Volunteer Coordinator

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1 Volunteer Coordinator Ronald McDonald House Charities believes that it s people are an essential part of the Charity and value them and their contribution. This Success Profile adds to the overall value and success of the organisation by outlining the relevant ingredients needed for exceptional performance in any given role. Ronald McDonald House Charities empowers its employees and employers through establishing clarity around expectations. Job Title: Volunteer Coordinator Reports to: Volunteer & Family Room Chapter: RMHC VicTas Role Type: Coordinator Location: Ronald McDonald House Parkville & North Fitzroy Direct Reports: Volunteers Other Houses & Family Rooms of the VicTas Chapter, as required Relevant proportion of the House Chapter organisational structure: CEO Executive Operations Volunteer & Family Room Volunteer Coordinator Volunteers RMHC Success Profile Volunteer Coordinator Page 1

2 Position Purpose The purpose of the Volunteer Coordinator is to coordinate the House & Family Room volunteer program, including facilitating the recruitment and on-boarding of volunteers and being the key point of contact for prospective and current volunteers. This role is also the key point of contact for Family Room enquiries. Key Responsibilities / Tasks Measured by Lead and manage volunteers, ensuring they provide a high level of assistance to families and adhere to operating protocols and guidelines. Support the development and implementation of volunteer recruitment and on-boarding strategies for the House Chapter Work with the Volunteer & Family Room to recruit volunteers for the House and Family Room as operationally required Liaise with the House on the requirements of the Volunteer Program for the House Ensure volunteer on-boarding is completed and regular learning & development opportunities are made available to all Chapter volunteers Developing relationships with Nursing Unit s and other hospital staff to promote the Ronald McDonald Family Room and ensure families are aware of the room facilities Develop partnerships with organisations and tertiary institutions to promote volunteer opportunities and attract volunteers to the Chapter Ensure volunteer related RMHC policies and practices are implemented and adhered to Ensure all House Chapter volunteers are rewarded and recognised annually Ensure the volunteer rostering meets the operational needs of the House and Family Room Keep accurate records by utilising a volunteer management system to store volunteer information, manage recruitment, keep track of volunteer hours, service, working with children checks, birthdays and regular communication Managing administration processes and meeting operational reporting requirements of the House Chapter Contribute to risk mitigation across people risks including health & safety, child protection and HR/IR related risk Volunteers feel valued and engaged, measured by regular surveys and feedback mechanisms Volunteers are able to carry out their role & assigned duties to the required standards of the organisation. Regular recruitment and on-boarding of volunteers, following the recruitment & onboarding strategies Volunteer retention Reward & recognition program for volunteers is carried year-to-year Regular training opportunities held for volunteer learning & development, reviewed & evaluated annually Contribute to risk mitigation activities associated with volunteers including the Child Protection framework compliance Keep accurate records and report on volunteer numbers and hours as requested Positive feedback from families on their experience utilising the House & Family Room Meeting operational reporting requirements and effectively utilising RMHC systems RMHC Success Profile Volunteer Coordinator Page 2

3 Additional Requirements for this position: - Act as a Child Protection Officer in line with RMHC policies and practices - Current Driver s License - Some interstate travel may be required - At times, out of hours work will be required - Willingness to work across multiple House & Family Room locations Knowledge, - Other duties Skills as and required Education from time-to-time Qualifications & Training Essential: Experience Essential: Tertiary qualifications or equivalent experience in community services & development, human resource management or other related discipline Experience in a Human Resources or Volunteer Recruitment position or equivalent Desirable: Experience in the Not-for-Profit sector Knowledge of the National Standards of Volunteer Involvement Competencies related to a Coordinator role Competency Description Behavioural Indicators of a Coordinator Family Focused Leadership & Decision Making Communication Commitment to identify families needs and continually seek to provide the highest quality programs and services in meeting these needs. Leadership is working in a collaborative way to identify needed change =, creating a vision to guide the change through inspiration, and executing the change in tandem with committed people within the Charity. Decision making is about formatting sound, evidence-based judgements, making choices, assessing risks to delivery and taking accountability for outcomes and results. The ability to be comfortable using a broad range of communication styles, and choose the most appropriate, effective way to communicate to difference audiences in diverse situations. Quickly and effectively responds to families needs and challenges Interacts with families to understand how best to meet their expectations in providing a high quality program and services Seeks to gain feedback to improve the programs and services of the House Chapter Ensures that people in the team understand how their work relates to the mission and organisational goals Understands what specific actions needed to be taken to contribute to organisational goals Recognises achievements and provides constructive feedback and guidance Recognises and encourages the behaviours that contribute to teamwork Takes personal responsibility for own decisions Communicates openly and inclusively with internal and external stakeholders Presents a credible and positive image, both internally and externally Shares information, listens to others and is open to other people s ideas and thoughts Uses multiple channels or means to communicate important messages Identifies and presents information or data that will have a strong effect on others RMHC Success Profile Volunteer Coordinator Page 3

4 Relationships & Collaboration Continuous Improvement Building collaborative relationships is the ability to develop, maintain and strengthen partnerships with others inside and outside the organisation; who can provide information, assistance and support to help us achieve our mission and goals. Continuous improvement means to take pride in your work and strive for excellence to achieve the best possible results. This requires the acquisition and application on new knowledge, skills and experiences. Continuous improvement also requires fostering innovation i.e., the ability to develop, sponsor and/or support the introduction of new and improved methods, technologies and ways to do things. Proactively develops relationships and encourages active participation, collaboration and cooperation Fosters an environment where others feel respected Takes a personal interest in others to develop relationships Finds non-threatening ways to approach others about sensitive issues Implements or supports various change management activities Identifies and delivers creative and innovative solutions in their work Helps individuals and groups manage the anxiety associated with significant change RMHC Values and Behaviours Expectations for all RMHC employees: To uphold the organisational values and culture through personal conduct, work performance and interactions with others Behaves with personal integrity and ethical standards and demonstrates honesty, loyalty and commitment in regards to self and RMHC Optimises team effectiveness through cooperative behaviour with others and supporting the success of the RMHC team and RMHC System Understands and complies with child protection monitoring and reporting requirements Understands and complies with the RMHC safety culture & Safety Management Systems Takes reasonable care for the health and safety of themselves and others Reports hazards and incidents and participates in risk management as required Values We are committed to children and their families. We place seriously ill children and their families at the centre of everything we do. We celebrate diversity We celebrate the diversity of our people and Programs. Demonstrated behaviours Accept different family structures. Operate within a nurturing culture. Involve families in decisions and plans that could affect them. Role model inclusive and team-focused behaviours. Think about the organisation from the patient/family point of view. Accept families from differing cultures, religions and backgrounds. Select our people to best reflect the diverse range of people we serve. Acknowledge and support the unique needs of Indigenous families. Seek advice and views from diverse groups. Communicate in a way that demonstrates respect for differences. RMHC Success Profile Volunteer Coordinator Page 4

5 Take global trends, cultural issues and geographic differences into account when developing strategies. Value the views and opinions of key stakeholders. We value our people We value our people as it is through their skill, passion & expertise that we can deliver quality Programs. We value our heritage & partnerships We value our heritage & partnerships with the community, donors, McDonald s employees, franchisees & suppliers. We operate with accountability & transparency We operate with accountability & transparency. We behave ethically We behave ethically and with the highest standards of child safety. Participate in ongoing professional development opportunities. Seek and respond to feedback using formal and informal evaluations. Encourage a supportive and friendly team environment. Involve others in decisions and plans that may affect them. Promote the constructive resolution of conflict. Foster and develop our people s unique capabilities. Proactively manage progress and the performance of individuals/teams. Wherever possible seek alignment with McDonald s. Utilise the leverage of the McDonald s association. Communicate our organisational historical story whenever we can. Value the representation from health, community and McDonald s on all our Boards. Promote the Programs to the community and stakeholders. Recognise and steward our donors and partners. Value and contribute to RMHC Global. Operate with transparent financial management Promote effective and collaborative communication. Operate with a high level of trust. Work with the highest standards of compliance. Ensure access to relevant information as required. Take immediate action to resolve complex issues or problems. Ensure that the rights of the patient and their family are protected at all times. Operate with the highest standards of child safety. Work within the operating policy, procedures and standards as set. Adhere to the organisation s code of conduct Ensure confidentiality is maintained. Accept all families regardless of personal values, beliefs and attitudes. Operate with honesty, fairness, transparency and with the best interests of others. This Success Profile is agreed by (please sign): :... Date:... Position Holder:... Date:... RMHC Success Profile Volunteer Coordinator Page 5

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