Mystery Shopping results presented just the way you like them

Transcription

1 Mystery Shopping results presented just the way you like them

2 Choosing to have an online portal will give you instant access to real-time results 24/7. You can review surveys and download your dashboard of results. However the addition of a comprehensive, bespoke summary report with recommendations and forecasting will take the hard work out of end of quarter reviews and shareholder meetings, freeing up time to take action by implementing training programmes and fundamentally making improvements. Looking at your current objectives could help to determine the type of summary reports that would best suit you and the examples below show possible combinations: Performance Measurement Show stores where they rank using league tables on a quick summary. Combine this with a full written report at the end of the year so that when improvement is made it is noticed. Customer Satisfaction Monitoring Net Promoter, Customer Effort and Customer Satisfaction scores using a monthly executive summary can highlight whether changes within the company are taking effect. Customer Experience and Fulfilment Find out why the North region score fell by 15% last month by listening to a call recording attached to your report and reviewing the comments given after the call. Competitive Intelligence Industry benchmarking displayed on an infographic can be published on your company website to draw in potential shareholders. Combine this with data tables which identify particularly high and low scoring visits for your team to use internally. 2

3 Integrate different quantitative and qualitative analytical elements to produce a comprehensive summary which defines areas for improvement and recommendations for future company objectives. 3

4 We can deliver your results annually, bi-annually, quarterly, monthly, weekly and even daily if you d like. Our bespoke reporting can be delivered via your online portal, ed to you and your colleagues or uploaded to various file sharing websites. We can also encrypt files for maximum security. 4

5 When all you really need is the raw data you can use your online portal to access and download this, however if you need more information we can produce tables with filters, calculations and basic chart examples. We can provide the raw data in a range of formats such as Microsoft Excel xlsx or alternatively we can drop the file into a Google Sheet so that you can share and edit with your colleagues. Answers can be converted into scores and conditional formatting can be applied. If you need a hand bringing the results to life, we can point you in the right direction with some example charts. 5

6 Ideal for workplace noticeboards as it visually represents the results using tables and charts. Useful for when you would like each branch or region to have a quick overview of how well they ve done. Split the visit into sections so that each department is assessed separately. Pie charts to help visualise the proportion of scores achieved. Trend can be plotted to see the difference in various points over time. Heat mapping to show whether improvement has been made over time. 6

7 Our interactive infographics present information quickly and clearly. They can be published online so that you can distribute the link to colleagues and shareholders or use on your own website. Our infographics provide a means of viewing, but more importantly, understanding the data that your mystery shopping programme will produce. Each can be designed to fit a different purpose but all the while being attractive and interactive. 7

8 A short document which highlights the main findings covering headline scores, section scores, trend analysis, high and low scoring questions and standout shopper comments. Provide top level results to those who need them with one of our concisely written executive summaries. These help you to make decisions to benefit your business without having to read a lengthy report. Designed to your specifications and visually simplistic, these reports can be made into Ebooks which are easy to understand and perfect for sharing with colleagues. 8

9 Focuses directly on the clients objectives and summarises the background, methodology, key findings, conclusions and recommendations. This document analyses the findings objectively but with a view to finding out whether you goals have been met. Covering all aspects of your mystery shopping programme and combing the results into one methodically laid out report, the Full Report is ideal for end of year reviews and publishing to shareholders. 9

10 A document which helps bring the results to life using embedded multimedia. Call recordings demonstrating great sales skills or customer service can be listened to by supervisors and used as training materials for new recruits. Screen recordings can show the behaviour of your customers as they navigate your website in a bid to complete specific tasks and covert video attachments can be watched to monitor how quickly your customers are acknowledged when they enter your company s premises. Find out why the score Website Order fell in May by watching the embedded video which will play straight from PowerPoint. A recorded call from the leading call centre could be embedded and used for training purposes. 10