Recovery and Resiliency: Supply Chain. Skip Skivington, Vice President of Operations

Transcription

1 Recovery and Resiliency: Supply Chain Skip Skivington, Vice President of Operations

2 Kaiser Permanente At-a-Glance One of the nation s largest not-for-profit integrated healthcare delivery systems Would be ~ 55 on Fortune States and the District of Columbia Over 8.8 million members Labor Management Partnership 35 Medical Centers 2

3 Kaiser Permanente At-a-Glance > 450 Medical Offices > 15,100 Physicians > 164,000 Employees > 558,000 Surgeries/year > 91,000 Deliveries/year > 128 Million Prescriptions/year > 36 Million Doctor Office Visits/year 3

4 Protecting Healthcare Delivery Expanding the Continuity Function 4

5 Healthcare Continuity Management Oversight Group Executive Oversight Group Clinical Workgroup Community Linkages Workgroup Legal Workgroup Public Policy Workgroup Communication & Education Workgroup Facilities Workgroup People Workgroup Supply Chain Workgroup Finance Workgroup Pharmacy Workgroup IT Workgroup MSSA Workgroup 5

6 6 September 14, 2011

7 7

8 Supply Chain Workgroup Case Study: H1N Protect as many people as possible - regardless of where supplies are geographically located at any point in time. 8

9 Fast Fact: KP Supply Chain Workgroup made up of 32 Materials Directors from Hawaii to Washington, D.C. 9

10 Supply Chain Workgroup Lessons Learned Critical Item Management Clinical Workgroup Integration Supplier Management Government Engagement Identification upfront Standardization across sites Inventory reporting and visibility Approved substitutes in advance Better safety stock quantification and monitoring Other Aha s 10

11 Supply Chain Workgroup Lessons Learned Critical Item Management Clinical Workgroup Integration Supplier Management Government Engagement Other Aha s Supply Chain Workgroup Leader key member Validated key assumptions and calculations for demand and usage Alignment on clinical practice Standardization of key risk mitigation strategies (e.g. N95s) Alignment on key regulation interpretation 11

12 Supply Chain Workgroup Lessons Learned Critical Item Management Clinical Workgroup Integration Supplier Management Government Engagement Executive contact lists maintained and available Build supply continuity into contract (e.g. out option for non-supply) Validation of alternative suppliers and/or channels Agreement on reporting needs and frequency Alignment of message Other Aha s 12

13 Supply Chain Workgroup Lessons Learned Critical Item Management Clinical Workgroup Integration Supplier Management Government Engagement Stronger partnership with Environmental Health & Safety department Advance planning and alignment on approach Visibility / flexibility to segment supplies Standardization of response Other Aha s 13

14 Supply Chain Workgroup Lessons Learned Critical Item Management Clinical Workgroup Integration Supplier Management Communicate, communicate, communicate! Practice makes perfect When the chips are down, don t panic Shared purpose solves many problems Government Engagement Other Aha s 14

15 Vaccine Doses Administered: California H1N1: 792,650 Northern California 465,000 Southern California 327,650 Seasonal Flu: 2.1 million Northern California 1.1 million Southern California 1 million 15

16 Call Center - Algorithms 16

17 Kaiser Permanente H1N1 Influenza Response Photos Influenza Triage Tent at the Richmond Medical Center Portable air filtration system deployed to create additional isolation rooms Interior Influenza Triage Tent at the Walnut Creek Medical Center 17

18 Questions Skip Skivington Vice President of Operations Procurement & Supply Kaiser Permanente Phone: