ATPS-C, Niclas Johansson, March 2013 Medium Voltage Converter Products Service Product Portfolio
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1 ATPS-C, Niclas Johansson, March 2013 Medium Voltage Converter Products Service Product Portfolio
2 Medium Voltage Converter Products Service Product Portfolio Your service experts for all ABB Medium Voltage Converter Products Overall support of the full product range of PCS 6000 Product Family converters throughout the entire life cycle Support for all MV Converter products for the application Wind March 27, 2013 Slide 2
3 Medium Voltage Converter Products Service Product Portfolio Installation & Startup services Field Services Spare parts Support and Diagnostic Services Training Service contract Performance review Consulting March 27, 2013 Slide 3
4 Medium Voltage Converter Products Service Product Portfolio Installation & Startup services Field Services Spare parts Support and Diagnostic Services Training Service contract Performance review Consulting March 27, 2013 Slide 4
5 Installation and startup Services Commissioning Services Commissioning of converters, also during factory testing (Hall and Back-to-Back test) Extended Commissioning and Configuration for Prototype and Pilots converters Offshore wind Commissioning Services with certified Service Engineers (e.g. PSA, BOISET, HHO) Competent engineers on site EXPERT and MASTER trained Service Engineers available for Commissioning Strict certification of our engineers Your benefits Specialists close to your location Availability on short notice Competent and experienced specialists March 27, 2013 Slide 5
6 Medium Voltage Converter Products Service Product Portfolio Installation & Startup services Field Services Spare parts Support and Diagnostic Services Training Service contract Performance review Consulting March 27, 2013 Slide 6
7 Field Services On-demand Service and Scheduled Maintenance Competent engineers on site Local Service Units worldwide to perform service. For example in CH, DE, CN and KR. High quality and efficient Service performed by BASIC and EXPERT certified personell with experience on the PCS 6000 converter. Your benefits Specialists close to your location Availability on short notice Competent and experienced specialists Specialist on preventive maintenance activities March 27, 2013 Slide 7
8 Medium Voltage Converter Products Service Product Portfolio Installation & Startup services Field Services Spare parts Support and Diagnostic Services Training Service contract Performance review Consulting March 27, 2013 Slide 8
9 Spare Parts Emergency Spare Parts Spares from the original manufacturer Product Life Cycle Management model ensures long-term availability Extensive stock Repair and maintenance of spares on request Your benefits Fast delivery of spares Up to 20 years availability of spareparts Reduced downtimes of your plant March 27, 2013 Slide 9
10 Spare Parts Spare Parts Kits and Spare Parts Maintenance Kits Spare parts kits Spareparts kits for customer installed base Reducing time to repair in case of failure. Preventive maintenance kits Pre-defined kits for the preventive Service available on request. Prolongs lifetime of converter and reduces risk of failure. March 27, 2013 Slide 10
11 Medium Voltage Converter Products Service Product Portfolio Installation & Startup services Field Services Spare parts Support and Diagnostic Services Training Service contract Performance review Consulting March 27, 2013 Slide 11
12 Support and Diagnostics Services Customer Support (Supportline) Facts Fast and competent support at a glance Up to 24h a day / 365 days a year (depending on service contract) Qualified product specialists, also for discontinued products MV Converter Products Supportline Your benefits Fast problem resolution Reduced downtime losses Shorter time to repair Individual technical support March 27, 2013 Slide 12
13 Support and Diagnostics Services Remote Diagnostics Products PCS Service Suite Remote Service tool for certified service engineers (BASIC/EXPERT) Allows remote access of PCS 6000 converter product for maintenance, service and troubleshooting*. *) Depending on customer service training level. Troubleshooting requires EXPERT training. Possibility of remote service support from ABB. Your benefits Shorter response time to service cases More Info Shorter repair time of faults Cost savings More efficient commissioning March 27, 2013 Slide 13
14 Support and Diagnostics Services ABB Remote Support ABB Remote Support In combination of the PCS Service Suite Product and an Support agreement, ABB can offer Remote Support for the converter. Local ABB units offer EXPERT level remote support for customer ABB Switzerland offer MASTER level remote support for customer. Your benefits Shorter response time to service cases Shorter repair time of faults Cost savings Performance evaluation per Remote Access to EXPERT/MASTER know-how March 27, 2013 Slide 14
15 Medium Voltage Converter Products Service Product Portfolio Installation & Startup services Field Services Spare parts Support and Diagnostic Services Training Service contract Performance review Consulting March 27, 2013 Slide 15
16 Training Classroom Trainings / On-site Training Modern facilities at ABB University Switzerland Trainings for Service Personnel Classroom or On-site Training Hands-on Training with fully equivalent Training unit and tablemodels. Your benefits Trainings that meet your needs Certification of personnel to be able to perform service and commissioning. Courses available BASIC Training EXPERT Training March 27, 2013 Slide 16
17 Training Training unit Training unit Hands-on Training with fully equivalent Training unit 1:1 size converter with full functionality Possible to simulate faults/errors for troubleshooting practice Possible to simulate complete commissioning. Your benefits Training with practical experience to ensure high quality Training for your your personell. Certification of personnel to be able to perform service and commissioning. March 27, 2013 Slide 17
18 Training Authorization and Training Concept Authorization Concept Requirements for BASIC level Course J 710 BASIC Requirements for EXPERT level Course J 715 EXPERT On the Job Experience (2-times following the commissioning). Your benefits Trainings that meet your needs Certifications from ABB to perform service, preventive maintenance and commissioning. March 27, 2013 Slide 18 See futher info in Document: 3BHS393721E01
19 Medium Voltage Converter Products Service Product Portfolio Installation & Startup services Field Services Spare parts Support and Diagnostic Services Training Service contract Performance review Consulting March 27, 2013 Slide 19
20 Service Contract Custom Service Contracts Products ABB provides customer service agreements to improve availability of the converter product. Different features can be selected to combine a customized customer service agreement. Benefits Improves financial planning through regular payments Easy budgeting Fixed costs Minimized downtimes Features: Additional features: Unlimited phone support without additional costs during 24h, 365 days a year. Remote service support from ABB for troubleshooting** Field service engineers are ready for dispatch in between 24h, 48h or 72h* (*) Travel restrictions to be considered, (**) requires product PCS Service Suite for remote access Unlimited phone support without additional costs during business hours Maximum call-back time of 60 minutes Additional features: Yearly Performance Review Included on-demand service Included Preventive maintenance March 27, 2013 Slide 20
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22 Support and Diagnostics Services Remote Diagnostics Products The PCS Service Suite offers two options Local Commissioning Tool Remote monitoring and service Tool No IPC No Remote access Low Cost Used for Commissioning and local Service IPC installed in Converter Remote access available Used for Commissioning and service Possible to do remote service and troubleshooting March 27, 2013 Slide 22 Return
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