MEASUREMENT AND ANALYTICAL SOLUTIONS

Transcription

1 MEASUREMENT AND ANALYTICAL SOLUTIONS rev. 01/2013 RocNoc and Software Preventive Maintenance Agreement Calgary Edmonton Burnaby Fort McMurray Fort St. John Grande Prairie Prince George Regina Saskatoon

2 Spartan is driven to help improve your processes and save or make you money with our superior products and services. Our RocNoc maintenance program will help you to realize the full benefits of your system. Benefits Preventative maintenance services provided by our certified factory trained technicians will help to optimize system performance and minimize facility downtime. Technicians will protect and extend the life cycle of our hardware by identifying component or environmental problems early that may effect future system operations. They will also identify system performance problems that may affect the ongoing accuracy of the systems volume and water cut readings. By receiving priority privileges to software hot fixes, service technicians and our hot spare inventory you will be minimizing potential downtime periods. The additional reporting tools provided under our maintenance program will assist in providing you with the required documentation during ERCB directive 17 audits. In addition to a significant discount in our service hourly rates; under the maintenance program you will be entitled to free emergency support services that may help in determining a resolution to the problem and in turn help to avoid unnecessary chargeable field service visits. Planned Preventive Maintenance Service Description This service provides a Spartan Measurement Instrumentation technician to carry out preventative maintenance and check-ups on the Customer s LACT or test separator system in order to help maintain operational reliability and performance. Cost Under a planned maintenance agreement the customer will receive a preferred rate of 25% off our standard truck unloading demand hourly rates. This service is offered at a time, expense and material basis. Value Planned preventative maintenance provides value by minimizing system downtime with periodic health checkups. Because small inaccuracies or performance problems can result in significant costs, technicians protect and extend equipment life by early identification of problems. They also identify system performance problems that may affect the ongoing measurement accuracy. A properly maintained LACT or test separator system will help prevent well operator dissatisfaction and battery proration errors. Service Details This service includes inspection, adjustment, calibration, cleaning, testing and repair or replacement of the LACT or test separator systems equipment supplied by Spartan Controls. Spartan will endeavor to schedule and perform quarterly or semi annual maintenance, which includes travel time to site and vehicle mileage charge. The activities that will be performed include the following: PAGE 2

3 Quarterly or Semi Annual Maintenance: Review of FB107 event and alarm log files Inspect history and database management Inspection of history log files to ensure the health of application specific instrumentation and software performance Backup of the customer configuration and database to the Spartan Customer Profile Database Record any hardware or software changes to the Spartan Customer Profile Database Installation of required hot fixes to the software Check and clean the RTU and panel of dust and debris as necessary Ensure a complete backup of the configuration and database resides on a USB drive for recovery purposes in the case of system failure Check modbus network communication health status Calibration of all water cut equipment i.e. Drexelbrook and Phase Dynamics Run a meter verification on all applicable Micro Motion meters Address any ongoing operator concerns Customer Responsibilities The Customer shall be responsible for making the system available for the Spartan technician at the scheduled time for the Planned Maintenance visits. On scheduled site visits a centrifuge must be available to enable the technician to perform appropriate calibration routines. The Customer will provide spares or consumable material necessary to replace worn, unserviceable, or faulty items or Spartan Controls can provide them at additional price. Service Scheduling Spartan Controls will endeavor to schedule quarterly remote access maintenance and semi annual planned preventive maintenance visits, at the mutual convenience of both the Customer and Spartan. If requested the semi annual visits may be undertaken after regular work hours in order to cause minimal interference with plant operations. Required exceptions will be dealt with on a case-by-case basis. Additional Costs Travel and onsite time is charged at applicable preferred customer hourly rates, and is subject to overtime charges when incurred. Mileage is $1.15/kilometer for a company service truck in Alberta, British Columbia or $0.70/kilometer for a personal vehicle in Alberta, British Columbia or Cost for a rental vehicle, or airfare plus 10% (Service trucks are typically outfitted with additional equipment and tools required for certain jobs, our Service Advisors will recommend best option for service requested) Lodging in Alberta/British Columbia/Saskatchewan will be charged at $200/day, except for Fort McMurray which will be charged at cost +10%. PAGE 3

4 Meals will be charged as follows: On day trips, where the customer has requested a site arrive time that requires a departure time earlier than 6 a.m., breakfast will be charged. On day trips, where 24 hours or better notice has been given, lunch will not be charged. With less that 24 hours notice, lunch charges will apply. On day trips, where the home arrival time from site is 5:30 p.m. or later, supper will be charged. On multi-day trips, where the technician has checked out of the hotel but is still required on site for the day, meals will be charged. Breakfast $15 Lunch $15 Supper $30 Software Maintenance and Emergency Services Service Description Ensures the customer has the latest software upgrades. The emergency services provide the customer with priority privileges to phone support, 7/24 demand services and our customer hot spare inventory. Cost The cost for this service is a flat rate LACT or seperator system of $1000/year. Value By obtaining the latest software fixes and upgrades the RocNoc system performance and reliability will be improved. The reporting tools provided can assist during ERCB auditing or meter proving processes. Priority privileges to service technician scheduling and our RocNoc hot spare inventory will minimize system downtime in critical circumstances. Software Maintenance Details The software hot fixes, updates and configuration changes will be implemented during the scheduled or demand maintenance provided by a certified Spartan Controls technician and charged at the preferred hourly rate. RocNoc Software Upgrades This provides the latest software releases to be implemented during semi annual service trips. It ensures the customer will receive priority support as necessary during new software updates or configuration implementation. Examples of such updates may include the latest API calculations, AutoComp algorithms and measurement processing structures. Hardware Migration This provides support to migrate the RocNoc software to a future hardware platform. PAGE 4

5 Emergency Service This after-hours service provides the Customer with prompt emergency service for unexpected events and assistance in system correction. Expert answers and advice are provided by telephone and, in some situations, may eliminate the need for on-site service. Calls are usually answered by a support tech immediately, but in some instances, the caller is asked to leave a message that will be returned within an hour. Banked funds can be used for emergency demand support as well as the scheduled health checkups. Phone Support 7/24 technical telephone support service provides timely access to a Spartan technician s expert advice to help keep the system running and to potentially avoid the need for a site visit. Spartan Controls technicians can answer technical questions, diagnose system problems, and provide skilled advice when needed over the phone. A minimum of 1.5 hours will be deducted from the Service Bank of Hours during non-business hours. Emergency Site Travel Should the need arise for a Spartan technician to travel to site for Emergency Service Support, the technician is charged at Time and Material plus Expenses, based on the Spartan Controls preferred hourly rate under the agreement. The time incurred can be placed against the banked funds agreement but will be deducted as per Spartan Controls overtime policies. Customer Requirements If assistance is required, the Customer should contact Spartan Controls at (780) for this service. Spartan requests that the Customer be prepared to provide the best possible explanation and details of the system problem. Contract Terms The term of this contract shall be for one year of the date of purchase. Support Service will be provided based on a request of an authorized customer employee or a representative of the customer only. The term of this contract will be renegotiated at the start of every new service year. PAGE 5