Achieving Operational Excellence with Oracle BPM. Petrohán Zsolt Oracle Hungary

Transcription

1 Achieving Operational Excellence with Oracle BPM Petrohán Zsolt Oracle Hungary

2 Agenda Why BPM Oracle BPM overview Product Vision and Roadmap Summary 2

3 Motivációk Vezetői eszköztár bővítésének igénye Felügyelet Mérés Beavatkozás Integrációs igények Szervezetek közötti Szervezeten belüli IT megoldások közötti Konkrét üzleti folyamat(ok) megvalósításának igénye Nagy esetszám Többszereplős, hosszabb átfutás Sztenderdizálási igény és lehetőség 3 3

4 BPM termékekkel szembeni elvárások I. Könnyen változtatható üzleti folyamatok Egyszerű modellezés Egy folyamatvezérlő az összes feladatra A modell és a futtatott kód szinkronban legyen - azt futtassuk, amit modellezünk Felhasználó nyomon tudja követni, hol tart a folyamat Előre integrált környezet egyszerűen üzemeltethető környezet 4

5 BPM termékekkel szembeni elvárások II. Meglévő rendszerek felhasználása Szabványok használata Egyszerű fejlesztés, egyszerűen megtanulható környezet Gyors bevezetés Rugalmas környezet Átlátható, mérhető üzleti folyamatok (Audit log + KPI + SLA) Belső együttműködést növelje (IT Üzlet, Üzlet - Üzlet) 5

6 About Business Processes Everything we do in business has a process Business process describes how an enterprise meets its objectives Processes are never perfect and can always be improved Business process is much more than a Visio diagram Workflow People Data Rules Metrics PROCESS 6

7 Strategic Business Process Management Reliability 95% on Time Ease of business 1 click Shipping Best Environmental Performance 7

8 Oracle BPM Suite: Applications Middleware Database Infrastructure & Management 8

9 SOA and Business Process Management BPA Suite REAL-TIME VISIBILITY Enterprise & Modeling PROCESSING BPM Suite Business User Modeling JDeveloper Application Development Framework Messaging BAM Alerts Events Business ORCHESTRATION Monitoring Data Streams BPEL Process Manager Native Business ROUTING BPEL & DATA Rules SERVICES Oracle Service Bus Routing Transform ETL & Data Mediation Replication Quality CONNECTIVITY Adapters Apps DB Legacy CEP GOVERNANCE Data Integrator B2B Partners Coherence Cache J2EE Application Server (WebLogic, WebSphere) Human Workflow Enterprise Manager System GOVERNANCE Monitoring Web Services Manager WS Policies Security Enterprise Repository SOA lifecycle governance Registry UDDI JRockit VM & RT 9

10 Oracle BPM Suite 11g Architecture Rich End User Interaction Web based customization Business View BPM Studio (with Business and IT views) BAM B2B Repository Optimized binding BPMN 2.0, BPEL BPEL Worklist Process Portal MS Office BPMN Human Workflow Unified Runtime Common JCA-based connectivity infrastructure Business Rules Oracle Service Bus Mediator Policy Manager Process Composer Web-based console 10

11 Agenda Why BPM Oracle BPM overview Product Vision and Roadmap Summary 11

12 7 Highlights of Oracle BPM 1. Enables business driven modeling and design 2. Facilitates business IT collaboration 3. Routes right work to right person at right time 4. Makes processes visible to business users 5. Allows process owners to manage and change process instances 6. True end-to-end process management spanning all process flavors 7. Built-in best practices 12

13 1. Business Driven Modeling ORACLE BPM PROCESS COMPOSER Business analysts can capture the process Or import existing process from Visio etc. Share models & collaborate Optimize with Simulation Create & manage business rules 13

14 1. Business Rules Delegate business-interesting & dynamic logic to Business Rules Decision tables If-then rules Localizable Business vocabulary 14

15 1. Business Led UI and Data Design Business analysts can define the forms Forms can be previewed within Composer Create or reuse business objects Borrower* Co-Borrower 15

16 1. Play & Validate Process can be played to business stake holders within Composer Draft mode enables partial processes to be played facilitating iterative discovery 16

17 2. Business IT Collaboration for Process Design SINGLE MODEL FROM MODELING TO EXECUTION Social, collaborative design Single BPMN 2.0 model WYSIWYE Import/Export process models Comprehensive IDE for developers 17

18 3. Right Work to Right Person at Right Time Spectrum of assignment options Filter, organize, and prioritize work Reassign, delegate Workload balancing Act via 18

19 3. Advanced Work and Approval Routing Complex multi-level approvals Rules-based Assignment Approval Groups based Routing Search based on Supervisory, Job Level or Position Hierarchies defined within Applications 19

20 4. Operational Monitoring Integrated Out-of-the-box Dashboards; Audit-Trails Standard performance dashboards Dimensional drill-down Instance drill-down Detailed audit trail 20

21 4. Actionable Business Insights Oracle BAM Tailored Reports; Manage-by-Exception; Act on Alerts Monitor processes in real-time KPIs and SLAs Analyze events as they occur Correlate events & KPIs Identify trends & Alert users real-time Act on current conditions Event-driven alerts Real-time dashboards 21

22 5. Agility for Continuous Process Improvement Deploy new versions Migrate existing instances selectively to newer versions Instance Patching and Revisioning 22

23 6. One BPM Product for All Process Flavors Systems People Case Decisions, Rules Events Documents 23

24 7. Use Case Patterns Learnt from Fusion Applications Sales & Marketing Customer Experience Human Capital Mgmt. Customer Relationship Mgmt Financial Management Procurement, Sourcing, Inventory Project Management Governance, Risk, Compliance Unified Worklist - Approval Management & Notifications Application Customization - Business Rules, Events Process Extensions Create Custom Business Processes Application Integration Connect to external systems and apps 25

25 7. Oracle Process Accelerators Pre-built Industry and LoB Solutions Loan Origination Business Account Opening Financial Report Approval Employee Onboarding Document Routing & Approval Incident Reporting and more Out-of-the-Box Product Grade Extensible, Pre-Integrated Dashboard-driven Internal Service Request eforms Management Designed with Customers Embody Best Practices 26

26 7. Process Accelerators: Inside the Box All Product Quality Components for a Complete OOB Solution Apps Integration Business Rules Mobile Interaction Business Objects BPMN Process Models BPMN Process Models Table-driven Extensibility KPI-driven Analytics BAM Dashboards 27

27 7. What s the value of OOB BPM Solutions? Applying a Application Model to BPM Solutions OOB Solutions Product-grade Business-ready Apps Model Advantage: See OOB solution understand how to adapt change/deploy BPM Flexibility Business-driven Apps white space BPM Model Advantage: Build any solution you need to support your business process Oracle Process Accelerators 28

28 7. Fusion Applications - Use Case Patterns Sales & Marketing Customer Experience Human Capital Mgmt. Customer Relationship Mgmt Financial Management Procurement, Sourcing, Inventory Project Management Governance, Risk, Compliance Unified Worklist - Approval Management & Notifications Application Customization - Business Rules, Events Process Extensions Create Custom Business Processes Application Integration Connect to external systems and apps 29

29 Agenda Why BPM Oracle BPM overview Customer Successes with BPM Adaptive Case Management Product Vision and Roadmap Summary 39

30 Oracle Business Process Management Business Modeling Process Automation Continuous Improvement 40

31 Value Proposition MODEL, OPTIMIZE, AND MANAGE YOUR PROCESSES Agility Faster iterations through business IT collaboration BPMN and Business Rules enable easier change Many features to enable in flight changes Agility Visibility Business understandable models End-to-end dashboards Business friendly audit trail Visibility Efficiency Efficiency Standardization and elimination of manual tasks Assignment, routing, prioritization Streamlined user experience 41

32 Get Engaged, Learn More #OracleBPM Twitter twitter.com/oraclebpm Facebook facebook.com/oraclebpm LinkedIn Oracle BPM Oracle BPM blog blogs.oracle.com/bpm BPM Self Assessment Tool bpm.oracle-dashboard.com/en Oracle BPM Web site oracle.com/bpm 42

33 Oracle BPM Suite for the Whole Enterprise ENABLING ENTERPRISE WIDE ADOPTION Business Driven Complete Best Practice Empower Business to have more control Facilitate Collaboration with IT One platform for all flavors of processes Start simple, evolve into sophisticated processes Built in patterns learnt from building applications Pre-built best practice processes and templates 43

34 44