SWISSLOG S INNOVATION WORKSHOP. Mike Hatrick June 2014

Transcription

1 SWISSLOG S INNOVATION WORKSHOP Mike Hatrick June 2014

2 Innovation Workshop Mike Hatrick Swisslog s Innovation Manager Mike Hatrick spends more time than most thinking about the next big idea. Innovation is never easy. Having better ideas really means having ideas with a higher chance of success, or with higher potential. Furthermore, the idea itself is only part of the problem. The paradox is that it is comparatively easy to have ideas. Before joining Swisslog Mike worked in the aerospace industry for nearly 20 years as an engineer in product development and innovation. He subsequently became the leader of an innovation transformation programme at Bombardier Aerospace. Mike s Passion Mike is obsessed with understanding how innovation can be taught, enabled and systemised. At Swisslog Since May 2011 Mike has been Swisslog s Innovation Manager, responsible for growing and sustaining an infrastructure that delivers customer-focussed innovation. Page 2 / June 2014 / Swisslog UK customer day innovation workshop outcome Working within Swisslog s Technology Centre, Mike ensures the continuous optimisation & modernisation of Swisslog s solutions & services. We hope you enjoy the workshop!

3 Make a list Problems you, or the industry, are facing and Opportunities you would like to explore 15 minutes

4 Identifying problem #1 Brainstormed problems/opportunities 1 Dollys removable units 11 Continuous improvement 2 Size of products / diversity 12 Differences in load handling 3 Cube fill logistics 13 Future of the pallet 4 Storage space 14 Slaving multiple load solutions 5 Space optimisation 6 Volumetrics 7 Maintaining relationships 8 Monorail SPOC reporting 9 Managing multi-channel business 10 Improved communication with supplier = most impossible problem! Page 4 / June 2014 / Swisslog UK customer day innovation workshop outcome

5 Identifying problem #2 Brainstormed problems/opportunities 1 Condition monitoring does it work? (e.g. on cranes) 11 Part availability 2 Standardisation electrical/mechanical parts 12 Handover from projects 3 Access to software 4 Data 5 OEE analysis 6 Web base technology 7 Obsolescence 8 Dark warehousing 9 Customer networking on new technology 10 Reduce maintenance costs = most impossible problem! Page 5 / June 2014 / Swisslog UK customer day innovation workshop outcome

6 Identifying problem #3 Brainstormed problems/opportunities 1 Ageing workforce 11 Profiling products 2 Pick rates / reporting / measures 12 Stacking pallets / size weight 3 Ergonomics / handling / changing loads 13 Pick flow 4 Capacity / weight / space bin vs load 5 Reducing external storage / use internal 6 Life cycle management 7 Equipment refresh 8 Software integration 9 Measure productivity voice 10 Dashboards = most impossible problem! Page 6 / June 2014 / Swisslog UK customer day innovation workshop outcome

7 Identifying problem #4 Brainstormed problems/opportunities 1 Keeping ahead of the competition 11 Forecasting accuracy 2 Transition from B2B to B2C distribution 12 Stockholding minimum quantity orders 3 Responding to increased product range 13 Reliability of automation 4 Dealing with peaks 14 Planning downtime for maintenance 5 Reducing labour costs 15 Automation performance increase 6 Competing with buying power (e.g. Amazon) 16 Capital cost MHE 7 Reducing transport costs 17 ROI justification 8 Restriction on delivery to inner city clients 18 Ageing plant and equipment 9 Supplier lead time effect on efficiency 19 Spares availability 10 Effect of internet purchasing on B2B 20 Changing market = most impossible problem! Page 7 / June 2014 / Swisslog UK customer day innovation workshop outcome

8 Choose only 1 Choose the most difficult problem / opportunity 5 minutes

9 Most difficult problems selected #1 Size of products / diversity #2 Obsolescence #3 Ageing workforce #4 Keeping ahead of the competition / changing market Page 9 / June 2014 / Swisslog UK customer day innovation workshop outcome

10 Choose only 1 Find a solution to the most difficult problem / opportunity 15 minutes

11 Ideas & solutions discussed Problem: Size of products / diversity Ideas / Solution: Flexible storage locations Flexible bin/tote sizes Flexibility within the bins themselves? Clever Software to understand: Best pick paths Space Weight Cartons for despatch Pallet stack order How full bins are Define spare storage Tailored solution with customised light software to provide this understanding at the customer s fingertips on mobile devices #1 Page 11 / June 2014 / Swisslog UK customer day innovation workshop outcome

12 Ideas & solutions discussed Problem: Obsolescence Ideas / Solution: Lifecycle planning Budget planning Dealing with obsolescence is rarely included in budgets, if done better would spread the cost Amortisation Invest in equipment with better life-time Business direction planning What are the changing market requirements? Is the equipment viable to continue or obsolete? Proposed solution: Why not lease the equipment? Added bonus is that leased equipment tends to be very well maintained #2 Page 12 / June 2014 / Swisslog UK customer day innovation workshop outcome

13 Ideas & solutions discussed Problem: Ageing workforce Discussion: Risk management in recruitment High retention / low retention issues Slower picking (effect of older pickers) Better ergonomics More automation Weight limits size of totes Is the problem dealing with the workforce you have or attracting a younger workforce? Ideas / Solution: Could we integrate more attractive solutions for a younger workforce? e.g. give them a more familiar interface (like social media?) Use automation to help Goods to person, truck unloading, cheap automatic case picking, etc. #3 Page 13 / June 2014 / Swisslog UK customer day innovation workshop outcome

14 Ideas & solutions discussed Problem: Keeping ahead of the competition / changing market Ideas / Solution: Flexibility Understanding: Customer focus Competition are doing What drives the customer? Real time information/data This is lacking on older equipment major challenge Modular design Fault-finding tools Being open minded! #4 Page 14 / June 2014 / Swisslog UK customer day innovation workshop outcome

15 Vote for the winning solution

16 Which problem / solution is the most important? Keeping ahead of the competition / changing market Ageing workforce Obsolescence Voting Round 1 Keeping ahead of the competition / changing market Obsolescence Voting Round 2 Keeping ahead of the competition / changing market Size of products / diversity Page 16 / June 2014 / Swisslog UK customer day innovation workshop outcome

17 Next steps Swisslog will work to further develop ideas and solutions for the chosen area of focus Progress will be communicated over the coming months Chosen area of focus Keeping ahead of the competition / changing market Page 17 / June 2014 / Swisslog UK customer day innovation workshop outcome

18 Thank you for your participation! N N O V A T I O N Page 18 / June 2014 / Swisslog UK customer day innovation workshop outcome

19 Mike Hatrick Innovation Manager Technology Centre Page 19 / June 2014 / Swisslog UK customer day innovation workshop outcome