Supplier Quality Manual

Transcription

1 Classification: QMS Created By: Jeff Teel 06/07/2016 Document No.: Mark "X" where applies Firestone Controlled Document New First Issue Published: Revision X Supersedes Issue Published: 01/12/2007 Three-Year Last Three-Year Review Published: Review Cancelled Cancellation Author; Department -Location: Jeff Teel, Supplier Quality, Indianapolis Purpose: Define requirements for FSIP suppliers Revision History (Explanation of Content Changes) Author: Page(s): 1 Complete refresh and content update New format header 3/31/16 J. Teel all 2 Added documents to section 10 6/05/16 J.Teel Supplier Quality Manual PREPARED AND MAINTAINED BY FIRESTONE INDUSTRIAL PRODUCTS COMPANY DIVISION OFFICE 250 W. 96 th Street INDIANAPOLIS, IN Page 1 of 24

2 Classification: QMS Created By: Jeff Teel 06/07/2016 Document No.: Firestone Industrial Products Quality Policy TABLE OF CONTENTS Page 2 of 24

3 Classification: QMS Created By: Jeff Teel 06/07/2016 Document No.: 1.0 PURPOSE 2.0 SCOPE 3.0 SUPPLIER CLASSIFICATION A Supplier 3.2 B Supplier 3.3 C Supplier 3.4 D Supplier 4.0 SUPPLIER APPROVAL Raw Materials rd Party Certifications 4.3 Supplier Certification Status Change 4.4 Exceptions to the requirement 4.5 Initial Supplier Approval 5.0 VERIFICATION OF PURCHASED PRODUCT SUPPLIER MONITORING Supplier Rating 6.2 Non Conforming Product 6.3 Special Status 7.0 SUPPLIER NON-CONFORMANCE RMN Notification Process 7.2 Deviation Process 8.0 ESCALATION PROCESS FOR LATE OR NO 8D RESPONSE SUPPLIER FIRST ARTICLE/PPAP SUBMITTAL PROCEDURE Page 3 of 24

4 Classification: QMS Created By: Jeff Teel 06/07/2016 Document No.: 9.1 Sample Parts 9.2 Temporary Tooling 9.3 Sample Submissions 9.4 Sample Re-Submissions 9.5 Review and Approval Process 9.6 Notification Needed For Late PPAP/PSW Submission 9.7 Materials Reporting Identification and Control of Restricted Substances 10.0 SUBMISSION FORMS AND BLANK CERT FORM REFERENCES 23 DEFINITIONS 24 Page 4 of 24

5 Classification: QMS Created By: Jeff Teel 06/07/2016 Document No.: 1.0 PURPOSE The purpose of this manual is to communicate requirements for suppliers that provide production goods or services to Firestone Industrial Products Company. This manual is intended for qualification of new suppliers and the continual development of existing suppliers by defining supplier performance expectations and the supplier monitoring system. 2.0 SCOPE The Firestone Industrial Products Company Division Supplier Quality Manual establishes the requirements expected from our suppliers. An effective quality system is essential in qualifying and continuing as an approved supplier. 3.0 SUPPLIER CLASSIFICATION Suppliers are monitored based on the type of item they are supplying. The item type can be found on the drawing with a notification stated QUAL. Depending whether it is an A,B, C or D item the below listed requirements are applicable. 3.1 Supplier of an "A" Item Suppliers of an A item are providing items that if a non conformance occurs, it is likely to result in hazardous or unsafe conditions for the end user, prevents the performance of the tactical function of the end item, or reduces materially the usefulness of the product. A supplier requirements include: a. First Article/PPAP approval prior to the first production shipment and subsequent drawing changes to drawings. b. Verification of current revision level to be stated on certification form OR on suppliers shipping documentation ( label or packing slip see section 5. Verification of Purchased Product for details) Page 5 of 24

6 Classification: QMS Created By: Jeff Teel 06/07/2016 Document No.: 3.2 Supplier of "B" Item Suppliers of an B item are providing items that if a non conformance occurs, it is not likely to prevent the performance of the tactical function of the end item. Requirements for B items include: a. A first article/ppap approval prior to the first production shipment and subsequent drawing changes to drawings. b. Verification of current revision level to be stated on certification form OR on supplier s shipping documentation (label or packing slip) 3.3 Supplier of a C Item Suppliers of C items are providing pamphlets, brochures, commercial fasteners, and other non-critical items. Firestone in these cases does not have design responsibility over these items, therefore no PPAP is required but if supplier makes a change they will need to notify Firestone purchasing of said change. 3.4 Supplier of a D Item Suppliers of D items are providing products and services such as seminars, schools, maintenance work, magazine subscriptions, carrier services, and all other things not to include A,B, or C items. 4.0 SUPPLIER APPROVAL PROCESS 4.1 Non-Service suppliers The goal for all Non-Service Suppliers is to conform to ISO 9001 standards with a future goal of conformance to ISO/TS Page 6 of 24

7 Classification: QMS Created By: Jeff Teel 06/07/2016 Document No.: rd party certification Suppliers are required to provide objective evidence of current 3 rd party certification and supply Firestone purchasing evidence of their certification on annual basis. 4.3 Supplier Certification Status Changes If the supplier certification status changes, the supplier is required to formally notify Firestone purchasing immediately of their status. Firestone will assess the need for actions based on risk to ensure the supplier is still maintaining an adequate level of quality and delivery by assessing suppliers capability. 4.4 Exceptions to this requirement must be approved through Division Quality Assurance. Supplier quality system assessments will be conducted to evaluate the use of suppliers not ISO 9001 certified. In these cases, there may be limitations to products or product lines that can be supplied by this supplier. 4.5 Initial supplier approval will consist of the following before being awarded new business. a. Initial company survey b. Technical Assessment for capabilities which may include a onsite review with FSIP purchasing, engineering, and quality. c. A company representative may perform onsite process audit. Page 7 of 24

8 Classification: QMS Created By: Jeff Teel 06/07/2016 Document No.: 5.0 VERIFICATION OF PURCHASED PRODUCT Suppliers are expected to verify all components conform to the most current drawing revision level provided by FSIP. Supplier is requested to submit a certification see Appendix Cert with each shipment stating the part and drawing number as well as the revision level. The alternate option is to list the drawing number and revision level on the label of the product Any product found to be nonconforming will be quarantined and the supplier will be responsible for any cost related to administrative work, sorting, handling, rework, and verifications. 6.0 SUPPLIER MONITORING 6.1 Supplier Rating Monitored suppliers will initially be given a 100% Supplier Rating. Then, the overall score will be based on Quality performance with PPM factored in and reported on a quarterly basis. Monitored suppliers will have a scorecard that will be available quarterly. If a supplier audit has been completed, the audit score will be included in the scorecard. Suppliers will be categorized into 3 levels based on their supplier scorecard score. a) Green suppliers are suppliers with a score greater than 95%. b) Yellow suppliers are suppliers with a score greater than 85% but below 95%. c) Red suppliers are suppliers with a score less than 85% are considered nonconforming. NOTE: If a supplier is in the red for one quarter(three consecutive months)they may be put on new business hold. If a supplier is in the red for 2 consecutive quarters or(six consecutive months) Firestone purchasing may determine that business will start to be pulled from the supplier. Page 8 of 24

9 Classification: QMS Created By: Jeff Teel 06/07/2016 Document No.: 6.2 Non-Conforming In addition, the Supplier Quality Engineer will analyze the rejections for trends and information will be covered in the Purchasing/Quality meetings. The Quality and Purchasing Departments will review the suppliers scorecards ratings of the A item suppliers, to determine if any should be considered as non-conforming. Nonconforming will be those who score below an 85% either from an individual criteria deficiency or a total collective score deficiency. Non-conforming suppliers are notified and are requested to provide an action plan with timing to restore a compliant rating. 6.3 Special Status In the case of a special status customer notification directly related to a supplier quality or delivery issue, the Division Quality will contact the supplier. As necessary, the Firestone may visit supplier location to review root cause and corrective action. 7.0 SUPPLIER NON-CONFORMANCE PROCESS 7.1 RMN Notification Process When a nonconforming product is found during first article/ppap review, receiving inspection, in-process inspection, or through customer complaint, Plant QA is notified with pertinent information such as part number, lot number quantity, and reason rejected. The steps below will be followed to fulfill non-conformance requirements: a. Plant QA will send RMN rejection notification to the supplier. Upon receipt of the notification, the Supplier is required to notify plant QA of containment plan within 24 hours utilizing an 8D form with the problem statement with an acknowledgment to disposition parts.commonly recognized root cause tools or methodolgies such as 5-why and fishbone diagram. b. In all cases, the supplier is required to respond back to plant QA within 10 working days from the initial contact. This response is supposed to include Page 9 of 24

10 Classification: QMS Created By: Jeff Teel 06/07/2016 Document No.: any interim corrective actions and countermeasures either implemented or to be implemented. c. The supplier will have 30 days to implement the permanent long term corrective action. d. The cause and corrective action plan will be reviewed by the plant QA for accuracy. Feedback of response time and accuracy are forwarded to the Division QA for supplier monitoring. e. If non conformance is found at a Firestone customer and the root cause is defined as coming from a supplier to Firestone then any charges that are issued to Firestone from customer for the issue along with expenses Firestone incurs from rectifying the issue shall be fully charged back to the supplier. Note: Incoming inspection shall only be completed on A or B items. If nonconformance is found on critical dimensions, the supplier shall be held accountable with any cost incurred to Firestone. For non-critical items, a deviation may be requested by the Supplier or Plant QA. 7.2 Deviation Process If a deviation is required it shall be initiated by supplier or Firestone. It will be routed for approval within Firestone. a) The signed off deviation is routed to the plant QA and goods released to production. b) If urgent Plant QA will work with the supplier to get goods turned around quickly. If goods are needed urgently, the plant has the discretion of sorting/reworking the goods and charging back to the supplier. Note -Firestone reserves the right to charge back to cover any costs incurred by the supplier, e.g. administrative, containment, freight, and warranty costs. Page 10 of 24

11 Classification: QMS Created By: Jeff Teel 06/07/2016 Document No.: 8.0 ESCALATION PROCESS FOR LATE OR NO 8D RESPONSE If a supplier has been issued an RMN requiring an 8D submission, the supplier is expected to submit an 8D within the requested time. The following steps need to be followed by the supplier if there is a delay. Steps will be taken by Firestone if the supplier does not comply. a. If the supplier determines they cannot respond within the initial 10 days, the supplier shall contact the Firestone Plant QA for an extension no longer than an additional 10 days and confirmed via an from Firestone QA. b. If an additional extension is needed the supplier shall contact Firestone plant QA for an approval. c. If supplier cannot submit a corrective action plan within 30 days, Firestone Corporate Quality will schedule a conference call with the supplier s highest available manager to review the non-conformity and specific actions to correct the root cause, containment, short term and long term corrections with timing, and follow up verifications. d. If the non-conformity is a chronic issue, Firestone Corporate Quality may schedule a supplier visit to review the process and quality concern at either a Firestone location or supplier location. e. If the supplier has been at red status regarding scorecard ranking for three previous months, Firestone Corporate Quality may schedule a supplier visit to review the process and quality concerns at either a Firestone location or supplier location. Page 11 of 24

12 Classification: QMS Created By: Jeff Teel 06/07/2016 Document No.: 9.0 SUPPLIER FIRST ARTICLE/PPAP SUBMITTAL PROCEDURE This section of the manual defines the minimum First Article/PPAP submittal requirements for Firestone Industrial Products suppliers. The procedure covers all purchased "A" and B Item components. (See sample PSW form for an explanation to the five levels of PPAP submission) 9.1 Sample parts Sample parts are to be made to Firestone approved drawings and specifications unless otherwise authorized in writing by Firestone Purchasing or Development Engineering. The samples shall be made from specified material(s) on regular production tooling, with no operations included which shall not be incorporated in regular production processing. Note PPAP s shall only be submitted according to approved or pending drawings. No mark up drawings shall be used as a basis for PPAP. 9.2 Temporary tooling Temporary Tooling and processes shall be noted on the applicab le Part Submission Warrant (PSW) by the supplier. Samples must be submitted prior to any regular production shipment unless authorized by Development Engineering. They may request the First Article/PPAP be sent with the first production shipment, and QA will re-verify the First Article/PPAP prior to production release. 9.3 Sample Submission Sample submission shall include the following items: a). Correct quantity and type of samples requested. When parts are produced from duplicate tools, one sample from each mold, cavity, or die shall be inspected and submitted by the supplier. b). Validated drawing and/or complete layout report. c). Copies of all certification or other test data, as required. d). Completed "Part Submission Warrant"(PSW) form. The Warrant of Production Samples is to be used in conjunction with the marked print. Any deviations Page 12 of 24

13 Classification: QMS Created By: Jeff Teel 06/07/2016 Document No.: pertaining to the samples are to be attached to the warrant form along with the name of the Firestone approving authority. All known deviations must be approved, in writing, prior to sample submission. e). Sample parts used for layout. f). Inspection plans outlining inspection tests and characteristics to be examined to control the quality of the material through Receiving Inspection, In-Process, and Final Inspection. g). Unless otherwise stated, the default expectation for First Article/PPAP submittal will be a Level Sample Re-submissions The supplier is responsible for resubmitting samples for approval, unless otherwise notified by Firestone Purchasing, whenever any of the following conditions occur: a). Existing tooling transfer to a new plant location, replacement, refurbishment. b). A change is made to an optional type construction or material. c). A change of manufacture which may cause non-conformance to specifications. d). Parts are produced at more than one plant location. e). Additional or replacement tooling is constructed. f). Change in part processing. When there is an engineering change that effects form, fit, or function samples need not be submitted unless specifically requested through Firestone Purchasing. Samples being resubmitted because of an engineering change or a correction to the original part require only the changed portion and any other area affected by the change to be re-verified and submitted for approval. 9.5 Review and Approval Process Firestone Quality Assurance is responsible for inspection and review of the Supplier Sample Submission. Plant Quality Engineering will: a). Review all Inspection Plans for adequacy. b). Check all certifications for compliance to applicable standards and/or specifications. c). Review Supplier's Layout for conformance to all applicable drawings. Page 13 of 24

14 Classification: QMS Created By: Jeff Teel 06/07/2016 Document No.: d). Choose certain characteristics on the samples to re-verify. The Plant Quality Engineer will issue a First Article/PPAP Report approving the sample submission or rejecting the sample submission. If any one or more of the elements of review are found to be nonconforming or lacking, a First Article/PPAP Report rejecting the sample submission will be issued the Supplier is then to correct and resubmit sample. If approved, the Supplier can start normal production shipments. Upon a First Article approval the supplier will ship the first shipment after approval with an orange sheet of paper stating the part number and latest revision. This is only done on the initial shipment of product after every engineering change where a First Article was required. In the event our customer has a specified sample submission procedure, the customer's procedure will take precedence over this procedure. All sample submissions and First Article/PPAP Reports are maintained on file by Quality Assurance. The supplier is responsible for notifying Firestone of any major changes in their process that can affect fit, form, function, and/or durability and will need to go through the re-validation PPAP process. 9.6 Notification Needed For Late PPAP/PSW Submission If the supplier finds that they will be late in meeting the requested due date posted on the First Article Request Form that they have received from Firestone purchasing they will need to give formal written notice to Firestone Industrial purchasing. They will also need to give late notice to the respective plant quality that they are supplying parts to as well. It is important to communicate any delays in the PPAP process no matter what level of PPAP is required. When submitting physical PPAP sample, they need to be called out separately and shall not be shipped with any production parts. They shall be sent to the attention of the Quality Person at the specific plant (See PPAP request/instructions). 9.7 Materials Reporting Identification and Control of Restricted Substances Firestone Industrial Products uses the International Material Data System (IMDS) as the system for suppliers to declare all the substances used in their parts. Page 14 of 24

15 Classification: QMS Created By: Jeff Teel 06/07/2016 Document No.: To access the IMDS system, please follow the link: After Firestone Industrial has accepted the MDS, the MDS and acceptance date shall be included on the Firestone Industrial Products PSW. Please submit to Firestone Industrial Products ID# An accepted MDS is a requirement to receive full PPAP approval. In addition Suppliers may be required to submit Conflict Minerals documentation to Firestone on an annual basis. If this is required, a request will be sent which shall be answered within the requested time frame. Any concern on completing the request in a timely manner shall be communicated to the Division Quality Department as well as the Purchasing contact for reference. Page 15 of 24

16 Classification: QMS Created By: Jeff Teel 06/07/2016 Document No.: 10.0 Submission Forms and blank Certification forms Part Submission Warrant Part Name Cust. Part Number Shown on Drawing No. Org. Part Number Engineering Change Level Dated Additional Engineering Changes Dated Safety and/or Government Regulation Yes No Purchase Order No. Weight (kg) Checking Aid Number Checking Aid Engineering Change Level Dated ORGANIZATION MANUFACTURING INFORMATION SUBMISSION INFORMATION Organization Name & Supplier / Vendor Code Street Address Customer Name / Division Buyer / Buyer Code City State Zip Application MATERIALS REPORTING Has customer- required Substances of Concern Information been reported? Submitted by IMDS or other customer format? Yes No n/a Are polymeric parts identified with appropriate ISO marking codes? REASON FOR SUBMISSION (Check at least one) Initial Submission Change to Optional Construction or Material Engineering Change(s) Sub-Supplier or Material Source Change Tooling: Transfer, Replacement, Refurbishment, or Additional Change in Part Processing Correction of Discrepancy Parts Produced at Additional Location Tooling Inactive > than 1 year Other - please specify SUBMISSION LEVEL (Check One) Level 1 - Warrant only (and for designated appearance items, an Appearance Approval Report) submitted to customer. Level 2 - Warrant with product samples and limited supporting data submitted to customer. Level 3 - Warrant with product samples and complete supporting data submitted to customer. Level 4 - Warrant and other requirements as defined by customer. Level 5 - Warrant with product samples and complete supporting data reviewed at organization's manufacturing location. SUBMISSION RESULTS The results for dimensional requirements material and functional tests appearance criteria statistical process package These results meet all design record requirements: Mold / Cavity / Production Process (If "NO" - Explanation Required) DECLARATION I affirm that the samples represented by this warrant are representative of our parts which were made by a process that meets all Production Part Approval Proces Manual 4th Edition Requirements. I further affirm that these samples were produced at the production rate of / hours. I also certify that documented evidence of such compliance is on file and available for review. I have noted any deviations from this declaration below. EXPLANATION / COMMENTS: Yes NO Yes No n/a Is each Customer Tool properly tagged and numbered? Organization Authorized Signature Print Name Phone No. FAX No. Title PPAP Warrant Disposition Approved Rejected Other Customer Signature Print Name March Yes No n/a FOR CUSTOMER USE ONLY (if applicable) Customer Tracking Number (optional) 2006 CFG-1001 This is an uncontrolled copy of an approved form. Verify it is current prior to use. QF A REV 6.0 Date Date Page 16 of 24

17 Classification: QMS Created By: Jeff Teel 06/07/2016 Document No.: ORGANIZATION: SUPPLIER / VENDOR CODE: NAME of LABORATORY: *CUSTOMER SPECIFIED SUPPLIER / VENDOR CODE: *If source approval is req'd, include the Supplier (Source) & Customer assigned code: TEST SPECIFICATION / REV / DATE Production Part Approval Performance Test Results SPECIFICATION / LIMITS TEST DATE QTY TESTED PART NUMBER: PART NAME: DESIGN RECORD CHANGE LEVEL: ENGINEERING CHANGE DOCUMENTS: SUPPLIER TEST RESULTS (DATA)/ TEST CONDITIONS OK NOT OK March 2006 CFG-1005 Blanket statements of conformance are unaccepable for any test results. SIGNATURE TITLE DATE This is an uncontrolled copy of an approved form. Verify it is current prior to use. QF B REV 6.0 Page 17 of 24

18 Classification: QMS Created By: Jeff Teel 06/07/2016 Document No.: Production Part Approval Dimensional Test Results ORGANIZATION: SUPPLIER / VENDOR CODE: INSPECTION FACILITY: ITEM DIMENSION / SPECIFICATION SPECIFICATION / LIMITS TEST DATE QTY TESTED PART NUMBER: PART NAME: DESIGN RECORD CHANGE LEVEL: ENGINEERING CHANGE DOCUMENTS: ORGANIZATION MEASUREMENT RESULTS OK NOT OK March 2006 CFG-1003 Blanket statements of conformance are unaccepable for any test results. SIGNATURE TITLE DATE This is an uncontrolled copy of an approved form. Verify it is current prior to use. QF C REV 6.0 Page 18 of 24

19 Classification: QMS Created By: Jeff Teel 06/07/2016 Document No.: ORGANIZATION: SUPPLIER / VENDOR CODE: MATERIAL SUPPLIER: *CUSTOMER SPECIFIED SUPPLIER / VENDOR CODE: *If source approval is req'd, include the Supplier (Source) & Customer assigned code: TEST SPECIFICATION / REV / DATE SPECIFICATION / LIMITS Production Part Approval Material Test Results TEST DATE QTY TESTED PART NUMBER: PART NAME: DESIGN RECORD CHANGE LEVEL: ENGINEERING CHANGE DOCUMENTS: NAME of LABORATORY: SUPPLIER TEST RESULTS (DATA) OK NOT OK March 2006 CFG-1004 Blanket statements of conformance are unaccepable for any test results. SIGNATURE TITLE DATE This is an uncontrolled copy of an approved form. Verify it is current prior to use. QF D REV 6.0 Page 19 of 24

20 Classification: QMS Created By: Jeff Teel 06/07/2016 Document No.: Truck Industry PART SUBMISSION WARRANT Part Name Customer Part Number Rev. (if applicable) Tool PO Number Additional Engineering Changes Shown on Drawing Number Purchase Order No. Weight (kg) Checking Aid Number Engineering Change Level Dated ORGANIZATION MANUFACTURING INFORMATION Engineering Drawing Change Level SUBMISSION INFORMATION Dated Dated Organization Name and Code Street Address Customer Name/Division Customer Contact City State Zip Application Note: Does this part contain any restricted or reportable substances. Yes No Are plastic parts identified with appropriate ISO marking codes. Yes No REASON FOR SUBMISSION Initial Submission Change to Optional Construction or Material Engineering Change(s) Sub-Supplier or Material Source Change Tooling: Transfer, Replacement, Refurbishment, or Additional Change in Part Processing Correction of Discrepancy Parts Produced at Additional Location Tooling Inactive > than 1 year Other - please specify SUBMISSION LEVEL (Check One) Level 1 - Warrant only (and for designated appearance items, an Appearance Approval Report) submitted to customer. Level 2 - Warrant with product samples and limited supporting data submitted to customer. Level 3 - Warrant with product samples and complete supporting data submitted to customer. Level 4 - Warrant and other requirements as defined by customer Level 5 - Warrant with product samples and complete supporting data reviewed at supplier's manufacturing location. DECLARATION I affirm that the samples represented by this warrant are representative of our parts and have been made to the applicable customer drawings drawings and specifications and are made from specified materials on regular production tooling with no operations other than the regular production process. I also certify that documented evidence of such compliance is on file and available for review. EXPLANATION / COMMENTS: List Molds / Cavities / Production Processes Organization Authorized Signature Print Name Phone No. Fax Title Date PPAP Warrant Disposition Approved Rejected Comment: Interim Approval FOR CUSTOMER USE ONLY (if applicable) Customer Signature Print Name March THE Date This is an uncontrolled copy of an approved form. Verify it is current prior to use. QF E REV 6.0 Page 20 of 24

21 Classification: QMS Created By: Jeff Teel 06/07/2016 Document No.: SUPPLIER: DATE TO: FIRESTONE CODE NO. - - PART NO. NUMBER OF PIECES PRINT NO. & REV. DATE SHIPPED FIRESTONE ORDER NO. SUPPLIER ORDER NO. THIS IS TO CERTIFY THAT THE ABOVE PARTS: A) Meet the dimensional requirements. 1) The diameter marked * has been 100% inspected. When applicable. B) Meet the physical requirements. C) Meet the chemical requirements; copies of mill material certification or laboratory test results available upon request. D) Meet the plating/coating requirements; A copy of the actual coating certification and results is attached E) Meet the process requirements. F) Meet the nondestructive test requirements; Actual data available upon request. G) All weldments have been 100% leak tested and are air tight. Where required. Data available upon request. H) Meet torque test requirements. Where required. Data available upon request. Supplier will maintain records of the results of all destructive and nondestructive tests, plating, coating, and process requirements for a minimum of five (5) years after the completion of the order. Any deviation from specification / drawing must be approved by Firestone Engineering prior to shipment; nonconforming parts may be rejected and returned to the supplier at no cost to Firestone. One copy of this certification is to be attached to the packing slip. Page 21 of 24 Sworn to and subscribed before me Authorized Agent This day prohibited. of All copies of 20. the master document are considered Uncontrolled.

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24 Classification: QMS Created By: Jeff Teel 06/07/2016 Document No.: REFERENCES ISO 9001 Quality Management System Requirements ISO/TS Quality Management Systems Particular requirements for applications of ISO 9001:2015 for automotive production Core Tools Manuals: PPAP Manual Production Part Approval Process FMEA Manual Failure Modes and Effects Analysis APQP Manual Advanced Product Quality Planning and Control Plan SPC Manual Statistical Process Control DEFINITIONS Non-Conforming Material or component supplied that does not meet the Firestone drawing and no deviation has been issued, approving its use. Direct Materials Materials/ingredients used in air springs and rubber compounds. Indirect Materials Materials/ingredients used to facilitate production. (Note: Distributors, Transportation Providers, Packaging Companies, most Indirect Material suppliers will not be considered "raw material/ingredient suppliers" and will be exempt from the requirements set forth in this standard.) On Time Delivery Report (OTDR) A report generated by the Purchasing Department giving an on time analysis of materials received Raw Ingredients Items that are used in the mixing of rubber compounds, such as chemicals, rubber and polymers. Raw Materials Production components such as bead plates, pistons, bead wires, reinforcing materials, crimp rings, etc. Rejected Material Notice (RMN) A report generated by the Quality Assurance Department on non-compliant materials RGA# - Return Goods Authorization Number is assigned to each customer claim and processed through the Customer Service group. RMN System Rejected Material Notification system is the formal method for advising suppliers of rejected parts in Receiving, and W.I.P. Supplier Rating (SR) The rating that a supplier obtains through the RMN and the OTDR reports W.I.P. Work in Process are materials/components released to inventory, in use on the floor, built into bellows or in the assembled product still in the plant. Page 24 of 24