Lessons from Teller Capture in the United Kingdom
|
|
- Nigel Bridges
- 6 years ago
- Views:
Transcription
1 BD&I LTSB Community Banks Lessons from Teller Capture in the United Kingdom Louise Ryan - Head of Design & Delivery Counter & Service
2 Introduction to Lloyds Banking Group Formed on the 19th of January 2009 Operating a multi-brand strategy, the Groups main brands include; Lloyds TSB, Bank of Scotland, Halifax, Scottish Widows and Cheltenham & Gloucester The Group has over 30 million customers and is the UK's leading provider of current accounts, savings, personal loans, credit cards and mortgages. Lloyds Banking Group has approximately 140,000 colleagues across the UK Focussed on organic growth in the UK and beyond
3 Market Position Lloyds Banking Group has a substantial network of 3,300 branches and will continue to hold a strong presence on the high street across the UK. 22 million UK current account customers 21 million UK savings customers UK s number one mortgage lender and provides mortgages to one in three borrowers in the UK. 26,000 Corporate customers and 800,000 SME customers in the UK A major bancassurance provider with a 14% market share and is the leading distributor of home insurance in the UK. Lloyds Banking Group Wealth & International operates across the globe in 35 countries.
4 Pre-Teller Automation Environment Counter based non-image distributed capture with some back office image capture Home-grown teller system (ICS) Mixed cheque and credit (Giro) deposit processing Miscellaneous peripherals (e.g. Cash recyclers, Chip card readers, pass book printers) On-line real time accounting Central codeline matching at ipsl
5 The Teller Automation Challenge RD1000 codeline readers reaching end of life Stable platform but at the limit of productivity and functional improvements Need to improve productivity, customer service, sales and loss profile Deployment of scanner hardware initially as codeline readers without software change Aggressive delivery timescales. Initiate software project in Feb 2008 Start Rollout in November 2008 Integrate tightly with ICS to ensure no impact on downstream systems
6 Business Case vs Capabilities Benefit Improve Productivity Improve Customer Service Reduce Losses Increase Sales Capability Autofeed scanner Automatic capture of handwritten information (e.g. Amounts, account details) Simplified process, reduced reliance on documented procedures Time saved re-allocated to providing customer service Reduce queuing time Automated Technical Verification Image based signature verification Process control/enforcement and auditing Short term image archive Marketing leads generated based on the context of transaction Time saved re-allocated to lead generation/fulfillment
7 Transaction Comparison Cheque Deposit ICS Key Amount Capture Correct Key Amount Capture Correct Post Sell Customer Experience Proposition Queue times are shorter Sales can be pursued in parallel with the service requested Tellers have heads up time to engage with customers Intelligent Deposit Sell Mode Capture Sell Correct Intelligent Deposit Queue Buster Mode Capture Correct Post Post User Experience Simplifies deposit processing allowing the re-skilling of tellers to sellers Fewer repetitive keying and correction tasks End to End Process Image based audit trail to speed up exception research Enforced processes ensures user accountability for key verification tasks Improved voucher reading reduces end to end costs and customer concerns Less than 12 month payback period Private and Confidential
8 Technical Verification Key Objective to manage losses and improve user accountability: Collecting Bank Duties Signature Presence Date Verification Words and Figures verification Signature Verification Payee verification All processes automated, image enabled, enforced and audited.
9 Project Lifecycle Task Name Q4 07 Q1 08 Q2 08 Q3 08 Q4 08 Q1 09 Q2 09 Q3 09 Q4 09 Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Hardware Supplier Selection Build Rollout Software Requirements Design Build Test Trial Rollout
10 Success in Implementation Testing Comprehensive functional system testing Joint testing approach with Goldleaf Live parallel running Live Trial in parallel with system test Engagement Early and ongoing consultation with Risk stakeholders Prototyping/demonstrations to users Colocated IT/Goldleaf resources Operational Implementation Online Training and support Staged rollout Operational Change Officers Branch Champions
11 Key Lessons Establish project scope and stick to it The importance of a small experienced team Partnership with suppliers (e.g. Profitstars) Multi channel support Ongoing engagement and consultation with key stakeholders Communication and training are as critical as execution Ownership and advocacy at a local level is key to embed change effectively. Effective MI and monitoring is required to ensure tangible delivery of business benefit.
12 Current Status Rolled out to 1690 branches left to roll out before YE 09 90% of counter staff: would recommend the solution agree VRA fights fraud and prevents mistakes say the process is easier. Investment payback achieved in 12 months Cheque related fraud in 2009 has reduced by 50% over 2008 Plan to rollout to branches in newly enlarged group in 2010.
13 Thank you and Questions
Business & Technology Solutions & Services (BTSS)
Business & Technology Solutions & Services (BTSS) Enabling the vision Michael Coomer 31 July 2003 Group Executive, Business & Technology Solutions & Services BTSS is Westpac s core service provider BTSS
More informationUsing MyBank SCT for B2B in retail distribution networks
Using MyBank SCT for B2B in retail distribution networks March 2015 John Broxis Reporting of transactions View per month TRANSACTIONS VALUE 1,000,000 per day 1,000,000 / month Jan Feb Mar Apr May Jun Jul
More informationEnabling Efficiency in Stores to Improve the Customer Experience. Presented by Andrei Cotunoaei
Enabling Efficiency in Stores to Improve the Customer Experience Presented by Andrei Cotunoaei Map updated in August 2012 Vodafone World Presence Vodafone Romania Over 8 million customers 279 stores 1
More informationTivoli Identity Manager at the Commonwealth Bank. Presenter: Jon Davies 3 August 2006
Tivoli Identity Manager at the Commonwealth Bank Presenter: Jon Davies (jon.davies@cba.com.au) 3 August 2006 Today s Topic CBA has been implementing TIM for the last 2 years We have had quite a few lessons
More informationProgress update 22 November
Progress update 22 November 2004 www.commbank.com.au Disclaimer The material that follows is a presentation of general background information about the Bank s activities current at the date of the presentation,
More informationImplementing Service Quality. A Document Imaging Case Study Lori Dellinger
Implementing Service Quality Records Management Standards A Document Imaging Case Study Lori Dellinger About me Image Quality & Loan File Manager at Citizens Bank Responsible for integrity of physical
More informationAdministration Division Public Works Department Anchorage: Performance. Value. Results.
Administration Division Anchorage: Performance. Value. Results. Mission Provide administrative, budgetary, fiscal, and personnel support to ensure departmental compliance with Municipal policies and procedures,
More informationBUSINESS PLAN COVER PAGE
BUSINESS PLAN COVER PAGE OWNERS Your Business Name Street Address City, State ZIP Code E-Mail Telephone Table of Contents EXECUTIVE SUMMARY... 1 BUSINESS DESCRIPTION... 2 Overview... 2 Targeted Market
More informationJuan Asúa. General Manager Banking in Spain. Anticipating the new environment
Juan Asúa General Manager Banking in Spain Anticipating the new environment Index Excellent positioning: Customers and Products New environment, New opportunities Strategic Drivers: Innovation and Transformation
More informationKey Service Qualities to Build Cardmember Satisfaction and Profitability
Key Service Qualities to Build Cardmember Satisfaction and Profitability The best strategic thinkers at your credit union have developed a set of compelling consumer credit card products and a fail-proof
More informationInternational Card. Ed Gilligan, Group President, Global Corporate Services and International Payments. August 4, 2004
International Card Ed Gilligan, Group President, Global Corporate Services and International Payments August 4, 2004 Key Characteristics of our International Business Significant Scale and Flexibility
More informationCITI MARKETS GLOBAL FINANCIAL CONFERENCE
CITI MARKETS GLOBAL FINANCIAL CONFERENCE 19 November 2014 António Horta-Osório Group Chief Executive FINANCIAL PERFORMANCE 2014 TO DATE Continued successful execution of our strategy, profit and returns
More informationSEPA Direct Debits indicator evolution (Spanish basic indicator vs Euro area)
Payment Systems Department Settlement Systems Analysis Division STATISTICS SEPA INDICATORS 100,00% 90,00% 80,00% 70,00% 60,00% 50,00% 40,00% 30,00% 20,00% 10,00% 0,00% SEPA Direct Debits indicator evolution
More informationA Chevron Case Study: A Global Mobile Employee Taxation Project from Design to Delivery
A Chevron Case Study: A Global Mobile Employee Taxation Project from Design to Delivery Ed Gibbons, Principal, KPMG Nancy Mesereau, Vice President, Morgan Stanley Mike Reekers, Project Manager, Chevron
More informationProven Approaches to Growing Core Deposits January 20, 2010
Insert speaker logo here Proven Approaches to Growing Core Deposits January 20, 2010 Scott Morgano and Barbara Erskine Consulting Services Core Deposit Recent Trends 2 Industry Consolidation FDIC-Insured
More informationChapter 6 Planning and Controlling Production: Work-in-Process and Finished-Good Inventories. Omar Maguiña Rivero
Chapter 6 Planning and Controlling Production: Work-in-Process and Finished-Good Inventories Learning Objectives At the end of the class the student will be able to: 1. Describe the production budget process
More informationSustaining Our Buildings & Grounds
Sustaining Our Buildings & Grounds The Next 100 Years University of Alberta June 1 3 2008 Located Edmonton Alberta 3rd largest University in Canada 32,000 undergrads 6,000 grad students 13.9 million sq.
More informationCompany: Rockwell Collins Industry: Aerospace & Defense Category: Technology
Company: Rockwell Collins Industry: Aerospace & Defense Category: Technology Sam Slingluff saslingl@rockwellcollins.com Rockwell Collins (319)-295-8750 400 Collins Rd NE (319)-295-0878 Cedar Rapids, IA
More informationOne year later, we are seeing improvements across all these measures:
Customer Charter Annual Report 2004 Chief Executive Officer s Review I am pleased to introduce our 2004 Customer Charter Report providing a performance assessment for the 10 promises we have made to our
More informationWind Update. Renewable Energy Integration Lessons Learned. March 28, 2012
Wind Update Renewable Energy Integration Lessons Learned March 28, 212 Contents Summary Review of Historical Wind Growth and Output Impact of Wind on Operations Wind Curtailments Dispatchable Intermittent
More informationPanel Discussion Field Study
Panel Discussion Field Study Patrick Myron Rockland Trust Ben Hopper - First Horizon National Corporation Heather Bellardo Kiran Analytics Ron Munos Kiran Analytics Panel Discussion Field Study - Agenda
More informationΕπιχειρησιακή Συνέχεια και Εφοδιαστική Αλυσίδα, 14 Οκτωβρίου Moving ahead in a changing environment
Moving ahead in a changing environment Changes in consumer behavior and their effect on customer service levels Change of customer requirements to smaller quantities and shorter delivery times due to:
More informationNew Higg.org Platform Training. Understanding and Navigating the new platform
New Higg.org Platform Training Understanding and Navigating the new platform Sustainable Apparel Coalition 1 Attendees are all muted. Please type your questions into the Q&A box in the top left side of
More informationCompany Introduction. Electronic Trade Solutions Ltd
Company Introduction Electronic Trade Solutions Ltd Company Profile ETS Electronic Trade Solutions Ltd, an Irish Company, Founded in 2000. Commercial Offices in Ireland and Hong Kong, R&D Competence Centre
More informationElectric Forward Market Report
Mar-01 Mar-02 Jun-02 Sep-02 Dec-02 Mar-03 Jun-03 Sep-03 Dec-03 Mar-04 Jun-04 Sep-04 Dec-04 Mar-05 May-05 Aug-05 Nov-05 Feb-06 Jun-06 Sep-06 Dec-06 Mar-07 Jun-07 Sep-07 Dec-07 Apr-08 Jun-08 Sep-08 Dec-08
More informationCOMPANY PROFILE 2016
COMPANY PROFILE 2016 takasolutions upgrades buildings to reduce the energy, water and costs at no expense to the owner while sharing the savings. TARGET CLIENTS THE CONCEPT Clients and buildings that are
More informationDeveloping financial services through the Post-Forum Berne, 23 April 2010 (POC C3 Forum Doc 1) Korea Post Financial Services
Developing financial services through the Post-Forum Berne, 23 April 2010 (POC C3 Forum 2010. 1. Doc 1) Korea Post Financial Services 1. Positioning & Context 2. Organization 3. System & Network 4. Targets,
More informationUniversity of Michigan Eco-Driving Index (EDI) Latest data: August 2017
University of Michigan Eco-Driving Index () http://www.ecodrivingindex.org Latest data: August 2017 Developed and issued monthly by Michael Sivak and Brandon Schoettle Sustainable Worldwide Transportation
More informationCIP Routine/Small Purchasing Team Close-out
CIP Routine/Small Purchasing Team Close-out Define Ken Koebel Control Measure January 26, 2011 Improve Analyze Cross Functional Team 2 Charter / Business Case Define Measure Routine purchasing (orders
More informationFixed Income System Overview
Fixed Income System Overview Copyright 2011 KRYS Financials A/S. All Rights Reserved. Table of Contents System Features and Functions Fixed Income System Conceptual Model Fixed Income (Investor / Liability)
More informationMcGraw-Hill Education, Inc. Where We Came From
What is BPO Business Process Outsourcing (BPO) It is partnering with a third party company to perform most back office data entry functions of your organization. McGraw-Hill Education, Inc. Where We Came
More informationPortfolio Credit Risk using QlikView
6 New Ways To Manage Portfolio Credit Risk using QlikView WHITE PAPER 6 New Ways To Manage Portfolio Credit Risk using QlikView TABLE OF CONTENTS 2 Table Of Contents Introduction... 3 Integrated Dual Calendars...
More informationTangible Benefits of Implementing Smart Metering Technology in City Power
Tangible Benefits of Implementing Smart Metering Technology in City Power Mr Aubrey Mochela GM ICT City Power JOHANNESBURG South Africa Agenda Items 1 2 Energy Theft Broader Context City Power Situation
More informationCITY of DALLAS: On-Street Parking Implementing New Parking Tools
CITY of DALLAS: On-Street Parking Implementing New Parking Tools Parking reform is such a terrific opportunity for improving city life It s something quite small that can be done on a single block; it
More informationColes. Coles. John Durkan Managing Director, Coles
John Durkan Managing Director, trading update Delivering a better customer offer remains the focus Accelerated investment in the customer offer Simplicity benefits have partially mitigated the impact of
More informationHOW TO MITIGATE DROP IN COLLECTIONS AFTER CIS GO-LIVE. TECO Energy: An Emera Company
HOW TO MITIGATE DROP IN COLLECTIONS AFTER CIS GO-LIVE TECO Energy: An Emera Company Introduction Today s speakers Clayton Dean TECO Energy Manager, Call Center, Customer Service Tampa, FL cbdean@tecoenergy.com
More informationFor personal use only
Rewardle Holdings Limited (ASX:RXH) Company overview and update: November 2015 A marketing and transactional platform designed for a connected world Rewardle Holdings Limited 1 Rewardle is a social network
More informationTL 9000 Quality Management System. Measurements Handbook. BRR Examples
Quality Excellence for Suppliers of Telecommunications Forum (QuEST Forum) TL 9000 Quality Management System Measurements Handbook Copyright 2012 QuEST Forum Version 1.0 7.2 7.2.1 Basic Calculation Example
More informationMedia Planning and Strategy
The Traditional Landscape Planning and Strategy Satellite radio stations 2 Broadcast networks (TV and cable) 100 TV stations 3,510 Prof. Pierre Xiao LU, Fudan University Consumer magazines 5,340 Newspapers
More informationFormalize Corporate Social Responsibility Information Disclosure System and Improve Transparency (also through the supply chain reporting practices)
Formalize Corporate Social Responsibility Information Disclosure System and Improve Transparency (also through the supply chain reporting practices) Dr. Nelmara Arbex, Deputy Chief Executive, Guidance,
More informationINCREASING REVENUE GENERATION
INCREASING REVENUE GENERATION Drive maximum returns from your ATM investment. An NCR White Paper It s not a question of if, it s a question of when. As customer needs change and evolve, keeping pace with
More informationNavigating the Financial Services Sea Change
Navigating the Financial Services Sea Change Kevin Sullivan SVP, Head of Decision Sciences Group 2016 Mega Event: Transformational Project Management Fifth Third Bank All Rights Reserved How you likely
More informationHeat Pump Field Trials and Implications for Design
Heat Pump Field Trials and Implications for Design GSHPA 26 th June 2012 Chris Laughton Managing Director The Solar Design Company 1 Contents German Fraunhofer trials 2011 Comparison with UK Heat Pump
More informationBiogenetica San Jose ITSA Replacement. Business Case
APPENDIX 1 Biogenetica San Jose ITSA Replacement Business Case Business Sponsor: Project Manager: Project Cost Centre: Brian Smith Ram Kumar 00417 This business case was prepared for educational purposes
More informationAir quality sensing in europe
Air quality sensing in europe Round Table: New opportunities for air quality sensing lower cost sensors for public authorities and citizen science initiatives Frankfurt, 24 October 2018 European Commission
More informationOpen Networks Project
Open Networks Project Consultation on Phase 2 Work Programme 30 January 2018 Document Ref: ON-Phase 2 Programme T +44 (0) 20 7706 5100 W www.energynetworks.org.uk E info@energynetworks.org 1 Introduction
More informationSociety of Indian Automobile Manufacturers. Goods and Services Tax ( GST ) Preparing for the Transition. July 2015
Society of Indian Automobile Manufacturers Goods and Services Tax ( GST ) Preparing for the Transition July 2015 Table of contents Status Update Key Impact Areas What Industry needs to do Progress So Far..
More informationExperience of Lean in a non-manufacturing environment BAE Systems Customer Information Services Suzanne Rooney Customer Information Services
Experience of Lean in a non-manufacturing environment BAE Systems Customer Information Services Suzanne Rooney Customer Information Services 1 Contents BAE Systems Lean in BAE Systems CIS implementation
More informationCase study: Developing effective risk management in a global mining group
Creating value from uncertainty Broadleaf Capital International Pty Ltd ABN 24 054 021 117 www.broadleaf.com.au Case study: Developing effective risk management in a global mining group Broadleaf helped
More informationBrand Plan Sample Template. Akademia Marketingu Farmaceutycznego
Brand Plan Sample Template Akademia Marketingu Farmaceutycznego Key Marketing Questions 1. 1 What is the basic definition of your market? 2. 2 Who are your target audiences in the marketplace? 3. 3 What
More informationPutting Card Fraud to the Fire. Diana Kern, AAP senior trainer
Putting Card Fraud to the Fire Diana Kern, AAP senior trainer Disclaimer: The following does not constitute legal advice. The information provided herein may not be applicable in all situations, should
More informationOn-Street Parking Modernization Parking Pilot Update. Transportation and Trinity River Project Committee 23 February 2015
On-Street Parking Modernization Parking Pilot Update Transportation and Trinity River Project Committee 23 February 2015 Purpose: Update on Parking Pilots and Next Steps Pilot Snapshot Lessons Learned
More informationRaynet Software Lifecycle
Raynet Software End of End of RMSi 10.6 2016-Dec 2018-Dec* 2020-Dec* RMSi 10.5 2016-Jan 2018-Jan 2020-Jan RMSi 10.4 2014-May 2016-May 2018-May RMS/RMSi 10.3 2014-Feb 2016-Feb 2018-Feb RMS/RMSi 10.2 2013-Nov
More informationComplex P2P processes are a thing of the past. NHS Shared Business Services
Complex P2P processes are a thing of the past NHS Shared Business Services Presenter Background Gary Connolly e-invoicing Manager NHS Shared Business Services 13 years experience in English NHS: Client
More informationSocial and environmental performance ratings
Capital to Impact Social and environmental performance ratings Comparable and verified data Vl Value to investors, advisors, di funds, and companies 3 Products Company Fund GIIRS Ratings Ratings Analytics
More informationNCR APTRA PASSPORT An enterprise hub for remote deposit capture
NCR APTRA PASSPORT An enterprise hub for remote deposit capture A better way for your customers to deposit checks Banks and financial institutions continue to face the challenges of managing new and evolving
More informationBusiness plan toolkit
Business plan toolkit 1 Contents Page 3 5 5 5 6 6 7 8 8 9 10 10 10 12 12 13 14 14 14 15 19 19 20 21 22 22 Section The business at a glance The business in detail History Products and services Structure
More informationRAIL SECTOR SUPPLY CHAIN VISION Engineering a Sustainable Tomorrow with our Supply Chain to meet our national needs.
RAIL SECTOR SUPPLY CHAIN VISION 2017 Engineering a Sustainable Tomorrow with our Supply Chain to meet our national needs. Rail Sector Supply Chain Meet the Team Gareth Evans Head of Supply Chain for Rail
More informationHIGHLANDS AND ISLANDS AIRPORTS LIMITED
HIGHLANDS AND ISLANDS AIRPORTS LIMITED ANNUAL PROCUREMENT REPORT 2017/18 Version 1.0 Date June 2018 Highlands and Islands Airports Ltd Page 1 of 10 Contents Introduction 3 Section 1 - Summary of Regulated
More informationEnergy Future Holdings (EFH)
Energy Future Holdings (EFH) Inclusion of Data Analytics into the Internal Audit Lifecycle June 3, 2015 Starting Place Baseline Questions Pertaining to the utilization of data analytics in the internal
More informationW H I T E PA P E R l The True Paperless Branch
W H I T E PA P E R l The True Paperless Branch Trudy Lotter Solution Market Manager, Financial Institutions Joe Pitzo ECM Product Manager Doug Turner Product Line Manager July 2009 2009 WAUSAU FINANCIAL
More informationARIZONA HOUSING MID-YEAR. State of the Market Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
The housing market in Arizona started recovering off its lows in early 2012, as investors took advantage of eroded prices and distressed properties. As the market has recovered, prices have begun to rise
More informationOn the Forefront of an SAP hybris Platform Expansion Purchasing Power s roadmap to success. Scott Wheeler COO
On the Forefront of an SAP hybris Platform Expansion Purchasing Power s roadmap to success Scott Wheeler COO 1 2 What is Driving our Business Growth? Individuals need be-er op1ons Credit Card High interest
More informationThe Statutes of Upper Canada and the Province of Canada, 1792 to 1866
The Statutes of Upper Canada and the Province of Canada, 1792 to 1866 On Self-Service Microfilm INTRODUCTION This finding aid is a reel-by-reel listing of the Archives of Ontario s microfilm holdings of
More informationAUSTIN AREA SUMMARY REPORT ON BUSINESS February 2018
INSTITUTE FOR SUPPLY MANAGEMENT- ISM AUSTIN, INC. P.O. Box 26155 Austin, Texas 78755-0155 Steven Leatherwood, CPSM, MCIPS Econ-report@ism-austin.org AUSTIN AREA SUMMARY REPORT ON BUSINESS Region Economy
More informationU.S. EMV Migration Update. A joint presentation from Citizens Commercial Banking and Worldpay
U.S. EMV Migration Update A joint presentation from Citizens Commercial Banking and Worldpay Mike Phelps National Director Convenience & Retail Fuel Finance Holly Fengler Vice President National Customer
More informationCOURSE LISTING. Courses Listed. SAPFIN - Overview of SAP Financials
with SAP ERP Courses Listed SAPFIN - Overview of SAP Financials AC010 - Business Processes in Financial Accounting AC010E - Business Processes in Financial Accounting AC020 - Investment Management AC201
More informationRaynet Software Lifecycle
Raynet Software End of End of RMSi 11.0 2018-Jun 2020-Jun* 2022-Jun* RMSi 10.6 2016-Dec 2018-Dec 2020-Dec RMSi 10.5 2016-Jan 2018-Jan 2020-Jan RMSi 10.4 2014-May 2016-May 2018-May EOL RMSi 10.3 2014-Feb
More informationA REPORT FROM THE OFFICE OF INTERNAL AUDIT
A REPORT FROM THE OFFICE OF INTERNAL AUDIT PRESENTED TO THE CITY COUNCIL CITY OF BOISE, IDAHO AUDIT / TASK: #18-06, P-Card Program Review AUDIT CLIENT: Purchasing / Cross-Functional REPORT DATE: September
More informationHRA User Satisfaction Report
HRA User Satisfaction Report April 2018 to September 2018 Findings from the online user satisfaction survey April 2018 - September 2018 The following graphs present quantitative data collected between
More informationSelected Banking Sector Data
Selected Banking Sector Data () Report Date: January 2017 Data Source: National Bureau of Statistics / Central Bank of Nigeria (CBN) Contents Executive Summary 1 Electronic Payment Channels in the Nigerian
More informationPeter Randall Solar Kingdom Ltd
Peter Randall Solar Kingdom Ltd How is Solar Doing? How is Solar Doing? Now an Established Industry How is Solar Doing? Now an Established Industry UK a Major Market Estimated Total installed capacity
More informationCOURSE LISTING. Courses Listed. Training for Applications with Integration in SAP Business One. 27 November 2017 (07:09 GMT) Advanced
Training for Applications with Integration in SAP Business One Courses Listed Advanced TB1000 - SAP Business One - Logistics TB1100 - SAP Business One - Accounting TB1200 - SAP Business One - Implementation
More informationNedbank Retail & Business Banking
Nedbank Retail & Business Banking Client centred differentiators for sustainable growth HSBC conference Topic: Game changers 4 December 2012 Ingrid Johnson Group Managing Executive: Nedbank Retail & Business
More informationHetch Hetchy Water and Power
Hetch Hetchy Water and Power Who is Hetch Hetchy Water and Power (HHWP)? HHWP is a division of the San Francisco Public Utilities Commission (SFPUC) SFPUC a Department of the City and County of San Francisco
More informationBreaking the Silo Mentality Working With Opinion Leaders
CBI s 2 nd Annual KOL Conference Breaking the Silo Mentality Working With Opinion Leaders Kashif Chaudhry Objectives Share a view on the changing environment impacting the pharmaceutical industry and KOL
More informationENERGY EFFICIENCY OPPORTUNITIES REPORT July June 2012
ENERGY EFFICIENCY OPPORTUNITIES REPORT 2012 1 July 2009 30 June 2012 CONTENTS 1 IntroductIon... 2 1.1 About the WestpAc Group... 2 1.2 the WestpAc Group energy use...4 2 energy Assessments And opportunities...5
More informationOnline Approval System
Online Approval System Loan Origination Platform for financial institutions automating the entire lending process Klustr Platform IS an advanced Loan Origination Platform, built on state-ofthe-art internet
More informationCOURSE LISTING. Courses Listed. 19 February 2018 (20:43 GMT) SAPFIN - Overview of SAP Financials
with SAP ERP Courses Listed SAPFIN - Overview of SAP Financials AC010 - Business Processes in Financial Accounting AC010E - Business Processes in Financial Accounting AC020 - Investment Management AC201
More information3. What this will mean for Electoral Registration Officers and Electoral Administrators
Individual Electoral Registration: Implementing the Change 2012-2016 Contents 1. Ministerial Foreword 2. What this will mean for the eligible Citizen 3. What this will mean for Electoral Registration Officers
More informationMetrics for Portfolio Management. Jonathan Propp August 30, 2010
Metrics for Portfolio Management Jonathan Propp August 30, 2010 What is Portfolio Management? A strategic assessment of the product development portfolio by senior management in order to allocate scarce
More informationCalifornia Independent System Operator Corporation. California ISO. Import resource adequacy. Department of Market Monitoring
k California Independent System Operator Corporation California ISO Import resource adequacy September 10, 2018 Department of Market Monitoring Summary This report provides an update of analysis and trends
More informationWoking. q business confidence report
Woking q1 business confidence report Woking q1 report headlines saw a new record in company registrations in Woking when compared to any previous. was a record quarter for company registrations in Woking
More informationEnabling SDBOR s Goals
Enabling SDBOR s Goals Standardization, Optimization, Modernization Cindy Martini, Director Strategic Solutions Sue Stern, VP Operations ATTACHMENT I 5 Agenda 1 SDBOR Project Goals 2 Proposed Approach
More information17% 2,300,000 AED. Project Case Study. Fairmont the Palm
Project Case Study 17% ENERGY REDUCTION 2,300,000 AED ANNUAL SAVINGS A world-class hotel transformed into a world class sustainability example in-line with the Dubai vision to be the worlds most sustainable
More informationFinancial Transaction Adjustment Request (FTAR) Processing Guide
Financial Transaction Adjustment Request (FTAR) Processing Guide Introduction With training and departmental approval, a department user will be able to complete a Financial Transaction Adjustment Request
More informationMunicipal Solid Waste Characteristics
CITY OF LETHBRIDGE Municipal Solid Waste Characteristics Juliane Ruck, the City of Lethbridge and Xiaomei Li, Alberta Innovates Energy and Environmental Solutions SWANA Northern Lights 2015 Conference
More informationEnergy Networks Association Open Networks Project 2019 Workplan Webinar. February 13 th :30 pm
Energy Networks Association Open Networks Project 2019 Workplan Webinar February 13 th 2019 3:30 pm Open Networks 2019 Workplan Webinar 2 Thank you for joining the Open Networks: 2019 Workplan webinar.
More informationInnovations in Financial Services. Hanoi, 9th October 2015
Innovations in Financial Services Hanoi, 9th October 2015 Two major technological forces in banking 1 Channel Explosion 2 BIG Data BCG_innovations in FS-9Oct15_vENG_final.pptx 1 The two forces are reinforcing
More informationMeter Data Management System (MDMS) Sharing. Ricky Ip CLP Project Manager
Meter Data Management System (MDMS) Sharing Ricky Ip CLP Manager Agenda Introduction Objectives Critical Success Factors Change Management Lessons Learned 2 CLP Power Hong Kong Limited (CLP Power) is the
More informationCreating shareholder value from digitalisation
Creating shareholder value from digitalisation Chng Sok Hui Chief Financial Officer 17 November 2017 The presentations contain future-oriented statements, including statements regarding the Group s vision
More informationTRINITY MOTHER FRANCES HOSPITALS AND CLINICS. Robert Jehling Associate Vice President and Chief System Access & Patient Experience Officer
TRINITY MOTHER FRANCES HOSPITALS AND CLINICS Robert Jehling Associate Vice President and Chief System Access & Patient Experience Officer Robert Jehling, Associate Vice President, Chief System Access and
More informationDocument Imaging: Capturing the Right Information
Document Imaging: Capturing the Right Information Presented by: David Geddes Manager, Sales Operations Agenda 1. Business Challenges with Storing Paper 2. What is Document Imaging 3. Benefits of Document
More informationPMDS (Performance Management & Development System) DIT Explanatory Handbook
1. Introduction PMDS (Performance Management & Development System) DIT Explanatory Handbook Following a review of PMDS during 2011, the PMDS Joint Implementation & Monitoring Group developed proposals
More informationDepartment of Transportation Rapid City Region Office 2300 Eglin Street P.O. Box 1970 Rapid City, SD Phone: 605/ FAX: 605/
Connecting South Dakota and the Nation Department of Transportation Rapid City Region Office 2300 Eglin Street P.O. Box 1970 Rapid City, SD 57709-1970 Phone: 605/394-2244 FAX: 605/394-1904 July 9, 2014
More informationSocial Skills in the Workplace. Contents are subject to change. For the latest updates visit
Social Skills in the Workplace Page 1 of 8 Why Attend A growing number of professionals consider that success in the workplace requires, in addition to technical expertise, personal and social skills.
More informationCreation of the leading European online gaming and sports betting business. 20 October 2008
Creation of the leading European online gaming and sports betting business 20 October 2008 Transaction Overview Combination of William Hill s online operations ( William Hill Interactive ) with certain
More informationPaul Healy Regional Agricultural Manager 26 June 2012
Bank of Scotland & Lloyds TSB Agriculture Paul Healy Regional Agricultural Manager 26 June 2012 Bank of Scotland & Lloyds TSB Agriculture Money to Burn.. Paul Healy Regional Agricultural Manager 26 June
More informationTurboCASH Business Class
TurboCASH Business Class Guide to Point-of-Sales Philip Copeman The following icons have been placed on specific places throughout the documentation: Keyboard access Press the F1 key when focussed on screens
More informationBudget, Finance and Audit Committee April 15, 2013
Budget, Finance and Audit Committee April 15, 2013 Overview In September 2012, an audit of selected landfill financial controls was released by the City Auditor reporting eleven findings with recommendations
More information