WebCast SmartCloud for Social Business

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1 WebCast SmartCloud for Social Business DI Robert Ambrosch Social Business Consultant, IBM Österreich 12. Dezember 2013

Cloud is game-changing for business Masked Complexity Handled by the cloud so you don't have to Cost Flexibility Pay as you go Business Scalability Instant

2 Cloud is game-changing for business Masked Complexity Handled by the cloud so you don't have to Cost Flexibility Pay as you go Business Scalability Instant capacity Value Chain Connectivity Eliminates traditional IT barriers Content-Driven Experience customized by user need Market Adaptability Easy to sample and deploy 2

3 Reinventing how we accomplish life s work on the cloud... SIMPLE Engage employees with an intuitive user interface SMART Connect employees to experts and answers and extend their network in less then a minute SECURITY - RICH Keep private matters private SOCIAL Leverage the latest social technologies anywhere on any device 3 ibmcloud.com/social

IBM SmartCloud Meetings Instant Messaging & Web

throughout SmartCloud Online meetings with audio

throughout applications Web browsers, mobile

real-time communication -- instant messaging,

4 IBM SmartCloud Meetings Instant Messaging & Web Meetings Real-time communication services available throughout SmartCloud Online meetings with audio conferencing and instant messaging integrated throughout applications Web browsers, mobile devices and tablet delivery model Ubiquitous real-time communication -- instant messaging, presence awareness, on-line meetings and application sharing 4 ibmcloud.com/social

IBM SmartCloud inotes Webmail and Calendar Global navigation notifies user of new

Choice of rich, browser, mobile, or tablet client experience Security rich

5 IBM SmartCloud inotes Webmail and Calendar Global navigation notifies user of new mail and upcoming calendar events Social features integrated seamlessly with your inbox, such as profile pictures and status updates Embedded user interfaces allow inline reading and commenting on documents, discussion threads, etc. Choice of rich, browser, mobile, or tablet client experience Security rich Enterprise-class webmail, calendar, and contacts, integrated inside and outside the firewall 5 ibmcloud.com/social

IBM SmartCloud Notes Enterprise Messaging Intuitive web interface, single-click access to all messaging and collaboration services Refined

glance; new Search options available to narrow results Integrated with Social Mail should complement the social working experience, not compete

6 IBM SmartCloud Notes Enterprise Messaging Intuitive web interface, single-click access to all messaging and collaboration services Refined interface Get through your inbox more quickly with visual improvements that draw focus to the task at hand; easily see your entire day at a glance; new Search options available to narrow results Integrated with Social Mail should complement the social working experience, not compete with it, The new social theme aligns with Engage and makes it easy to move between mail, communities, activities and files to work smarter 6 ibmcloud.com/social

7 Flexible client use mobile, browser, tablet, rich client IBM SmartCloud Connections IBM SmartCloud Engage Social Collaboration People Activities Communities Files Enterprise-class, security-rich, integrated tools: Social Collaboration, Mail, & Web Conference services Wikis Chat Blogs, Ideation Docs Meetings Traveler Calender 7 ibmcloud.com/social

IBM SmartCloud Docs Office Productivity Social Document

Real-time co-editing with unique commenting capabilities

Communities Delivered Cloud First, included with Engage

8 IBM SmartCloud Docs Office Productivity Social Document Editing online spreadsheets, documents and presentations Real-time co-editing with unique commenting capabilities Integrated with SmartCloud Files, Activities and Communities Delivered Cloud First, included with Engage Social Document Editing, all that's needed is a browser 8 ibmcloud.com/social

9 DEMO 9

10 IBM SmartCloud for Social Business Summary Messaging Complete webmail Solution or Enteprise Messaging based on Domino Technology Webconference Browserbased webmeetings with Audio und Video support Social Platform Profiles, Communities, Activities, Blogs, Wikis, Filesharing, based on the Market leading Social Platform IBM Connections 10 ibmcloud.com/social Social Editing browserbased, concurrent editing of documents, spreadsheets and presentations, based on IBM Docs

11 IBM SmartCloud for Social Business and there is more... Mobile Optimized support for many smart phones and tablets Archiving Enterprise-grade cloud archiving service helps save time and money for compliance activities Support & Onboarding Helping customers step into cloud, provide Extensibility, additional Support Offerings 11 ibmcloud.com/social Audio Meetings audio covers all your audio needs with integrated PC Audio / VOIP, toll, and toll free PSTN capabilities.

IBM Leadership in Social Business and Cloud Delivery #1 IDC named IBM #1 in Enterprise Social Software for the 4 th consecutive year Source: IDC Worldwide Semiannual Software Tracker, 2H 2013 #1 IBM

as a leader in The Forrester Wave TM for File Synch and Share Platforms July 2013 The Forrester Wave is copyrighted by Forrester Research, Inc.

12 IBM Leadership in Social Business and Cloud Delivery #1 IDC named IBM #1 in Enterprise Social Software for the 4 th consecutive year Source: IDC Worldwide Semiannual Software Tracker, 2H 2013 #1 IBM was cited as leader in The Forrester Wave TM for Cloud Strategies of Online Collaboration Software Vendors IBM SmartCloud for Social Business leads in 11 of 18 categories Market Leader IBM was cited as a leader in The Forrester Wave TM for File Synch and Share Platforms July 2013 The Forrester Wave is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester's call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. 12

13 Questions? 13

14 Get started now! 1) Ask for a Guest Account to access WebCast-Community 2) Start a no charge trial of Engage Advanced for 60 days 3) Contact IBM: robert.ambrosch@at.ibm.com 14 ibmcloud.com/social

15 Legal Disclaimer IBM Corporation All Rights Reserved. The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer. All references to Renovations refer to a fictitious company and are used for illustration purposes only. 15

Mobile Optimized support for many smart phones and tablets Thoughtful and

SmartCloud services Access your SmartCloud for Social Business services from

communities, instant messaging and more.

changes using our own IT staff. That's one reason for us to move to cloud.

16 Mobile Optimized support for many smart phones and tablets Thoughtful and sensible application designs streamline mobile interaction with core SmartCloud services Access your SmartCloud for Social Business services from anywhere Mobile services for and calendar, online meetings, files, communities, instant messaging and more. We couldn't possibly keep up with the rate of mobile device and browser changes using our own IT staff. That's one reason for us to move to cloud. Greg Neveau Director, Technology Architecture at Brunswick 16 Client ubiquity whether rich client, browser, smart phone or tablet

Retention and ediscovery Comprehensive retention features - Captures e-mail, indexes and makes searchable for ediscovery and organization use Supports legal and

(no space or time limits) Built for high performance Cloud elasticity and scalability enable fast search for iterative results Architected for security encryption for

17 Retention and ediscovery Comprehensive retention features - Captures , indexes and makes searchable for ediscovery and organization use Supports legal and compliance activities Legal holds, company defined retention period, and native Notes data support Easy to deploy - Low monthly subscription with unlimited retention (no space or time limits) Built for high performance Cloud elasticity and scalability enable fast search for iterative results Architected for security encryption for all data in transit and at rest, with separate data stores per customer Enterprise-grade cloud archiving service helps save time and money for compliance activities 17

Integrated into a single high quality meeting experience An all-inclusive integrated voice package: Buy One Get One Free Meetings

Entitles free VOIP minute for every minute of PSTN ordered PC Audio -- VOIP Service Calls from your PC Get one minute of free VoIP

PSTN Toll Calling Service Domestic or International toll calling from a phone handset Configure a plan based on regional zones

18 Integrated into a single high quality meeting experience An all-inclusive integrated voice package: Buy One Get One Free Meetings audio covers all your audio needs with integrated PC Audio / VOIP, toll, and toll free PSTN capabilities. Entitles free VOIP minute for every minute of PSTN ordered PC Audio -- VOIP Service Calls from your PC Get one minute of free VoIP for every minute of PSTN purchased PSTN Toll-Free Calling Service Domestic or International toll-free calling from a phone handset PSTN Toll Calling Service Domestic or International toll calling from a phone handset Configure a plan based on regional zones you're dialing from and planned monthly minutes for your entire organization Enterprise quality, integrated security, easy to use global coverage, and one-stop shopping 18

19 IBM knows that Security and Standards matter Physical Security al al Securit Securit y Encryption y tion tion Controls & Compliance s s & Compli CompliAuthentication ance ance on on Intrusion Detection ion ion Detec Detec Privacy tion cy tion cy See our Security web site Based on ISO Gold Winner IBM Cloud Security Solutions 19

20 Helping customers step into cloud New Onboarding Services 1 1 Self-serve tooling for customers who wish to migrate Fresh Start their own mail, contacts and calendar data Free! 2 2 Jump Start Assisted Migration and Training - for customers who need help planning and setting up the environment 3 Weekend Jam Time-bound migration option for customers who want to move quickly 4 White Glove For customers that require comprehensive migration planning, setup and execution all from IBM New Financial Incentives Easy, cost-neutral options to help customers convert S&S / Renewals to Cloud licenses Helping customers by providing on premises & Cloud support during the transition year Available now 20

New IBM SmartCloud for Social Business Support Offering Accelerated Value Customized services and support Standard Included at no extra charge Sev 1 Phone Support 24x7 Standard Response objectives:

21 New IBM SmartCloud for Social Business Support Offering Accelerated Value Customized services and support Standard Included at no extra charge Sev 1 Phone Support 24x7 Standard Response objectives: Sev 1 2 hours Sev business hours Support Forums Support Wiki Monthly training workshop Report issues directly into IBM Service Request system Advanced Available at a monthly per-user charge All the elements of Standard Support, PLUS: Access to Pooled Account Management Resources Problem management escalations What's new updates Report issues directly into IBM Service Request system or via phone Priority handling of all PMRs Sev 1 Phone Support 24x7 Sev 1: 30 minutes 5x24 Enhanced Support Response Objectives for other severity PMRs: Sev 2: 1 hour Sev 3-4: 2 hours All the elements of Advanced Support, PLUS: Dedicated single point of contact Understand your company's business goals & align outcomes Proactive guidance Best practice sharing Planning guidance for new SmartCloud capabilities Monthly knowledge seminars Personalized problem reporting and analysis End user adoption focus On-site activities (optional) Hybrid configuration guidance 21

22 Extensibility to connect your business to cloud Based on open standards Private Cloud Services Public Cloud Services On-Premises Business Processes Third party ISV Applications 22

23 IBM Leadership in Social Business and Cloud Delivery #1 IDC named IBM #1 in Enterprise Social Software for the 4 th consecutive year Source: IDC Worldwide Semiannual Software Tracker, 2H 2013 #1 IBM was cited as leader in The Forrester Wave TM for Cloud Strategies of Online Collaboration Software Vendors IBM SmartCloud for Social Business leads in 11 of 18 categories Market Leader IBM was cited as a leader in The Forrester Wave TM for File Synch and Share Platforms July 2013 The Forrester Wave is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester's call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. 23

Ricoh improves business processes and creates products faster with SmartCloud Engage social cloud collaboration tools Knowledge Sharing and Ideation 20% faster cycle time for new product

24 Ricoh improves business processes and creates products faster with SmartCloud Engage social cloud collaboration tools Knowledge Sharing and Ideation 20% faster cycle time for new product introductions Ricoh's Business Development Center is leveraging SmartCloud Engage for a secure social extranet to test pricing and launch concepts Significantly improved information exchange among people located around the world, both inside and outside the company. "Using Engage has let us quickly create and run virtual project teams of people from both inside and outside the company. It enables unrestricted online discussions on a global scale. I also expect it to help us achieve an innovation in work style that frees us from reliance on fixed times and places. Naoto Hikichi, Manager of BDC s i Business Promotion Office, 24

Flexible ways to purchase cloud SmartCloud Engage Services Advanced $10 Document editors, mail, mobile mail and calendar synch, files, viewers, profiles, activities, communities, dashboard, chat,

25 Flexible ways to purchase cloud SmartCloud Engage Services Advanced $10 Document editors, mail, mobile mail and calendar synch, files, viewers, profiles, activities, communities, dashboard, chat, meetings, nocharge mobile apps Add Ons: Archive Essentials ($4), BlackBerry ($5), Additional Storage ($5/GB) Stand-alone Services Connections Files, viewers, profiles, activities, communities, dashboard, chat, no-charge mobile app Add Ons: Docs ($3), Additional Storage ($5/GB) Meetings $29 for H+14 attendees; App and screen share, no-charge mobile app Add Ons: Audio Conferencing (starting at.06/min) $6 $5 / $29 Standard Files, viewers, profiles, activities, communities, dashboard, forms, chat, meetings, no-charge mobile apps Add Ons: Docs ($3), Additional Storage ($5/GB) $8 Notes & Notes Entry $5 / $3.75 Notes provides 25GB inbox, web and desktop mail client; Notes Entry provides 1GB inbox, web only Add Ons: Archive ($4), Traveler ($2), BlackBerry ($5) inotes Essential web mail, calendar, and contacts with POP3 and IMAP support, 25GB inbox Add Ons: n/a $3 SmartCloud Engage and Connections provide unlimited guest access and 5 GB file storage, with an option to purchase additional storage; All services are available in 22 languages and come with options for native mobile device support. 25

Smart Cloud for Social Business - noe for oss?

Smart Cloud for Social Business - noe for oss? Sjekk ut : http://www.ibm.com/cloud-computing/social/no/no/ 2012 IBM Corporation Cloud is a Priority for IBM and Its Customers One of 4 key growth plays on