Dell enables its People Strategy through a Connected Workplace powered by Microsoft Windows 10 Enterprise
|
|
- Dayna Copeland
- 6 years ago
- Views:
Transcription
1 Dell enables its People Strategy through a Connected Workplace powered by Microsoft Windows 10 Enterprise How Dell uses Microsoft Windows 10 Enterprise to enable its People Strategy, and create a Connected Workplace where employees collaborate in a highly mobile and flexible work environment to deliver breakthrough performance for customers, partners and team members. Background engaged, productive and inspired. Dell has been on an incredible journey for over three decades, with strong growth on a global scale. Dell attributes its success to its people customers, business partners and team members who keep the company moving through a rapidly evolving world of technology. Dell s People Strategy is designed to attract and retain the world s top talent, and ensure that Dell is a compelling place to work where everyone feels valued, Flexibility is a key aspect of Dell's business strategy because it enables the company to compete for the best global talent. Dell s Connected Workplace initiative is a great example of strategic flexibility, because it enables team members to do their best work in the way that works best for them. Connected Workplace provides an innovative opportunity to promote changes in cultural norms, leadership practices and work processes to the benefit of individuals and the business. Connected Workplace also provides a new way for people to approach work in terms of how, when and where work is conducted. Combining the best Windows OS ever, with our award winning touch enabled Dell Notebooks unlocks a new level of power and productivity. I believe we have contemporized the desktop like never before and have really changed how people work every day. Chris Murphy Vice President, Dell IT, Team Member Experience Services In Dell s Connected Workplace all team members use a suite of applications and common collaboration tools based on a corporate standard. Securing and making data accessible allows Dell employees to be productive in a variety of work scenarios. Prepared for Microsoft Corporation by Alinean Inc. Ronald Paxton, Principal Analyst Page 1
2 Dell s People Strategy and Connected Workplace is a significant achievement that truly enables the business in the way it establishes an advanced ecosystem where people work and play in a flexible way that produces outstanding results and fosters high workplace satisfaction. Windows 10 Enterprise platform has become an important part of the Connected Workplace vision because it provides the security, scalability, flexibility, features and quality user experience required. Challenges In early 2014 Dell realized that operating system version fragmentation within their IT ecosystem had increased support complexity. Windows 7, their primary OS, had been deployed for years, and its aged feature set and limited ability to support Dell s mobile strategy negatively impacted employee productivity. Windows 8.1 had also been deployed as part of Dell s modernization initiative, but IT found it difficult to support and user adoption was low. Increased security risk was another challenge. Dell security engineers were more concerned than ever about the frequency and severity of attacks they read about at similar technology companies whose systems had been compromised, and they knew more had to be done to mitigate risk at Dell. Endpoints were not the only target perceived to be at risk; Dell security engineers knew they had to harden the entire IT CHALLENGES Increased support complexity and costs Increased risk of security breach or data loss Diminished employee productivity Application & client platform teams out of sync Burdened IT service desk support environment enterprise security was a top priority because a high percentage of Dell s workforce work remotely. Dell DevOps was impacted as well. Application developers for Windows clients were experiencing elongated application development life cycles because their efforts were out of sync with the client platform team causing both groups to work without a common timeline for collaboration and communication. This made it difficult to verify platform changes did not impact existing application interfaces, and it also hampered both groups ability to simplify workflow and drive faster adoption. A similar challenge surfaced when development teams in Dell s consumer space started work on applications in the Windows 10 platform, in advance of Windows 10 enterprise general deployment; resulting in a gap between what developers wanted and what the older systems and technology could support. One has to remember that Microsoft released Windows 10 in the consumer space first, so it was natural that application development teams supporting consumers would want to take advantage of newer capabilities that Windows 10 had to offer. But their enthusiasm created islands of technology, and internal support teams had to catch up. Finally, Dell s quality assurance process had been complicated by the need to test both 32-bit and 64-bit versions of all updates, and the IT Service Desk was burdened with multiple problem determination procedures for each device. All this added up to increased staff time, labor cost, employee frustration, and decreased employee satisfaction. Prepared for Microsoft Corporation by Alinean Inc. Ronald Paxton, Principal Analyst Page 2
3 Dell tried to accelerate the pace of IT modernization within the OS and application development groups, hoping it would fix or at least minimize many of these challenges. But they soon discovered that broader platform changes were necessary to equip the company with the technology it required to enable robust business growth, a connected workplace, cloud migration, and services adoption. Impact By the middle of 2014 internal customer experience ratings were dropping, and it was clear that steps were needed to address the growing level of employee dissatisfaction with the existing technology IMPACT platform supporting the business. More alarming, Poor customer experience however, was a growing concern that issues would Slow time-to-market for apps and upgrades spill over and impact Dell partners and consumers Low productivity, high frustration because of the high level of interaction Dell employees Inability to fully enable plans for mobile users typically had with these external groups daily. After all, when employees are dissatisfied with their work environment their frustration often becomes visible through interactions they have with people outside the company, and Dell places too high a priority on those relationships to let that happen. We are excited about the potential of Windows 10 as a client platform because it promises to be more than just another OS deployment but rather a platform that continuously delivers value to our Business JP Glick Director, Client Computing, Dell Dell also believed their industry reputation as a technology leader was at risk if they continued to nurture and patch an aging technology platform. It took many years to build the Dell brand as a leading channel partner and strategic services provider for Microsoft solutions, and being recognized as a thought leader who fully understands the technology behind their solutions and services portfolio was very important for growth. Alternative Solutions Dell IT evaluated several options to improve the technology environment, and because Windows 8.1 had already been deployed on a limited scale, they considered broader deployment as a logical choice. So, they embarked on a path to transform their standard platform based on Windows 7 Enterprise to a platform based on Windows 8.1. But feedback from technical and business team members using the Windows 8.1 platform was mixed, and only a small percentage of folks who received early versions of the platform said it met work requirements and their expectations for an enhanced mobile experience. Some employees reported that the Windows 8.1 platform reduced their productivity due to differences in the user interface, loss of the Start Menu, and other unfamiliar features. Prepared for Microsoft Corporation by Alinean Inc. Ronald Paxton, Principal Analyst Page 3
4 Therefore, Dell IT decided their fullest realization of a Connected Workplace based on a single integrated platform required a more comprehensive and innovative solution to address the magnitude of challenges they were experiencing. The end goal was to put the IT ecosystem back on track as a business enabler that met everyone s needs; from technical engineers to application developers, to partners. Opportunity Dell and Microsoft enjoyed a close business relationship, and they worked closely during Microsoft s Windows 10 Technology Adoption Program (TAP). With Microsoft s launch of Windows 10 in the consumer space just a few months away, Dell engaged fully in the Windows 10 early adoption program to better understand the new operating system s features, capabilities and benefits and to make it easier to bring Windows 10 capabilities into Dell with assistance from Microsoft. TAP helped Dell gain advanced information on Windows 10 enhancements, updates and other aspects of the operating system. Dell takes security very seriously to protect its own, its partners and its customers information, and active discussions within Dell at both technical and executive levels had taken place about data security, device security and network security. When senior managers and executives began to realize the potential security benefits that Windows 10 provided, they immediately agreed to establish a strategic initiative to implement Windows 10 as Dell s standard enterprise client platform. Security was a top priority, and Dell was convinced that helping itself, its partners and its customers move in the right direction to secure their assets was the right thing to do. The security improvements in Windows 10 play an important part in how we protect our data, and have enhanced the overall security posture of our endpoints. Alan Daines Chief Information Security Officer, Dell Dell IT worked closely with senior management to establish a project mandate, and work began immediately. The Windows 10 deployment project was targeted for completion by end of 2017, with deployment occurring in phases across the company. The end goal of the project was rock solid, and included the following objectives: Improve engineering productivity Improve data, device and network security Reduce problem remediation time Continuously deliver client features Support mobility and connected workspace Reduce time to market for upgrades Simplify software distribution Reduce IT service desk load Improve IT agility and responsiveness Improve customer experience Everyone agreed that undertaking enterprise-wide deployment of Windows 10 would provide Dell with hands-on experience related to the challenges partners and consumers will face in their own deployments, and better equip Dell to serve as an expert advisor. Dell s vision was to be able to leverage their expertise to help partners and consumers have a better experience of Prepared for Microsoft Corporation by Alinean Inc. Ronald Paxton, Principal Analyst Page 4
5 their own with Microsoft Windows 10 and Dell services. Dell learned a lot along the way, and the knowledge they acquired has been readily shared with customers and partners who are beginning their own deployments. Lessons Learned Today, when customers ask Dell to help them understand and prepare for Windows 10 deployment, Dell advises them that the technical challenges Dell experienced during and after their enterprise rollout were not too difficult to overcome. But they did find it challenging to foresee and plan for the cultural impact that Windows 10 as a Service had on previously established communication, collaboration and procedural processes that supported their pre- Windows 10 environment. Dell encourages customers to think through this challenge especially how the benefits of ongoing application development and testing, occurring in full synch with service-based platform changes, may impact their environment. Solution Dell implemented Microsoft Windows 10 Enterprise to take full advantage of its ability to connect with Microsoft Office 365 solutions in the cloud, as well as to integrate with One Drive for Business, Exchange Online, and manage both business and personal accounts. Within the Windows 10 platform, Dell plans to enable Windows 10 advanced security features like Device Guard, Credential Guard auditing, Windows Information Protection and other core components. Dell IT is mindful that security, connectivity, and device support must not impact employee productivity; it should operate below the radar. Windows 10 Enterprise fulfills those requirements, and Dell IT is satisfied with the security protection, ease of use, and device support Windows 10 provides as user-configurable options. Dell leveraged components of Office 365 to facilitate quick rollout and adoption by using integrated cloud services to enable Connected Workforce with web functionality for business and technical applications. This helped Dell IT reduce the time necessary for new device builds and device SOLUTION reimaging because employee data resided in the cloud Microsoft Windows 10 Enterprise and not on a local drive. This provided Dell IT with flexibility in provisioning, ongoing maintenance, and application deployment efficiencies. Employees need only authenticate once, and everything else is seamless. One Drive for Business and Dell cloud-based storage was leveraged to help employees store their data securely in the cloud, and easily transition between devices; mobile or otherwise. One Drive for Business also facilitated their mobile user s work from anywhere capability in Dell s Connected Workspace. Deployment In August 2015, Dell s plan was to deploy the first wave of Windows 10 standard platform laptops to a limited number of engineers and application developers while they were still Prepared for Microsoft Corporation by Alinean Inc. Ronald Paxton, Principal Analyst Page 5
6 participating in the Technical Adoption Program. This would be followed by a second wave of deployments in October 2015 to customer-facing employees who worked remotely and who support partner and consumer communities. The rest of the deployments would occur in waves beginning in 2016 and continuing through From a deployment and manageability perspective, Windows 10 and Windows as a Service deliver improvements on clearly defined timelines that are adaptable and advantageous to businesses. The resulting standardization that each iterative cycle of branch update delivers will have positive effects on operational support processes and the types of feature deliveries that our customers expect. - Bill Moore, Product Owner, Dell As part of the plan, Dell IT Service Desk assumed support for Windows 10 just prior to the beginning of the second wave. Service Desk employees were provided with two types of training to enable them to deliver primary support for the new platform general training on Windows 10 was provided by Microsoft, and platform-specific training was provided by Dell IT Client Engineering. Dell IT offered three deployment methods. Method 1 was receiving a new factory generated device, or through a service offered to employees by which they could have their existing device upgraded to the new Windows 10 platform. Method 2 was self-service, and employees were provided with the ability to download media and install a corporate image on their own. Method 3 was through a service provided by IT where a technician reimaged the device. Deployment is proceeding on track, as planned, and no unanticipated events that present an obstacle to project completion. Dell IT Service Desk, employees, managers and IT staff were all surprised at how smoothly and quickly the transition took place. Benefits Business DEPLOYMENT Aug 2015 through 2017 (in waves) Phased implementation by group One or more devices per person 19% desktop, 79% laptop, 2% tablet Dell gained significant business benefit from standardizing on Microsoft Windows 10 Enterprise. Dell executives and senior managers were pleased the project moved through phased deployment with little change to their departmental budget, or the company s CapEx and OpEx structure. We get to enable our users with the most award-winning portfolio of products. Many folks have already been using Windows 10 which translates to a smoother implementation/less disruption." Jaynene Hapanowicz Senior Vice President, Global Services & IT, Dell Prepared for Microsoft Corporation by Alinean Inc. Ronald Paxton, Principal Analyst Page 6
7 The following table lists the business benefits Dell achieved by upgrading to Microsoft Windows 10 Enterprise: Reduced risk of security breach Smoother maintenance cycles Tighter DevOps integration Cost savings and avoidance Protection against data loss Robust support for mobile strategy High employee satisfaction Today, employees at all levels of the organization are pleased with the new features and capabilities they have in the new Windows 10 platform; particularly the way it enables them to work freely from wherever they choose. Many users received the latest and greatest Dell laptop technology with Windows 10 enterprise and all of Dell s solution components fully enabled to support them right out of the box. Instant productivity, simplicity, enhanced communication and collaboration drove adoption, and employees are excited about the freedom and flexibility they had to customize their desktop to best suit their role and responsibilities. User experience has improved substantially. Technical From a service desk perspective, the upgrades Dell IT made to the configuration manager environment to support Windows 10 brought a significant reduction in call volume and trouble tickets related to device, and Windows OS. Dell also saw better operating system reliability, less migration issues, and less questions about usability and functionality. Most employees did not require any additional training beyond what they already knew to fully utilize the new Windows 10 platform, so training staff and training costs were far lower than in similar technology rollouts Dell had executed in the past. Dell believes this is attributed to Microsoft s decision to roll out Windows 10 in the consumer space first, thus increasing general knowledge about the OS and leveraging what people knew from previous versions of Windows. Microsoft s decision to bring back the Windows Start Menu and other familiar features greatly simplified end-user adoption and satisfaction. Another benefit Dell saw was BENEFITS Reduction in Help Desk incident volume Faster resolutions to incidents Increased Security and Data Protection improved productivity of its employees because of their familiarity and ease of use of the new Windows 10 platform. This has further reduced IT Service Desk support demands, and helped Dell empower employees to do more on their own with minimal direct support and cost from IT. Early indicators show that Windows 10 is helping Dell address some of the challenges it had with application testing and deployment, and enhancements such as HTML 5 are simplifying their application test and deployment processes. The challenge Dell IT used to have developing and synchronizing updates across a heterogeneous environment is now gone as well. With Windows 10 it s easy to maintain Prepared for Microsoft Corporation by Alinean Inc. Ronald Paxton, Principal Analyst Page 7
8 configurations across the enterprise, and keep Windows 10 devices is current with patches and security updates. DevOps collaboration is much better with Windows 10, and the Client Platform team and application development team are now in sync, deploying apps in a manner that enhances overall release quality and stability. Integration between development resources and timelines are synchronized with operating system upgrade and maintenance cycles. Dell s ability to standardize their technology platform in a way that reduces risk, cost and complexity, while increasing security and enhancing customer experience has led to the simplification of many processes that used to be required to support the old environment. The new Windows 10 servicing model is enabling IT to push new capabilities and services to employees, so they always have the latest client technology. Windows 10 allows us the opportunity to move our client base to a single OS eliminating the cyclical historical upgrade efforts required to upgrade applications & users from one EOL OS s to next gen, while increasing our Client support efficiency by reducing the volume and complexity of Operating System incidents presented to our field techs and Help Desk Productivity Improvements Pat Quigley - Vice President, IT Operations, Dell Dell IT initiated several surveys to business units and marketing to gauge the success of the Windows 10 deployment initiative, and overall satisfaction with new platform is high, and employee productivity has improved. DevOps and IT Service Desk realized significant labor savings -- particularly in the time required for provisioning, imaging, find fix, security issues, and call support and response. COMPANY INFORMATION 144,000 employees 56 IT staff involved in deployment 115 Service Desk staff involved in support The following table shows the quantified improvements in productivity in several key areas: Description Service Desk Average monthly incident volume to total users (Sep-Dec) Improvement 25% Average Time to Resolve Incidents 11% Prepared for Microsoft Corporation by Alinean Inc. Ronald Paxton, Principal Analyst Page 8
9 For More Information For more information on Dell, visit For more information on Microsoft Windows 10, visit For more information on Windows Insider Program, visit insider.windows.com For more information on Microsoft Office 365, visit Note This publication describes how Dell benefited from the enterprise-wide deployment of Microsoft Windows 10 and Microsoft One Drive for Business. Many factors contributed to the results and benefits described herein that may not be extant in other IT environments. Dell does not guarantee comparable results elsewhere. DELL PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND. MICRSOFT CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND. ALINEAN INC. PROVIDES THIS PUBLICATION AS IS AS IS WITHOUT WARRANTY OF ANY KIND. Prepared for Microsoft Corporation by Alinean Inc. Ronald Paxton, Principal Analyst Page 9
Achieving Application Readiness Maturity The key to accelerated service delivery and faster adoption of new application technologies
WHITE PAPER Achieving Application Readiness Maturity The key to accelerated service delivery and faster adoption of new application technologies Achieving Application Readiness Maturity Executive Summary
More informationModernize Your Device Management Practices Using The Cloud
A Forrester Consulting Thought Leadership Paper Commissioned By Microsoft June 2017 Modernize Your Device Management Practices Using The Cloud New Cloud-Enabled Operating Systems Deliver Ease And Flexibility
More informationMicrosoft 365 Migration
Microsoft 365 Migration Abstract As the new world of automation drives the change of pace in technology, commitment to the next wave of technology for businesses is necessary to remain competitive and
More informationWhy Agile Business Suite Should Be Your Development Environment
EXECUTIVE OVERVIEW Why Agile Business Suite Should Be Your Development Environment Welcome to the Application Era Development Takes Center Stage At a time when businesses define themselves by their applications,
More information5 Tips for Improving Collaboration
5 Tips for Improving Collaboration Introduction 2 As a business leader, you re constantly anticipating and responding to the evolving needs of your employees. Because of that, you may be under pressure
More informationCapgemini & Citrix: Connecting The Workforce
Capgemini & Citrix: Connecting The Workforce Connecting the Workforce 3 A Citrix partner since 2010, Capgemini delivers flexible, cost-effective end-user experiences to clients around the world. Together,
More information5 Tips for Improving Collaboration
5 Tips for Improving Collaboration Introduction 2 As a business leader, you re constantly anticipating and responding to the evolving needs of your employees. Because of that, you may be under pressure
More informationNEC Cloud Collaboration Low-risk, flexible, cloud-based unified communications and collaboration services to transform your business.
NEC Cloud Collaboration Low-risk, flexible, cloud-based unified communications and collaboration services to transform your business. www.necam.com/neccloudcollaboration Communication and collaboration.
More informationFujitsu End User Services Delivering a service as mobile as your people need to be
Fujitsu End User Services Delivering a service as mobile as your people need to be Welcome to the age of mobility A new digital landscape Mobile technology is dramatically changing our everyday lives.
More informationCBTS improves time-to-market with innovative unified communications SaaS by BroadSoft
Customer Case Study CBTS improves time-to-market with innovative unified communications SaaS by BroadSoft Executive Summary CBTS, a wholly owned subsidiary of Cincinnati Bell, combines their deep technical
More informationDATA SHEET RSA IDENTITY GOVERNANCE & LIFECYCLE SERVICES ACCELERATE TIME-TO-VALUE WITH PROFESSIONAL SERVICES FROM RSA IDENTITY ASSURANCE PRACTICE
DATA SHEET RSA IDENTITY GOVERNANCE & LIFECYCLE SERVICES ACCELERATE TIME-TO-VALUE WITH PROFESSIONAL SERVICES FROM RSA IDENTITY ASSURANCE PRACTICE EXECUTIVE SUMMARY Managing identities and related risks
More informationJourneyApps. Platform. The Competitive Edge In Industrial Digitalization. Copyright of JourneyApps 2018 All Rights Reserved
JourneyApps Platform The Competitive Edge In Industrial Digitalization Copyright of JourneyApps 2018 All Rights Reserved 1 Technology Transforms Businesses Every Day. Choose the solution that puts you
More informationHow Opaa! Food Management is retaining customers, improving childhood nutrition and empowering teamwork with Microsoft 365.
How Opaa! Food Management is retaining customers, improving childhood nutrition and empowering teamwork with Microsoft 365. Introduction Challenges A fast-growing, food management company serving over
More informationFujitsu Workplace Anywhere Delivering a service as mobile as your people need to be
Fujitsu Workplace Anywhere Delivering a service as mobile as your people need to be Welcome to the age of mobility A new digital landscape Mobile technology is dramatically changing our everyday lives.
More informationMAKING THE MOVE TO MOBILITY: THE DIGITALISATION OF FIELD SERVICE
MAKING THE MOVE TO MOBILITY: THE DIGITALISATION OF FIELD SERVICE The new wave of mobility in field service management INTRODUCTION Field service organisations have always embraced technology, being early
More informationOptimize Your PC Life-Cycle Management
GET STARTED Exploring The Key To Maintaining An Efficient PC Life Cycle Managing the PC life-cycle environment can be a complicated and expensive process. Enterprises with old and outdated systems require
More informationSOFTWAREONE UNIFIED COMMUNICATIONS MADE SIMPLE UNIFIED COMMUNICATIONS FOR THE FUTURE WORKPLACE
SOFTWAREONE UNIFIED COMMUNICATIONS MADE SIMPLE UNIFIED COMMUNICATIONS FOR THE FUTURE WORKPLACE CONTENTS SECTION 1 INTRODUCTION 04 SECTION 2 WHY UNIFIED COMMUNICATIONS? 06 SECTION 3 THE SOFTWAREONE APPROACH
More informationUCaaS. Business collaboration, delivered
Business collaboration, delivered There s a simpler way! 04 Look at what you can get 04 Mix and match with your people 05 End users will enjoy 06 Here s why the IT guys will like it 07 2 The future is
More informationMICROSOFT DYNAMICS NAV FOR INTERNATIONAL
WHITEPAPER MICROSOFT DYNAMICS NAV FOR INTERNATIONAL IMPLEMENTATIONS MICROSOFT DYNAMICS NAV AND INTERNATIONAL ERP IMPLEMENTATION This whitepaper explains why Microsoft Dynamics NAV is particularly well-suited
More informationThe Case For Supporting Always Up-To-Date Operating Systems
A Forrester Consulting Thought Leadership Paper Commissioned By Microsoft August 2017 The Case For Supporting Always Up-To-Date Operating Systems Reduce Complexity And Accelerate Your Application Release
More informationAltiris IT Management Suite 7.1 from Symantec
Altiris IT Management Suite 7.1 from Achieve a new level of predictability Overviewview Change is inevitable for IT and it comes from several sources: changing needs from lines of business, managing and
More informationFROM PERCEPTION TO MEASURED REALITY. Leverage Analytics to Improve Clinical & Economic Outcomes 1 A 5-MINUTE EXECUTIVE BRIEF FROM ECOLAB HEALTHCARE
FROM PERCEPTION TO MEASURED REALITY Leverage Analytics to Improve Clinical & Economic Outcomes 1 A 5-MINUTE EXECUTIVE BRIEF FROM ECOLAB HEALTHCARE A UNIVERSAL TRANSFORMATION Turning Data into Actionable
More informationThe Age of Agile Solutions
>> Whitepaper The Age of Agile Solutions Creating Interconnected Ecosystems October 2017 Sell Side Sponsored by The Age of Agile Solutions Contents Executive Summary... Technology and Services to Unlock
More informationCENTRALLY SUPPORTING YOUR DECENTRALIZED WORKFORCE.
THE RED REPORT: APPLICATION VIRTUALIZATION VOL 11 The Situation The Solution The Benefits The Services CENTRALLY SUPPORTING YOUR DECENTRALIZED WORKFORCE. CDW.com/client THE NUMBER OF ENDPOINTS SURPASSES
More informationWorkspace ONE. Insert Presenter Name. Empowering a Digital Workspace. Insert Presenter Title
Workspace ONE Empowering a Digital Workspace Insert Presenter Name Insert Presenter Title Every dimension of our lives is GOING DIGITAL 2 Consumerization is driving DIGITAL TRANSFORMATION Modern Workforce
More informationFujitsu Workplace Anywhere Delivering a service as mobile as your people need to be
Fujitsu Workplace Anywhere Delivering a service as mobile as your people need to be Welcome to the age of mobility A new digital landscape Mobile technology is dramatically changing our everyday lives.
More informationBMC point of view. The Future of Service Management
BMC point of view The Future of Service Management CONTENTS The BMC POV The 3 "Cs" and the Future of Service Management BMC Helix BMC Helix Business Outcomes The BMC Advantage The BMC POV The business
More informationSAP BusinessObjects Business Intelligence
SAP BusinessObjects Business Intelligence Increase Business Agility with the Right Information, When & Where it is Needed Disruptive innovation has resulted in a revolutionary shift in the way enterprises
More informationReimagining Your Legacy Systems for the Digital Age
Reimagining Your Legacy Systems for the Digital Age Produced by Reimagining Your Legacy Systems for the Digital Age A strategically planned approach to hardening your legacy systems can cost-effectively
More informationAUTOMATE YOUR ORGANIZATION
AUTOMATE YOUR ORGANIZATION Build an automation foundation for digital business operations Page 1 DIGITAL BUSINESS = AUTOMATED I.T. OPERATIONS Page 2 TODAY S REALITY FOR I.T. OPERATIONS Page 3 OBSTACLES
More informationHow Cisco IT Modernizes Shopping for IT Services with estore
Cisco IT Case Study August 2013 estore for IT services How Cisco IT Modernizes Shopping for IT Services with estore Cisco IT s estore replaces multiple service request systems with a unified service catalog
More informationDeliver All Analytics for All Users Through a Single Product in the Cloud
SAP Solution in Detail SAP Analytics Cloud Deliver All Analytics for All Users Through a Single Product in the Cloud Table of Contents 3 Quick Facts 4 Harness the Cloud for a Brand-New Analytics Experience
More information20 Signs That Your Business is Ready for Managed Services. Find out when your business will truly benefit from a technology provider.
20 Signs That Your Business is Ready for Managed Services Find out when your business will truly benefit from a technology provider. Are managed services necessary for your business? Any company doing
More informationDrive success for your business and IT with workplace flexibility
Drive success for your business and IT with workplace flexibility Meet employee expectations, accelerate innovation, and improve productivity without increasing risk Citrix.com ebook Align Cloud Strategy
More informationThe Roadmap to a Digital Enterprise through Mobility
The Roadmap to a Digital Enterprise through Mobility How to craft a mobility strategy to maximize employee productivity, streamline operations, and build an efficient business. Executive Summary As mobile
More informationWORKPLACE WORK SMARTER
WORK SMARTER Empowering IT users through workplace transformation MARKET DRIVERS INTRODUCTION We help organisations to choose, deploy and support the most appropriate platforms and devices to enable modern
More informationYour Business Needs Managed Services. Find out when your business will truly benefit from a technology provider.
Your Business Needs Managed Services Find out when your business will truly benefit from a technology provider. Are managed services necessary for your business? Any company doing business today is tied
More information20 Signs That Your Business is Ready for Managed Services. Find out when your business will truly benefit from a technology provider.
20 Signs That Your Business is Ready for Managed Services Find out when your business will truly benefit from a technology provider. Are managed services necessary for your business? Any company doing
More information20 Signs That Your Business is Ready for Managed Services. Find out when your business will truly benefit from a technology provider.
20 Signs That Your Business is Ready for Managed Services Find out when your business will truly benefit from a technology provider. Are managed services necessary for your business? Any company doing
More informationMOVING VIRTUAL DESKTOPS TO THE CLOUD WHITE PAPER
MOVING VIRTUAL DESKTOPS TO THE CLOUD WHITE PAPER 1 MOVING VIRTUAL DESKTOPS TO THE CLOUD A comparison of on site and hosted solutions. EXECUTIVE SUMMARY Physical desktop computer infrastructures no longer
More informationEnd-User Computing in Today s Virtual Era. The Pros and Cons of Desktop Virtualization
End-User Computing in Today s Virtual Era The Pros and Cons of Desktop Virtualization Contents Executive summary End-user computing today s challenges and opportunities Use cases for desktop virtualization
More informationBuild a Future-Ready Enterprise With NTT DATA Modernization Services
NTT DATA welcomed Dell Services into the family in 2016. Together, we offer one of the industry s most comprehensive services portfolios designed to modernize business and technology to deliver the outcomes
More informationGREAT SERVICE NEVER STOPS.
GREAT SERVICE NEVER STOPS. At Tata Communications, we understand that how we do things is every bit as important to our customers as the things that we do. So we re always flexible, always available, and
More informationSocial Networking Advisory Services
Social Networking Advisory Services HIGHLIGHTS Connect your workforce with a Yammer internal social network to break down traditional organizational and geographical barriers, improve communication, increase
More informationAccenture and Salesforce. Delivering enterprise cloud solutions that help accelerate business value and enable high performance
Accenture and Salesforce Delivering enterprise cloud solutions that help accelerate business value and enable high performance 1 Businesses and governments around the world are increasingly adopting and
More informationPublished by: Accenture Network Services Your Digital Network. Your Future.
Published by: Accenture Network Services Your Digital Network. Your Future. Introduction As CSPs evolve into Integrated Digital Service Providers, they are looking to collaborate with partners who have
More informationDeliver All Analytics for All Users Through a Single Product in the Cloud
SAP Solution in Detail SAP BusinessObjects Cloud Deliver All Analytics for All Users Through a Single Product in the Cloud Table of Contents 3 Quick Facts 4 Harness the Cloud for a Brand-New Analytics
More informationTOP 20 QUESTIONS TO ASK BEFORE SELECTING AN ENTERPRISE IAM VENDOR
TOP 20 QUESTIONS TO ASK BEFORE SELECTING AN ENTERPRISE IAM VENDOR The need for a robust and flexible enterprise-grade identity and access management (IAM) solution has never been greater. IAM is increasingly
More informationWINDOWS 10 THE MOVE IS ON
WINDOWS 10 THE MOVE IS ON Minimize Disruption and Reduce Errors with CSC s Windows 10 Migration Experts WHY WINDOWS 10? More than just an OS upgrade, Windows 10 offers many benefits for users and the enterprise,
More informationTransforming KPN BSS into a simplified future-proof platform
Transforming KPN BSS into a simplified future-proof platform KPN provides communications, media and information services to more than 11.5 million subscribers in the Netherlands. As a leading provider
More information5 ways your business can stay safe and take off
5 ways your business can stay safe and take off How to provide the right technology so your employees can safely work where, when and how they want to help you grow your business Stay safe + Work well
More informationTOP 10 REASONS TO MOVE YOUR CONTACT CENTER TO
TOP 10 REASONS TO MOVE YOUR CONTACT CENTER TO About NICE For more than 30 years, NICE has been helping organizations of all sizes deliver a better customer experience by using our market leading solutions
More informationA Digital Workplace Defined
A Digital Workplace Defined What is a digital workplace? Put simply, it s a unified collection of technology-based solutions, apps, and tools that a company provides to empower employees to be more productive
More informationGO BEYOND MOBILE DEVICE MANAGEMENT WITH A DIGITAL WORKSPACE WHITE PAPER
GO BEYOND MOBILE DEVICE MANAGEMENT WITH A DIGITAL WORKSPACE WHITE PAPER Table of Contents On Its Own, Mobile Device Management Can t Deliver on Modern Demands 3 Two Challenges, Two Solutions 3 Mobile Device
More informationBuilding a Foundation for Effective Service Delivery and Process Automation
Building a Foundation for Effective Service Delivery and Process Automation Agenda Service Management World Tour IBM Service Management Customer Challenges Overview of Service Delivery and Process Automation
More informationPivotal Ready Architecture by Dell EMC
Pivotal Ready Architecture by Dell EMC The ready, reliable and resilient way to deploy Pivotal Cloud Foundry on premises Table of Contents Go cloud native to keep pace with future of enterprise IT............
More informationTREND BRIEF VIRTUALIZATION AND THE DIGITAL WORKSPACE
TREND BRIEF VIRTUALIZATION AND THE DIGITAL WORKSPACE Introduction As new technologies such as cloud, SaaS, and mobility change the way people work, the impact on business strategy has been profound. IT
More informationTransforming Financial Workplaces from the Desktop
Transforming Financial Workplaces from the Desktop Compliance and mobility concerns converge with worker needs for a personalized experience anywhere, anytime. Desktop virtualization is a key enabler in
More informationServices. Dell ProSupport. Improve productivity and optimize resources with efficient, flexible, and reliable support
Services Dell ProSupport TM Improve productivity and optimize resources with efficient, flexible, and reliable support Shift your resources from maintenance to momentum Dell s award-winning support can
More informationACCELERATE AND EXTEND THE BENEFITS OF ENTERPRISE MOBILITY IN JUST TWO TO FOUR WEEKS FAST TO DEPLOY, EASY TO MANAGE
ACCELERATE AND EXTEND THE BENEFITS OF ENTERPRISE MOBILITY IN JUST TWO TO FOUR WEEKS Introducing appsfreedom : a complete Enterprise Mobile Cloud solution (delivered as a SaaS model) to fuel your company-wide
More informationSecure app and data delivery for a mobile financial services workforce
Secure app and data delivery for a mobile financial services workforce Secure, anywhere, any device productivity to transform the customer experience. Mobility can enable greater productivity for financial
More informationRealising the business value of IT optimisation and innovation
Secure your future with IT modernisation: Realising the business value of IT optimisation and innovation WHITEPAPER 1 / 15 Menu MENU 2 / 15 By the end of 2018, businesses are estimated to spend nearly
More informationBetter Together with Microsoft Dynamics CRM
with Microsoft Dynamics CRM Enhance the power and effectiveness of Microsoft Dynamics CRM business software with Microsoft products and technologies that work even better, together. Microsoft makes significant
More informationOnline Services Help Software Firm Affordably Access Enterprise-class
Microsoft Online Services Customer Solution Case Study Online Services Help Software Firm Affordably Access Enterprise-class E-mail Overview Country or Region: United States Industry: IT Services Customer
More informationPega Upstream Oil & Gas Capabilities Overview
Pega Upstream Oil & Gas Capabilities Overview Pegasystems, Inc APRIL, 2016 1 Overview Pega delivers a unified, strategic application development platform that empowers upstream oil & gas companies to leverage
More informationTREND BRIEF 5 WAYS VIRTUALIZATION THE DIGITAL WORKSPACE
TREND BRIEF 5 WAYS VIRTUALIZATION IS EVOLVING THE DIGITAL WORKSPACE Introduction As new technologies such as cloud, SaaS, and mobility change the way people work, the impact on business strategy has been
More informationFor IT administrators everywhere, the clock is ticking down toward an April
Taking a New Approach to Application Compatibility in Windows 7 Migrations New Solutions Ensure Application Compatibility During Operating System Upgrades For IT administrators everywhere, the clock is
More informationSUPPORT SERVICES FOR DELL EMC VXBLOCK SYSTEMS, VBLOCK SYSTEMS, AND VXRACK SYSTEMS
SUPPORT OVERVIEW SUPPORT SERVICES FOR DELL EMC VXBLOCK SYSTEMS, VBLOCK SYSTEMS, AND VXRACK SYSTEMS Dell EMC provides a range of support options to match your business objectives and preferred support experience.
More informationLink. EHRs & Patient Satisfaction: the. Psychiatry-Cloud
EHRs & Patient Satisfaction: the Link Patient dissatisfaction has been linked to EHR inefficiencies. Find out how to pick the right EHR to boost patient satisfaction. Psychiatry-Cloud Click EHRs & Patient
More informationHP and Microsoft integrated innovation for end-user productivity
HP and Microsoft integrated innovation for end-user productivity Information technology continues to drive productivity and change the way business is done. Because your end users are on the front line,
More informationBUYER S GUIDE: MFA BUYER S GUIDE. Evaluating and getting started with modern MFA solutions
BUYER S GUIDE: MFA BUYER S GUIDE Evaluating and getting started with modern MFA solutions NEW CAPABILITIES One-size-fits-all authentication is a relic of the past, and the days of hard tokens as the default
More informationMicrosoft Azure & Citrix for Financial Services: Simplify your journey to the cloud
Microsoft Azure & Citrix for Financial Services: Simplify your journey to the cloud How Dimension Data can simplify your journey to the cloud running Citrix on Microsoft Azure Citrix cloud solutions are
More informationORGANIZED FOR BUSINESS: BUILDING A CONTEMPORARY IT OPERATING MODEL
ORGANIZED FOR BUSINESS: BUILDING A CONTEMPORARY IT OPERATING MODEL Time is running out for the traditional, monopolistic IT model now that users have so many alternatives readily available. Today s enterprises
More informationINSIDE THIS ISSUE. Whitepaper
Whitepaper INSIDE THIS ISSUE This whitepaper explains why Microsoft Dynamics AX is particularly well-suited for supporting the needs of large enterprise-class organizations with a broad international presence.
More informationPlotting Your Path to Smarter HCM in the Cloud. A step-by-step guide for HR leaders and teams.
Plotting Your Path to Smarter HCM in the Cloud A step-by-step guide for HR leaders and teams. 2 Navigating Your Way to the Digital Future of HR With demand for convenient digital services growing amongst
More informationThe Future of Workload Automation in the Application Economy
The Future of Workload Automation in the Application Economy Success Requires Agility in the Application Economy The link between data center operations and business agility has never been stronger. If
More informationMicrosoft Enterprise Services. Modernizing IT to enable the Digital Workplace
Microsoft Enterprise Services Modernizing IT to enable the Digital Workplace A new world of work It seems like everybody is talking about digital transformation these days. In fact, a recent Gartner survey
More informationExpert Reference Series of White Papers. Bridging IT Skills Gaps to Transform Your Business
Expert Reference Series of White Papers Bridging IT Skills Gaps to Transform Your Business 1-800-COURSES www.globalknowledge.com Bridging IT Skills Gaps to Transform Your Business James A. DiIanni, SFIA
More informationSIMPLIFY ENTERPRISE HYBRID CLOUD COST MANAGEMENT WITH HPE ONESPHERE CONSOLIDATED VISIBILITY & CONTROL OF COSTS ACROSS CLOUD ENVIRONMENTS
SIMPLIFY ENTERPRISE HYBRID CLOUD COST MANAGEMENT WITH HPE ONESPHERE CONSOLIDATED VISIBILITY & CONTROL OF COSTS ACROSS CLOUD ENVIRONMENTS ENTERPRISE HYBRID CLOUD MANAGEMENT CHALLENGES As enterprise cloud
More informationConsumerizing Service Delivery: Breaking Down Organizational Silos to Deliver Services to a Global, Mobile Workforce
Consumerizing Service Delivery: Breaking Down Organizational Silos to Deliver Services to a Global, Mobile Workforce KAREN ODEGAARD SENIOR MANAGER, Cloud Advisory ACCENTURE S SERVICE LANDSCAPE ACCENTURE
More informationSpeed Up your Business-Focused Cloud Journey with NGA Cloud Accelerators. Copyright NGA Human Resources. All rights reserved.
Speed Up your Business-Focused Cloud Journey with NGA Cloud Accelerators 1 The business value of extensions built on the Hana Cloud Platform for Successfactors Eduard Kaussner, VP Business Development
More informationMake Innovation Real with Unique, Leading-edge Software Solutions
SAP Brief SAP Innovative Business s Make Innovation Real with Unique, Leading-edge Software s SAP Brief Achieve your greatest goals with SAP Innovative Business s Smart digital enterprises know that success
More informationThe Collaborative Contact Center. A disruptive approach to customer engagement
The Collaborative Contact Center A disruptive approach to customer engagement Table of contents 4 The collaborative contact center 8 Collaborative contact center checklist 5 Helping new agents provide
More informationCollaboration Delivering Real Business Outcomes
Collaboration Delivering Real Business Outcomes Cisco Powered Hosted Collaboration Solution TM 1-866-587-2287 ucaas@cbts.net 2016 Cisco and/or its affiliates. All rights reserved. 1 More Than Ever, Collaboration
More informationFrom... to cloud ready in less than one day with Parallels and ThinPrint
RAS Solution Guide Parallels Remote Application Server From... to cloud ready in less than one day with Parallels and ThinPrint Business Challenges Mobility, security and compliance, automation, and the
More informationCisco s Digital Transformation Supply Chain for the Digital Age
Cisco s Digital Transformation Supply Chain for the Digital Age The Cisco Supply Chain: Global, Complex, and Diverse Cisco s global supply chain extends across 13 countries and more than 25 locations.
More informationIntegrated IT Management Solutions. Overview
Integrated IT Management Solutions Overview freedommanage IT, The Numara FootPrints family of IT Management products and solutions streamline, automate and improve IT operations. They have been designed
More informationRSA ARCHER IT & SECURITY RISK MANAGEMENT
RSA ARCHER IT & SECURITY RISK MANAGEMENT INTRODUCTION Organizations battle growing security challenges by building layer upon layer of defenses: firewalls, anti-virus, intrusion prevention systems, intrusion
More informationGDPR and Microsoft 365: Streamline your path to compliance
Streamline your path to compliance GDPR: an overview The General Data Protection Regulation (GDPR) is a new European Union (EU) privacy law that takes effect on May 25,. It is designed to give individuals
More informationTransforming IT infrastructure organizations using agile
Photo credit/getty Images Transforming IT infrastructure organizations using agile Santiago Comella-Dorda, Peter Dean, Vito Di Leo, Nick McNamara, and Pankaj Sachdeva Traditional ways of managing IT infrastructure
More informationAutomating Your Way to Simplified Application Management
Automating Your Way to Simplified Application Management By Nick Cavalancia TABLE OF CONTENTS Taking an Automated Approach... 2 Putting it all together... 6 Maintaining applications used to be a lot easier
More informationEnjoy work, enjoy life.
Enjoy work, enjoy life. Enjoy sharing [Enjoy sharing] Arkadin is the world s fastest growing Collaboration Services Provider. We offer a range of Unified Communications and audio, web and video collaboration
More informationAchieve Your Business and IT Goals with Help from CA Services
Achieve Your Business and IT Goals with Help from CA Services How Does CA Services Approach an Engagement? Whether its planning, implementing or running our industry leading software, CA Services can help
More informationServices. Dell ProSupport TM. Improve productivity and optimize resources with efficient, flexible, and reliable support
Services Dell ProSupport TM Improve productivity and optimize resources with efficient, flexible, and reliable support Shift your resources from maintenance to momentum. Dell s award-winning support can
More informationChoosing the Right Mobile Collaboration Solution
Choosing the Right Mobile Collaboration Solution A comparison between the Microsoft mobile app and Infragistics Organizations that implement robust mobility solutions can transform mobile teams and gain
More informationUnified Communications. What are the Advantages of Unified Communications?
What are the Advantages of Unified Communications? It s becoming increasingly difficult for companies to keep up with the growing demands of modern business and maintain a competitive advantage. The ability
More informationIBM Service Management for a Dynamic Infrastructure IBM Corporation
IBM Service Management for a Dynamic Infrastructure 1 2009 IBM Corporation Agenda Why move to a Dynamic Infrastructure? Why is IBM Service Management at the center of the Dynamic Infrastructure? How does
More informationOUTGROWING MICROSOFT DYNAMICS GP
OUTGROWING MICROSOFT DYNAMICS GP Why Companies Move Up to Microsoft Dynamics 365 AN ARMANINO WHITE PAPER ARE YOU TOO SUCCESSFUL FOR YOUR CURRENT ERP SYSTEM? Whether you re expanding your product lines,
More informationEmpowering employees in a digital world. How Microsoft 365 Enterprise allows everyone to be creative and work together, securely
1 Empowering employees in a digital world How Microsoft 365 Enterprise allows everyone to be creative and work together, securely It s a time of transformation All around us, the world of work is changing.
More information