STRATEGIC PLANNING FOR COMMUNITY AND ECONOMIC DEVELOPMENT

Size: px
Start display at page:

Download "STRATEGIC PLANNING FOR COMMUNITY AND ECONOMIC DEVELOPMENT"

Transcription

1 STRATEGIC PLANNING FOR COMMUNITY AND ECONOMIC DEVELOPMENT Presented to: The 2018 Arizona Basic Economic Development Course David Roderique City of Buckeye David B.

2 What is Economic Development? Any activity that creates, generates or increases economic activity in a region/community; often measured by increases in the number of jobs, local tax revenues, new capital investment, and construction activity.

3 Real Economic Development Increasing area s standard of living by: Creating jobs with higher wages than the area s average Creating tax revenues greater than cost of providing governmental services Supporting projects which will enhance, not detract from, the overall quality of life

4 The Strategic Planning Process The process by which a community envisions its future and develops the necessary procedures and operations to achieve that future Source: Dr. David Kolzow Strategic Planning for Economic Development, 1988, IEDC.

5

6 Why Do Strategic Planning? Communities have limited resources Helps you realistically target opportunities with greatest likelihood of success Helps a community understand its strengths and weaknesses, and helps to prioritize its desires/improvements Brings together key stakeholders to help shape a community s future, and promotes better understanding and communication It helps provide metrics to measure success

7 Five Key Elements of a Strategic Planning Process 1. Initiating/organizing the process 2. Data collection and analysis 3. Formulating the plan 4. Implementation 5. Evaluating the process

8 Strategic Planning Process I 5. Evaluation (Performance Measures) 1. Initiate and Organize Process Ongoing Process 2. Data Collection & Analysis 4.Implementation (Responsibilities & Resources) 3. Formulate Goals, Strategies and Actions

9 Phase 1: Initiation/Organization Key questions to think about before you start: Why do you want to do this? What do you hope to accomplish? Who are you serving with this plan? When should it be done? How is it best accomplished?

10 Focus on How Internal -- do it yourself Better control of process Typically much less expensive Usually quicker (if you have time to do it) External -- hire a consultant Time savings for your organization Greater experience and knowledge Independent, unbiased view of situation Often have greater credibility to community

11 Strategic Planning Details Cost: Widely varies (particularly on whether or not you do it yourself or hire someone), but typically can run anywhere from $15,000 $250,000 Time: Depends on complexity of the project, but typically anywhere from 3-12 months, with 6-8 months typical timeframe

12 Who are the Key Stakeholders? Economic Development Agency Public Sector (City, County, State) Elected officials Key staff (planning, building, finance) Schools and Universities Private Sector Business Organizations (Chamber, unions) Banks, Utilities, Major Businesses Developers, Realtors, Landowners Area Stakeholders/Residents/Naysayers

13 Strategic Plan Stakeholder Hierarchy 1. Champion -- runs process 2. Exec. Committee approvals, establish policies, raise funds 3. Committee - Key Stakeholders 4. Subcommittees focus on specific issues 5. Community ,000 s

14 Key Takeaways of this Phase Pre-planning often is what makes or breaks a strategic planning process Must pull together a committed team with broad community representation, and must actively involve them in order to establish a true sense of ownership Building community consensus often takes time, but is imperative for the process to be successful.

15 Phase 2: Data Collection/Analysis Why? Ground the vision in reality Possibilities with greatest likelihood of success Take an honest look at itself Key Components Data collection both facts and SWOT Issues identification local perceptions Analysis of all the collected information

16 Key Considerations Internal vs. External forces Internal: those factors you can control External: those factors outside of your control Current vs. Future Facts vs. Perceptions Important to be honest and realistic

17 Data Collection Need to collect a variety of relevant and current data about the community Useful to have comparative data about your region and key competitors Focus on data that potential prospects are going to want in their own evaluations of the area Critical to keep data updated

18 Typical Data Requirements Demographic and socio-economic info. Access to markets / transportation Access to resources Labor force (education, skills, availability) Land, facilities, infrastructure, utilities Access to capital / financing capacity Governmental impacts (taxes, regulations) Quality of life E.D. program resources, incentives, etc.

19 SWOT Analysis Strengths and Weaknesses Focus on current situation (static) What are the current assets and liabilities? What today makes us unique or puts us at a disadvantage compared to other places? Opportunities and Threats Focus is on the future trends (dynamic) What are changes that we know will occur? Look at future scenarios and determine how they will impact the area positively/negatively

20 Perceptions What does the community see as the key economic issues now and in the future? (unemployment, low wages, lack of future opportunities, need to diversify economy, etc.) Community perceptions may not necessarily match with the facts, but nevertheless are a factor that needs to be considered. Often surveys are used leadership, business, and residents Issues should be prioritized

21 Analysis Once you have collected all of the data, the next step is to analyze it to look for issues, trends, opportunities, problems, etc. Comparison to other areas is very useful to see where you stand in particular categories to determine your selling points Focus on key strengths and weaknesses, and then try to match those to the needs of particular industry sectors

22 Target Market Analysis There are many different types of analysis and models which can be used: Economic base analysis Location quotients Shift-share analysis Input output analysis Cluster analysis The bottom line is to focus on target markets

23 Target Market Analysis The purpose of target market analysis is to try to match your area with strategies and industry sectors that need the strengths you offer, while avoiding those sectors that rely on key things your area is weak in. It can be done more generally for your area to help provide a guide for prospecting, or you can do a very detailed analysis designed to go after specific targets.

24 Target Market Analysis: Examples Likely Prospects: 1. General: Your community has an underused airport, centrally located in the country, with many large, vacant warehouse buildings adjacent what should you focus on? 2. Specific: Your region has a growing population of about 19,000 people with no major home improvement stores. You find that home improvement stores usually look for a trade area of about 20, so which retailers would it make sense to target?

25 Target Market Analysis: Examples Unlikely Prospects: 1. Your community has limited water supplies and high electricity costs compared to other areas, so you don t want to target industries that require lots of water and power, such as semiconductor manufacturing. 2. While your area has all the locational attributes desired by book publishers, you probably don t want to go after publishing since that is a rapidly declining market segment.

26 Target Market Analysis While you can do this work yourself, especially if you are doing a cursory level of analysis, most places will either hire a specialized site selection consultant, or purchase existing data sources that help to provide this information. Difficult to know needs of every industry It is also critical to look at what is happening within desired industry sectors, i.e. growing/shrinking? One drawback is that this information has short shelf life, so once done you have to move fast, esp. for fast moving industries like technology.

27 Key Takeaways of this Phase In this phase more is often better, and timely data is critical Need not only facts, but also perceptions Look to the future not just the current Target market analysis can help you start to focus on the most likely opportunities and prospects

28 Phase 3: Plan Formulation Once the second phase is complete, you will have a significant amount of info: Community facts and data SWOT analysis Issues identification and prioritization Target Market data The next step is to take that data and use it to formulate your new strategic plan

29 Strategic Plan Hierarchy 1. Vision the big picture 2. Goals Specific statement of what the community wants to be (aspirations) 3. Objectives Specific performance targets to achieve the goals 4. Strategies Specific programs and actions needed to meet goals/objectives 5. Workplan Most specific who, what, when, etc. (implementation stage)

30 Example of Hierarchy Vision: A growing and diversified economic base Goal #3: Provide the local E.D. organization with resources needed to carry out strategic plan Objective #3a: Within the next year, the Board will raise $1 mil. in public and private sector funding Strategies: 3a1: Develop fundraising materials, 3a2: Organization will make a formal request to City for funding, 3a3: Meet w/ local businesses Workplan: Joe will develop a fundraising brochure by September of this year Note: a detailed workplan is typically not part of the Strategic Plan, but rather a separate annual workplan

31 How do you formulate a plan? Using all the information that has been gathered (facts, SWOT analysis, issues and perceptions, target market analysis), start to formulate the strategic plan top down Often done by subcommittees or small groups Take a look at the plans for similar places Individual responses are combined in an iterative process, with prioritization and consensus-building being the key goals Typically will go through several drafts, and will need to seek community input throughout

32 Formulating the Plan Ultimate goal is to create a series of specific strategic actions that will help the community achieve its vision and goals It needs to take into account: Community s vision, goals, and objectives Amount and type of resources available Creating maximum positive impact Local leadership s level of commitment Typically will have both realistic and stretch goals

33 Create a Holistic E.D. Plan While many communities tend to focus their E.D. plans only on new business attraction, a good strategic plan should also consider other components that are just as critical to a complete economic development effort. These can work holistically to create positive economic and quality of life success for a community.

34 25 Strategies to Consider Building Communities: 25 Strategies to Advance America 1. Business Recruitment 2. Business Retention and Expansion 3. Business Cultivation 4. Entrepreneurial Development 5. Energy Development 6. Environmental Restoration 7. Transportation Distribution Center 8. Telecommunications Businesses 9. Value Added Agriculture 10. Value Added Forest Products 11. Value Added Fisheries 12. Value Added Mining

35 25 Strategies (cont.) 13. Destination Tourism 14. Cultural Tourism 15. Local/Regional Tourism 16. Pass Through Visitor Services 17. Downtown Development 18. Education Development 19. Health Care 20. Bedroom Community 21. Infrastructure Development 22. Attracting Retirees 23. Attracting Lone Eagles 24. Attracting Government Jobs 25. Attracting Government Funding by Brian Cole, 2010,

36 Key Takeaways of this Phase Using your collected data develop a plan which a hierarchical structure from broad to detailed start with your overall vision, and work to create goals, objectives, strategies This is an iterative process, and will require significant time and community input both to develop and to prioritize the plan It should be holistic and look at a variety of potential economic activities

37 Phase 4: Implementation Once the strategic plan is developed the next step in the process is to develop an actionable implementation strategy. It is important to transfer the desired outcomes into a series of specific action steps that can help the community realize its vision.

38 Strategic Actions Implementation phase needs to include: Organizational responsibilities Time schedule Funding requirements Desired impacts Monitoring and evaluation process

39 Organizational Responsibilities Many options for who will carry out plan: Public (City E.D. department) Private (Chamber of Commerce) Public/Private Partnerships Regional agencies Multiple agencies No best answer depends on many factors, such as the community s needs, resource availability, leadership, etc.

40 Specific Work Program Translate the strategic actions into specific workplan (usually 1-2 yrs), which includes: Specific tasks to accomplish Prioritization of work effort Timeframe Staffing responsibility Resource requirements Performance measures

41 Implementation Implementation is a community effort you can t just develop a strategic plan and then expect the E.D. organization to do everything and be successful Often, there are infrastructure needs, community services, etc. required This is a team effort It also typically will take many years so make sure you manage expectations

42 Key Takeaways of this Phase Once the strategic plan is developed the next step is to implement it Figure out who will do it, what resources are needed, what the priorities are, and how you will measure success Implementation is a community-wide team effort which can take a long time, but if you have engaged the community throughout the process it will be easier

43 Phase 5: Monitor/Evaluate Final phase is the ongoing monitoring and evaluation. Monitoring is tracking of performance, while evaluation compares outcomes towards goals These often are measured in 2 ways: Direct Performance those things in your control (did you accomplish specific tasks?) Indirect Results out of your control (did those actions result in the desired outcomes?)

44 Managing Expectations Need to be realistic in terms of timing of the economic development effort E.D. tends to be a long term process rarely will you have immediate success, and most often the plan will evolve It is important upfront to try to manage expectations; let stakeholders know that it will take time to achieve desired results

45 Evaluation Evaluation needs to be honest and fair It is not meant to be a blame game It s a critical tool to help the community understand what has happened, what it can reasonably expect to achieve, and what changes need to be made Communication is critical Don t try to do infrequently regular communication is better

46 Economic Dashboard Newer technique which tries to measure and benchmark economic performance on a relative basis to region/competitors Can use a variety of metrics, not only economic, but also demographic and social factors, to help gauge success By comparing yourself to similar cities or regions, you can better see how you are fairing with your program.

47 Continuous Change As a result of monitoring and evaluating the strategic plan, there will likely be the need to make ongoing changes Why? Changes in priorities, changes in resource levels, evaluation of success/ failure, changing community desires, changes in local/national trends The strategic planning process should be one of continuous evaluation and adjustment it is a dynamic process.

48 Strategic Planning Process I 5. Evaluation (Performance Measures) 1. REInitiate and Organize Process Ongoing Process 2. Data Collection & Analysis 4.Implementation (Responsibilities & Resources) 3. Formulate Goals, Strategies and Actions

49 Revising Your Plan Therefore, every few years you may need to go back and redo this process You don t necessarily need to scrap the entire thing and start over, but rather do an abbreviated version that takes into account changes that have occurred Keep your plan current, relevant, and use it as a key tool for your organization

50 Common Problems Failure to involve broad representation of leadership and the general public Too much time spent on visioning, and not enough time spent on plan/implementation Strategies that don t address real problem Failure to assign implementation actions Failure to monitor/evaluate progress Lack of commitment plan sits on a shelf

51 Key Takeaways of this Phase Your strategic plan will be a constantly evolving work in progress Honestly evaluate the progress made, with knowledge that this will take time, and that many factors you can t control Benchmark not only against yourself and your goals, but also against a your competitive set, to evaluate progress

52 Summary Strategic planning is the critical first step in the development of an effective economic development program. This ongoing process enables a community to most efficiently and effectively focus its resources to create desired outcomes.

53 Sample Plans City of Phoenix: Downtown Phoenix: Greater Phoenix Economic Council: Strategic-Plan-extra-small.pdf Town of Queen Creek:

54 Contact Information David Roderique City of Buckeye Economic Development Dept. 623/

STRATEGIC PLANNING FOR COMMUNITY AND ECONOMIC DEVELOPMENT

STRATEGIC PLANNING FOR COMMUNITY AND ECONOMIC DEVELOPMENT STRATEGIC PLANNING FOR COMMUNITY AND ECONOMIC DEVELOPMENT Presented to: The 2015 Arizona Basic Economic Development Course David Roderique Downtown Phoenix Partnership David B. What is Economic Development?

More information

COMPARISON OF CEDS AND STRONGER ECONOMIES TOGETHER ELEMENTS JULY 2015

COMPARISON OF CEDS AND STRONGER ECONOMIES TOGETHER ELEMENTS JULY 2015 COMPARISON OF AND STRONGER ECONOMIES TOGETHER ELEMENTS JULY 2015 Summary Background Evidence Base Demographic and socioeconomic data Detailed Data SnapShot including: Evidence-Based: Population change

More information

Strategy development is about asking and answering four questions:

Strategy development is about asking and answering four questions: Context Analysis: A comprehensive approach to environmental scanning and organizational assessment Working Paper Herbert A. Marlowe, Jr. February 12, 2012 Introduction Strategy development is about asking

More information

Community Economic Development Preparedness Index*

Community Economic Development Preparedness Index* Community Economic Development Preparedness Index* April 2004 A Publication From: The Center for Community Economic Development 610 Langdon Street Madison, WI 53703-1104 Community Economic Development

More information

Envision Mineral Wells. Establishing A Vision For Economic Prosperity. February 6, 2017

Envision Mineral Wells. Establishing A Vision For Economic Prosperity. February 6, 2017 Envision Mineral Wells Establishing A Vision For Economic Prosperity February 6, 2017 What happens after the dog catches the car? If It Is To Be It Is Up To Me! Plan for the Future; Don t Get Stuck in

More information

Economic Development Chapter (February 24, 2015 DRAFT)

Economic Development Chapter (February 24, 2015 DRAFT) Economic Development Chapter (February 24, 2015 DRAFT) Vision: Richmond is a place that attracts and retains a diversity of businesses, growing our economy while maintaining our quality of life and small-town

More information

STRATEGIC PLANNING. High Divide Workshops Dillon, Montana February 5, Don Elder, TREC

STRATEGIC PLANNING. High Divide Workshops Dillon, Montana February 5, Don Elder, TREC STRATEGIC PLANNING High Divide Workshops Dillon, Montana February 5, 2015 Don Elder, TREC Why bother? Common excuses We re too busy. It never does much good. Some of us hate it. Why bother? Fair reasons

More information

Welcome Strategy Leader!

Welcome Strategy Leader! Essentials Guide to Strategic Planning Welcome Strategy Leader! To help close the gap between strategy and execution, we ve created the Essentials Guide to Strategic Planning, which provides an end-to-end

More information

FAST TRACK PLANNING. A how to guide for strategic and operational planning in higher education

FAST TRACK PLANNING. A how to guide for strategic and operational planning in higher education FAST TRACK PLANNING A how to guide for strategic and operational planning in higher education CONTENTS Page(s) Planning Components.. 3 The Planning Process.... 5 Overview.... 6 Activities.. 7 12 Define/Validate

More information

Chapter- 9 STRATEGIC MARKETING PLANNING FOR THE TOURISM INDUSTRY OF JAMMU AND KASHMIR

Chapter- 9 STRATEGIC MARKETING PLANNING FOR THE TOURISM INDUSTRY OF JAMMU AND KASHMIR Chapter- 9 STRATEGIC MARKETING PLANNING FOR THE TOURISM INDUSTRY OF JAMMU AND KASHMIR This chapter presents a new approach to strategic marketing planning for the effective functioning of tourism industry,

More information

Williamsport/Lycoming Chamber of Commerce. Strategic Plan

Williamsport/Lycoming Chamber of Commerce. Strategic Plan Williamsport/Lycoming Chamber of Commerce 2016 2018 Strategic Plan Williamsport/Lycoming Chamber of Commerce Strategic Plan 2016-2018 CONTENTS Executive Summary....1 Focus The Mission, Vision and Values

More information

Chris Camacho, President & CEO AAED BEDC January 24, 2018

Chris Camacho, President & CEO AAED BEDC January 24, 2018 Chris Camacho, President & CEO AAED BEDC January 24, 2018 GREATER PHOENIX ECONOMIC COUNCIL ABOUT GPEC Our mission is to attract and grow quality businesses and advocate for Greater Phoenix's competitiveness.

More information

Chapter Two Strategic Training

Chapter Two Strategic Training Chapter Two Strategic Training Objectives O Discuss how business strategy influences the type and amount of training in a company O Describe the strategic training and development process O Discuss how

More information

STRATEGIC PLANNING. Plan, Lead, Think and Act. David D. Duckworth, B.S., M.P.A OPRA Spring Conference April 6, 2018

STRATEGIC PLANNING. Plan, Lead, Think and Act. David D. Duckworth, B.S., M.P.A OPRA Spring Conference April 6, 2018 PLANNING Plan, Lead, Think and Act David D. Duckworth, B.S., M.P.A. 2018 OPRA Spring Conference April 6, 2018 On average, how long do management teams spend each month discussing strategy? A) 8 hours a

More information

The Management Process

The Management Process 1-1 The Management Process Planning Organizing Staffing Leading Controlling 1-2 Management Process Planning Goals and standards Rules and procedures Plans and forecasting. Organizing Tasks Departments

More information

Welcome to our Farm Business Management educational series, and the first video in the Business Planning module or section of that series.

Welcome to our Farm Business Management educational series, and the first video in the Business Planning module or section of that series. Welcome to our Farm Business Management educational series, and the first video in the Business Planning module or section of that series. What I want to do here is give a brief overview of what bus planning

More information

How it works: Questions from the OCAT 2.0

How it works: Questions from the OCAT 2.0 Social Sector Practice How it works: Questions from the OCAT 2.0 OCAT 2.0 is an updated and improved version of our original OCAT survey. It asks nonprofit staff to rate their organization s operational

More information

Every business plan needs a cover page. The cover should show the following information (fill in for your business):

Every business plan needs a cover page. The cover should show the following information (fill in for your business): Cover Page Every business plan needs a cover page. The cover should show the following information (fill in for your business): Company Name Address City, State Zip Web Site Address Company Owner s Name

More information

An Introduction to Strategic Planning

An Introduction to Strategic Planning An Introduction to Strategic Planning Presented by: Date: David Cundall, MPA Senior Manager, MNP Consulting April 12, 2018 Introduction Overview Key components Planning process Examples Page 2 Strategic

More information

Next Generation Vision for Illinois:

Next Generation Vision for Illinois: Next Generation Vision for Illinois: Illinois has been a pioneer in the field of sector strategies for a decade, and boasts some strong examples of local/regional sector initiatives and partnerships. But

More information

Chapter 8: THE MARKETING PLAN. Chapter 11: Strategic Leadership

Chapter 8: THE MARKETING PLAN. Chapter 11: Strategic Leadership Chapter 8: THE MARKETING PLAN Learning outcomes After reading this chapter, you will be able to: Plan segmentation, targeting, and positioning Plan direction, objectives and marketing support Develop marketing

More information

Lethbridge Destination Management Organization. Position Profile

Lethbridge Destination Management Organization. Position Profile Lethbridge Destination Management Organization Position Profile POSITION TITLE: REPORTS TO: Executive Director Lethbridge Destination Management Organization Board of Directors DATE: September 29, 2017

More information

A Strategic Plan for Lyon County For FY 2018 through FY Community Workshop No. 2

A Strategic Plan for Lyon County For FY 2018 through FY Community Workshop No. 2 A Strategic Plan for Lyon County For FY 2018 through FY 2022 Community Workshop No. 2 Saturday, April 28, 2018 Utility Department Conference Room Lyon County Dayton Utilities Building 34 Lakes Boulevard

More information

Executive Director: Annual Evaluation

Executive Director: Annual Evaluation Please rate the Executive Director on the following attributes. Executive Director: Annual Evaluation 1 1.1 1.2 1.3 Vision, Mission, and Strategies The Executive Director maintains a clear vision for the

More information

Beginning a Business Sustainability Plan

Beginning a Business Sustainability Plan Beginning a Business Sustainability Plan NYS Pollution Prevention Institute Anahita Williamson Director Michelle Butler Senior Engineer Trish Donohue Senior Engineer Sustainable Supply Chain & Technology,

More information

SECTOR PARTNERSHIP SELF-ASSESSMENT: IMPLEMENTATION AND EXECUTION PHASE

SECTOR PARTNERSHIP SELF-ASSESSMENT: IMPLEMENTATION AND EXECUTION PHASE SECTOR PARTNERSHIP SELF-ASSESSMENT: IMPLEMENTATION AND EXECUTION PHASE This self-assessment is designed for manufacturing sector partnerships, as well as manufacturers considering a sector partnership,

More information

First Strategic Thinking

First Strategic Thinking Board Leadership March 4, 2017 8:45am 12:00pm First Strategic Thinking then Strategic Planning Presented by: Scott Vaughan & Marci Scharle Community Development Unit Community Development Unit Planning:

More information

Shared Service Agreements Overcome Challenges, Improve Services

Shared Service Agreements Overcome Challenges, Improve Services Shared Service Agreements Overcome Challenges, Improve Services Speaker Introductions Benjamin H. Syden, A.I.C.P., E.D.P - Director of Planning and Community Development Presentation Outline I. Shared

More information

North Okanagan Youth and Family Services Society (NOYFSS) Strategic Plan

North Okanagan Youth and Family Services Society (NOYFSS) Strategic Plan North Okanagan Youth and Family Services Society (NOYFSS) Strategic Plan 2015-2018 December 9, 2014 Adopted February 24, 2015 PREPARED BY: ANNETTE SHARKEY (250) 540-8572 info@socialplanning.ca TABLE OF

More information

STRATEGIC PLANNING IN BENTON COUNTY, TENNESSEE

STRATEGIC PLANNING IN BENTON COUNTY, TENNESSEE STRATEGIC PLANNING IN BENTON COUNTY, TENNESSEE Tennessee Certified Economic Developer Capstone Amanda Paschall, Extension Agent I March 10th, 2017 Strategic Planning in Benton County, TN Table of Contents

More information

Follow this and additional works at: Part of the Business Commons

Follow this and additional works at:   Part of the Business Commons University of South Florida Scholar Commons College of Business Publications College of Business 1-1-2000 How to prepare an economic development action plan for your community : [PowerPoint slides] / :

More information

Building Market Systems

Building Market Systems Farmers Market Managers Professional Certification Program Module 3: Unit 3.6 Building Market Systems Strategic Planning for Farmers Markets UNIT OVERVIEW This unit will provide an overview of the strategic

More information

ACTION PLAN CHAMPIONING A PROSPEROUS, DIVERSE AND CONNECTED REGIONAL ECONOMY

ACTION PLAN CHAMPIONING A PROSPEROUS, DIVERSE AND CONNECTED REGIONAL ECONOMY 2018-2019 ACTION PLAN CHAMPIONING A PROSPEROUS, DIVERSE AND CONNECTED REGIONAL ECONOMY 1 Table of Contents EXECUTIVE SUMMARY 3 2017-2018 METRICS 4 THE CORE OF LVGEA 5 Vision 5 Mission 5 Core Values 5 Chairman

More information

ORGANIZATIONAL STRATEGY AND ALIGNMENT FOR CUSTOMER EXPERIENCE MANAGEMENT

ORGANIZATIONAL STRATEGY AND ALIGNMENT FOR CUSTOMER EXPERIENCE MANAGEMENT ORGANIZATIONAL STRATEGY AND ALIGNMENT FOR CUSTOMER EXPERIENCE MANAGEMENT By: Richard English, Director, Strategic Consulting, Avaya Professional Services C ustomer experience maturity is instrumental in

More information

ETA Sector Strategies Technical Assistance Initiative Self-Assessment Pilot Tool 2.0

ETA Sector Strategies Technical Assistance Initiative Self-Assessment Pilot Tool 2.0 Sector Strategies Organizational Is your organization demand-driven and sector-focused? ABOUT THIS TOOL This self-assessment tool is designed to help local and regional workforce entities (and current

More information

ACQUISITION GUIDE liveoakbank.com/insurance

ACQUISITION GUIDE liveoakbank.com/insurance INSURANCE ACQUISITION GUIDE liveoakbank.com/insurance INTRODUCTION Congratulations! As either an existing owner or first-time buyer, you ve reached the point that you re ready to build your business by

More information

STUDENT BUSINESS PLAN PART 1: THE CONTEMPORARY BUSINESS ENVIRONMENT

STUDENT BUSINESS PLAN PART 1: THE CONTEMPORARY BUSINESS ENVIRONMENT BUSINESS NAME STUDENT BUSINESS PLAN PART 1: THE CONTEMPORARY BUSINESS ENVIRONMENT What is the name of your business? Hint: When you think of the name of your business, make sure it captures the spirit

More information

COMMUNITY SELF ASSESSMENT

COMMUNITY SELF ASSESSMENT COMMUNITY SELF ASSESSMENT WHAT IS IT? A community self assessment (strategic plan) is basically an inventory and analysis of existing conditions that generates a list of community improvement projects.

More information

FREQUENTLY ASKED QUESTIONS BY CHIEF ADMINISTRATIVE OFFICERS FOR THE CAMA CAO PERFORMANCE EVALUATION TOOLKIT

FREQUENTLY ASKED QUESTIONS BY CHIEF ADMINISTRATIVE OFFICERS FOR THE CAMA CAO PERFORMANCE EVALUATION TOOLKIT FREQUENTLY ASKED QUESTIONS BY CHIEF ADMINISTRATIVE OFFICERS FOR THE CAMA CAO PERFORMANCE EVALUATION TOOLKIT FREQUENTLY ASKED QUESTIONS BY CHIEF ADMINISTRATIVE OFFICERS FOR THE CAMA CAO PERFORMANCE EVALUATION

More information

This is us. Brand Book Bergen Energi

This is us. Brand Book Bergen Energi This is us Brand Book Bergen Energi 4 Preface 6 One message 8 History 10 Position 12 Mission 14 Brand challenge 16 Markets 18 Customer segments 20 Target groups 22 Services 24 Core values 26 Brand values

More information

WHAT ACCOUNTANTS NEED TO KNOW ABOUT E-COMMERCE CLIENTS. By Vinnie Fisher

WHAT ACCOUNTANTS NEED TO KNOW ABOUT E-COMMERCE CLIENTS. By Vinnie Fisher WHAT ACCOUNTANTS NEED TO KNOW ABOUT E-COMMERCE CLIENTS By Vinnie Fisher Table of Contents Introduction...3 Chapter 1: Attention Accountants!...4 Chapter 2: Challenges that E-Commerce Clients Face...6 Chapter

More information

SWOT as helping tool. Ruta Pels, Eesti People to People, Estonia. Tools for Trainers. 1. When to use SWOT?

SWOT as helping tool. Ruta Pels, Eesti People to People, Estonia. Tools for Trainers. 1. When to use SWOT? Ruta Pels, Eesti People to People, Estonia SWOT as helping tool Tools for Trainers 1. When to use SWOT? SWOT analyses are often used during strategic planning. They can serve as a precursor to any sort

More information

Village of Dobbs Ferry Village of Hastings-on-Hudson. Feasibility Study of Consolidating Departments of Public Works

Village of Dobbs Ferry Village of Hastings-on-Hudson. Feasibility Study of Consolidating Departments of Public Works Village of Dobbs Ferry Village of Hastings-on-Hudson Feasibility Study of Consolidating Departments of Public Works Introduction of the Consultant Team Laberge Group Benjamin H. Syden, AICP Director of

More information

Business Plan Workbook

Business Plan Workbook Business Plan Workbook Developed by the staff of the Niagara County Community College Small Business Development Center 3111 Saunders Settlement Rd. Sanborn, NY 14132 www.niagarasbdc.org Call today for

More information

An Introduction to Strategic Planning for Service Organizations

An Introduction to Strategic Planning for Service Organizations A Jolt Consulting Group White Paper An Introduction to Strategic Planning for Service Organizations April 2011 PO BOX 1217, SARATOGA SPRINGS, NY 12866 PAGE 1 of 9 Table of Contents Strategic Planning Challenges...

More information

VEDP 2.0: PARTNERING WITH VEDA TO POSITION EVERY REGION OF THE COMMONWEALTH FOR GROWTH. VEDA Fall Conference October 13, 2017

VEDP 2.0: PARTNERING WITH VEDA TO POSITION EVERY REGION OF THE COMMONWEALTH FOR GROWTH. VEDA Fall Conference October 13, 2017 VEDP 2.0: PARTNERING WITH VEDA TO POSITION EVERY REGION OF THE COMMONWEALTH FOR GROWTH VEDA Fall Conference October 13, 2017 0 TOPICS FOR TODAY S DISCUSSION VEDP s strategic planning efforts Stakeholder

More information

Buy The Complete Version of This Book at Booklocker.com:

Buy The Complete Version of This Book at Booklocker.com: Strategic planning step-by-step. BIG Strategic Planning for Your Business Buy The Complete Version of This Book at Booklocker.com: http://www.booklocker.com/p/books/3914.html?s=pdf BIG Strategic Planning

More information

Strategic Planning. The future of your organization.

Strategic Planning. The future of your organization. Strategic Planning The future of your organization What is it and why does it matter? Strategic Planning- What is it? Why would you do it? How will you do it? Who will be doing it? Timeframe (when will

More information

3/6/2014 HOSPITALITY AND RESTAURANT MANAGEMENT CHAPTER LEARNING OBJECTIVES CHAPTER LEARNING OBJECTIVES. Leaders Facilitate the Planning Process

3/6/2014 HOSPITALITY AND RESTAURANT MANAGEMENT CHAPTER LEARNING OBJECTIVES CHAPTER LEARNING OBJECTIVES. Leaders Facilitate the Planning Process HOSPITALITY AND RESTAURANT MANAGEMENT Leaders Facilitate the Planning Process OH 2-2 CHAPTER LEARNING OBJECTIVES Explain basic principles of planning, with an emphasis on how employees can assist, and

More information

Lake Organization Advanced: Capacity Techniques

Lake Organization Advanced: Capacity Techniques Aaron Thompson, PhD Associate Professor & Land Use Specialist, College of Natural Resources University of Wisconsin Stevens Point Mike Engleson, Executive Director, Wisconsin Lakes Lake Organization Advanced:

More information

Central Nebraska Humane Society Strategic Plan 2018, 2019, and 2020

Central Nebraska Humane Society Strategic Plan 2018, 2019, and 2020 Central Nebraska Humane Society Strategic Plan,, and 2020 Facilitation Method The facilitation method utilized is Technology of Participation (ToP). This method encourages participation of the entire group

More information

Central Nebraska Humane Society Strategic Plan 2018, 2019, and 2020

Central Nebraska Humane Society Strategic Plan 2018, 2019, and 2020 Central Nebraska Humane Society Strategic Plan,, and 2020 Facilitation Method The facilitation method utilized is Technology of Participation (ToP). This method encourages participation of the entire group

More information

Community Assessment & Planning

Community Assessment & Planning Community Assessment & Planning Presented by Performance Development Plus, L.L.C. 5000 West Esplanade Ave. # 142 Metairie, LA 70006 504-885-2004 * jvincent@communityfacts.com 2006-2008 P D P, LLC The Assessment-Planning

More information

ICSC Leasing Workshop 24 th July 2013 Market Research Vital & Necessary

ICSC Leasing Workshop 24 th July 2013 Market Research Vital & Necessary Shopping Centre Consultancy ICSC Leasing Workshop 24 th July 2013 Market Research Vital & Necessary Christopher Mears Director Content Why the Need For Marketing & Research? Research: Vital & Necessary

More information

Annual Qualification Review

Annual Qualification Review LCCI International Qualifications Level 3 Certificate in Principles and Practice of Management Annual Qualification Review 2008 For further information contact us: Tel. +44 (0) 8707 202909 Email. enquiries@ediplc.com

More information

Economic Development Background Information

Economic Development Background Information Economic Development Background Information A separate Economic Development Strategy Background Report, prepared by BAE as part of this project, provides detailed information on demographic trends, industry

More information

GRAND JUNCTION STRATEGIC PLAN

GRAND JUNCTION STRATEGIC PLAN GRAND JUNCTION STRATEGIC PLAN PC: James Alsop PC: GJVCB A ugust 2017 Introduction The central purpose in this undertaking was to provide the City of Grand Junction with a tool that can be used during the

More information

Auditing Corporate Strategies

Auditing Corporate Strategies Auditing Corporate Strategies Beyond traditional auditing Mohamad Nassar - Grant Thornton 10 November 2016 What is a Corporate Strategy audit? A strategy audit involves assessing the actual direction of

More information

Chart 1.1 The business planning process

Chart 1.1 The business planning process 1 1 Introduction This book is designed for those with an inspired idea who wish to translate it into a successful new business or incorporate it in an existing business. Usually, the first challenge for

More information

Intended Outcomes. Chapter Five - Citywide Economic Development Strategy Economic DEVELOPMENT

Intended Outcomes. Chapter Five - Citywide Economic Development Strategy Economic DEVELOPMENT Economic DEVELOPMENT Intended Outcomes Promote and position McKinney for desired and quality investment through these actions: Evaluate and modify existing incentive offerings in order to ensure the judicious

More information

HUMAN RESOURCE MANAGEMENT STRATEGY AND. Week 3 ANALYSIS

HUMAN RESOURCE MANAGEMENT STRATEGY AND. Week 3 ANALYSIS HUMAN RESOURCE MANAGEMENT STRATEGY AND Week 3 ANALYSIS STRATEGIC MANAGEMENT PROCESS (1) Goal-Setting and the Planning Process Plan: a course of action from getting from where you are to where you want

More information

Business Leadership Business and Computers

Business Leadership Business and Computers Scope And Sequence Timeframe Unit Instructional Topics 3 Week(s) 4 Week(s) Power Standards Explain what an entrepreneur does Describe types of business ownership Write a business plan for an original business

More information

The Digitally Engaged Food Shopper. Developing your Omnichannel Collaboration Model January 27, 2018

The Digitally Engaged Food Shopper. Developing your Omnichannel Collaboration Model January 27, 2018 The Digitally Engaged Food Shopper Developing your Omnichannel Collaboration Model January 27, 2018 Setting the Stage of our Three Year Digital Journey Digitally Engaged Food Shopper Update Industry s

More information

Economic DEVELOPMENT. ED/Market Opportunities. Assets to Capitalize On. Guiding Principles. Community Conscience. ED Priorities. City-Wide Strategies

Economic DEVELOPMENT. ED/Market Opportunities. Assets to Capitalize On. Guiding Principles. Community Conscience. ED Priorities. City-Wide Strategies Economic DEVELOPMENT Intended Outcomes Promote and position McKinney for desired and quality investment through these actions: Evaluate and modify existing incentive offerings in order to ensure the judicious

More information

Six Steps to Improving Corporate Performance with a Communication Plan

Six Steps to Improving Corporate Performance with a Communication Plan TALK POINTS COMMUNICATION Six Steps to Improving Corporate Performance with a Communication Plan How to develop a clear identity and communicate with your internal and external customers A Higher Level

More information

Scottsdale Chamber: VISION 2020

Scottsdale Chamber: VISION 2020 Scottsdale Chamber: VISION 2020 Scottsdale Area Chamber of Commerce June 28, 2016 Agenda Strategic Planning Process Vision 2020 SWOT Analysis Strategic Initiatives: 2016-2020 Voice of the Business Community

More information

Skating to Where the Puck Will Be: The Questions You Must Answer to Get It Right (And How I ve Gotten It Wrong)

Skating to Where the Puck Will Be: The Questions You Must Answer to Get It Right (And How I ve Gotten It Wrong) Skating to Where the Puck Will Be: The Questions You Must Answer to Get It Right (And How I ve Gotten It Wrong) 2 Why Have a Plan? 1997 me 3 4 5 -20% 6 A plan around which to improvise 7 What I Learned

More information

A PRACTITIONER S INTRODUCTION TO LEAP - LOCAL ECONOMIC ASSESSMENT PACKAGE

A PRACTITIONER S INTRODUCTION TO LEAP - LOCAL ECONOMIC ASSESSMENT PACKAGE A PRACTITIONER S INTRODUCTION TO LEAP - LOCAL ECONOMIC ASSESSMENT PACKAGE Economic Development Research Group, Inc. 2 Oliver Street, Boston, MA 02109 www.edrgroup.com September 2006 Introduction EDR Group

More information

TIF 102: Development Incentives vs Community Goals. Daniel J Lindstrom, AICP. Overview of Discussion

TIF 102: Development Incentives vs Community Goals. Daniel J Lindstrom, AICP. Overview of Discussion TIF 102: Development Incentives vs Community Goals League of Wisconsin Municipalities 2018 Annual Conference Daniel J. Lindstrom, AICP Community Development Consultant vision to reality Daniel J Lindstrom,

More information

If it is worth doing, it is worth doing slowly Mae West CREATING FOLLOWERSHIP DURING CHANGE MARCH, 2011 SUSAN L. NEWTON

If it is worth doing, it is worth doing slowly Mae West CREATING FOLLOWERSHIP DURING CHANGE MARCH, 2011 SUSAN L. NEWTON If it is worth doing, it is worth doing slowly Mae West 1 CREATING FOLLOWERSHIP DURING CHANGE MARCH, 2011 SUSAN L. NEWTON HOW PREVALENT IS RESISTANCE TO CHANGE? It is generally acknowledged that in an

More information

Information and Communications Technology (ICT) Strategy Consulting

Information and Communications Technology (ICT) Strategy Consulting Information and Communications Technology (ICT) Strategy Consulting Consulting End-to-end ICT consulting services Looking to effectively model your business processes using ICT? You need consulting services

More information

Strategic Planning for Economic Recovery. Lynn Knight, CEcD

Strategic Planning for Economic Recovery. Lynn Knight, CEcD for Economic Recovery Lynn Knight, CEcD for Disaster Recovery Why you need a plan: for Disaster Recovery Increase the speed of recovery Determine gaps and vulnerabilities Pre-disaster planning is far easier

More information

Marketing Strategy. Marketing Strategy

Marketing Strategy. Marketing Strategy Marketing Strategy A marketing strategy sets out in detail how your organisation will get your products or services in front of potential customers who need them. Trying to market your product or service

More information

Executive Director Evaluation

Executive Director Evaluation Executive Director Evaluation From the National Center for Nonprofit Boards Introduction By failing to adequately evaluate the chief executive, many nonprofit boards miss an opportunity to express support

More information

Brainjocks Workbook JUMPSTART YOUR DIGITAL STRATEGY. A Workbook to Help You Define Your Strategic Approach

Brainjocks Workbook JUMPSTART YOUR DIGITAL STRATEGY. A Workbook to Help You Define Your Strategic Approach 2018 Brainjocks Workbook JUMPSTART YOUR DIGITAL STRATEGY A Workbook to Help You Define Your Strategic Approach KEY TAKEAWAYS The importance of a digital strategy Identifying your primary audiences Sizing

More information

Health Care. Your Strategy Fulfills Your Mission 8/14/2018. Performance Advisory Services Strategic Planning. July 26, 2018

Health Care. Your Strategy Fulfills Your Mission 8/14/2018. Performance Advisory Services Strategic Planning. July 26, 2018 Health Care Performance Advisory Services Strategic ning Your Strategy Fulfills Your Mission July 26, 2018 David Rodarte Director Cincinnati 513.699.8482 drodarte@bkd.com John Harned Director Oklahoma

More information

4/12/2017 STRATEGIC PLANNING 7 HABITS OF EFFECTIVE PEOPLE ORGANIZATION OF THE FUTURE

4/12/2017 STRATEGIC PLANNING 7 HABITS OF EFFECTIVE PEOPLE ORGANIZATION OF THE FUTURE STRATEGIC PLANNING 7 HABITS OF EFFECTIVE PEOPLE 1. Be proactive 2. Begin with the end 3. Put first things first 4. Think win/win 5. Seek first to understand then to be understood 6. Synergize 7. Sharpen

More information

Strategic Plan:

Strategic Plan: Strategic Plan: 2015-2018 Mission: The mission of Waukegan Main Street is to stimulate the physical, economic, and cultural vitality of downtown Waukegan and the lakefront through community and business

More information

GUIDELINE FOR WRITING A BUSINESS PLAN

GUIDELINE FOR WRITING A BUSINESS PLAN GUIDELINE FOR WRITING A BUSINESS PLAN Copyright CERIM This project is implemented through the CENTRAL EUROPE Programme co-financed by the ERDF. DIRECTORY WRITING A BUSINESS PLAN 3 1. Why you need to write

More information

Social Media Marketing Plan

Social Media Marketing Plan Social Media Marketing Plan (Name) (Date) (Company) (Overview) Social Media Marketing Outline Instructions Complete all parts with a 1 2 paragraph answer. This will help you to organize your ideas and

More information

Business Plan Template

Business Plan Template City of Manassas Economic Development Authority 9027 Center Street, Room 202, Manassas, VA 20110 (703) 257-8223 www.manassasbusiness.org or psmall@manassasva.gov Business Plan Template So you have an amazing,

More information

RESULTS. SAMPLE OF AN ACTUAL REPORT (PART II) Name of site left off. CERTIFIED: No Yes

RESULTS. SAMPLE OF AN ACTUAL REPORT (PART II) Name of site left off. CERTIFIED: No Yes MC WORKFORCE DEVELOPMENT BOARD Technical Assistance Report For XXX Center or Organization From the Certification Subcommittee Of the Quality Assurance Committee DATE SAMPLE OF AN ACTUAL REPORT (PART II)

More information

Branding, Development, and Marketing Action Plan

Branding, Development, and Marketing Action Plan Branding, Development, and Marketing Action Plan Town of Concrete 2017 Prepared by Concrete Economic Development Commission The resulting branding and marketing plan, as outlined in this report, is built

More information

A practical guide to workforce shaping and commissioning for better outcomes

A practical guide to workforce shaping and commissioning for better outcomes A practical guide to workforce shaping and commissioning for better outcomes Autumn 2017 Workforce shaping and commissioning for better outcomes, Autumn 2017 Published by Skills for Care, West Gate, 6

More information

TOPEKA CITY & SHAWNEE COUNTY

TOPEKA CITY & SHAWNEE COUNTY FINAL REPORT TOPEKA CITY & SHAWNEE COUNTY LOCAL COMMUNITY TECHNOLOGY PLANNING PILOT PROJECT AUGUST 20, 2014 TABLE OF CONTENTS EXECUTIVE SUMMARY... 5 I. BACKGROUND... 6 II. PURPOSE AND OUTLINE OF THIS FINAL

More information

Final Report. Town of Ajax. Economic Development + Tourism Strategy

Final Report. Town of Ajax. Economic Development + Tourism Strategy Final Report Town of Ajax Economic Development + Tourism Strategy May 2010 Contents Executive Summary 1 Introduction 16 1.1 Purpose of the Report 16 1.2 Approach 16 2 Economic Base Analysis 18 2.1 Location

More information

Key Points How to create an effective business plan

Key Points How to create an effective business plan Key Points What s in a business plan? 1. An executive summary 2. The business profile 3. The market analysis for your products or services 4. The marketing plan 5. The operating plan 6. The management

More information

Chapter: Chapter 02: Making Human Resource Management Strategic

Chapter: Chapter 02: Making Human Resource Management Strategic Chapter: Chapter 02: Making Human Resource Management Strategic True/False 1. A clear strategy for being better than competitors and a highly motivated workforce are major keys for long term profitability.

More information

St. Vrain and Left Hand Creeks Stream Management Plan Discussion Stakeholder Interview Summary September 22, 2017

St. Vrain and Left Hand Creeks Stream Management Plan Discussion Stakeholder Interview Summary September 22, 2017 Expertise in the group includes the following technical skills: Water resources management, hydrology Water treatment, water quality Engineering, excavation Watershed science, environmental science, ecology,

More information

DIVERSITY & INCLUSION STRATEGIC PLAN,

DIVERSITY & INCLUSION STRATEGIC PLAN, DIVERSITY & INCLUSION STRATEGIC PLAN, 2018-2021 October 2018 CONTENTS Message from the Chair 1 Introduction 2 D&I Vision 2 D&I Objectives & Outcomes 3 D&I Strategies & Actions 4 D&I Timelines & Milestones

More information

Expert Reference Series of White Papers. Bridging IT Skills Gaps to Transform Your Business

Expert Reference Series of White Papers. Bridging IT Skills Gaps to Transform Your Business Expert Reference Series of White Papers Bridging IT Skills Gaps to Transform Your Business 1-800-COURSES www.globalknowledge.com Bridging IT Skills Gaps to Transform Your Business James A. DiIanni, SFIA

More information

2011 BMW CCA North Central Region

2011 BMW CCA North Central Region 2011 BMW CCA North Central Region Chapter Caucus 21 Chapter Caucus Agenda Chapter Caucus Agenda Saturday, February 19 8:30 Introductions 9:00 Leadership Exercise I 10:15 Break 10:30 Membership Discussion

More information

Essential Elements of Knowledge Transfer and Retention

Essential Elements of Knowledge Transfer and Retention Document INPO 06-004 November 2006 Essential Elements of Knowledge Transfer and Retention GENERAL DISTRIBUTION GENERAL DISTRIBUTION: Copyright 2006 by the Institute of Nuclear Power Operations. Not for

More information

Opportunity Recognition. Chapter 6

Opportunity Recognition. Chapter 6 Opportunity Recognition Chapter 6 What is a Business Plan Section 1 Purpose of a Business Plan A business plan is a statement of your business goals, the reasons you think these goals can be met, and how

More information

PHASE IV: IMPLEMENTATION OF THE POWER OF SUNY Draft: October 19, 2010

PHASE IV: IMPLEMENTATION OF THE POWER OF SUNY Draft: October 19, 2010 PHASE IV: IMPLEMENTATION OF THE POWER OF SUNY Draft: October 19, 2010 Table of Contents I. Introduction II. Implementation Principles III. Organizational Structure and Process IV. Deliverables V. Conclusion

More information

How to Create a Regional Presence with Referral Relationships Gaining Market Share in Competitive Tertiary Markets

How to Create a Regional Presence with Referral Relationships Gaining Market Share in Competitive Tertiary Markets How to Create a Regional Presence with Referral Relationships Gaining Market Share in Competitive Tertiary Markets Article printed permission of Strategic Health Care Marketing, September 2003 by Kriss

More information

A buyer s guide to data-driven HR. Which approach is best for you?

A buyer s guide to data-driven HR. Which approach is best for you? A buyer s guide to data-driven HR Which approach is best for you? You know where you want to go. Now pick your route. Smart organizations know that they need to use their HR data to do big, important things.

More information

Research Studies on Building Social License within Mineral Exploration

Research Studies on Building Social License within Mineral Exploration Research Studies on Building Social License within Mineral Exploration Jacquie Nelsen Malcolm Scoble SDIMI Conference 2007 Milos, Greece June 17-20 http://www.mining.ubc.ca/sociallicense.html Agenda 1.

More information

Four Primary Roles for Business Service Staff

Four Primary Roles for Business Service Staff 2013 WIA Statewide Meeting Four Primary Roles for Business Service Staff Presented by Melanie Arthur Greg Newton Associates 1 Training Topics 1. Discuss four primary roles for business services staff:

More information

Strategy Analysis. Chapter Study Group Learning Materials

Strategy Analysis. Chapter Study Group Learning Materials Chapter Study Group Learning Materials 2015, International Institute of Business Analysis (IIBA ). Permission is granted to IIBA Chapters to use and modify this content to support chapter activities. All

More information