LEADING THE EVOLUTION TO NEXT-GEN INFRASTRUCTURE SERVICES

Transcription

1 LEADING THE EVOLUTION TO NEXT-GEN INFRASTRUCTURE SERVICES

2 There s not a day that goes by without opinions, features and advertising in industry media, talking about the consumerization of IT, bring your own device, big data and the anytime-anywhere workplace. It s a sign of the times the next evolution of enterprise technology is developing to meet the needs of this data-demanding, 24x7 connected era. It s a trend that not only drives the behaviors of your markets but also affects the way your employees see you as an employer. Enterprises are faced with the demands of two types of consumers those that buy and use your products and services, and those that rely on dynamic technology from you to do their job well, feel engaged and able to collaborate with colleagues both locally and around the world. Your consumers are now in control, and you need to keep this in mind when planning your IT strategy and budgets. It s now quite possible that the CIO doesn t hold all the technology cards: As systems become the lifeblood of all departments, marketing, HR, finance and others all need faster, more intuitive tools to ensure the success of the business. 2 leading the evolution So what does it take for an enterprise to ensure that its existing systems are up to such demands? Is it enough to buy more storage, upgrade staff devices, buy a videoconferencing system or move applications to the cloud? Embracing new opportunities such as virtualization and as a Service models will be much easier if they are embedded into your enterprise IT roadmap, with the future in mind and with sustained investment. It s time to get in shape to be able to adopt new technologies early and realize cost-savings that can be reinvested in next generation systems. The technology we are using today was not built for this new era; transformation has become an imperative. CSC has invested in the most critical game-changing infrastructure, working with our partners and focusing on the technology that will accelerate your business and prepare your infrastructure for the next generation.

3 CLOUD SOLUTIONS TECHNICAL CONSULTING WORKPLACE SERVICES DATA CENTER SERVICES Desktop LAN Service STORAGE & COMPUTE Storage as a Service Mobility WAN Service Managed Storage Services Unified Communications & Collaboration Internet Service Service Desk Managed Data Center Services Managed Mainframe Managed Midrange SERVICE MANAGEMENT Service Request Management Operational Service Management Remote Management Services Asset & Configuration Management WORK STYLE DESIGNED EXPERIENCE CONSOLIDATION & TRANSFORMATION FLEXIBLE SCALABLE SECURE END-TO-END MANAGEMENT next-gen infrastructure services 3

4 WORKPLACE SERVICES Transform the end user experience by focusing on their needs. Embrace innovation with the next-generation technologies and tools your workforce expects. Accelerate productivity by simplifying anywhere, anytime access to data and applications your employees need to work at their best. Attract and retain talent by delivering a secure, personalized and simplified user experience that seamlessly flows across devices. Optimize collaboration and creativity by offering a space without boundaries where employees can work together, regardless of time, location or technology constraints. 4 leading the evolution

5 The goal is to optimize how work gets done by improving employee technology tools and the supporting infrastructure. Your priorities should consider remote working, employee productivity and satisfaction, collaboration with external organizations and the heightened security risks of the 21st century. CSC Workplace Services address these predominant IT trends shaping the future of the workplace. There are four major components in CSC Workplace Services all of them tightly integrated to enable a highly productive and interactive user experience, whether the user is across the street or thousands of miles away in another corner of the globe. These components are supported by some of the most advanced technologies on the market and powered by our alliances with leading tech companies. 1. Desktop Services These consist of traditional managed desktop, virtual desktop, desktop transformation and desktop assessment solutions, as well as enterprise print solutions and Windows upgrade services. CSC Desktop Services provide work style services that give instant access to the right devices, applications and access to optimize user productivity. 2. Mobility Services Employees now enjoy instant access to personal information on their smartphones, tablets and other mobile devices. They also want to use their personal mobile devices to connect to company data. By introducing a bring-your-own-device (BYOD) program, you can boost productivity and leverage devices that your employees are happy using. CSC s Next-Gen Mobile Device Management solutions allow you to control access to corporate data, keep data secure, and gain cost savings and scalability. 3. Unified Communications and Collaboration Services The move to more flexible working arrangements from home and offsite and the need for increased business agility, is driving demand for services that support collaboration between employees. More and more people are interacting with colleagues remotely, and the need for quick decision making and delivery of business outputs is increasing. Getting access to the right people at the right time, using the most appropriate communications method, is crucial for smooth business operations. To improve collaboration within and between teams, we have developed a suite of Unified Communications and Collaboration Services, including multimedia conferencing, softphones, SharePoint, video/ telepresence, instant messaging, CloudMail, and social networking tools. 4. Service Desk Our award-winning managed services provide you with a fully integrated workflow for onsite and remote staff support as well as robust self-service, automation and password-reset capabilities. You can now offer your employees 24x7 support from any device saving you money and dramatically reducing calls to the help desk. If you d like more information about how CSC can help your business get fit for the next generation, click here to contact us we ll be happy to discuss your situation in more detail. next-gen infrastructure services 5

6 DATA CENTER & CONNECTIVITY 6 leading the evolution

7 Data center & Connectivity Continuity of service to your consumers and staff is at the heart of your technology strategy, so it s important that you have an uncomplicated environment to manage and your suppliers understand the needs of your business. End-toend delivery of business applications may not always be managed under one roof in fact, it s almost a certainty so how do you ensure everyone along the chain understands their role and is accountable? Many suppliers will only concern themselves with their piece of the puzzle, often leaving you holding the risk and messy handovers. In a crisis, the last thing you want is to be negotiating the terms of the contract and what is and isn t in scope. What might have initially seemed like a inexpensive solution may in fact turn into a timeconsuming, costly and complex inconvenience. As a systems and application integrator, CSC understands your requirements from the data center facility (yours or ours), across platforms and the network, ensuring that applications run smoothly for the end user wherever they may be. Planning for the needs of applications and your consumers, we will architect solutions so data, networks and storage are managed effectively and seamlessly. WAN Services CSC s Wide Area Network (WAN) Service is an integrated, end to-end engineering and operations service offering that provides evaluation, design, implementation, operational and optimization services for WAN infrastructures. The service offers both efficiency and effectiveness. Efficiency is achieved through service and delivery standardization. Effectiveness is realized through problem ticket reduction and the use of industry best practices. Supporting business-critical and converged applications, such as unified communications and collaboration, video and voice, CSC Enterprise WAN enables user devices to access the applications and data required to support their business processes. Quality of service (QoS) is implemented to provide traffic prioritization for real-time services, such as voice and video. LAN Services CSC Enterprise LAN is a fully integrated, fully managed portfolio of wireline and wireless LAN capabilities built to enable the best possible application performance whether the user is across the street or across the globe. Crafted to optimize the delivery of converged applications voice, video, data or Internet access CSC s solution is often combined with our other network offerings (such as WAN and Data Center switching services) for a rich, end-to-end application experience and uninterrupted quality of service, from user device to application. Internet Services The Internet provides rich data and resources to drive business processes but you need to protect that mission critical data and make sure that it is safe and secure, that is why at CSC we have made sure that our Internet Service provides a robust and secure method for connecting to customers, companies and vendors using the global Internet. The service is built around best-practice architectures for the security, high reliability and connectivity needed by businesses today. If you d like more information about how CSC can help your business get fit for the next generation, click here to contact us we ll be happy to discuss your situation in more detail. next-gen infrastructure services 7

8 Storage & COMPUTE COST SAVING AT THE CORE By aligning your storage and compute platforms with our recommended architecture, operating systems and runtime libraries, we ensure optimized performance across the enterprise. We appreciate that updating legacy platforms and infrastructure can be daunting and you re concerned about the risks. We understand the complexities and guarantee high availability and operational continuity, even during transitions, adapting new technologies to suit your needs & making process improvements. Managed Mainframe Services Managing a mainframe environment is often complex and costly. Too much equity is trapped in the process of training and replacing resources that are also hard to find. You need management of your core systems to be secure, robust and as risk free as possible. CSC s experience implementing managed mainframe environments, can free up that equity and help you release internal resources to concentrate on core business processes. Our Managed Mainframe Service provides the right technology without a large up-front commitment or knowledge currency within your work force. New technology increases business productivity, reduces your time to market and enables your business to grow, so we want to ensure you have these opportunities without worrying about your core systems. CSC can also talk to you about the next generation in mainframe, zlinux, a low cost option to rehost many applications saving you up to 40% in hosting costs. We work across your platforms to ensure that your exposure to risk is minimized on all levels, leaving you to focus only on your business strategy. It s much simpler to consume a managed service that offers benefits like these: Global scale for resources, anywhere, anytime, with the right skills Strategic alliance partner relationships with all key vendors; hardware and software Independent approach 20% reduction in day to day running costs Lower cost re-hosting of application, potentially saving 40% Less risk Global and local sourcing Managed Midrange Services Do you want to apply businessfocused virtualization technology to get more out of your midrange assets? Our Midrange Services offer a flexible solution whether you have servers onsite or want to take advantage of our data centers. We treat your midrange hardware as a single pool of processing, storage and networking power, allocated to suit your business requirements. This means your enterprise can: Optimize total cost of ownership 8 leading the evolution

9 Improve performance, agility, stability and availability Predict monthly expenditures Future-proof systems Meet compliance obligations Storage as a Service Many organizations spend more than they need to on storage infrastructure and associated costs, and in most cases this expenditure isn t actually solving their most pressing data-related problems. Lower your storage costs: Stop tying up capital in the depreciating asset that is storage pay only for the storage you actually need and use. Expect industry savings: Since storage costs less and less every year, our rates are adjusted annually, so industry savings get passed along to you. Deploy storage rapidly: Initial setup of your storage should happen in weeks not months with ongoing incremental needs occurring overnight. A little buffer will also help with urgent requirements. Scale up and down, as needed: Scaling quickly is essential for your agility. Efficient backup: Advances in technology mean that disk storage is the only way to go. Tape drives are costly and not always reliable. Plus, backup times are improved by as much as 60%. By streamlining and simplifying your compute and storage requirements you can typically boost performance and slash costs by up to 40%. All these opportunities are a reality with CSC Storage as a Service. You pay only for the storage you use, when you use it. Setup is fast, too; adding or removing capacity is even faster backups are efficient and quick, and our clients have enjoyed operatingcost reductions of 30% or more. That money is now being spent on high-value strategic initiatives that optimize their business growth. If you d like more information about how CSC can help your business get fit for the next generation, click here to contact us we ll be happy to discuss your situation in more detail. CSC Storage as a Service Store File and block-level data storage for your business applications in a fully managed, utility-based service CSC Storage as a Service Recover A next-generation data protection service that replaces the need for traditional magnetic tape backup with modern, disk-based technologies CSC Storage as a Service Archive An intelligent, fully managed, pay-as-you-go service that can cut the cost of storing infrequently accessed files by as much as 30% CSC Storage as a Service Assessment Our expert consultants can analyze your storage estate and provide you a strategic roadmap with specific actions to drive measurable improvements in performance, effectiveness and flexibility next-gen infrastructure services 9

10 The CSC Service Management framework drives efficiencies to standard solutions that encourage self-service and process automation. Operational Service Management In today s world, IT is faced with meeting growing business demands for faster and more flexible IT services, mandates for IT cost reductions, and increasing complexity in managing multiple service providers. CSC Operational Service Management (OSM) is a scalable ITIL aligned solution powered by multi-discipline ITIL qualified professionals. The service is interlocked with your business objectives, allowing you the freedom to concentrate on your business objectives while we worry about the details. Using established and proven service management capabilities, CSC helps reduce your downtime and proactively decrease the number of logged incidents, while supporting your business growth. CSC OSM delivers a range of benefits: Provides a consistent level of service delivered to the customer, end-users and the business Offers full transparency of the customer IT environment Ensures that IT capacity meets business demand in a cost effective manner Asset and Configuration Management From increasing security requirements and legislative regulations to internal pressures from end-users, getting a grip on your IT assets is essential to delivering quality IT services. CSC Asset and Configuration Management (ACM) identifies, captures and manages your IT asset information from cradle to grave to ensure cost reductions and maximum ROI, enabling you to: 10 leading the evolution

11 service THE NO-COMPROMISE SERVICE MODEL management Reduce capital and operational expenditures via efficient utilization of IT assets Improve business forecasting to address future budgets and growth plans via per device pricing Meet security and legislative auditing requirements, including data wiping and green IT disposal at asset end of life CSC ACM is a fully managed service consisting of three key elements: Hardware Asset Management: The asset lifecycle process starts with procurement and ends with asset retirement or disposal. HAM complements and uses a sub-set of data within the Configuration Management Database (CMDB) Software Asset Management: Enables license utilization optimization and cost reductions by more efficiently harvesting licenses across the organization Configuration Management: Combined with CSC s OSM offering, Enables predictive analysis of future plans, letting you assess and mitigate the risk of future changes Remote Management services As more users work remotely, the need for effective management of remote services is more critical than ever. You re faced with supporting multiple technology areas and meeting end user demands for availability and always-on service. The remote management services market is complex, with a range of service providers, vendors and pricing structures. CSC Remote Management Services (RMS) helps clear up the confusion by providing a single team to monitor services and react to events to begin incident reduction 24x7, before your users tell you their service is down. CSC RMS supports your needs by providing: Structured incident triage to enable timely repair and resolution of service impacting events Linkage between CSC delivered services (data center, platform, applications) and operational service management using ITIL processes Enablement of global monitoring scalability as infrastructures change and grow RMS is based on the instrumentation of core CSC services provided in the areas of data center, platform, and application services. RMS operations monitor integrated tools to quickly identify the root cause of serviceimpacting events. The instrumentation provided via RMS also provides information needed for problem and performance management as part of OSM capabilities. Service Request Management IT is increasingly faced with reducing the time to market of its offerings and easing the difficulty in controlling costs associated with service requests. To increase user satisfaction, you must simplify access to technology goods and services and align IT offerings to your enterprise business and strategy. CSC Service Request Management (SRM) facilitates the selection, ordering and delivery of enterprise IT goods through a self-service experience and global capabilities. Fully integrated with CSC Service Management, service requests are managed throughout their lifecycle to allow customers to attain financial, business and operational efficiencies. CSC SRM fits a wide variety of customer profiles, business needs and market demands, scaling as required, and delivers: Increased IT standardization and better control of IT spends Management of the availability, provisioning and consumption of services across providers Support for IT portfolio management, financial management and vendor management CSC SRM is ITIL aligned and uses leading technologies to provide timely and accurate delivery of IT goods and services requested by our customers. The offering operates alongside the Enterprise Service Desk, making requested items easy to order and easy to get. If you d like more information about how CSC can help your business get fit for the next generation, click here to contact us we ll be happy to discuss your situation in more detail. next-gen infrastructure services 11

12 Worldwide CSC Headquarters The Americas 3170 Fairview Park Drive Falls Church, Virginia United States Asia, Middle East, Africa 20 Anson Road #11-01 Twenty Anson Singapore Republic of Singapore Australia 26 Talavera Road Macquarie Park, NSW 2113 Australia +61(2) Central and Eastern Europe Abraham-Lincoln-Park Wiesbaden Germany Nordic and Baltic Region Retortvej 8 DK-2500 Valby Denmark South and West Europe Immeuble Balzac 10 place des Vosges Paris la Défense Cedex France UK and Ireland Region Royal Pavilion Wellesley Road Aldershot, Hampshire GU11 1PZ United Kingdom +44(0) About CSC CSC is a global leader in next-generation IT services and solutions. The company s mission is to enable superior returns on our clients technology investments through best-in-class industry solutions, domain expertise and global scale. For more information, visit us at Computer Sciences Corporation. All rights reserved