Operational Excellence Maturity Assessment. Profound Change. Sustainable results.

Transcription

1 Operational Excellence Maturity Assessment Profound Change. Sustainable results.

2 Agenda 1:00 1:30 2:00 2:30 2:45 3:30 4:00 4:30 Welcome & Framing Ideal Behaviors exercise Business Case Break Current Condition Target Condition Action Plan Summary Profound Change. Sustainable results. 2

3 Welcome & Safety Briefing Introductions Name Organization/Role Expectations for workshop Safety during our time together Logistics Working together effectively Profound Change. Sustainable results. 3

4 Implementation Hypothesis Profound Change. Sustainable results. 4

5 Objectives Why What How Understand an Operational Excellence Maturity Model Describe stages of maturity Apply the self-assessment tools Define gaps Write action items for next steps Profound Change. Sustainable results. 5

6 The Shingo Model Profound Change. Sustainable results. 6

7 WHAT DO WE DO AND WHAT DOES THAT SAY? IDEAL BEHAVIORS Profound Change. Sustainable results.

8 Why Use a Maturity Model? Identify key behaviors necessary for each level of maturity Utilize a standardized self-assessment tool as a framework for adjustment on the journey of Operational Excellence Create alignment between improvement models (e.g., Baldrige Award for Performance Excellence, The Shingo Prize for Operational Excellence) Profound Change. Sustainable results. 8

9 Assessment Area What s Important? Who is your customer? What does your customer need from you? How do you know you are meeting their needs? How do you know when there is problem in meeting those needs? Is there a need that you currently cannot meet? Profound Change. Sustainable results. 9

10 WHAT IS IMPORTANT TO YOUR CUSTOMERS? A3 BUSINESS CASE Profound Change. Sustainable results.

11 PERFORMANCE STABILIZE SUSTAIN AND IMPROVE Stages of Maturity INITIAL PROCESS IMPROVEMENT BEFORE PROCESS IMPROVEMENT TIME Profound Change. Sustainable results. 11

12 PERFORMANCE PERFORMANCE STABILIZE STABILIZE SUSTAIN AND IMPROVE SUSTAIN AND IMPROVE PERFORMANCE PERFORMANCE STABILIZE STABILIZE SUSTAIN AND IMPROVE SUSTAIN AND IMPROVE Stages of Maturity PERFORMANCE PERFORMANCE STABILIZE STABILIZE SUSTAIN AND IMPROVE SUSTAIN AND IMPROVE SYSTEMIC TIME TIME SPREAD TIME TIME TIME TIME Profound Change. Sustainable results. 12

13 Shingo Dimensions Profound Change. Sustainable results. 13

14 Full Maturity Assessment Profound Change. Sustainable results. 14

15 Focus on Continuous Improvement Principles Flow & Pull Assure Quality at the Source Focus on Process Embrace Scientific Thinking Seek Perfection Profound Change. Sustainable results. 15

16 Focus on Continuous Improvement Profound Change. Sustainable results. 16

17 Area Assessment Actions/Behaviors Associates Managers Executives Artifacts Posted In use (unposted) Profound Change. Sustainable results. 17

18 Analysis Continuous Improvement What do our customers need? What do we need to change to meet those needs? If we changed, what is the impact? How would we know? Profound Change. Sustainable results. 18

19 WHAT DOES THE ASSESSMENT TELL US ABOUT CURRENT CONDITION? A3 CURRENT CONDITION ANALYSIS Profound Change. Sustainable results.

20 Ideal State For all processes 1 x 1 On time, the first time, every time and for every customer Improvement is part of work, identified and completed as close to the point of cause as possible Theoretical limit Seeking perfection, seeking to perfect Profound Change. Sustainable results. 20

21 Target Condition What do your customers need? Reflect to business case Don t let best get in the way of better Understand barriers to Ideal Time Resource availability Regulatory Others Own the waste in pursuit of perfection Profound Change. Sustainable results. 21

22 WHAT CAN WE DO BETTER, RIGHT NOW, IN SERVICE OF OUR CUSTOMERS? A3 TARGET CONDITION Profound Change. Sustainable results.

23 Make a Plan Stakeholders Communication Champions Owners Customer engagement Profound Change. Sustainable results. 23

24 Action Items Validate Current Condition Go & see Share what you learned Stakeholder analysis Communication plan Confirm action plan with owners Who, what, by when and with what expected outcome? Get busy! Check your experiment Adjust as needed Call us and let us know how it s going! Profound Change. Sustainable results. 24

25 WHAT WE WILL DO NEXT IN SERVICE OF ALL OF OUR STAKEHOLDERS A3 ACTION PLAN Profound Change. Sustainable results.

26 Summary Systemic Spread Assessment of actions and artifacts finds the organization s focus is on expansion of the systemic and sustained improvements to the entirety of the organization Stabilize Assessment of actions and artifacts finds the organization s focus is on tools and results Sustain & Improve Assessment of actions and artifacts finds the organization s focus is on achievement of results through systemization of tools and sustaining improvements Profound Change. Sustainable results. 26

27 Review Objectives Why What How Understand an Operational Excellence Maturity Model Describe stages of maturity Apply the self-assessment tools Define gaps Write action items for next steps Profound Change. Sustainable results. 27

28 All Teach, All Learn What did you learn? Any surprises or aha moments? What will you do differently when you return to work? What impact could the changes have on your processes? Your customers? What support do you have, or will you need, to implement the changes? What risks are there to changing? To NOT changing? Profound Change. Sustainable results. 28

29 Continuous Improvement + / Survey Contact information Meghan Scanlon mscanlon@valuecapturellc.com Shana Padgett spadgett@valuecapturellc.com Profound Change. Sustainable results. 29