Research Brief: Action Step Assessment Outcome Utilization within the Resource Allocation Process
|
|
- Donald Banks
- 6 years ago
- Views:
Transcription
1 OFFICE OF PLANNING, RESEARCH, AND ACCREDITATION Research Brief: Action Step Assessment Outcome Utilization within the Resource Allocation Process Jennifer Tucker Klein Date Created: 6/16/2016 Last Updated: 6/16/2016
2 Executive Summary: Saddleback College s strategic plan Goal IV asserts that, Saddleback College will strengthen long-term financial health and institutional effectiveness through integrated planning and resource allocation. Objective 4.1 under Goal IV aims to, Systematically assess the effectiveness of planning and resource allocation district-wide. Under this objective, the college has put forward several action steps to make progress to reach this vision. One of the key actions steps is 4.1.1, which is to, Refine the college process to ensure verified and consistent data and verifiable assessment outcomes are used to substantiate resource allocation. This report outlines the ways in which the college understands use of data in the current resource allocation process. Progress to Date: In the summer term of 2016 the Office of Planning, Research and Accreditation deployed an electronically-based survey to 119 key individuals involved with the resource-planning process. The survey (Appendix A) consisted of six questions using a combination of forced-choice, multiple answer, and open-ended items. The list of key individuals obtaining the survey included college administrators and directors whose s were associated with a submitted resource allocation request for the year. All responses were recorded anonymously to ensure privacy of individual records. Of the 119 potential participants, a total of 63 responses were collected (53%) over a three-week period. Results: The majority of respondents reported using evidence of assessment in their allocation process. Q1. Did your resource allocation request(s) include evidence of assessment (i.e. PR/AURs, SLO/AUOs, inform data)? Yes 50 (79%) No 4 (6%) I Don t Know 9 (14%) Total 63 (100%) Saddleback College - Office of Planning, Research, and Accreditation 1
3 Many respondents openly noted that data helped derive conclusions about demand and/or areas of need in the resource allocation process. Positive examples of data utilization include confirmation that data informed growth in certain areas. Some improvement could be made for individuals who cited data sets or data points without a reflection on what the implications of the data were, in terms of informing the decision-making process about resources. Q2 Please use the area below to describe the ways your assessment data informed your resource allocation process. Increased crowding in the clinical areas resulted in the need to replace some clinical time with simulation on campus so we requested more equipment for simulation Assessed resource needs were determined by analyzing resource deficiencies and how addressing those needs can increase department performance. Safety, productivity, student success and/or business continuity support Through the AUR process. It explains/justifies the need. But also see the comment below (more explanation options are needed) Created a task list to electronically measure the efficiency of completing projects. It will also be used to assess the variety of data requests. Finally, it will help determine appropriate workload ratios. Assisted in the development of items that needed to be requested in the resource allocation process. All information taken from PR was used to justify need during the allocation process and how it would affect student success and institutional effectiveness. Help is gauging the request and the needs I didn't use assessment data. I only used PR page reference and narrative reference. The request was for equipment. Helped determine needs of the department Used market demand as evidence of need. Used as references to show need. We look at the data to see if equipment is being used by students. Used LMI data and presented findings to counseling staff to support new software request I really don't know how it informed the process because I wasn't privy to the discussion and decision. It might not have been used at all. We referenced PR because it was required. It was intended to show that the need was on going. We have identified a need for an increased number computers in a lab, so that we can enroll/serve more students. The data analysis revealed areas that were growing and areas that were in decline, so we made adjustments to our requests. I don't remember Helped to select the items needed. Program review Document provided by staff The specific programs requesting resources used outcome data, enrollment data, as well as input from their Advisory Boards as part of their request for resources. The type of data needed was not available from research office (i.e. was not related to any datasets we currently manage). It confirmed growth we knew we had experienced. Student and employee survey, outside research agency, recommendations from the CCCCO, PR/AUR, etc. The assessment data was included in the Program Reviews submitted by the two departments making the request. Saddleback College - Office of Planning, Research, and Accreditation 2
4 Q3. IF YES from Q1, Please check off all of the types of evidence included in your resource allocation request(s): Total Yes from Q1 50 PR/AUR Page Reference 29 (58%) PR/AUR Narrative Reference 27 (54%) PR/AUR Data Set (inform) 10 (20%) How SLO/AUO improves with more resources 11 (22%) Other-Specify 4 (8%) Individuals who noted Other types of evidence used for resource allocation cited using other sources of data that were not available through the research office. Examples of external data include building condition assessment reports, safety data, and business continuity reports. Of the individuals reporting use of data in the resource allocation process, some (26%) were unsure of how assessment data could inform resource allocation requests. Another 22% of individuals either skipped this item or did not think that assessment data could help inform resource allocations. Q4. IF YES, from Q1, Do you think that assessment data could help inform your resource allocation request(s)? Total Yes from Q1 50 Yes 27 (54%) No 6 (12%) I Don t Know 13 (26%) Skipped Item 5 (10%) Q4 addressed the extent to which respondents would like more training in integrating assessment data with resource allocations. For this item, more than half of the individuals surveyed indicated wanting training. Such findings speak to the importance of continuing an institutional effectiveness plan for the college. Q5. IF YES, from Q1, Would you like more training on integrating assessment data with your resource allocation request(s)? Total Yes from Q1 50 Yes 26 (52%) No 10 (20%) I Don t Know 9 (26%) Skipped Item 5 (10%) Saddleback College - Office of Planning, Research, and Accreditation 3
5 Q6. Comments about Assessment Data in Resource Allocation Processes: A way to more directly identify needs and then to report if needs were met through the resources that were allocated by somehow re-measuring it All items approved through the resource allocation process should he purchased independent of workday challenges. Processes should be put in place to ensure all approved items are actually purchased/acquired. Given that student success and instruction is our priority, we should consider looking at a way to prioritize facilities requests specifically from M&O separately form instructional facilities requests as a way to make sure that our M&O systems, equipment and infrastructure needs are not taking a back seat to instruction when prioritizing available funding? I do not know what we are talking about I don't think I have any resource requests because I may not have heard about the "open window" to submit requests. I think we need more training into TracDat. It becomes cumbersome to me to handle all of the different areas and retrieve the entered information it is a very formal and cumbersome process to attach the data to the request. The program is so bad - it does not save your work, unless everything is completed on the page. You might spend 20 min typing everything up, but if even one little thing is missing, you have lost it all. Very, very frustrating. Also, it does not allow to elaborate at all, only quote a page in PR. For a non-specialist, an explanation/memo window is needed. It would have been nice to have completed outcomes from prior years to inform planning and resource allocations. more training would be good Much more information is needed for faculty to answer these survey questions. This is a poorly made survey. My department at our level, don't hear nothing if that!! No. Just the process. Still no answer regarding our request. Not involve except related to my own department NO--thank you for doing this survey. It should prove very helpful as we move forward. Our resource allocation process is good... but could be strengthened by making strong links to evidence. Most AURs and PRs are more narrative in nature than derived directly from data. Part of the issue may be that many of us are still trying to figure out what key questions we need answered in order to substantiate our request. The next big "evidence gap" is on the backend... affirming that the resource decision/investment achieved the desired impact we thought it would achieve. We rarely double back and access the effectiveness of our resource decisions. Thank you for your help. The entire resource allocation process needs to be revised to align more with instruction related requests, faculty support, and student support programs. The prior AUR data was not collected, thus it was difficult to ascertain what could be improved. However, in the AUR, assessments were created so that data will be able to be used and inform the next iteration. This will enable a reflective process whereby resource allocations are informed by departmental data. The Resource Allocation process should be simplified/accessible and more transparent. There is still much confusion about the relationship between Program Reviews and Resource Allocation Process. Too complicated and time consuming Unclear how assessment data is relevant to some requests, but with training this might become more apparent. We don't hear anything about that! Saddleback College - Office of Planning, Research, and Accreditation 4
6 APPENDIX A Resource Allocation Survey In order to support progress on our strategic plan, we are conducting a very short survey about the resource allocation process. This survey is confidential and will only take 5 minutes to complete. Please complete the survey as it relates to your submitted resource requests for the allocation year. If you have any questions about this survey, you may contact the Director of Planning, Research and Accreditation, Jennifer Klein, at jklein26@saddleback.edu or Please complete this survey no later than June 15, Thank you for contributing to our strategic planning process! Q1 Did your resource allocation request(s) include evidence of assessment (i.e. PR/AURs, SLO/AUOs, inform data)? Yes (1) No (2) I don't know (3) Q2 Answer If Did your resource allocation requests include evidence of assessment (i.e. PR/AURs, SLO/AUOs, inform data)? Yes Is Selected Q3 You indicated that you used assessment data in your resource allocation request(s). Please use the area below to describe the ways your assessment data informed your resource allocation process. Answer If PR/AUR page reference Is Selected Q4 Please check off all of the types of evidence included in your resource allocation request(s): PR/AUR page reference (1) PR/AUR narrative reference (2) PR/AUR data set (inform) (3) Specific reference to how your SLO/AUOs would improve if more resources were provided (4) Other (5) Q6 Do you think that assessment data could help inform your resource allocation request(s)? Yes (1) No (2) I don't know (3) Saddleback College - Office of Planning, Research, and Accreditation 5
7 Q7 Would you like more training on integrating assessment data with your resource allocation request(s)? Yes (1) No (2) I don't know (3) Q8 Any other comments related to the resource allocation process as it relates to including assessment data? Q9 Thank you for taking the time to complete this survey! Saddleback College - Office of Planning, Research, and Accreditation 6
Strategic Planning Process Evaluation
Strategic Planning Process Evaluation Final Results Prepared by Office of Planning, Research, & Accreditation Caroline Q. Durdella, Ph.D. Director Strategic Planning Process Evaluation Final Results Abstract
More informationBarry Leggetter CEO, AMEC. Opening / Introductions
Barry Leggetter CEO, AMEC Opening / Introductions Communications Measurement in a Non-Profit Organisation: The Barriers A Research Exercise by the AMEC Non-Profit Group June 2016 Eileen Sheil Executive
More informationCherryRoad Technologies Inc. Property of
Aligning Strategic Project Goals with Organizational Goals During Technology Implementations: Hospitals & Health Systems www.cherryroad.com Recently, a senior executive of a Midwestern Hospital & Health
More informationMarketing and Branding in Higher Education
Education Research & Consulting Marketing and Branding in Higher Education Eduvisors is a research and consulting firm dedicated to providing cost-effective advisory services to institutions and students
More informationWelcome to the LIMUN Crisis
CRISIS GUIDE The following Rules of Procedure was originally written by Sam Willis, adapted by Tomas Kesek and modified for LIMUN by Daniel Gindis and Aaron McPherson. Welcome to the LIMUN Crisis How Crisis
More informationInformation Technology Services Project Management Office Operations Guide
Information Technology Services Project Management Office Operations Guide Revised 3/31/2015 Table of Contents ABOUT US... 4 WORKFLOW... 5 PROJECT LIFECYCLE... 6 PROJECT INITIATION... 6 PROJECT PLANNING...
More informationAnnual Administrative Leadership and Unit Review (2013/14)
1 Annual Administrative Leadership and Unit Review (2013/14) is the ongoing, systematic assessment of our programs and services. Many levels of assessment provide information upon which decisions can be
More informationResults. Actions. Beliefs. Experiences
The Results Pyramid: Experiences + Beliefs + Actions + Results = Culture Results Actions Beliefs Experiences Leaders create experiences every day. Experiences foster beliefs. Beliefs, in turn, drive the
More informationOn the Path to ISO Accreditation
On the Path to ISO 17025 Accreditation What We Wish We d Known Before We Started And Some Definitions: Language of ISO 17025 Version: 2013-08-29 1 Susan Humphries, QA Officer Bureau of Food Laboratories,
More informationSOUTH DAKOTA BOARD OF REGENTS. Academic and Student Affairs ******************************************************************************
SOUTH DAKOTA BOARD OF REGENTS Academic and Student Affairs AGENDA ITEM: 6 I DATE: October 3-5, 2017 ****************************************************************************** SUBJECT Academic Leadership
More informationMedical Device Product Development for Startups
Medical Device Product Development for Startups - The Bitter Pill AZBIO WEEK / CEI 8/19/2016 ERIC MILLER PADT, INC. Agenda Introduction Medical Device Development Fundamentals The Design Process Manufacturing
More informationBetween April 1, 2016 and May 31, 2016 Equestrian Canada welcomed coaches and instructors to participate in a National Coaching Survey.
July 14, 2016 1 2 Between April 1, 2016 and May 31, 2016 Equestrian Canada welcomed coaches and instructors to participate in a National Coaching Survey. The National Coaching Survey garnered 788 respondents
More informationAn Introductory Guide. For Clinicians & Service Managers CAPACITY FOR PSYCHOLOGICAL THERAPIES SERVICES. By The Mental Health Collaborative
An Introductory Guide For Clinicians & Service Managers CAPACITY FOR PSYCHOLOGICAL THERAPIES SERVICES By The Mental Health Collaborative 01/02 Introduction This guide provides a basic introduction to capacity
More informationImpactful 1:1 Meetings
Impactful 1:1 Meetings An essential responsibility of a CEO or business unit leader is to design and implement the company s communication strategy. How do messages cascade throughout the organization?
More informationAnalyzing Employee Performance Problems. PDH Course P129
Analyzing Employee Performance Problems PDH Course P129 Table of Contents COURSE OVERVIEW... 3 MANAGEMENT S ROLE IN EMPLOYEE PERFORMANCE... 4 WHAT DOES MANAGEMENT CONTROL?... 6 THEORY X AND THEORY Y IN
More informationMy Compass Frequently Asked Questions
My Compass Frequently Asked Questions The following is a list of Frequently Asked Questions (FAQs) and concerns that may arise when using My Compass, along with suggested solutions. We will add to this
More informationLinda Carrington, Wessex Commercial Solutions
Linda Carrington, Wessex Commercial Solutions Linda Carrington has worked with ISO 9001 accredited systems throughout her career, in businesses as diverse as oil and gas, construction, defence and shipping.
More informationAdministrative: Clear and Systematic Assessment. July 2017 Office of Assessment and Accreditation University of Miami
Administrative: Clear and Systematic Assessment July 2017 Office of Assessment and Accreditation University of Miami Your current A&A Team @ the U Dr. Patricia Murphy, Executive Director and SACSCOC Liaison
More informationACADEMIC CAREERS: SALARY NEGOTIATIONS
ACADEMIC CAREERS: SALARY NEGOTIATIONS You may hear back quite soon if you were the final interview candidate, but as in all things related to the academic job search process, soon is a relative term. Some
More informationHOW YOUR CAREER BACKGROUND CAN HELP YOU BECOME A BUSINESS ANALYST
By Laura Brandenburg Lesson Objective: After completing this lesson, you ll be able to identify strengths from your career background that will directly support your transition into business analysis.
More informationProblem Solving. Why have a problem solving procedure? Volunteering England Information Sheet Volunteering England Summary
Problem Solving Summary While the involvement of volunteers is by and large a positive experience for everyone involved, it is important to bear in mind that sometimes things can go wrong within a volunteer
More informationBest Practices for Creating an Open Source Policy. Why Do You Need an Open Source Software Policy? The Process of Writing an Open Source Policy
Current Articles RSS Feed 866-399-6736 Best Practices for Creating an Open Source Policy Posted by Stormy Peters on Wed, Feb 25, 2009 Most companies using open source software know they need an open source
More informationCHAPTER 3. Architectural Insanity. Insanity: doing the same thing over and over again and expecting different results.
CHAPTER 3 Architectural Insanity Insanity: doing the same thing over and over again and expecting different results. Albert Einstein Architect, for some reason your thinking can sometimes get out of whack
More informationGuide to Ethical Use of Social Media for Texas Lawyers. Zach Wolfe.
I. Introduction www.fiveminutelaw.com First, the bad news. The Texas Disciplinary Rules of Professional Conduct that apply to use of social media are poorly written, ambiguous, byzantine, and potentially
More informationA Manager s Checklist for Employee Check-Ins
A Manager s Checklist for Employee Check-Ins Increasing the frequency and quality of employee performance conversations remains a priority for most companies today. The more employees and managers are
More informationScrum Master / Agile Project Manager An Approach for Personal Competency Development
Scrum Master / Agile Project Manager An Approach for Personal Competency Development Summer 2013 www.illustratedagile.com 2013 Len Lagestee HOW TO USE THIS APPROACH There are two ways to use this document.
More informationTHE ULTIMATE CAREER FAIR CHECKLIST FOR EMPLOYERS
THE ULTIMATE CAREER FAIR CHECKLIST FOR EMPLOYERS SIMPLE STEPS TO MAXIMIZE YOUR ROI Career fairs can be a highly effective part of campus recruiting and brand building. But when you add all the time and
More informationNON INSTRUCTIONAL PROGRAM REVIEW
Barstow Community College NON INSTRUCTIONAL PROGRAM REVIEW PROGRAM: Office of Institutional Effectiveness Academic Year: 2013 14 Date Submitted: 10/2/13 By: Lead: Members: Stephen Eaton Jayne Sanchez 1.
More informationFive Marketing Mistakes Every Manager Makes (and how to avoid making them)
Five Marketing Mistakes Every Manager Makes (and how to avoid making them) Kevin Epstein VP Marketing, Scalent Systems Author, Marketing Made Easy kevin@stupidmarketing.com Please, interrupt me! Copyright
More informationCreative Sustainability (Part II)
Featured Speakers: Katherine Dyer, MPA Health IT Specialist, National HIE Strategy, CMS Polly Mullins-Bentley State HIE Coordinator, Kentucky Health Information Exchange SUMMARY: In this informal and engaging
More informationThe Power of Metrics. By Rob Borchert, CPAM & Tim Borchert, CPAT Altarum Institute: Revenue Cycle Management Practice
The Power of Metrics July 2009 The Power of Metrics Altarum Institute: Revenue Cycle Management Practice July 2009 THE POWER OF METRICS We have all heard the statements: Don t know what it is until you
More informationThe Quality Maturity Model: Your roadmap to a culture of quality
The Quality Maturity Model: Your roadmap to a culture of quality F R A N K I E W I L S O N H E A D O F A S S E S S M E N T B O D L E I A N L I B R A R I E S, O X F O R D F R A N K I E. W I L S O N @ B
More informationStepping Forward Together: Creating Trust and Commitment in the Workplace
EXCERPTS FROM THE BOOK Stepping Forward Together: Creating Trust and Commitment in the Workplace by Mac McIntire How to Know You ve Made the Right Decision The following is an excerpt from chapter one
More informationQ&A from Transitioning from Waterfall to Agile Web Seminar
Q&A from Transitioning from Waterfall to Agile Web Seminar -How does this method allow you to provide the client with a budget that they can depend on at the start of the project? ASK: Because the Agile
More informationAt This Education Nonprofit, A Is for Analytics Social services agencies are turning to data to find the practices that get the best results.
At This Education Nonprofit, A Is for Analytics Social services agencies are turning to data to find the practices that get the best results. Big Idea: Data & Analytics Interview June 30, 2015 Reading
More informationPreparing an Effective Response
Preparing an Effective Response for Commission Consideration Christopher Lambert Director of External Affairs ACCSC Preparing an Effective Response As part of the accreditation process, there are a series
More informationHow to Hire a Consultant
There are three reasons to hire a consultant: 1. You don t have the time 2. You don t have the expertise 3. You need a neutral or external perspective How to Hire a Consultant OPG s long-term relationships
More informationSource Water Protection
Source Water Protection A Practices and Pe rspectiv es Prepared for: By Lisa Ragain and Jennifer Breedlove, Aqua Vitae December 30, 2010 2011, AWWA, ALL RIGHTS RESERVED. Executive Summary To better understand
More informationWhite Paper: Executive Search Firm How to Engage and Utilise Them Successfully. By Simon Fransca Khan of Leading Headhunters Hunter & Chase
White Paper: Executive Search Firm How to Engage and Utilise Them Successfully. By Simon Fransca Khan of Leading Headhunters Hunter & Chase Introduction Engaging an Executive Search firm or a Headhunter
More informationMentoring Toolkit Additional Resources
Mentoring Toolkit Additional Resources University of Edinburgh Mentoring Connections Programme Table of Contents Mentoring Connections at the University of Edinburgh... 4 General information on the mentoring
More informationApplying Lean Principles to Your Business Processes 6 Simple Steps to More Business Insight, Control and Efficiency
Applying Lean Principles to Your Business Processes 6 Simple Steps to More Business Insight, Control and Efficiency 2016 TrackVia, Inc. All rights reserved. CONTENTS Introduction Why most business processes
More informationStrategic Planning Consultant Proposal No. P13/9824 Date: July 17, 2013
Answers to Vendor Questions - Questions are in black, answers are in red. 1. In reference to Section 7 Agreement Page 15 are we to include a copy of this within our returned proposal or will this be executed
More informationNPTEL NPTEL ONLINE CERTIFICATION COURSE. Course On. Human Resource Development. by Prof. K. B. L. Srivastava
NPTEL NPTEL ONLINE CERTIFICATION COURSE Course On Human Resource Development by Prof. K. B. L. Srivastava Department of Humanities and Social Sciences IIT Kharagpur Lecture 01: Introduction to HRD Hai
More informationFAQ: How to build User Profiles
User Experience Direct (UX Direct) FAQ: How to build User Profiles Disclaimer The following is intended to outline our general product direction. It is intended for information purposes only, and may not
More informationInsurance Marketing Benchmarks Report
Insurance Marketing Benchmarks Report 2017 Introduction How can I attract and maintain policyholders? That s a question successful insurance agents ask themselves on a regular basis. Better coverage, competitive
More informationPricing Crochet Fairly for Maximum Profit
Pricing Crochet Fairly for Maximum Profit From individual pieces to speaking engagements, don t sell yourself short Sedruola N. Maruska Copyright 2013 Sedruola N. Maruska / Yarn Obsession Copyright 2013
More informationWelcome and Introductions
MODULE 1 Welcome and Introductions Program Introduction The National Institute of Corrections and our agency believe this to be the most important training for new direct supervision jail officers. It
More informationBarometer. Findings in the United States. A research report prepared for:
2011 Global Customer Service Barometer Findings in the United States A research report prepared for: Research Method This research was completed online among a random sample of consumers aged 18+. A total
More informationContact the GROW team Remember the GROW team are on hand to help with any problems.
Top Tips for Mentees This opportunity is mentee-led, it s your responsibility to drive the relationship, set meetings, prepare yourself, set the agenda and the tone, and follow up. Mentoring is a form
More informationCASE STUDY XAXIS. Alex Jones, Project Manager, Xaxis
CASE STUDY Gearset has enhanced our release process very quickly and helps us integrate with the Agile process. We ve been able to build a better relationship with our end users, which is a big win. Alex
More informationAPPROACHES FOR CUTTING COSTS: A THOUGHT-STARTER
APPROACHES FOR CUTTING COSTS: A THOUGHT-STARTER There are many techniques that a company can utilise to cut costs and improve performance. Whichever you use, the key to success lies in how well they are
More informationDO YOU WANT A MENTOR?
DO YOU WANT A MENTOR? TABLE OF CONTENTS I THINK I WANT A MENTOR--AM I READY?...2 HOW TO FIND A MENTOR THAT IS RIGHT FOR YOU...3 TIPS FOR A SUCCESSFUL RELATIONSHIP...4 THE GOALS ARE ACHIEVED--WHAT NEXT?...6
More informationThe Dirty Little Secret of Software Pricing
WHITEPAPER The Dirty Little Secret of Software Pricing Stan Schneider Mr. Customer, our price is $13,349 dollars per floating development seat. Larger teams need more support, so we charge 20% maintenance
More informationThe Road to Shared IT Services. John Gohsman, Vice Chancellor and CIO
The Road to Shared IT Services John Gohsman, Vice Chancellor and CIO John Gohsman Vice Chancellor of Information Technology and Chief Information Officer 2 IT @ WUSTL Vision (draft) 3 Current Trends core
More informationStrategic Cost Management: Vanderbilt s Transformation Journey
Performance Improvement Series AMGA Member Best Practices Strategic Cost Management: Vanderbilt s Transformation Journey David R. Posch, MS, Chief Executive Officer, Vanderbilt Medical Group Webinar, October
More informationFREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS Overview of the Ladders for Leaders Application and Enrollment Process Step 1: Complete the on-line Ladders for Leaders application. You may complete the form online here or
More informationSAMPLE DO NOT REPRODUCE. KLEIN GROUP INSTRUMENT for Effective Leadership and Participation in Teams KGI INDIVIDUAL PROFILE.
KGI INDIVIDUAL PROFILE Prepared for: Sample Case Taken from a General Group Perspective February 17, 2010 KLEIN GROUP INSTRUMENT for Effective Leadership and Participation in Teams Developed by ROBERT
More informationPPM Assessment. Analyze Your PPM Practices In-Depth for Systematic Improvement
Assessment Analyze Your Practices In-Depth for Systematic Improvement Your Journey Starts Here. Understand Your Strengths & Weaknesses Evaluate Performance and Required Next Steps by Area Build a Improvement
More informationBudget Request Form. Personal Information. Budget Request Information. Name of Requestor: Requestor Requestor Department:
Budget Request Form New or Expanded Positions (Personnel) Budget requests that justify the expansion of existing positions, or the addition of new positions. All technology & facility requests will be
More informationCALGARY TRANSIT. Customer Satisfaction Survey 2013 O CTOBER HarGroup M anagement Consultants
CALGARY TRANSIT Customer Satisfaction Survey 2013 O CTOBER 2013 HarGroup M anagement Consultants Table of Contents Executive Summary... i 1.0 INTRODUCTION... 1 1.1 Survey Specifications... 1 1.2 Respondent
More informationAmerica s Workforce: A revealing account of what employees really think about today s workplace
America s Workforce: A revealing account of what employees really think about today s workplace 2013 Leading the charge In recent years, tough economic times and an unsteady job market have made most people
More informationDraft Sample ISO 9001:2015 Into the Future (KIS) October Annex SL (New ISO format for standards)
INDEX Page Section Description 1 Index 2 0.0 Introduction and Summary 9 1.0 KIS Step 1 11 2.0 KIS Step 2 17 3.0 Annex SL (New ISO format for standards) 21 4.0 ISO Standards, structure and awareness 27
More informationStrategic Planning Game Plan
Strategic Planning Challenges Strategic Planning Game Plan Lack of candid, open evaluations of current performance, competencies or weaknesses Guarded silos and protected turf Influence or control of important
More informationMentoring Guidelines and Ideas
Mentoring Guidelines and Ideas What Is Mentoring? Mentoring is an equal partnership with two way learning. Both the mentor and mentee should be gaining insights from the mentoring process. Typically, the
More informationMAKING AN IMMPACT BUILDING THE BEST MANAGED CITY. Austin by the Numbers. Challenges facing the PWD 7/23/ th most populous City in the US
MAKING AN IMMPACT BUILDING THE BEST MANAGED CITY Presenters: Howard Lazarus, Public Works Department, Director Annie Van Zant, Capital Program Manager 1 Austin by the Numbers 11 th most populous City in
More informationDEVELOPING A PERSUASIVE BUSINESS CASE FOR CRM. Glenda Parker
DEVELOPING A PERSUASIVE BUSINESS CASE FOR CRM Glenda Parker CONTENTS INTRODUCTION 2 1. HAVE AN EXECUTIVE SUMMARY (BUT WRITE IT LAST) 3 2. CLEARLY OUTLINE THE PROJECT PURPOSE 3 3. IDENTIFY ALL KEY STAKEHOLDERS
More informationMentorship in Research: It s really really important
Mentorship in Research: It s really really important Allan Garland, MD, MA Professor of Medicine & Community Health Sciences Introduction Key ingredients for a successful research career: training -- methods,
More informationYour guide to cloud accounting. Framing the conversation
Your guide to cloud accounting Framing the conversation Contents 5 Welcome to cloud accounting 6 What is cloud/online accounting? 7 Benefits of cloud accounting 8 Helping clients understand cloud 10 Framing
More informationMeet Mauricio Velásquez, MBA
Maintaining The Momentum Of Your Diversity Efforts Presented by: Mauricio Velásquez, MBA President, CEO The Diversity Training Group For Workforce Diversity Network s The Case for Diversity: It s Everybody
More informationHow to suck up to your CFO. and other career advice
How to suck up to your CFO and other career advice They really do only care about the bloody Benjamins Top line growth Making (more) money Bottom line growth Making money efficiently Squeezing your budget
More informationThe EFQM 2013 Model Changes. Implications for Organizations
1-June-13 The EFQM 2013 Model Changes Implications for Organizations by Sunil Thawani EFQM reviews the EFQM Excellence model every three years to ensure it continues to reflect reality and relevance to
More informationPutting non-service employees on the phones
Putting non-service employees on the phones For the article Vista Print puts its employees on the phones to Learn the Customer in the July issue of Customer Service Newsletter (CSN), editor Bill Keenan
More informationTurning Feedback Into Change
White Paper FEEDBACK Turning Feedback Into Change The key to improving personal success Thought leader, Joe Folkman describes a model consisting of three elements to help accept feedback from others and
More informationFeeling the pressure?
UNISON Health & Safety Feeling the pressure? UNISON stress report 2017 Stress is one of the biggest causes of health problems in the workplace. It led to 11.7 million working days lost in 2015/16: an average
More informationWhat Is Coaching? Overview Guiding Church Leaders
What Is Coaching? Overview Guiding Church Leaders With all the costs involved in a new software subscription for your church, why would you even consider adding one more thing implementation coaching?
More informationMaking SWOT Analysis Relevant
Making SWOT Analysis Relevant Is your organization extracting the most from SWOT analysis or is this strategic analysis tool treated as a necessary, but useless technique. A SWOT analysis can be a valuable
More informationThe Red Book Code of Business Conduct
The Red Book Code of Business Conduct Our medicines can improve people s health profoundly. Whether they know us by name or not, our customers count on each of us at Lilly, in our own ways, to help them
More informationOUR FRATERNITY/SORORITY REPUTATION LIES IN UNTRAINED HANDS
OUR FRATERNITY/SORORITY REPUTATION LIES IN UNTRAINED HANDS A Report on Findings from Innova s P.R. Chair Survey BY ERIN CHATTEN & MATT MATTSON BROUGHT TO YOU BY www.i n n ova g re e k.com Copyright 2016
More informationFed Consultation Paper Association for Financial Professionals (AFP) Response
Fed Consultation Paper Association for Financial Professionals (AFP) Response Q1: Are you in general agreement with the payment system gaps and opportunities identified? What other gaps or opportunities
More informationPerformance Appraisal Process Review
Performance Appraisal Process Review Feedback Summary and Recommendations Submitted on Behalf of the Ad Hoc Performance Appraisal Committee June 24, 2013 Background In the fall of 2012 the Department of
More informationFrequently Asked Questions about Industry-led Sector Partnerships
Frequently Asked Questions about Industry-led Sector Partnerships 1. Sectors again? Really? Sector Partnerships are not a new idea. For years, workforce development practitioners have used sector partnerships
More informationEvaluation of the Supervisee
Evaluation of the Supervisee Before you begin Read Chapter 7 in Borders & Brown (2005) Consider how you might define the role of effective evaluation in clinical supervision. Review ethical guidelines
More informationLILAC FLASH LEARNING EVENT
LILAC FLASH LEARNING EVENT Friday, January 22 & Saturday, January 23 Dalton LILAC Competencies Communication: articulation of thoughts and experiences to influence, inspire and explain Conceptual Thinking:
More informationWelcome to the U! A Conversation Guide for New Employees
Welcome to the U! A Conversation Guide for New Employees Welcome to the University of Minnesota! We re glad that you re part of the University of Minnesota and want to make sure that during your first
More informationMost organizations spend
Why Onboarding That New Hire Will Increase Your Bottom Line Most organizations spend tens of thousands of dollars on sourcing and interviewing potential candidates for positions in their companies, only
More informationHealth Engagement Webinar FAQ
Health Engagement Webinar FAQ Thank you for your interest and participation in our health engagement webinar. The purpose of this document is to address all frequently asked questions surrounding attitudinal
More informationBenchmarking 101: Shaping your E&C Program for Maximum Value
Benchmarking 101: Shaping your E&C Program for Maximum Value Presented on November 15, 2016 Copyright 2016NAVEXGlobal,Inc. AllRightsReserved. Page 0 Presented by Mary Bennett Vice President, Advisory Services,
More informationImplementing an Employee Engagement Programme
Implementing an Employee Engagement Programme A People & Culture White Paper Introduction Over the last decade, employers focus has moved away from employees who are satisfied with their working conditions,
More informationEXECUTIVE SUMMARY INTRODUCTION KEY THEMES PREPARING FOR THE FUTURE KEY THEMES IN DETAIL... 4
Table of Contents EXECUTIVE SUMMARY... 2 1. INTRODUCTION... 3 2. KEY THEMES... 3 2.1 ALL CHANGE... 3 2.2 ONE SIZE DOES NOT FIT ALL!... 3 2.3 PREPARING FOR THE FUTURE... 4 3 KEY THEMES IN DETAIL... 4 3.1
More informationITC Committee Meeting February 17, 2017 Small Group Discussion
ITC Committee Meeting February 17, 2017 Small Group Discussion Discussion Questions What should be the role of ITC in this task (recommendations related to analysis of IT service inventory data)? What
More informationMANAGE PEOPLE PERFORMANCE CANDIDATE RESOURCE WITH SIMULATED ONLINE BUSINESS ASSESSMENT BSBMGT502B
MANAGE PEOPLE PERFORMANCE CANDIDATE RESOURCE WITH SIMULATED ONLINE BUSINESS ASSESSMENT BSBMGT502B Precision Group (Australia) Pty Ltd 9 Koppen Tce, Cairns, QLD, 4870 Email: info@precisiongroup.com.au Website:
More informationVictor Forberger, Esquire 2509 Van Hise Avenue Madison WI Admitted to Massachusetts and work:
Victor Forberger, Esquire 2509 Van Hise Avenue Madison WI 53705 Admitted to Massachusetts and work: 608-352-0138 Wisconsin bars e-mail: vforberger@fastmail.fm Janell Knutson Janell.Knutson@dwd.wisconsin.gov
More informationPrepared by the Office of Human Resources OHR-LTD-EE a
Prepared by the Office of Human Resources 9-14-17 1 OHR-LTD-EE-0917-01-a Table of Contents Introduction... 3 Three Changes to the 2017 Employee Engagement Survey... 4 Defining Employee Engagement... 5
More informationCASE STUDY: MORTGAGE LENDING SOFTWARE PROVIDER STREAMLINES FINANCE OPERATIONS AND SETS THE STAGE FOR INNOVATION
CASE STUDY: MORTGAGE LENDING SOFTWARE PROVIDER STREAMLINES FINANCE OPERATIONS AND SETS THE STAGE FOR INNOVATION INTRODUCTION As a leading provider of innovative on-demand software solutions and services
More informationKey information for the year abroad
Key information for the year abroad Overview This document provides essential information and guidance about the year abroad, including financial planning, accommodation, and work and study responsibilities.
More informationBusiness of IT Executive Workshop and Business of IT Dashboard. Welcome to Showcase on Services, an IBM podcast. I'm your host,
IBM Global Technology Services IBM Podcast Business of IT Executive Workshop and Business of IT Dashboard Welcome to Showcase on Services, an IBM podcast. I'm your host, Jeff Gluck, and my guests today
More informationProject Management: As it ought to be!
Project Management: As it ought to be! Brian D. Krichbaum September 21, 2007 Process Coaching Incorporated Project Management As it ought to be! Most of us are beyond the point where we believe that successful
More informationName Science Block. If you try skipping or skimming text, you will end up frustrated and confused!
Keystone Predator Exercise 1: Who s Who To make sense of this assignment, you need to read and follow the instructions on ALL of the pages in the Lab Instructions window of the Keystone Predator computer
More informationMODULE I: MEDICARE & MEDICAID GENERAL COMPLIANCE TRAINING
MODULE I: MEDICARE & MEDICAID GENERAL COMPLIANCE TRAINING 2 0 1 4 A Message From Our CEO and Compliance Officer At PacificSource, we pride ourselves on maintaining a culture of compliance and high ethical
More informationBecoming a Customer Service Superstar Get Primed for the Climb!
Becoming a Customer Service Superstar Get Primed for the Climb! Produced by SkillPath Seminars The Smart Choice 6900 Squibb Road P.O. Box 2768 Mission, KS 66201-2768 1-800-873-7545 www.skillpath.com Becoming
More information