DRAFT. a. Time to authorize a bank card transaction

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1 Albuquerque, M Arlington County, VA Arlington County, VA Austin, TX SCC Sep-11 Oct-08 Sep C Parkeon $12,000 $7,150 $7,400 1 ($150) BOTH BOTH BOTH batch -1x/day real-time don t' know $12,000 $7,300 $7,400 $45 $47 Alarms/Monitoring (included in $17) (included in $45) included in $47 through county treasurer's office vendor included in $47 $45 $ Some problems identifying issues, but thinks it's more internal given the rapid change/increase in multi-space meters Electromic Meter Cost Comparisons

2 Alarms/Monitoring (included in $17) Austin Baltimore, MD Baltimore, MD Berkeley SCC Oct-08 Sep-11 Oct Parkeon Strada C $7,500 $7, ($200) ($75/hr - base installation = $600)) R $1000/R (1+ years) ($27/yr) BOTH both BOTH 7-10s $7,500 $8,400 $48 $45 included in $48 (included in $45) included in $48 (city processes internally) included in $48 R $48 $45 Cost efficient and not much maintenance. In ov 2008, per a ruling by council, they have to install six Parkeon Pay stations to test. 9.1 R 9 "The support we receive from our vendor is EXCELLET!!! From the technicians to the helpdesk to the manager. Whatever we need they are always very prompt and courtesy. I have no complaints at all." Changed from batch to real-time. Feels some components are pricey, but they haven't had to make many replacements. Electromic Meter Cost Comparisons

3 Alarms/Monitoring (included in $17) Boulder, CO Boulder, CO Boston, MA Buffalo, Sep-11 Oct-08 SCC Oct-08 es /2004 Parkeon Strada Cale MP $7,700 $9, (see note) Both BOTH BOTH real-time 6-8s 3-4s don't know $7,700 $9,999 $45 ($42.50) included in $45 Cale included in $45 included in $45 $42.50 $ Would like alarms, statistics and reports to be more immediate/real-time. Concerned about the price of the extended warranty and the high dollar amount they have to pay to the credit card companies in fees. Looking into parts to percent water from irritating credit card and coin slots. Pay $30 a month for each pay station for parts and service. Electromic Meter Cost Comparisons

4 Alarms/Monitoring (included in $17) Cambridge, MA Charlotte, C Chicago, IL Cincinnati, OH Sep-11 Sep-11 Oct-08 Sep-11 y & 2005 Digital Luke Digital & Luke Parkeon Stelio (104) & Strada (90) Cale $10,145 $7, yr A $3,500 per tech A A A BOTH 1 min 10s not currently used $10,145 $7,998 $15 included $15 $10 $20 $20 $30 $80 $ Would like survey results if released. Have had recent problems around communications and receiving signals. Single space currently but are in the process of buying multi-space. The contracts have been approved and they are awaiting funding. Believes the multi-space meters will be from Cale, but is not sure of model or number of machines. Electromic Meter Cost Comparisons

5 Cincinnati, OH Denver, CO Glendale, CA Houston, TX Oct-08 Oct-08 Sep-11 SCC Parkeon Parkeon Stelio Digital Luke Digital Luke (36 on streets) 1000 ~$9,000 $7, Alarms/Monitoring (included in $17) Currently doing a study to see if they want more pay stations to include debit and credit card options. (A/C/ powered) A (haven't used it) ($800/yr) $486 o Both Both 45s real-time A ~$9,000 $7,314 $50 A (included in $50) A via city processor (BOA) A (see notes) A 8 or decided to go with A/C power versus solar for maintanence reasons. Has continued to buy the $800/unit/year warranty - allows free repairs and Parkeon machines never worked right and they received upgrades to system. There has been turnover at Digital many complaints. Also had to fight to get the reposts and some issues with the machines recently due to from the Parkfolio program and they were never right. trying new things and then having resulting and unexpected problems. For wireless, the city bought a cell phone plan for each meter at $25/month (would've been $45 through Digital) $50 Electromic Meter Cost Comparisons

6 Houston, TX Key West, FL Long Beach, CA Long Beach, CA Sep-11 Sep-11 Sep-11 Oct-08 es Luke Parkeon Stelio Parkeon Stelio and Strada $7,314 $8,650 $8, Alarms/Monitoring (included in $17) Are currently self hosted, but are in process to switch to a hosted system through DPT. In doing so they will now have a monthly charge for back office systems, alarm reporting and such. That cost will be $10.00 per meter per month for back office systems, alarm reporting, etc. They pay $1,000 per month for DPT to process credit cards. $250 A (never had to charge the batteries) A A A ($483) $708 both Both BOTH 3-35s real-time $7,314 $8,900 $8,000 A (see note) $45 ($55 for everything below) see note included in $45 see note included in $45 Vendor controlled see note P $45 $ Did not answer many of the questions because he called after PBOT ended the survey. Said the Parkeon Stelio is basically bullet proof and is very pleased with them. Electromic Meter Cost Comparisons

7 Manchester, H Manchester, H Miami, FL Milwaukee, WI Oct-08 Sep-11 Oct-08 Sep Cale PA7 & Display meters Parkeon Stelio and Strada Digital Luke - v2 & Radius $9,000 $9,632 5yr 2 yr Alarms/Monitoring (included in $17) Issues with paper jams when humid and buttons when it freezes. Since pay stations have been installed, their revenue has increased by 50%. Received a full meter for spare parts. R ($260) R ($816) $1,100 BOTH BOTH BOTH 5-6s 1 day 20s 5s-1min R $9,000 $10,708 $45 (see notes) (included in $45) (included in $45) city $ Problems with the bill acceptor, software, bill reader, main board, and the bill stacker. Bill readers are in the middle of an upgrade. The initially purchased it's own server for the Back Office. In 2010 we migrated our server to Digital's with a stipulation that we would have all current and future services included in a set monthly fee. Electromic Meter Cost Comparisons

8 Alarms/Monitoring (included in $17) Milwaukee, WI Minneapolis, M Oakland, CA Oakland, CA SCC Sep-11 Sep-11 Oct present (pilot) & 2007 Digital Luke Cale Compact WQI-PBS-WIFI Cale MP $9,632 $8,434 ~$8, $261 $1,000 $99 $817 (unknown $) both both BOTH 15-20s batch, 2-3x/day <10s $11,809 $8,434 $8,500 A $45 ($300,000/yr for the whole system) A (Included in $45) ($300,000/yr for the whole system) A (Included in $45) in-house A (Included in $45) $ Is currently rolling out cell phone payment module Did not go with Parkeon because of hidden costs and back office rates. Cale has a warehouse and office in Oakland, CA right in the city and she likes that she can call the president of Cale anytime. Electromic Meter Cost Comparisons

9 Pittsburgh, PA Portsmouth, H Portsmouth, H Providence, RI Sep-11 Sep-11 SCC Oct-08 es 2005/ (Cale), 2004 (MacKay) XL Cale (17) & MacKay (10) 20 on street $8,000-$9,000 $7,350 $7, Alarms/Monitoring (included in $17) Will be purchasing Cale contract in the near future. Couldn't answer much since he wasn't 100% sure about the type they were getting. $200 $250 $300 $400 $350 ($39/month) Both Both BOTH (Cale) real-time on a placard real-time $8,000-9,000 $7,350 $8,850 ($45 for everything below) ($45) ($45) (included in $45) (included in $45) Vendor controlled use a separate contractor (included in $45) (included in $45) (included in $45) $45 $45 $ Did not answer all the questions. Electromic Meter Cost Comparisons

10 Sacramento, CA Sacramento, CA Santa Barbara San Diego Oct-08 Sep-11 Sep-11 Oct & Parkeon Stelio Parkeon Stelio & Parkeon Strada Cale MPC Parkeon Stelio (10) & Parkeon Strada (310) 50 $6,600 $11,563 (Strada) and $6,555(Stelio) 5 years Alarms/Monitoring (included in $17) Issues with connectivity and not letting Sacramento know when they are down. They are contracting with Seattle, WA. (see notes) A BOTH BOTH BOTH 5-10s 3-4s 10s $6,600 $11,563 & $6,555 $57.50 A cost based on utilization & bank fees (included in $57.50) $ service - 9, support within IT Bought $100,000 worth of spare parts. Parking meters have tokens, but credit cards cover SmartCard application. Wants to eventually get to the point where coins are not accepted like France and Rotterdam. Electromic Meter Cost Comparisons

11 San Diego San Francisco Seattle, WA Seattle, WA Sep-11 Sep-11 Oct-08 SCC Cale MP104 Duncan VMs Parkeon Stelio (2,100) & Strada (600) Parkeon Strada Rapide $7,150 + $300 (for San Diego blue paint) $6,365 $8, months none - 3yr for $300 5 Alarms/Monitoring (included in $17) ($150) ($450 - SF installed in-house) one time - $5,000 R R ($445) R R $300 for years 4 & 5 credit BOTH 12-14s few seconds 5-7s $7, 450 $7,015 $8,775 $45 $40 $43 (included in the $45) (included in the $40) (included in the $43) (included in the $45) Use PayPal (included in the $43) (included in the $45) (included in the $40) (included in the $43) $45 $40 $43 (included in the $43) R R 10 Satisfaction has been highly variable depending on how busy they were with other projects and a number of other factors. Have purchased an additional 96 meters. They budgeted $450/station/year to cover parts and services as their warranty is set to expire. Electromic Meter Cost Comparisons