#FutureOfRetail

Size: px

Start display at page:

Download "#FutureOfRetail"

Tiffany King
5 years ago
Views:

1 @PSFK #FutureOfRetail

2 PSFK s fourth annual report in a series on trends in retail will look at the new strategies to deliver contextual experiences that drive sales. _ 11 Trends with over 60 best-in-class examples _ Implications, expert opinions, supporting stats, and retail concept For your Full Copy of the Report, visit: psfk.com/future-of-retail PSFK presents the Future of Retail

3 Trends Timeline

4 Interconnected Themes From The Future Of Retail Data-Driven Commerce Platforms Networked Purchase Path

5 Data-Driven Commerce Platforms Sophisticated information systems can enable any organization to dynamically respond to changes in the marketplace, develop better tools for customers and staff and add efficiencies into the shopping experience. Key Trends: Data Trading Systems Real-Time Analytics Brand API

6 Trading better shopping experiences for better customer data. In today s marketplace, personal information is a new asset class. In the same way that your shoppers will pay for quality so should you. Create an open exchange that demonstrates that they have value beyond a string of 0s and 1s.

7 CVS Pharmacy Chain Updates Weekly Circulars Based On Shoppers Past Purchases and Preferences

8 Analyzing the right data in real-time to generate solutions that can be implemented across any organization. Do more with less. Understand what data matters most to your business, experiment with what works and build your strategy from there.

9 Brooks Brothers Mens Fashion Retailer Uses Rapid Analytics To Adjust What Customers See On Their E-Commerce Site

10 Enabling the wider community to tap into your data systems to create an enhanced set of tools. No one will pay attention to who created it, as long as the experience is great. Tap into the intelligence of the wider community by providing the assets and guidance that enable them to innovate on top of your core offerings.

11 Nike Fuel Lab Brand Incubator Challenges Startups To Use Fitness Tracking Data In Unique Ways

the shopper where they are and anticipate where they will go next, enabling

Key Trends: Omni Point-Of-Purchase Multichannel Customer Service Adaptive

12 Networked Purchase Path Key points where a forward thinking retailer or brand can effectively employ data, connected technologies and human service to meet the shopper where they are and anticipate where they will go next, enabling better interactions at every stage of the sale. Key Trends: Omni Point-Of-Purchase Multichannel Customer Service Adaptive Personalization Instantly Verified Contextual Support On-Demand Delivery Connected Relationship Management Community Loyalty

13 Tapping into shopper impulses by converting every product interaction into a purchase opportunity. Taking a shopper from discovery to checkout is only the first step. Decide how checkout and fulfillment will work to ensure the best end-to-end experience.

14 Soldsie Facebook Posts Turned Into Virtual Storefronts

15 Diane Von Furstenberg & Google Hangouts LABS Fashion Video Interview Lets Viewers Buy Outfits As They Appear On Screen

16 Developing contextual services to learn shopper preferences over time, generating tailored results and anticipating future needs. Your shoppers want to be treated like individuals. Develop personalized tools and services that build on your shoppers previous interactions with your brand or store to add value to the overall experience.

17 Foursquare Location-Based Social Network App Sends Alerts To Nearby Dives And Diners Based On Past Check-Ins And Social Recommendations

18 Serving up relevant information to shoppers when and where it s needed most. There is a fine line between welcome information and spam. Respect your shoppers willingness to engage by not interrupting their shopping trip with messaging that distracts from their experience.

19 Estimote Beacon Hardware Solution Lets Retailers Program Their Stores To Deliver Specific Information To Shoppers Phones

20 McDonald s Restaurant Installs NFC-Enabled Happy Tables That Trigger An Exclusive Mobile Video Game

Using shared access to customer information to bridge the gap between sales staff and shoppers, helping build more meaningful relationships.

21 Using shared access to customer information to bridge the gap between sales staff and shoppers, helping build more meaningful relationships. Just because you have information about your shoppers doesn t mean you should use it. Go the final step by helping them understand how sharing their purchase history and preferences will lead to a better service experience.

22 Boston Proper Online Retailer s Bricks & Mortar Stores Allow Customers To Log-In And Retrieve Preferences To Enable Better Shopping Experiences

23 Providing customer assistance on more platforms to create more staff touchpoints and enable interactions to happen on shopper s terms. Communication has evolved beyond face-to-face conversations and phone calls. Take advantage of the new channels your shoppers are already using to connect them with a real person who can offer the service they need.

24 Google Helpouts Video Service Taps Community Experts To Provide Users With Knowledge

25 Amazon Kindle Tablet Gives On-Demand Support With The Push Of A Button

Linking payment systems to verified shoppers to make transactions more efficient and secure. Regardless of the final price, no one really wants to part with their money.

26 Linking payment systems to verified shoppers to make transactions more efficient and secure. Regardless of the final price, no one really wants to part with their money. Design platforms or services that help make the actual transaction feel more personal and enjoyable, allowing customers to keep their focus on the excitement of their new purchase.

27 Braintree Cross-Platform Auto-Fill Partnership Takes The Tedium Out Of Mobile Shopping

28 Uniqul Facial Recognition Software Lets Shoppers Leave Their Wallets At Home

29 Delivering on the need for convenience and immediacy by rolling out buy it now, get it soon after services to get shoppers their purchases more quickly. In a culture of immediate gratification, waiting is the hardest part. Meet your shopper s expectations with multiple options that allow them to decide the most convenient method for receiving their purchase. Ensure that you sync all available inventory across your channels to optimize cost and availability.

30 Kate Spade Saturday Women s Fashion Retailer Opens 24hr Shoppable Store Windows, Promises One-Hour Delivery

Tying rewards to participation in a wider community to provide lasting benefits to both brands, retailers and their customers. Status and recognition are worth more than points and discounts.

31 Tying rewards to participation in a wider community to provide lasting benefits to both brands, retailers and their customers. Status and recognition are worth more than points and discounts. Reward your community of shoppers for sharing and participating in the activities that are meaningful to them and make sense within the broader context of your store or brand. Where possible leverage existing networks rather than starting from scratch.

32 The Hunt Social Game Turns Strangers Into Altruistic Personal Shopping Community

33 Volkswagen Driving App Challenges Drivers To Have More Fun On Road Trips

34 KEY TAKEAWAYS Find Time To Set The Pace Be Accommodating At Every Step Use Customer Data To Create Digital Services Create Channel Agnostic Experiences Deliver Frictionless Transactions Use Technology To Deliver The Human Touch Build A System Of Love Access Data Anywhere

35 Interconnected Themes From The Future Of Retail LABS Data-Driven Commerce Platforms Networked Purchase Path

36 PSFK s fourth annual report in a series on trends in retail will look at the new strategies to deliver contextual experiences that drive sales. _ 11 Trends with over 60 best-in-class examples _ Implications, expert opinions, supporting stats, and retail concept For your Full Copy of the Report, visit: psfk.com/future-of-retail PSFK presents the Future of Retail

37 @PSFK #FutureOfRetail

Putting your customers and colleagues at the heart of an easy retailing experience.

Putting your customers and colleagues at the heart of an easy retailing experience. Alexander Black is a large department store which has an established partnership with BT. This enables the store to embrace