DEBAG service. Always here for you.
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1 DEBAG service Always here for you.
2 DEBAG service: always here for you. Our global network of service partners guarantees you 24/7 fast and professional help. Professional and comprehensive service from DEBAG. From production and shop baking ovens to cooling and proofing technology. Our DEBAG service centre is the central point of contact looking for technical help, service, assembly service and a reliable permanent supply of spare parts. We currently have 24 technically trained DEBAG customer service fitters available to our customers throughout Germany. A further 35 certified partner companies with more than 100 specialist fitters work for DEBAG customer services in Germany. With our customer service, you benefit from great commitment, established expertise and the shortest reaction times. Even outside Germany, you can rely on our service: worldwide we work in more than 30 countries with qualified service partners - including our own branches in Russia, France, Poland and in the USA. So our service team can call on more than 550 qualified service technicians in more than 200 service centres to perform all. We are therefore able to guarantee almost exhaustive service coverage for our international customers as well. Yours René Schindler, Head of Service Department Exclusively from DEBAG: We offer a comprehensive package of services from installation and commissioning to maintenance. Installation service Professional advice and installation by well trained staff Commissioning and instruction Introduction by DEBAG master baker to the baking technology after commissioning Maintenance service Maintenance work and control Wear parts replaced DEBAG is a DVGW certified specialist. Repair service Fast and professional repair Exclusive use of DEBAG original spare parts Your contact René Schindler Head of Service Department Phone +49 (0) rene.schindler@debag.com
3 Only from DEBAG: lifetime warrenty on the baking chamber!* Choose best technology, economy efficiency and worry-free operation. We at DEBAG make it as easy as possible for you. We would be happy to discuss the minor and major benefits of our technology with you, but most importantly we are the first oven manufacturer to offer you this crucial advantage: a lifetime warrenty* for the baking chamber! If you exclusively use our e.clean.sys- TEM with its environmentally friendly cleaning agents, we are convinced that the heart of your oven will never stop beating. DEBAG offers for oven and cooling technology warrenty extensions: 1 YEAR WARRENTY 1 year warrenty or 2,500 operating hours 2 YEAR WARRENTY 3 YEAR WARRENTY 2 year warrenty or 5,000 operating hours 3 year warrenty or 7,500 operating hours * Requires compliance with and use of the stipulated DEBAG cleaning agents and care instructions for the baking chamber of your DILA and GALA oven Benefit from our online information service: Are you looking for spare parts? Ordering spare parts Fast and easy Order your spare part and receive it a short time later. Online form You can order easily: All information at a glance. Always available Download all important product information here free of charge. International All documents available in more than 10 languages:
4 Service agreements For all those who expect more. Exklusively from DEBAG: You can always expect a more from DEBAG. Because our products and services will not only meet your expectations, but exceed them. Whether service agreements, 24-hour service hotline and download centre - services all offer clear benefits which will pay off for you. We are always there when it counts. The DEBAG service world with customer-tailored solutions. Smart care: maintenance packages Economy Includes work and travel costs Includes small repairs (e. g. door seals, change a flap seal) Premium care: full-service packages* Economy Maintenance** and repairs Travel and work time Includes small repairs Comfort Includes work and travel costs Includes wear parts (e. g. door seals, rubber part, lighting, filter cartridge) Comfort Maintenance** and repairs Travel and work time Spare parts and wear parts Process optimisation Greater production reliability Higher cost efficiency Optimal baking results by improving the baking process Product training Product ABC Baking seminars Global Market Trends DEBAG Service PLUS Service agreements Smart care: service packages Premium care: full-service packages Warranties Remote Service More safety & efficiency Reduction of technician visits Reduction of downtimes * for the purchase of new products or products which do not exceed 12 months of age only. ** It must not be exceeded 2,500 hours of operation per unit in one year. DEBAG Service BASIC Be inspired by our service: Since many years I am a convinced customer of DEBAG. I am very satisfied with DEBAG baking technology as well as with the DEBAG customer service: fast, uncomplicated and professional. I appreciate the reliability and short reaction time of the DEBAG service team. And the very best: I can get everything from DEBAG, it is a one-stop supplier: ovens, refrigeration equipment and service - that s perfect! Björn Miertzsch, Bakery Eckert in Dresden Operating manual Baking programs Order forms Online information service Technical product data, manuals and service tips Exclusive web access for authorised partners 24-hour hotline Available around the clock, 7 days a week Individual call number possible Spare parts ordering Order process via online form Available around the clock Quick delivery
5 With DEBAG, quality knows no limits. The global market is our home, so we can always provide best possible customer care. DEBAG Servicecenter Hohenthalstraße Königsbrück phone: +49 (0) fax: +49 (0) service@debag.com DEBAG Deutsche Backofenbau GmbH Dresdener Straße Bautzen phone: +49 (0) fax: +49 (0) info@debag.com Business hours Mo.-Fr.: Uhr Sa.: Uhr 24h service hotline +49 (0) Services at a glance Maintenance contracts Remote Service Warrenties Full-service packages Process optimisation Online spare parts ordering Product training Snack- and baking workshop
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