Integrated Safety, Quality and Environmental Management System WHS AS/NZS 4801 QUALITY AS/NZS ISO 9001 ENVIRONMENT AS/NZS ISO 14001

Transcription

1 Integrated Safety, Quality and Environmental Management System WHS AS/NZS 4801 QUALITY AS/NZS ISO 9001 ENVIRONMENT AS/NZS ISO 14001

2 Endorsement The Anker Innovations is developed to ensure delivery and management of safety, quality and environmental management activities within the Company. This system has been authorised by the Company Secretary, of Anker Innovations. Approval is granted; by the Managing Director of Anker Innovations. Authorised: Company Secretary Anker Innovations Date: Approved : Managing Director Anker Innovations Date: THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED. VERIFY ISSUE STATUS BEFORE USE. Page 2 of 92

3 Document Control Page Document Revision Record Title: Anker Innovations Work Health and Safety Plan File No: Document Name & Path: Home Office/Quality Management\Anker Innovations Work Health and Safety Plan.doc Rev Description Prepared by: Checked by: Endorsed by: Date: 1/2015 Draft Leanne Bodle Anker Bodle 18 March /2015 Consultation draft Leanne Bodle Anker Bodle 18 March /2015 Endorsed document Leanne Bodle Anker Bodle Damian Picker 22 March /2015 Approved document Leanne Bodle Damian Picker Anker Bodle 01 April /2016 Review entire system and amend/streamline where necessary Paul Hands Leanne Bodle Anker Bodle 03 May 2016 Endorsements Name Signature Title Date of Issue Version Leanne Bodle Company Secretary 01/04/15 04/2015 Anker Bodle Managing Director 01/04/15 04/2015 Damian Picker Manager Installation and Maintenance 01/04/15 04/2015 Leanne Bodle Company Secretary 03/05/16 05/2015 Anker Bodle Managing Director 03/05/16 05/2015 THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED. VERIFY ISSUE STATUS BEFORE USE. Page 3 of 92

4 Table of Contents Endorsement 2 Document Control Page 3 Endorsements 3 Table of Contents 4 1. Overview 6 2. Definitions 7 3. Safety, Quality and Environmental Policy Resourcing, Structure and Responsibilities Objectives, Targets and Performance Document and Record Control Legal Requirements Training and Supervision Consultation and Communication Risk Management Employee Welfare Business Excellence Operational Procedures Audits and Inspections Planning and Implementation Incident Reporting, Recording and Investigation Corrective Action and Non-Conformance Workers Compensation and Rehabilitation Emergency Planning and Readiness 56 APPENDIX A: 58 Forms, Checklists, Reports and Registers 58 Form: (AI-IMS-5A) Quarterly Review Report 59 Form: (AI-IMS-5B) Annual Review Report 60 Form: (AI-IMS-7A) Legal Register 61 Form: (AI-IMS-8A) First Day Induction Checklist 63 Form: (AI-IMS-8B) Induction Record 65 Form: (AI-IMS-8C) Training Register 66 Form: (AI-IMS-8D) Training Attendance Record 67 Form: (AI-IMS-9A) Statement of Consultation 68 Form: (AI-IMS-9B) Toolbox Record 69 Form: (AI-IMS-10B) Risk Assessment Form 70 Form: (AI-IMS-13B) Plant and Equipment Identification Register 72 Form: (AI-IMS-13C) Electrical Equipment Register 73 Form: (AI-IMS-13D) Ladder Inspection Checklist 74 Form: (AI-IMS-13E) Hazardous Substances Register 78 THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED. VERIFY ISSUE STATUS BEFORE USE. Page 4 of 92

5 Form: (AI-IMS-13F) Vehicle Inspection Checklist 79 Form: (AI-IMS-13H) Hot Works Permit 80 Form: (AI-IMS-14A) Audit Report 81 Form: (AI-IMS-14B) Site Inspection Record 83 Form: (AI-IMS-16A) Incident and Investigation Record 87 Form: (AI-IMS-16B) Incident Register 89 Form: (AI-IMS-17A) Non-Conformance and Corrective Action Request 90 Form: (AI-IMS-17B) Non-Conformance and Corrective Action Register 91 Form: (AI-IMS-19A) Emergency Equipment Register 92 THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED. VERIFY ISSUE STATUS BEFORE USE. Page 5 of 92

6 1. Overview The Integrated (IMS) is to apply to all sites and offices of Anker Innovations and any site under management by the company, along with any project involving its workers. This IMS manual provides the system of formal management of the normal operations of Anker Innovations Pty Ltd. It details our processes and describes the methods by which the organisation will manage its Workplace Health and Safety (WHS), Injury, Environmental and Quality Management obligations. The information details the policies and procedures that we believe are fundamental to customer and regulatory satisfaction, and the implementation of sound management principles and practices for WHS, business continuity, and protection of the environment. Specific sites or projects may have special requirements and these requirements shall be incorporated where appropriate. The IMS manual provides a basis on which management and employees can engage, and discuss and build safety procedures and accident prevention measures. It will help develop the awareness of both management and employees for the identification of potential hazards and the corrective actions necessary to eliminate incidents and accidents. At every opportunity, we endeavour to enhance our systems and processes through ongoing continuous improvement. Anker Innovations recognises that the success of the system depends on commitment from all levels and functions, particularly the leadership of management Anker Innovations will review this system regularly in order to provide guidance for internal/external consultation, development and improvement processes. More frequent reviews will take place in response to company and legislative changes. The Integrated will be released as a controlled document and the controlling authority shall be the WHS Representative. This will be managed under the quality control system currently maintained by Anker Innovations. Failure to comply with the requirements of the IMS will lead to disciplinary action. AS/NZS Occupational health and safety management systems AS/NZS ISO Environmental Management Systems AS/NZS ISO Quality Management Systems AS/NZS ISO Risk Management IMS Policies & Procedures Site Risk Assessment Work Instructions, SWMS and SOP S Forms, Registers and Checklists THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED. VERIFY ISSUE STATUS BEFORE USE. Page 6 of 92

7 2. Definitions Audit (conducted by either internal or external resources) - a systematic check of the health and safety system to find out whether workplace activities and outcomes are meeting planned arrangements and complying with legislative, management system and other requirements AS/NZS Approved - any, or a combination, of the following: Agreed to for a purpose in writing by the employer or the controller of the premises, subject to the consultation process; Certified for a function by a recognised testing authority; Meeting an Australian Standard (or other Standard recognised by regulatory authorities) Authorised - to give authority in writing or by other means to perform a particular task. This can be achieved by any, or a combination, of the following: Providing a paper document; Sending a facsimile or ; Discussing the matter over the telephone, with details recorded on paper at each end; Other equivalent means providing writing proof. Note: Being authorised also carries with it responsibilities for employers and employees. Competent person - for any task means a person who has acquired through training, qualification, experience, or a combination of these, the knowledge and skill to carry out the task. Construction site - the site of construction work (either in progress or suspended). Construction work - any work carried out in connection with the construction, alteration, conversion, fittingout, commissioning, renovation, repair, maintenance, refurbishment, demolition, decommissioning or dismantling of a structure. Continuous improvement - the process by which the system and performance are continuously monitored to look for better ways of doing things and to constantly achieve better safety outcomes. Corrective action - a process through which non-conformances identified are addressed to mitigate further non-conformance, injury or illness. De-energised - disconnected from all sources of supply but not necessarily isolated, earthed, discharged or out of commission. Due diligence - the legal requirement (as an extension to the Duty of Care) and demonstrable process for ensuring that all WHS requirements are being met in accordance with legislation, Codes of Practice, Standards called up in legislation, policies and procedures. Electrical article (appliance) - any appliance, wire, fitting, cable, conduit, meter, insulator, apparatus, material or other electrical equipment intended or designed for use in, or for the purposes of, or for connection to, any electrical installation. Note: Electrical article has the same meaning as it has in the Electricity (Consumer Safety) Act Employer - a person who employs persons under contracts of employment, or apprenticeship. Note: In some chapters of the Regulation, the term employer includes a self-employed person in relation to duties to other persons. Energised (live) - connected to a source of electrical supply or subject to hazardous induced or capacitive voltages. Exposure - the potential of a person, public or plant contacting a hazard. THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED. VERIFY ISSUE STATUS BEFORE USE. Page 7 of 92

8 Hazard - anything (including work practices or procedures) that has the potential to harm the health and safety of a person, public or plant. HIRAC (hazard identification, risk assessment & control) - the process of: 1. Identifying hazards, 2. Assessing the risk levels associated to the hazards, and 3. Defining specific controls to mitigate the hazard to a reasonably practicable level using the hierarchy of control Hazardous substance - any substance that has the potential to cause physical or psychological harm to persons or animals. High-risk construction work - any of the following construction work detailed at section 291 of the WHS Regulations Incident means any event that has caused or has had the potential to cause injury, illness or damage. Injury management and return-to-work - the process by which the consequences of a workplace injury or illness are managed to help injured or ill workers to return to their duties as quickly as possible. Isolated (specific electrical usage) - disconnected from all possible sources of energy by opening of switches, releasing of springs/belts or stored energy devices, opening or withdrawal of circuit-breakers, removal of fuses, links, connections and the like and rendered incapable of being activated unintentionally. Manual handling (or Manual Task) - any activity requiring the use of force exerted by a person to lift, lower, push, pull, carry or otherwise move, hold or restrain any animate or inanimate object. SDS (Safety Data Sheet) - a sheet of information, usually provided by suppliers of chemical and other like products setting out the nature and composition of the product as well as instructions for safe use & handling. IMS (integrated management system) - a comprehensive and structured approach to managing health and safety, environmental, and quality responsibilities which ensures that all work related processes are formalised to ensure they are carried out consistently correct. Permit to work - is required for certain types of electrical, engineering, construction, maintenance, servicing and commissioning works, usually involving an Isolate /Lock-out /Tag-out /Test Process due to the need to isolate electrical, mechanical, hydraulic or pneumatic energy forces. Personal protective equipment (PPE) - items that workers can use to protect themselves against hazards. PPE includes gloves, safety helmet, safety glasses, face protection and appropriate high visibility clothing & safety boots. Note: A number of items of PPE are made and tested to Australian Standards. PPE that is not designated as meeting a recognised Standard may be unreliable in service, as its performance may be unknown. Plant - includes any machinery, equipment or appliance. Note: The legal definition of plant is very broad and inclusive. Record - includes any IMS form or document in which information is stored on a permanent basis or from which information may be reproduced. Return-to-work program - a return-to-work program established with respect to policies and procedures (consistent with the injury management plan of the employer's insurer) for the rehabilitation (and, if necessary, vocational re-education) of any injured workers of the employer Risk - a calculation of the likelihood and consequence of a hazard that may cause an incident or illness. SWMS (safe work method statement) - a statement that identifies the work activities and associated hazards, calculates the safety risks associated with each hazard and describes the control measures that will be applied to the work activities. SWMS may also include a description of the additional requirements to correctly and THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED. VERIFY ISSUE STATUS BEFORE USE. Page 8 of 92

9 safely complete the work, such as (but not limited to) training, legal references, plant and equipment, PPE, emergency process, hazardous substances, and business details. Subcontractor (sometimes referred to as contractor) - the person carrying out the work for the principal contractor. Unsafe act - is any action or lack of action that places any person at an unacceptable level of risk being greater than recognised industry standards. Worker - a person who carries out work in any capacity for a business or undertaking, including work as: a) An employee; or b) A contractor or subcontractor; or c) An employee of a contractor or subcontractor; or d) Employees of a labour hire company who has been assigned to work in the person s business or undertaking Workplace is the place of work, which can be anywhere and includes premises. WHS - Workplace Health and Safety THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED. VERIFY ISSUE STATUS BEFORE USE. Page 9 of 92

10 3. Safety, Quality and Environmental Policy Objective Anker Innovations is able to demonstrate an active, consultative commitment to all areas of health and safety, quality and environmental (SQE) management in the workplace. Safety Quality and Environmental Policy Anker Innovations is committed to establishing, monitoring and continually improving a safe workplace that is environmentally conscientious. Anker Innovations has developed and implemented a structured safety, quality and environmental management system to meet its obligations and legislative requirements. This will also assist to achieve a consistently high standard of performance. Regular review of the IMS at senior level reinforces its importance to Anker Innovation s commercial objectives and legal obligations. Policy Authorised by Senior Management The Managing Director will formally sign and date the current written policy and display it in the designated areas. The Managing Director will formally approve the policy and procedures. The Managing Director reviews the documented Health and Safety Policy annually. Policy Incorporates Management Commitment to Comply with Relevant Legislation Anker Innovation s will: Comply with applicable statutory obligations, standards, codes of practices and other regulatory requirements; and Ensure development, implementing and continuously improving the effectiveness and efficiency of our IMS in conformance with AS/NZS 4801, AS/NZS ISO 9001, and AS/NZS ISO 14001; Policy Includes Management Responsibilities Anker Innovations has delegated general and specific health and safety responsibilities applicable to the various management levels of the organisation. Further individual responsibilities are contained in particular procedures and position descriptions. Every level participates in the establishment and maintenance of the SQE controls as well as assisting in SQE planning. Anker Innovation s SQE Policy is to inform workers and other interested parties that SQE is an integral part of its operations. All staff are actively involved in the review and continual improvement of SQE performance as this reinforces the company s objectives and targets. Consultation with Worker Representative Anker Innovations is committed to consultation and co-operation between management and workers, to any change or input to the health and safety policy that will affect the workplace. Reporting and Recording of Workplace Incidents and Injuries Anker Innovations has a strict procedure for internal and external reporting and recording of work-related incident, injury, or illness. Continuous Improvement in Safety, Quality and Environmental Processes Continually strive to improve quality of work, health & safety standards, and environmental performance (pollution and waste reduction). Anker Innovations SQE process is subject to regular reviews when factors likely to affect the degree of risks from hazards or the context such as changes in the organisation, materials, work procedures, work location, THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED. VERIFY ISSUE STATUS BEFORE USE. Page 10 of 92

11 processes or methods occur. There are legislative requirements related to the type or frequency of monitoring and review activities such as safety inspections and audits. As time proceeds new information comes to light in terms of risk and therefore the WHS assessment needs to be repeated regularly. Repeating the assessment process with rigorous acceptability criteria also promotes continual improvement in managing WHS Manager s Understand Safety, Quality and Environmental Management Anker Innovations management team, are responsible for the development, promotion and implementation of SQE policies and procedures and therefore have a thorough understanding of the scope and structure of safety, quality and environmental management. They are also responsible for communicating and training workers in all aspects of SQE management. Various seminars, briefings, conferences and training sessions are attended as and when are necessary and available. Management Support Early RTW of Injured Worker Anker Innovations supports the early return to work (RTW) of injured worker's provided this has been endorsed by a medical physician that the injured worker is capable of RTW. A RTW plan will be developed including suitable alternative duties, which will be identified after consultation with relevant parties and will be in writing. Appropriate assistance will be given to workers from a non-english speaking background and to those permanently unable to return to pre-injury duties. Signed by Anker Bodle, Managing Director This SQE Policy will be communicated at induction and reviewed on an annual basis THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED. VERIFY ISSUE STATUS BEFORE USE. Page 11 of 92

12 4. Resourcing, Structure and Responsibilities Anker Innovations will also allocate the following resources to implement the IMS and associated processes: Suitably qualified personnel for the works to be undertaken; Documented processes and procedures specific to the business operations, including Client Requirements; Maintained and Calibrated Plant and Equipment sufficient to complete the works; Adequate time allocation to complete works as required Vehicles to enable workers to carry out works safely Anker Innovations uses the following organisational structure to meet its business needs: Anker Bodle Managing Director Leanne Bodle Company Secretary Supervisors Workers Responsibilities and Accountabilities In order to manage the Anker Innovations operations under the IMS and associated procedures, responsibilities have been developed and documented. This will clearly allocate the responsibilities associated to the relevant positions, and ensure that all outputs from the IMS are assigned & managed. The formal responsibilities will be refreshed with employees periodically to ensure employees maintain awareness of their role and the actions remain current. THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED. VERIFY ISSUE STATUS BEFORE USE. Page 12 of 92

13 General Responsibilities: Managing Director Provides leadership and sets and communicates direction, policies, objectives and plans. Ensure that the quarterly and annual management review meetings are completed and effective. Ensure that the organisation s policies, objectives, plans and procedures are defined and implemented with the total cooperation of all employees and contractors. Ensure, as far as practicable, that the organisation has systems in place and the systems are being maintained in compliance with the requirements of the legislation and accepted industry practice. Keep abreast of health and safety issues within the organisation by way of meetings and reviews and promote safety awareness. Consult with employees, supervisors and other managers on WHS issues. Check that adequate human, technical and financial resources are allocated to deal with WHS matters and in pursuit of WHS objectives and targets. Oversees the office and onsite activities. Oversees the development of and management of safety, environmental and quality documentation and records in the office. Report illness/injury and incidents and produce and collate related statistics. Manage employment and work schedules. Providing and maintaining plant that is safe and operated by qualified people Manage procurement. Signed: Name: Date: Company Secretary/Safety will; To be responsible for implementing and maintaining the Work Health and Safety documentation including Safe Work Method Statements. Ensure consultation processes are carried out between management and workers. To ensure that all Anker Innovations employees have participated in the company safety induction. To monitor that all Anker Innovations employees have attended client site inductions (when applicable), so as to make them aware of the acceptable safety standards and practices required for the particular site. To provide assistance in resolving any safety issue or dispute regarding employees. To provide assistance in resolving site safety issues with clients to reach a satisfactory conclusion. To ensure that protective equipment is being maintained and general safety equipment is supplied, maintained and used where necessary. To ensure that where required, Notifiable Incidents are reported to Work Cover or WorkSafe. To manage and process all workers compensation claims and paperwork. To liaise with injured workers and designated Injury Management Coordinator. Participate in the Annual Review of the IMS to ensure it still meets Anker Innovations needs. Ensures that the environmental management system requirements are established implemented and maintained in accordance with ISO Identifying areas of training to be undertaken Signed: Name: Date: THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED. VERIFY ISSUE STATUS BEFORE USE. Page 13 of 92

14 Supervisors will; Manage site personnel and activities, including emergency planning, PPE and management. Ensure work is conducted in accordance with the Safe Work Method Statements. Acquire, communicate and consult on WHS information, such as WHS policies, management systems, plans and procedures. Establish and implement WHS consultation and communication arrangements. Undertake WHS hazard identification and risk assessments and implement appropriate controls. Stop, or quarantine use of unsafe work areas, work methods, materials, plant and equipment. Report illness/injury and incidents and produce and collate related statistics. Implement corrective actions to prevent recurrences of work site incidents and illness/injury. Maintain WHS records and manage documentation. Ensure appropriate amenities are provided for employees. Ensure that site emergency procedures and appropriate safety signs are displayed where required. Ensure Toolbox Talks and Pre-Start Briefings are held as required. Plan and provide induction training for all personnel prior to commencement. Take steps to stop an employee who is apparently under the influence of drugs and alcohol from working and provide safe transportation from the site. Identify and provide the appropriate level of First Aid equipment and trained personnel where required. Ensuring the safe use, storage, handling and transport of substances. Identification of nonconformance or faulty materials. Maintain records on site of hazardous chemicals in use (SDS). Ensure that records and documents are filed and managed in accordance with Anker Innovations Pty Ltd procedures. Signed: Name: Date: Workers will: All workers are encouraged to participate in the management and maintenance of health and safety systems and support staff that have an active role in Workplace Health and Safety (WHS). Take reasonable care for the health and safety of people who are at the employee s place of work and who may be affected by the employee s acts or omissions. Undertake work as instructed by the manager supervisor in a productive manner that is safe to all and cooperate with their employer, or other person, in complying with any procedures provided by the employer or other person to eliminate or control risks. This includes the correct use and maintenance of the required PPE and any special tools, instruments and equipment provided for the work. Comply with the requirements and relevant policies, procedures, safe work practices and safe work method statements. Participate in safety and other meetings, toolbox talks, consultation, induction, training and instruction as directed. Follow the safety directions particular to the site (including wearing required PPE). Actively look for and identify hazards and apply appropriate risk control measures in the workplace and act immediately to ensure the health and safety of both yourself and others. THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED. VERIFY ISSUE STATUS BEFORE USE. Page 14 of 92

15 Having identified an unsafe situation, immediately correct if possible or otherwise cease work, protect others and report hazards to supervisors or appropriate personnel. Any person suffering a chronic medical condition and who is taking prescribed medication is advised to inform their employer. Persons, in particular plant operators and persons working at height or near live wiring, are advised to inform their supervisor if they may become affected by prescribed drugs or medication. Do not operate a tool or piece of equipment where a license / certificate of competency is required, unless you have such a license or certificate. Notify all accidents and incidents to the appropriate personnel for follow up action and reporting. Before doing any work, review the works to be completed to ensure the area and process is safe. The intentional or reckless interference with or misuse of any device provided in the interest of health, safety and welfare is prohibited. Severe penalties or dismissal may be imposed on anyone found guilty of a reckless offence. Undertake WHS hazard identification and risk assessments and implement appropriate risk controls. Assist to implement corrective actions to prevent recurrences of work site incidents and illness/injury. All workers are authorised and expected to safely stop work and immediately notify their supervisor if a task carries an unacceptable level of risk. Signed: Name: Date: Other Persons at the workplace will: take reasonable care for his or her own health and safety; and take reasonable care that his or her acts or omissions do not adversely affect the health and safety of other persons; and comply, so far as the person is reasonably able, with any reasonable instruction that is given by the person conducting the business or undertaking to allow the person conducting the business or undertaking to comply with this Act. THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED. VERIFY ISSUE STATUS BEFORE USE. Page 15 of 92

16 5. Objectives, Targets and Performance Company Objectives & Targets Corporate objectives for Anker Innovations will be defined within each of the Policy statements authorised by the Managing Director. The Policies will then provide the platform to set the specific objectives and targets for each functional level of the business that are used to formally evaluate performance. Targets set against objectives should be measurable, achievable and realistic. The objectives and targets that Anker Innovations will strive to achieve are as follows: KEY OBJECTIVES 1. Complete all required audits and inspections on time and accurately 2. Carry out all Staff Meetings as required with input from workers 3. Ensure all incidents are reported and investigated where necessary 4. Ensure zero environmental spills minimise pollution into environmental ecosystems TARGETS 100% Completion of Scheduled Audits & Inspections 100% Completion of Staff, Consultative and Toolbox Meetings 100% Reporting of All Incidents Zero Environmental Spills & 100% Compliance to Safety, Quality and Environmental Policy Zero Negative Reports from Public or Clients 5. Achieve positive public feedback, with minimal complaints 6. Ensure all persons on site are inducted and trained 100% implementation of the Training requirements and Inductions 7. Maintain effective records of the entire IMS 100% Record Keeping, verified at Internal and External Audits 8. Continual Improvement of the IMS and WHSEQ standards Ongoing Improvement, as noted in performance review meetings 9. Strive towards a Lost Time Injury Rate of 0 LTI=0 10. Incident findings and recommendations to be 100% Completion communicated to the workforce; 11. Minimise unnecessary travel and rework; <10% Rework Management Review of Performance and Effectiveness Anker Innovations will review its performance in all aspects of the business during the quarterly and annual management review meetings. The Managing Director will chair the management review meetings, with formal minutes taken. Actions arising from previous meetings will be included into the meeting and addressed to ensure items do not remain outstanding. Quarterly Reviews The Managing Director will ensure that operational performance information is tabled at the quarterly management review meeting. Attendance at this meeting will include managers and supervisors as required, with review of company performance against set objectives and targets. This will allow senior management to ensure actions are taken to correct any poor performance and identify any emerging unwanted trends. The review shall include a summary of (but is not limited to): Data on injuries, such as and outstanding claims Improvement information related to inspections and audits Incidents and/or reports to Regulatory authorities such as WorkSafe (ACT) or WorkCover (NSW) Staff meetings and outcomes e.g. Toolbox Talks and consultative meetings Outstanding Corrective Actions THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED. VERIFY ISSUE STATUS BEFORE USE. Page 16 of 92

17 Training Delivery and Upcoming Training Requirements Tendering Possibilities, Performance and Feedback Stakeholder and Public Feedback (positive and negative) Implementation of the IMS and Site Plans against the IMS Schedule The quarterly report will be communicated to workers via Toolbox Meetings. The quarterly report may also be disseminated to relevant clients and stakeholders as required. Annual Review Anker Innovations will conduct an annual management review of the IMS and related policies and procedures. The intent of the annual review of the entire IMS is to ensure it: meets the legislative and other compliance requirements is current, effective and accurate remains adequate and effective for Anker Innovations Annual Reviews (Management Review) will be conducted by the Director/s and recorded on the Annual Review Record as per the Planning and Actions Matrix section of this IMS. Results of the review will be used to evaluate current objectives and targets, set further targets if necessary and carry out planning for the coming period. The results will be formalised in a report and tabled at the next quarterly management meeting following the review Major issues identified will be corrected using the Corrective and Preventative Action process at section of this IMS. THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED. VERIFY ISSUE STATUS BEFORE USE. Page 17 of 92

18 6. Document and Record Control Internal Document Development New documents may be required where a gap is identified in the Anker Innovations system at corporate or project levels. Where a policy, procedure, process or work practice is required to be developed and documented, the Company Secretary will use the blank template within the system to initiate the document. The Company Secretary will consult with all relevant stakeholders in order to develop the procedure in a practical and clear language format. Document creation will be raised and controlled using the Non- Conformance Form. All new documents must be approved by the Managing Director before release. Creation of Documents All documents will be created from the template format and identified with a Document ID at the bottom right corner of the page as follows: All documents will start with AI (Anker Innovations) Next part refers to the parent / governing document e.g. IMS or SWMS Next number refers to the section of the parent / governing document Last letter refers to the unique identifier for the document. First document created will be A and then as each document is created for that section it will be issued the next letter. For example, AI-IMS-8A is the First Day Induction Checklist. This is governed by the IMS, section 8 and is the first document created in the Training and Supervision section. Version Control All documents within the Anker Innovations system must be controlled with the version number, date created, and authorising person within the footer of the document. All documents will be registered on the Anker Innovations Document Control Register (Form-IMS-6A) to ensure version control is applied. If a document is revised it will be saved as a new document, given a new version number & date and placed in the current folder within IMS filing system on the company server. The previous version must then be watermarked as Superseded and moved into the archive folder. Record Retention All forms must be completed in legible writing and stored in the corporate / project folders for safekeeping. Completed records must be kept for 7 years with the exception of health related records which will be stored as per the regulatory requirements associated with the activity e.g. Asbestos 40 Years. Records will be disposed of in accordance with the Privacy Act. Records should be legible and stored to prevent damage or discoloration. External Documents Customer and external documentation will be reviewed upon receipt for product requirements to ensure they can be met. The ongoing requirements will be reviewed during the various contract and business reviews, such as the Toolbox Meetings and quarterly reporting program. Client representatives will be consulted on an ongoing basis via and phone regarding changes to documentation. Audits will also include a review of currency of external documentation. External documents should be treated as confidential and will not be given to any third parties unless authorised by the document owner. THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED. VERIFY ISSUE STATUS BEFORE USE. Page 18 of 92

19 7. Legal Requirements General Anker Innovations have established this IMS in order to meet the legal requirements set out by the governments in the relevant State and Territories. This also includes due consideration of the relevant Australian Standards, Codes of Practice, and other advisory documentation. Establishment and Review of Legal Requirements In order for Anker Innovations to meet its legal obligations, it has established the following methodology: Identification of Legal References in the Legal Register within the IMS Reivew of Legal Requirements into Procedures and Contracts Incorporation of Legal Requirements into Safe Work Procedures and Risk Assessments Monitoring of Legal Requirements to ensure changes to Acts, Regulations, Standards, Codes etc are identified and incorporated Completion of Annual Review to ensure Legal Requirements are effective Key obligations relating to legal requirements will be documented in the controls sections of the relevant risk assessment, Safe Work Procedure or SWMS pertinent to the works. This will be reviewed during the various audits and inspections undertaken by internal and external parties. Communication of Legal Requirements Anker Innovations will communicate all legal requirements to employees during the induction process, and then at task-specific induction. Legal and other documentation is available to all employees upon request from their direct Supervisor or Manager. Subcontractors Legal Requirements All subcontractors will be responsible for their own employees. Subcontractors must ensure they maintain legal compliance within their operations. All subcontractors must submit evidence of their Safety, Environmental and Quality systems, in order to demonstrate they can manage the aspects of the work they are required to deliver. Alternatively, they may be inducted into and follow Anker Innovations IMS at the discretion of the Managing Director. THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED. VERIFY ISSUE STATUS BEFORE USE. Page 19 of 92

20 Monitoring Legislation Anker Innovations are subscribed to the following websites to ensure changes to legal and other requirements are identified: WorkSafe ACT; WorkCover NSW; WorkSafe Australia; Standards Australia (SAI-Global); Managing Changes to Legislation All changes or new requirements identified will require a Corrective Action Request (CAR) to be raised. This will ensure that the IMS is reviewed to ensure the system and procedures are consistent with the legal obligations. The CAR can be raised by anyone, and will be actioned as per the Corrective Action section of the IMS. The process to manage changes to legislation is as follows: 1. A CAR will be raised to review the superseded legal document against the new legal document to identify the differences; 2. If there are no new requirements, then the CAR will be closed and retained as proof of review; 3. If there are any new obligations on the business, then the relevant parts of the IMS will be reviewed and affected documents amended as required; 4. IMS Amendment Register updated; 5. New documents amended will be communicated and workers / staff re-trained in the new obligations; and 6. After all relevant workers and staff are informed / re-trained in the new requirements, the CAR will be closed. The diagram below demonstrates how the legal requirements that are listed within the sources of information and data are transposed into the organisational policies, procedures, processes and systems. Acts Standards (IMS) Policies Procedures Systems Regs Codes/ Guidelines THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED. VERIFY ISSUE STATUS BEFORE USE. Page 20 of 92

21 8. Training and Supervision Objective Anker Innovations will ensure that all workers are informed of their own responsibilities for health and safety in the workplace. Anker Innovations will ensure that workers have specific knowledge concerning the management of hazards to which they are exposed. This will be achieved through training in workplace procedures, environment, equipment and materials. Health and Safety Induction Programme for New Workers First Day Induction for new or transferred workers is to be provided by the Manager or Supervisor. The Induction is a verbal explanation, observation of the task in a safe working environment with supervision. All items on the First Day Induction Checklist (Form AI-IMS-8A) are to be explained to the worker and this includes: hazards associated with the job and appropriate controls; safe way to do the job; emergency procedures and equipment, facilities such as toilets, meal rooms and first aid kit; copy of health and safety policies and procedures; explain safety signs, symbols and safety controls; safety equipment and how to use them; procedures and forms for reporting injury and near miss; etc. The induction form is to be signed by both the new worker and the person providing the training (i.e. Manager or Supervisor) and held in the personnel file. All workers required to enter construction sites must have completed the Construction Industry Induction and Asbestos Awareness training, with evidence held by the individual and stored on their employee file. Ongoing training will also be included into Toolbox Talks and similar consultative forums. Identification of Health and Safety Training Needs Anker Innovations will undertake on-going assessment and record required training in the Training Register (Form AI-IMS-8B) to ensure that every worker is provided with the appropriate training. Procedures are in place to ensure that workers have appropriate competencies and these are kept up-to-date in tasks where hazards and risks have been identified. Training programmes are developed after completing an assessment of current capability against the required competency profile. Anker Innovations documents and records training provided to establish and evaluate its effectiveness. The WHS competency standards include: using industrial competency standards, examining job descriptions, analysing work tasks, analysing results of inspection and audits and review of incident reports. Any additional training requirements identified will be planned and booked with approval required from a Director. During this period, additional oversight will be applied from the relevant Line Manager to ensure the worker is sufficiently supported. THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED. VERIFY ISSUE STATUS BEFORE USE. Page 21 of 92

22 Health and Safety Information and Training Are Clearly Understood All workers who are required to complete some form of recurring training, certification or assignment of responsibilities must be reminded through the training record database. All in-house and external training is recorded and signed by workers who participated. The worker must demonstrate competency in the area of training. Qualified, experienced, and competent professionals must carry out all training. The Company Secretary maintains a reminder for recurring training and competencies are demonstrated by; post training questionnaire, practical demonstration, and verbal confirmation, Access to Staff with Skills, Experience and Qualification for Training Anker Innovations ensures that its managers and workers are adequately trained, experienced and qualified with the relevant skills to undertake in-house training. Trainers are documented on the Training Attendance Register Form (Form AI-IMS-8C) with their qualification, relevant skills, and experience. Process to Determine External Trainers External trainers are selected by demonstration of; qualifications, experience, recommendation, their competency to complete the training at the required standard. Selection Criteria: 1. Knowledge and understanding of our business. 2. Provision of services that meet our training requirements. 3. Understanding of our culture and meeting the special demands that this places on providers. 4. Cost effective solutions that can be customised if necessary to our specific requirements. 5. Meet legal requirements of contract obligations e.g. St John First Aid Supervision There is a requirement for supervision of all employees under the WHS Act and Regulation. Anker Innovations recognises the importance of the supervisor s role in the management of risks and the protection of employees. Close liaison between supervisors and employees is vital. The designated supervisor is responsible to ensure that the situation is safe for everyone. Anker Innovations ensures that supervision is undertaken by a competent person and the level of supervision required for each worker takes account of: a) The complexity of the job environment in which the job is being done. b) The hazards at each work site both workshop and projects related. c) The level of competence, skills, qualifications, experience, age and maturity of each individual. All workers under the control of Anker Innovations must know who to ask if they are not sure how to complete a task safely, and how to contact them e.g. phone or by location. Key personnel phone numbers will be posted at Anker Innovations premises. Lists will be updated as required to remain current. Visitors Any visitor will be informed of the relevant hazards and risks associated to the duration of their visit. All visitors must be escorted for the entire duration of the visit. Visitors must follow any lawful instruction from the Anker Innovations Representative. THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED. VERIFY ISSUE STATUS BEFORE USE. Page 22 of 92

23 9. Consultation and Communication Objective Anker Innovations is committed to ensuring that all workers are consulted with regards to new or proposed workplace arrangements, corrective actions, incident recommendations and purchasing decisions that will affect their health and safety. The objective of Anker Innovations is to maintain a collaborative relationship with all its workers and stakeholders. To ensure workers are consulted when making operational decisions, Anker Innovations will undertake consultation through the established IMS consultative mechanisms when: The risk assessment of the business or workplace changes and those risks have a major impact; Decisions are made about the measures to be taken to eliminate or control risks; Introducing or altering the procedures for monitoring risks (including health surveillance procedures); Making decisions about the procedures for any of the following: o o o o o Resolving health or safety issues at a workplace; Consulting with workers; Consulting with contractors; Monitoring the health of Anker Innovations workers and the conditions at any workplace; and Providing information and training to Anker Innovations workers. Corrective actions are to be undertaken Establishment of Arrangements In accordance with the WHS Act, consultation must be undertaken between workers and management of Anker Innovations. This must be in accordance with one or a combination of the following: 1. WHS Committee 2. WHS Representative 3. Other Agreed Arrangements In order to ensure workers have input into the establishment of the consultation arrangements, a Statement of Consultation (Form (AI-IMS-9A) will be completed for the business to discuss the application of the WHS Act and decide how the business will consult with its workers. The results of this meeting will then be documented and communicated to all employees & relevant stakeholders. All arrangements tabled will be confirmed using a democratic voting process, with training provided to WHS representatives (if required) as required by the WHS Act & Regulations. All new workers will be informed of the arrangements at induction so that they can also have input into the arrangements. Company Notice Board Anker Innovations have established a Company Notice Board within the premises. This is intended to ensure that WHS, Quality and Environmental related information is communicated to employees. This will contain the following as a minimum: WHS, Quality, Environmental Policy; Minutes of recent toolbox talks and consultation meetings; Safety, Quality, Environmental (SQE) Alerts less than 90 days old; WorkSafe and WorkCover publications as required. This will be updated regularly to ensure that it remains relevant. Related information from the IMS or Company Notice Board may be disseminated throughout the business by Toolbox Talk, Payslip, , Site Notice Boards and other means of communication. THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED. VERIFY ISSUE STATUS BEFORE USE. Page 23 of 92

24 Toolbox Meetings Anker Innovations and its workers will undertake monthly consultation discussion within the Toolbox Meetings as its primary consultative process. The Toolbox Meetings shall be initiated by the Anker Innovations management, and will include the headings listed in the Toolbox Talk Record (Form AI-IMS-9B) as a minimum. This will also be one of the primary means for formal communication with workers, with encouragement for workers to provide feedback to Anker Innovations for consideration. Hazard Reporting All workers are required to report uncontrolled hazards in their workplace to their supervisor. If the hazard presents high risks workers must stop work until the hazard has been lowered to acceptable levels. If the action required cannot be carried out immediately, then a Corrective Action Request is to be raised in order to ensure the hazard is managed and the system is amended accordingly if required. Safety, Quality and Environmental (SQE) Alerts SQE Alerts will be drafted by relevant persons and approved by the Managing Director of Anker Innovations. These will be placed on the Company Notice Board to communicate urgent safety, environmental or quality issues across the business. SQE Alerts may be sent out where (but is not limited to): A significant incident has occurred on an Anker Innovations worksite; Trends indicate incidents increasing in particular areas; Changes to working conditions that affect Anker Innovation workers; A Corrective Action Request outcome is required to be formally communicated; or SQE Alerts may also be issued to supervisors for distribution during Toolbox Talks. SQE Alerts remain valid for 60 days, unless specifically nominated by the Managing Director. Dispute Resolution Effective resolution of issues on site will be undertaken as follows: 1. Manage the issue at the local level between the affected parties (including direct Manager) 2. Escalate the issue to Anker Innovations Managing Director and resolve 3. Seek the assistance of external mediation parties, such as counsellors or the Regulator All workers and personnel have the right to refuse any works they deem unsafe, and to request immediate and/or further action. This will be resolved by way of items 1 3 above. Communication with External Parties Active communication will take place with external stakeholders to ensure that expectations and relationships are effectively managed. Communications may take place during the following processes (but not limited to): Inductions (Contractor, Visitor and Worker) Subscriptions to external agencies Toolbox Talks Client, Contractor or Public Meetings and electronic media in and out WorkSafe/WorkCover notifications and consultation Anker Innovations management review processes and meetings Approvals from local providers such as Council, Electrical, Gas and Water regulators Customer Focus Clients and customers are an essential part of Anker Innovations, and will be consulted on an ongoing basis via and phone regarding company performance and customer satisfaction. Feedback will be recorded through the Quarterly Reporting and Toolbox Meeting processes for enhancement of deliverables. THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED. VERIFY ISSUE STATUS BEFORE USE. Page 24 of 92

25 10. Risk Management Objective Anker Innovations has an active method that systematically identifies, assesses and manages the actual and potential hazards in the workplace, over which Anker Innovations has authority or influence. In order to manage its WHS, Quality and Environmental obligations, Anker Innovations will undertake formal risk management in accordance with the applicable legislation and AS/NZS ISO This refers to the identification, assessment, control, and monitor cycles of risk management. Primary processes of risk management for Anker Innovations include SWMS, risk assessments, or a combination of these. Risks should be considered at the following work stages / points: Planning new work or projects, Purchasing equipment, developing or changing work systems, Designing or re-modelling the workplace, Before and during the installation, erection, commissioning or alteration of plant in a place of work, Before changes to work practices and new systems of work are introduced, Before hazardous substances are introduced into a place of work, When new or additional information from an authoritative source relevant to the health or safety of the employees becomes available. Hazard, Risk and Environmental Aspect Identification In order to understand the hazards within Anker Innovations operations, a formal Corporate Risk Register (Form AI-IMS-10A) will be completed. The CRR will include the identification of hazards and aspects at corporate level, utilising the knowledge and expertise of an independent professionals, the supervisors, the workforce, past incidents, and information from past and current operations. This will flow into subsequent, training, procedures, systems and SWMS (note: SWMS are only for use by workers at a site level). In the context of Health Safety and Environment risk assessment the term risk identification is normally used for this step where a hazard is a situation or thing, with the potential to cause loss, harm or detriment. An environmental aspect for the purpose of this step can be considered to be an environmental hazard. The various methods and techniques which Anker Innovations will adopt for hazard and aspect management, but not limited to are as follows; Tool Box meeting with all relevant parties and stakeholders. Audits and inspections (including specialist audits). Specific reviews (e.g. noise, machine guarding). Review of incident reports, workers compensation records, investigations and statistical data. Issues identified and raised by personnel. Information from the equipment designer, manufacturer or supplier. Plant risk assessments. Safe Work Method Statement (SWMS). Emergency procedures. Training requirements (e.g. induction, work activity and refresher training). Risks associated with, or identified through, change management processes. Corporate Risk Register (CRR). THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED. VERIFY ISSUE STATUS BEFORE USE. Page 25 of 92

26 Control of Hazards and Risks Hazards identified will be controlled in accordance with the level of risk assigned. The higher the risk is the more control needs to be applied. Risk scores will be documented in the relevant risk assessment and applicable controls are to be developed. All controls must be developed in accordance with the Hierarchy of Control method, attempting to eliminate the hazard or reducing the risk. The following excerpt from the Code of Practice for How to Manage Work Health and Safety Risks outlines the Hierarchy of Control to be applied: THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED. VERIFY ISSUE STATUS BEFORE USE. Page 26 of 92