Veiklos procesų valdymas paprastesnis ir lengvesnis sprendimas

Transcription

1 Gražvydas Govaras Software IT Architect 14 October 2010 Veiklos procesų valdymas paprastesnis ir lengvesnis sprendimas IBM Programinės įrangos diena Vilnius, Crowne Plaza

2 Agenda Business Process Management essentials What management cares about What does it mean process What is important for the process and process management IBM BPM Blueprint Why companies model How Blueprint looks like WebSphere Lombardi Edition Different deployment model it s simple! Where does it fit Process implementation lifecycle and team 2

3 CEOs and CxOs differ on the importance of technology for the future of their organization, driven by different perceptions on technology s role CEOs Q CFOs CIOs Q Q Market factors Technological factors Macroeconomic factors People skills Regulatory concerns Globalization 6 6 4

4 Business processes encompass all activities that an organization undertakes Process Improvement can enable a business to be more agile Account Opening Vendor Onboarding Order Fulfillment 4 Campaign Management Claims Processing Customer Problem Handling

5 What do Business executives care about? business visibility and performance discovery, collaboration and optimization quick Iterative change business user productivity 5

6 BPM is About Value not Technology BPM Defined: An integrated approach to aligning the key activities of an organization into processes you can consistently measure to optimize value to your organization and its end customers. Integrated Processes Technology + methodology Compresses cycle time for process lifecycle Enabled by BPMS platform Align people & tasks to valuable outcomes End-to-end vs. silo Cross-functional Measure Optimize High visibility into performance of process & people Metrics that are meaningful to the business Quantify impact of process improvements 6 Enhance process to maximize business value Identify & remove bottlenecks Eliminate non-value-add activities

7 BPM Projects & Programs Large and Small What we re seeing Small scale workflow projects, characterized by limited process scope, short timeframe, and fit for purpose Large scale projects, characterized by a blend of human & integration-centric needs, 250+ human tasks, sophistacated HA & Disaster recovery, large user bases (10,000+ users) All leveraging capability across the spectrum of needs Large Scale Small-scale - <100 users - Dozens of human task templates - 100s of running instances - 100,000+ users human task templates - 5,000,000 running instances Why customers are turning to IBM Mix of powerful capabilities mean one stop shop and lower TCO Confidence they can grow / scale on their investment. Innovative features yield fast time-to-value 7

8 The Forrester W ave : Business Process Management Suites, Q

9 Lombardi / W ebsphere BPM Sweet Spots Characteristics of BPM Solutions 9

10 The simplest way to get started with your BPM initiative 10 The quickest way to deliver process applications

11 IBM BPM Blueprint 11

12 Why Companies Model Modeling for Compliance/Documentation Document processes for use by business to understand the business process Customer use output for training, collaboration, documentation requirements for compliance regulations (e.g. Sarbanes-Oxley and Basel II) Linkage to real-time monitoring provides a feedback mechanism for reporting requirements needed for compliance Modeling for Simulation and Redesign Document both the current state and future state business process and the comparison to determine Return on Investment (ROI) analysis Six Sigma and Process Improvement are common methodologies Modeling for Execution Modeler can create artifacts from business model and make them available in technology development tools to reduce the overall implementation time of new business process 12

13 The Picture is The Process 13

14 Where does Blueprint fit? A Single Repository Your organisation Operations teams Project Teams Finance Teams Executive Management Blueprint provides a widely accessible environment for capturing process details and operating procedures. Sales Operations Teams Strategic Alignment Customer Services Account Administration Procedures Blueprint Identify common problems across processes. Prioritise project candidates based on impact to organisational objectives. Processes Requirements Management Projects Lombardi Hosted Environment 14 Capture desired capabilities for process projects, and involve subject matter experts in the exercise. Easily transition to Teamworks when ready.

15 Simple Enough for Novices, Rich Enough for Experts 15

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17 BPM is About Value not Technology 17 Integrated Processes Measure Optimize

18 Traditional Process Application Lifecycle Java Developers Technical Experts Users / Managers Business Modelers Service Dev Tools Task Portal BPEL Modeler Integration Tools Business Modeler End User Forms Rules Modeler Deployed Code Version 1 Rules Dev Tools? 18?? How do these artifacts relate?... Deployed Code Version N Reports / Analytics?? Is everything in synch?

19 Lombardi Difference: Shared Model Architecture Process Developers Business Modelers Business Modeler Graphical Implementation Shared Process Model Managers / Analysts Users Reports / Analytics User Portal / Forms Single shared process model assets are always in synch Single integrated platform everything you need in one product Lower technical effort less development time, cost, risk 19

20 Easy to Use Tools, One Shared Model Process Portal Process Portal Process Coaches Manager Worker Execute Admin Console Scoreboards Process Modeler Administrator Business Modeler TeamWorks Shared Model Design Process Optimizer Optimize Service Modeler Process Inspector Business Analyst Developer 20

21 Typical Process Problems Without BPM 3 6 Invoice Reconciliation Team s Custom e r Service 1. Informal Tasks and Communication (ex Paper or ) 2. Inefficient Working Environment Spans Systems 3. Inconsistent Prioritization 4. Incomplete or Inaccurate Data Flow Between Systems 5. Lack of Control Over System and Business Events (Exceptions) 6. Poor Visibility Into Process Performance Finance and Ops Executive M anagem ent Account Adm inistration Customer Problem: Cannot Grow Efficiently Customer Satisfaction

22 Where does Teamworks fit? Finance & Ops Your organisation Customer Service Teamworks A Business Environment Invoice Reconciliation Teams Executive Management Account Administration Teamworks provides a businessfacing operational layer that increases productivity. The right users are given the right information at the right time, all through a unified interface. Providing Visibility Teamworks tracks the KPIs and exposes key metrics to stakeholders and management. Areas in need of optimization are readily identified. ESB (optional) With High Leverage Leverage existing investments in systems and services in the IT landscape. Systems 22

23 Process Lifecycle in Teamworks 23

24 Lombardi BPM Roles Project Scale Process Improvement Expert Teamworks Expert IT/Technical Expert Supporting Roles: 24

25 Organizations address critical business needs with BPM Dynamic Business Processes end-to-end BPM lifecycle capabilities to empower the business to adapt & respond dynamically to change Discover & Design by collaborating to capture, model, and analyze key processes to link strategy to process execution. Transform Insight into Action by monitoring and analyzing business processes and events for effective decisions. Process Automation to increase efficiency and optimize operating costs by streamlining business processes. All BPM approaches can deliver ROI in less than 12 months 25

26 The End 26