Definition of interfaces

Transcription

1 Definition of interfaces General Contact Level -> 1 st Level st Level -> 2 nd Level nd Level -> 3 rd Level... 3 Produkte st Level -> 2nd Level CC Friesach Wamas Wamas SSI PFT/KFT standard CC Graz Hardware Wamas C CC Giebelstadt PLC nd Level -> 3rd Level CC Friesach Wamas 4 / Wamas CC Neunkirch (ISS) PLC / Hardware / Software... 9 Freigabe CSS Vorlagenversion 0.1 1/ 10

2 General 1 Contact Level -> 1 st Level 1 SLA Data Have the SLA data been checked? Has the customer an active contract? If the customer hasn t an active contract: Is the activation form signed by the customer? 2 ITS Tool Is an Incident created in ITS? Are all previous activities documented? Which Account and Location? Contact (name and phone-number) Detailed description of the problem o Which CI is involved? o Are order data available? o Which part of the system is affected? 3 Translation Have all activities, mails, phone calls, etc., been translated to German or English? 2 1 st Level -> 2 nd Level 1 Preconditions Has the preconditions been performed from the contact level? 2 Priority Is it a complete system break down? Has the problem correctly been prioritized? Prio. A complete system break down Prio. B parts of the system breaks down with potential default in delivery Prio. C low system interference without default in delivery Prio. D queries 3 Repeatability Has the error been reproduced with the customer? Has the error been replicated and the steps documented? 4 Infrastructure Has the infrastructure been checked? Is there documentation? server (utilisation disk space) database (database is running properly, database locks) Backup (Source, database, etc.) Communiation, owner's manual Network o connection to server is OK? o connection between server and Clients is OK? o connection between server and periphery (PLCs, wireless terminal, printer) is OK? Freigabe CSS Vorlagenversion 0.1 2/ 10

3 5 Has the required data for further error analysis been backed up? logfiles screenshots database entries 6 Has the problem been localized and documented? Problem with process flow error message/exception in logfile master data organization on the side of the customer faulty operation by the customer 7 Has an error treatment been performed? Has the records been manipulated? Has a workaround been implemented? 8 Product specific points Have the product specific points been accomplished? (see point Product 1st Level -> 2nd Level) 3 2 nd Level -> 3 rd Level 1 Preconditions Have the preconditions from 2nd Level been performed? 2 Product specific points Have the product specific points been accomplished? (see point Product 2st Level -> 3nd Level) Products 1 1st Level -> 2nd Level 1.1 CC Friesach Wamas 4 How do you know that it is a WAMAS software problem? Are all WAMAS systems/processes running? IF NO: o o o o Have the logfiles of the corresponding services been checked? Are there any exceptions? Have you documented this in the incident? Have you tried to restart the service? Is there a problem with the process? Freigabe CSS Vorlagenversion 0.1 3/ 10

4 Process GD: Check goods (SIA, quantities resp. weights, etc.) GD023/GD071 in LU: check location material block Process GO: GO status (GO016 / GO020) o TOUR / TOURP (AUSK, AUSP) allocation status o Picking lists (WP001) o Picking location assignment (GD103) o Picking notes and status o TOURP status o Where are the LUs? Deposit location (GO-area by GOgate) Process WM WM030 (TO overview) o correct status o correct location (AktPos of the LU is OK o correc ttp (transport device dedicated correctly); correct routing o no involved positions are locked Process IF Is conversion Ext => In done? (IF01, IF02, IF024, IF053) Status ERROR : Is the error text analyzed? Process GI AUTO-GI checked (status, quantities, reference, etc.) o AVTK/AVTP o WEVK/WEVP AVIS / transaction checked / (registered amount, delivered amount, user, status etc.) o WEAK /WEAP o WEVK/WEVP Process ST inventory demand (ST021 / ST013) correctly created (status, article, location, etc.) o INVBA Picking notes (ST016) correctly created (status, quantities, user, etc.) o INVK / INVP Wamas 5 How do you know that it is a WAMAS software problem? Freigabe CSS Vorlagenversion 0.1 4/ 10

5 Do all Wamas service processes work? IF NO: o Have the logfiles of the corresponding services been checked? Are there any exceptions? o Have you documented this in the incident? o Have you tried to restart the service? Is there a problem with the process? IF YES: the mentioned points below must be tested per process Process SM Have the goods been checked? (SIA, quantities resp. weights etc.) SM022/SM023/SM028? Have the position of LU been checked? Have possible material locks been checked? Process OG GO status (OG002)? o OBD / OBDL (OBO, OBOL) allocation status o PlanLu and lines (OG025) o Picking location assignment (OG023/024) o Picking notes and status o shipping-lu status (OgLuExt and OgLuExtLines) o Where are the LU? o Has the deposit point been reached? (Is the LoadingPoint according to Strategy-Graph reached?) Process MF MF014 (TO overview) o Is the status correct? o Is the location of LU correct? (AktPos of LU is correct) o Has the MF-Manager assigned the transport device correctly? o Is the routing correct? o Is an involved location locked? Process DI Is conversion Ext=> In done? (DI002, DI004, DI005) Has the error text in status ERROR been analyzed? SSI PFT/KFT standard Have the hardware components of the control been checked? Have the electric components been checked ( fuse, collector, connections, shield, etc. I)? What faults are seen in the logs/menus? o PLC (programmable logic controller) o Drive controller o Scanner o profibus- / profinet user Freigabe CSS Vorlagenversion 0.1 5/ 10

6 Have the sensors been adjusted correctly? (light barrier, data light barrier, etc.)? Have the PLC been restarted? (Cold-/warmstart) Has the program been compared with the saved status? Have bus user been changed? (DI/DO-cards, COM-cards, bus connector, etc.?) Have drive controller been changed? Have sensors been changed? How is the error situation reproducible? Where were the log-files saved? (problems with communication, problems with order, etc.) Has the transport order been checked / corrected? Is the controlling achievable with remote service? 1.2 CC Graz Hardware Has the hardware component of the controller been already checked? Can you see faults in the logs/menus? SPS/PLC PCX other hardware PCX What components have been changed? o CAN-bus user o PCX server o Sensorial components Has changes in the configuration been made? Which values have been changed and on what location of the configuration? SPS/PLC What error messages are displayed at the TPs? Have bus user been changed? (DI/DO-cards, COM-cards, bus connector, etc.?) Have the sensors been changed? Wamas C Are all processes running correctly? Have the process logs been analyzed on the station name or number base? Saved Logfile excerpts? Documented error reports? Freigabe CSS Vorlagenversion 0.1 6/ 10

7 Have the costumer tests been performed? Is the problem reproducible? Has the procedure for reproduction been documented? 1.3 CC Giebelstadt PLC What is the fault? What components are disturbed? Have hand grips been made? If yes, what? Have pallet movements by manual transfer orders been made? What faults are shown in the logs/menus? Complete message text RBG,PFT,SCS,STS,SMC Sensors Drive controller Scanner Profibus- /profinet user Disturbed CPU? Have the sensors been adjusted correctly? (light barrier, data light barrier, etc.)? Have the PLC been restarted? (Cold/warm-start) Have the hardware components of the control been checked? Have the electric components been checked ( fuse, collector, connections, shield, etc. I)? Have the program been compared with the saved status? Have bus user been changed? (DI/DO-cards, COM-cards, bus connector, etc.?) Have drive controller been changed? Have sensors been changed? Is the error situation reproducible? Where were the log-files saved? (problems with communication, problems with order, etc.) Is the controlling achievable with remote service? Has the transport order been checked / corrected? Freigabe CSS Vorlagenversion 0.1 7/ 10

8 2 2nd Level -> 3rd Level 2.1 CC Friesach Wamas 4 / Wamas5 Preconditions Have the preconditions from 2nd Level been performed? Is a description available why it should be a product fault? Required data: Code location Error message Log file excerpt misconduct list of already performed analyzes of 1st and 2nd Level support Has the problem been simulated with the highest patch version of the product? Is there already a patch for the problem? Had the 2nd Level available the most unpatched system? Has the error been searched in the current patch lists? Is the problem only adjustable in the project environment? Is it a data configuration in the project? Have APIs been used which weren t alone used in the product Were functionalities used which weren t directly available in the product? Are project sources and data base dumps available from the project? Is an access achievable to the project repositories (CC s and ALGs)? Is the access installed to the customer system? Proxy system Is a fixed VPN installed to the ALG s and CC s? o Access to customer system via ALG? o Access to customer system via CC? Is the activation provided on the customer system? Is an environment provided for debugging? o VM with eclipse on costumer server? o remote debugging? Does a test system exist? Is a DB-export provided on test system? Is the project source matching with the active application? o Each process writes the commit-id to the log file Freigabe CSS Vorlagenversion 0.1 8/ 10

9 3 CC Neunkirch (ISS) 3.1 Status / Hardware / PLC / WMS Nr. Category Item Status Status Have all conditions been met in the 1st and 2nd level? Which fault message / error message is displayed on the terminal? What is the current state of the machine / system / device? Does the system / device operate in manual mode? Urgency of the fault (system / machine stop)? Hardware Which options are installed? Have some components been damaged / replaced? Have the electrical components been checked / aligned (drives, contactors, fuses, current collectors, connections, shielding, sensors, light barriers, etc....)? Has the orientation or leveling of the system / device been checked / adjusted? PLC Which software version is installed? Has a program update been carried out? Has a backup been created? Have the log files been checked / analyzed? Is there a remote connection to the PLC? TeamViewer ID: PW: Have the parameters/settings been changed / checked? Have the hardware components of the controller already been checked? Which components are experiencing a fault? Which is the status of the safety modules? Has the PLC been restarted cold / warm start? Have the configuration / parameters been compared to the configuration/parameters of a secure state? Were manual movements carried out? Can the error be reproduced? Has the interface to the MFS been checked? Freigabe CSS Vorlagenversion 0.1 9/ 10

10 3.1.4 WMS Which warehouse management system is being used? Do all services / processes work normally? Has an attempt to restart the services / processes been made? Is there a remote connection to the server? TeamViewer ID: Freigabe CSS Vorlagenversion / 10