Facilities Management (England)

Transcription

1 Facilities Management (England) IMPORTANT NOTIFICATION FOR ALL APPRENTICESHIP STARTS FROM 22 AUGUST 2017 Modifications to SASE came into effect on 22 August Accordingly, SASE publication DFE applies both to new Apprenticeship starts from 22 August 2017 and all Apprenticeships commenced before and not completed by 22 August For more details of the changes please read the following preface page to the framework document. Latest framework version? Please use this link to see if this is the latest issued version of this framework: afo.sscalliance.org/frameworkslibrary/index.cfm?id=fr01866 Issue date: 29 November 2012 Issued by Instructus

2 Modifications to SASE came into effect on 22 August Accordingly, SASE publication DFE applies both to new Apprenticeship starts from 22 August 2017 and all Apprenticeships commenced before and not completed by 22 August The modifications allow for an exemption to the English and Maths regular minimum requirements for people with Special Educational Needs, Learning Difficulties or Disabilities. This means that adjusting the minimum requirements to Entry Level 3 in English and Maths can be considered by the provider, on an individual and case-by-case basis, where all of the conditions of the updated SASE section 18 (Intermediate level) or section 37 (Advanced level) for have been satisfied and can be evidenced. Full details relating to the exceptions eligibility criteria are contained in: Sections of SASE for Intermediate Level Apprenticeships Sections of SASE for Advanced Level Apprenticeships When applying this exemption, providers must STILL consider how to enable the Apprentice to access further literacy and numeracy development including Level 1 and Level 2 courses as part of their overall training provision. The modifications to SASE have also extended the list of qualifications that meet the minimum English requirements to allow for a British Sign Language (BSL) qualification, at the appropriate level, to be accepted as an alternative to a qualification in English, where BSL is the primary language of the Apprentice. Full details relating to BSL acceptance are contained in: Section 5(f) of SASE for Intermediate Level Apprenticeships Section 28(f) of SASE for Advanced Level Apprenticeships Furthermore, the SASE modifications have further extended the list of qualifications that meet the minimum English and Maths requirements to allow for the acceptance of a range of UK-wide qualifications, as an alternative to qualifications gained in England. Full details relating to the list of acceptable qualifications are contained in: Sections 5(g-j) and 6(f-i) of SASE for Intermediate Level Apprenticeships Sections 28(g-j) and 29(f-i) of SASE for Advanced Level Apprenticeships The modifications include reference to the new numerical grades in the reformed GCSE system and the minimum grade requirements. A grade 4 (new grading) will be considered equivalent to a grade C (old grading). A grade 2 (new grading) will be considered equivalent to a Grade E (old grading). Full details relating to the numerically graded GCSEs are contained in: Sections 5 and 6 of SASE for Intermediate Level Apprenticeships Sections 28 and 29 of SASE for Advanced Level Apprenticeships Please note that some frameworks may have English and Maths grade/level requirements that are above the SASE regular minimum requirements. The exceptions relating to the use of British Sign Language or Entry Level 3 qualifications, detailed above, do not apply to industry-specific minimum entry requirements. Please check specific framework documents to ascertain where this is the case and/or check directly with the Issuing Authority responsible for the framework. The updated version of SASE, and guidance documents, can be accessed here:

3 Facilities Management (England)

4 Framework summary Facilities Management Intermediate Level Apprenticeship in Facilities Services This framework includes information on Personal Learning and Thinking Skills Pathways for this framework at level 2 include: Pathway 1: Facilities Services Competence qualifications available to this pathway: C1 - Level 2 Certificate in Property, Caretaking and Facilities Services (old version) C2 - Level 2 Certificate in Facilities Services (new version) Knowledge qualifications available to this pathway: K1 - Level 2 Certificate in Facilities Services Principles Combined qualifications available to this pathway: N/A This pathway also contains information on: Employee rights and responsibilities Functional skills Facilities Management Advanced Apprenticeship in Facilities Management This framework includes information on Personal Learning and Thinking Skills Pathways for this framework at level 3 include: Pathway 1: Facilities Management Competence qualifications available to this pathway: C1 - Level 3 Certificate in Facilities Management Practice Knowledge qualifications available to this pathway: K1 - Level 3 Certificate in Facilities Management Combined qualifications available to this pathway: N/A This pathway also contains information on: Employee rights and responsibilities Functional skills Facilities Management

5 Higher Apprenticeship in Facilities Management This framework includes information on Personal Learning and Thinking Skills Pathways for this framework at level 4 include: Pathway 1: Facilities Management (Generic) Competence qualifications available to this pathway: C1 - Level 4 Diploma in Facilities Management Practice Knowledge qualifications available to this pathway: K1 - Level 4 Diploma in Facilities Management Combined qualifications available to this pathway: N/A This pathway also contains information on: Employee rights and responsibilities Functional skills Pathway 2: Facilities Management (Building Services) Competence qualifications available to this pathway: C1 - Level 4 Diploma in Facilities Management Practice Knowledge qualifications available to this pathway: K1 - Level 4 HNC Diploma in Construction and the Built Environment (Building Services Engineering) Combined qualifications available to this pathway: N/A This pathway also contains information on: Employee rights and responsibilities Functional skills Facilities Management Higher Apprenticeship in Facilities Management This framework includes information on Personal Learning and Thinking Skills Pathways for this framework at level 5 include: Pathway 1: Facilities Management (Generic) Competence qualifications available to this pathway: N/A Knowledge qualifications available to this pathway: N/A Combined qualifications available to this pathway: B1 - Level 5 Diploma in Facilities Management

6 B2 - Level 5 Diploma in Facilities Management Practice This pathway also contains information on: Employee rights and responsibilities Functional skills Pathway 2: Facilities Management (Building Services) Competence qualifications available to this pathway: C1 - Level 5 Certificate in Facilities Management Knowledge qualifications available to this pathway: K1 - Level 5 HND Diploma in Construction and the Built Environment (Building Services Engineering) Combined qualifications available to this pathway: N/A This pathway also contains information on: Employee rights and responsibilities Functional skills

7 Framework information Information on the Issuing Authority for this framework: Instructus The Apprenticeship sector for occupations in air conditioning, building services engineering, business and administration, cleaning, customer service, digital/information technology, electro technical, electrical and electronic servicing, enterprise and business support, facilities management, heating and ventilating, housing, human resources and recruitment, industrial relations, leadership and management, marketing and sales (also includes contact centres and third sector), plumbing, property and refrigeration. Issue number: 12 Framework ID: FR01866 Date this framework is to be reviewed by: 30/06/2013 This framework includes: Level 2 Level 3 Level 4 Level 5 This framework is for use in: England Short description This Apprenticeship framework, ranging from Intermediate to Higher level has been designed with the help of employers to attract new people into the Facilities Management (FM) sector and to upskill the existing workforce with qualifications. FM involves providing a quality and cost effective maintenance and care service for a wide range of commercial and public buildings, such as hotels, hospitals, office and shopping complexes, arenas, educational or convention centres. Facilities Managers make sure that facilities such as security, catering and cleaning (referred to as 'soft services') and maintenance and building services (referred to as 'hard services') run smoothly, so that customers can run their businesses efficiently. The sector is also responsible for property and estates management, including energy management and environmental protection. At the Higher levels there are two pathways; a generic or soft services route, and a building services or hard services route. HE qualifications are part of the building services pathway.

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9 Contact information Proposer of this framework Asset Skills on behalf of employers within the sector. Employers who played a major part in the development of this framework include Carillion, Interserve, Compass, G4S, SGP, MITIE and the NHS. Developer of this framework Name: Organisation: Organisation type: Job title: Gill Spatcher Asset Skills Sector Skills Council Skills Development Manager - Apprenticeships Phone: Postal address: Website: gspatcher@assetskills.org Sol House 29 St Katherine's Street Northampton NN1 2QZ Issuing Authority's contact details Issued by: Issuer contact name: David Bell Issuer phone: Issuer dbell@assetskills.org

10 Revising a framework Contact details Who is making this revision: Your organisation: Your address: Gill Spatcher Asset Skills gspatcher@assetskills.org Why this framework is being revised To include a definition of s at the beginning of the Summary of purpose To detail the minimum number of credits Removal of ERR outcomes Addition of further qualifications Summary of changes made to this framework Please see the list above Qualifications removed N/A Qualifications added BIFM Level 2 Certificate in Facilities Services - 600/6925/9 BIFM Level 2 Certificate in Facilities Services Principles - 600/6861/9 IQ Level 3 Certificate in Facilities Management Practice - 600/6533/3 Edexcel BTEC Level 4 Diploma in Facilities Management Practice - 600/7119/9 Qualifications that have been extended N/A

11 Purpose of this framework Summary of the purpose of the framework Definition of Apprenticeships An Apprenticeship is a job with an accompanying skills development programme designed by employers in the sector. It allows the apprentice to gain technical knowledge and real practical experience, along with functional and personal skills, required for their immediate job and future career. These are acquired through a mix of learning in the workplace, formal off the job training and the opportunity to practice and embed new skills in a real work context. This broader mix differentiates the Apprenticeship experience from training delivered to meet narrowly focused job needs. On completion of the Apprenticehip the apprentice must be ble to undertake the full range of duties, in the range of circumstances appropriate to the job, confidently and competently to the standard set by the industry Profile of the sector Facilities Management (FM) involves providing a quality and cost effective maintenance and care service for a wide range of commercial and public buildings, such as hotels, hospitals, office and shopping complexes, arenas, educational or convention centres. Facilities Managers make sure that facilities such as security, catering and cleaning (referred to as 'soft' services) and maintenance and building services (referred to as 'hard' services) run smoothly, so that customers can run their businesses efficiently. The sector is also responsible for property and estates management, including energy management and environmental protection. In England there are around 166,000 people employed in facilities management in over 14,900 organisations, mainly in small organisations. It is likely that the number of people employed in FM is significantly higher. The FM industry is currently difficult to quantify due to the lack of data under a specific Standard Industry Classification code. Recent surveys show that Facilities Managers were optimistic about the sector with 96% planning to expand their business in 2013 and a significant proportion looking to increase staff numbers 42% of responses predicted a 10% rise in staff numbers. Facilities Management plays a key role in the Business Services sector, identified by the Government in 2009 as one of the six areas of future growth. There is the potential to expand into new areas such as education, leisure and manufacturing sectors and the Green Agenda which is increasingly important, however employers report that around a third of their staff do not have the skills to make this happen. Challenges faced by Facilities Management companies include: staffing & training - finding the right staff with the right skills and retaining skilled staff and

12 helping staff get to grips with technical, procurement, energy management, customer service aspects of the job and encouraging managers to complete training; attracting more young people into Facilities Management which, as a fairly new profession is not seen by young people as a career option, to counter act an ageing workforce internal factors such as increasing efficiency, managing budget cuts and keeping costs down, as well as securing funding and getting clients to pay on time; market share - competition from other organisations and the impact this is having on the ability of companies to retain existing business and secure new contracts; legislation - the need to keep up to date with new legislation, particularly around the low carbon agenda as well as other areas, such as health and safety; technical skills gaps within FM a lack of skills in this area may result in an inability to effectively maintain or repair building systems which will have an adverse effect on energy management just under a third of the workforce have qualifications below Level 2 or no qualification at all. Future competencies required by the sector include: knowledge of outsourcing strategies; a broader set of generic management skills linked to customer service and relationship management; the built environment accounts for nearly 47% of CO2 emissions - the sector needs to have the knowledge and skills to help in achieving the European energy efficiency targets by 2020 enhanced technical and IT skills due to the growth of intelligent buildings linked to the design of energy efficient systems; skills and knowledge relating to legislation and regulation, including TUPE, health, safety and environmental protection; commercial awareness and financial skills in relation to managing budgets and profits. The framework will also contribute to meeting the wider skills priorities for England by: providing flexible access to a high quality Level 2 and 3 skills programme, which act as a real alternative to GCSEs and A levels for those who prefer this style of learning and achievement; incorporating skills to improve the general literacy, numeracy in England; using technical and competence qualifications, valued by employers, to help their businesses grow and remain competitive; developing Apprentice s Personal Learning and Thinking Skills, to build their confidence and creativity, improving their social and working lives; developing Apprentice s employability skills, making them more attractive to all employers whichever career they choose; providing a career pathway into jobs and training at technician level and higher, to provide the skills which the economy needs to grow. Facilities Management is a new industry and there has not been a traditional route into the

13 sector. The FM s will help to address this and to professionalise the role. Employers have been involved with the design of the qualifications in this framework which will develop the critical skills required within the sector and the framework has also been updated to meet the requirements of the new Specification of Apprenticeship Standards for England. Advanced Apprentices will work as Assistant Facilities Manager, team leader or be employed in a trainee role, resolving problems and ensuring the smooth running of facilities and services. Intermediate apprentices will work as multi-skill Facilities operatives, reporting to Facilities Managers, and will undertake a variety of duties depending on customer and organisational requirements. Apprentices at Level 4 will be Facilities Manager or Building Services Manager. At Level 5 the job roles will have added responsibility such as managing larger or multi-site contracts. Aims and objectives of this framework (England) The aim of the is to attract new people into the sector and to upskill the existing workforce to enable employers to remain competitive and profitable. The objectives are to: 1. attract new people from under-represented groups into the sector helping to fill current and future skills gaps 2. upskill the existing workforce by qualifying them to level 2 through to level 5 3. provide clear and flexible entry routes into the sector leading to higher level jobs and professional status 4. make FM a career of choice for people new to the sector Please refer to the Asset Skills website for more information: /LabourMarket.aspx?#ResearchStateoftheSector

14 Entry conditions for this framework Employers are looking to attract applicants from a wide range of backgrounds and experience. Applicants will be expected to have basic literacy and numeracy skills on which this will build, be willing to work as part of a team and have a keen interest in providing high standards of customer service. Training providers and employers will use initial assessment to ensure that applicants have a fair opportunity to demonstrate their ability and to tailor programmes to meet individual needs, recognising prior qualifications and experience. For more information on entry conditions please refer to the Intermediate, Advanced and Higher Level Apprenticeship specific guidance. If accredited prior learning has taken place Asset Skills recommends that the programme be tailored to allow the apprentice to undertake new learning and develop new skills, including learning at a higher level. This is especially important in the area of Functional Skills.

15 ... level 2 Level 2 Title for this framework at level 2 Intermediate Level Apprenticeship in Facilities Services Pathways for this framework at level 2 Pathway 1: Facilities Services

16 ... level 2... Pathway 1 Level 2, Pathway 1: Facilities Services Description of this pathway Total number of credits for this framework is 43. This consists of the following: Competency qualification = 20 Knowledge qualification = 13 Functional Skills = 10 Entry requirements for this pathway in addition to the framework entry requirements There are no minimum requirements and formal qualifications are not necessary. However, some duties may involve working at heights, working in enclosed spaces and outdoor work in all weather conditions.

17 ... level 2... Pathway 1 Job title(s) Facilities Services Operative Job role(s) duties include all or some of the following: securing the site, setting up rooms for events, assist with cleaning, site emergency and evacuation procedures, porterage, carrying out minor maintenance repairs, reading energy meters and using the intelligent BMS to control heating and ventilation.

18 ... level 2... Pathway 1 Qualifications Competence qualifications available to this pathway C1 - Level 2 Certificate in Property, Caretaking and Facilities Services (old version) No. Ref no. Awarding organisation Credit value Guided learning hours UCAS points value C1a 600/0198/7 ABBE N/A C1b 600/0026/0 WAMITAB N/A C2 - Level 2 Certificate in Facilities Services (new version) No. Ref no. Awarding organisation Credit value Guided learning hours UCAS points value C2a 600/5476/1 City and Guilds N/A C2b 600/5859/6 Edexcel N/A C2c 600/6925/9 BIFM N/A

19 ... level 2... Pathway 1 Knowledge qualifications available to this pathway K1 - Level 2 Certificate in Facilities Services Principles No. Ref no. Awarding organisation Credit value Guided learning hours UCAS points value K1a 600/5449/9 Edexcel N/A K1b 600/5477/3 City & Guilds N/A K1c 600/6308/7 WAMITAB N/A K1d 600/6861/9 BIFM N/A

20 ... level 2... Pathway 1 Combined qualifications available to this pathway N/A Relationship between competence and knowledge qualifications The knowledge qualification provides a broader understanding of knowledge requirements for the sector.

21 ... level 2... Pathway 1 Transferable skills (England) Functional Skills / GCSE (with enhanced functional content) and Key Skills (England) Apprentices must complete or have completed one of the English transferable skills qualifications and one of the Mathematical transferable skills qualifications listed below in order to successfully complete their Apprenticeship and this will carry the QCF five credit values. If they do not have these qualifications as part of their evidence an Apprenticeship certificate cannot be awarded. English Minimum level or grade Credit value Functional Skills qualification in English 1 5 GCSE qualification in English (with enhanced functional content) E 5 Key Skills qualification in Communication achieved either before September 2013 as part of the Apprenticeship, or...* 1 5 GCSE Qualification in English* E N/A A' Level or AS Level qualification in English Language* E N/A A' Level or AS Level qualification in English Literature* E N/A A' Level or AS Level qualification in English Language and Literature* E N/A GCSE or O' Level qualification in English Language** A N/A A' Level or AS Level qualification in English Language** A N/A A' Level or AS Level qualification in English Literature** A N/A A' Level or AS Level qualification in English Language and Literature** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship.

22 ... level 2... Pathway 1 Mathematics Minimum level or grade Credit value Functional Skills qualification in Mathematics 1 5 GCSE qualification (with enhanced functional content) in Mathematics E 5 Key Skills qualification in Application of Number achieved either before September 2013 as part of the Apprenticeship, or...* 1 5 GCSE qualification in Mathematics* E N/A A' level or AS Level qualification in Mathematics* E N/A A' Level or AS Level qualification in Pure Mathematics* E N/A A'Level or AS Level qualification in Further Mathematics* E N/A GCSE or O'Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Pure Mathematics** A N/A A' Level or AS Level qualification in Further Mathematics** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship. Inclusion of Information and Communications Technology (ICT) ICT Functional skill is not a requirement of this framework. A review of job roles shows that formal ICT skills are not necessary. Apprentices do not have access to computers and would tend to use portable PDA units for communication purposes. In-house training will be given to use the Building Management systems.

23 ... level 2... Pathway 1 Progression routes into and from this pathway Progression into this Intermediate Level Apprenticeship Apprentices can enter Facilities Services from any background and qualifications are not essential Possible progresson routes could be as follows: Advanced Level Apprenticeship in Facilities Management Progression to team leader, supervisor roles Level 3 Diploma in Property, Caretaking and Supervision Skills First Line Management qualifications at Level 3 Lateral move to an Intermediate level Building Services Possible progression to an Advanced level Building Services (subject to relevant work experience) Ultimately the apprentice could progress to a higher level management position in Facilities Management, managing several contracts and a large number of staff. For further information about careers in Facilities Services and Management visit: tskills.org/careersandtraining/careershome.aspx

24 ... level 2... Pathway 1 Employee rights and responsibilities All apprentices MUST receive an induction to the workplace and to the programme. ERR will be delivered through one of two options, either a checklist or workbook, which will ensure that the apprentice knows and understands each of the nine national outcomes for ERR. Having this choice gives apprentices the flexibility to complete the ERR in a way that is most appropriate to them. RECOGNITION OF ERR: On completion of the ERR checklist, or workbook, the evidence must be placed in the apprentice's portfolio for quality assurance purposes. The ACE declaration of completion must be signed by the apprentice and training provider, or employer, and uploaded to ACE in order to claim the final certification and as proof that the ERR mandatory element has been completed. The checklist and workbook can be found on the Asset Skills website: prenticeships.aspx

25 ... level 3 Level 3 Title for this framework at level 3 Advanced Apprenticeship in Facilities Management Pathways for this framework at level 3 Pathway 1: Facilities Management

26 ... level 3... Pathway 1 Level 3, Pathway 1: Facilities Management Description of this pathway The minimum number of credits for this framework is 62. This consists of the following: Competency qualification = 31 Knowledge qualification = 21 Functional Skills = 10 Entry requirements for this pathway in addition to the framework entry requirements There are no minimum requirements and formal qualifications are not necessary but employers are keen to hear from applicants who have experience in related sectors such as catering, cleaning, customer service, construction, engineering and hospitality.

27 ... level 3... Pathway 1 Job title(s) Trainee/Assistant Facilities Manager Facilities Services Team Leader Job role(s) The Assistant FM will manage a small team in one, or more facilities. They will be responsible for budgets, business planning, health and safety, energy management, customer service and relationship management. Depending on the role they may have to operate intelligent building systems. Supervising a small team in one or more facilities or types of service.types of facilities would be building maintenance, catering, cleaning, reception and security. Similar duties to the Trainee/Assistant Facilities Manager but on a smaller scale.

28 ... level 3... Pathway 1 Qualifications Competence qualifications available to this pathway C1 - Level 3 Certificate in Facilities Management Practice No. Ref no. Awarding organisation Credit value Guided learning hours UCAS points value C1a 600/0031/4 WAMITAB C1b 600/0605/5 City & Guilds C1c 600/0486/1 Edexcel C1d 600/2146/9 Skillsfirst C1e 600/6533/3 IQ Knowledge qualifications available to this pathway K1 - Level 3 Certificate in Facilities Management No. Ref no. Awarding organisation Credit value Guided learning hours UCAS points value K1a 600/5685/X ILM K1b 600/3877/9 Edexcel K1c 600/2142/1 WAMITAB

29 ... level 3... Pathway 1 Combined qualifications available to this pathway N/A Relationship between competence and knowledge qualifications The Certificate in FM provides the underpinning knowledge for the competency qualification, FM Practice, and a broader depth of knowledge.

30 ... level 3... Pathway 1 Transferable skills (England) Functional Skills / GCSE (with enhanced functional content) and Key Skills (England) Apprentices must complete or have completed one of the English transferable skills qualifications and one of the Mathematical transferable skills qualifications listed below in order to successfully complete their Apprenticeship and this will carry the QCF five credit values. If they do not have these qualifications as part of their evidence an Apprenticeship certificate cannot be awarded. English Minimum level or grade Credit value Functional Skills qualification in English 2 5 GCSE qualification in English (with enhanced functional content) C 5 Key Skills qualification in Communication achieved either before September 2013 as part of the Apprenticeship, or...* 2 5 GCSE Qualification in English* C N/A A' Level or AS Level qualification in English Language* E N/A A' Level or AS Level qualification in English Literature* E N/A A' Level or AS Level qualification in English Language and Literature* E N/A GCSE or O' Level qualification in English Language** A N/A A' Level or AS Level qualification in English Language** A N/A A' Level or AS Level qualification in English Literature** A N/A A' Level or AS Level qualification in English Language and Literature** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship.

31 ... level 3... Pathway 1 Mathematics Minimum level or grade Credit value Functional Skills qualification in Mathematics 2 5 GCSE qualification (with enhanced functional content) in Mathematics C 5 Key Skills qualification in Application of Number achieved either before September 2013 as part of the Apprenticeship, or...* 2 5 GCSE qualification in Mathematics* C N/A A' level or AS Level qualification in Mathematics* E N/A A' Level or AS Level qualification in Pure Mathematics* E N/A A'Level or AS Level qualification in Further Mathematics* E N/A GCSE or O'Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Pure Mathematics** A N/A A' Level or AS Level qualification in Further Mathematics** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship. Inclusion of Information and Communications Technology (ICT) ICT functional skill is not a mandatory requirement for this framework. The work roles have varying levels of ICT requirements and the generic ICT Functional Skills are too broad to accommodate this. Training will be given to apprentices to use in-house software systems such as specialist FM intelligent building systems. Progression routes into and from this pathway

32 ... level 3... Pathway 1 Progression into this Advanced level Applicants will come from a variety of routes which may include any of the following: Previous experience in, or an Intermediate level Apprenticeship in Building Services, Construction, Catering, Cleaning, Customer Services and Business Administration. Intermediate Level Apprenticeship in Team Leading Intermediate Level Apprenticeship in Facilities Services Diploma in Construction and the Built Environment Progression from this Advanced Apprenticeship Level 4 Certificate in Facilities Management Practice, or the British Institute of Facilities Management (BIFM) qualifications at Level 4, 5 and 6 Higher Level Apprenticeship in Facilities Management (either level 4 or 5) Into high level management positions as a Senior Manager, managing multiple contracts with numerous staff Foundation degree in Facilities Management Progression through membership of professional organisations On completion of the apprentices can apply for Associate membership of the Royal Chartered Institute of Surveyors ( RICS) and the British Institute of Facilities Management ( BIFM). For further information about careers in Facilities Management visit : tskills.org/careersandtraining/careershome.aspx UCAS points for this pathway: (no information)

33 ... level 3... Pathway 1 Employee rights and responsibilities DELIVERY AND ASSESSMENT OF ERR All Apprentices MUST receive an induction to the workplace and to the Apprenticeship programme. ERR will be delivered through a workbook which will ensure that the Apprentice knows and understands each of the nine national outcomes for ERR. RECOGNITION OF ERR: Asset Skills has developed an ERR workbook which meets the nine national outcomes. This workbook is mandatory and it is intended to be completed during induction. The workbook must be assessed and must be signed off by the apprentice, the training provider and the employer. The workbook must be retained in the apprentice's portfolio for quality assurance purposes. The ACE declaration of completion must be signed by the apprentice and training provider, or employer, and uploaded to ACE in order to claim the final certification and as proof that the ERR mandatory element has been completed. The workbook can be downloaded at: ndstandards/apprenticeships/facilitiesmanagementapprenticeshipinformation.aspx

34 ... level 4 Level 4 Title for this framework at level 4 Higher Apprenticeship in Facilities Management Pathways for this framework at level 4 Pathway 1: Facilities Management (Generic) Pathway 2: Facilities Management (Building Services)

35 ... level 4... Pathway 1 Level 4, Pathway 1: Facilities Management (Generic) Description of this pathway Facilities Management (generic) = 105 credits Competence qualification = 47 credits Knowledge qualification = 48 credits Functional Skills = 10 credits Entry requirements for this pathway in addition to the framework entry requirements As the job role will require formal written communication skills and managing budgets, it is preferred if apprentices have an A to C grade in English and Maths, or level 2 Functional Skills. The higher level frameworks are not suitable for pre-18 learners.

36 ... level 4... Pathway 1 Job title(s) Facilities Manager Soft Services (In-house) Facilities Manager Soft Services (Outsourced) Job role(s) Managing a range of services for one site; supervising of contractors and in-house staff, procuring services, calculating and comparing costs to ensure that services achieve maximum value and remain on budget, implementing new systems and procedures and project management. Managing a range of services for one client site, ensuring that the services provided meet the client s needs and comply with the terms of the contract, ensuring that goods or services achieve maximum value and remain on budget, liaising with the client and involvement in project management.

37 ... level 4... Pathway 1 Qualifications Competence qualifications available to this pathway C1 - Level 4 Diploma in Facilities Management Practice No. Ref no. Awarding organisation Credit value Guided learning hours UCAS points value C1a 600/5065/2 BIFM C1b 600/0502/6 WAMITAB C1c 600/7119/9 EDEXCEL Knowledge qualifications available to this pathway K1 - Level 4 Diploma in Facilities Management No. Ref no. Awarding organisation Credit value Guided learning hours UCAS points value K1a 500/8381/8 BIFM

38 ... level 4... Pathway 1 Combined qualifications available to this pathway N/A Relationship between competence and knowledge qualifications The knowledge qualification provides wider underpinning knowledge to complement the FM practice(competency) qualification.

39 ... level 4... Pathway 1 Transferable skills (England) Functional Skills / GCSE (with enhanced functional content) and Key Skills (England) Apprentices must complete or have completed one of the English transferable skills qualifications and one of the Mathematical transferable skills qualifications listed below in order to successfully complete their Apprenticeship and this will carry the QCF five credit values. If they do not have these qualifications as part of their evidence an Apprenticeship certificate cannot be awarded. English Minimum level or grade Credit value Functional Skills qualification in English 2 5 GCSE qualification in English (with enhanced functional content) C 5 Key Skills qualification in Communication achieved either before September 2013 as part of the Apprenticeship, or...* 2 5 GCSE Qualification in English* C N/A A' Level or AS Level qualification in English Language* E N/A A' Level or AS Level qualification in English Literature* E N/A A' Level or AS Level qualification in English Language and Literature* E N/A GCSE or O' Level qualification in English Language** A N/A A' Level or AS Level qualification in English Language** A N/A A' Level or AS Level qualification in English Literature** A N/A A' Level or AS Level qualification in English Language and Literature** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship.

40 ... level 4... Pathway 1 Mathematics Minimum level or grade Credit value Functional Skills qualification in Mathematics 2 5 GCSE qualification (with enhanced functional content) in Mathematics C 5 Key Skills qualification in Application of Number achieved either before September 2013 as part of the Apprenticeship, or...* 2 5 GCSE qualification in Mathematics* C N/A A' level or AS Level qualification in Mathematics* E N/A A' Level or AS Level qualification in Pure Mathematics* E N/A A'Level or AS Level qualification in Further Mathematics* E N/A GCSE or O'Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Pure Mathematics** A N/A A' Level or AS Level qualification in Further Mathematics** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship. Inclusion of Information and Communications Technology (ICT) ICT functional skill is not a mandatory requirement for this framework. The job roles have varying levels of ICT requirements and the generic ICT functional skills are too broad to accommodate this. Training will be given to apprentices to use in-house software systems. Progression routes into and from this pathway Progression into this Higher from one of the following: Relevant experience in the sector Advanced Level Apprenticeship in FM

41 ... level 4... Pathway 1 Advanced Level Apprenticeship in Catering, Security, Business Administration, Building Services Level 3 vocational qualifications in a relevant area Progression routes from the Higher Level Apprenticeship Higher Level Apprenticeship in FM Foundation degree in FM or Facilities Services (subject to ACPL)* British Institute of Facilities Management (BIFM) qualifications at Level 5 Specialised job roles in FM such as contract management, Site Planning Manager and Compliance Manager Membership of professional organisations *BIFM qualifications have been integrated into the Foundation degrees offered by Sheffield Hallam University and its licensed partners. Apprentices will be able to apply for BIFM and the Royal Institution of Chartered Surveyors (RICS) associate membership. The apprentice will learn about the range of professional organisations as part of Employment Rights and Responsibilities. UCAS points for this pathway: (no information)

42 ... level 4... Pathway 1 Employee rights and responsibilities All apprentices MUST receive an induction to the workplace and to the programme. Training providers will determine the delivery method to ensure the apprentice knows and understands each of the nine national outcomes for ERR. RECOGNITION OF ERR: Training providers will determine the delivery method from one of the following: Asset Skills ERR workbook Project Presentation On-line test The different delivery methods will give apprentices the flexibility to complete ERR in a way that is most appropriate to them. On completion of ERR the evidence must be placed in the apprentice's portfolio for quality assurance purposes. The ACE declaration of completion must be signed by the apprentice and training provider, or employer, and uploaded to ACE in order to claim the final certification and as proof that the ERR mandatory element has been completed. The ERR workbook and completion declaration form can be found on the Asset Skills website: prenticeships.aspx

43 ... level 4... Pathway 2 Level 4, Pathway 2: Facilities Management (Building Services) Description of this pathway Building Services = 177 credits Competence qualification = 47 credits Knowledge qualification = 120 credits Functional Skills = 10 credits Entry requirements for this pathway in addition to the framework entry requirements As the job role will require formal written communication skills and a requirement for mathematical applications to problems, it is preferred if apprentices have an A to C grade in Maths and English or level 2 Functional Skills. The higher level frameworks are not suitable for pre-18 learners.

44 ... level 4... Pathway 2 Job title(s) Building Services Manager Job role(s) Managing a team who maintain and repair the building fabric; operate and maintain the heating, ventilation, lighting and plumbing systems; operate and maintain the intelligent building management system; analysis of energy usage, project management and managing budgets.

45 ... level 4... Pathway 2 Qualifications Competence qualifications available to this pathway C1 - Level 4 Diploma in Facilities Management Practice No. Ref no. Awarding organisation Credit value Guided learning hours UCAS points value C1a 600/5065/2 BIFM C1b 600/0502/6 WAMITAB C1c 600/7119/9 Edexcel Knowledge qualifications available to this pathway K1 - Level 4 HNC Diploma in Construction and the Built Environment (Building Services Engineering) No. Ref no. Awarding organisation Credit value Guided learning hours UCAS points value K1a 500/8276/0 EDEXCEL

46 ... level 4... Pathway 2 Combined qualifications available to this pathway N/A Relationship between competence and knowledge qualifications The Building services pathway requires detailed technical knowledge which is applied to the context of FM. The apprentice taking this pathway will choose optional units in the FM Practice qualification which relate to the maintenance of the building, as well as asset, property and energy management.

47 ... level 4... Pathway 2 Transferable skills (England) Functional Skills / GCSE (with enhanced functional content) and Key Skills (England) Apprentices must complete or have completed one of the English transferable skills qualifications and one of the Mathematical transferable skills qualifications listed below in order to successfully complete their Apprenticeship and this will carry the QCF five credit values. If they do not have these qualifications as part of their evidence an Apprenticeship certificate cannot be awarded. English Minimum level or grade Credit value Functional Skills qualification in English 2 5 GCSE qualification in English (with enhanced functional content) C 5 Key Skills qualification in Communication achieved either before September 2013 as part of the Apprenticeship, or...* 2 5 GCSE Qualification in English* C N/A A' Level or AS Level qualification in English Language* E N/A A' Level or AS Level qualification in English Literature* E N/A A' Level or AS Level qualification in English Language and Literature* E N/A GCSE or O' Level qualification in English Language** A N/A A' Level or AS Level qualification in English Language** A N/A A' Level or AS Level qualification in English Literature** A N/A A' Level or AS Level qualification in English Language and Literature** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship.

48 ... level 4... Pathway 2 Mathematics Minimum level or grade Credit value Functional Skills qualification in Mathematics 2 5 GCSE qualification (with enhanced functional content) in Mathematics C 5 Key Skills qualification in Application of Number achieved either before September 2013 as part of the Apprenticeship, or...* 2 5 GCSE qualification in Mathematics* C N/A A' level or AS Level qualification in Mathematics* E N/A A' Level or AS Level qualification in Pure Mathematics* E N/A A'Level or AS Level qualification in Further Mathematics* E N/A GCSE or O'Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Pure Mathematics** A N/A A' Level or AS Level qualification in Further Mathematics** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship. Inclusion of Information and Communications Technology (ICT) ICT functional skill is not a mandatory requirement for this framework. The job role has varying levels of ICT requirements and the generic ICT functional skills are too broad to accommodate this. Training will be given to apprentices to use and maintain in-house software systems such as specialist FM intelligent building systems. Progression routes into and from this pathway Progression routes into: Advanced Level Apprenticeship in Building Services Engineering sector

49 ... level 4... Pathway 2 Relevant experience in the sector Level 3 Diploma in Construction and the Built Environment ( Building Services) with relevant experience Progression routes from: Higher Level Apprenticeship in FM (generic or building services pathway) British Institute of Facilities Management (BIFM) qualifications at Level 5 Foundation degree in FM or Facilities Services (subject to ACPL)* BTEC Level 5 HND in Construction and the Built Environment (Building Services Engineering) Progression to specialist roles such as Energy Efficiency Manager and specialist building engineering projects Membership of professional organisations * BIFM qualifications have been integrated into the Foundation degrees offered by Sheffield Hallam University and its licensed partners There are a number of professional organisations who recognise skills and knowledge gained through this Higher. For an apprentice who completes this pathway membership can be sought from the Chartered Institution of Building Services Engineers (CIBSE), Chartered Institute of Building, (CIOB), the Association of Building Engineers (ABE) and the British Institute of Facilities Management (BIFM). UCAS points for this pathway: (no information)

50 ... level 4... Pathway 2 Employee rights and responsibilities All apprentices MUST receive an induction to the workplace and to the programme. Training providers will determine the delivery method to ensure the apprentice knows and understands each of the nine national outcomes for ERR. RECOGNITION OF ERR: Training providers will determine the delivery method from one of the following: Asset Skills ERR workbook Project Presentation On-line test The different delivery methods will give apprentices the flexibility to complete ERR in a way that is most appropriate to them. On completion of ERR the evidence must be placed in the apprentice's portfolio for quality assurance purposes. The ACE declaration of completion must be signed by the apprentice and training provider, or employer, and uploaded to ACE in order to claim the final certification and as proof that the ERR mandatory element has been completed. The ERR workbook and completion declaration form can be found on the Asset Skills website: prenticeships.aspx

51 ... level 5 Level 5 Title for this framework at level 5 Higher Apprenticeship in Facilities Management Pathways for this framework at level 5 Pathway 1: Facilities Management (Generic) Pathway 2: Facilities Management (Building Services)

52 ... level 5... Pathway 1 Level 5, Pathway 1: Facilities Management (Generic) Description of this pathway Facilities management (generic pathway) = 58 credits Competency = 14 credits minimum* Knowledge = 14 credits minimum* *Further 20 credits to be taken from Optional units of combined Knowledge and Competence. Functional Skills = 10 credits Entry requirements for this pathway in addition to the framework entry requirements As the job role will require formal written communication skills and managing budgets, it is preferred if apprentices have an A to C grade in English and Maths, or level 2 Functional Skills. The higher level frameworks are not suitable for pre-18 learners.

53 ... level 5... Pathway 1 Job title(s) Senior or Regional Facilities Manager Job role(s) Managing soft FM services for a multi-site operation; developing services and mentoring site delivery teams; monitoring site performance against contract KPI s; planning and managing projects to ensure minimum disruption to the client; planning resource requirements and procuring services.

54 ... level 5... Pathway 1 Qualifications Competence qualifications available to this pathway N/A Knowledge qualifications available to this pathway N/A

55 ... level 5... Pathway 1 Combined qualifications available to this pathway B1 - Level 5 Diploma in Facilities Management No. Ref no. Awarding organisation Credit value Guided learning hours UCAS points value B1a 500/8347/8 BIFM B2 - Level 5 Diploma in Facilities Management Practice No. Ref no. Awarding organisation Credit value Guided learning hours UCAS points value B2a 600/5878/X BIFM Relationship between competence and knowledge qualifications Apprentices will have the choice between two combined qualifications: the Diploma in Facilities Management, owned by BIFM, and the Diploma in Facilities Management Practice, owned by Asset Skills. BIFM level 5 Diploma in Facilities Management There are a minimum of 14 credits for knowledge and 18 credits for competency in the mandatory units shown below, which is above the minimum requirement: Facilities Management development and trends Organisational and facilities management strategy Managing people in facilities management Risk management in facilities management Financial management in facilities management 6 knowledge credits 2 knowledge, 4 competency credits 2 knowledge, 6 competency credits 6 competency credits 4 knowledge, 2 competency credits Apprentices would have to achieve a further 16 credits from the optional units to gain the BIFM Diploma. Optional units also combine knowledge and competency credits. Level 5 Diploma in Facilities Management Practice

56 ... level 5... Pathway 1 Subject to the optional units selected the minimum number of knowledge and competency credits an apprentice can achieve is 34 knowledge and 14 competency credits as detailed below which is above the minimum requirement: Understand the facilities Management industry 6 knowledge credits Manage working relationships in facilities management 3 knowledge, 2 competency Manage compliance with regulation and legislation in FM 5 knowledge, 2 competency Plan estates in facilities management 7 knowledge, 3 competency Strategically plan the use of space in facilities management 6 knowledge, 2 competency Providing leadership and management in FM 3 knowledge, 1 competency Develop and mobilise FM contracts 4 knowledge, 4 competency

57 ... level 5... Pathway 1 Transferable skills (England) Functional Skills / GCSE (with enhanced functional content) and Key Skills (England) Apprentices must complete or have completed one of the English transferable skills qualifications and one of the Mathematical transferable skills qualifications listed below in order to successfully complete their Apprenticeship and this will carry the QCF five credit values. If they do not have these qualifications as part of their evidence an Apprenticeship certificate cannot be awarded. English Minimum level or grade Credit value Functional Skills qualification in English 2 5 GCSE qualification in English (with enhanced functional content) C 5 Key Skills qualification in Communication achieved either before September 2013 as part of the Apprenticeship, or...* 2 5 GCSE Qualification in English* C N/A A' Level or AS Level qualification in English Language* E N/A A' Level or AS Level qualification in English Literature* E N/A A' Level or AS Level qualification in English Language and Literature* E N/A GCSE or O' Level qualification in English Language** A N/A A' Level or AS Level qualification in English Language** A N/A A' Level or AS Level qualification in English Literature** A N/A A' Level or AS Level qualification in English Language and Literature** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship.

58 ... level 5... Pathway 1 Mathematics Minimum level or grade Credit value Functional Skills qualification in Mathematics 2 5 GCSE qualification (with enhanced functional content) in Mathematics C 5 Key Skills qualification in Application of Number achieved either before September 2013 as part of the Apprenticeship, or...* 2 5 GCSE qualification in Mathematics* C N/A A' level or AS Level qualification in Mathematics* E N/A A' Level or AS Level qualification in Pure Mathematics* E N/A A'Level or AS Level qualification in Further Mathematics* E N/A GCSE or O'Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Pure Mathematics** A N/A A' Level or AS Level qualification in Further Mathematics** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship. Inclusion of Information and Communications Technology (ICT) ICT functional skill is not a mandatory requirement for this framework. The job roles have varying levels of ICT requirements and the generic ICT functional skills are too broad to accommodate this. Training will be given to apprentices to use in-house software systems such as specialist FM intelligent building systems. Progression routes into and from this pathway Progression into this Higher Level Higher (Level 4) or Advanced Level Apprenticeship in FM

59 ... level 5... Pathway 1 Level 3 or 4 qualifications with relevant experience Foundation degree in Facilities Management Year 1 Possible progression routes could be as follows: British Institute of Facilities Management (BIFM) qualifications at Level 6 Sheffield Hallam BA (Hons) in FM (will be subject to ACPL)* Membership of professional organisations such as BIFM and the Royal Institution of Chartered Surveyors (RICS) Progression to senior roles within the sector such as Business Development, Head or Director of Facilities * BIFM qualifications have been integrated into the Foundation degrees offered by Sheffield Hallam University and its licensed partners UCAS points for this pathway: (no information)

60 ... level 5... Pathway 1 Employee rights and responsibilities All apprentices MUST receive an induction to the workplace and to the programme. Training providers will determine the delivery method to ensure the apprentice knows and understands each of the nine national outcomes for ERR. RECOGNITION OF ERR: Training providers will determine the delivery method from one of the following Asset Skills ERR workbook Project Presentation On-line test The different delivery methods will give apprentices the flexibility to complete ERR in a way that is most appropriate to them. On completion of ERR the evidence must be placed in the apprentice's portfolio for quality assurance purposes. The ACE declaration of completion must be signed by the apprentice and training provider, or employer, and uploaded to ACE in order to claim the final certification and as proof that the ERR mandatory element has been completed. The ERR workbook and completion declaration form can be found on the Asset Skills website: iceships.aspx

61 ... level 5... Pathway 2 Level 5, Pathway 2: Facilities Management (Building Services) Description of this pathway Facilities Management (Building Services) = 154 credits Competence qualification = 24 credits Knowledge qualification = 120 credits Functional Skills = 10 credits Entry requirements for this pathway in addition to the framework entry requirements As the job role will require formal written communication skills and a requirement for mathematical applications to problems, it is preferred if apprentices have an A to C grade in Maths and English or level 2 Functional Skills. The higher level frameworks are not suitable for pre-18 learners.

62 ... level 5... Pathway 2 Job title(s) Senior or Regional Building Services Manager Job role(s) Managing the hard FM services for a multi-site operation either in-house or out-sourced; managing maintenance contracts; planning and implementing preventative building maintenance regimes; planning and managing new installations and ensuring the work meets building and health & safety regulations.

63 ... level 5... Pathway 2 Qualifications Competence qualifications available to this pathway C1 - Level 5 Certificate in Facilities Management No. Ref no. Awarding organisation Credit value Guided learning hours UCAS points value C1a 500/8349/1 BIFM Knowledge qualifications available to this pathway K1 - Level 5 HND Diploma in Construction and the Built Environment (Building Services Engineering) No. Ref no. Awarding organisation Credit value Guided learning hours UCAS points value K1a 500/8274/7 Edexcel

64 ... level 5... Pathway 2 Combined qualifications available to this pathway N/A Relationship between competence and knowledge qualifications The Building services pathway requires detailed technical knowledge which is applied to the context of FM. The apprentice taking this pathway will choose optional units in the FM competency qualification which relate to the maintenance of the building, as well as asset, property and energy management.

65 ... level 5... Pathway 2 Transferable skills (England) Functional Skills / GCSE (with enhanced functional content) and Key Skills (England) Apprentices must complete or have completed one of the English transferable skills qualifications and one of the Mathematical transferable skills qualifications listed below in order to successfully complete their Apprenticeship and this will carry the QCF five credit values. If they do not have these qualifications as part of their evidence an Apprenticeship certificate cannot be awarded. English Minimum level or grade Credit value Functional Skills qualification in English 2 5 GCSE qualification in English (with enhanced functional content) C 5 Key Skills qualification in Communication achieved either before September 2013 as part of the Apprenticeship, or...* 2 5 GCSE Qualification in English* C N/A A' Level or AS Level qualification in English Language* E N/A A' Level or AS Level qualification in English Literature* E N/A A' Level or AS Level qualification in English Language and Literature* E N/A GCSE or O' Level qualification in English Language** A N/A A' Level or AS Level qualification in English Language** A N/A A' Level or AS Level qualification in English Literature** A N/A A' Level or AS Level qualification in English Language and Literature** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship.

66 ... level 5... Pathway 2 Mathematics Minimum level or grade Credit value Functional Skills qualification in Mathematics 2 5 GCSE qualification (with enhanced functional content) in Mathematics C 5 Key Skills qualification in Application of Number achieved either before September 2013 as part of the Apprenticeship, or...* 2 5 GCSE qualification in Mathematics* C N/A A' level or AS Level qualification in Mathematics* E N/A A' Level or AS Level qualification in Pure Mathematics* E N/A A'Level or AS Level qualification in Further Mathematics* E N/A GCSE or O'Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Pure Mathematics** A N/A A' Level or AS Level qualification in Further Mathematics** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship. Inclusion of Information and Communications Technology (ICT) ICT functional skill is not a mandatory requirement for this framework. The job role has varying levels of ICT requirements and the generic ICT functional skills are too broad to accommodate this. Training will be given to apprentices to use and maintain in-house software systems such as specialist FM intelligent building systems. Progression routes into and from this pathway Progression routes into this framework

67 ... level 5... Pathway 2 Higher Level Apprenticeship in FM (building services pathway) Level 4 HNC in Construction and the Built Environment ( Building Services Engineering) plus relevant experience Relevant experience Progression routes from this framework: British Institute of Facilities Management (BIFM) qualifications at Level 6 BSC (Hons) in Building Services Engineering Membership of professional organisations Progression to senior roles such as Head of Estates and Facilities, Head of Special Projects Possible progression to BA (Hons) in FM (subject to ACPL)* * BIFM qualifications have been integrated into the Foundation degree offered by Sheffield Hallam University and its licensed partners There are a number of professional organisations who recognise skills and knowledge gained through this Higher. For an apprentice who completes this pathway membership can be sought from the Chartered Institution of Building Services Engineers (CIBSE), Chartered Institute of Building, (CIOB), the Association of Building Engineers (ABE) and the British Institute of Facilities Management (BIFM). UCAS points for this pathway: (no information)

68 ... level 5... Pathway 2 Employee rights and responsibilities All apprentices MUST receive an induction to the workplace and to the programme. Training providers will determine the delivery method to ensure the apprentice knows and understands each of the nine national outcomes for ERR. RECOGNITION OF ERR: Training providers will determine the delivery method from one of the following: Asset Skills ERR workbook Project Presentation On-line test The different delivery methods will give apprentices the flexibility to complete ERR in a way that is most appropriate to them. On completion of ERR the evidence must be placed in the apprentice's portfolio for quality assurance purposes. The ACE declaration of completion must be signed by the apprentice and training provider, or employer, and uploaded to ACE in order to claim the final certification and as proof that the ERR mandatory element has been completed. The ERR workbook and completion declaration form can be found on the Asset Skills website: prenticeships.aspx

69 The remaining sections apply to all levels and pathways within this framework. How equality and diversity will be met Facilities Management is predominantly White (92%) and around 62% are male. In recent years the proportion of male staff has risen from 55% in 2004 to 62% in % of the facilities management workforce in England are aged 55 plus, compared to all English sectors of 17%. A small proportion of employees in the sector (7%) are aged between 16 and 24 and this figure is not as high as it is across all UK sectors (13%). When this is coupled with the high proportion of staff aged over 54 it is clear that the sector faces some issues around an ageing workforce and need to attract younger staff. 12% of the workforce have a disability. Facilities Services, which represents level 2 job roles, is predominately white (94%) and male (84%). 70% of employees in the sector are aged 45+ and 22% are disabled. Due to these statistics the sector wishes to recruit more young people and those from under-represented groups. The FM sector is not as easily defined as other industries in the economy and does not always enjoy the same profile. As a result, it is not always an obvious career choice for those entering the workforce and in the past there has not been a clear entry point into the industry. Consequently, staff tend to enter FM at a later stage in their career and are therefore typically older. There is a general lack of understanding amongst the population about Facilities Management as a career with good pay and prospects and professional status. Asset Skills is taking the following steps to address these diversity issues in the workforce: Raising awareness in schools about FM and Facilities Services as a career through work with careers advisors Working with the Association of Women in Property and Women in FM Use of non stereotypical images on the careers website and materials Case studies of FM and Facilities Services Apprentices which reflect more women and those from BME groups. Apprenticeships are seen as a vital route to encourage, and facilitate, a greater diversity of individuals into the industry. Employers and training providers are encouraged to offer additional support and mentoring to ensure that apprentices complete their training. Training providers and employers MUST comply with the Equality Act 2010 to ensure that applicants are not discriminated against in terms of entry to and promotion within, the Industry, using the 9 protected characteristics of: 1. Age 2. Disability

70 3. Gender 4. Gender reassignment 5. Marriage and civil partnerships 6. Pregnancy and maternity 7. Race 8. Religion and Belief 9. Sexual orientation Asset Skills will monitor take up and achievement of all Apprenticeships through the Apprenticeship Review and Approvals Group (ARAG) and continue to take steps to address any barriers to take up and achievement as part of our Sector Qualifications Strategy.

71 On and off the job guided learning (England) Total GLH for each pathway Intermediate Level Apprenticeship in Facilities Services The total minimum amount of on and off the job guided learning hours (GLH) for this is 342 hours made up as follows: 149 GLH for the Certificate in Facilities Services 103 GLH for the Certificate in Facilities Services Principles 90 GLH for Key/Functional Skills Advanced Level Apprenticeship in Facilities Management The total minimum amount of on and off the job guided learning hours (GLH) for this is 346 hours made up as follows: 154 GLH for the Certificate in FM Practice 82 GLH for the ILM Certificate in FM 90 GLH for Key/Functional Skills 20 GLH for mentoring, PLTS and ERR induction and recording. Information relating to Intermediate and Advanced Levels The minimum duration for both levels is twelve months. For apprentices aged 19 or over, the length of the programme can be reduced for relevant prior learning which has been recorded. Where this is the case the will not be less than 6 months. Higher Level 4 Apprenticeship in Facilities Management FM generic pathway The total minimum amount of on and off the job guided learning hours (GLH) for this is 524 hours made up as follows: 220 GLH for the Diploma in FM Practice 196 GLH for the BIFM Diploma in FM

72 90 GLH for Functional Skills 18 GLH for mentoring FM Building Services pathway The minimum amount of on and off the job guided learning hours (GLH) for this is 528 hours made up as follows: 220 GLH for the Diploma in FM Practice 200 GLH for the HNC Diploma in Construction and the Built Environment (Building Services) 90 GLH for Functional Skills 18 GLH for mentoring The minimum duration of the level 4 framework is 18 months. For apprentices aged 19 or over, the length of the programme can be reduced for relevant prior learning which has been recorded. Where this is the case the will not be less than 6 months. Higher Level 5 Apprenticeship in Facilities Management FM generic pathway The total minimum amount of on and off the job guided learning hours (GLH) for this is 322 hours made up as follows: 220 GLH for the Diploma in FM 90 GLH for Functional Skills 12 GLH for mentoring The minimum duration of this pathway is 12 months. For apprentices aged 19 or over, the length of the programme can be reduced for relevant prior learning which has been recorded. Where this is the case the will not be less than 6 months. FM Building services pathway The total minimum amount of on and off the job guided learning hours (GLH) for this is 383 hours made up as follows: 180 GLH for the BTEC HND in Construction and the Built Environment (Building Services Engineering) 98 GLH for the BIFM Certificate in Facilities Management 90 GLH for Functional Skills 15 GLH for mentoring The minimum duration of this is 15 months. For apprentices aged 19 or over, the length of the programme can be reduced for relevant prior learning which has been

73 recorded. Where this is the case the will not be less than 6 months. Both pathways - GLH for ERR is included in the total number of hours. Personal, Learning and Thinking Skills will be naturally occurring over the course of the framework. Information relating to Intermediate, Advanced and Higher Levels Apprenticeship delivery must be planned to make full and effective use of the duration, including the opportunity for apprentices to embed and extend their learning through repeated workplace practice. The minimum hours of employment for an apprentice should be at least 30 hours per week. All apprentices commencing their on or after the 6th April 2012 must have an Apprenticeship agreement between the employer and the apprentice. Minimum off-the-job guided learning hours Off-the-job GLH are the hours associated with learning that takes place "away from the immediate pressures of the job" for example, in a training room on the employers' premises. Intermediate Level Apprenticeship in Facilities Services Providers must ensure that a minimum of 148 GLH are completed off-the-job. This consists of 103 GLH for the knowledge qualification and 45 GLH for functional/key skills. Advanced Level Apprenticeship in Facilities Management Providers must ensure that a minimum of 147 GLH are completed off-the-job, which comprises 82 GLH for the ILM knowledge certificate, 45 GLH for Functional Skills and 20 GLH for mentoring, ERR induction and PLTS recording. Higher Level 4 Apprenticeship in Facilities Management FM generic pathway Providers must ensure that 259 GLH are off-the-job which represents hours for the knowledge certificate, 45 GLH for functional Skills and 18 GLH for mentoring. These 259 hours must be pro-rata, therefore 172 GLH must take place in the first year and 87 GLH in the following six months. FM Building Services pathway Providers must ensure that 263 GLH are off-the-job which represents 200 GLH for the knowledge certificate, 45 GLH for Functional Skills and 18 GLH for mentoring. These 263 hours must be pro-rata, therefore 175 must take place in the first year and 88 in the following six months.

74 Higher Level 5Apprenticeship in Facilities Management FM generic pathway Providers must ensure that 157 GLH are off-the-job which represents 100 hours for the knowledge component of the Diploma, 45 GLH for Functional Skills and 12 GLH for mentoring. FM Building Services pathway Providers must ensure that 240 GLH are off-the-job which represents 180 GLH for the knowledge certificate, 45 GLH for Functional Skills and 15 GLH for mentoring. These hours have to be pro-rata, so 192 GLH must take place in the first year and 48 GLH in the following three months. How this requirement will be met GLH should : achieve clear and specific outcomes which contribute directly to the successful achievement of the framework and this may include accredited and non-accredited elements of the framework; be planned, reviewed and evaluated jointly between the apprentice and a tutor, teacher, mentor or manager; allow access as and when required by the apprentice either to a tutor, teacher, mentor or manager; be delivered during contracted working hours; be delivered through one or more of the following methods: individual and group teaching; e-learning; distance learning; coaching; mentoring; feedback and assessment; collaborative/networked learning with peers; guided study; private study in work time; GLH will need be to be recorded via log books, timesheets and registers Evidence of off-the-job GLH Intermediate Level Apprenticeship in Facilities Services Achievement of the Level 2 Certificate in Facilities Services Principles Key or Functional Skill Certificates PLTS checklist or workbook signed by the apprentice and training provider ERR checklist or workbook signed by the apprentice and training provider A declaration form signed by the provider stating that the GLH has been met Advanced Level Apprenticeship in Facilities Management Achievement of the Level 3 Certificate in Facilities Management

75 Key or Functional Skill Certificates PLTS workbook signed by the apprentice and training provider ERR workbook signed by the apprentice and training provider A declaration form signed by the provider stating that the GLH has been met Higher Level 4 Apprenticeship in Facilities Management Certificate of achievement for the appropriate knowledge qualification Functional Skill Certificates ERR and PLTS declaration of completion form signed by the apprentice and training provider GLH declaration form signed by the provider stating that off-the-job GLH has been met Higher Level 5 Apprenticeship in Facilities Management Certificate of achievement for the Level 5 Diploma in FM ( for generic pathway) and the BTEC HNC (building services pathway) Functional Skill Certificates ERR and PLTS declaration of completion form signed by the apprentice and training provider GLH declaration form signed by the provider stating that off-the-job GLH has been met Minimum on-the-job guided learning hours On-the-job GLH consists of learning which encourages and enables apprentices to demonstrate practical job related skills and to practice and apply these skills in the context of a job. Intermediate Level Apprenticeship in Facilities Services On-the-job is 194 hours over a period of 12 months which represents 149 GLH for the competency qualification and 45 GLH for functional/key skills. Advanced Level Apprenticeship in Facilities Management On-the-job GLH is 199 hours over a period of 12 months which represents 154 GLH for the competency qualification and 45 GLH for Functional Skills. Higher Level 4 Apprenticeship in Facilities Management Both pathways On-the-job is 265 GLH which represents the GLH for the competency qualification, the Level 4 Diploma in FM Practice and 45 GLH for Functional Skills. These hours have to be pro-rata, so 177 GLH must take place in the first year and 88 GLH in the following six months.

76 Higher Level 5 Apprenticeship in Facilities Management FM generic pathway Providers must ensure that 165 GLH are on-the-job which represents 120 hours for the competency component of the Diploma and 45 GLH for Functional Skills. FM Building Services pathway Providers must ensure that 143 GLH are on-the-job which represents 98 hours for the BIFM Certificate in FM and 45 GLH for Functional Skills. These hours have to be pro-rata so 114 must take place in the first year and 29 GLH in the following three months. How this requirement will be met On-the-job GLH should: achieve clear and specific outcomes which contribute directly to the successful achievement of the framework and this may include accredited and non-accredited elements of the framework; be planned, reviewed and evaluated jointly between the apprentice and a tutor, teacher, mentor or manager; allow access as and when required by the apprentice either to a tutor, teacher, mentor or manager; be delivered during contracted working hours; be delivered through one or more of the following methods: individual and group teaching; e-learning; distance learning; coaching; mentoring; feedback and assessment; collaborative/networked learning with peers; guided study; recording will be via a simple log or diary recording what training and learning has taken place and placed in the apprentice's portfolio. Evidence for on-the-job GLH will include: Intermediate Level Apprenticeship in Facilities Services Level 2 Certificate in Facilities Services Key or Functional Skills certificates PLTS checklist or workbook signed by the apprentice and training provider ERR checklist or workbook signed by the apprentice and training provider A declaration form signed by the provider stating that on the job GLH has been met Advanced Level Apprenticeship in Facilities Management

77 Level 3 Certificate in Facilities Management Practice Key or Functional Skills certificates PLTS workbook signed by the apprentice and training provider ERR workbook signed by the apprentice and training provider A declaration form signed by the provider stating that the on the job GLH has been met Higher Level 4 Apprenticeship in Facilities Management Certificate of achievement for the Level 4 Diploma in FM Practice Functional Skills certificates ERR and PLTS declaration of completion form signed by the apprentice and training provider GLH declaration form signed by the provider stating that on-the-job GLH has been met Higher Level 5 Apprenticeship in Facilities Management Certificate of achievement for the Level 5 Diploma in FM (generic pathway) and the Level 5 Certificate in FM(building services pathway) Functional Skills certificates ERR and PLTS declaration of completion form signed by the apprentice and training provider GLH declaration form signed by the provider stating that on-the-job GLH has been met

78 Personal learning and thinking skills assessment and recognition (England) Summary of Personal Learning and Thinking Skills PLTS have been mapped to the mandatory units of the competency qualification to demonstrate where these skills occur naturally. Where the mapping shows that evidence is weak then PLTS must be integrated into the programme, such as ERR, Functional Skills or the general activities performed by the apprentice in the course of their job role or through the. Asset Skills has produced a PLTS mapping and guidance document for all levels. Evidencing of PLTS Intermediate Level - apprentices will be able to choose which PLTS documentation to complete. This gives the apprentice the flexibiity to complete PLTS in a way that is most appropriate to them. The apprentice will need to complete the PLTS checklist or workbook, to ensure they have an awareness of the requirements and can evidence where they have demonstrated these skills. The checklist or workbook will need to be placed in the apprentice's portfolio for quality assurance purposes and the sign off sheet sent to Asset Skills Advanced Level - apprentices will need to complete the PLTS workbook in order to evidence PLTS and to help them recognise the skills they have developed. For Intermediate and Advanced levels the evidence will need to be placed in the apprentice's portfolio for quality assurance purposes and the sign off sheet sent to the certifying authority for final certification. Higher Level - All six PLTS are fully embedded within the competency qualifications. The certificates for the Level 4 Diploma in FM Practice and the Level 5 Diploma and Certificate in FM can be used as full evidence of achievement of PLTS when claiming the certificate. Providers must ensure that higher level apprentices are introduced to PLTS during induction so that they recognise their importance and are able to identify when they are demonstrating PLTS. Asset Skills mapping, guidance document and workbook can be used for these purposes. The PLTS guidance and mapping documentation and associated paperwork can be found on the Asset Skills website: ndstandards/apprenticeships/facilitiesmanagementapprenticeshipinformation.aspx

79 Creative thinking Creative Thinking involves: generating ideas and exploring possibilities asking questions to extend thinking connecting own and others ideas and experiences in inventive ways questioning own and others assumptions trying out alternatives or new solutions and following ideas through adapting ideas as circumstances change. Apprentices must be introduced to Creative Thinking during induction so that they learn to recognise for themselves when and where they are practicing these skills. Independent enquiry Independent Enquiry involves: identifying questions to answer and problems to resolve planning and carrying out research, appreciating the consequences of decisions exploring issues, events or problems from different perspectives analysing and evaluating information, judging its relevance and value considering the influence of circumstances, beliefs and feelings on decisions and events supporting conclusions, using reasoned arguments and evidence Apprentices must be introduced to Independent Enquiry during induction so that they learn to recognise for themselves when and where they are practicing these skills. Reflective learning Reflective Learning involves: assessing yourself and others, identifying opportunities and achievements setting goals with success criteria for your personal development and work reviewing progress, acting on the outcomes inviting feedback and dealing positively with praise, setbacks and criticism evaluating experiences and learning to inform your future progress communicating your learning in relevant ways for different audiences Apprentices must be introduced to Reflective Learning during induction so that they learn to recognise for themselves when and where they are practicing these skills.

80 Team working Team Working involves: collaborating with others to work towards common goals reaching agreements, managing discussions to achieve results adapting behaviour to suit different roles and situations, including leadership roles showing fairness and consideration to others taking responsibility, showing confidence in yourself and your contribution providing constructive support and feedback to others Apprentices must be introduced to Team Working during induction so that they learn to recognise for themselves when and where they are practicing these skills. Self management Self Management involves: seeking out challenges or new responsibilities and showing flexibility when priorities change working towards goals, showing initiative, commitment and perseverance organising time and resources, prioritising actions anticipating, taking and managing risks dealing with competing pressures, including personal and work-related demands responding positively to change, seeking advice and support when needed managing your emotions and building and maintaining relationships Apprentices must be introduced to Self Management during induction so that they learn to recognise for themselves when and where they are practicing these skills. Effective participation Effective Participation involves: discussing issues of concern, seeking resolution where needed presenting a persuasive case for action proposing practical ways forward, breaking these down into manageable steps identifying improvements that would benefit others as well yourself trying to influence others, negotiating and balancing diverse views to reach workable solutions acting as an advocate for views and beliefs that may differ from your own Apprentices must be introduced to Effective Participation during induction so that they learn to recognise for themselves when and where they are practicing these skills.

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82 Additional employer requirements There are no additional employer requirements for this.

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