STANDARD. Date SP Jan F Visscher UTMS Michaela Bundschuh

Transcription

1 1(19) Distribution: Scania, Suppliers SCANIA CUSTOMER SPECIFIC REQUIREMENTS Contents Changes from previous issue General Supplier Portal Scania Standards Customer Property Certification Requirements Sustainability in the Scania Supply Chain Specific Environmental Demands Quality Assurance of Delivered Parts Approval Process Supplier Change Management Deviation Handling Logistics Logistical and product quality demands around holidays Communication Record retention Continuity Planning auditor qualification Audits Continuous improvement Deviations from Customer Specific Requirements Appurtenant documents Changes from previous issue The following chapters has been revised: Due to many changes, the changes are NOT shaded or marked in another way.

2 2(19) 1 General The Authorised Customer Representative is the designated Sourcing Manager within Scania Purchasing. The Scania definition of the part supply participants differs from ISO/TS as shown below: Tier 2 Tier 1 Customer Scania Sub-contractor Supplier Customer ISO/TS 16949:2009 Supplier Organization Customer 2 Supplier Portal The Scania Supplier Portal (SSP) is an important tool for communication and information sharing. It allows access to Scania s standards and manuals and is the portal from where to access the Scania WEB based applications. The designated Sourcing Manager provides the assigned SSP administrator at the supplier with user name, password and instructions to be able to log in on SSP ( and to be able to manage other supplier users for the SSP. 3 Scania Standards Suppliers shall comply with the latest versions of Scania Standards in all applicable situations and according to technical specifications. Suppliers to Scania shall subscribe to Scania Standards to automatically receive information on all standard updates. Updates of Scania standards, relevant for the parts supplied, shall be included in the supplier s documented routine for changes of technical specifications. See ISO/TS rd edition section Customer Property An inventory of Scania owned tooling and equipment shall be carried out annually and reported to the designated Sourcing Manager at Scania. Scania owned tooling and equipment shall be permanently marked with a Scania identification plate, showing the Scania tool number, so that the

3 3(19) ownership and identity of each item is visually apparent. In cases where the tool number includes a set of tooling, each tool unit shall be marked with a unique suffix. The designated Sourcing Manager at Scania shall provide the supplier with the tool plates. The supplier is responsible for maintaining the tooling and equipment so full functionality is retained. Supplier s proposals to solve future expected problems regarding tooling, should be announced well in advance using the Supplier Change Request (SCR) routine. Tooling is owned by, and the sole property of Scania CV AB. Scania is entitled to retrieve the tooling from the supplier at any time without a statement of grounds. 5 Certification Requirements 5.1 Developing and / or Manufacturing organisations All suppliers developing or supplying parts (for production, spare, service and/or re-manufactured), shall be third party certified to ISO/TS16949 and ISO The certifications shall apply for all supplier s manufacturing sites supplying direct or in-direct to Scania. 5.2 Non-manufacturing organisations (for example distributors and agents) Suppliers (tier 1), which cannot be certified to ISO/TS16949, must be third party registered to ISO9001 and ISO14001 by an accredited third party certification body. The Suppliers (tier 1) should furthermore ensure that the manufacturers are certified for ISO/TS16949 and ISO14001 by an accredited third-party certification body. 6 Sustainability in the Scania Supply Chain Sustainability is a key priority for Scania and Scania works to continuously improve the sustainability performance throughout its value chain. Scania is committed to upholding the United Nations Global Compact s principles relating to human rights, labour practices, environment and anti-corruption in our own operations as well as in the supply chain. Accepting and complying with Scania s social and environmental requirements is a prerequisite for doing business with Scania, and it lies within the responsibility of each supplier of Scania to forward

4 4(19) corresponding undertakings, by aiming to contractually bind their suppliers in the supply chain. See STD4427 for more information. 7 Specific Environmental Demands 7.1 Restricted substances in delivered parts and components Scania STD4400 Prohibited and restricted substances in Scania products is valid for material or parts that remain in Scania s product at point of sales. Suppliers are responsible to monitor the changes in the list of substances and the legislations referred to in STD4400. If a delivered part is a chemical product or a component containing a chemical product 1 at delivery, then Scania STD4158 Chemical substances, which shall not be used Scania Black list and STD4159 Chemical substances with limited use Scania Grey list are valid in addition to STD Reporting of Part Material Composition All suppliers shall sign up for IMDS (International Material Data System) and implement a process to report MDS (Material Data Sheet). The supplier shall inform Scania about prohibited and restricted substances specified in Scania Standard STD4400 when quotation is submitted. The Part Material Composition shall be reported into IMDS by the supplier 4 weeks prior to the PPAP request date and according to Scania IMDS Reporting Standard STD4352, to assure a full approved PPAP at start of production. A not by Scania approved MDS on PPAP request date, leads to a provisional release and measures to complete the PPAP requirement. Before reporting in IMDS, the Scania specific information and documents shall be checked on the IMDS homepage. See under Public IMDS s FAQs OEM Specific info: 1 Chemical products are substances (chemical element and its compounds in the natural state; e.g. sulphuric acid, methane) and mixtures (composition of two or more substances; e.g. lubricants, adhesive, oil; grease)

5 5(19) 7.3 Marking of Polymeric Parts Polymeric parts shall be marked according to Scania STD3871 Material marking on parts Recycling. 7.4 Environmental Legal Requirement - REACH legislation All Scania suppliers shall comply with the EU Registration, Evaluation, Authorization and Restriction of Chemicals (REACH) (EC) 1907/2006. Suppliers shall include Scania s usage in the safety data sheet 2 of the substances concerned. Scania shall not be regarded and will not act as an importer 3 of chemical substances or preparations under REACH. Therefore suppliers outside the EU who deliver chemicals to Scania companies within EU, shall point out an (the) Only Representative 4 within the EU. Notes: Import = Outside of EU (incl. Norway, Iceland and Lichtenstein). Chemical substances = means a chemical element and its compounds in the natural state. Preparation = means a mixture or solution composed of two or more substances. 8 Quality Assurance of Delivered Parts All issues regarding the quality assurance of parts shall be directed to the designated SQM (Supplier Quality Manager) within Scania purchasing. Delivered parts and components are approved for Scania production and spare parts warehouses by the designated SQM. All parts must be PPAP approved by Scania before deliveries commence. The supplier (tier 1) shall require from manufacturing sub-contractors to use PPAP as their product approval process. 2 Safety data sheet are documents describing the known hazards associated with a material, indicating safe handling procedures and recommending responses to accidents and thus are invaluable sources of safety information. 3 According to Chapter 2 and Article 3.11 (REACH legislation) 4 What is an Only Representative - According Chapter 2 Article 8 (REACH legislation) a legal or natural person outside of EU can nominate an only representative located within EU to carry out the required registration of their substances that are imported into the Community.

6 6(19) 8.1 APQP APQP (Advanced Product Quality Planning and Control Plan) shall be done by the supplier for the introduction of new parts or components, as well as part modifications and process changes. The plan shall be according to the principles defined in the APQP Manual 2 nd edition. 8.2 Special Characteristics Customer designated Special Characteristics are marked: <C> Critical, <M> Major or <L> Legal, according to STD3944 Classification of Requirements or STD4178 Regulated characteristics. The SQM can add Special Characteristics which are to be included in the technical documentation at the supplier. The supplier should establish their own Special Characteristics which are sensitive to the supplier s process and can affect fit, form, function or appearance. These Special Characteristics, determined by the supplier, should be proposed to the designated SQM to be included in the technical documentation. (See ISO/TS Annex A.2b Control Plan). 8.3 Lay-out Inspection and functional testing Focus on product. Product measurement shall include all geometrical, material and functional requirements including aspects like life-time and endurance testing. Compliance with customer design record as agreed by the purchasing contract / parts order and compliance with suppliers own requirements shall be verified. The result of one single Lay-out inspection and Functional Testing is accepted for a group or family of products when these products are produced in the same process at the same location and when agreed with the designated SQM. Frequency: Minimum annually. 8.4 Product Audit Focus on different stages of the sourcing, production and logistical processes. Measurement on finished product and semi-fabricated products shall be made on the Special Characteristics and requirements (according 8.2).

7 7(19) The process capability (Cpk) related shall be re-calculated. Compliance with supplier s own process instructions, work instructions, design records, requirements as mentioned in 8.2, packaging, shipping and EDI requirements shall be verified. The result of one single product audit is accepted for a group or family of products provided that these are produced by the same process at the same location if agreed with designated SQM. Frequency: a) Based on process stability, and defined in control plan. b) To be considered for each internal quality incident with possible impact for the customer. c) To be considered for each customer complaint or on request by Scania. 8.5 Appearance Approval Report Appearance approval shall be attained, where required, according to STD Master Sample The supplier shall establish a documented procedure to define the controls needed for the identification, storage, protection, retrieval, retention and disposition of master samples. The supplier shall retain master samples, originating from the significant production run related to the PPAP of all delivered products, unless otherwise agreed in writing with the designated SQM. See also PPAP manual 4 th edition, section Master Sample. 9 Approval Process 9.1 PPAP PPAP shall be used for the part approval prior to deliveries commence to Scania according to the PPAP manual 4 th edition. A waiver might be given regarding PPAP requirements for catalogue parts, when stipulated in the purchase order or in writing from the designated SQM. The supplier to Scania is always the end responsible for the quality of the parts and components delivered and that they fulfil all specifications

8 8(19) and requirements. The responsibility includes purchased parts, components and services from sub-contractors, also when Scania has designated the sub-contractor. 9.2 PPAP Submission Level 4 PPAP documentation, supporting data and relevant master samples shall be retained at the supplier. PPAP documentation, PSW and supporting data as stated in the order, or requested by the designated SQM, shall be submitted to the designated SQM when asked for. The eppap module of the equality application, reachable from Scania Supplier Portal, should be used for this submission. 9.3 Approval Level Scania demands a full approved PPAP latest at SOP (Start Of Production) at Scania. 9.4 MSA Measurement System Analysis shall be carried out for all control and measuring equipment used in the production of parts / components for delivery to Scania. The analysis shall be done according to the Measurement Systems Analysis Manual. See also STD Measurement System Analysis - MSA 9.5 Significant Production Run A significant production run shall be carried out according to the PPAP manual 4 th edition. The size of the significant production run shall be 1 to 8 hours continuous production of minimum 300 pieces, unless stated in the purchase order or agreed upon with the designated SQM. Scania shall be informed of the production run date to allow attendance. One hundred percent inspection shall apply for very low volume components and parts. (See also Appendix H Truck Industry Specific Requirements Significant Production Run - of the PPAP manual 4 th edition). See the PPAP manual 4 th edition, section Acceptance Criteria for Initial Study regarding required Index level (C pk ).

9 9(19) 9.6 Run at Rate The purpose of the Run at Rate is to verify that the approved production process can continuously produce parts / components that meet the Scania quality and technical requirements and design specifications at the planned full production rate. (See STD40) The Run at Rate can be done after PPAP. Scania may require that the Run at Rate is performed in combination with Significant Production Run. The Run at Rate shall be performed when stated in the purchasing order or requested by the customer authorized representative. It must be shown that the processes are implemented to the customer s requirements with the existing production facilities and that the resulting products comply with the customer s specifications. The production facilities, machines and equipment must be able to maintain the specified tolerances for the relevant characteristics. Process capability must be determined for significant product/process characteristics and continually demonstrated. For long term process capability ( C pk ) the minimum requirement is C pk > = 1,33. Note must be taken of customer s regulations, requirements for proof of capability of significant characteristics. In the case of significant characteristics where no capability level can be demonstrated, 100% inspection is required. (See VDA6 P6.2.3) For the deliveries to Scania zero defects is demanded. 9.7 Poka Yoke s A list of used Poka Yoke s in the production and verification process should be available. A described routine for the frequency and validation of the Poka Yoke s should be presented to the customer on demand. 10 Supplier 10.1 Sub-contractors Suppliers to Scania are responsible for applying the PPAP approval process for parts they purchase from sub-contractors. This shall apply, even if the sub-contractor is not ISO/TS certified. In every case suppliers to Scania remain fully responsible for the end product supplied and is the respondent party for Scania.

10 10(19) The direct supplier to Scania is responsible for the compliance of all requirements within the Supply and Process chain. This includes also a regulation to ensure that the documents applicable are taken into consideration with regards to the sub-contractors in the production and supply chain. Sub-contractors should fulfil at least ISO9001 and ISO Sub-contractors to 2 nd tier supplier (i.e. Tier 3...Tier n-suppliers), shall use a quality assurance system to secure parts to their customer guaranteeing fulfilment of technical specifications. See also chapter 6 in this STD: Sustainability in the Scania Supply Chain Special requirements for Scania designed parts Suppliers of certain products or processes, sub-contractors, must be approved by Scania. The categories of suppliers and processes are: Additional requirements for suppliers of surface treatment STD4310 Additional requirements for suppliers of heat treatment STD49 Additional requirements for suppliers of forgings STD4150 Approval of steel works STD4273 Shotpeening of Scania designed parts STD4451 Requirements for injection Moulding tools STD4375 All ductile iron suppliers in the supply chain, used for Scania designed parts, shall be approved by the designated SQM for the iron segment Assigned Parts An assigned part is a part which has to be bought by a Scania tier 1 supplier from a Scania designated sub-contractor as mentioned in the ASSIGNED LETTER from Scania. An assigned part is not delivered directly to Scania. All commercial agreements regarding the assigned part are carried out between Scania and the assigned sub-contractor.

11 11(19) Scania is responsible for: - the distribution of all technical documentation to supplier and subcontractor and - for the approval of the PPAP s initially and after ECO s effecting the assigned part and / or the complete part. The sub-contractor should send the by Scania approved PSW to the complete part supplier. The sub-contractor should send the Scania accepted MDS via IMDS to the complete part supplier. The complete part supplier is responsible for all activities regarding complete and assigned part in relation with: - Supplier Change Request (SCR) - Exemption From Requirement (EFR) - Discrepancies (equality deviation reports) The 1 st tier supplier is always responsible for the quality of the complete part including the ingoing (assigned) parts. 11 Change Management All changes to product and / or process used to produce the ordered parts, shall be submitted to Scania for approval according to the Scania SCR (Supplier Change Request) procedure. The request shall be submitted in the module escr of the equality system, accessible via the Scania Supplier Portal. See the available information in the Scania Supplier Portal. The proposed changes are to be approved by Scania in the escr system. The PPAP should be updated and approved by Scania in the eppap system before deliveries to Scania commence. See section 3 of the PPAP manual 4 th edition. 12 Deviation Handling 12.1 Reporting of deviations In the document How Scania Handles Deviations from Suppliers, the complete deviation handling process and the Scania Escalation Model is described including expectations on suppliers. It can be found on Scania

12 12(19) Supplier Portal. Deviations detected by Scania for mileage or zero mileage will result in a notification being sent to the registered supplier users after the creation of an equality report. The supplier should open the deviation report via the equality link on Scania Supplier Portal. The supplier shall respond within the given time limits regarding Quality Gate, containment action, root cause analysis and preventive action. The supplier shall register for all modules within equality the contact persons (ecarrier only applicable for transport companies). For deviation handling in the equality module at least 2 persons must be updated. To assure the actuality of contact persons in the various equality modules, a regular validation has to be carried out by the supplier and a carryover routine for the administrators function is required. This applies also for all registered users of the Scania Supplier Portal. The mail box shall be checked for incoming s twice daily, 365 days a year since Scania is operating globally and uses one global system for the reporting process. It should always be possible to reach a suppliers customer representative by phone for support. The supplier shall monitor quality and delivery performances towards Scania and compare them with the Scania measured values via the eperformance application on Scania Supplier Portal. The issuer of the equality report, or for escalated cases the Purchasing On Line (POL) assignment leader, is authorized to approve corrective actions after a discrepancy. For the approved changes is no need to submit an escr to Scania. The equality report should be updated according requirements. A request to submit PPAP documents and PSW might be issued via the eppap module. Reimbursement for costs Scania made in relation to deviation handling are valid 12.2 Early Quality Warning (EQW) Scania reports in the EQW module of the equality system Warranty, Field Quality and Production issues for which the root cause could not be determined yet. The supplier is requested to internally check the manufacturing processes and support Scania with the investigations to determine the root cause in an early stage with the aim to minimize the possible effected population and thus lower costs for corrective actions.

13 13(19) 12.3 Scania Escalation Model Scania s Escalation Model is a gradual model where the management attention is increasing from Scania and suppliers side with the aim to solve the problems. When a supplier is escalated to level 3, they shall notify their certifying body within five working days. A copy of the notification shall be sent to the issuer of the Scania escalation letter step 3. The certification body is requested to immediately put the supplier on probation. When the cause for probation has been resolved, the certification body is authorised to lift the probation. Scania may take up to six months to verify consistency the implemented preventive and corrective actions. Step 3 includes a decision regarding the relationship with the supplier. Suppliers quality levels are expressed in a rating A, B or C. When the quality level in general is poor from the supplier, looking at number of reports and PPM rating, the supplier will be C rated by the Purchase Quality organization. This results in the fact that the supplier is excluded from new business and will be set to New Orders Hold Deviation Approval Material not fulfilling all of Scania requirements should not be send to Scania. In some exceptional situations an exemption from requirement can be proposed. In such cases, a Scania waiver, EFR (Exemption From Requirement), must be requested from your designated sourcing manager. The Exemption From Requirement must be approved in writing (waiver) by Scania before deliveries are allowed. Every material unit containing material shipped on a customer waiver shall be properly marked with Scania label SV This label is available in the Packing Manual on the Scania Supplier Portal. No re-work may be externally visible on delivered parts. Reworked parts must fulfil all specifications and requirements. The re-work method should be agreed with the designated SQM. 13 Logistics The Logistical Manual, STD4172, defines all requirements and procedures related to the handling of forecast-, call off information and

14 14(19) delivery of goods to Scania. The logistics manual is accessible on the Scania Supplier Portal as well as all regulations regarding packing instructions, transport bookings (Webstars) and trailer loading instructions. 14 Logistical and product quality demands around holidays Suppliers to Scania are demanded to secure a smooth material flow without interruption or aggregation around periods of non working days (>2 week days) at Scania and at supplier. Suppliers should contact the designated Material Planner in the concerned Scania Unit for approval to do otherwise. The product quality after holiday breaks should be secured with extra quality checks when starting production again at suppliers. 15 Communication All official communication shall be in English. Electronic data transfer of part specifications shall be according to STD4132. Electronic transfer of logistical and delivery data is defined and explained in the Logistics Manual STD Record retention Production part approvals, tooling records, selection of Special Characteristics and purchase orders (including changes) shall be kept as long as the part is active for production and / or spare parts requirements plus two calendar years. See Section 6 Record Retention (and Glossary) of PPAP manual 4 th edition. Quality performance records (for example control charts, inspection and test results) shall be kept for the current year plus two calendar years. Records of internal quality system audits, product audits, layout inspection and functional testing and management review shall be kept for three years. The above time periods shall be regarded as minimum and may need to be longer, for example by legal requirements.

15 15(19) 17 Continuity Planning In addition to the preparation of contingency plans, the supplier shall perform a thorough and systematic risk analysis of (business) interruption, also called Business Continuity Planning (BCP). It identifies risk areas, creates solutions, implements improvements, performs acceptance tests and maintenance of the BCP. The aim is to map and prevent unexpected delivery stops to Scania. The outcome of the analysis includes a contingency plan and an emergency plan. Contingency Plan shows specific solutions for different risks e.g. machine or tool break-down, media supply interruption, fire, flooding, storm, snow. See ISO/TS Emergency Plan shows the short term actions and planning to take care of accidents and personal injuries. 18 auditor qualification audits should be conducted by qualified VDA 6.3 auditors (See VDA 6.3: Auditor Requirements) or auditors shall be qualified as recommended in ISO 19011, 1 st edition; sections for Quality Management Systems Application. In addition internal auditors shall be competent in understanding and applying: 1. The Process Approach of Auditing (see Process Approach, section 0.2 of ISO/TS 16949:2009). 2. Core Tools (e.g. reference manuals including PPAP, APQP, MSA, SPC and FMEA) as applicable. 3. This standard,, Scania Customer Specific Requirements, as applicable. 19 Audits To be able to assess and improve the quality, the supplier must carry out regular internal audits in accordance with the requirements in ISO/TS16949, section Scania reserves the right to carry out process and product audits at any time. The audits can be performed prior to sourcing decisions, related to PPAP work, or re-active after a discrepancy.

16 16(19) 20 Continuous improvement The supplier is required to provide evidence of a continuous improvement process in accordance with ISO/TS16949 section 8.5. Through this process the supplier aims to take suitable measures to reduce internal reject and re-working quotas. This information must be presented to Scania when requested. The follow up of the internal proactive and/or reactive activities should be organized in frequent follow up meetings during the week. A quality improvement program should be agreed with the Scania designated Supplier Quality Manager in writing when faults occur. If no written agreement exists the supplier shall be required to halve any faults that occur every year 21 Deviations from Customer Specific Requirements Any deviation from this Standard has to be approved in writing by the designated Scania responsible.

17 17(19) 22 Appurtenant documents The documents listed below complete this standard and are basic for the application of this standard. These, and other applicable Scania standards, can be found at Scania Supplier Portal. The latest issue of the document applies when the issue has not been stated. Document designation Title STD3871 Material marking on parts - Recycling STD3944 Classification of requirements STD4132 Scania Interchange Exchange of CAD between Scania and Suppliers STD4150 Additional requirements for supplier of forgings STD4158 Chemical substances which should not be used Scania Black list STD4159 Chemical substances with limited use Scania Grey list STD4172 Logistical Manual STD4178 Regulated characteristics STD4236 Identity manual for spare parts packaging STD4246 Scania Appearance Approval Procedure STD40 Run at Rate STD49 Additional requirements for suppliers of heat treatment STD4273 Approval of steel works STD4310 Additional requirements for supplier of surface treatment STD4400en Prohibited and restricted substances in Scania Products STD4427 Sustainability in the Scania Supply Chain STD4451 Shotpeening of Scania designed parts STD4375 Requirements for injection Moulding tools

18 18(19) ISO3834 Quality requirements for fusion welding of metallic material Part 4: Elementary quality requirements How Scania Handles Deviations From Suppliers STD4436 Measurement System Analysis - MSA PPAP 4 th edition Production Part Approval Process ISO9001 Quality Management ISO14001 Environmental Management ISO/TS rd edition Quality Management Systems Particular requirements for the application of ISO9001:2008 for automotive production and relevant service part organizations VDA Volume 6 part 3 2 nd edition Process Audit

19 19(19) International Standards Literature ISO/TS16949 QS-9000 and VDA literature can usually be bought from ISO and VDA representatives in the various countries, see The publications can also be bought from: Scania supplier portal Enter at ( The designated Sourcing Manager provides the assigned SSP administrator at the supplier with user name, password and instructions