Creating a Lean Culture Transformational Leadership for Lean Health Care
|
|
- Megan Charles
- 6 years ago
- Views:
Transcription
1 Creating a Lean Culture Transformational Leadership for Lean Health Care Bruce Roe, MD President and CEO Executive Champion, Transformation February 15, 2017
2 St.Boniface Hospital 180 Departments 7 Separate buildings on 20 acres of land Number of employees 3,854 Number of beds 538 Patient days 169,265 Number of admissions 26,769 Outpatient activity 233,189 Doctors with admitting privileges 597 Annual budget $302,680.00
3 About St. Boniface Hospital Tertiary care hospital, affiliated with the University of Manitoba Our major clinical programs include Cardiac Sciences (provincial referral centre), Woman and Child, Internal Medicine, and Surgery 3,800 employees Total admissions in 2015: 20,147 Total outpatient visits in 2015: 228,705
4 Our vision To deliver the safest and highest quality of care to every patient, every encounter, every day, with the best outcomes. At a price we can afford!
5 2007 Lean in Health Care? Patchy improvements in quality Could lean help? In healthcare? Few pioneers Local business - mentors
6 Let s Talk About Lean What are your assumptions about lean? What role do leaders play in lean transformation? What does an effective lean leader look like?
7
8
9 Emergency Cardiac Patients Presentation to EKG Interpreted RIE (example) Measure Initial State Confirmed State Patient handoffs 7 4 Patient Distance Traveled 306 ft 306 EKG Tech Distance Traveled 1390 ft 10 ft
10 Rapid Improvement Event #1 ACS Triage to EKG Interpreted New EKG room Team work Trials
11 Mission Control and Visual Management
12 People are everything! Improvement ideas come from those who do the work, or experience the care
13 You ve put the fun back into Health Care This gives us hope!
14 A Few Of Our Proudest Moments... ER Results Direct Admit ACSS Surgical Safety Checklist Clinical Documentation Staff Scheduling Cardiac Transitions Accounts Payable Process Staffing Absences & WCB Nurse-to-Nurse reports Surgery On The Move Inventory Right-Sizing Prevention of Falls
15 Reflection Point Lots of activity Pockets of improvement Fragmented deployment not connected Engagement at front line and connection to goals and vision missing
16 Lean tools are great! A3 Value streams & mapping Kaizen Rapid Improvement Events 5S 6S 3P Kanban Audits /Kamishibai But are they delivering the results you are looking for? One-piece flow
17 Tools, if not anchored in systems or principles, will not drive culture 5S One-piece flow
18 Engaging SBH in Reflection Source: Institute for Enterprise Excellence REFLECTION POINT Long-term Sustainment Tool-based Architecture The Whirl-Wind Cause & Effect Relationship of Tools & Results Cause & Effect Relationship of Principles & Results
19 Thinking that Drives Complexity Thinking that Drives Continuous Improvement Resultoriented Processoriented Result- Knower s Fragmented Thinking Learners Knower s Systems thinking Fragmented Thinking Defensive Command & Control Engaging Defensive Leader as a teacher Command & Control Source: LEI
20 Shingo Model of Operational Excellence 1. There is a relationship between principles, systems and tools. 2. We focus on both key results and the best behavior to achieve those results. 3. We actively leverage our systems to drive the best behavior.
21
22
23
24 Building Systems to drive Right Behaviors Key Systems: Strategy Deployment Daily Management System Visual Management System Coaching System Leadership Development System Key Behaviors
25 Systems Roadmap
26 Strategy Deployment Thumbnail Sketch Purpose: Connect work to purpose at all levels. Create alignment, clarity, and focus problem solving efforts to get the best results ALIGN: Connect To Our Purpose Results: TN Metric Improvements Strategic Objective A3s (Plans and Results) Clear line of sight to results at all levels Key Behaviours Leadership Managers Staff Set high but achievable targets Align strategies to TN and Regional Priorities Organize and allocate resources Connect, translate, filter at next level Connect, translate, filter TN direction Align problem solving efforts to TN and strategic direction Allocate resources Connect work to purpose Monitor performance to TN visually Triggers Strategic Planning Annual Planning Enterprise Performance Meeting Tools True North Metrics Watch Indicators A3 Countermeasure Summary Process 1. Set Enterprise TN targets through Annual Planning 2. Catchball (Connect, Translate, Filter) at all levels 3. Define Strategic Objectives and resources 4. Deploy targets and objectives 5. Monitor, Maintain, Improve 6. Reflect Related Systems Strategy Development Daily Management Problem Solving Visual Management Renewal Annual
27 Visual Management System Thumbnail Sketch Purpose: Recognize abnormal conditions (winning/losing) at a glance & trigger a consistent response at the right-level in real-time. IMPROVE: Assure Quality At The Source Results: Near misses, good catches, defects resolved Containment Plans PDSA Leadership & Managers Set targets and make visual Respond in real-time to abnormal conditions Promote problem-solving & containment of defects at the source Engage staff or leadership in problem solving Key Behaviours Staff Huddle often Measure, monitor visually and report on performance daily Identify and embrace defects as opportunity to improve Triggers Huddles Gemba Follow-Up Shift Change Abnormal Condition Tools Visual Standards Andon Visual Management Centres Metrics / KPIs Escalation Standards Process 1. Define targets / normal vs abnormal 2. Make visual 3. Monitor Daily or Real-Time 4. Respond to Abnormal Conditions (Contain, Solve, Escalate) 5. Follow-Up Related Systems Strategy Deployment Daily Management Problem Solving Coaching Renewal Annual
28 SBH Management System (v1) Monitoring, Maintaining, & Sustaining Standard Work Leader Standard Work Process Observation Unit Performance Steering Team A3 Problem Solving Monthly Scorecard Unit Performance Meeting Countermeasure Summary Daily Stat Sheet Weekly Stat Sheet Unit Performance Management A S GTS 2 GAC P D Daily Status Exchange Daily Improvement Daily Improvement Huddle Visual Management
29 Model Cell Approach to Learning Wave 1 - Sep 2015 Apr 2016 (32 weeks) Pharmacy Cardiac Surgery Inpatient Unit Wave 2 : Sep 2016 Dec 2016 (16 weeks) Intensive Care Cardiac Surgery Internal Medicine Inpatient Unit (E5) CT Scan Ultrasound
30 Wave 2 Wave 1 Management System - Assessment Management System - Assessment Scores Area Dimension Target June August September October November December January February March April Daily Status Daily Improvement Unit Performance & Management Monitoring, Maintaining & Sustaining Pharmacy Overall Daily Status Daily Improvement Unit Performance & Management Monitoring, Maintaining & Sustaining CSIU Overall Daily Status 2 Daily Improvement 1 Unit Performance & Management 3 1 Monitoring, Maintaining & Sustaining 1 ICCS Overall 1 Daily Status Daily Improvement Unit Performance & Management Monitoring, Maintaining & Sustaining E5 Overall Daily Status 2 2 Daily Improvement 1 1 Unit Performance & Management Monitoring, Maintaining & Sustaining 1 1 DI - CT/XraOverall 1 1 Daily Status 2 3 Daily Improvement 1 3 Unit Performance & Management Monitoring, Maintaining & Sustaining 1 1 DI - US Overall 1 1
31 Management System Spread Wave 3 6 units Wave 4 8 units Wave 5 Wave 6 8 units 10 units Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
32 Transformation Journey
33 Hubris is a dangerous enemy ~Pascal Dennis Relentless pursuit of perfection means just that; self-critique and facing one s problems ~Steven Spear
34 Questions?
GROOTE SCHUUR PERFORMANCE SYSTEM GPS
GROOTE SCHUUR PERFORMANCE SYSTEM GPS Dr Bernadette Eick February 2018 GROOTE SCHUUR HOSPITAL - OVERVIEW THE CONTEXT 1938 - official opening of GSH GSH is a Central Hospital providing tertiary & quaternary
More informationDeveloping A Balanced Scorecard to Measure Organizational Performance
Developing A Balanced Scorecard to Measure Organizational Performance Ed Hardin, Senior Vice President, Beaumont Health Dennis Mullins, Senior Vice President, Indiana University Health FACULTY DISCLOSURES
More informationThe Power of Visibility: Driving a Lean-Agile Transition. Kelley Horton Director, Corporate IT Program Management Office
The Power of Visibility: Driving a Lean-Agile Transition Kelley Horton Director, Corporate IT Program Management Office The Power of Visibility - Agenda About Premier, Inc. Why we transitioned to Lean-Agile
More informationR o l l i n g F o r e c a s t i n g :
R o l l i n g F o r e c a s t i n g : A Strategy for Effective Financial Management July 24, 2014 Kentucky HFMA 2014 Kaufman, Hall & Associates, Inc. All rights reserved. 0 Agenda Overview of Rolling Forecast
More informationManagement on the Mend: The executive guide to system transformation
Management on the Mend: The executive guide to system transformation John S. Toussaint, M.D. CEO, Thedacare Center for Healthcare Value November 4, 2015 Customer Value Management System Leadership Behaviors
More informationPOS Collections. Changing the Culture at Oconee Medical Center
POS Collections Changing the Culture at Oconee Medical Center Presenters Donna M. Smith o Director, Patient Financial Services o Oconee Medical Center, located in Seneca, South Carolina o 28 Years Experience
More informationLean Leadership Practices to Achieve Business Results
Lean Leadership Practices to Achieve Business Results Craig T. Albanese, M.D., M.B.A. Vice President, Quality and Performance Improvement John A. and Cynthia Fry Gunn Director of Surgical Services Stanford
More informationAdministration Division Public Works Department Anchorage: Performance. Value. Results.
Administration Division Anchorage: Performance. Value. Results. Mission Provide administrative, budgetary, fiscal, and personnel support to ensure departmental compliance with Municipal policies and procedures,
More informationThe Service Desk Balanced Scorecard
The Service Desk Balanced Scorecard Your Overall Measure of Service Desk Performance MetricNet Best Practices Series Your Speaker: Jeff Rumburg Co Founder and Managing Partner, MetricNet, LLC Winner of
More informationBrand Plan Sample Template. Akademia Marketingu Farmaceutycznego
Brand Plan Sample Template Akademia Marketingu Farmaceutycznego Key Marketing Questions 1. 1 What is the basic definition of your market? 2. 2 Who are your target audiences in the marketplace? 3. 3 What
More informationFinancial Intelligence NCIA 2016 National Training Conference Pittsburg April 18 th & 19 th
Financial Intelligence NCIA 2016 National Training Conference Pittsburg April 18 th & 19 th What is financial intelligence? Financial Intelligence Overview of Training Topics Process for developing key
More informationPurpose Driven Lean Agile Project and Portfolio Summit May 9 th, 2016
Nationwide s Lean IT Journey Purpose Driven Lean Agile Project and Portfolio Summit May 9 th, 2016 TOM PAIDER AVP, Build Capability Leader thomaspaider @paidert 1 2 WE ARE A STRONG MUTUAL COMPANY BUILT
More informationLEAN CERTIFICATION BODY OF KNOWLEDGE RUBRIC VERSION 3.0
MODULE 1 LEAN CERTIFICATION BODY OF KNOWLEDGE RUBRIC VERSION 3.0 1. Cultural Enablers 15% 20% 25% 1.1. Principles of Cultural Enablers 3% 4% 5% 1.1.1. Respect for the individual 1.1.2. Humility 1.2. Processes
More informationAgenda. 1. Background 2. Lean Path 3. Lean Accounting Role 4. Lessons Learned 5. Next Steps 6. Questions / Answers
Agenda 1. Background 2. Lean Path 3. Lean Accounting Role 4. Lessons Learned 5. Next Steps 6. Questions / Answers 1 Facility Overview 65,000 sq. ft. 35,000 Air-Conditioned Mfg. 25,000 Warehouse 5,000 Office
More informationHenry Ford Health System s Baldrige Journey: Driving Accountability for Excellence. June 25, Kathy Oswald Chief Human Resources Officer
Henry Ford Health System s Baldrige Journey: Driving Accountability for Excellence June 25, 2012 Kathy Oswald Chief Human Resources Officer Henry Ford Health System Core Services: Four acute med/surg and
More informationThe Call Center Balanced Scorecard
The Call Center Balanced Scorecard Your Overall Measure of Call Center Performance! MetricNet Best Practices Series Some Common Call Center KPIs Cost Cost per Contact Cost per Minute of Handle Time Quality
More informationElectric Forward Market Report
Mar-01 Mar-02 Jun-02 Sep-02 Dec-02 Mar-03 Jun-03 Sep-03 Dec-03 Mar-04 Jun-04 Sep-04 Dec-04 Mar-05 May-05 Aug-05 Nov-05 Feb-06 Jun-06 Sep-06 Dec-06 Mar-07 Jun-07 Sep-07 Dec-07 Apr-08 Jun-08 Sep-08 Dec-08
More informationAligning Process Redesign and Change Management with Project Management (System Implementation Projects)
Aligning Redesign and Change Management with Project Management (System Implementation Projects) Kim Brant-Lucich Director of Redesign St. Joseph Health System Information Services HIMSS 2009: Project
More informationDisclosure. Janice Piazza, MSN MBA No Disclosures
Disclosure Ron Amedee, MD No disclosures Volunteer member ACGME Institutional Review Committee (IRC) Content of this presentation represents only my current institutional GME practices as DIO of Ochsner
More informationLean Gold Certification Blueprint
The Lean Certification Blueprint provides additional useful information beyond the Body of Knowledge. The Body of Knowledge specifies the competencies, topics, and subtopics required by different types
More informationHow to Use NAHAM s AccessKeys and Best Practices to Increase POS Collections. February 22, AM Pacific / 12 PM Central / 1 PM Eastern
How to Use NAHAM s AccessKeys and Best Practices to Increase POS Collections February 22, 2017 10 AM Pacific / 12 PM Central / 1 PM Eastern Today s Speakers Paul Shorrosh AccuReg CEO NAHAM Industry Standards
More informationIT Service and Support. Key Success Factors in Higher Education
IT Service and Support Key Success Factors in Higher Education Empirical Observations from Our Global Database Global Database More than 3,700 IT Service and Support Benchmarks 70+ Key Performance Indicators
More informationExtreme Agile Implementation and Creating a Value Delivery Office
Extreme Agile Implementation and Creating a Value Delivery Office Anup Deshpande Sr. Leader of Agile Portfolio Management 1 COPYRIGHT 2017 Anup Deshpande. ALL RIGHTS RESERVED For Informational Purposes
More informationAn Introduction to Hoshin Kanri, a.k.a. Strategic Goal Deployment How to Use this Process to Deploy Your Strategic Goals
An Introduction to Hoshin Kanri, a.k.a. Strategic Goal Deployment How to Use this Process to Deploy Your Strategic Goals Pete Winiarski Win Enterprises, LLC Hoshin Kanri has its roots in the 1950s, with
More informationUnleashing the Enormous Power of Call Center KPI s. Call Center Best Practices Series
Unleashing the Enormous Power of Call Center KPI s Call Center Best Practices Series 27 Years of Call Center Benchmarking Data Global Database More than 3,700 Call Center Benchmarks 30 Key Performance
More informationBusiness Value and Customer Benefits Derived from High Maturity
CMMI sm Technology Conference and User Group November 2002 Business Value and Customer Benefits Derived from High Maturity Alan Pflugrad Northrop Grumman Information Technology Defense Enterprise Solutions
More informationECU PHYSICIANS NEW PROGRAM REQUEST FORM
Date Submitted: ECU PHYSICIANS NEW PROGRAM REQUEST FORM Department: ECU Physicians Section: Administrator/Contact Person: Brian Jowers, Executive Director Program Name: Banner Fund/Org: Expected Start
More informationPMO17BR303 The Big Bang Cerner s Approach to Agile Transformation Matt Anderson, PMO Director Cerner Corporation
HOUSTON, TX, USA 5 8 NOVEMBER 2017 #PMOSym PMO17BR303 The Big Bang Cerner s Approach to Agile Transformation Matt Anderson, PMO Director Cerner Corporation Objectives Provide strategies for doing a Big
More informationSustaining Our Buildings & Grounds
Sustaining Our Buildings & Grounds The Next 100 Years University of Alberta June 1 3 2008 Located Edmonton Alberta 3rd largest University in Canada 32,000 undergrads 6,000 grad students 13.9 million sq.
More informationIntegrating Energy Efficiency and Demand Response
Integrating Energy Efficiency and Demand Response Energy Efficiency and Active Demand Management Colleen M. Snee, Director - Integrated Demand Resources Johnson Controls, Inc. ACEEE Energy Efficiency as
More information10 Steps to become a Lean Enterprise. Level 2 Lean Practitioner In Manufacturing Training Course. Step 1 - Part 2
10 Steps to become a Lean Enterprise Level 2 Lean Practitioner In Manufacturing Training Course Step 1 - Part 2 Table of Contents Welcome to Lean Certification Online... 3 Course Objectives... 4 Elements
More informationLean Systems Thinking: A Roadmap for Operational Excellence
Lean Systems Thinking: A Roadmap for Operational Excellence Professor Peter Hines BCCC 2011 Annual Conference 6 th & 7 th April 2011 Inspiring success through pioneering, process-based solutions S A Partners
More informationAEP Utilities Presentation to Edison Electric Institute
AEP Utilities Presentation to Edison Electric Institute Conference AEP Utilities Human Performance Improvement October 4, 2009 Background - Why HPI in AEP Utilities? In 2008, AEP Utilities was top quartile
More informationLeading Practice: Approaches to Organizational Change Management
Leading Practice: Approaches to Organizational Change Management Abstract This document provides recommended approaches to organizational change management (OCM) when implementing CA Project and Portfolio
More informationTRINITY MOTHER FRANCES HOSPITALS AND CLINICS. Robert Jehling Associate Vice President and Chief System Access & Patient Experience Officer
TRINITY MOTHER FRANCES HOSPITALS AND CLINICS Robert Jehling Associate Vice President and Chief System Access & Patient Experience Officer Robert Jehling, Associate Vice President, Chief System Access and
More informationProficiency and Certification in Fundamental Lean Tools
Proficiency and Certification in Fundamental Lean Tools Inventory Management by Kanban, Daily Management, Visual Management, Selecting and Using KPI s in the Laboratory Dr. Katja Lehmann Topics Introduction
More informationReliability Improvement using Defect Elimination
Reliability Improvement using Defect Elimination A Three-Prong Approach The Keystone to Safe, Reliable, Profitable Production Michael Voigt 2006 KBC. All Rights Reserved. 1 Introduction Michael Voigt 19
More informationEVOLVING THE LEAN JOURNEY AT DENVER HEALTH. The Path to Big Lean
EVOLVING THE LEAN JOURNEY AT DENVER HEALTH The Path to Big Lean Objective Provide a Lean Deployment Framework with practical examples from Denver Health to help advance Big Lean everywhere. Phases of Transformation
More informationTraffic Division Public Works Department Anchorage: Performance. Value. Results.
Mission Promote safe and efficient area-wide transportation that meets the needs of the community and the Anchorage Municipal Traffic Code requirements. Direct Services Design, operate and maintain the
More informationLeadership Academy. Denise Dwight EXCEL Coach October 28, 2010
Leadership Academy Denise Dwight EXCEL Coach October 28, 2010 Relate not Compare!! 2 Learning Objectives: Review Linkage Grid Execution Results to Date Connect to Purpose & How to Make it Stick Hardwire
More informationTRUST BOARD - February Workforce Report. Finance & Performance Committee. Workforce changes with continuous service re-configuration.
def Agenda Item: 9c TRUST BOARD - February 2012 Workforce Report PURPOSE: PREVIOUSLY CONSIDERED BY: To brief the Board on the strategic analysis of key current Workforce / OD issues facing the organisation
More informationBuilding People Creating a Culture of Collaboration
Building People Creating a Culture of Collaboration Bob Howell & John Gill, SSOE Group October 5 th, 2016 Introductions SSOE Group is a global project delivery firm specializing in architecture, engineering,
More informationImprove Patient Satisfaction Through Employee Rounding. Tracking & Improving Employee Satisfaction Scores
Improve Patient Satisfaction Through Employee Rounding Tracking & Improving Employee Satisfaction Scores Table of Contents Overview Rounding and Communication Rounding and Employee Engagement Rounding
More informationTeam Huddle: Strategic Planning to Navigate the Future
Team Huddle: Strategic Planning to Navigate the Future Lindsey Smith, PharmD, MS Coordinator, Pharmacy Strategic Initiatives - Massachusetts General Hospital Objectives Identify essential steps in the
More informationIs there a Roadmap for Transformation?
Is there a Roadmap for Transformation? Continuous Improvement in Healthcare: A Roadmap for Transformation Cleveland Clinic November 12, 2012 Alice Lee Vice President, Business Transformation Beth Israel
More informationMONTEFIORE HEALTH SYSTEM
COVER STORY MONTEFIORE HEALTH SYSTEM www.montefiorehealthsystem.org / Annual revenue: $4 billion / Headquarters: Bronx, N.Y. / Employees: 22,314 / Charles Agins, vice president of finance: We want to add
More informationIs Lean a failed theory for public services? Professor Zoe Radnor Professor of Service Operations Management Dean, School of Business
Is Lean a failed theory for public services? Professor Zoe Radnor Professor of Service Operations Management Dean, School of Business Lean not just for the Private Sector Plus Local Government, Fire and
More informationThe Value of Agile Self-Service Analytics. Mike Zuschin Director, Decision Support & Business Intelligence March 3 rd 2016
The Value of Agile Self-Service Analytics Mike Zuschin Director, Decision Support & Business Intelligence March 3 rd 2016 Agenda Cleveland Clinic & Early Analytics Success: The Phantom Menace Meeting Increased
More informationPanorama WRHA Public Health Staff Development December 10 & 11,
Panorama WRHA Public Health Staff Development December 10 & 11, 2013 --------------------------------------------- Presentation Overview Panorama Overview Change Management Principles Change Readiness
More informationDelivering End-to-End Supply Chain Excellence
Delivering End-to-End Supply Chain Excellence -The DCMA Perspective- Ms. Marie A. Greening Director, Operations and Aeronautical Systems Divisions 19 March 2009 DCMA Mission We provide Contract Administration
More informationHeat and the Smart Energy System
Heat and the Smart Energy System Jeff Douglas Energy Technologies Institute Heat and the Smart Energy System 1. Why is Heat Important? 2. Meeting National Emissions Targets 3. Developing Power Networks
More informationFY17-FY18 Audit Plan. Office of Internal Auditing
FY17-FY18 Audit Plan Office of Internal Auditing -Page Intentionally Blank- TABLE OF CONTENTS Executive Summary... 4 Audit Plan Details... 6 Budgeted Hours... 7 Risk Assessment... 8 Allocation of Resources...
More informationON-THE-JOB TRAINING BLUEPRINT
ON-THE-JOB TRAINING BLUEPRINT SUPERVISOR MODULE BUILDING EFFECTIVE CALL CENTRE WORK TEAMS Developed in collaboration with Customer Service Transformation Pte Ltd Copyright Singapore Productivity and Standards
More informationLean Culture. Creating a Culture for continuous improvement to better serve our Customers
Lean Culture Creating a Culture for continuous improvement to better serve our Customers Purpose: To understand the need for improvement and outcomes we can achieve through a new way of thinking,, leadingl
More informationThe Accountability Factor. Accountable Leadership Nets Results! EXCEL
The Accountability Factor Accountable Leadership Nets Results! EXCEL OU Health Sciences Center 300 Acre Complex Dates back to 1917 27 Member Organizations 7 Health Related Colleges: OUHSC represents a
More informationProficiency and Certification in Fundamental Lean Tools
Proficiency and Certification in Fundamental Lean Tools Inventory Management by Kanban, Daily Management, Visual Management, Selecting and Using KPI s in the Laboratory Dr. Katja Lehmann Topics Introduction
More informationBreaking the Silo Mentality Working With Opinion Leaders
CBI s 2 nd Annual KOL Conference Breaking the Silo Mentality Working With Opinion Leaders Kashif Chaudhry Objectives Share a view on the changing environment impacting the pharmaceutical industry and KOL
More informationecqm Implementation and Submission Insights Cerner Corporation Nebraska Methodist Health System
ecqm Implementation and Submission Insights Cerner Corporation Nebraska Methodist Health System Agenda: 2015 Pilot Program Overview Client Perspective Questions 1 2015 ecqm Pilot Program Overview of 2015
More informationHow to Improve Healthcare Payer Operations with Data
How to Improve Healthcare Payer Operations with Data Andy Dé, Senior Industry Director for Healthcare and Life Sciences The Root Cause for Better Care More than ever, the healthcare industry is challenged
More informationThe Faster Road to Innovation Why Workopolis Went Agile
The Faster Road to Innovation Why Workopolis Went Agile What I m Covering Today Why did we transition to Agile? What we wanted to Achieve Highlights of How We Did It What we Achieved What we Learned Technology
More informationINNOVATIVE MINDSET. Swaran Sidhu - Head of Fleet Technical management IATA MCC SEPTEMBER 16
Swaran Sidhu - Head of Fleet Technical management IATA MCC SEPTEMBER 16 something about us > What we do: We are low-cost European point-to-point short-haul airline. > Where we do it: Intra-European short-haul
More informationDave Honkanen Sr. Director, EPO Prime Therapeutics. The EPMO: Strategy to Execution
Dave Honkanen Sr. Director, EPO Prime Therapeutics The EPMO: Strategy to Execution September 30, 2010 Speaker Background Intro 2 Honkanen Consulting, Inc. Intro Prime Therapeutics is a thought leader in
More informationLife After Relaunch Renewing Your Strategy for Digital Customer Engagement
Life After Relaunch Renewing Your Strategy for Digital Customer Engagement Featured speaker: Stephen Strong Director of Digital Northwestern Medicine Moderated by: Jeff Cram Co Founder Connective DX Sponsored
More informationACA Communications Requirements: An Employee Relations Opportunity
ACA Communications Requirements: An Employee Relations Opportunity Presenter: Si Nahra, Ph.D., President May 29, 2014 About Health Decisions, Inc. Pioneering Specialists in Group Health Care Post-Payment
More informationManagement Systems. Linkage. 26 March Text #ICANN49
Management Systems Linkage 26 March 2014 Agenda Introduction /Overview Strategy Strategic & Financial Planning Implementation Operating Plan Budget / Cost Mgmt. Project Portfolio Mgmt. People Performance
More informationLean Silver Certification Essential Body of Work
The Essential Body of Work (EBW) describes the tasks conducted by lean professionals and thus lays the groundwork for understanding and evaluating the Lean Certification requirements. The tasks are listed
More informationHID Global. Lean Operations & Finance. Overview: ASSA ABLOY (HID Global Parent Company) Teaming Up at HID Global September 2010
HID Global Lean Operations & Finance Overview: ASSA ABLOY (HID Global Parent Company) The worldwide leader in locking solutions Annual revenues of $4.8 billion in 2009 150 companies in 50 countries Over
More informationNHS Highland Internal Audit Report Managing Sickness Absence August 2011
Internal Audit Report Managing Sickness Absence August 2011 Internal Audit Report Managing Sickness Absence August 2011 1 Executive Summary...1 2 Background...2 3 Scope...2 4 Summary of Findings...2 5
More informationCattle Outlook. January, 2018
Cattle Outlook January, 2018 Cattle Outlook January 2018 In This Issue: Supply Fundamentals Demand Fundamentals Summary 2 Historical Price Reference Where are Cattle Prices Currently, And Where are they
More informationMetrics-Based Process Mapping (MBPM)
Metrics-Based Process Mapping (MBPM) Society for Health Systems Webinar February 17, 2009 Company LOGO Learning Objectives The key time and quality metrics for designing Lean processes. The difference
More informationDynamic Reallocation of Portfolio Funds
Complete Perspective. Smart Decisions. #StrategicPMO Dynamic Reallocation of Portfolio Funds Ben Chamberlain Chief Product & Marketing Officer Ben.Chamberlain@umt360.com Agenda What s wrong with traditional
More informationSituation and Outlook of the Canadian Livestock Industry
Situation and Outlook of the Canadian Livestock Industry 2011 USDA Agricultural Outlook Forum Tyler Fulton February 25, 2011 tyler@hamsmarketing.ca Lost in Translation Canadian Livestock Industry - Outline
More informationHEALTHCARE DASHBOARDS
idashboards for Healthcare HEALTHCARE DASHBOARDS An idashboards ebook Healthcare Dashboards An idashboards ebook Contents 1. What are Dashboards? 3 Why Data Visualization? 2. Who is idashboards? 4 3. Why
More informationTeamcenter Page 1. Siemens PLM Software Siemens Product Lifecycle Management Software Inc. All rights reserved
Teamcenter 2007 Page 1 Teamcenter 2007 Launch Sammy Sit Marketing Director Teamcenter Marketing Asia Pacific Announcing Teamcenter 2007 Delivering as promised Fully Integrated PLM suite End-to-End, Collaborative
More informationQuality Impact Assessment Procedure. July 2012
Quality Impact Assessment Procedure July 2012 1 Document name Quality Impact Assessment Procedure Version 3.0 Document author (name/title) Karen Warner Compliance lead (name/title) Mark Turner, Assurance
More informationInnovations with "Best of Breed" Solutions:
Innovations with "Best of Breed" Solutions: Valuable Lessons Learned by PinnacleHealth Laboratories Laboratory Executive War College May 14, 2008 Presented by: Judy Judith R. Darr, MS MT (ASCP) SH DLM
More informationMichigan s Welcome Centers Promoting Tourism
Michigan s Welcome Centers Promoting Tourism Free Publications Distribution Promotional Displays Promotional Giveaways Promotional Events Welcome Center Visitor Counts 2009 7,481,917 4.3% decrease from
More informationChanging Healthcare Culture. Bernard Lawless, MD Provincial Lead, Critical Care and Trauma Ministry of Health and Long-Term Care
Changing Healthcare Culture Bernard Lawless, MD Provincial Lead, Critical Care and Trauma Ministry of Health and Long-Term Care Overview What is culture? Impact of culture on implementing healthcare policy
More informationTransforming your Historical Metrics to a Futuristic State
Transforming your Historical Metrics to a Futuristic State Forrest W. Breyfogle III CEO, Smarter Solutions, Inc. SmarterSolutions.com +1 512.918.0280 Forrest@SmarterSolutions.com Copyright 1992 2014. All
More informationIntersection of LEAN and the LIS. Megan Schmidt. Product Manager, Sunquest Information Systems, Inc. Patrick O Sullivan
Intersection of LEAN and the LIS Megan Schmidt Product Manager, Sunquest Information Systems, Inc. Patrick O Sullivan Laboratory Director, Florida Hospital Orlando Agenda Manufacturing Mindset LEAN Principles
More informationFrom Both Sides: TSP from Within & Beyond
H-1 Weapons System Support Activity (WSSA) From Both Sides: TSP from Within & Beyond Presenter: Susan Weaver AH-1W Block Manager susan.weaver@navy.mil 1 Background Two years ago my presentation was on
More informationReinforce, expand, refocus Ashfield s syndicated services
Reinforce, expand, refocus Ashfield s syndicated services A syndicated detail slot offers a compelling way to conduct detailed promotional sales calls for newly launched products, campaign realignment
More informationUsing the Shingo Model for Operational and Quality Excellence
Using the Shingo Model for Operational and Quality Excellence Presented by: Vern Goodwalt of the The 3 Point Group A well though out approach effectively deployed favors positive results. Email: the3pointgroup@aol.com
More informationPredictive Conversations
Predictive Conversations Measuring Word of Mouth and Predicting Business Outcomes Ed Keller, CEO Rick Larkin, VP Analytics August 11, 2017 MASB Opening thoughts Intrinsically people know conversations
More informationOregon Health & Science University: Revising Revenue Cycle Processes to Prevent Avoidable Denials and Increase Revenue
Oregon Health & Science University: Revising Revenue Cycle Processes to Prevent Avoidable Denials and Increase Revenue Diana Gernhart, SVP Hospital Chief Financial Officer, OHSU Sondra Cari, Senior Director,
More informationUsing Big Data to Improve Clinical Quality at Kaiser Permanente, Southern California
Using Big Data to Improve Clinical Quality at Kaiser Permanente, Southern California Presentation to the Canadian Medical Protective Association at the Information Session of the Annual Meeting August
More informationBusiness Intelligence Intelligent Business
Business Intelligence Intelligent Business Cameron Cox, III, MHA, FACMPE CEO, MSOC Health Learning Objectives 1. Definitions: (Big) Data, Dashboard, Analytics 2. Review effective dashboard principles 3.
More informationFive Steps for Successful 2014 Business Planning
Five Steps for Successful 2014 Business Planning Edward Marshall, GM, s Vertical NetSuite Jeanne Urich, Managing Director Performance Insight Edward Marshall General Manager, s Vertical NetSuite Richard
More informationDaily Continuous Improvement
Daily Continuous Improvement Using Kata Methodology to integrate Continuous Improvement into Daily Tasks 6/5/2015 1 Acknowledgements Mike Rother, author of Toyota Kata Ken Blanchard & Sheldon Bowles, authors
More informationMore than 2000 organizations use our ERM solution
5 STEPS TOWARDS AN ACTIONABLE RISK APPETITE Contents New Defining Pressures Risk Appetite and Risk Tolerance Benefits The 5 Best of Practices Risk Assessments Benefits of an Actionable Risk Appetite More
More informationITIL in the Workplace The Practical Application of a Best Practice Framework Susan Ryan April 3, 2009 Agenda Hello! Why IT Service Management? ITIL 101 Maturity Assessment and Roadmaps Project Foundation
More informationThe ShawCor Manufacturing System. SMS Leadership Development
The ShawCor Manufacturing System SMS Leadership Development Agenda Senior Leadership Development Site Manager Development Supervisor Development Senior Leadership Development Identifies activities that
More informationwith Dr. Maria Rey-Marston Lecturer, Georgia Tech Supply Chain & Logistics Institute Managing Partner, MRM+ Partners LLP
1 Webinar: Measuring & Managing Supply Chain Performance with Dr. Maria Rey-Marston Lecturer, Georgia Tech Supply Chain & Logistics Institute Managing Partner, MRM+ Partners LLP MEASURING AND MANAGING
More informationNew Advances in ECM:
New Advances in ECM: How content management is transforming HIM practices Dan Stober Solution Consultant Recall Healthcare IT Challenges One EMR was supposed to be enough Is everything really in the EMR?
More informationEnterprise Content Management Solution Planning Presentation to IM Aware March 16, 2018
Enterprise Content Management Solution Planning Presentation to IM Aware March 16, 2018 2018/03/16 One Government Vision WHAT PRR Process Review and Renewal Modernize business processes with leading practices,
More informationMontana DPPHS Enterprise Architecture. Montana Department of Public Health and Human Services Deloitte Consulting LLP
Montana DPPHS Enterprise Architecture Montana Department of Public Health and Human Services Deloitte Consulting LLP Presenters Ron Baldwin CIO, Montana Department of Public Health and Human Services David
More informationWhat is Lean Thinking?
Lean Six Sigma Presenter Dale Schattenkirk Director in KPMG s Advisory Services practice. He is a Certified Human Resource Professional and a Lean Six Sigma Master Black Belt. Dale has 18 years of experience
More informationPASSPORT TO PERFORMANCE Your Year-End. Empowering you to do your best work every day
Your Journey @ Year-End Empowering you to do your best work every day YOUR JOURNEY We know that our success as a business depends on the success of the people within it. When we help everyone continue
More information