WebSphere Lombardi Edition (Teamworks) Overview IBM Corporation

Transcription

1 WebSphere Lombardi Edition (Teamworks) Overview Corporation

2 Instead of Manual, Ad-hoc Processing 3 Invoice! Reconciliation! Teams! Account! Teams! 6 Executive! Management! 1. Informal Tasks and Communication (ex Paper or ) 2. Inefficient Working Environment Spans Systems Customer! Service! 1 Account! Administration! 3. Inconsistent Prioritization 2 4. Incomplete or Inaccurate Data Flow Between Systems 5. Lack of Control Over System and Business Events (Exceptions) 4 6. Poor Visibility Into Process Performance 5 2

3 BPM Provides Managed, Flexible Process Invoice Reconciliation Teams Account Teams Executive Management Automatically Prioritizes and Routes Work Guides users through decisions Customer Service Process Account Administration Standardizes resolution across geographies Leverages existing systems and data Monitors for business events and initiates action Real-time visibility and process control 3

4 The Essential BPM Capabilities Modeling Customer! Service! Account! Teams! Invoice! Executive! Reconciliation! Management! Teams! Policy! Administration! Simulation+Optimization Workflow Rules Business Data Mgmt Human Interfaces Event Monitoring System Integration Metrics Analytics

5 Lombardi Enables Complete BPM Business teams need integrated technology to process improvement that provides a concrete connection from plans to activities Setting Direction Controlling Processes & Work H Q Corporate Strategy Map your business Model your processes Prioritize efforts Deliver business plan Build process applications Leverage existing infrastructure Enable work collaboration Optimize processes and teams Application IT Infrastructure Expanding Adoption Improving Performance

6 How Does Lombardi BPM Work? Your Process Process Blueprint Process Model Map Mod el Task Lists & Forms Real- Time Dashboards Process Analy2cs End Users Operational Managers Analysts

7 WLE (Teamworks) Shared Model Architecture Process Portal Process Inspector Process Coaches Service Modeler Process ScoreBoards Worker Manager Process Modeler Developer Process Optimizer Business Analyst Business Rules Data Management Analytics Metrics Business Analyst Human Interfaces Systems Workflow Simulation Event Monitoring Events System Integration Modeling Shared Model 7

8 WebSphere Lombardi Edition Run Time 8

9 BPM Projects from Inception to Production in ~90 Days BPM Methodology - Project Timeline/Roles Example BPM Analysts (1) Engagement Manager (1) Infrastructure Specialists (1) BPM Analysts (1) BPM Developer (2) Engagement Manager (1) BPM Analysts (1) BPM Developer (2) Technical Architect (1) Engagement Manager (1) Week 1 Week 2-3 Weeks 4 to 10 BPM Analysts (1) Technical Architect (1) Engagement Manager (1) Infrastructure Specialists (1) Weeks 11 to 12 Week 13 Definition Business problems Metrics/Goals Project charter Business case Estimates Mapping Maps Flows Rules KPIs, SLAs Reports Forms Simulation Stub Integrations Org Model Playback 1 Model Process and Service Flows Build UI Shells Create Business Data Model Prototype Integrations and DB Design Mock up Reports Development Playback 2 Develop process to specification Implement Services with Data Flow and DB Layer Incorporate Integrations Generate data to build reports Playback 3 Finish remaining 30% of UI functionality with look and feel Complete metrics and reports Implement exception handling and error proofing Test Go Live Infrastructure Environment Install / Config LDAP Integration Inspections/Tracking/Automation Infrastructure Deployment scripts/playbook Production Tuning 9

10 Where does WebSphere Lombardi Edition fit? Where and when organisations typically change their processes 4 to 8 times per year. Where there is currently operational fire Where the organization is One Sigma quality... a 32% error rate Where individual or group heroics make the process work Where end-to-end processes are poorly understood We look for the process pain that stop goals being delivered and prevents the value stream from working for the client.

11 Lombardi Is Proven Across Multiple Industries Lombardi brings solid customer relationships and successful BPM implementations to strengthen IBM s industry expertise... Banking/FSS Energy Healthcare Insurance Retail Ind/SCM Telco Governmental agencies 11

12 Human Productivity Improvement is at the heart of all successful Teamworks customer initiatives. With IBM WebSphere Lombardi Edition you can; Build faster. Work smarter. Take cost out. Improve continuously. Find the problem areas. Respond to exceptions faster. Ensure regulatory compliance. Increase the productivity of your people.dramatically!

13 Human Productivity Improvement is at the heart of all successful Teamworks customer initiatives. Thank you and questions Marek Zajac WW WebSphere Business Partner Technical Professional