OPPORTUNITIES AND CHALLENGES OF WORKPLACE DIVERSITY
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1 Second Edition OPPORTUNITIES AND CHALLENGES OF WORKPLACE DIVERSITY THEORY, CASES, AND EXERCISES University of Utah Harris Sondak University of Utah Prentice Hall Boston Columbus Indianapolis New York San Francisco r Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo
2 CONTENTS Preface viii Part I Uncovering the Complexities of Workplace Diversity 1 Chapter 1 Diversity in the Workplace: A Theoretical and Pedagogical Perspective 3 Diversity Management 4 Opportunities of Teaching Diversity Management 4 Challenges of Teaching Diversity Management 6 Defining Diversity 7 Society for Human Resource Management 7 Marilyn Loden 8 Anita Rowe and Lee Gardenswartz 9 R. Roosevelt Thomas, Jr. 10 Myrtle P. Bell 10 David A. Thomas and Robin J. Ely 10 Michalle E. Mor Barak 11 Four Principles for an Improved Definition of Diversity 11 Understanding Leadership-Based Organizational Paradigms for Managing Diversity 14 Resistance Paradigm 14 Discrimination-and-Fairness Paradigm 15 Access-and-Legitimacy Paradigm 16 Integration-and-Learning Paradigm 16 Understanding the Business Case for Diversity 18.. The Business Case for Diversity 18 Assessing the Business Case for Diversity 19 Chapter 2 Diversity in the Workplace: A Legal Perspective 26 P. Corper James Administration of the Law 27. Amendments to Title VII 28 The Protected Classes 28 Race 28 Hi
3 iv Contents National Origin 29 Color of Skin 30 Religion 30 Age 31. Veterans 31 Disability 32 Sex/Gender 34 > Sexual Orientation 37 Advice for Managers 38 Have a Title VII Policy and Procedure 38 Be Clear about the "Legitimate Business Purpose" Concept 38 Develop Objective Job Criteria 39 Do Not Retaliate 39 Advice for Employees 39 Follow Policies and Procedures 39 Behave Reasonably 39 A Word about Affirmative Action 40 The Future of Title VII 40 Chapter 3 Diversity Management as Systemic 44 A Systemic Approach to Managing Diversity 48 Leadership Commitment 50 Communication 51 Recruitment and Retention 52 Incorporation of Diversity into the Main Work of Organization 55 Linkage of Diversity Initiatives to Organizational Outcomes 56 External Relationships 57 CASE STUDY: Diversity as Strategy 58 David A. Thomas Part II Managing and Mismanaging: Case Studies on American Businesses 71 Chapter 4 Gender 73 Obama Signs Equal-Pay Legislation 74 Sheryl Gay Stolberg y Essay: Off-Ramps and On-Ramps: Keeping Talented Women on the Road to Success 75 Sylvia Ann Hewlett and Carolyn Buck Luce
4 Contents CASE STUDY: Augusta National Golf Club: Membership for Women or Staying the Course? 87 Ray B. Swart, Ashish K. Singh, and Andrew Nelson under the supervision of James S. O'Rourke CASE STUDY: Mothers Work Inc.: Brand Image and Accusations of Employment Discrimination 95 Carolyn E. Billick and Lusiena H. C. Wong under the supervision of James S. O'Rourke Chapter 5 Race and National Origin 101 NFL Looking to Expand Rooney Rule 102 Associated Press Essay: The Truth about Mentoring Minorities: Race Matters 103 David A. Thomas CASE STUDY: The Classic Look of Discrimination: Abercrombie & Fitch's Struggle to Manage Diversity 109 and Jacob K. Sorensen CASE STUDY: Texaco, Inc.: Racial Discrimination Suit (A) 118 Tanya Goria, DeWayne Reed, and Dan Skendzel under the supervision of James S. O'Rourke CASE STUDY: Texaco, Inc.: Racial Discrimination Suit (B) 121 Tanya Goria, DeWayne Reed, and Dan Skendzel under the supervision of James S. O'Rourke CASE STUDY: Denny's Restaurants: Creating a Diverse Corporate Culture (A) 133 M. Jennifer Abes, W. Brent Chism, and Thomas F. Sheeran under the supervision of James S. O'Rourke CASE STUDY: Denny's Restaurants: Creating a Diverse Corporate Culture (B) 138 M. Jennifer Abes, W. Brent Chism, and Thomas F. Sheeran under the supervision of James S. O'Rourke Chapter 6 Age 141 Many Workers Ages 50+ Downshift in New Jobs And Love the Work 142 AARP Press Center Essay: It's Time to Retire Retirement 143 Ken Dychtwald, Tamara Erickson, and Bob Morison CASE STUDY: Asleep at the Wheel: Ford Motor Company's Exclusion of the Older Worker 152 Chapter 7 Religion and Spirituality 161 Religion in the Workplace Is Diversity Issue for U.S. Companies: Many Firms Seek Guidance in Accommodating Employees' Religious Practices 162 Louise Fenner
5 vi Contents Essay: Taking Religion to Work 163. C. Stone Brown CASE STUDY: Purity of Spirit: Tom's of Maine 172 Adapted by from a case written by Edmund R. Gray Chapter 8 Sexual Orientation and Identity 183 LGBT Equality at the Fortune Human Rights Campaign Essay: Selections from Straight Talk About Gays in the Workplace: Creating an Inclusive/Productive Environment for Everyone in Your Organization 185 Liz Winfeld CASE STUDY: The Cracker Barrel Restaurants 193 John Howard CASE STUDY: When Steve Becomes Stephanie 198 Loren Gary and Brian Elliot Chapter 9 Disabilities 207 Finding the Right Way to Disclose a Disability 208 Suzanne Robitaille Essay: Counting on Workers with Disabilities 209 Susan J. Wells Essay: Selections from the Inclusive Corporation: A Disability Handbook for Business Professionals 216 Griff Hogan CASE STUDY: In the Eye of the Perfect Storm: Creating Accessibility IBM, GM, and CISCO 221 Part III Exercises: Developing Three Essential Skills 233 Chapter 10 Analyzing Self 235 Your Pie Chart 235 Taylor Cox and Ruby L. Beale Diversity Questionnaire 236 William Sonnenschein First Thoughts 237 Jonamay Lambert and Selma Myers Masculine and Feminine Speaking Styles 238 Religion and the Workplace: A Brainstorming Activity 240
6 Contents vii Chapter 11 Understanding Difference 242 v Analysis of Mini Diversity Management Cases 242 Carlos Eduardo de Sousa What Constitutes Sexual Harassment? 247, P. Corper James, and Harris Sondak Religion and Spirituality: What Could be Happening Here? 248 Discrimination Based on Sexual Orientation: Counting the Costs 249 Amy J. Zuckerman and George F. Simons The Ten Commandments of Interacting with People with Disabilities 251 Cultural Diversity 253 Jonamay Lambert and Selma Myers Chapter 12 Assessing Organizations 255 Index 270 Examining Exemplary Leaders in Managing Diversity 255 Analysis of Diversity Consulting Companies 257 Analyzing Diversity Commitment on Company Websites 258 Diversity and Sports: An Examination of the NFL, NASCAR, NHL, PGA, and NBA 259 and Ruslan Chaplygin The Diversity Consulting Team 261, Nine Symptoms that May Indicate a Need for Diversity Training 265 Lee Gardenswartz and Anita Rowe Managing Diversity Questionnaire 265 Lee Gardenswartz and Anita Rowe Asking Good Questions 267 Lee Gardenswartz and Anita Rowe
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