SERVICE SCHEDULE FOR SUPPORTED EMPLOYMENT SERVICE CONTRACT NO: SEM###

Transcription

1 SERVICE SCHEDULE FOR SUPPORTED EMPLOYMENT SERVICE CONTRACT NO: SEM### A. QUICK REFERENCE INFORMATION 1. TERM FOR PROVIDING SUPPORTED EMPLOYMENT SERVICE The Term for the provision of Supported Employment Service is the period from the date of signing ( Commencement Date ) until the close of 31 October 2018 (the Date of Expiry ) or such earlier date upon which the period is lawfully terminated or cancelled. 2. SPECIFIED AREA AND SERVICE LOCATION (clause 4) Provision of Services will be specific to the following geographic locations XXX 3. SERVICE ITEMS AND PRICES (clause 14) Table 1 - Service Items and Prices Service Item Code Service Item Name Service Item Definition Price (excl. GST) Pricing Unit SEM00 Introductory Meeting Meeting arranged by ACC Client Service staff introducing the Client, their support people and Supplier to ensure mutual understanding of Client s employment goals and confirm the right Client/Supplier match. Refer Part B, clause $41.01 Per hour, for actual Client contact time. Capped at 1 hour. SEM01 Development of Service Plan Supplier works with Client, whanau and other supports to develop detailed plan of the Client s employment goals and how these will be achieved and the anticipated number of support hours required. The Supplier completes an evidence based goal setting framework. The plan is documented on the ACC5781 and submitted for approval before being implemented. Refer Part B, Clause 5.2. $ One off payment Service Schedule for Supported Employment Service Page 1 of 18

2 Service Item Code Service Item Name Service Item Definition Price (excl. GST) Pricing Unit SEM11 Pre Placement Support & Job Search All aspects of pre-employment preparation, marketing, job searching and matching. Includes working directly with the Client and non-contact time, (such as approaching Employers) to achieve established goals as documented. Refer Part B, Clause 5.3. $41.01 Per hour SEM15 Progress Report The update of the Service Plan ACC1578 which details progress against the goals & placement details. Submitted either when placement is achieved or at the 6th month post implementation whichever is the earlier date. Refer Part B, Clause 5.5. $41.01 Per hour, maximum of 4 hours per report SEM12 Placement support Support provided directly to Client and Employer to ensure stability of placement as described in the Progress Report. Includes activities such as job coaching and oversight of the productivity allowance. Refer Part B, Clause 5.4. $41.01 Per hour as approved in Service Plan SEM16 Closure Report Supplier arranges meeting with Client, whanau, other supports and ACC Client Service Staff to review the Service Plan and document progress/achievements against goals. Includes update of goal setting results. Submitted at either 12 months post Service implementation or at placement/service exit, whichever is the earlier date. Refer Part B, Clause 5.6. $ One off payment Service Schedule for Supported Employment Service Page 2 of 18

3 Service Item Code Service Item Name Service Item Definition Price (excl. GST) Pricing Unit SEM05 Post Closure Placement Support Within 12 months of closure, Supplier provides urgent individual support when the Client, ACC Client Service Staff or Employer identifies that the placement security is threatened due to change in circumstances. Refer Part B, Clause 5.8. $41.01 Per hour to maximum of 12 hours SEM20 Payment for sustained placement- Extended Incapacity An additional payment for the sustained placement of a Client who had been out of paid employment for 12 months or more at time of referral. Fee may be claimed at 3 months after date of Closure Report. The Supplier will apply in writing and eligibility will be verified by ACC Client Service Staff via work hours declarations as supplied and signed by the Client/Employer. Refer Part B, Clause 5.9. $ One off payment, limit to one payment per Client in any 3 year period SEMDNA Did not attend fee The Supplier may claim up to a maximum of two missed attendances per Client per Service referral when given less than 24 hours notice of inability to attend. Refer Part B, Clause $41.01 Per hour for a maximum of one hour SEMTT5 Travel Time - 1st hour Paid for the first 60 minutes (or less) of total travel in a day where: the travel is necessary; and $20.51 Per hour or part thereof for actual travel time the Service Provider travels via the most direct, practicable route between their base/facility and where the services are provided; and the distance the Service Provider travels exceeds 20km return; and/or the time the Service Provider travels exceeds 30 minutes Note 1: where the Supplier has Service Schedule for Supported Employment Service Page 3 of 18

4 Service Item Code Service Item Name Service Item Definition Price (excl. GST) Pricing Unit no base or facility in the Service provision area return travel will be calculated between the start point and end point closest to the Client as agreed by ACC; Note 2: If travel includes more than one client (ACC and/or non-acc) then invoicing is on a pro-rata basis. SEMTT1 Travel Time- Subsequent hours Paid for return travel time after the first 60 minutes in a day paid under SEMTT5, where: the travel is necessary; and the Service Provider travels via the most direct, practicable route available between their base/facility and where the services are provided; and $41.01 Per hour or part thereof for actual travel time after the first hour additional travel time is required after the first hour of travel; Note 1: where the Supplier has no base or facility in the Service provision area return travel will be calculated between the start point and end point closest to the Client as agreed by ACC; Note 2: the first 60 minutes must be deducted from the total travel time and if travel includes more than one client (ACC and/or non-acc) then invoicing is on a pro-rata basis. Service Schedule for Supported Employment Service Page 4 of 18

5 Service Item Code Service Item Name Service Item Definition Price (excl. GST) Pricing Unit SEMTD10 Travel Distance A contribution towards travel: for return travel via the most direct, practicable route; and where the return travel exceeds 20km Note 1: where the Supplier has no base or facility in the Service provision area return travel will be calculated between the start point and end point closest to the Client as agreed by ACC); Note 2: ACC does not pay for the first 20km of travel and this must be deducted from the total distance travelled. If travel includes more than one client (ACC and/or non-acc) then invoicing is on a pro-rata basis. $0.62 Per kilometre Price Review ACC will review pricing when, at ACC s sole discretion, we consider a review necessary. The factors ACC may take into account during a review include, but are not limited to: general inflation changes in service component costs substantial changes in the market If ACC finds that the factors we take into account have not had a significant impact on price, the prices will remain unchanged. If ACC provides a price increase, the supplier must agree any adjustment in writing. The price increase will take effect from a date specified by ACC. Service Schedule for Supported Employment Service Page 5 of 18

6 4. RELATIONSHIP MANAGEMENT Table 2 - Relationship Management Level ACC Supplier Frequency Client ACC Client Service Staff Individual staff or operational contact Branch Branch Manager Operational contact Region Account Management Designated Supplier Manager 5. ADDRESSES FOR NOTICES (Part 1, Schedule 2) NOTICES FOR ACC TO: ACC Health Procurement Justice Centre 19 Aitken Street Wellington 6011 ACC Health Procurement P O Box 242 Wellington 6140 Marked: Attention: Procurement Specialist Phone: health.procurement@acc.co.nz (for delivery) (for mail) NOTICES FOR SUPPLIER TO: (insert street address including postcode) (insert postal address including postcode) marked: Attention (contact person) Phone: Mobile: Fax: (for delivery) (for mail) Service Schedule for Supported Employment Service Page 6 of 18

7 TABLE OF CONTENTS 1. PURPOSE SERVICE OBJECTIVES SERVICE COMMENCEMENT SERVICE LOCATION AND SPECIFIC AREA (Part A, Clause 2) SERVICE REQUIREMENTS SERVICE SPECIFIC QUALITY REQUIREMENTS SERVICE EXIT EXCLUSIONS LINKAGES PERFORMANCE REQUIREMENTS REPORTING REQUIREMENTS OPERATIONAL CONTACT RELATIONSHIP MANAGEMENT PAYMENT AND INVOICING DEFINITIONS AND INTERPRETATION Service Schedule for Supported Employment Service Page 7 of 18

8 B. SERVICE SPECIFICATIONS FOR SUPPORTED EMPLOYMENT SERVICE 1. PURPOSE 1.1. ACC wishes to purchase Supported Employment Services to provide coordinated and skilled employment support services, assisting Clients over a 12 month period into paid sustainable employment of no less than 5 hours per calendar week Underpinning Disability Support Services (DSS) is the New Zealand Disability Strategy vision of a fully inclusive society where people will be integrated into community life on their own terms, their abilities will be valued, their diversity and interdependence will be recognised, and their human rights will be protected. 2. SERVICE OBJECTIVES 2.1. The objective of the Supported Employment Service is to provide individualised employment support for a Client with a significant impairment or disability that will enable them to return to, maintain or obtain open paid employment The Supported Employment Service will reflect the following operating principles: Client-centred delivery based upon the individual Client s needs, taking into account their preferences, potential, abilities and interests The use of all appropriate supports available and in particular natural supports to maximise employment participation opportunities and abilities Planning that clearly states objectives, actions, time frames and outcomes An individually tailored service that ensures, through resolution of barriers and accommodation, the Client s ability to achieve valued employment experiences The Service incorporates the following six key principles from The Association of Supported Employment in New Zealand (ASENZ) to define and guide Supported Employment Service provision: Open Employment Wages and Benefits Placement First Inclusiveness Individualised and Ongoing Support Choices and Career Development. 3. SERVICE COMMENCEMENT 3.1. Eligibility for Service This Service is for Clients who: have expressed a goal to work ; and as a result of their covered injury, have a significant impairment or disability and require substantial levels of individual support to return to, maintain, or obtain open paid employment. Service Schedule for Supported Employment Service Page 8 of 18

9 3.2. Referral Process ACC will refer Clients to the Service through the following process: ACC will contact the proposed Supplier to discuss referral and arrange an Introductory meeting between the Supplier, the Client, and ACC Client Service Staff The purpose of the Introductory meeting is to ensure a mutual understanding of the Client s employment goals and to confirm the right Client/Supplier match ACC will send a written referral to the Supplier within 2 Working Days of the Introductory meeting. Supporting information as a minimum will include a copy of the Client s ACC Individual Plan, most recent Social Rehabilitation Assessment and any other relevant assessments e.g. IOA/IMA/Medical Assessment/Neuropsychological assessment The Supplier will ACC Client Service Staff confirmation of acceptance or decline of referral within 2 Working Days of receiving a referral The Service commences for a Client on the date the Supplier formally accepts the referral. 4. SERVICE LOCATION AND SPECIFIC AREA (PART A, CLAUSE 2) 4.1. The Service will be provided to Clients in the geographical areas specified in Part A Quick Reference Information, Clause The Service will be provided in the Client s home, workplace or other appropriate community location. 5. SERVICE REQUIREMENTS 5.1. The Supplier will provide the Service elements that are necessary and appropriate for each Client as specified in the Individual Service Plan approved by ACC The key elements of the Service are: 5.3. Supported Employment Coordinator The Supplier will ensure every Client has a Supported Employment Coordinator. The Coordinator will be the main contact for the Client, significant others and ACC Client Service Staff Service Plan The Supplier will arrange a Service Plan meeting within 10 Working Days of referral acceptance with the Client and other key parties at which time the Supplier will use an appropriate evidence based goal setting framework e.g. Work Readiness Profile The Service Plan will be developed within 10 Working Days following the Service Plan meeting and submitted to ACC for approval ACC will advise the Supplier in writing within 2 Working Days of their approval of the Service Plan or contact the Supplier to negotiate Service Plan changes The Service Plan will: Reflect relevant information from the ACC Individual Plan, Social Rehabilitation and Vocational Assessments Include the results of the goal setting framework Identify the Client s objectives and actions, using an appropriate evidencebased goal setting framework to achieve these. Service Schedule for Supported Employment Service Page 9 of 18

10 Identify the timeframes in which the agreed goals will be achieved and who will be responsible for implementation of action The Pre Placement Support & Job Search hours are designed to be flexible allowing the number of hours to vary weekly dependent upon the Client s support needs, the plan objectives and actions. The Service Plan will identify the proposed maximum hours per week The Supplier may arrange a Service Plan review meeting before 6 months if it is required for a Service Plan Progress Report update. This meeting will replace the scheduled Progress Report update Job Searching, Matching and Placement in Employment This phase of the programme includes the Supplier undertaking the following activities: Preparation of the Client for employment placement Building relationships with a variety of Employers, sourcing employment opportunities and matching employment options to the Client Reviewing the workplace for barriers, safety requirements and assisting/advising the Employer on options to reduce any identified barriers Where appropriate, contacting the ACC Client Service Staff to request referral to specialist rehabilitation expertise such as Occupational Therapist or Equipment assessment Identifying and providing on the job training and/or job coaching Keeping a detailed Client record which includes the activity undertaken and progress towards the Client s objectives Post Placement Support The Supplier will provide individualised support to the Client within the workplace as identified in the Progress Report supplied at Placement The support may include but is not limited to: Job coaching, mentoring, monitoring of the Productivity Allowance, development of workplace relationships and advice to the Employer/colleagues The Supplier will advise ACC Client Service Staff if other support or assessment services are required e.g. equipment assessment Progress Report A Service Plan review meeting and provision of a Progress Report to ACC will be arranged by the Supplier at 6 months from the commencement of Services for a Client The Progress Report at job placement will identify the maximum number of hours required for post placement support and monitoring with timeframes for review and completion Closure Report A final Service Plan review meeting and Closure Report will be completed by the Supplier at 12 months from the Service implementation date or at the time of job placement (or earlier if the Client exits prior to this) and be submitted to ACC The Supplier will arrange a meeting with the Client, other supports and ACC Client Service Staff to review the Service Plan and document progress/achievement against the goals. The Supplier will complete the evidence based goal setting framework at closure. The measures will be documented in the relevant template. Service Schedule for Supported Employment Service Page 10 of 18

11 5.9. Productivity Allowance A Productivity Allowance is payable to the Client s Employer when the Client requires extended time and coaching to achieve standard productivity levels. The payment is 50% of the minimum adult hourly wage for 6 months and not exceeding $6, (excluding GST). Then, if required, a further 6 month period is available payable at 25% of the minimum adult hourly rate and not exceeding $3, (excluding GST), The Supplier is responsible for negotiating with the Employer appropriate levels and time frames The Productivity Allowance request will be submitted as part of the Progress Report including a clear plan as to how the increase of productivity and related decrease of allowance will be reviewed, measured and considered achieved ACC will make payment directly to the Employer, arrange for the submission of signed declaration of worked hours and ensure the Employer understands its responsibilities The Supplier will notify ACC Client Service Staff in writing of any change in circumstances, ability or employment status that differs from the agreed plan Post Closure Placement Support Within 12 months of a Closure Report being completed, and if there is a change in the Client s employment status which effects employment sustainability (e.g. Client employment issues, a move to another New Zealand geographical location), the Supplier will, on being notified of an issue, contact the Client and Employer within 1 Working Day of notification to provide Post Closure Placement Support. The Service: Will be available only to those Clients who have received prior intervention via this Service Schedule within the last 12 months Will be initiated by ACC, the Client, Supplier or Employer when an issue is identified requiring access to post closure placement support Will be provided by the Supplier for up to 6 hours over 3 Working Days without a referral or prior approval from ACC The Supplier will advise ACC Client Service Staff within 3 Working Days of a Client s entry into the Service and describe the support needs of the Client and options to address them. A case conference may be arranged for which the Supplier may invoice for 1 hour at the standard hourly rate Post Closure Placement Support can be provided up to a maximum of 12 hours, including case conference, over a 12 month period Payment For Sustained Placement - Extended Incapacity The Supplier can request in writing an additional one off payment when; At the time of referral, the Client has been out of paid employment for 12 months or more; and At 3 months post Closure Report, the Client remains in sustainable employment and this can be verified by ACC Client Service Staff via the submission of work hour declarations Client Does Not Attend Appointment The Supplier will take into consideration the support and communication needs of the Client when scheduling face to face appointments If the Client gives the Supplier less than 24 hours notice of their inability to attend a scheduled appointment, a DNA fee may be claimed to a maximum of one hour and no more than twice per referral. Service Schedule for Supported Employment Service Page 11 of 18

12 The Supplier will advise ACC Client Service Staff in writing within 1 Working Day of each DNA, and when appropriate, the steps that were taken to minimise this occurring and the reason for the DNA. 6. SERVICE SPECIFIC QUALITY REQUIREMENTS 6.1. The Supplier and ACC will meet the following requirements in providing the Services: 6.2. Table 3 Service Timelines Requirement ACC will arrange an Introductory meeting with the Client, whanau/family, Supplier and ACC ACC will send a written referral to the Supplier. The Supplier will ACC with confirmation of acceptance or decline of referral. The Supplier will arrange a Service Plan meeting with Client and other key parties. The Supplier will provide completed Service Plan to ACC for approval. Evidence-based goal setting scoring included. ACC will advise the Supplier in writing of approval of the Service Plan or wish to negotiate changes. The Supplier will provide updated Service Plan information through Progress Reports. The Supplier will arrange a final Service Plan meeting and submits a Closure Report prior to Client exiting from Service. The Closure Report will include the Client s updated evidence-based goal setting results. The Supplier will contact the Client and Employer notifying the parties of an issue that requires access to Post Placement Job Support. The Supplier will meet the Client and Employer. The Supplier will advise ACC of the commencement of the Post Placement Job Support. Completion of Post Closure Placement Support and advice to ACC regarding further needs. Timeframe Prior to referral Within 2 Working Days of meeting the Client Within 2 Working Days of receipt of referral Within 10 Working Days of the introductory meeting or alternative time frame agreed in writing with ACC Within 10 Working Days of Service Plan meeting Within 2 Working Days When job placement identified or at 6 months from the approval date of the Plan whichever is sooner Either at 12 months when no placement achieved or as Client exits from Service whichever is sooner Within 1 Working Day of notification of job maintenance issue Within 1 Working Day Within 3 Working Days 12 hours maximum The Supplier will not vary any specified time frames without agreement from ACC Client Service Staff. Service Schedule for Supported Employment Service Page 12 of 18

13 6.4. Service Standards and Guidelines The Supplier will deliver Services which comply with the New Zealand Disability Strategy The Supplier will ensure the original of the evidence based goal setting Assessments will be maintained on each Client s file Risk Management The Supplier will develop and maintain a Risk Management Plan (RMP) relative to the level of needs of each Client. The RMP will detail how risks to the health and safety of the Client will be identified and mitigated Subcontracting With the consent of ACC (consent not to be unreasonably withheld), the Supplier may enter into a written agreement to subcontract any part or all of the Supported Employment Service to a third party, known as a Subcontractor. Any subcontracting arrangement does not relieve the Supplier from any liability or obligation under this Service Schedule. 7. SERVICE EXIT 7.1. This Service is deemed to be complete for a Client when: The Supplier has fully implemented the Service Plan, or at the 12 months from date of acceptance of referral (whichever is the earlier date) The Supplier will notify ACC and significant others within 1 Working Day if a Client voluntarily exits the Service The Supplier will notify ACC within 1 Working Day of becoming aware of the Client s death The Supplier must give a minimum of 10 Working Days written notice (including a Closure Report) to ACC before terminating Service provision for a Client ACC must give a minimum of 10 Working Days written notice to the Supplier to cease Service provision for a Client. 8. EXCLUSIONS 8.1. Services are not purchased under this Service Schedule when they can be purchased under other Service Schedules. 9. LINKAGES 9.1. The Supplier will ensure that communication is maintained with all Services that are being concurrently provided to a Client in order to ensure that a co-ordinated Service is delivered Suppliers will maintain good relationships and knowledge of local Employers, medical practitioners and other organisations enabling the Client to appropriately access as required. Service Schedule for Supported Employment Service Page 13 of 18

14 10. PERFORMANCE REQUIREMENTS The Supplier s performance will be measured as shown in Table 4 Performance Measurement. Table 4 Performance Measurement Objective Performance measure Target Data Source 1 Client Complexity Reporting Completion of the Evidence based goal setting framework 100% compliance Supplier s Client reports to ACC. ACC summarises and reports data 2 Job Placement % of Clients with job placement - Annually - Per closed case Comparable with other Suppliers Supplier s Client reports to ACC. ACC summarises and reports data 3 Client Achievement of Outcomes 1 : Work and Education, (a) % of outcomes not achieved, partially achieved, achieved, achieved beyond expectation at each Progress Report and on Closure (b) % of Clients having improved their goal setting assessment results Comparable with other Suppliers Supplier s Client reports to ACC. ACC summarises and reports data - Annually - Per closed case 4 Timeliness Compliance with ACC service delivery requirements 100% compliance Supplier s Client reports to ACC. ACC summarises and reports data 5 Efficiency and effectiveness Average cost per Client - Annually - Per closed case Comparable with industry baseline ACC cost data. 6 Re-referral rates for a Support Employment Service (i.e. a new assessment and episode). Referral analysis of known Clients Less than 30% rereferral rate following 12 months of Closure Report Performance report Service Improvement Process If performance monitoring identifies an issue with Supplier performance, the process outlined in the Agreement for Services will be followed: 1 Note Client complexity profile will be considered in performance monitoring. Service Schedule for Supported Employment Service Page 14 of 18

15 ACC and the Supplier will consider the information reported under Clause 9.1 and other relevant information on a regular basis Discussion between the Supplier and ACC will occur to better understand the information and decide if performance could be expected to change or if there are other factors that provide a reasonable basis for the identified performance If a change in performance is deemed appropriate then further analysis and a follow-up discussion will be undertaken 3 months after the initial discussion between the Supplier and ACC If a change is observed such that performance is within appropriate parameters then the performance monitoring process will provide feedback to the Supplier If a change in performance is still deemed appropriate, a performance improvement plan will be documented that includes the required action(s) by either party and the timeframes for this to occur Further analysis and discussion will occur at the end of the period stated in the performance improvement plan. If no change is observed, ACC may issue a notice of breach of contract in accordance with Part 1 Schedule 2 Clause ACC will measure the success of this Agreement and Supplier performance based on evidence of compliance with the following: the ability to deliver the Services within stated timeframes the achievement of Client outcomes as measured by the Work Readiness Profile and work status on completion of referral the reduction in Client liability based on average comparable cost per Client achievement of outcomes. This will not apply to non-earners at the date of injury. 11. REPORTING REQUIREMENTS To effectively monitor at individual Supplier and sector levels, ACC requires the following: that all fields in the Service Plan, Progress and Closure Reports are accurately completed by the Supplier on the template supplied and submitted within the time frames specified in Clause 6 of this Service Schedule that any additional ad hoc information reasonably required by ACC be supplied in a timely manner and at no additional cost. 12. OPERATIONAL CONTACT During the Term of this Agreement, the Supplier will nominate a person (as specified in Clause 5 of the Quick Reference Information in Part A of this Service Schedule) to be the main contact for ACC who will: Have primary responsibility for relationships with ACC at a corporate level and oversight the operation of this Service; Be proactive in informing ACC of issues with provision of Services as outlined; Raise issues and suggest solutions regarding this Service; Ensure that the Service is operated in accordance with this Service Schedule; Represent the Supplier in discussions on performance; and Ensure that ACC is advised promptly when a Client s contact details or circumstances change. Service Schedule for Supported Employment Service Page 15 of 18

16 13. RELATIONSHIP MANAGEMENT To ensure the continuing effective operation of the Service, formal working relationships are to be maintained as defined in Clause 4 of the Quick Reference Information in Part A of this Service Schedule. 14. PAYMENT AND INVOICING ACC agrees to pay the prices as set out in Part A, Clause 3 for Services provided in accordance with this Service Schedule The Supplier must raise a separate GST Invoice for each Client following completion of a service delivery component, or monthly. The GST Invoice must contain information consistent with that received in the ACC purchase order, particularly with regard to Service Item Codes Wherever practical, the GST invoice will be submitted electronically via a process agreed with ACC s ebusiness team The GST Invoice must be addressed to ACC as the recipient of the Service and will contain: Supplier s name, address and ACC Vendor ID Supplier s GST number The words Tax Invoice should be prominent Invoice number and date ACC purchase order number Description of Services and their Service Item Codes as per the ACC purchase order Supplier s name and ACC Supplier number for each service if Supplier registration is prescribed in this Service Schedule Name and claim number of the Client receiving the Services Date and quantity or hours of Services delivered, or start and end dates If the Supplier has complied with its obligations under this Agreement, ACC will pay the invoice into the Supplier s bank account as indicated in Part 1, Schedule 1, Clause 1 of this Agreement on or by the 20th day of the month following receipt of the invoice ACC will not pay for a Service where the invoice for that Service is not received within 12 months of the date the Service was provided, or the date cover was granted by ACC, whichever is the later date. 15. DEFINITIONS AND INTERPRETATION In this Service Schedule, unless the context requires otherwise, the following terms have the meaning in the corresponding definition: Term ACC Client Service Staff Definition The staff member engaged by ACC as the claim manager for the Client and located in an ACC branch for the purposes of the Accident Compensation Act 2001 (AC Act), and may also include a claims manager or other authorised ACC personnel. Service Schedule for Supported Employment Service Page 16 of 18

17 Term ACC Individual Plan Achievement Levels (Outcome ratings) Closure Report Placement Progress Report Recovering Independence Service (RIS) Serious Injury Portfolio Social Rehabilitation Assessments Supported Employment Coordinator Supports Sustained Placement- Extended Definition A legislatively required plan agreed between ACC and the Client. For Serious Injury Clients this describes their social and vocational goals. 1. Not achieved- the specific Outcome was not delivered e.g. if objective was within 12 months to have a job and at time of reporting the Client is not employed. 2. Partially achieved-the outcome was achieved but one or more components were not. E.g. Within 6 months I will have a job for 3 days a week and at time of reporting the Client has an employment trial but is for a lesser period. 3. Achieved- All components of the objective were achieved. 4. Achieved beyond expectation-all components delivered and achieved and one or more components are at a higher level. Eg within 6 months I will have a job 3 days a week but placement is achieved within a shorter time frame. A Report completed by the Supplier and submitted to ACC prior to the Client s exit from this Service. The report provides Client outcomes against plan objectives and actions as well as Work Readiness Profile scores. Achieving an appropriately paid job of no less than 5 hours per 7 day week in a role for which the Client has or is able to achieve the required skill level. A Report completed by the Supplier and submitted to ACC when job placement identified or at 6 months from the Service implementation date whichever is sooner. The Progress Report reviews and updates Client background information, services required to secure job placement, objectives and actions. An ACC service responsible for meeting the rehabilitation needs of those Clients with an incapacity duration of 30 months (2 ½ years) or more. The focus is to ensure Clients are supported and encouraged to attain their maximum possible. For RIS Clients this is an agreed rehabilitation pathway. The National Serious Injury Service supports Clients with moderate or severe Traumatic Brain Injuries, Spinal Cord Injuries, or equivalent injuries which cause substantial impairment and on-going disability. Assessments completed by a rehabilitation professional that either identifies the Client s global needs (eg Support Needs Assessment or Integrated Rehabilitation Assessment). Or may focus on specific areas such as: equipment or community nursing. An individual who is responsible for delivering the Service on behalf of a Supplier. This includes the provision of direct and indirect support service to the person and covers all staff and management who are either employed or contracted. Both paid and natural supports. Paid supports includes those funded under this or other ACC Service Schedules eg Attendant Care & Supported Living or non ACC such as ORRS funding from the Ministry of Education. Natural Supports- means whanau, friends, work colleagues, sports groups, church, consumers groups, flat mates, Unions etc which are readily available and reasonably easy to access by Client requiring support. Payment recognising Suppliers who achieve durable job placement of 3 months continuous employment from date of Closure Report for Clients that meet the following criteria: Service Schedule for Supported Employment Service Page 17 of 18

18 Term Incapacity Vocational Assessments Work Hours declaration Evidence Based Goal Setting Framework Definition Clients who have been out of employment for 12 months or more prior to the commencement of Services and at the date of the 3 months post Closure Report has been in continuous sustainable employment for a period of 3 months with a reduction of weekly compensation verifiable by ACC Client Service Staff. This does not apply to non-earners at the date of injury. Initial Occupational Assessment (IOA). The purpose of the IOA is to produce a report for ACC that is used to determine the Client s vocational rehabilitation needs and direction. Specifically, the assessor is required to assess the Clients skills, experience and ability to undertake employment. The Initial Medical Assessment (IMA)- a service component of VMScompleted by a medical practitioner will then give an opinion on whether the types of work identified in the IOA, are or are likely to be, medically sustainable for 30 hours per week. This is based on consideration of the tasks on the work type detail sheet and the Client s post-injury condition. Both assessments are required under the AC Act Information supplied by the Employer/payroll on an ACC206 (or ACC207 for self-employed) which provides ACC with number of hours worked and payment received. Enables ACC to calculate the abatement of Weekly Compensation. A criterion-referenced tool designed to assist in the initial assessment of individuals with disabilities. Clients are rated on 12 factors. It seeks to identify what people can do, rather than what they cannot do; recognises that even substantial limitations coexist with strengths; and assumes that, with appropriate supports, adaptive skills and behaviours can improve. The measure is suitable for the assessment of all major disability groups, including people with multiple disabilities. Ratings are totally comparable with ratings for people in the general population and show the level of performance or freedom from disability. The measure can be completed by the Client, by someone who knows the Client very well, or by ratings obtained during interviews with the Client. Service Schedule for Supported Employment Service Page 18 of 18