IBM Tivoli Composite Application Manager for Applications Diagnostics
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1 Quickly resolve Web application issues in complex IT environments IBM Tivoli Composite Application Manager for Applications Diagnostics Highlights Monitor the overall health of Web applications and servers Identify and resolve Java EE performance issues to maintain high levels of uptime and responsiveness Leverage powerful memory diagnostics to quickly detect and fix memory leaks in Java applications Create reports that show performance trends at the application, transaction, and server level Monitor the IT environment end-to-end through seamless integration with the Tivoli monitoring portfolio Today s dynamic, on-demand business depends on an array of complex applications. Traditional siloed tools that monitor individual systems are not equipped to manage and diagnose composite application performance and availability problems. As a result, operations and development teams relying on disparate tooling waste countless hours trying to identify, isolate and fix these problems. Poorly performing composite applications can have serious financial consequences on top- and bottom-line results of the business. The growing complexity of modern business demands the use of a comprehensive application management solution that can link diverse systems and processes while presenting a userfriendly interface. Although many IT organizations already have high-level monitoring solutions in place to meet the changing needs of an enterprise, the depth and complexity of composite applications require more detailed analysis. Conventional monitoring solutions sometimes fall short of determining the root cause of application failure. Customers need a comprehensive solution that helps them isolate and diagnose application performance problems, thereby preventing revenue losses. IBM Tivoli Composite Application Manager (ITCAM) for Application Diagnostics enables users to view the health of Web applications and servers, then drill down to diagnostic information for specific application requests to identify the root cause of problems. This comprehensive solution reduces the time it takes to resolve poor performance, reducing downtime costs and improving customer satisfaction. With the breadth of the Tivoli monitoring portfolio, administrators can understand end user experience, track transactions to isolate bottlenecks, and, with ITCAM for Application Diagnostics, perform deep problem determination to resolve bottlenecks.
2 Detect and repair problems before they impact users ITCAM for Application Diagnostics delivers unparalleled, integrated management tools for your Web and enterprise infrastructure that help maintain availability and performance of your on-demand business. Part of the Tivoli family of application management solutions, ITCAM for Application Diagnostics helps you quickly pinpoint the source of bottlenecks or other defects in application code, server resources or external system dependencies. Management capabilities are supported in both distributed and IBM z/os environments. Summary workspaces provide quick status and easy drilldown for further diagnosis. ITCAM for Application Diagnostics gives you a consistent way to manage composite applications across the varied Java EE application environments. Unlike other solutions that lack integrated tools that span the problem resolution and application life cycles, ITCAM for Application Diagnostics helps you rapidly identify and fix performance problems before they impact customers and other end users. The end result? You can keep your business running smoothly to meet customer demands for exceptional service around the clock and around the world. Simplify application management throughout the life cycle Without requiring you to modify application code each time it cycles through a change process, ITCAM for Application Diagnostics allows you to monitor newly deployed applications as soon as they become active. Out of the box, you can begin to correlate deep-dive performance data gathered from multiple middleware environments, including JEE, CICS, IMS and IBM WebSphere Portal. As a result, your IT support teams can pinpoint precise hot spots in application code no matter how deep with minimal effort. Your organization benefits by delivering a simplified, lower-cost application management solution for your ongoing operational and support initiatives. To further simplify management and help minimize the amount of overhead that is used for management, ITCAM for Application Diagnostics dynamically adjusts the depth of transaction monitoring levels. You can establish a preset schedule for moving 2
3 between monitoring levels or switch on the fly when requiring a deeper level of analysis. Changing monitoring levels can occur without restarting the application server or Java Virtual Machine (JVM ), to minimize the impact on production service levels. Monitor, manage and enhance performance across subsystems Through a set of diagnostics, reporting, analysis and resolution tools, ITCAM for Application Diagnostics enables advanced monitoring and management of applications, which allow you to: Detect, analyze and repair performance issues in production and test environments with the automated problem center Maintain high uptime, performance and responsiveness standards by associating and profiling transactions to determine the precise location and root causes of application failures View in real time all in-flight JEE transactions, including composite transactions that cross JVMs and into the CICS and IMS subsystems and perform real-time Java stack traces and thread dumps Compare key system and JVM metrics on working and nonworking systems to help isolate differences that may be causing problems Set alerts to help detect and fix potentially troublesome situations before they affect end users Analyze resource consumption patterns and trends on historical data to plan for future growth Detail SQL query performance, allowing users to identify potential bottlenecks and work with the database administrator to optimize the SQL calls Understand the mapping and performance of key components in WebSphere Virtual Enterprise and Compute Grid environments Detect and analyze memory leaks with sophisticated memory analysis tools ITCAM for Application Diagnostics provides robust memory analysis capabilities, including: Memory trends graphing and metric comparison to help optimize JVM memory parameters, as well as detect memory leaks, garbage collection and lock contention conditions. Heap analysis to help pinpoint leaking classes to aid developers in fixing defective code. Capturing the line number of code responsible for suspected leaking classes and methods to help establish relationship between referenced objects in the heap and allocating class names. Monitoring trends through connection pools or JVM memory functions, users can track the health of servers and automate event management by creating situations, which generate alerts or take automated, user-defined actions such as changing a resource pool size when threshold conditions you set are exceeded. By continuously monitoring the health of all your production JEE applications, you can more easily maximize return on investment, meet service-level agreements and satisfy user demand. Part of the IBM Tivoli monitoring family ITCAM for Application Diagnostics is part of the IBM Tivoli monitoring portfolio, which can be split into three layers: 1) end user experience monitoring, 2) operational monitoring, and 3) deep diagnostics. ITCAM for Transactions provides end user experience monitoring through both real end user monitoring and 3
4 Tivoli Enterprise Portal Tivoli Data Warehouse Tivoli Common Reporting ITM (ITM for Energy Management) ITM for Microsoft Applications ITCAM for WebSphere/J2EE ITCAM for Applications ITCAM for SOA Platform OMEGAMON XE (System z) ITCAM for Transactions Monitor the complete Application and Application Infrastructure Measure, Baseline and Analyze the Service and Transactions IBM Tivoli Monitoring (ITM) and IBM Tivoli Composite Application Manager (ITCAM) family synthetic transactions. Response times can be broken down across the components that make up the transaction, which are shown in a topology view, making it easy to isolate the bottleneck. From the topology view, users can drill down to further information obtained by the other Tivoli monitoring products. IBM Tivoli Monitoring (ITM), ITM for Microsoft Applications, ITCAM for Applications, and ITCAM for SOA Platform provide operational monitoring to help ensure optimal performance and availability of key resources in the IT environment. ITCAM for Application Diagnostics provides deep diagnostics for JEE applications, such as tracing requests to identify the root cause of poor performance and/or memory leaks. Through out-of-the-box integration with ITCAM for Transactions, users can drill down directly from a topology view to the diagnostic information for that transaction. IBM Tivoli s monitoring products integrate smoothly with other IBM Tivoli products to provide a comprehensive application management solution for composite environments. ITM ITCAM Family The ITM ITCAM Solution Family easily extends ITCAM for Application Diagnostics to monitor and manage an extensive end-to-end application and application infrastructure environment from a single enterprise portal, with a single data warehouse and visualized with a single, common report capability. ITM Resource monitoring for physical and virtual operating system environments and custom monitors for home-grown applications. ITM for Microsoft Applications Microsoft application and application infrastructure resource monitoring (includes VMware and Citrix) ITCAM for Applications Heterogeneous applications and application infrastructure resource monitoring ITM for Virtual Servers Optimize utilization and ensure high availability of your virtualized environment ITCAM for Transactions Leading edge end-user response, transaction tracking and monitoring for FTP, DHCP, DNS, SNMP and other Internet services ITCAM SOA Platform Leading-edge monitoring for service-oriented architecture OMEGAMON XE on System z Integrate distributed monitoring tightly with System z operating systems and application infrastructures for a truly complete 4
5 Notes
6 For more information To learn more about IBM Tivoli Composite Application Manager (ITCAM) for Application Diagnostics, please contact your IBM marketing representative or IBM Business Partner, or visit the following Web site: ibm.com/tivoli About Tivoli software from IBM Tivoli software from IBM helps organizations efficiently and effectively manage IT resources, tasks and processes to meet ever-shifting business requirements and deliver flexible and responsive IT service management, while helping to reduce costs. The Tivoli portfolio spans software for security, compliance, storage, performance, availability, configuration, operations and IT life-cycle management, and is backed by world-class IBM services, support and research. The customer is responsible for ensuring compliance with legal requirements. It is the customer s sole responsibility to obtain advice of competent legal counsel as to the identification and interpretation of any relevant laws and regulatory requirements that may affect the customer s business and any actions the customer may need to take to comply with such laws. IBM does not provide legal advice or represent or warrant that its services or products will ensure that the customer is in compliance with any law or regulation. Copyright IBM Corporation 2009 IBM Corporation Software Group Route 100 Somers, NY U.S.A. Produced in the United States of America December 2009 All Rights Reserved IBM, the IBM logo, ibm.com and Tivoli are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol ( or ), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at Copyright and trademark information at ibm.com/legal/copytrade.shtml Java and all Java-based trademarks and logos are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. Other product, company or service names may be trademarks or service marks of others. References in this publication to IBM products and services do not imply that IBM intends to make them available in all countries in which IBM operates. Product data has been reviewed for accuracy as of the date of initial publication. Product data is subject to change without notice. Any statements regarding IBM s future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only. THE INFORMATION PROVIDED IN THIS DOCUMENT IS DISTRIBUTED AS IS WITHOUT ANY WARRANTY, EITHER EXPRESS OR IMPLIED. IBM EXPRESSLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements (e.g. IBM Customer Agreement, Statement of Limited Warranty, International Program License Agreement, etc.) under which they are provided. TID14062-USEN-00
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