The RTE Client Device
|
|
- Vernon Parks
- 6 years ago
- Views:
Transcription
1 Strategic Planning, B. Gammage, L. Fiering Research Note 26 September 2002 Client Devices: The RTE's First Line of Success A real-time enterprise (RTE) has to match client hardware with the needs of business processes. Failure to do so may compromise cycle times and workers' productivity, or result in costly overprovisioning. Core Topic Hardware Platforms: Client Platforms Key Issue How will desktop and mobile client platforms evolve during the next five years? Strategic Planning Assumptions By 2005, client devices will manage the RTE processes, provide alerts and monitor performance for 40 percent of workers in Type A enterprises (0.7 probability). At least 90 percent of the sit-down computing tasks that are PC-based today will still be PC-based in 2007 (0.8 probability). Real-time enterprise (RTE) workers have to exchange information and make related business and operational decisions within restricted, set times. Although these transactions are not always instantaneous, they still have to be carried out within this set time so as not to disrupt overall business cycles business management or customer-facing activities, for example. Taking too long in completing an exchange of information or transaction places revenue or efficiency at risk. This is where a client device the "interface" between the workers and the enterprise's business processes becomes an important component. Whether it is a PC, a personal digital assistant (PDA) or a smart phone, these devices need to do be able to do the job expected of them, so that those using them can do their job efficiently and in time. These devices must be closely matched to the needs of not just the enterprise's business goals, but also of individual workers. Although RTE processes can result in savings, there will be higher IT management costs because of the increased diversity and number of devices being used. The RTE Client Device The ability of workers to carry out their tasks within set times should be independent of any constraints in the devices they use. No single device is able to perform all the different functions necessary for the RTE. Moreover, they cannot create or drive RTE processes. Their role is to facilitate process interaction and, as such, they will eventually achieve utility status, just as the telephone has. Gartner Entire contents 2002 Gartner, Inc. All rights reserved. Reproduction of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The reader assumes sole responsibility for the selection of these materials to achieve its intended results. The opinions expressed herein are subject to change without notice.
2 There are many ways in which devices will help workers and enterprises manage RTE processes: Keeping track of where people are, such as their physical location via Global Positioning System (GPS) technology for field workers, or of their calendar and queue status for support or knowledge workers. Sending alerts for required action. Providing computer-mediated responses. Monitoring performances. Devices can track both the availability and the location of workers through a variety of means. The calendars of individual workers can be checked before sending a request for an activity, for example. They can even be set to generate automatic responses to set expectations for response times or a worker's unavailability. In other cases, devices, including wearable computers, can be used to monitor a worker's location. Here, a location device might help a dispatcher determine the nearest taxi to a customer, or find the nearest service engineer or doctor to respond to an emergency. Although likely to be initially viewed with suspicion by workers, this capability will yield advantages to both the enterprise and the individual in terms of security. It will also enable better management and availability of resources. Once a worker's location or availability has been determined, the device can send an alert or a request for action to the user. Response times can be logged and alerts generated automatically in case of noncompliance or task-queue overflow. This will increase the RTE's ability to meet service-level commitments and allow for detailed and up-to-date records of a worker's performance. By 2005, these devices will manage the RTE processes, provide alerts and monitor the performance of 40 percent of workers in Type A enterprises (0.7 probability). The RTE Process Model Different types of process require different types of device. The major criteria for deciding how device requirements should be evaluated are: Acceptable response latency. Level of computer mediation required for the response. Level of mobility required by the worker. These three criteria can be used as axes (or dimensions) for modeling the needs of different RTE processes (see Figure 1). 26 September
3 By correctly positioning each process within this model, the characteristics of a device can be more easily determined. Figure 1 Model for Evaluating the Needs of Processes in an RTE Response Latency Mobility Source: Gartner Research Computer Mediation Response Latency Worker performance in an RTE depends on response times for processes and alerts. Devices must help in ensuring that these cycle times are maintained. It is also essential that they do not add latency to any operations. Technical limitations arising from device-related issues whether hardware, software or interoperability represent unacceptable levels of risk to compliance with an RTE's business goals. However, the speed at which a device operates need not surpass the needs of the process or a worker's ability to process and use information. The best return on investment will come from matching latency needs, not exceeding them. The cost of moving from low to zero latency can be prohibitive. The availability and performance of an RTE device is determined by the shortest response time needed by the user. Point-of-sale (POS) workers, for example, need devices that can exchange information about purchases with financial and resource planning systems. Some POS information, such as authorizations for credit-card payments, must be transacted almost instantaneously. However, updates to financial and enterprise resource planning databases will likely have longer cycle times. Irrespective of the demands of other tasks, a POS client must always be capable of fast payment authorizations, and so must be capable of fast response. 26 September
4 Mobility and the Working Environment The working environment is a key determinant of the most appropriate device for a given task. Workers requiring access to RTE processes from a variety of locations need devices with a high degree of mobility, while those working from a single location are probably better served by a so-called tethered device, such as a desktop PC. Workers interacting with RTE processes on the move present some of the greatest challenges and will increasingly use a variety of devices. These workers will need mobile devices with interfaces designed to suit their working environment: the truck driver needs hands-free interaction or a device with a simplified user interface. Utility meter readers or field service personnel need mobile devices with roaming access to back-end systems. Computer Mediation In many (but not all) cases, a worker may have to provide a computer-mediated response (that is, use a client device to respond to the alert). A truck driver who receives a dispatch alert merely has to use a client device to acknowledge receipt of the alert. Driving the truck will be the desired response. An airline check-in worker, on the other hand, will use the client device as the main form of response confirming a reservation or assigning a seat. Deploying RTE Devices The PC is the predominant client-computing device and is set to remain so to at least About 90 percent of the sit-down computing tasks that are PC-based now will still be PC-based in 2007 (0.8 probability). The PC will continue to be the primary RTE device for processes based on desktop-and-screen user interfaces, but other devices are emerging in response to user needs. The wearable (or pocket) device that can be used for location tracking is only one example. Gartner believes a wide range of different handheld devices will be deployed around different voice and data applications. PDAs and smart phones, for example, will be used, but with characteristics that are closely matched to RTE process needs. The PCs used for most sit-down computing tasks will also take on different forms, as developments in PC architecture drive a rapid proliferation of different form factors. Although most knowledge workers are equipped with standard client devices PCs, PDAs or smart phones the different needs of different processes will drive rapid fragmentation of functionality and form factor. For many RTE processes, slower or tethered devices will be sufficient, such as desktop PCs with 26 September
5 fixed-line LAN connections. However, other devices will require fast roaming access with varying degrees of user interaction. These varied needs will drive a rapid proliferation of device types, the development of which will be facilitated by a range of technologies that are set to be generally deployed by the end of The building blocks of most new devices will be wireless networks, performance-optimized mobile computers and Extensible Markup Language (XML). Other technologies such as general packet radio service (GPRS) and GPS will also be used in this potential melding of technology. Worker Acceptance The willingness of IT managers to adapt their strategies to accommodate these new devices is another matter. Most IT departments operate with a short-term focus on cost and functional maintenance, an attitude that inhibits the adoption of devices that match RTE process needs. Changing this mind-set will require a shift from maintenance and manageability objectives to outsourcing, mobility and interoperability. Long-held reservations about security and managed diversity will also need to be addressed before many make this transition. Bottom Line: Business processes and information exchange are essential to the RTE. Client devices that facilitate these must provide both the performance and the availability that workers need if they are to respond without prejudicing business cycle times. 26 September
B2B Web Services Solutions: Pick Two
Strategic Planning, B. Lheureux Research Note 7 August 2003 B2B Web Services Solutions: Pick Two In large trading communities, trading-partners' strategic and functionality needs will drive channel masters
More informationHealthcare Predictions for Executives and Strategists
Strategic Planning, M. Duncan, J. Gabler, J. Young, J. Klein Research Note 9 December 2002 Healthcare Predictions for Executives and Strategists Business and IS executives as well as business and IS managers
More informationMobile Enterprise Solutions: Adoption by Vertical Industry
Research Brief Mobile Enterprise Solutions: Adoption by Vertical Industry Abstract: Gartner predicts growth in employee-focused mobile enterprise solutions in the European pharmaceutical, utilities, logistics
More informationE-Service Suite 1H03 Magic Quadrant
Markets, E. Kolsky Research Note 28 March 2003 E-Service Suite 1H03 Magic Quadrant The 1H03 E-Service Suite Magic Quadrant shows many regressions, few progressions and, overall, a market ready to consolidate.
More informationMobility Is Driving Enterprise Cloud, Networking-as-a-Service Strategies
GAME CHANGER Mobility Is Driving Enterprise Cloud, Networking-as-a-Service Strategies OCT 2016 Jim Duffy, Senior Analyst, Networking Recent M&A activity in the enterprise networking infrastructure market
More informationManagement Update: How Fidelity Investments Uses CRM to Drive Value
IGG-01222003-02 C. Marcus, K. Collins Article 22 January 2003 Management Update: How Fidelity Investments Uses CRM to Drive Value Gartner presents a case study about how Fidelity Investments retail brokerage
More information1. Check, Money and Account Handling
Strategic Planning, B. Adrian Research Note 11 March 2003 Real Time in the Bank Branch: Technologies That Can Help Real-time enablement is an important focus for retail branches. However, financial services
More informationCIO Update: A Formula for E-Commerce Success in Web Services
IGG-08282002-04 R. Batchelder Article 28 August 2002 CIO Update: A Formula for E-Commerce Success in Web Services Gartner presents a case study on how Eastman Chemical, contrary to conventional application
More informationMagic Quadrant for Global Enterprise Desktop PCs, 2007
Magic Quadrant for Global Enterprise Desktop PCs, 2007 Gartner RAS Core Research Note G00150783, Mikako Kitagawa, Brian Gammage, 27 September 2007, R2598 10072008 Unlike the general desktop market, in
More informationManagement Update: A Business Continuity Management Program Is Critical
IGG-07162003-03 R. Witty Article 16 July 2003 Management Update: A Business Continuity Management Program Is Critical Enterprises that do not have a business continuity management (BCM) program are on
More informationB2B Application Integration: In-House or Outsourced?
Decision Framework, B. Lheureux, F. Kenney Research Note 26 February 2003 B2B Application Integration: In-House or Outsourced? Consider these issues when choosing between using licensed software to operate
More informationWorst-Case IT Spending Scenario Gets Worse
Forecast Analysis Worst-Case IT Spending Scenario Gets Worse Abstract: Early market indicators provide some compelling reasons for considering a worst-case scenario where global IT spending stays almost
More informationHandheld PC Manufacturer Service and Warranty Information: 2003 Update (Executive Summary) Executive Summary
Handheld PC Manufacturer Service and Warranty Information: 2003 Update (Executive Summary) Executive Summary Publication Date: 25 September 2003 Author Ron Silliman This document has been published to
More informationAvon Brazil: Leading IT in the business unit
Executive Programs Publication Date: 31 May 2009 ID Number: G00168683 Avon Brazil: Leading IT in the business unit Mark P. McDonald Avon is a leading global beauty product company, with $10 billion in
More informationUPMC Health Plan Extends CRM Through Brokers
Case Studies, R. DeSisto Research Note 10 December 2002 UPMC Health Plan Extends CRM Through Brokers UPMC Health Plan is a finalist for Gartner's 4Q02 Customer Relationship Management Excellence Award
More informationGartner IT Key Metrics Data
Gartner IT Key Metrics Data 2011 SUMMARY REPORT Key Information Security Measures: Summary report This report contains database averages and only represents a subset of the published metrics and custom
More informationDesktop Virtualization Ecosystem
Desktop Virtualization Ecosystem This Market Monitor overview report on the Desktop Virtualization Ecosystem (DVE) provides updated vendor estimates through Q4 2017. Virtualization and cloud services have
More informationCase Study: Evaluating IP Telephony Purchase Options
Research Publication Date: 29 November 2005 ID Number: G00135565 Case Study: Evaluating IP Telephony Purchase Options Jay Lassman, Rich Costello With a maintenance contract for its telephone equipment
More informationmysap Product Bundles
Decision Framework, A.Bona,J.Disbrow,D.Prior Research Note 17 December 2003 Dodge the Licensing Pitfalls in mysap's Product Bundles Many Gartner clients are mystified by the complexity of SAP's product
More informationSales ICM Magic Quadrant 1H03
Markets, J. Galvin Research Note 10 February 2003 Sales ICM Magic Quadrant 1H03 The sales incentive compensation management Magic Quadrant positions functionally superior, best-of-breed vendors against
More informationSAP Prepares to Launch Enterprise Portal 6
Technology, G. Phifer Research Note 23 June 2003 SAP Prepares to Launch Enterprise Portal 6 SAP is nearing general availability of the newest version of its portal product, Enterprise Portal 6. SAP seems
More informationSeparate Fact From Fiction About E-Sourcing's ROI
Strategic Planning, D. Hope-Ross Research Note 18 April 2003 Separate Fact From Fiction About E-Sourcing's ROI Press and vendor reports describing e-sourcing's return on investment may sound impressive,
More informationCOM B. Eisenfeld, S. Nelson
B. Eisenfeld, S. Nelson Research Note 25 September 2003 Commentary CRM Best Practices: From Processes to Metrics Managers who apply customer relationship management best practices in such areas as processes,
More informationRemedy Asset Management
John Inverso Product Report 19 December 2003 Remedy Asset Summary This software tracks and manages IT assets, their configurations, relationships and associated costs. It continues to be a key component
More information2007 CPR Generation Criteria Update: Clinical Decision Support
Industry Research Publication Date: 22 March 2007 ID Number: G00146036 2007 CPR Generation Criteria Update: Clinical Decision Support Barry R. Hieb, M.D., Thomas J. Handler, M.D. This document provides
More informationLearning Technology Implementation Guide: econtent Development and Integration
Learning Technology Implementation Guide: econtent Development and Integration April 6, 2006 Introduction Corporations seeking to extract greater productivity and innovation from their employees are investing
More informationSMBs Report High User Satisfaction With CRM Software
Markets, W. Close Research Note 18 November 2003 SMBs Report High User Satisfaction With CRM Software Small and midsize businesses are generally satisfied with customer relationship management software.
More informationOracle Siebel CRM On Demand Integration Pack for JD Edwards EnterpriseOne (Opportunity to Cash)
Oracle Siebel CRM On Demand Integration Pack for JD Edwards EnterpriseOne (Opportunity to Cash) An AMX International White Paper January 2008 Page 1 NOTE: The following is intended to outline our general
More informationSemiconductor Automated Test Equipment Market on the Mend (Executive Summary) Executive Summary
Semiconductor Automated Test Equipment Market on the Mend (Executive Summary) Executive Summary Publication Date: 4 December 2003 Author Laurie Balch This document has been published to the following Marketplace
More informationTrends in Fixed Public Network Services: Greece, (Executive Summary) Executive Summary
Trends in Fixed Public Network Services: Greece, 2000-2006 (Executive Summary) Executive Summary Publication Date: October 17, 2002 Authors Maureen Coulter Michal Halama Katja Ruud Lisa Unden Susan Richardson
More informationBusiness Intelligence for Telcos or Intelligent BSS and OSS?
Event Summary Business Intelligence for Telcos or Intelligent BSS and OSS? Abstract: Most telcos possess large amounts of data, but don't use it to reduce costs and drive profitability. A TeleStrategies
More informationETL Magic Quadrant Update, 2H03: The Market Broadens
Markets, T. Friedman Research Note 27 October 2003 ETL Magic Quadrant Update, 2H03: The Market Broadens Competition in the extraction, transformation and loading tool market remains tough, attracting vendors
More informationEffectively Managing the Increasing Complexity of Store Technology in a Competitive Environment
White Paper Effectively Managing the Increasing Complexity of Store Technology in a Competitive Environment Business solutions through information technology Entire contents 2004 by CGI Group Inc. All
More informationStopping Fraud in Real Time. Report. A Must in the Age of Multi-channel Digital Commerce» Report
Report Report A Must in the Age of Multi-channel Digital Commerce Report Stopping Fraud in Real Time A Must in the Age of Multi-channel Digital Commerce Digital commerce takes place across multiple channels
More informationSmall Consultancies Need Analytic-Driven Management Approach
Research Brief Small Consultancies Need Analytic-Driven Management Approach Abstract: Consultancies of all sizes are increasingly using analytic models, business intelligence and enhanced visualization
More informationBPO Is Key Back-Office Strategy for Most SMBs
Research Brief BPO Is Key Back-Office Strategy for Most SMBs Abstract: Back-office business administration services are, by far, the biggest area of business process outsourcing uptake among small and
More informationProvide top-notch service
Case Studies, G. Herschel Research Note 2 December 2002 PepsiAmericas Uncaps a Key to Customer Satisfaction Enabling customer-contact employees to develop sustained relationships with customers reduced
More informationCRM Suite Magic Quadrant 2003: Business-to-Consumer
Markets, G. Herschel, M. Maoz Research Note 13 March 2003 CRM Suite Magic Quadrant 2003: Business-to-Consumer Siebel Systems remains the only leader in the customer relationship management B2C Magic Quadrant;
More informationNews Analysis: Blueworx, the New Name for WebSphere Voice Response. Report. Report
News Analysis: Blueworx, the New Name for WebSphere Voice Response Report Report Report News Analysis: Blueworx, the New Name for WebSphere Voice Response NEWS SUMMARY: Waterfield Technologies, a U.S.-based
More informationEurope's Top 10 Fixed Line Operators Need New Revenue (Executive Summary) Executive Summary
Europe's Top 10 Fixed Line Operators Need New Revenue (Executive Summary) Executive Summary Publication Date: 17 September 2003 Authors Lisa Unden Alex Winogradoff This document has been published to the
More informationORACLE HOSPITALITY HOTEL CONSULTING SERVICE DESCRIPTIONS November 3, 2017
ORACLE HOSPITALITY HOTEL CONSULTING SERVICE DESCRIPTIONS November 3, 2017 TABLE OF CONTENTS Service Offerings CONSULTING SERVICE OFFERINGS Part Number ORACLE HOSPITALITY HOTEL PROPERTY MANAGEMENT SYSTEM
More informationKuppingerCole Whitepaper
KuppingerCole Whitepaper by Martin Kuppinger November 2012 Assignment Management think beyond Business-driven management of all assignments from to policies and assets. Enabling your users to manage what
More informationCan private cloud be cheaper than public cloud? Real stories about how companies run their private cloud cheaper.
Can private cloud be cheaper than public cloud? Real stories about how companies run their private cloud cheaper. JUNE 2017 SPONSORED BY COPYRIGHT 2017 451 RESEARCH. ALL RIGHTS RESERVED. ABOUT 451 RESEARCH
More informationRural Broadband Services and The Digital Home. a Parks Associates white paper
Rural Broadband Services and The Digital Home a Parks Associates white paper Authored by Kurt Scherf Published by Parks Associates December 2009 Parks Associates Dallas, Texas 75230 Attribution All rights
More informationMarket Trends in 2003
Markets, R. Wagner Research Note 31 October 2003 Magic Quadrant for Extranet Access Management, 2H03 Uncertain economic conditions continued to affect the extranet access management market in 2003. There
More informationzapnote Analyst: Ronald Schmelzer
zapthink zapnote ZAPTHINK ZAPNOTE Doc. ID: ZTZN-1201 Released: Oct. 6, 2006 SOA SOFTWARE EXPANDING THE BREADTH OF SOA INFRASTRUCTURE Analyst: Ronald Schmelzer Abstract Throughout the past year, the pace
More informationCloud Computing. Cloud Computing as a Service
Cloud Computing This Market Monitor overview report on the Cloud Computing marketplace reflects updated market and vendor estimates through CY Q3 2016. Here we examine the revenue generated by cloud service
More informationTelco Equipment Vendors Can Stay Strong in Public Network IT Services
Market Analysis Telco Equipment Vendors Can Stay Strong in Public Network IT Services Abstract: Improved efficiency and more value-added services could help telecommunications equipment vendors maintain
More informationTesting & Certification Terminology
Testing & Certification Terminology Version 1.0 Date: May 2017 U.S. Payments Forum 2017 Page 1 About the U.S. Payments Forum The U.S. Payments Forum, formerly the EMV Migration Forum, is a cross-industry
More informationYour Intelligent POS Solution: User-Friendly with Expert Analysis
Overview SAP Customer Checkout with SAP Business One Challenges Your Intelligent POS : User-Friendly with Expert Analysis Central Overview of Sales Data Central Overview of Sales Data Cash and card payments,
More informationThe evolving business of Finance & Accounting - New delivery models for debits & credits
Inside: - Overview - Evolution of F&A Capabilities - SaaS, Cloud and Corporate F&A - Decisions CFOs & Controllers Must Make - Summary A Special Report from Vital Analysis The evolving business of Finance
More informationThe Internet of Things: Unlocking New Business Value. Let Oracle energize your business with IoT-enabled applications.
The Internet of Things: Unlocking New Business Value Let Oracle energize your business with IoT-enabled applications. Cloud technology is well suited to enable IoT, offering high degrees of agility, low
More informationMobile and Contactless Payments Requirements and Interactions
Mobile and Contactless Payments Requirements and Interactions Version 1.0 Date: February 2018 2018 U.S. Payments Forum and Smart Card Alliance. All rights reserved. Page 1 About the U.S. Payments Forum
More informationFleet Optimization with IBM Maximo for Transportation
Efficiencies, savings and new opportunities for fleet Fleet Optimization with IBM Maximo for Transportation Highlights Integrates IBM Maximo for Optimizes asset life-cycle Can result in better up-time,
More informationHP Agile Manager. Key Benefits. At a glance. Project Management. Key Software Capabilities. Administration. Enterprise SaaS.
Datasheet HP Agile Manager At a glance HP Agile Manager ( AGM ) is an on-demand Software-as-a-Service (SaaS) solution for Agile Project Management. HP Agile Manager software acts as the communication hub
More informationWireless Communication Device Allowance
Wireless Communication Device Allowance Policy Type: Administrative Responsible Office: Human Resources, Division of Administration Initial Policy Approved: 04/05/2012 Current Revision Approved: 03/22/2018
More informationManagement Update: The CRM Service Provider Magic Quadrant for the Americas
IGG-10022002-02 B. Eisenfeld Article 2 October 2002 Management Update: The CRM Service Provider Magic Quadrant for the Americas Gartner presents its CRM Service Provider Magic Quadrant for the Americas,
More informationOdigo for Utilities. Digital Contact Center Solution
Odigo for Utilities Digital Contact Center Solution The information contained in this document is proprietary. 2014 Capgemini. All rights reserved. Rightshore is a trademark belonging to Capgemini. UTILITIES
More informationThe CIO s Guide to Mobile Unified Communications
Executive Overview The CIO s Guide to Mobile Unified Communications Unified Communications (UC) integrates multiple communications modalities and adds presence features to allow workers to communicate
More informationADDITIONAL TERMS FOR INTEROUTE CLOUD HOSTED UNIFIED COMMUNICATIONS SCHEDULE 2U
ADDITIONAL TERMS FOR INTEROUTE CLOUD HOSTED UNIFIED COMMUNICATIONS SCHEDULE 2U CONTENTS 1 Service Description... 3 2 Definitions... 3 3 Service Terms... 3 3.1 Licensing and Service Provider License Agreements
More informationPRODUCT DESCRIPTIONS AND METRICS
PRODUCT DESCRIPTIONS AND METRICS ADOBE PDM Adobe Desktop Products and Creative Cloud (2014v1) The Products and Services described in this PDM are governed by the terms of this PDM, the applicable Sales
More informationNext Generation of Unified Communications for Enterprises White Paper
Next Generation of Unified Communications for Enterprises White Paper Content 1 EXECUTIVE SUMMARY...3 2 INTRODUCTION...4 3 ADAPTING ENTERPRISES TO NEW CHALLENGES...5 3.1 USER WORKING ENVIRONMENT... 5 3.2
More informationTHE ADOPTION OF EMV TECHNOLOGY IN THE U.S. By Guy Berg Global Industry Sales Consultant Datacard Group
THE ADOPTION OF EMV TECHNOLOGY IN THE U.S. By Guy Berg Global Industry Sales Consultant Datacard Group Abstract: Visa Inc. and MasterCard recently announced plans to accelerate chip migration in the United
More informationNexus of Forces, 2014: Unleashing the Power of Digitalization
Nexus of Forces, 2014: Unleashing the Power of Digitalization Cassio Dreyfuss VP, Research Country Leader, Brazil Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication
More informationBusiness Enabled Applications & Infrastructure
Business Enabled Applications & Infrastructure Inter-Tel Applications Drive your business performance Inter-Tel boasts an extensive offering of applications built for business, ensuring enhanced productivity
More informationORACLE HOSPITALITY CLOUD CONSULTING SERVICE DESCRIPTIONS October 19, 2017
ORACLE HOSPITALITY CLOUD CONSULTING SERVICE DESCRIPTIONS October 19, 2017 TABLE OF CONTENTS Service Offerings CONSULTING SERVICE OFFERINGS Part Number ORACLE HOSPITALITY FOOD AND BEVERAGE POINT OF SALE
More informationWHY RFID FOR LIBRARIES
RADIO FREQUENCY IDENTIFICATION (RFID) FOR LIBRARY TRACKING RFID-enabled systems have moved beyond security to become tracking and management systems that combine security with more efficient tracking of
More informationTop 8 Emerging Trends
Top 8 Emerging Trends Andrew Butler @pandalf Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication may not be reproduced or distributed in any form without Gartner's prior
More informationOracle Enterprise Content Management
Oracle Enterprise Content Management Licensing Information 10g Release 3 (10.1.3.3.0) E10302-01 May 2007 Oracle Enterprise Content Management Licensing Information, 10g Release 3 (10.1.3.3.0) E10302-01
More informationNext Generation 112 (NG112) Introduction to Next Generation Emergency Services in Europe
Next Generation 112 (NG112) Introduction to Next Generation Emergency Services in Europe Title: Next Generation 112 Introduction to Next Generation Emergency Services in Europe Version: 2.0 Code: NG112_001
More informationTop 10 Fixed-Line Operators in Western Europe, 3Q03
Market Analysis Top 10 Fixed-Line Operators in Western Europe, 3Q03 Abstract: There are signs that the market is improving, but operators must manage the revenue mix and invest in new services if they
More informationCloud Computing. Cloud Computing as a Service
Cloud Computing This Market Monitor overview report on the cloud computing as a service marketplace reflects updated market and vendor estimates through Q3 2017. In this report, we examine the revenue
More informationBest practices for deploying a modern, predictive IVR system
Best practices for deploying a modern, predictive IVR system Integrating phone self-service into the omnichannel customer experience An Ovum White Paper Sponsored by Publication Date: August 2015 Introduction
More informationWorkforce Optimization Suites for Small and Mid-Size Contact Centers
Workforce Optimization Suites for Small and Mid-Size Contact Centers May 2017 Sponsored by: - 1 - DMG Consulting LLC Table of Contents Introduction... 1 What is a Unified WFO Suite?... 1 Recording and
More informationContinuous Controls Monitoring for Transactions: The Next Frontier for GRC Automation
Research Publication Date: 15 January 2009 ID Number: G00164382 Continuous Controls Monitoring for Transactions: The Next Frontier for GRC Automation French Caldwell, Paul E. Proctor Continuous controls
More informationHow Distributors Increase Income with Automated Rebates and Chargebacks
SAP Brief Extensions SAP Incentive Administration and SAP Paybacks and Chargebacks Objectives How Distributors Increase Income with Automated Rebates and Chargebacks Increase operating income and turn
More informationUNIVERGE SV8000 Series. Fulfilling the promise of UNIVERGE 360
UNIVERGE SV8000 Series Fulfilling the promise of UNIVERGE 360 It s all about change And preparing for it Our working environment is rapidly changing, with organizations of all types continually looking
More informationBest Buy Gives Field Technicians a Powerful Solution for Scheduling and Routing
Microsoft Windows Mobile Customer Solution Case Study Best Buy Gives Field Technicians a Powerful Solution for Scheduling and Routing Overview Country or Region: United States Industry: Retail Customer
More informationIs VDI Ready for Broader Adoption?
Is VDI Ready for Broader Adoption? The new Dell EMC VDI Complete solution makes VDI much simpler to adopt and delivers unique single vendor support Executive Summary Virtual Desktop Infrastructure (VDI)
More informationSeven Steps to Establish a Social Strategy for CRM
G00309171 Seven Steps to Establish a Social Strategy for CRM Published: 23 June 2016 Analyst(s): Jenny Sussin Organizations of all sizes, from all industries, and from countries around the world have spent
More informationSimplify Video Conferencing Meeting Management to Deliver Better User Experiences
Simplify Video Conferencing Meeting Management to Deliver Better User Experiences A Frost & Sullivan Market Insight www.frost.com 50 Years of Growth, Innovation and Leadership Video conferencing is becoming
More informationChoosing Right Niche Yields Higher CSI Margins
Research Brief Choosing Right Niche Yields Higher CSI Margins Abstract: Margins are analyzed for consulting and systems integration firms categorized by similar operating models, then compared to uncover
More informationSAP Business One OnDemand. SAP Business One OnDemand Solution Overview
SAP Business One OnDemand SAP Business One OnDemand Solution Overview SAP Business One OnDemand Table of Contents 4 Executive Summary Introduction SAP Business One Today 8 A Technical Overview: SAP Business
More informationDeltek Vision. for Consulting Firms.
Deltek Vision for Consulting Firms www.deltek.com/vision Deltek Vision A Higher Level of Integration, Collaboration and Success Managing the profitability of an engagement-based business requires instant
More informationAccelerate Order-to-Cash on Any Device Fuel Revenue Through Your CRM
Accelerate Order-to-Cash on Any Device Fuel Revenue Through Your CRM Listen Only Mode Please Submit Questions Using Chat Panel Post Event Forward-Looking Statements Disclaimer Today s presentations may
More informationBest Practices in User-Centered IT
IT@Intel White Paper Intel IT User-Centered Computing, IT Best Practices June 2013 Best Practices in User-Centered IT Executive Overview Our user-centered approach to delivering IT services has resulted
More informationAct Now to Secure Your Web Hosting
Act Now to Secure Your Web Hosting Research Brief Abstract: The financial and corporate stability of your Web hosting provider is vital. But top-tier providers are not always the best choice to safeguard
More informationAriba Network Invoice Guide
Ariba Network Invoice Guide Content 1. Introduction 2. Invoice Practices 3. Before you Begin Invoicing I. Viewing Customer Invoice Rules II. Electronic Invoice Routing and notifications III. Account Configuration
More informationWindows 10: Digital transformation platform
Windows 10: Digital transformation platform Windows 10 is unlike any upgrade you ve embarked on before with built-in biometric security, Cortana, tight cloud integration and plenty of features your users
More informationThe Impact of IoT on Utility Customer Systems: Inside Out and Outside In
The Impact of IoT on Utility Customer Systems: Inside Out and Outside In CSWeek 40 Chet Geschickter, Research Director Zarko Sumic, VP and Distinguished Analyst Gartner Energy & Utilities Industries Research
More information35+ Years Systems 50,000+ Vehicles. Solutions Overview. Taxi Black Car Limousine.
35+ Years 200+ Systems 50,000+ Vehicles Solutions Overview Taxi Black Car Limousine Leading Innovation Taxi & For-Hire Technology Mobile Knowledge has been a leading innovator in the evolution of dispatch
More informationHEALTHCARE INDUSTRY VISION: SMART INVENTORY MANAGEMENT SYSTEM
HEALTHCARE INDUSTRY VISION: SMART INVENTORY MANAGEMENT SYSTEM TERSO SOLUTIONS SMART INVENTORY MANAGEMENT SYSTEM AN INDUSTRY VISION SUMMARY: This paper will enable executives in the healthcare sector to
More informationLegal Disclaimer SAP SE or an SAP affiliate company. All rights reserved. Public
S/4HANA Finance Working Capital Management with S/4HANA Finance Elmar Hassler, Business Transformation Service, SAP Österreich GmbH, SAP Summit 2016, Linz, 26. April Legal Disclaimer The information in
More informationLessons Learned From Supply Chain Visibility Initiatives: Part 2 Supply Chain Logistics and Transportation, 2016
Lessons Learned From Supply Chain Visibility Initiatives: Part 2 Supply Chain Logistics and Transportation, 2016 Published: 7 July 2016 G00300881 Analyst(s): Christian Titze, Bart De Muynck Deploying supply
More informationIn Search of One-Number Forecasting
Tactical Guidelines, K. Peterson, L. Geishecker, B. Eisenfeld Research Note 12 May 2003 In Search of One-Number Forecasting Internal, collaboration-based forecasting is key to cost, customer service and
More informationEnabling Intelligence for Smart Building
Enabling Intelligence for Smart Building Lifeng Geng IoT Segment Marketing Manager ARM Tech Forum 2016 Taipei July 1 st, 2016 Connecting Intelligence Smart City Smart Parking Street Lighting Smart Roads
More informationWNS Technology Services Product Demonstration
WNS Technology Services Product Demonstration Rick Swartwood/David Maier Session #1275 WNS is a Well-Established Global BPO Leader History: British Airways captive, spun-off into a third-party Revenue*:
More informationPAYMENT EXPRESS EFTPOS GETTING STARTED GUIDE. Version 0.2
PAYMENT EXPRESS EFTPOS GETTING STARTED GUIDE Version 0.2 CONTENTS Payment Express... 1 What s Required... 2 Components... 2 Verifone SC5000... 2 Ingenico i3070... 3 Ingenico ipp320... 3 Uniform UIC PP790SE...
More informationTop 35 Reasons You Need Contact Center Performance Management
Top 35 Reasons You Need Contact Center Performance Management February 2014 Sponsored by: - 1 - DMG Consulting LLC Table of Contents Introduction... 1 Real-Time and Historical CCPM... 1 Top Reasons to
More informationLicense Definitions and Rules
License Definitions and Rules Definitions and License Metrics Adapter: is defined as each software code interface, installed on each Application Interconnect hub, which facilitates communication of information
More information