PARTICIPANT BUILD PACK 1 PROCESS FLOW DIAGRAMS VER 3.6 TABLE OF TRANSACTIONS VER 3.5

Transcription

1 PARTICIPANT BUILD PACK 1 PROCESS FLOW DIAGRAMS VER 3.6 TABLE OF TRANSACTIONS VER 3.5 PREPARED BY: DOCUMENT REF: VERSION: 3.6 MARKET DEVELOPMENT DATE: 29 September 2017 FINAL :

2 Document Approval and Acceptance AEMO Approval This document has been prepared by: NAME: Position: Signature: NANDU DATAR Business Analyst Date: This document has been reviewed and conforms with the authorised changes to the Gas Interface Protocol: NAME: Position: Signature: RUTH GUEST Manager, Regulatory Date: This document has been reviewed and conforms to AEMO s regulatory obligations: NAME: Position: Signature: PETER GEERS Executive General Manager, Markets Date: Doc Ref: ver 3.5 TBA Page 2 of 49

3 Version History VERSION. DATE AUTHOR(S) CHANGES AND COMMENTS /07/10 S. Monaco Ensure document complies with AEMO standard. Replace references to MSOR with relevant NGR & RMP references. Update terminology to correspond with current usage and definitions. Update acronyms to the current vernacular. Update images Add References to Predecessors Diagram 2.0 Remove process flows 2.18, 2.19 and 2.21 which related to an asexml transaction interface between RB and DB for confirming current FRO. This asexml transaction does not exist. Diagram 2.0 Process flow 2.12 to 2.27 which relates to an asexml transaction called Meterdatahistory, which is not operational in asexml. It is however operational as an . Diagram 4.0 Remove the information bubble that made reference to reviewing Meter Route schedule being considered as an asexml. This transaction continues to be made available via . Diagram 5.4 Remove the information bubble that made reference to reviewing Meter Time Expired notice being considered as an asexml. This transaction continues to be made available via . Diagram 13.1, 13.2A, 13.3 and 13.7 yellow change marks as agreed in IN003/09 (CR96 Minor RoLR Documentation Changes) have been included. A copy of the IN003/09 GMI is available from grcf@aemo.com.au /07/12 S. Macri IN011/12 (NECF Changes) Changes for Customer Classification /02/13 J. Luu IN029/12 Pilot Program BAU Process /01/14 D. McGowan IN004/12 Redundant Provision and minor GIP and Spec Pack changes /07/14 D. McGowan IN017/13 Gas Road Map. Service Orders Review. Remove diagrams 5.1 to 5.5, 99.3 and 99.4 and add new Process Flows diagrams 100 to /07/17 N Datar IN023/15, IN028/15 and IN029/15 Harmonisation and other minor changes Doc Ref: ver 3.5 TBA Page 3 of 49

4 3.6 29/09/201 7 N Datar IN039/16 Harmonisation of T900 Password Protection changes to Diagram 13.1 Doc Ref: ver 3.5 TBA Page 4 of 49

5 Executive Summary The Table of Transactions version 3.5 contains: Table of Transactions, Table of Elements, List of Job Enquiry Codes, Address Elements and MIRN and Meter states. te: The Table of Transactions is a separate document and is not included in the electronic version of this document. References to Predecessors To reflect the governance changes implemented on 1 July 2009, this document has been amended to remove references to the Victorian Energy Networks Corporation (VENCorp) and replace such references with Australian Energy Market Operator (AEMO). Where any content inadvertently refers to VENCorp it should be read as referring to AEMO. It should be noted that participant ID VENCORP remains as the participant ID for AEMO as the gas market operator in Victoria and Queensland. Doc Ref: ver 3.5 TBA Page 5 of 49

6 Contents 1 Process Flow Diagrams Process Flow Symbols DIAGRAM 1.0 SPECIAL METER READS DIAGRAM 1.1 SPECIAL METER READS CANCELLATION DIAGRAM 2.0 BM DATA COLLECTION AND DELIVERY (PAGE 1) DIAGRAM 2.0 BM DATA COLLECTION AND DELIVERY (PAGE 2) DIAGRAM 2.7 BASIC METER CUSTOMISATION BILL ESTIMATION DIAGRAM 4.0 BASIC METER ROUTE AND SITE INFORMATION DIAGRAM 4.1 CUSTOMER DETAILS NOTIFICATION DIAGRAM 6.0 CUSTOMER TRANSFER (PAGE 1) DIAGRAM 6.0 CUSTOMER TRANSFER (PAGE 2) DIAGRAM 6.0 CUSTOMER TRANSFER (PAGE 3) DIAGRAM 6.0 CUSTOMER TRANSFER (PAGE 4) DIAGRAM 6.0 CUSTOMER TRANSFER (PAGE 5) DIAGRAM 6.0 CUSTOMER TRANSFER (PAGE 6) DIAGRAM 9.1 BM DAILY CONSUMPTION ESTIMATION DIAGRAM 10.0 DATA CHANGE DIAGRAM 11.0 BASIC METER PROFILER (BMP) DIAGRAM 12.0 MIRN REQUEST DIAGRAM 13.0 CUSTOMER REQUEST TO RETAILER RETAILER OF LAST RESORT PROCESS FLOWS DIAGRAM 13.1 PRE-ROLR EVENT MONTHLY TRANSFER OF CUSTOMER DATA TO AEMO DIAGRAM 13.2 CATS PROCESSING CANCELLED AND ACCELERATED CUSTOMER TRANSFERS DIAGRAM 13.2A CATS PROCESSING ACCELERATED CUSTOMER TRANSFERS ( MOVE INS ) DIAGRAM 13.3 NON-CATS / CUSTOMER DATA EXCHANGE AND DATA GENERATION DIAGRAM 13.4 FRB GENERATED CUSTOMER LISTS FOR ROLR DIAGRAM 13.5 WHOLESALE PROCESS DIAGRAM 13.6 ROLR COMMUNICATIONS DIAGRAM 13.7 PROVISION OF ESTIMATE TRANSFER READS AND SUBSEQUENT ADJUSTMENT DIAGRAM 13.8 SERVICE ORDERS IN FLIGHT PROCESS FLOW DIAGRAMS DIAGRAM 99.1 MAINS RENEWAL Doc Ref: ver 3.5 TBA Page 6 of 49

7 3.2 DIAGRAM 99.2 NETWORK BILLING DIAGRAM 99.4 MIRN STANDING DATA UPDATE DIAGRAM 99.5 METERED SUPPLY POINT COUNT UPDATE CUSTOMER CLASSIFICATION DIAGRAM 99.9 CUSTOMER REQUEST TO RETAILER SERVICE ORDER PROCESS FLOWS Diagram 100: Service Orders General (Simplified) Diagram 101: Retailer Initiated Service Orders Cancellation Diagram 102: Distributor Initiated Service Orders Diagram 103: Shipper Process Diagram 104: Meter Fix Request Diagram 105: Upgrade from Basic to Interval Meter Diagram 106 : Downgrade from Interval to Basic Meter For tariff D Diagram 107: Service Order Transaction Table Doc Ref: ver 3.5 TBA Page 7 of 49

8 1 Process Flow Diagrams 1. These flow charts were developed as a working aid to development of the Retail Market Procedures (Victoria) and the Participant Build Packs for the purpose of identifying the necessary transactions between Retailers, Distributors and AEMO. Whilst reasonable effort has been made to ensure that these flow charts are updated and consistent with the Retail Market Procedures (Victoria) and the Participant Build Packs, there may be differences between the flow charts and the Retail Market Procedures (Victoria) and the Participant Build Packs. Where there is a difference, the Retail Market Procedures (Victoria) and the Participant Build Packs take precedence. 2. The process steps within individual business are indicative only and do not necessarily identify all required process steps nor do they mandate the use of a particular process. 3. The drawing conventions used for these diagrams are as follows: a. Multiple flow arrows exiting from a process step indicate two or more independent process flows that occur following the step. If a flow is conditional, that condition will be noted on the flow arrow. b. Alternative flows are indicated by a decision box containing a question. Conditions based on answers to the question on the flows exiting these boxes will be noted on the flow arrows. c. A fork synch bar indicates two unconditional parallel processes that will rejoin at some point with a join synch bar. A join indicates that all processes must be completed before moving on. 4. Flow arrows that cross swim lanes to connect to a start or end identifier are used to ease diagram production and do not indicate a B2B transaction. Doc Ref: ver 3.5 TBA Page 8 of 49

9 1.1 Process Flow Symbols The drawing conventions used for these diagrams are as follows: N.N Activity Decision Decision/Data Transfer Description Process Terminator/ Inter-process Link On Page Ref Process Close Process Start Wait Parallel Mode asexml Message Description Association tes Doc Ref: ver 3.5 TBA Page 9 of 49

10 MBMR BMDM Distributor AEMO Retailer (New or Existing FRO) Customer 1.2 DIAGRAM 1.0 SPECIAL METER READS Diagram 1.0 Special Meter Reads 1.1 Requests special read From 6.0 Customer Transfer Page Requires special read 1.3 minate date and generate special read request 1.21 Log Work Order Number 1.17 Will retailer carry out special read? 1.8 Issues request to contractor for debt collection or disconnection 1.9 If debt un paid disconnect and read meter. Forward meter read and disconnection flag to DB 1.13 Update New FRO CIS SpecialReadResponse SpecialReadResponse SpecailReadRequest MeterReadInputtification From 6.0 Customer Transfer Page CATStification AccountCreationtification 1.11 Close Special Read Request and advise RB 1.20 Return Work Order Number 1.4 Log request and forward to Meter Reading Contractor From 10.0 Data Change Update MIRN and Meter Data database with disconnection status 1.16 Receive Transfer Completion tification 1.14 Send New FRO Meter Index, data and site data 1.19 Was meter disconnected? 2.0 Basic Meter Data Collection and Delivery Transfer Required? 1.10 Record reason for no access and advise DB 1.20 Was it Special Final Read? 1.18 Attend site. Access available? 1.21 Perform Estimation 1.5 Record reading and if requested disconnect 1.6 Perform basic high/low validation 1.7 Send read data to BMDM Doc Ref: ver 3.5 TBA Page 10 of 49

11 Distributor Retailer 1.3 DIAGRAM 1.1 SPECIAL METER READS CANCELLATION Diagram 1.1 Special Meter Reads Cancellation 1.22 Special Read no longer required minate date and generate Special Read Request 1.23 Raise Special Read Cancellation request SpecialReadRequest 1.24 Log Special Read Cancellation Close Special Read Request and advise RB Doc Ref: ver 3.5 TBA Page 11 of 49

12 MBMR BMDM Distributor AEMO Retailer Customer 1.4 DIAGRAM 2.0 BM DATA COLLECTION AND DELIVERY (PAGE 1) Diagram 2.0 BM Data Collection and Delivery (Page 1) Page Card Read <<Phone>> 2.16 Call Centre Read <<Mail>> MeterReadInputtification 2.1a Calculate Validation Parameters From 5.5 Basic Meter Removal & From 5.1 Basic Meter Fix From 5.2 Basic Meter Change From 99.3 Service Orders From 5.3 Basic Meter Upgrade to interval Download reading route schedule and validation parameters to meter reading contractor From 4.0 Basic Meter Route and Site Information Store and validate data 2.7 Obtain estimated index data as required via process 2.7 Basic Meter Customer Bill Estimation Go to 1.0 Special Meter Read Subtract previous index read from current index read A (to page 2) 2.2 Load reading route schedules into PDEs 2.3 Follow route schedule and key reads into PDEs From 1.0 Special Meter Reads 1.9.1, 1.19 & Upload read data 2.31 Leave card 2.30 Able to read meter? 2.4 Perform basic high/low validation, update site info as required Doc Ref: ver 3.5 TBA Page 12 of 49

13 MBMR BMDM Distributor AEMO Retailer Custom er 1.5 DIAGRAM 2.0 BM DATA COLLECTION AND DELIVERY (PAGE 2) Diagram 2.0 BM Data Collection and Delivery (Page 2) Page Bill end customer 2.28 Identify any missing energy data 2.24 process energy data 2.29 Request missing energy data 2.26 Request Energy History 2.25 Return Meter Data Response 2.23 Save energy data 2.27 Save Energy History data From 11.0 Basic Meter Profiler (BMP) Basic Meter Profiler (BMP) 11.1 MeterDataResponse MeterDataMissingtification <<asexml(csv)>> MeterDataResponse MeterDatatification <<asexml(csv)>> Request Gas History Data <<fax or >> 2.16 Calculate bill/ DUoS MeterDatatification (2 nd tier) <<asexml(csv)>> A (from page 1) Metric Data? 2.10 Apply PCF 2.9 Convert imp to metric MeterDataMissingtification 2.11 Apply average heating value 2.22 Process Energy Data Response MeterDataHistoryResponse << (CSV)>> 2.12 Provide Energy and/or flow data and or index readings From 9.1 BM Daily Consumption Estimation From 10.0 Data Change 10.5 Doc Ref: ver 3.5 TBA Page 13 of 49

14 MBMR BMDM Distributor AEMO Retailer Customer 1.6 DIAGRAM 2.7 BASIC METER CUSTOMISATION BILL ESTIMATION Diagram 2.7 Basic Meter Customisation Bill Estimation Provide Customer Characterisation Provide EDD Provide ave. daily flow weighted Heating Values AmendMeterRouteDetails <<asexml (CSV)>> <<MIBB>> <<MIBB>> From 2.0 Basic Meter Data Collection and Delivery 2.6 Consumption history > 1yr? Determine ave BL & ave TSF from Customer Characterisation Estimate Daily Consumed Energy using BL & TSF Convert Estimated Consumed Energy to flow Go to 2.0 Basic Meter Data Collection and Delivery 2.8 Doc Ref: ver 3.5 TBA Page 14 of 49

15 MBMR BMDM Distributor AEMO Retailer Customer 1.7 DIAGRAM 4.0 BASIC METER ROUTE AND SITE INFORMATION Diagram 4.0 Basic Meter Route and Site Information 3.1(a) Customer Requests changes to address information (eg Lot number to Hse Number 3.1(b) Customer Requests changes to site information (eg Access to Meter) 4.3 Consultation on Route/Route Changes 4.5 Record annual meter read schedule 4.4 Record route changes 3.2(a) Retailer records and issues request to update address information 3.2(b) Retailer records and issues request to update site information <<Phone, fax, >> Annual meter read schedule << (CSV), web>> AmendMeterRouteDetails << (CSV)>> AmendMeterRouteDetails AmendMeterRouteDetails From 5.3 Basic Meter Upgrade to Interval Update Meter Data Database 3.3 Receives and acknowledges change to Site Information From 5.1 Basic Meter Fix Analyse and optimise routes 4.2 Update/Create route schedules based on outputs Go to 2.0 Basic Meter Data Collection and delivery Meter Reading Service Provider requests changes to site information (eg Access to Meter, Address details) Doc Ref: ver 3.5 TBA Page 15 of 49

16 Distributor Retailer Customer 1.8 DIAGRAM 4.1 CUSTOMER DETAILS NOTIFICATION Diagram 4.1 Customer Details tification 3.1c Customer request change to contact details 3.1d Customer request move in and provides contact details 3.2c Retailer records details and issues request to update contact details AmendCustomerDetails <<asexml CSV>> 3.6 Update Customer contact Database 3.3 Receives and acknowledges change to customer contact details Doc Ref: ver 3.5 TBA Page 16 of 49

17 Distributor TPO Current FRO AEMO New FRO Customer 1.9 DIAGRAM 6.0 CUSTOMER TRANSFER (PAGE 1) Diagram 6.0 Customer Transfer (Page 1) Page Provide implicit informed consent Further processing as per problem notice handling. Refer to Page 6 From 12.0 MIRN Request Submit Transfer Request to CATS CATSChangeRequest Process Response to Transfer Request CATSChangeResponse [If special read is required] Go to 1.0 Special Meter Reads Receive Problem tice CATSChangeAlert Initiate Transfer Transaction tify New Retailer Request Standing Data Receive Standing Data I (to page 4) tify Affected Parties Is it move-in transfer? B(to page 3) D(to page 4) Generate Problem tice CATStification CATSChangeResponse <<manual process>> Receive tice of Transfer A(to page 2) CATSDataRequest CATSChangeRequest CATStification Receive tice of Transfer NACK [] Deliver Standing Data Process Response to Standing Data Is it re Retrospective Transfer & no reading for that date? Put on tice to Deliver Energy for this site in the Allowable Period Doc Ref: ver 3.5 TBA Page 17 of 49

18 Distributor TPO Current FRO AEMO New FRO Customer 1.10 DIAGRAM 6.0 CUSTOMER TRANSFER (PAGE 2) Diagram 6.0 Customer Transfer (Page 2) Page Consider Valid Objection CATStification B (to page 3) Validate Objection Register Objection tify Objecting Party tify Affected Participants C (to page 3) CATSObjectionRequest CATSObjectionResponse A (from page 1) Object? Enter Objection in CATS Process Objection Response G (to page 3) CATStification Receive tice of Objection Doc Ref: ver 3.5 TBA Page 18 of 49

19 Distributor TPO Current FRO AEMO New FRO Customer 1.11 DIAGRAM 6.0 CUSTOMER TRANSFER (PAGE 3) Diagram 6.0 Customer Transfer (Page 3) Page 3 B (from page 2) Receive notice of objection withdrawal CATStification H(from page 5) Receive cancelled Txf notice Liaise/ tify with Customer C (from page 2) Monitor objection period [objection period expired] CATStification Clear objection Send notice of objection withdrawal Any Objection? Cancel transfer request Send cancelled Txf notice CATStification CATSObjectionWithdrawal CATStification G (from page 2) Resolve objection Receive notice of objection withdrawal D(to page 4) CATStification Receive cancelled Txf notice End Process CATStification Receive notice of objection withdrawal Receive cancelled Txf notice End Process Receive notice of objection withdrawal Receive cancelled Txf notice Remove from the transfer queue to deliver energy Doc Ref: ver 3.5 TBA Page 19 of 49

20 Distributor TPO Current FRO AEMO New FRO Customer 1.12 DIAGRAM 6.0 CUSTOMER TRANSFER (PAGE 4) Diagram 6.0 Customer Transfer (Page 4) Page Receive status update E(from page 5) I (from page 1) CAStification Update CIS CATStification Process Close D(from page 1 and 3) Set transfer status to Pending Send status change notice Wait for final read data Load actual meter read data From 11.0 Basic Meter profiler (BMP) Is read an Actual read? Update status to Completed Is Read Date OK for Transfer tify affected participants Has standing data been provided? Update Meter Register Process Close CATStification CATStification Receive status update F (to page 5) Issue Final Bill Process Close CATStification CATStification Update DUoS/TUoS Billing Process Close Receive status update Update Data Access Controls Go to 1.0 Special Meter Reads 1.16 Process Close Doc Ref: ver 3.5 TBA Page 20 of 49

21 Distributor TPO Current FRO AEMO New FRO Customer 1.13 DIAGRAM 6.0 CUSTOMER TRANSFER (PAGE 5) Diagram 6.0 Customer Transfer (Page 5) Page 5 AEMO will automatically cancel the Transfer Request if a New Transfer Date or a Cancellation is not received within 10 business days H (to page 3) H (to page 3) Exception Processing CATSDataRequest Has read fail notice been issues? Receive transfer cancellation notice [Cancel] CATSChangeWithdrawal CATStification CATSChangeRequest [New transfer date] Process Close Process response CATSChangeResponse F (from page 4) Is it re Retrospective transfer Has read fail notice been issued? tify Late Meter Read tify new retailer of final read failure Set transfer status to cancelled tify affected participants Update status with new transfer date tify affected participants E (to page 4) CATSDataRequest CATStification CATStification Receive tice of Read Failure Receive transfer cancellation notice Process Close Receive notice CATSDataRequest CATStification CATStification Receive notice of read failure Receive transfer cancellation notice Process Close Receive notice Doc Ref: ver 3.5 TBA Page 21 of 49

22 Distribution TPO Current FRO AEMO New FRO Customer 1.14 DIAGRAM 6.0 CUSTOMER TRANSFER (PAGE 6) Diagram 6.0 Customer Transfer (Page 6) Page Receive problem notice CATSChangeAlert Pass problem notice to new retailer CATSChangeAlert CATSChangeAlert <<manual process>> Generate problem notice Generate problem notice Generate problem notice Doc Ref: ver 3.5 TBA Page 22 of 49

23 MBMR BMDM Distributor AEMO Retailer Customer 1.15 DIAGRAM 9.1 BM DAILY CONSUMPTION ESTIMATION Diagram 9.1 BM Daily Consumption Estimation This diagram is for AEMO internal use only. t to be used for participant design Go to 11.0 Basic Meter Profiler (BMP) From 11.0 Basic Meter Profiler (BMP) Consumed energy available? Estimate daily consumed energy using BL & TSF NMIStandingDataUpdatetification See also diagram 11.0 BMP ( > 11.17) Provide BL & TSF Doc Ref: ver 3.5 TBA Page 23 of 49

24 MBMR BMDM Distributor AEMO Retailer Customer 1.16 DIAGRAM 10.0 DATA CHANGE Diagram 10.0 Data Change 10.1 Customer complaint re bill 10.3 Request data quality confirmation and provide clarifying information (where applicable) 10.2 Consider complaint data problem? 10.6 Manage customer/ complaint MeterDataVerifyRequest MeterDataVerifyResponse 10.4 Initiate special read (Special Read) 10.8 Alternative re-estimate or special read required (Alternative re-estimate) 10.7 Carry out alternative reestimation 10.5 Inform RB of re-estimation or special read result (If new energy data Is to be supplied) Go to Basic meter data collection and delivery Special Meter Reads 1.4 Doc Ref: ver 3.5 TBA Page 24 of 49

25 MB MR BMDM Distributor AEMO Retailer Customer 1.17 DIAGRAM 11.0 BASIC METER PROFILER (BMP) Diagram 11.0 Basic Meter Profiler (BMP) Generate values/site without reading Meter data store 11.4 Apply UAFG benchmark 11.9 MIBB Calculate EDD values Monitor energy data Go to 6.0 Customer Transfer Aggregate energy readings by RB by DB 11.8 Settlements Process Update meter register with BL and TSF NMIStandingDataUpdatetification Send response to BL and TSF by Site update NMIStandingDataUpdateResponse 22.1 Are all MIRNs present? Request missing energy data 11.1 Validate data 11.6 Apply profile to aggregated energy 11.7 Profile preparation (PPS) Meter Data Store Deliver BL and TSF by Site Process response to BL and TSF by site update MeterDatatification(2 nd tier) MeterDataMissingtification MeterDataResponse 2.0 Basic Meter Data Collection and Delivery 2.12 Go to 2.0 Basic Meter Data Collection and Delivery 2.22 Doc Ref: ver 3.5 TBA Page 25 of 49

26 MBMR BMDM Distributor AEMO Retailer Customer 1.18 DIAGRAM 12.0 MIRN REQUEST Diagram 12.0 MIRN Request 12.2 Provide explicit informed consent, MIRN or address Contact DB for details 12.9 Can RB resolve 12.3 Initiate MIRN Discovery transaction 12.8 Use Data <<Phone, fax, >> NMIDiscoveryResponse/ NMIStandingDataResponse NMIDiscoveryResponse/ NMIStandingDataRequest NMIDiscoveryResponse/ NMIStandingDataResponse NMIDiscoveryResponse/ NMIStandingDataResponse 12.3 Manage query on failed searches Return error 12.5 Single match on Address/MIRN 12.6 Provide MIRN Data If additional Data to be supplied 12.7 Provide additional MIRN Data Doc Ref: ver 3.5 TBA Page 26 of 49

27 Customer FRO AEMO Retailer (t FRO) Customer 1.19 DIAGRAM 13.0 CUSTOMER REQUEST TO RETAILER Diagram 13.0 Identifying a Gas Customer s Current Retailer (Meter and/or Up Stand Removed) 1. Customer Calls RB who is not FRO to Arrange SO 7. Customer Happy 2. Receives call from customer. Advises customer they are not the RB for that address. Take customer s details. SO details are taken. 3. RB B2B Contact (Primary/Secondary) send AEMO Helpdesk for Identify FRO 4. Helpdesk logs call and searches meter register for current FRO 5. AEMO pass customer details to FRO and closes call 6. FRO contact customer and collects SO details 8. Organise Service Order (If required) 9. Receive service order request and complete Doc Ref: ver 3.5 TBA Page 27 of 49

28 Regulator AEMO n-host Retailers 2 RETAILER OF LAST RESORT PROCESS FLOWS 2.1 DIAGRAM 13.1 PRE-ROLR EVENT MONTHLY TRANSFER OF CUSTOMER DATA TO AEMO Diagram 13.1 Pre-RoLR Event Monthly Transfer of Customer data to AEMO Generate Customer List, M+10 b/days for each month Compressed CSV Format 1. T905 / INT 601 Error Advice sent 2. Warning tice Sent by T900 / INT600 via FTP / MIBB Process File Are there Errors? File Received within 15 Bus Days? File Received within 10 Bus Days? Store current validated data tification of Breach Periodic Audit of Data Errors include - Validation against AEMO Mater Register to match MIRNs in AEMO Meter Register = <warning> - Field contents where required / mandatory = <error> - Archive old file as new file delivered and validate with no error - For the avoidance of doubt AEMO maintains current file in database only Doc Ref: ver 3.5 TBA Page 28 of 49

29 FRB Old FRO New FRO Distributor AEMO 2.2 DIAGRAM 13.2 CATS PROCESSING CANCELLED AND ACCELERATED CUSTOMER TRANSFERS Diagram CATS Processing Cancelled and Accelerated Customer Transfers (transfers Lodged in CATS) Retrospective Transfer? RoLR Initiated Cancel Transfers (RCA) To FRB? A Move In? Accelerate Transfers (RCO) To 13.2A 13.2A.1 From 13.2A 13.2A.2 Retrospective Transfers - Prior to RoLR Allow to proceed Away from FRB Accelerated To FRB accelerated and then RoLR ed via 13.3 CATS Transfers tices include two new Change Status Codes - RCA - RoLR Cancellation RCO Accelerated RoLR Transfer AEMO Standard BMP processes New FRO could be RoLR or any other retailer T930 (224) asexml Cancelled Transfer Current Transaction 1. T960 (229) asexml RoLR Accelerated 2 INT607 MIBB report 1.T940 (226) asexml RoLR Accelerated 2. INT607 MIBB report Day tice of Accelerated Customer Transfers tice of cancelled Customer Transfers tice of Customer Transfers away from FRB Day tification to new FRO T12 asexml Account Creation Complete transfers into new FRO (NB Customer provided data with original requests) Estimates to AEMO and FRB Day 5 T990(52) asexml (MDN) Estimate Reads Changed to Actual for AEMO Day 6 T920 (223) asexml Cancelled Transfer Current Transaction tice of cancelled Customer Transfers Transaction 995(51) asexml (MDN) T910 (222) asexml Cancelled Transfer 1. T950 (227) asexml RoLR Accelerated 2 INT607 MIBB report tice of Customer Transfers away from FRB tice of cancelled Customer Transfers Generate Final Bill Doc Ref: ver 3.5 TBA Page 29 of 49

30 FRB Old FRO New FRO Distributor AEMO 2.3 DIAGRAM 13.2A CATS PROCESSING ACCELERATED CUSTOMER TRANSFERS ( MOVE INS ) Diagram 13.2A - CATS Processing Accelerated Customer Transfers ("Move Ins") (transfers Lodged in CATS) Day 0 (Calendar Days) (from suspension to 6.00 am (next Gas Day) From A 13.2A.1 Is minated Transfer Date < 10 days from RoLR date New Customer (Move-In) Old Customer (Move-Out) 13.2A.3. Transfer occurs under normal processing. Transfer move- ins to new retailer on RoLR Date 13.2A.2 Update minated Transfer date to RoLR date To To Transfer move- out accelerated to RoLR Date Transfer move- ins dealt with under error processing New FRO could be RoLR or any other retailer 10 Days established to allow for: 1. industry knowledge of time periods for move in & outs (premises vacant for ~5 days) 2. Cost of gas for 10 days ~$1/day = $10 marginal (per SA deemed reads process) 3. Under 10 days move in customer may not be aware of Failed RB 4. Over 10 days move in customer can negotiate with new RB Day 0 Day > A.4. Receive Standard WIN tification 13.2A.5. Receive AEMO Manual Loss tification Known consequence: Where the RoLR is the New FRO, they will receive the MIRN when the existing site is RoLR ed and when the transfer occurs 13.2A.6. Receive Standard Loss tification Doc Ref: ver 3.5 TBA Page 30 of 49

31 FRB RoLRs Distributor AEMO 2.4 DIAGRAM 13.3 NON-CATS / CUSTOMER DATA EXCHANGE AND DATA GENERATION Diagram 13.3 n-cats / Customer Data Exchange and Data Generation Day 0 (Calendar Days) (from suspension to 6.00 am (next Gas Day) RoLR Gas Day RoLR Initiated AEMO updates Meter Register Set FRO = RoLR Std Settlement & Reporting Processes Customer list T970 and T980: Includes all MIRNs with the FRB that are not transferred in CATS (with an RCO/RCA type) Old Customer (Move Out) Process FRB Customer List against Metering Register Issue List RoLR transfers to DBs T980 (Via MIBB) From AEMO Meter Register T990 (52) asexml (MDN) Receive Final estimated Read for all Basic meter data for FRB T990 (52) asexml (MDN) Std Interval Metering data stream for RoLR & others T970 / INT602 (Via MIBB) Update MIRNS to RoLR Generate Basic Meter Reads for Transfer of FRB Customers (as per ) Generate Standing data (all MIRNS) & Basic Meter Reads for RoLR Std basic Meter data stream RoLR & others Receive Customer Details b Prepare CIS accounts for RoLR Customers From Assess Customer data T995 (51) asexml (MDN) 1. MIRN Standing Data T1000 via CD 2. Account Creation T1005 via CD Receive Standing Data & Start Reads Receive Final Estimated Read for all Basic Customers Prepare CIS accounts T995 (51) asexml (MDN) Std Billing Final Bill Doc Ref: ver 3.5 TBA Page 31 of 49

32 FRB Distributor RoLRs AEMO 2.5 DIAGRAM 13.4 FRB GENERATED CUSTOMER LISTS FOR ROLR Diagram FRB Generated Customer List for RoLR Activity in Calendar Days Day RoLR Receives Customer List from FRB To 13.3 T1010 via CD From FRB Sends Customer List to RoLRs Doc Ref: ver 3.5 TBA Page 32 of 49

33 RoLR AEMO 2.6 DIAGRAM 13.5 WHOLESALE PROCESS Diagram Wholesale Process Day 0 (Calendar Days) (from suspension to 6.00 am (next Gas Day) RoLR Initiated AEMO Generates Data for RoLR Implement Administered Price Cap (APC) AMDQ Block V allocations Updated to reflect RoLR transfers Do for Day 0 1. T1020 / INT604 (Similar to INT055 with FRB details) 2. T1030 / INT605 (Similar to INT254 with FRB interval data) RoLR receives wholesale data Standard Wholesale Market activities Doc Ref: ver 3.5 TBA Page 33 of 49

34 FRB Distributor RoLR ESC AEMO 2.7 DIAGRAM 13.6 ROLR COMMUNICATIONS Diagram RoLR Communications RoLR Imminent AEMO advises Regulator VENCorp / ESC MoU Day 0 (Calendar Days) (from suspension to 6.00 am (next Gas Day) RoLR Initiated by AEMO AEMO advises Industry AEMO Comms - Advice sent using an to the B2B Contact List RoLR Contact (X2) - Message sent with: read receipt on and as high priority - Advice to RoLRs regarding Number of MIRNs involved and estimate of load Regulator Liaises with Minister & DPI Day 1 or Greater RoLR Initiated by Regulator Regulator Advises Industry Day Regulator advises FRB of Obligations RoLR requests customer list from FRB DB prepares RoLR event To FRB generates Customer List Doc Ref: ver 3.5 TBA Page 34 of 49

35 FRB Distributor RoLR ESC AEMO 2.8 DIAGRAM 13.7 PROVISION OF ESTIMATE TRANSFER READS AND SUBSEQUENT ADJUSTMENT Diagram Provision of Estimate TFR Reads and Subsequent Adjustment NB: monthly cycle in business days Receive Final estimated Read changed to Actual for all Basic meter data for FRB Receive 2nd tier meter data By M+118 b/days for settlement Receive 2nd tier meter data T990 (52) asexml T1000 / T1005 Via CD Receive Standing Data & Start Reads (as per ) Business Day 5 - Transaction 42 asexml - Transaction 41 asexml Receive MDN Transaction 42 asexml Receive MDN Business Day Month Generate Basic Meter Reads for Transfer of FRB Customers (as per ) Basic Meter Reads obtained post Transfer of FRB Customers Is there an error with the transfer estimate? Adjust as Required Transaction 41 asexml T995 (51) asexml (MDN) Receive Estimate Read for all Basic Customers (as per ) Transaction 41 asexml Receive MDN Doc Ref: ver 3.5 TBA Page 35 of 49

36 FRB Distributor RoLR AEMO Regulator 2.9 DIAGRAM 13.8 SERVICE ORDERS IN FLIGHT Diagram 13.8 Service Orders "in flight" Activity in Calendar Days NB: monthly cycle in business days te: Any mismatches between the Meter Registers of the RoLR, DB and AEMO will be identified and fixed in the post RoLR Reconciliation, if required Identify Meter Fix's assiigned to FRB post RoLR event Update to RoLR for Reconciliation by Month b/days T1050 via List of Cancelled Service Orders RoLR receives report from DB of FRB cancelled Service Orders Day Once data receive from determine if Service Order is to be raised MeterFix asexml transaction (Std) T1060 / INT606l List of Meter Fixes Via MIBB RoLR receives report from VENCorp of Meter Fixes Identifies FRB Service Orders that are yet to "complete" and will be cancelled and generate RoLR report Complete Service Orders (that are not cancelled) Transaction (315) SO Completion asexml transaction (std) T1040 (315) asexml Cancelled Service Order Transaction tice of cancelled Service Order tice of completed Service Orders Doc Ref: ver 3.5 TBA Page 36 of 49

37 Distributor Retailer 3 PROCESS FLOW DIAGRAMS 3.1 DIAGRAM 99.1 MAINS RENEWAL Diagram 99.1 Mains Renewal Record impacted MIRNs FieldWorktification << (CSV)>> tify Retailer of impacted MIRNs Identify maintenance work requirement Identify impacted MIRNs tify impacted customers as required Doc Ref: ver 3.5 TBA Page 37 of 49

38 Distributor Retailer 3.2 DIAGRAM 99.2 NETWORK BILLING Diagram 99.2 Network Billing Record network DUoS billing details data [disagreement with billing details] Issue a dispute Review proposed dispute resolution NetworkDUoSBillingtification <<asexml (CSV)>> NetworkDUoSBillingtification <<asexml (CSV)>> NetworkDUoSBillingtification <<asexml (CSV)>> NetworkDUoSBillingtification <<asexml (CSV)>> Collate network DUoS billing details data Review network DUoS billing details and propose a resolution Record Payment Details Doc Ref: ver 3.5 TBA Page 38 of 49

39 Distributor Retailer 3.3 DIAGRAM 99.4 MIRN STANDING DATA UPDATE Diagram 99.4 MIRN Standing Data Update Update MIRN Standing Data << >> Update MIRN Standing Data tify Retailer of change Doc Ref: ver 3.5 TBA Page 39 of 49

40 Distributor AEMO 3.4 DIAGRAM 99.5 METERED SUPPLY POINT COUNT UPDATE Diagram 99.5 Metered Supply Point Count Update Update metered supply points count MeteredSupplyPointsCountUpdate Providing metered supply points count Doc Ref: ver 3.5 TBA Page 40 of 49

41 Distributor Retailer 4 CUSTOMER CLASSIFICATION 4.1 DIAGRAM 99.9 CUSTOMER REQUEST TO RETAILER Diagram 99.9 Customer Request to Retailer AGREED - Request from Customer to RB Receive Customer request Has the primary use of the property changed? Generate Amend Route/Site Address Details Transaction Receive Amend Route/Site Address Details transaction and update system(s) Receive transaction with updated Customer Classification Code Generate Amend Route/Site Address Details Transaction Where CCC is BUS Update Customer Threshold Code ( LOW, MED, HIGH Send Update Doc Ref: ver 3.5 TBA Page 41 of 49

42 AEMO Distributor Retailer Customer 5 SERVICE ORDER PROCESS FLOWS 5.1 Diagram 100: Service Orders General (Simplified) Diagram 100: Service Orders General (Simplified) SA Process Ref: PF (B2B) REQ5B/MIRN 1 1. Request a Service Where rejected, Retailer takes appropriate action e.g. Initiate new service order request and current process ends. Wait for service order response Closure From or or as applicable 1a. Request a Service 3. Receive Service Order Request & Validate ServiceOrderRequest [actiontype= New ] #1 4. Valid Service Order Request? Go To Send Service Order (SO) C-K 5. Send Validation Outcome Transaction Acknowledgment 9. Log Service Order & Send Response 12. Was Additional or Alternative Work Completed? 6. Receive Acceptance/ Rejection From Action Service Order 7. Was Service Order Accepted? If required by service requested ServiceOrderResponse [responsetype= Initial ] #2 Go To or as applicable 11. Has SO been Completed? Go To 2.0 Meter Data Delivery 8. Receive Service Order Response (Initial) Up to 5 BD From Expected Completion of Step Send Service Order Response Up to 5 BD from Expected Completion of Step Does SO Type Require Delivery of Meter Data? ServiceOrderResponse [responsetype= Closure ] #3 15. Receive Service Order Response (Closure) 14. Upgrade or Downgrade? 17. Does SO Require tification to AEMO? Go To or as applicable 18. Send tification to AEMO #4 This process wasn t reviewed as part of IN017/13. IN027/13 has been created to raise awareness that when Meter Data Delivery process is reviewed revisit this process flow diagram 19. Action tification #1, 2, 3 & 4 Refer to Diagram 107 for the transactions involved Doc Ref: ver 3.5 TBA Page 42 of 49

43 Distributor Retailer Customer 5.2 Diagram 101: Retailer Initiated Service Orders Cancellation Diagram 101: Retailer Initiated Service Orders Cancellation SA Process Ref: PF (B2B) REQ 7 1. Request a Service order to be Cancelled Same day cancellations must also be phoned through Where cancellation is rejected the original SO will continue to be actioned Retailer takes appropriate action 1a. Request a Service order to be Cancelled 2. Send Service Order (SO) Cancellation C-K 6. Receive Acceptance/ Rejection 7. Was SO Cancellation Accepted? 8. Receive Service Order Response 9. Update System Data ServiceOrderRequest [actiontype= Cancel ] #1 Transaction Acknowledgment ServiceOrderResponse [responsetype=closure] #3 Up to 5 BD from Expected Completion of Step Receive Service Order Cancellation & Validate 5. Send Validation Outcome 12. Send Service Order Response 4. Valid Service Order Cancel Request? 10. Attempt to Cancel Initial SO Request 11. Can Initial SO be Cancelled? Where cancellation is rejected the original SO will continue to be actioned #1 & 3 Refer to Diagram 107 Table for the transactions involved Doc Ref: ver 3.5 TBA Page 43 of 49

44 AEMO Distributor Retailer 5.3 Diagram 102: Distributor Initiated Service Orders Diagram 102: Distributor Initiated Service Orders SA Process Ref: PF (B2B) REQ 6 Distributor initiated work at the site requires update to retailer/aemo This includes Time Expired Meters 3. Receive & Validate Service Order Response (C-K) 4. Update System Data ServiceOrderResponse [responsetype=closure] #3 1. Complete Field Work 2. Send Service Order Response (C-K) 5. Does SO Require tification to AEMO? From Go To 2.0 Meter Data Delivery 6. Does SO Type Require Delivery of Meter Data? 7. Send tification to AEMO #4 This process wasn t reviewed as part of IN017/13. IN027/13 has been created to raise awareness that when Meter Data Delivery process is reviewed revisit this process flow diagram 8. Action tification #3 & 4 Refer to Diagram 107 Table for the transactions involved Doc Ref: ver 3.5 TBA Page 44 of 49

45 Distributor Retailer Customer 5.4 Diagram 103: Shipper Process Diagram 103: Shipper Process SA Process Ref: MIRN1.1 Part 2 1. Request a Service The request for work Form is different for each DB If rejected, resolve issues with customer and resend Shipper Form (potentially amended) Phone/Fax/ 12. Accept Cost / Conditions? Phone /Fax From or or as applicable 2. Prepare Shipper Form 11. Advise Customer of Costs / Conditions & Send Offer 13. Receive Signed Agreement 15.Is SO Required for the Service by the Applicable DB? Go To 100.1a 6. Receive Validation Outcome 1a. Request a Service 10. Receive Shipper Response /Fax From or as applicable 1b. Request a Shipper 3. Receive & Validate Shipper Form 5. Send Validation Outcome 8. Does the Site Match Shipper Form? 9. Complete Shipper Evaluation Form & Send Response 14. Receive Signed Shipper Acceptance From or as applicable 4. Valid Shipper Request? 7. Review Field Requirements and/or Visit Site Tariff V requires response within 10 business days from request received otherwise date agreed by the customer Go To or or or as applicable tes: Service Order Enquiry Code MAP, MFX, MRT, RSR, SCR, UMS, USR Doc Ref: ver 3.5 TBA Page 45 of 49

46 Retailer Customer 5.5 Diagram 104: Meter Fix Request Diagram 104: Meter Fix Request SA Process Ref: NA 1. Request Meter Fix as Service & Fitting Lines Completed 5. Customer Quotes CoC & PLN 8. Customer Quotes Start Work tice & PLN 2.Simple Meter Type Installation? 4. Request Customer to Provide CoC & PLN 6. Valid CoC & PLN? Go To 100.1a 3.Is a Shipper form required? 7. Request Customer to Provide Start Work tice & PLN Go To From Doc Ref: ver 3.5 TBA Page 46 of 49

47 AEMO Distributor Retailer Customer 5.6 Diagram 105: Upgrade from Basic to Interval Meter Diagram 105: Upgrade from Basic to Interval Meter SA Process Ref: PF (B2B) MR12 1. Request Upgrade to Interval Meter Go To If required by service requested 2. Retailer identifies need for Basic to Interval Meter Upgrade Go To 103.1a From From Receive Completion Advice or ServiceOrderResponse Go To 103.1b 3. Distributor identifies need for Basic to Interval Meter Upgrade 4.Confirm Receipt of Service Order 6. Install Data Logger and/or Comms GIP Confirm Receipt of Signed Acceptance 7. Prepare & Send Meter Registration (MR) Application GIP 126 From Amend & Resubmit MR Application 13. Commission Interval Meter in Association with MDP 12. Receive tated MR Application 14. Complete & Send Meter Installation Parameter (MIP) tice 17. Update System Send Completion Advice to Retailer 16. Receive tated MIP tice GIP Receive & Validate MR Application 10. MR Application Valid? 11. Update Meter Register to Pending Interval Metering & Send tated MR Application 15. Update Meter Register to Active Interval Metering & Send tated MIP tice Doc Ref: ver 3.5 TBA Page 47 of 49

48 AEMO Distributor Retailer Customer 5.7 Diagram 106 : Downgrade from Interval to Basic Meter For tariff D Diagram 106 : Downgrade from Interval to Basic Meter For tariff D SA Process Ref: PF (B2B) MR14 1. Request Downgrade to a Basic Meter Go To Retailer identifies need for Interval to Basic Meter Downgrade Go To 103.1a From From Receive SO Completion Advice ServiceOrderResponse Go To 103.1b 4. Confirm Receipt of Service Order 5. Confirm Receipt of Signed Acceptance From Update System and set Meter to Basic 3. Distributor identifies need for Interval to Basic Meter Downgrade 6. Prepare & Send Meter Installation Parameter change tice (MIP) GIP Amend & Resubmit MIP 11. Receive tated MIP 13. Remove Data Logger and/or Comms GIP Receive & Validate MIP 9. MIP Valid? 10. Update Meter Register to Basic Metering & Send tated MIP Doc Ref: ver 3.5 TBA Page 48 of 49

49 5.8 Diagram 107: Service Order Transaction Table Diagram 107: Service Order Transaction Table #1 Service Orders Request C-K #2 Service Order Response C-K (Initial) #3 Service Order Response C-K (Final) #4 Status Change Response GIP 87 - Meter Fix Request (JEC = MFX) GIP Meter Change Request (JEC = MCH) GIP 87A - Meter Fix Request Response GIP 92 - Meter Fix Completed GIP 94 - Meter Fix tification GIP 101A - Meter Change Request Response GIP 93 - Access to Complete Meter Fix GIP Access to Complete Meter Change GIP Meter Change Completed GIP Meter Upgrade Completed GIP Meter Removal Request (JEC = MRM) GIP 151A - Meter Removal Request Response GIP Access to Complete Meter Removal GIP MIRN Status Update tification GIP Meter Removal Completed GIP Service Connection Request (JEC = SCR) GIP Service Disconnection Request (JEC = SDR) GIP Service Orders for Priority C-K (JEC = All JEC's) GIP Relocate Service Request (JEC = RSR) GIP Upgrade Service Size Request (JEC = USR) GIP Upgrade Meter Size Request (JEC = UMS) GIP 310A - Service Connection Request Response GIP 312A - Service Disconnection Request Response GIP 314A - Service Orders for Priority C-K Response GIP 316A - Relocate Service Request Response GIP 318A - Upgrade Service Size Request Response GIP 320A - Upgrade Meter Size Request Response GIP Service Connection Complete GIP Service Disconnection Complete GIP Service Orders Completed for Priority A-K GIP Relocate Service Complete GIP Upgrade Service Size Complete GIP Upgrade Meter Size Complete GIP MIRN Status Update tification JEC = Job Enquiry Doc Ref: ver 3.5 TBA Page 49 of 49