Integrating Ethics and Integrity into the Business

Transcription

1 Integrating Ethics and Integrity into the Business Ami Spivey VP of Innovations, Engineering & Global Processes, Sam s Club Cindy Moehring VP & Chief Ethics Officer, Walmart

2 Personal and moral integrity is one of our basic fundamentals and it has to start with each of us. 2 Integrating Ethics and Integrity into the Business Operating an Effective Ethics Program Globally - Sam Walton

3 Walmart Way of Working Common Operating Principles Common Values and Behaviors Respect for the Individual Act with Integrity Our Purpose We save people money so they can live better Service to the Customer Striving for Excellence 3 Integrating Ethics and Integrity into the Business

4 Elements of Corporate Ethics Personal Leadership Culture Programs 4 Integrating Ethics and Integrity into the Business

5 Lessons from Walmart Leaders 5 Integrating Ethics and Integrity into the Business

6 Don t Make Assumptions Mentor your leaders; assume they know nothing about professionalism and integrity - teach them before they fall, and before they impact other associates... - Don Soderquist Fmr. Vice Chairman Walmart Stores, Inc. 6 Integrating Ethics and Integrity into the Business

7 Check Your Loyalty and Ego Don t be loyal to individuals or seek personal loyalty; follow, teach, & uphold our 3 Basic Beliefs! Ego is the greatest enemy of leadership Stops listening Breeds arrogance Causes bad decisions - H. Lee Scott Walmart Board of Directors, Fmr. CEO, Walmart Stores, Inc. 7 Integrating Ethics and Integrity into the Business

8 Establish Trust Leadership starts with trust, and trust only comes from integrity. - Mike Duke President & CEO, Walmart Stores, Inc. 8 Integrating Ethics and Integrity into the Business

9 Set the Tone from the Top Lead by example.don t ask your folks to do something that you aren t willing to do. - Rosalind Brewer President & CEO, Sam s Club 9 Integrating Ethics and Integrity into the Business

10 Be a Servant Leader Servant leadership isn t the absence of power it s the presence of humility. It is a leadership choice that fully realizes its full potential through others achieving theirs. - Susan Chambers EVP, Walmart Global People 10 Integrating Ethics and Integrity into the Business

11 Be Accountable There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. -Sam Walton Founder, Fmr. CEO Walmart Stores, Inc. 11 Integrating Ethics and Integrity into the Business

12 Be Receptive to Feedback Listen to the pieces of criticism that can help you improve. Don t automatically discount the entire message, just because some parts of it could be incorrect. - H. Lee Scott Walmart Board of Directors Fmr. CEO, Walmart Stores, Inc. 12 Integrating Ethics and Integrity into the Business

13 Be Adaptable Say Thank You Encourage associates. Open the Door For criticism, feedback, involvement in your decisions By spending time with Associates, so they are comfortable coming to you 13 Integrating Ethics and Integrity into the Business

14 Be Approachable Don't assume people aren't afraid of or intimidated by you Asking questions after you give direction do you think this is the right course of action, do you have what you need to get it done? Avoid absolutes never say I don t care what you have to do or Whatever it takes Encourage push back Admit your mistakes 14 Integrating Ethics and Integrity into the Business

15 The Car Analogy Every leader is handed the keys to the car. Remember you co-own the car; it s not your car! You get to drive it for a while. The car is a very valuable and very effective and successful vehicle. It represents our people, processes, networks, systems and culture. 15 Integrating Ethics and Integrity into the Business

16 The Car Analogy Don t Wreck It Respect the Car Those that build the car, - the people that make us successful Respect the engine of the car Proven systems, processes, structures, and communication processes 16 Integrating Ethics and Integrity into the Business

17 The Car Analogy Drive the car responsibly You are given the keys only for a short time Go Fast on the Straight-aways Run the Business Exceeding Plan Take it to New Places, while Serving, Respecting, Listening and Involving 17 Integrating Ethics and Integrity into the Business

18 The Car Analogy Slow Down on the Curves When you are changing the business, SLOW DOWN Think it Through. Test it. Take your car down the road but be a Great Steward Drive it well so the team continues to win long after you are gone 18 Integrating Ethics and Integrity into the Business

19 The Car Analogy Ethical issues arise when an individual or institution becomes bigger than the people they are leading or serving When this is left unchecked this creates one of my favorite Engineering Terms: Design Induced Error Reverse Forward 19 Integrating Ethics and Integrity into the Business

20 Common Themes Leading to Ethical Lapses Loyalty to supervisor By-products of unchecked success Goal mesmerization Blind precedents Isolated teams or performers 20 Integrating Ethics and Integrity into the Business

21 Global Ethics Office Vision 21 Integrating Ethics and Integrity into the Business

22 Global Ethics Office Objectives 22 Integrating Ethics and Integrity into the Business

23 Promoting a Culture of Integrity Emphasis on prevention Values-based approach Proactive advice from the Global Ethics Office Tone at the top Board of Directors Leadership Speaks Series Presentations from the Chief Ethics Officer at Global Leadership Meetings Facilitated on-boarding for all global officers Mood in the middle Blended training approach for management (facilitated, e-learning, toolkits) Level and position-specific content 23 Integrating Ethics and Integrity into the Business

24 Leveraging Technology and Innovation Walmartethics.com Mobile-friendly version Diverse workforce Accessibility for field associates Increase in mobile device usage 24 Integrating Ethics and Integrity into the Business

25 Positive Reinforcement and Recognition Peer nominated program Local emphasis, global exposure Market award recipients selected to attend Shareholders Week 25 Integrating Ethics and Integrity into the Business

26 26 Integrating Ethics and Integrity into the Business Questions?