LOG3LF001 Managing Quality
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1 LOG3LF001 Managing Quality in Supply Chains ISO 9000 AAGA-HELIA/International Business/ E. Aarnio
2 SO 9001:2008 Quality Management - Requirements Consists of five clauses: Clause 4: Quality Management System Clause 5: Management System Clause 6: Resource System Clause 7: Product Realization Clause 8: Measurement, Analysis, and Improvement 2 AAGA-HELIA/International Business/ E. Aarnio Fall 2013
3 Five Clauses: 1. Quality Management System General Requirements- establish, document, implement, and maintain a quality management system and continually improve its effectiveness in accordance with the requirements of the international standard Documentation Requirements- include a quality policy and quality objectives; a quality manual; documented procedures; documents to ensure effective planning, operation, and control of processes; and records required by the international standard. 3-3
4 Five Clauses: 2. Management System Top management shall ensure that customer requirements are determined and are met with the aim of enhancing customer satisfaction Management shall establish a quality policy Management shall ensure that quality objectives shall be established Management shall ensure that responsibilities and authorities are defined and communicated. Management shall review the quality management system at regular intervals 3-4
5 Five Clauses: 3. Resource Management Determine and provide needed resources Workers will be provid ded necessary education, training, skills, and experience Determine, provide, and maintain the infrastructure needed to achieve conformity to product requirements Determine and manage the work environment needed to achieve conformity to product requirements 3-5
6 Five Clauses: 4. Product Realization Develop processes needed for product realization Determine requirements as specified by customers Plan and control the design and development for its products Ensure that purchased product conforms to specified purchase requirements Plan and carry out production and service under controlled conditions Determine the monitoring and measurements to be undertaken and the monitoring and measuring devices needed to provide evidence of conformity of product to determined requirements 3-6
7 Five Clauses: 5. Measurement Analysis and Improvement Plan and implement the monitoring, measurement, analysis, and improvement process as needed Monitor information relating to customer perceptions Ensure that product that does not conform to requirements is identified and controlled to prevent its unintended use or delivery Determine, collect, and analyze data to demonstrate the suitability and effectivenesss of the quality management system Continually improve the effectiveness of the quality management system 3-7
8 n exampe of the ISO registration Process Contract Phase 1 Audit Certification Audit Process Audits Final Audits Rolling Certification Audits Inquiry AAGA-HELIA/International Business/ E. Aarnio Source: Managing Quality Integration the Supply Chain; S T Foster; Pearson 8 Fall 2013
9 Audit Process SO 9001 tandard Ok, certificate Auditor Approved Check (audit ) Do (imple ment) Act Plan No, corrective actions Company Audit A-HELIA/International Business/ E. Aarnio Fall
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