The Virtual Customer Service and Sales System

Transcription

1 FaceKom by techteamer The Virtual Customer Service and Sales System techteamer.com

2 ABOUT Faced with the fact that visiting customer service offices personally for administration is always time-consuming, inconvenient and in some cases nerve-racking, TechTeamer realized the increased importance of creating a virtual customer service and sales channel. TechTeamer is driven by a perpetual hunger for achievements and for solving everyday problems using the latest technologies and methods, so we merged all the features and tools used during an on-location customer encounter into a single virtual solution in order to make administration an effective, fast and pleasant experience for both operators and clients as well. Building upon these experiences and having an extensive technological knowledge, we created the Virtual Customer Service and Sales System. WebRTC technology gave us the opportunity to try a fairly new approach in the development of a system which completely virtualizes customer service and administration procedures performed on-location. WebRTC is an open project powered by Google that provides browsers and mobile applications with Real-Time Communications (RTC) capabilities. This enables such features as video conferencing, file transfer, chat or desktop sharing without the need of installing or either internal or external plugins. AREAS OF USE Our Virtual Customer Service and Sales System is a complex B2B, stand-alone software package developed for banks, insurance companies, utility service providers, state organizations, telecommunication companies and other enterprises to reach their clients virtually via video call, without requiring them to install additional plugins or communiactions software. HOW IT WORKS All the user or potential client needs to do is visit your company s website on a desktop machine, a tablet device or on a smartphone and with a single click (and without the need to install any internal or external software or plugins) the client will be in queue for a real-time video call with your representative. Our system meets all the extremely strict security requirements on identification (ID-number, password, face recognition, fingerprint reading) so that clients can easily and safely identify themselves and have an opportunity to open a bank account or to purchase a new product or a new service. This system provides a complete and great solution for Call centers. The software makes it possible to manage and to answer calls, to record and to evaluate them. Videocalls can be archived and replayed at any time.

3 Advantages Whitelabel: the system and it's branding can be easily customized in accordance with our partners' need Fast deployment/integration: it takes only 1-3 months to launch the customized system Available in any languages Marketable: be a modern/digital company which offers live services powered by our solutions A new channel for immediate sales and support Very high quality of video and audio stream Data, audio and video security is ensured by the best industry practices so that they can not be modified or disclosed to a third party Security The system complies with the highest level of bank security tests carried out by Deloitte.

4 Features FOR OPERATORS Managing opening hours Callback requests Administrator tools Supervisor reports OCR identification Inbound and outbound landline calls 2-way live audio/video stream Text chat Presentation Fingerprints reading Supervised recording and replaying File sharing Customer service integration Can be intergated into mobile apps CRM integration Multiplatform: web, mobile FOR CLIENTS Easy login No installation Available in modern browsers and on smartphones (support varies by platform) Video stream Text chat Split screen File sharing Responsive user interface Customer Feedback LICENSING MODEL Lifetime license, customization, integration, implementation, yearly software maintenance and yearly support are all included in the special licensing model provided by TechTeamer.

5 References MKB Bank Task: Developing, integrating and operating TechTeamer s product, the Virtual Customer Service and Sales System which makes it possible to manage issues and procedures effectively via video calls. Technologies: WebRTC, Node.js, WebSocket, Javascript Group size: 5 people OTP Bank Task: Developing smartphone application Technologies: Android, ios Group size: 3 people Mastercard Advisors Task: Developing smartphone application Technologies: Android, ios Group size: 3 people Netrisk.hu Task: Doing side projects, comprehensive UX designs and creating tools for in-house use Technologies: PHP, Symfony 3, Node.js, AngularJS Group size: 5 people iteach.world Task: Creating an entire e-learning platform, WebRTC based virtual classrooms and online courses and developing native mobile applications. Technologies: PHP, Symfony 2, Javascript, MySQL,.NET, ios Group size: 15 people

6 Contact Us FaceKom by techteamer Phone +1 (415) Mobile Address (Hungary) Lechner Ödön fasor 3, Budapest Hungary 1095 Address (San Francisco) 605 Market St., Suite 1400 San Francisco, CA Address (New York) 26 Broadway 3rd floor, New York, NY 10004, USA