Increase Retention & Employee Satisfaction through Career Development Planning

Transcription

1 Increase Retention & Employee Satisfaction through Career Development Planning

2 About me England Logistics since 2009 Have enjoyed nearly 20 years in sales and/or learning and development Currently: Senior Director of Learning and Development spend time developing and delivering continuous learning programs, leadership development and sales enhancement content 2018 Utah ATD President-Elect 2017 Utah ATD Annual Conference Guest Speaker

3 Agenda What you employer wants and what employees want! Supporting Studies Continuous Development Cycle 360 Assessments Career Development Plan s - The How Career Development Plan s The Why ROV Discussions/Questions?

4 Do you employers want? More engaged employees Higher retention Happier employees Lower turnover & higher retention Greater loyalty Invested employees Higher profits and productivity Ability to attract better employees

5 Why do employees seek other employment? Pay and benefits Career prospects Quit their leader More challenge

6 Employee Statistics 16% of employees are having ongoing conversations about their career 59% of employees felt employers did not asses their skills enough 65% of employees felt a conversation on how to develop their skills would have helped them 57% of employees want more conversations about their performance 64% of employees want more discussion on career goals 68% of employees want conversations about opportunities for career growth It s clear employees want and need career planning!

7 Continuous Development Cycle Changed Behavior & Improved Skills 360 Assessment Continuous Learning Career Development Planning

8 What is a 360 Assessment? The 360 Assessment is an anonymous assessment of your effectiveness, competencies, and capabilities. Responses from your direct leader, peers and direct reports will provide a benchmark for personal and professional growth.

9 Sample 360 Assessment Questions

10 What is a Career Development Plan (CDP)? Once the 360 Assessment is complete, employees should sit down with their direct leader and go through the CareerDevelopment Plan (CDP). The 360 Assessment feedback will provide valuable information to help them build an effective CDP. The CDP is a roadmap for their performance and growth. Specific goals and measurements will help them to focus their

11 What is the objective of a CDP? A CDP is a tool to help individuals identify, focus on, and drive their personal career/development goals, with the guidance of their direct and indirect leaders. It helps each person create a blueprint for their continuous development.

12 CDP Responsibilities Individual Each person is responsible to drive their own development, from self-assessment to goal setting to achievement. The individual has the primary responsibility to own and drive their career/development, even as they seek guidance from their leader. Leader The leader s role is to provide guidance to each individual team member along the path of their career/development planning and achievement. This may require the leader to reign in their own passion and push back on the individual when either one begins to blur the line between employee driven and leader guided.

13 Sample CDP Template

14 Sample CDP Template

15 Sample CDP Template

16 360 Assessments and CDP Considerations Create an environment where it is safe to talk about their career Ensure employees are always on a plan and not just when their performance is poor make a plan a good thing Help employees focus on their strengths Many people change their major in school a number of times create an environment where it s okay to move up, sideways, etc. It s not just a ladder, but a lattice. Conduct regular stay interviews

17 What do I do if my employees are not ready for new responsibilities? Continuous learning courses sample topics can include: Company Core Values & Mission Statement Communication Coaching Teamwork Hard work vs. Smart Work Mentorship programs Leaders in Development courses New Leader Development courses Professional Sales courses We are more willing to promote our team members than they are ready? Technical skills training

18 Results - ROV Are you seeing results? Are the efforts translating into a return on value? Is there more employee engagement? Is retention increasing? Are your employees happier? Has your turnover come down? Are you seeing greater loyalty? Are employees more invested? Has profits and productivity increased? Are you attracting better employees?

19 Questions/Discussion

20 Sources Career-Development-Programs-Support-Employee-Retention