Gartner Business Process Management Summit 2011

Transcription

1 Gartner Business Process Management Summit August 2011 Sydney Australia gartner.com/ap/bpm Driving Business Value with Business Process Improvement HOT TOPICS Cost Optimization and Organizational Agility Improvement Methodologies Process Competencies and Capabilities Organization, Culture and Change Technology and Architecture Social BPM Early-bird savings Register by 10 June 2011 and save $405

2 Introduction Table of Contents 2 Event Introduction 3 Why You Need to Attend 4 New Launch Summit for 2011! 5 Agenda-at-a-Glance 6 Gartner Research Meet the Analysts 7 Analyst One-on-Ones 8 Keynote Sessions 9 Plenary Sessions 10 Track A: Sessions 11 Track B: Sessions 12 Track C: Sessions 13 Agenda Builder 14 Showcase Solution The premier gathering for business and IT executives committed to improving business processes and driving high-performance results The 2011 Gartner Business Process Management Summit offers objective advice, actionable insights, hands-on problem solving and unlimited peer networking, it s the only BPM event that fully explores both proven BPM management disciplines and the latest BPM technologies and demonstrates how to use them together in the most effective way possible. Join our team of BPM-focused analysts and industry thought leaders as we explore today s hottest BPM topics, including: Cost Optimization and Organizational Agility Improvement Methodologies Process Competencies and Capabilities Organization, Culture and Change Technology and Architecture Social BPM 15 How to Register Summit Timetable Day 1: Monday 8 August 2011 Summit Chair Michele Cantara Research Vice President, Gartner Simone Hulse Program Director, Gartner 07:30 17:30 Registration Open 08:30 17:30 Summit Sessions 17:30 19:00 Solution Showcase Networking Reception Day 2: Tuesday 9 August :30 17:30 Registration Open 08:00 17:45 Summit Sessions 17:45 Summit Closes The Gartner BPM Summit experience A choice of sessions tailored to your specific experience level Like-minded BPM practitioners facing similar challenges and opportunities An open environment where you can ask questions and engage in group dialogue A variety of learning experiences ranging from keynote presentations and track sessions, to analyst-led roundtables and private one-onone analyst consultations Multiple solution providers in one convenient location End-user case studies and Rapid Fire sessions 2 Register today at gartner.com/ap/bpm or call

3 Why You Need to Attend 96 % of attendees at the North American BPM Summit would recommend this conference to their colleagues. Source: BPM 2010 post-event survey Why You Need to Attend Save Money Avoid costly mistakes and make the right investment decisions to derive maximum value from your BPM initiatives now and in the future. Save Time Learn, analyze, evaluate and decide your next steps, having gained insight and information into the future of BPM. Gain Resources Access an unrivalled pool of Gartner analysts to gain timely advice and strategic guidance about your strategies and initiatives. Gain Confidence Get insight into what leading organizations and your peers are doing to establish best practices for BPM. Build a convincing BPM business case for senior business and IT executives. Get teams of business and IT practitioners to collectively visualize and solve process problems. Understand the different types of BPM technologies that are available and the value they can deliver. Gain control and accountability over unstructured, ad hoc, and dynamic processes. Learn how to measure process and combine process intelligence with business analytics. Stop reacting and make your business proactive and in control of events, information, and competitive threats. Create and maintain an organizational culture that supports continuous innovation through BPM. Collaboration between business and IT is critical to improving business process. Over 40% of our 2010 attendees were in business roles. Who should attend Every business and IT professional who is responsible for implementing, managing or maintaining business process management across the enterprise will find the summit experience invaluable. Roles include: Business strategists, planners and IT and business executives involved with BPM initiatives Chief process officers and BPM project managers BPM competency center leaders Business process analysts Business process owners Enterprise architects CIOs and their direct reports Strategy, operations, finance and compliance leaders HR and change management executives Sales operations, marketing, customer relations Quality management and QA officers Business development manager Manager Quality Improvement Business Strategist Register by 10 June 2011 and save $405 3

4 New Launch Summit for 2011! Driving Business Value with Business Process Improvement How do you address the challenges of a market in flux? How do you position your organization for success in a changed world? How do you control costs and increase agility at the same time? How do you continually improve and optimize business processes and generate relevant, measurable business results? Selecting the right technologies to support your business process improvement efforts is only the beginning; it is far more challenging to tackle the organizational and cultural issues associated with business process change. The 2011 Gartner BPM Summit gives you proven frameworks to successfully tackle these organizational and technology issues. Designed for leaders interested in improving processes at every level, the Summit helps you launch BPM projects, hone evolving BPM competencies, and exploit leadingedge BPM insights for long-term success. Summit Format The Summit provides a unique mix of Gartner research presentations, guest keynote addresses, real-life case studies, interactive panel discussions and selected industry sessions to provide you with a holistic view of the Business Process Management landscape. Information, insight and advice are channeled through an increasingly targeted and focused approach, taking you from the high-level strategic view all the way to your specific issue. Keynote Sessions In our renowned plenary sessions, you ll hear what today s leading figures are thinking. Gartner analysts and invited experts will give you strategic insights, through-proving points of view and forwardthinking advice that will help shape your planning. Track Sessions Presented by Gartner analysts, invited guest speakers and industry presenters, these sessions offer the very latest topical updates and actionable insights on the subjects most critical to your organizational development and innovation. End-User Case Studies The Summit features several end-user case study presentations, with senior IT and business executives from leading organizations from a range of industries designed so you can compare them against your own approaches and as benchmarks for your thinking. Gartner Analyst User Roundtable Moderated by a Gartner analyst, these sessions are a great forum for hearing what your industry peers are experiencing on issues similar to those you face. Be prepared to join the discussion and share best practices and practical advice. All end-user attendees at the event are invited to register for analyst-user roundtables by reserving at the Gartner one-on-one reservation desk or submitting a request online via the Agenda Builder tool. These sessions are restricted to end-users only. (Limited seating. Advanced registration required. For end-users only) BPM Workshop Series These hands-on interactive workshops are your opportunity to apply BPM disciplines and technologies to real-world business scenarios. Designed for in-depth debate, dialogue and exchange, these hour plus sessions are designed for end-users only and are a great way to network and connect with like-minded peers. (Limited seating. Advanced registration required. For end-users only) Gartner Analyst One-on-One Meetings Meeting face-to-face with a Gartner analyst is one of the key benefits of attending a Gartner Summit. Personalize your 30 minute private appointment to discuss your specific issue and walk away with invaluable, tailor made advice. Premier Panel Session Discover the innovative solutions that organizations are achieving with BPM technology. Join in on the discussion between Gartner and three leading solution providers as they share real-world examples of BPM technology at its best. BPM Solutions Showcase Networking Reception Get to know your fellow attendees, identify who has the same issues, and make new friends and relevant connections during the networking reception. 4 Register today at gartner.com/ap/bpm or call

5 Agenda-at-a-glance Day 1 Monday 8 August 2011 Registration Gartner Opening Keynote: The BPM Scenario: From Operational Excellence to Adaptive Processes Track A: Mastering the Basics Track B: Advancing Business Optimization Interactive Sessions w shop & AUR: BPM Practicing and Interacting Orientation to BPM Solution Provider Session Getting Buy in for BPM Lunch in the Solution Showcase Solution Provider Session The Skills & Roles Needed for BPM Rapid Fire: BPM Technology: What do you use when? Rapid Fire: Obtaining BPM Expertise from External Service Providers Networking Reception in the Solution Showcase Day 2 Tuesday 9 August 2011 Registration Faster and Smarter: How Event Processing and Analytics Change Business Solution Provider Session Nexus of Opportunity: Social BPM, Organizational Liquidity and Operational Resilience Solution Provider Session Fly By Wire: A BPM, BPA and EA Convergence Metaphor End-User Case Study Keynote: Value-Driven Business Process Management Rapid Fire: Best Practices for Selecting a Business Process Management Suite BPM Executive Workshop Establishing your own BPM Methodology Toolbox How to Innovate Processes Understanding the Art and Science of Organizational Change Track A: Mastering the Basics Understanding the BPM Competencies Needed to Sustain Business Value Solution Provider Session Rapid Fire: The Early Stages of BPM Maturity Lunch in the Solution Showcase Combine EA & BPM to Deliver Business Outcomes Premier Sponsor Panel: Speed Predicting Tips From the Trenches: Delivering Business Value on Your 1st BPM Project Track C: Leading Change to Maximize Business Value The Role of Business Intelligence in Process Improvement Solution Provider Session End-User Case Study Peaceful and Productive Co-Existence of Enterprise Applications and BPM Using Performance Management to Demonstrate the Business Value of BPM Interactive Sessions w shop & AUR: BPM Practicing and Interacting The First 100 Days of a Business Process Director Social BPM Using BPM Technologies in and Outside the Cloud Closing Keynote: The BPM Best Practices of Highly-Adaptive Organizations Agenda subject to change. Register by 10 June 2011 and save $405 5

6 Gartner Research Worldwide expertise at your fingertips your questions on Business Process Management answered! Meet the Analysts Gartner analysts draw constantly from the real-life challenges and solutions experienced by more than 45,000 clients worldwide. The value of this resource, combined with our deep analysis of technology and service vendors, is unrivalled. Ian Bertram Managing Vice President Betsy Burton Vice President and Distinguished Analyst Michele Cantara Vice President Focus areas: Business Intelligence Competency Center, Analytics BI & Performance Management, ITIL Enterprise Software Focus Areas: Enterprise Business Architecture, EA Performance Management and Metrics, Business Capability Modeling, Enterprise Architecture Stakeholder Engagement, Pattern-Based Strategy Focus Areas: BPM Skills and Competencies, BPM and SaaS, Cloud, Outsourcing BPM Platform as a Service, Process Templates, BPM Consulting John Dixon Research Director Denise Ganly Research Director Janelle B. Hill Vice President and Distinguished Analyst Focus Areas: Getting Started with BPM, Choosing the Right BPM Methodologies, How BPM and ITIL Fit Together, BPM Technology and Tools, Business Process Management Program Focus areas: Business Applications, ERP, Application Overhaul, Strategic Planning, PMO, Application Governance, ITIL Enterprise Software Focus areas: Selecting BPM Technologies and Vendors, Advancing BPM Maturity; Measuring Process Performance; Applying BPM to ERP Implementations; BPM and Extreme Collaboration David Norton Research Director Elise Olding Research Director Bard Papegaaij Research Director Focus areas: Business Process Modeling and Analysis, Agile BPM Methods, Application Development Focus areas: Communication and Organizational Change, BPM Compentency Center; Gaining Buy-in for BPM, EA and BPM, Getting Started with BPM; Collaborative, Social and Unstructured processes Focus areas: Enterprise Architecture Program, Enterprise Architecture Stakeholder Engagement, SOA & Application Architecture, Strategic Planning, Cloud Computing John Roberts Vice President Distinguished Analyst Focus areas: Organizational Change Management; Business and IT Transformation; Business Value of IT; Strategy and Governance; CIO Research Exciting, inspiring, thoughtprovoking. Provided basic framework of BPM (and more) as well as how to implement and improve. Senior Consultant, PSEG 6 Register today at gartner.com/ap/bpm or call

7 Analyst One-on-Ones Many attendees tell us that a one-on-one session is worth the price of admission, all by itself. Gartner events give you more than what your normal industry event offers. Meeting face-to-face with a Gartner analyst is one of the key benefits of attending a Gartner Summit. Meet with the analyst of your choice and reap the benefits of individualized, results oriented attention. You decide the topic or issue for discussion. The Gartner Business Process Management Summit offers you the unique opportunity to meet privately with one of our analysts in a 30-minute consultation completely focused on helping you craft actionable solutions to current challenges. What s up for discussion? Here s a brief sampling of some of the specific challenges attendees have explored with Gartner analysts at recent one-on-one sessions: Are we using the right metrics to measure our process improvements? How do companies typically handle the BPM implementation approach? How can we view and include metrics in our processes? How can I build the adoption of BPM at our company? What are some of the top BPM technology trends? What are the best practices for integrating EA and BPM? What are the skills and competencies needed to succeed at BPM? What are the typical BPM project pitfalls and how do I avoid them? Who are the key BPM service providers? Once you have registered for the BPM summit you can schedule your one-on-one session through Agenda Builder. Go to ab.gartner.com/bpm1a to view the full agenda and schedule your one-on-one. Register by 10 June 2011 and save $405 7

8 Keynote Sessions Guest Keynote Professor Michael Rosemann, PhD Professor for Information Systems, Head of the Information Systems Discipline, Queensland University of Technology, Faculty of Science and Technology, Business Process Management Group Value-Driven Business Process Management The methods, tools and techniques of Business Process Management have substantially matured over the last decade. However, in many BPM initiatives the richness of BPM approaches has developed a life on its own and compromised the view on the underlying objectives. Value-driven Business Process Management puts the aims of a BPM initiative first. Based on a worldwide study of BPM projects and a number of case studies, this presentation will categorise the key value drivers behind BPM projects. The core value of BPM is achieving transparency. It will be shown how innovative visualization techniques facilitate entire new ways of reaching a shared understanding of processes across all stakeholders. Six further values of BPM have been identified in this study and can be summarized in three oppositional value pairs; i.e. efficiency-quality, integration-networking, and compliance-agility. It will be shown how organizations move from one size fits all BPM approaches to value-specific BPM. The impact of emerging technologies such as social media on achieving these objectives and facilitating a stronger involvement of external stakeholders and a true inbound BPM. A focus of this keynote will be on networking and agility as BPM values of increased importance. Key Issues The difference between activity-driven and value-driven BPM What values matter in BPM initiatives around the globe How BPM approaches need to be tailored to achieve these values Why social BPM matters plays a crucial role in reaching BPM values Gartner Keynotes Janelle B. Hill Vice President and Distinguished Analyst Gartner Research Betsy Burton Vice President and Distinguished Analyst Gartner Research BPM Scenario: From Operational Excellence to Adaptive Processes BPM is a symphony, harmonically coordinating the resource interactions that define how your business does what it does, and distinguishing your company from others. This five-year scenario highlights how BPM disciplines and technologies will evolve beyond the traditional focus on operational excellence and toward adaptive processes. Why is BPM more important today than ever? How can BPM optimize business outcomes? How do we/should we advance from operational excellence to adaptive processes? The BPM Best Practices of Highly-Adaptive Organizations Successful business process improvement requires organizations that are resilient in recognizing triggers of change and adapting to those changes. Distilling the key insights from sessions, workshops, and roundtables; this keynote nets out the roadmap for BPM beginners and seasoned practitioners. How will future trends in work practices and technologies reshape your BPI efforts over the next five years? What are the top three capabilities you need to ensure early and ongoing success with BPM? What are the most important steps you need to take to deliver business value with BPM over the next 90 days, 6 months, and over the next two years? 8 Register today at gartner.com/ap/bpm or call

9 Plenary Sessions End-User Case Study Sessions Gartner invites a number of end-users to personally present leading-edge case studies and answer questions. Learn about recent implementations firsthand, with an opportunity for Q&A with the IT and business executives leading the initiatives. Workshops & Analyst User Roundtables Whether you are a newcomer to Business Process Management, or a master of these initiatives, it s always beneficial to share ideas and best practices. This track includes a series of workshops and roundtables addressing some of the key challenges facing organizations today. Specifically designed to be highly interactive, these workshops and roundtables will facilitate peer to peer exchange and networking combined with the expert advice of Gartner analysts and guest presenters. Analyst User Roundtables Analyst-user roundtables provide a relaxed setting where you can share real-life experiences with your peers on a range of hot-button topics. Gartner analysts moderate and add relevant research and user experiences to the discussion. Share best practices and find new and informed insight on issues that matter. Analyst-user roundtables are restricted to end-users only, and limited to approximately 16 participants each. (Pre-registration is required and access is limited to attendees from end-user organizations only.) Establishing your own BPM Methodology Toolbox, John Dixon Social BPM, Elise Olding Using BPM Technologies in and Outside the Cloud, Michele Cantara & Janelle B. Hill Workshops These hands-on interactive workshops are your opportunity to apply BPM disciplines and technologies to real-world business scenarios. Designed for indepth debate, dialogue and exchange, these hour plus sessions are designed for end-users only and are a great way to network and connect with likeminded peers. (Pre-registration is required and access is limited to attendees from end-user organizations only.) Understanding the Art and Science of Organizational Change, John Roberts The First 100 Days of a Business Process Director, John Roberts How to Innovate Processes, Professor Michael Rosemann, PhD, Queensland University of Technology Agenda Navigation Key We understand your need for information and guidance that s relevant to your BPM efforts. Use this key to identify the sessions that are best for you. Business and IT B Business: These sessions focus on the business perspective. IT IT: These sessions focus on the IT perspective. Maturity Level F Foundational: If you are at the early stages of your BPM initiatives or your BPM efforts have stalled, the Foundational sessions will focus on getting your BPM program off to a good start, or jump-starting them again. A Advanced: These sessions will enable you to integrate BPM into the fabric of your organization, helping you advance a culture of continuous process improvement. Practical and Strategic P Practical: We understand your need for tactical information you can action straight away. These sessions focus on how-to s, do s and don ts and best practices. S Strategic: These sessions focus on supporting strategic decision making and planning. Register by 10 June 2011 and save $405 9

10 Track A: Mastering the Basics A Where Designed for organizations that are beginning their BPM efforts or who need a refresher, sessions in this track offer a stepby-step integrated curriculum that helps practitioners from organizations at levels 1 & 2 of the Gartner BPM Maturity Model establish basic proficiencies in the organization, technology, and process improvement capabilities underlying BPM. The outcome --- highly focused and practical BPM staff that can spearhead and support business process improvement projects that deliver measurable business value. Key Issues: When and where is BPM most appropriate? What skills and capabilities needed for successful BPM projects? How do you measure business value? What technologies are most suitable for BPM? has BPM been used successfully? Orientation to BPM Designed for BPM beginners or current BPM practitioners who want a BPM refresh, this tutorial defines BPM terminology, introduces key perspectives and major trends that drive BPM adoption, and provides an overview of technologies that help enable BPM. What is BPM? What are Gartner s major BPM terms, definitions, concepts and decision frameworks? Which technologies enable BPM? John Dixon, Research Director B IT F P Getting Buy-in for BPM Effective communications are critical to gaining BPM buy-in and the organizational change that is needed. In this session we will enable you to create an effective business case that will help you get your initiatives off the ground. Why do you need to build buy-in and support for launching a BPM initiative? How do you educate leaders in the organization about BPM relative to any existing improvement initiatives? How do you sustain interest and support? John Roberts, Vice President Distinguished Analyst B F P The Skills & Roles Needed for BPM Business process management (BPM) has farreaching effects on skills, staffing, capabilities and organizational models. What are the key roles needed for BPM success? What are the skills needed in each role? Michele Cantara, Vice President B IT F P Rapid Fire: BPM Technology: What do you use when? This session identifies the ten BPM technologies most commonly used in BPM initiatives and explains how each supports the business process improvement cycle and BPM levels of maturity. What are BPM technologies? Which BPM technologies do I need now and in the future? Janelle B. Hill, Vice President and Distinguished Analyst B F P Rapid Fire: Obtaining BPM Expertise from External Service Providers BPM changes the way in which business and IT work together. Many organizations will need to turn to external service providers for expertise in organization and change management, process analysis and optimization, and technologies. Which skills should you obtain from an ESP? Which service providers should you use? What are best practices for selecting service providers for BPM? Michele Cantara, Vice President B F P Understanding the BPM Competencies Needed to Sustain Business Value We ll show you how to establish the most effective BPM metrics approach. We ll focus on fundamentals because, despite the ubiquity of measures in most organizations, they are rarely if ever done well. Pre-Requisite: Introduction to BPM. What is the theory behind process performance metrics? Why are some process metrics better or worse than others? What is the current level of success with process performance metrics? John Dixon, Research Director B F P Rapid Fire: The Early Stages of BPM Maturity This session introduces the Gartner BPM Maturity Model and drills down into the organizational, process, and technology competencies that need to be in place to progress from level 1 to level 3 BPM maturity. What are the 5 stages of BPM Maturity? What are attributes of BPM maturity at levels 1,2,&3? How can you assess the BPM maturity of your organization? Janelle B. Hill, Vice President and Distinguished Analyst B IT F P Combine EA & BPM to Deliver Business Outcomes When EA and BPM join forces the results are much more than either can achieve alone. Learn what you need to know about BPM, where the synergies lie and how successful enterprises that understand how EA and BPM collaborate are achieving powerful results. What are the five things that you need to know about BPM? How do EA and BPM work together to create compelling outcomes? What are leading practices and first steps? Bard Papegaaij, Research Director B IT F P Tips From the Trenches: Delivering Business Value on Your 1st BPM Project Panelists from the Gartner BPM Conference Advisory Council are also BPM summit alumni. In this panel they share their real-life insights into what you need to do to make your first BPM project successful. How do you select the first project? How do you engage the organization and communicate results? Where do you go from here? Moderator: Elise Olding, Research Director B IT F P S 10 Register today at gartner.com/ap/bpm or call

11 Track B: Advancing Business Optimization B Developed for experienced business process improvement leaders this track looks to BPM futures and stretches the boundaries of current usage patterns in BPM. Led by industry thought leaders and Gartner analysts, sessions in this track explore how BPM can dramatically reshape the way you make decisions, improve operational excellence, restructure the workplace, and remove boundaries to collaboration. Topics discussed include: continuous process intelligence, social BPM, unstructured processes, platform as a service, and process frameworks. Faster and Smarter: How Event Processing and Analytics Change Business Event processing helps companies run faster, and in-line analytics help companies run smarter. How are event-driven business processes different from yesterday s SOA systems? What are the best practices for using continuous analytics? How are BPMSs evolving to accommodate event processing? Michele Cantara, Vice President IT A P S Nexus of Opportunity: Social BPM, Organizational Liquidity and Operational Resilience Three interrelated themes are converging on your organization, but you may not even be aware of the implications. These themes all have one thing in common: your current practices must change. How will Social BPM impact business processes? If the next frontier is people, what is the next generation of change management? How can I enable my organization to effectively adapt to emerging patterns? Elise Olding, Research Director B IT A S Fly by Wire: A BPM, BPA and EA Convergence Metaphor Our clients often ask how BPA+, BPM and EA steer the organization individually and as a whole. This tutorial will use a metaphor of airplane operations to show how each domain contributes to the overall effort and how they can work collectively as a system. What are the key tenets of BPM, BPA and EA? How is the model used in each domain? How can these three domains act as one unified organizational initiative? David Norton, Research Director IT P Rapid Fire: Best Practices for Selecting a Business Process Management Suite A BPMS is the best composition environment for BPM initiatives. But buyers are finding it impossible to distinguish among products because they are increasingly based on open standards (e.g., BPMN). We ll share best practices and decision frameworks for evaluating BPMS products. What is a BPMS and when would I need one? What is the state of the BPMS market? What are the top mistakes made in BPMS selection, and how can you avoid them? Janelle B. Hill, Vice President and Distinguished Analyst B IT A P S Wonderfully focused with value in every session and breakout. Thank you! Business Prectices Manager, Kraft Foods Register by 10 June 2011 and save $405 11

12 Track C: Leading Change to Maximize Business Value C This track will engage those experienced business process improvement leaders by delving into topics such as: delivering and measuring the business value produced from your BPM efforts, and blending BPM with your application strategy. This track also delves into integrating BPM with other disciplines such as EA and performance management, overcoming cultural obstacles to process change and establishing a culture of continuous process improvement and agility. Key Issues: What is required to establish a culture of continuous process improvement? How do you integrate BPM into existing programs and IT investments? How can my organization continue to deliver high performance results with BPM? How do my BPM efforts stack up against my peers? Lots of rapid fire sessions to give you what you need quickly. The Role of Business Intelligence in Process Improvement Information processing technology has matured to the point where it can improve decisions about optimizing processes at all levels of an organization. By analyzing data from workflow, automated processes, transactions, social interactions and external data, users are much more aware of the situation in which they operate. This presentation examines converging technology, offers use-case examples and provides best practices in adopting this style of BI into process improvement initiatives. What technologies are converging to enable a new style of intelligent business operations? How are companies taking advantage of BI for operational process improvement? What are the best practices to integrate BI and BPM initiatives for more intelligent operations? Ian Bertram, Managing Vice President B IT P S Peaceful and Productive Co-Existence of Enterprise Applications and BPM You ve made considerable investments in applications to support your business processes and along comes BPM. This session identifies best practices for using BPM disciplines and technologies along with your enterprise and legacy applications to improve process performance, quality, and transparency. How do I blend application functionality and BPM capabilities? How does BPM affect the mega application vendors roadmaps? What are the best practices for managing processes across applications and organizational boundaries? Denise Ganly, Research Director B IT P S Using Performance Management to Demonstrate the Business Value of BPM Now is the time to step-up and proactively take on articulating the business value of BPM. If your organization has not fully delivered or communicated the value of BPM, don t panic. Use today s business and economic turmoil to focus and refine BPM efforts so they have a real and profound impact on business optimization, growth and transformation. How can performance management help bridge the gap between BPM impact and perceived business value? How can BPM practitioners focus on leading indicators to demonstrate business value? John Dixon, Research Director & John Roberts, Vice President Distinguished Analyst B P 12 Register today at gartner.com/ap/bpm or call

13 Agenda Builder Your Summit Your Agenda! With a wealth of sessions, it is helpful to have a tool to build your own agenda focusing on our own needs. The online Agenda Builder helps you select the sessions most relevant to you, add them to your calendar and to build in networking and reflection time into your schedule. You can also search by analyst, track or navigation key to further tailor your agenda to your interests. Use the Agenda Wizard to plan your agenda and save you time! The Agenda Wizard is a tool to help you match your interests to sessions and sponsors at the event. All you have to do is let us know your job role, which industry you work in and which tracks sound interesting to you and we ll show you an agenda tailored to your specific needs. Go to ab.gartner.com/bpm1a to view the full agenda. Register by 10 June 2011 and save $405 13

14 Solution Showcase Meet the technology and service providers at the forefront of BPM The Summit helps you develop a short list of technology providers who can meet your particular needs. We offer you exclusive access to some of the world s leading technology and service solution providers in a variety of settings. Visit the Solution Showcase, attend the Solution Provider Sessions and join in the networking reception for informal relationship building. Sponsorship Opportunities Premier If your organization is interested in sponsoring this event, please contact Mark Dunne for further details. Telephone: mark.dunne@gartner.com Platinum Silver 14 Register today at gartner.com/ap/bpm or call

15 Registration How to Register Online: gartner.com/ap/bpm Telephone: apac.registration@gartner.com Pricing* Early Bird Price: $2,445 incl GST (offer ends 10 June 2011) Standard Price: $2,850 incl GST Public Sector Price: $2,280 incl GST Gartner Clients A Gartner ticket covers both days of the Summit. Contact your Account Manager or apac.events@gartner.com to register using a ticket.. Early Bird Savings Early Bird Price $2,445 incl GST (offer ends 10 June 2011) Team Attendance Gartner Events has designed an experience that will help teams of four to 25 maximize their Summit experience while on-site and long after the event concludes. Benefits 1 Team meeting with a Gartner analyst (end-users only) 2 Optional team meeting(s) with select executives from vendor organizations 3 Advice and support on building personalized agendas for your team 4 Complimentary meeting space (based on team size, terms and conditions apply) Summit Team Discount Offers: 4 for the price of 3 7 for the price of 5 12 for the price of 8 To register a team please apac.registration@gartner.com or contact your Gartner Account Manager. Please note that teams must be registered at the same time and we can only guarantee availability of team benefits if the team is registered at least three weeks in advance of the Event. 5 Concierge service pre-event and onsite 6 Discounts on registration rates Gartner are smarter! A great way to network and learn about future research, trends, and technology. Project Manager, NPIA * Pricing correct as of 8 April 2011 Register by 10 June 2011 and save $405 15

16 Return address: Gartner, 141 Walker Street, North Sydney, NSW 2060 Your Event Reminders 8 9 August 2011 Sydney Convention & Exhibition Centre Sydney, Australia Register by 10 June 2011 for Early Bird savings! Build your own agenda online now Book a 30 minute One-on-One with your preferred Gartner analyst Join our online communities with and