understanding on how it works and can be used when undertaking projects Contract Manager, Procurement and Supplies, CHFT It has given my team the ability to control the content and how this looks to others, as we prepare and edit all the web content ourselves. This also means that web pages can be added to and updated accordingly, quicker and more efficiently as it is all controlled within the team. Clinical Commissioning Group Safeguarding Administrator The Typo3 training sessions have given me the confidence to begin to update the Surgical Division part of the Trust Intranet. Information in the Division is constantly being updated so it s paramount that we are armed with the access and skill to ensure that the content available to staff and public is relevant and accurate. Vascular MDT & Mandatory Training Co-ordinator

24 Oak House Woodvale Office Park Woodvale Road Brighouse HD6 4AB Telephone: the-health-informatics-service thisnhs +thisnhsuk THIS CHFT The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust