ISO 9000 and Total Quality Management
|
|
- Jonah Poole
- 6 years ago
- Views:
Transcription
1 ISO 9000 and Total Quality Management Proceedings of the Third International Conference UNIVERSITATSB1BUOTHEK HANNOVER Edited by TECHNISGHE ^jnformat ionsblbliqthek Samuel K.M. Ho ~~ " PhD(Mangt), F1QA, Lead Auditor (ISO 9000), EQA Assessor, Visiting Scholar, HKBU Business School, Prof of Strategic & Quality Management, IMC, UK Editor, Managing Service Quality. Tel: Fax: URL: ISBN Hong Kong Book Registration Office Cataloguing in Publication Data HKBU Business School & Authors HONG KONG BAPTIST UNIVERSITY
2 CONTENTS SUPPORTING ORGANISATIONS & EDITORS PREFACE (Sam Ho, Chair, 3rd ICIT) WELCOME SPEECH (Daniel Tse, President, HKBU) [Underlined Paper Numbers below are Keynote Speeches] Part 1 Change for the Better via ISO 9000 and TQM An Investigation of the Implementation of ISO 9000 and TQM 1 and Their Relationships in Turkey Ufuk Cebeci & Ahmet Beskese L2 Change for the Better via ISO 9000 and TQM 7 Samuel KM. Ho 1.3 TQM - A Drive for Innovation An Indian Experience 15 Tabassum Jamal 1.4 A Study of TQM Implementation in Thailand 22 Ladawan Krasachol & J.D. T. Tannock 1.5 ISO 9000 or TQM: Which Approach to Adopt - A Canadian Case Study 28 George Laszlo 1.6 ISO 9000 Standards and TQM Strategy - The Business Improvement 35 Tools for the Polish Firms Krystyna Lisiecka 1.7 ISO Aid or Hindrance to the Cultural Developments 41 Required for TQM? Sarah T. Meegan L8 What is the Direction of TQM Development in the Future? 47 Lawrence R. P. Reavill Part 2 ISO 9000/14000 and Quality/Environmental Audit A Workflow Automation Tool for ISO 9000 Compliant 53 Quality Management Keith C.C. Chan and Yan-Ching Ying
3 2,2 ISO 14000: Change for the Better 62 Raymond H. Chan 23. Broadening the Perspective of Audit Service Quality - 66 Product and process views Lars G. Hassel & Johan Lidsle 2.4 ISO 9000 and TQM Development in Poland 72 Robert Karaszewski 2.5 Software Assistants for ISO 9000 Certification 78 Hare ton K.N. Leung, Keith C. C. Chan & Connie Poon 2J) ISO 9000: Yes or No? 84 Howie Ng 2.7 Charting Staff Attitude Along the Journey towards getting ISO Certification 89 L.C. Koo, Fredrick K. C. Tao & Hannah Koo Part 3 Business Process Re-engineering An Appraisal of Process Analysis Tools for Process 97 Improvement and Reengineering S. N. Kota, D.J. Bal & Y.P. Cheung 3.2 The Significance ofbpr in Organisational Change Strategies: 105 Some Survey Findings Lee K. Collins & Frances Hill 3.3 The Revolution Planning and Evolutionary Implementation of a 111 Business Process & Its Computing Support David W Bustard & Zhonglin He 3.4 A Structured Approach to Integrate Process Redesign & ISO Implementation John Leung & Jimmy Pang 3.5 Development of a Research Based BPR Methodology for 123 Public Sector Application Rodney McAdam and Neil Mitchell 3.6 Business Transformation Strategy for Small and Medium Enterprises 130 Stephen Ng & Samuel Ho 3.7 TQM and Reengineering in Driving Change for Market Orientation 138 Agnes Y. K. Tarn & Richard CM. Yam 3.8 BPR: An international Finn's Experience 144 Bo K. Wong & Wilson X. Li Part 4 Quality Tools and Techniques Some Elements to Design an Integrated Logistics System 150 AbdellatifBenabdelhafid 4.2 The Use of Quality Techniques for the Control of Combined 156 Forecasts of Product Demand Chi-Kin Chan, H. Wong & Xiao-Long Pu
4 4.3 Measuring and Improving the Capability of Heavily Skewed 162 Processes Using Small Batch S.P.C. Techniques John S. Garvin 4.4 Hoshin Kami - Participative way of strategic quality management in Japan 168 Yoshio Kondo 4.5 Use of QFD Methodology in TQM and Business Strategic Planning 174 S.F. Lee, Paul Roberts & W.S. Lau 4.6 The Use of Statistical Analysis in TQM: A Case Study of 180 Circuit Breaker Manufacturer P.K. Leung, T.W. Leung, C.K. Chan andl. Ng 4.7 Document Management for a Distributed Development Environment: 184 From Paper to Intranet William W.L. Ng & Albert HC. Tsang 4.8 Company Benchmarking as a Tool to Aid Competitiveness 191 Terry Pitcher 4.9 Qualitative Indicators to Measure Productivity, 196 Efficiency and Quality: An Empirical Study in Singapore Hesan Quazi, Boon-Chye Lim & Pui-Mun Lee 4.10 Use of Process Control Chart Techniques to Analyse Violent 203 Crime Rates in Western Australia Shams-ur Rahman 4.11 The Statistical Process Control of the Near Zero-Nonconformity Process 208 Jing Sun & Gongxu Zhang 4.12 Implementation of TQM in the Shipping Industry 215 Peter K L Tan, Phaik Lan Tan & Christel Costagli 4.13 DA-C Metrics: A Tool for Measuring Parameters of Software Quality 222 Dusan Velasevic & Dragan Bojic 4.14 COQ Reporting as a Tool of Quality Management - Australian Evidence 226 Maria Xydias Part 5 Quality Circles and Teamworking TQM, Self-Managed Teams & Organisational Performance A 3-Year in Depth Case Study Rodney P. Gapp 5.2 Employee Responses to New Quality Initiatives: 239 A Study of Continuous Improvement Groups Geraldine Hammersley & Ashly Pinnington 5.3 Efficiency a Poor Substitute for Quality 245 Peter T. Mansour 5.4 Teamwork for Developing Productivity and Commitment in 251 Japanese Organizations in Hong Kong Dean Tjosvold, Jane Moy & Shigeru Sasaki 5.5 How to Manage in the Sea of Quality Management Literature 260 AntdnioF. Teixeira
5 5.6 Best Predictors of Quality Service in Australian Organisations 267 Mile Terziovski & Alison Dean 5.7 Seven New QC Tools Case Studies: Application of the Tools in the 272 Hong Kong Sweater Industry David Y. K. Yip & Joyce Y. Y. Chan 5.8 Design of Quality Management System Through Role Play Simulation 278 Kristlna Zgodavovd & Ivan Slimdk Part 6 Learning and Organisational Development Sustaining TQM Through Innovation and Creativity 284 Pervaiz K Ahmed & Mohamed Zairi 6.2 Measuring Motivation in a Learning Organization 290 Maria C. Anderson 6.3 A Research on Customer Satisfaction Evaluation 296 Wei Bao & Yan-ming Zhang 6.4 Organisational Development and TQM: The Role of Leadership 302 in Integrating Q.M. into Organisations Lynne F. Baxter and Alasdair M. MacLeod 6.5 Introducing a 360 Degree Performance Evaluation 308 GloriaS.Y. Cheung 6.6 Quality in Managing Organisational Change Projects 314 Svetlana Cicmil 6.7 Determining the Indeterminacies of Change Leadership 321 Keith Grint 6.8 Agility, Job Satisfaction and Organisation Excellence Their Factors and Relationship Wai-KwokLo 6.9 Cellular Implementation of Quality Systems in Medical Organisations 337 Palmira Ldpez-Fresno & Fernando Fernandez-Gonzalez 6.10 Quality Assuring Professional Practices - A case example from 341 a cancer treatment centre John Peters 6.11 The Research for Total Quality in the U. S. Airline Industry 346 Dawna L. Rhoades, Blaise Waguespack, Jr. & Eric Treudt 6.12 Change and the Quality Challenge 351 Judith A. Schalick 6.13 Promoting Learning in Small and Medium Sized Enterprises 358 by Intraorganizatial Learning Networks TuaM. Haldin-Herrgard 6.14 Learning Function and Small Business Growth 364 Yuli Zhang
6 Part 7 ISO 9000/TQM Development in HKSAR/China The Generic Quality System of Hong Kong Coloration Industry 370 AT. Chan, K. S. Wong, Y. K. Yip & Y. Y. Chan 7.2 Employee Involvement in Total Quality Programme: Problems in 376 Chinese Firms in Hong Kong Randy K. Chiu 7.3 The Development and Characteristics of China ISO9000 Quality 382 System Certification Furong Han 1A Survey on TQM Implementation in Hong Kong 386 S.F. Lee & Ruth Leung 7J5 TQM in China 393 AilanXie 7.6 Optimization of Documentation System in the Electronic 398 Industry of Hong Kong K. W. Yeung, L.H. Wong & Y.S. Lee 17 Beyond ISO 9000 Certification - A China Experience 404 Gongxu Zhang Part 8 Business Excellence and Quality Awards Self-Assessment and Quality Awards: A Formula for Making 410 Quality Strategic? Alan Brown $2 World-Class QM System for Service Industry based on the 416 ISO Standard Yuk-Kau Chan 8J TQM & ISO 9000 in Singapore: Strategy or Ideology? 421 Chee-Leong Chong 8.4 Can Winners be Losers: The Case of Japan's Deming Prize for Quality 427 Anthony L. laquinto 8.5 Confirmation of a Four-Variable Quality Management Model 435 Carlos Noronha 8.6 Quality Paths in South America: The case of the Bank of Brazil 441 Marisalvo da Silva 8/7 World-class Localised Quality Excellence Model A Government Funded Project Edmund Sung Part 9 Change for the Better Manufacturing & Construction Implementing and Maintaining a Quality Assurance System A Case Study of a HK Construction Contractor SyedM. Ahmed, Li Kwong Tei & D. Darshi De Saram
7 9.2 Reengineering the Construction Process for Enhanced Competitiveness 457 Albert P.C. Chan, Linda C.N. Fan, and Ann T.W. Yu 9.3 The Impact of ISO 9000 on Small Construction Firms in Hong Kong 462 and Experiences Edwin H. W. Chan & Antony T.S. Chan 9.4 Continuous Improvement in Australian Manufacturing Comparisons Between Large and Small Firms Ross L Chapman, Terry R Sloan andramesh Kondepudi 9.5 Construction Process Reengineering Through Partnership 477 G.K.S. Cheung & C.K.H. Fung 9.6 A New Vision of Manufacturing Paradigm: The Continuous 483 Improvement of "Multi-Layered" Quality in Product Innovation and Production Flexibility Norman W.C. Siu and Steven P.Y. Chong 9.7 Optimization of the Execution of Construction Works According to 491 Quality Criteria Goran S. Cirovic & Ognjan P. Lukovic 9.8 Managing Quality Performance of the Contractors in an Infrastructure 499 Construction Project in Hong Kong Joe C. W. Au & Winnie W. M. Yu Part 10 Change for the Better - Services & Education Hospitality service quality and the role of performance appraisal 505 Catherine Cheung & Rob Law 10.2 A Learning Team Approach for Service Organisations to Achieve 510 TQM and Win Over Competition Mike Fung 10.3 Managing for Total Quality of Logistics Services -A Case Study 515 Patrick Fung & Alfred Wong 10.4 Online Documentation - a Panacea for Effective Quality System 521 Phil Gqffhey & Yuk-Kau Chan 10.5 Recent Fiscal Policy in UK Higher Education: 529 The Relationship between Quality, Quantity and Efficiency Deb Ghosh & Timothy Rodgers 10.6 Development of Standard Software Quality System 535 Documents, MaRMI-Q Ja-Kyong Koo & Yu-Whoan Ahn 10.7 From Quality Control to Technical Trading 541 Kin Lam & Hon-Chuen Yam 10.8 The Experience of Implementing ISO 9000 in a 548 Small University Workshop Tat Y. Lee 10.9 Quality System for Vocational Education in Hong Kong 554 Joseph M. W. Leung
8 10.10 Technology-Supported Change in the Australian Banking Industry 560 Beverley Lloyd-Walker & Y.P. Cheung Development of Performance Indicator for Quality Education 567 W.T.Lui An Approach to Design of Services 574 Zoran R. Pendich The Competing Values Model of Organisational Effectiveness: 580 Its Potential in a Higher Education Context James S. Pounder Quality Management of Laboratory Support Services in 586 Tertiary Institutions Vincent Y. F. Siu, Newman M. T. Lau & Albert C. Cheung Competing for Quality in the Audit Society 593 Gerald Vinten Industrial Deregulation: Strong Propellant for 601 Quality Improvement - the case of British Telecom XuYan Part 11 Change for the Better - Public & Health Assessment of Quality Management Practice in the 607 Republic of Kyrgyzstan SatyaP. Chattopadhyay 11.2 Total Quality Through Continuous Improvement in Hospitals 613 Clare F.P. Chow-Chua & Mark Goh 11.3 Continuous Improvement in Public Services A Way Forward 621 Adrienne Curry 11.4 Measurement in the Service Environment - Use or Abuse 629 John F. Dalrymple 11.5 Making the Difference: Quality Management in the Public Sector 635 Mike Donnelly 11.6 Quality Assurance in the Social Sector 641 TordHSversjS 11.7 The Role of Government in the Development of Quality 646 Francis Ho 11.8 Social Welfare Services: Change for the better via ISO 9000 and TQM 650 (Panel Discussion led by Andrew Leung) Index of Contributors 651
ISO 9000 and Total Quality Management
ISO 9000 and Total Quality Management Proceedings of the 3 rd International Conference on ISO 9000 & TQM 3-ICIT Edited by: Samuel K.M. Ho PhD(Mangt.), FIQA, Lead Auditor (ISO 9000), EQA Assessor, Visiting
More informationIntegrated Management. 6th International Conference on ISO 9000 & TQM 6-ICIT. Proceedings of the. Jointly edited by:
Integrated Management Proceedings of the 6th International Conference on ISO 9000 & TQM 6-ICIT Jointly edited by: Samuel K.M. Ho PhD, FIQA, Lead Auditor (ISO 9000), EQA Assessor, Asso. Prof., School of
More informationLEGISLATIVE COUNCIL MINUTES No. 33 Minutes of the meeting held on Wednesday 15 June 2005 at 11:00 am Members present:
- 382 - LEGISLATIVE COUNCIL LC Paper No. CB(3) 745/04-05 MINUTES No. 33 Minutes of the meeting held on Wednesday 15 June 2005 at 11:00 am Members present: President The Hon Mrs Rita FAN HSU Lai-tai, GBS,
More informationExcellence in FM Award 2013 Application/Nomination Guidelines. Organized by: The Hong Kong Institute of Facility Management
Excellence in FM Award 2013 Application/Nomination Guidelines Organized by: The Hong Kong Institute of Facility Management Introduction With a view to promoting the facility management profession and recognizing
More informationSubject Description Form
Subject Description Form Subject Code Subject Title BRE350 Project Management and Procurement Credit Value 3 Level 3 Pre-requisite Objective Intended Learning Outcomes CE123 1. Extend students understanding
More informationA Holistic Framework for Business Excellence
Tutorials, J. Roberts Research Note 9 June 2003 A Holistic Framework for Business Excellence Most enterprises seek continuous improvement in the quality of their products, services and management. A holistic
More informationBELT & ROAD INITIATIVE
The Institute of Purchasing & Supply of Hong Kong International Conference PROCUREMENT & SUPPLY CHAIN EVOLUTION FOR BELT & ROAD INITIATIVE WELCOME from IPSHK On behalf of The Institute of Purchasing &
More informationThe HKIB Outstanding Financial Planner Awards
The HKIB Outstanding Financial Planner Awards Objectives In view of the growing importance of financial planning and wealth management business both to the status of Hong Kong as an international financial
More informationBELT & ROAD INITIATIVE
The Institute of Purchasing & Supply of Hong Kong International Conference PROCUREMENT & SUPPLY CHAIN EVOLUTION FOR BELT & ROAD INITIATIVE WELCOME from IPSHK On behalf of The Institute of Purchasing &
More informationTHE UNIVERSITY OF HONG KONG FACULTY OF ENGINEERING. Timetable for MSc(Eng)/MSc(CompSc): First Semester
THE UNIVERSITY OF HONG KONG FACULTY OF ENGINEERING MSc(Eng) Timetable for 2015-2016 MSc(Eng)/MSc(CompSc): First Semester Building Services Engineering MEBS6021 Fire services design I Instructor(s): Dr.
More informationBELT & ROAD INITIATIVE
The Institute of Purchasing & Supply of Hong Kong International Conference PROCUREMENT & SUPPLY CHAIN EVOLUTION FOR BELT & ROAD INITIATIVE WELCOME from IPSHK On behalf of The Institute of Purchasing &
More informationBoard members of the HKSTS and guests
Jointly organized by: Hong Kong Society for Transportation Studies Department of Civil and Environmental Engineering Report on The 19th International Conference of Hong Kong Society for Transportation
More informationInternational Management Journals
International Management Journals www.managementjournals.com International Journal of Applied Strategic Management Volume 2 Issue 2 Special Edition Driving Strategy with Quality: A Useful Insight TQM Sustainability:
More informationKINGS COLLEGE OF ENGINEERING DEPARTMENT OF MANAGEMENT STUDIES QUESTION BANK UNIT 1 INTRODUCTION
KINGS COLLEGE OF ENGINEERING DEPARTMENT OF MANAGEMENT STUDIES QUESTION BANK IV/VII Subject Code/Name: MG1401/Total Quality Management Year/Sem : UNIT 1 INTRODUCTION PART A( 2 marks) 1 Define quality. 2
More informationTHE UNIVERSITY OF HONG KONG FACULTY OF ENGINEERING. Timetable for MSc(Eng)/MSc(CompSc): First Semester
MSc(Eng) Building Services THE UNIVERSITY OF HONG KONG FACULTY OF ENGINEERING Timetable for 2016-2017 MSc(Eng)/MSc(CompSc): First Semester MEBS6002 MEBS6008 Lighting engineering Environmental services
More informationKey words: ISO 9000, organizational change, organizational culture, organizational culture model, LISREL
The Study of Standardization and Continuous Improvement Process of Organizational Culture Model - The Effect of ISO9000 Implementation on Organizational Culture and TQM Ming-Tzong Wang 1, Sophia S.-C.
More informationConsultation Panel of the West Kowloon Cultural District Authority
Minutes of the 6th Meeting of the Date : 1 March 2011 (Tuesday) Time : 10:30 a.m. Venue : Conference Room, Hong Kong Arts Development Council 14/F, East Warwick House, Taikoo Place, Quarry Bay, Hong Kong
More informationKnowledge, Attitude and Behavior of Zero Carbon Buildings
Hong Kong Zero Carbon Partnership for Enhancing Public and Stakeholder Engagement Workshop Series of Hong Kong Zero Carbon Partnership Knowledge, Attitude and Behavior of Zero Carbon Buildings 2nd Workshop
More informationHow to Make Green Service Delivery Sustainable?
DOI: 10.7763/IPEDR. 2014. V69. 14 How to Make Service Delivery Sustainable? Shirley Mo-chingYeung Hang Seng Management College, HKSAR Abstract. This study focuses on exploring green concepts in service
More informationOccupational Safety and Health Council Construction Safety Promotional Campaign 2017 List of shortlisted Entries
Occupational Safety and Health Council Construction Safety Promotional Campaign 07 List of shortlisted Entries. Best Program to Prevent Heat Stroke at Work and Site/Project China State Construction Engineering
More informationThe state of quality management implementation: a cross-sectional study of quality-oriented companies in Hong Kong
This is the Pre-Published Version. The state of quality management implementation: a cross-sectional study of quality-oriented companies in Hong Kong Kee-hung Lai* Department of Shipping and Transport
More informationEngNow Leadership Training
Morning Session The Young Leadership Conference (YLC) provides a comprehensive two-day conference in which the participants have opportunities to attend various forums, lectures, and experience sharing
More information4. Which of the following are generally easy to detect using statistical methods, and it is usually economical to remove them?
1. In total quality perspective, quality planning, and strategic business planning are treated as which of the following? a. Different b. *Consistent c. Indistinguishable d. Dissimilar 2. The marketing
More informationTHE MODEL OF PARTNER RELATIONSHIPS IMPACT ON TIME, COST, QUALITY AND SAFETY IN CONSTRUCTION PROJECTS
THE MODEL OF PARTNER RELATIONSHIPS IMPACT ON TIME, COST, QUALITY AND SAFETY IN CONSTRUCTION PROJECTS Elżbieta Radziszewska-Zielina 1 *, Bartłomiej Szewczyk 1 1 Department of Construction Technology and
More informationequity 4E 2
* 6 D035. 5 A 1006-0863 2011 03-0035 -06 2000 economy efficiency effectiveness equity 4E 2 1 2000 1-2010 11 1058 1000 3E 544 performance * 70873092 IRT0855 2011 3 309 35 3 4 1 2000 2004 2010 5 2008 2008
More informationTHE UNIVERSITY OF HONG KONG FACULTY OF ENGINEERING. Timetable for MSc(Eng)/MSc(CompSc): 1 st Semester
THE UNIVERSITY OF HONG KONG FACULTY OF ENGINEERING MSc(Eng) Timetable for 2014-2015 MSc(Eng)/MSc(CompSc): Programme MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY Building Services MEBS6000 Utility
More informationQuality Assurance Management
Quality Assurance Management Michael J. Fox Associate Consultant University of Paisley Quality Centre Associate Tutor Durham University Business School SPRINGER-SCIENCE+BUSINESS MEDIA, B.V. First edition
More informationSARDAR RAJA COLLEGES SARDAR RAJA COLLEGE OF ENGINEERING DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING MICRO LESSON PLAN
SARDAR RAJA COLLEGES SARDAR RAJA COLLEGE OF ENGINEERING DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING MICRO LESSON PLAN SUBJECT NAME SUBJECT CODE YEAR SEM : TOTAL QUALITY MANAGEMENT : GE71 :
More informationGlobal perspectives on global standards
Global perspectives on global standards a 15-economy survey of ISO 9000 and ISO 14000 This article summarizes findings obtained from a survey of 5 398 ISO 9000 and ISO 14000 certified firms in 15 economies
More informationAutomated quality excellence evaluation
Automated quality excellence evaluation Jozef Gašparík 1, Marián Gašparík 2 1 Department of Building Technology, Slovak University of Technology, Bratislava, Slovakia 2 POMAKS Bratislava, Slovakia * Corresponding
More informationOne-day Seminar for first day keynote lectures in International Conference on Advances in Steel Structures 2018
One-day Seminar for first day keynote lectures in International Conference on Advances in Steel Structures 2018 Jointly Organized by Hong Kong Institute of Steel Construction, The Hong Kong Polytechnic
More informationTHE UNIVERSITY OF BUCKINGHAM
THE UNIVERSITY OF BUCKINGHAM Organisational design: how TQM s strategy deployment tool can add pace and effectiveness to organisational change Robin David Howlett, Sanjay Bhasin, Paul Walley, Pauline Found
More informationCorporate Governance DIRECTORS SECURITIES TRANSACTIONS BOARD OF DIRECTORS
The Company is committed to attaining good standard of corporate governance practices with an emphasis on a quality board, better transparency, and effective accountability system in order to enhance shareholders
More informationCIWEM HK Conference 2012 EFFICIENT ENERGY MANAGEMENT IN THE WATER AND WASTE INDUSTRY
Final Announcement Date: 10 May 2012 Venue: Regal Kowloon Hotel As the society becomes more adapted to a modern life style, there is an increasing dependency on resources to sustain this contemporary standard
More informationSpring ACCE Board of Directors and advisors at the 2015 ACCE Christmas Celebration.
Spring 2016 PAST EVENTS ACCE Board of Directors and advisors at the 2015 ACCE Christmas Celebration. Chris Collucci, Vice President, Membership of ACCE welcomes new members. 2015 ACCE Christmas Celebration
More informationTQM in Taiwan's computer and its peripheral industry
Chao-Ton Su Department of Industrial Engineering and Management, National Chiao Tung University, Taiwan Mu-Chen Chen Institute of Commerce Automation and Management, Department of Business Management,
More informationTHE UNIVERSITY OF HONG KONG FACULTY OF ENGINEERING. Timetable for MSc(Eng)/MSc(CompSc): Second Semester
MSc(Eng) Building Services THE UNIVERSITY OF HONG KONG FACULTY OF ENGINEERING Timetable for 2016-2017 MSc(Eng)/MSc(CompSc): Second Semester MEBS6000 MEBS6003 Utility services Project management MEBS6011
More informationDr Deniz Kucukusta. Associate Professor School of Hotel and Tourism Management The Hong Kong Polytechnic University
Dr Deniz Kucukusta Associate Professor School of Hotel and Tourism Management The Hong Kong Polytechnic University Areas of Research Expertise Hospitality Management Human Resources Management in the Hospitality
More informationThe Partnership between Institute of Seatransport and CityU SCOPE
Introduction This programme aims to provide systematic in-service training for practitioners in shipping and logistics industries. The course provides a solid foundation that prepares participants for
More informationBoard of Membership Report Name Class HKIS No. Division Date FHKIS Date MHKIS Name Class HKIS No. Division Date FHKIS Date MHKIS
Board of Membership Report Evenlyn KWOK Chairman total of 604 applications were processed in 2008. Across all Divisions and all grades of membership, the A current statistics as at 31 December 2008 (comparisons
More informationJames G.C. Shi. 相片 Position : Associate Professor, Program Director
James G.C. Shi 相片 Position : Associate Professor, Program Director Faculty : School of Business Email Address : gcshi@must.edu.mo Telephone : (853) 8897-2362 Fax No. : (853) 2882-3281 Office : A413 Mailing
More informationTHE CHINESE UNIVERSITY OF HONG KONG UNIVERSITY STEERING COMMITTEE ON ENVIRONMENT
THE CHINESE UNIVERSITY OF HONG KONG UNIVERSITY STEERING COMMITTEE ON ENVIRONMENT Minutes of the 9th Meeting of the University Steering Committee on Environment (USCE) held on Friday, June 13, 2003 at 2:30
More informationSponsorship Package and Application Form
Sponsorship Package and Application Form APCSEET 2011 presents a number of appealing opportunities for businesses and delegates to promote their brands, products and services to the Asia-Pacific Region's
More informationThe 10 th IEEE Photonics Society Hong Kong Chapter Postgraduate Conference
IEEE HK Section The 10 th IEEE Photonics Society Hong Kong Chapter Postgraduate Conference November 28, 2009 (Saturday) Lecture Theatre H Hong Kong Chapter Conference Program 8:30 8:55 Registration 8:55
More information2015 Outstanding Corporate Social Responsibility Award
2015 Outstanding Corporate Social Responsibility Award Foreword The 4 th Cross-Strait-Four-Region Outstanding Corporate Social Responsibility Award 2015 Fulfilling Corporate Social Responsibility is a
More informationSite reading. The life of a professional. A new search engine will be a boon, not just for accountants. Learning section.
Learning section Site reading A new search engine will be a boon, not just for accountants The life of a professional accountant in business just got a little easier. On 2 October, the International Federation
More informationTHE UNIVERSITY OF HONG KONG FACULTY OF ENGINEERING. Timetable for MSc(Eng)/MSc(CompSc): 2 nd Semester
THE UNIVERSITY OF HONG KONG FACULTY OF ENGINEERING MSc(Eng) Timetable for 2014-2015 MSc(Eng)/MSc(CompSc): 2 nd Semester Building Services Engineering MEBS6005 Building automation systems MEBS6008 Environmental
More informationCHAPTER II: LITERATURE REVIEW
CHAPTER II: LITERATURE REVIEW There is natural scepticism among managers towards quality initiatives, and not without reason. Many organizations each year commit vast amount of time and effort to improving
More informationLow Carbon Development: Challenges and Way Forward
The HKIE Environmental Division Annual Forum Hong Kong s Role in Low Carbon Development: Challenges and Way Forward Monday, 18 April 2016 Hong Kong Convention & Exhibition Centre INTRODUCTION In the past
More information4 Agile supply chain operating environments - avoiding implementation pitfalls
Leseprobe 1 Trends in the supply chain Donald Waters Definitions; Development of logistics; Logistics strategy; Improved communications and e- business; Globalization; Satisfying more demanding customers;
More informationBEAM BUILDING ENVIRONMENTAL ASSESSMENT METHOD (BEAM) BEAM PLUS FOR EXISTING BUILDINGS VERSION 1.2 OVERVIEW A STANDARD THAT DEFINES BUILDING QUALITY
OVERVIEW OVERVIEW A STANDARD THAT DEFINES BUILDING QUALITY COMPREHENSIVE ASSESSMENT BUILDING ENVIRONMENTAL ASSESSMENT METHOD (BEAM) BEAM provides building users with a single performance label that demonstrates
More informationStandard Chartered China The Guide to China Supply Chain Management and Logistics 2006/2007
Standard Chartered China The Guide to China Supply Chain Management and Logistics 2006/2007 Standard Chartered Contents 14 Foreword Karen Fawcett, Group Head of Transaction Banking, Contributors 16 Contributors
More informationThe 11 th Pacific Structural Steel Conference, Shanghai, China
Address: Hong Kong Polytechnic University, Phase 8, Hung Hom, Kowloon, Hong Kong. Telephone: (852) 3400 8441 Email: cnerc.steel@polyu.edu.hk Website: https://www.polyu.edu.hk/cnerc-steel/ The 11 th Pacific
More information22 nd AGM cum Seminar
22 nd AGM cum Seminar Innovating and Digital Transforming your Procurement and Supply Chain: Dear Members and Friends, THE INSTITUTE OF PURCHASING & SUPPLY OF HONG KONG 香港物資採購與供銷學會 LG1, HKPC Building,
More informationOperations Management
9-1 Management of Quality Operations Management William J. Stevenson 8 th edition 9-2 Management of Quality CHAPTER 9 Management of Quality McGraw-Hill/Irwin Operations Management, Eighth Edition, by William
More informationRIVANS for TAM WORKSHOP
RIVANS for TAM WORKSHOP RELATIONALLY INTEGRATED VALUE NETWORKS FOR TOTAL ASSET MANAGEMENT Library Extension Building, HKU, Room LE2 3 November 2012 TABLE OF CONTENTS 1 Introduction to RIVANS for TAM...1
More information530 Enterprises with over 1,100 Environmental Projects BOCHK Corporate Environmental Leadership Awards Yield Fruitful Results
A/IF/PR/17/01-06-01(022) 1 June 2017 Press Release 530 Enterprises with over 1,100 Environmental Projects BOCHK Corporate Environmental Leadership Awards Yield Fruitful Results A total of 530 enterprises
More informationXiaowen Fu. Senior Lecturer Institute of Transport and Logistics Studies, the University of Sydney Business School, The University of Sydney
Xiaowen Fu Associate Professor in Aviation and Maritime Institute of Transport and Logistics Studies University of, The University of Sydney Rm 204, H73 378 Abercrombie Street, The University of Sydney
More informationEFQM Ireland Excellence Recognition. George Wilson Jan 17
EFQM Ireland Excellence Recognition George Wilson Jan 17 EFQM 2014 Objectives To develop an understanding of the EFQM Excellence Model criteria To gain an understanding of how the Excellence Model integrates
More informationQuality management/change management: two sides of the same coin?
University of Wollongong Research Online Deputy Vice-Chancellor (Academic) - Papers Deputy Vice-Chancellor (Academic) 2004 Quality management/change management: two sides of the same coin? Felicity McGregor
More informationTABLE OF CONTENTS MINUTES OF THE MEETING OF KIWANIS INTERNATIONAL BOARD OF TRUSTEES September 28-October 2, 2016 TAB REPORT OF THE PRESIDENT
TABLE OF CONTENTS MINUTES OF THE MEETING OF KIWANIS INTERNATIONAL BOARD OF TRUSTEES September 28-October 2, 2016 TAB REPORT OF THE PRESIDENT ----------------------------------------------------------------------------
More informationQuality Management. The Handbook for. A Complete Guide to Operational Excellence. Thomas Pyzdek. Paul Keller. Mc Graw Hill. Second Edition.
The Handbook for Quality Management A Complete Guide to Operational Excellence Thomas Pyzdek Paul Keller Second Edition Mc Graw Hill New York Chicago San Francisco Lisbon London Madrid Mexico City Milan
More informationTOTAL QUALITY MANAGEMENT (TQM) R. Ashley Rawlins TD. DL. authornouse*
TOTAL QUALITY MANAGEMENT (TQM) R. Ashley Rawlins TD. DL. authornouse* TABLE OF CONTENTS Acknowledgements Introduction xiii XV PART ONE The Total Quality Management Concept What is Quality? Introduction
More informationTotal Quality Management in Action
Total Quality Management in Action JOIN US ON THE INTERNET VIA WWW, GOPHER, FTP OR EMAil: WWW: http://www.thomson.com GOPHER: gopher.thomson.com A service of loop FTP: ftp.thomson.com EMAIL: findit@kiosk.thomson.com
More informationTQM & 6-Sigma For Competitiveness
TQM & 6-Sigma For Competitiveness Proceedings of the 10th International Conference on ISO 9000 & TQM 10-ICIT 28-30 Mar 2005 at the Galaxy Hotel, Shanghai, China. Jointly edited by: Samuel K.M. Ho PhD,
More informationRelationships Between Soft TQM, Hard TQM, and Organisational Performance
WORKING PAPER ITS-WP-02-10 Relationships Between Soft TQM, Hard TQM, and Organisational Performance By Shams Rahman and Philip Bullock June, 2002 ISSN 1440-3501 NUMBER: Working Paper ITS-WP-02-10 TITLE:
More informationHandbook of Service Science
Paul P. Maglio Cheryl A. Kieliszewski James C. Spohrer Editors Handbook of Service Science Foreword by Carl J. Schramm and William J. Baumol 4y Springer Table of Contents Foreword ix Carl J. Schramm and
More informationCHANGMIN JIANG. The University of Manitoba Freedman Crescent Winnipeg, MB, Canada, R3T 5V4
CHANGMIN JIANG The University of Manitoba 624-181 Freedman Crescent Winnipeg, MB, Canada, R3T 5V4 Tel.: 1-204-474-9737 Fax: 1-204-474-7530 Email: changmin.jiang@umanitoba.ca WORK EXPERIENCE The University
More informationThe Newsletter for. The Chartered Institute of Logistics & Transport in Hong Kong
JAN ~ MAR 2005 The Chartered Institute of Logistics & Transport in Hong Kong The 2004-2006 Council President Mr. K.Y. Leung, FCILT Immediate Past President Prof. C.K. Leung, FCILT Vice Presidents Mr. Ng
More informationThe development of ISO 9000 certification and the future of quality management: A survey of certified firms in Hong Kong
Title The development of ISO 9000 certification and the future of quality management: A survey of certified firms in Hong Kong Author(s) Lee, TY Citation International Journal of Quality & Reliability
More informationB oar d of E duc ation The Hong Kong Institute of Surveyors Directory and Annual Report
Board of Education The Hong Kong Institute of Surveyors Directory and Annual Report 2009-2010 99 Board of Membership Board of Membership Evenlyn KWOK Chairman As of 31 December 2010, the Institute has
More informationQUALITY - THE END OR JUST THE BEGINNING?
The Sixth QHE Seminar The End of Quality? Birmingham, 25 26 May, 2001 QUALITY - THE END OR JUST THE BEGINNING? 1 INTRODUCTION This paper builds on the work of the author and a consortium of collaborators
More informationTraining Course on HVAC System & Product Updates
Training Course on HVAC System & Product Updates General Information Date : Time: Venue: 9, 16, 23 & 30 October 2017 (Monday) 7.30pm 9.30pm Conference Hall, 4th Floor, HKPC Building, 78 Tat Chee Avenue,
More informationSUPPLIER ENVIRONMENTAL PERFORMANCE EVALUATION USING AHP
ISAHP 2001, Berne, Switzerland, August 2-4, 2001 SUPPLIER ENVIRONMENTAL PERFORMANCE EVALUATION USING AHP Richard Y. K. Fung and Caroline F. Y. Wong Department of Manufacturing Engineering and Engineering
More informationChanges from previous year (No.)
Board of Membership Board of Membership Board of Membership Evenlyn KWOK Chairman As of 31 December 2011, the Institute has 5,466 Professional Surveyors, consisting of 461 fellow and 5,005 members (exclusive
More informationFly High Awards celebrates the Best in Hong Kong Airport Advertising Canon, Ocean Park, Pernod Ricard and Allianz cinched Gold Awards
Press Release For immediate release Fly High Awards 2011-2012 celebrates the Best in Hong Kong Airport Advertising Canon, Ocean Park, Pernod Ricard and Allianz cinched Gold Awards (Hong Kong, 13 rd September
More informationGood Bad Ugly Industry 4.0
Good Bad Ugly Industry 4.0 Mike James Chair AT S Global 1 The Independent Solution Provider for Smart Digital Transformation our experience, your success 2 About ATS Global Note: All statistics as on 1
More informationRegards sur Ie furur: May mai ACTES CANADIAN -TRANSPORTATION RESEARCH FORUM CANADA PROCEEDINGS. de la 34e Conference annuelle
CANADIAN -TRANSPORTATION RESEARCH FORUM LE GROUPE DE RECHERCHES SUR LES TRANSPORTS AU CANADA PROCEEDINGS of the 34* Annual Conference ACTES de la 34e Conference annuelle GOING BEYOND: MOVING INTO THE NEW
More informationQUALITY MANUAL. June 2014
QUALITY MANUAL TL9000 ISO-9001-2008 June 2014 This document contains confidential information and remains the sole property of EXFO Inc. It may not be reproduced in whole or in part without written consent
More informationManagement Science Letters
Management Science Letters 6 (2016) 569 574 Contents lists available at GrowingScience Management Science Letters homepage: www.growingscience.com/msl BPR implementation process: an analysis of key success
More informationDepartment of Production Engineering, 1 Government Engineering College Trichur, Thrissur, India
A comparative study of TQM practices and organisational performance indicators with and without ISO 9000 certification in Indian Manufacturing companies Priyanka C P, 2 Anu P Anil, 3 Dr. Satish K P M.tech
More informationThe Economics of World Wheat Markets: Implications for North America
378.786 T73 E36 The Economics of World Wheat Markets: Implications for North America May 29-June 1, 1997 Waite Library Dept. of Applied Economics University of Minnesota 1994 Buford Ave - 232 ClaOff St.
More informationSupporting Your Growth* Performance Improvement Services
Supporting Your Growth* Performance Improvement Services In the area of performance improvement, the role of every senior executive is to help their organisation to achieve better results this year, relative
More informationTHE INSTITUTE OF PURCHASING & SUPPLY OF HONG KONG - 1 -
THE INSTITUTE OF PURCHASING & SUPPLY OF HONG KONG - 1 - Network of Networks, 4/F, HKPC Building, 78 Tat Chee Avenue, Kowloon Hong Kong. Telephone : (852) 2777 4372 Fax : (852) 2301 3978 E-mail: admin@ipshk.org
More informationInformation on Vacancy. Brief introduction of Testing and Certification. Position
Name of organization Qualitech Testing & Consultancy Limited Organization website wrarw.qtc-hk.com [if applicable) Brief introduction of Testing and Certification Position Technician / Technical Manager
More informationAnnual safety conference 2018 Advance OSH through innovation enhance, collaborate and influence
Annual safety conference 2018 Advance OSH through innovation enhance, collaborate and influence Assembly Hall, 4/F, North Tower, The Salisbury - YMCA of Hong Kong, Key speakers Mr Craig Foyle Institution
More informationFOR IMMEDIATE RELEASE
FOR IMMEDIATE RELEASE Online & Offline Integration on Customer Experience Management for CRE Customer Journey Prudential and APCSC held CRE&CSQS Roundtable together in Hong Kong APCSC latest CSQS version
More informationManagement Accounting Practices and Market Performance of the Chinese Listed Companies
Journal of Applied Business and Economics Management Accounting Practices and Market Performance of the Chinese Listed Companies Anthony Moung-yin Chan Ryerson University Nelson P. Chan W. Haking Enterprises
More informationOrganization Design, Levels of Work & Human Capability EXECUTIVE GUIDE. Global Organization Design Society. Ken Shepard
Organization Design, 2008 AGI-Information Management Consultants May be used for personal purporses only or by libraries associated to dandelon.com network. Levels of Work & Human Capability EXECUTIVE
More informationCouncil announcements. Supporting the Community Chest. Public service appointments. Statistics update. Society News
Council announcements The Council approved the Society s response to the IFAC Accountants in Business Survey. The Council approved the issue of SSAP 36 Agriculture as a definitive statement which shall
More informationOperating Theatre Management System (OTMS) - first year experience with OT time capture
Operating Theatre Management System (OTMS) - first year experience with OT time capture 1 Background In view of high risk and resource intensive nature as well as the huge workload of the operating theatre,
More informationMessage from Prof. S.C. Wong President
The Chartered Institute of Logistics & Transport Hong Kong OCT~DEC 2008 The Chartered Institute of Logistics & Transport in Hong Kong The 2008-2010 Council 35 President Prof. Sze Chun WONG, FCILT Immediate
More informationBIM in Hong Kong: Time to Leap. Ivan WONG Senior Manager Council Services
BIM in Hong Kong: Time to Leap Ivan WONG Senior Manager Council Services 2013-11-9 Why is CIC here? Back to Year 2011.. CIC organised a seminar on Building Information Modelling in 2011 With overwhelming
More informationKeywords: ISO 9000, Certification, Costs, Benefits, Hong Kong
Copyright 1999 MCB. All rights reserved International Journal of Quality & Reliability Management, Vol 16 Issue 7 Date 1999 ISSN 0265-671X Costs and benefits of ISO 9000 series: a practical study Hareton
More informationWHY QUALITY IS IMPORTANT? PRODUCT AND QUALITY COSTS OF POOR QUALITY COST OF ACHIEVING GOOD QUALITY. Prevention costs.
WHY QUALITY IS IMPORTANT? Lecture 7: Quality management systems PRODUCT AND QUALITY Quality has direct impact on economic results in both ways Costs Incomes Quality assurance Poor quality costs Higher
More informationSeminar on Green Environment Energy Saving Green Professional Certification Program
Seminar on Green Environment Energy Saving Green Professional Certification Program (Seminar Series 1) With the emerging challenges arising from global warming, pollution and landfill-related environmental
More informationDelivering High-Value Logistics Services At The Right Cost
Delivering High-Value Logistics Services At The Right Cost PROVEN LEADERS EXPERIENCED MANAGERS SKILLED PERSONNEL World-Wide Support to Customers and Partners www.pklservices.com Phone: 858-679-1755 ABOUT
More informationA comparison of manufacturing technology adoption in SMEs and large companies.
A comparison of manufacturing technology adoption in SMEs and large companies. A paper for the Small Enterprise Association of Australia and New Zealand 16 th Annual Conference, Ballarat, 28 Sept-1 Oct,
More informationSteel Construction in Hong Kong - Review and Prospect Special Report on 30 th Anniversary of China Steel Construction Society
Steel Construction in Hong Kong - Review and Prospect Special Report on 30 th Anniversary of China Steel Construction Society Professor K. F. Chung President Hong Kong Constructional Metal Structures Association
More informationCERTIFIED COACHING & MENTORING PROFESSIONAL (CCMP)
FEBRUARY - MAY CERTIFIED COACHING & MENTORING PROFESSIONAL (CCMP) One of the only truly International courses in Asia that is recognized and approved by the ICF (International Coaching Federation). Created
More information