Reduce hassle and avoid wasting money

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1 Reduce hassle and avoid wasting money Managed Print Services Essentials you can

2 The easy way to cut costs, and more. If you need a simple and effective way to stop unnecessarily wasting money on print, MPS Essentials is here to help. It will identify areas of waste, rationalise the number of devices and suppliers you have and help change your printing habits all while making print more secure, sustainable and hassle free. MPS Essentials draws on 40 years of imaging expertise and allows Canon to actively manage your print environment so you don t have to. How much could print be costing you? On average organisations spend as much as 10,800 per employee each year on office documents and that s before you consider what s spent producing documents and literature externally, using commercial printers. If these statistics surprise you then you re not alone. Many organisations are unaware how much print is costing them, or that the visible costs represent just 20% of the total cost of producing documents in the office. It s why industry experts refer to it as the hidden costs of printing. It s also why it makes sense to consider whether you re best placed to manage these invisible costs and ensure you are not wasting money or time. Adapted from research from ALL Associates Group, Inc 2012 How does MPS Essentials actually work? With MPS Essentials, we take away all the hassles of managing your print infrastructure and make it our responsibility. This means you and your staff don t struggle in areas you re not specialists in, instead leaving it to experts who are. And with over 40 years experience we can confidently claim this: print is our passion. Document Management Visible Hard Costs 9.5% IT Support and Infrastructure 9.5% Administration and Purchasing 5.0% The costs of printing Document Production and Interaction 26.0% 2 Document Management 50.0%

3 Office Document Components Visible Hard Costs hardware, toner and inks, paper (plain and special), click- charges, services and maintenance, power. IT Support and Infrastructure helpdesk, 2nd level support, installation and setup asset management, assessment, testing, local support staff training, print servers, network connectivity, print formatting software, pre-processing equipment. Administration and Purchasing supplier selection, requisitions and purchase orders, billing, tenders, storage, restocking, supplies service centres, inventory management, supplier management. Document Production end user time/effort to compose and print, waiting time, problem resolution, finishing, walking to devices, locating output. Document Management the `before and after costs and processes including filing, storage, indexing, microfiche, COLD, scanning, binding, folders, retrieval, postage, enveloping and distribution, mailroom, pre-printed forms, electronic forms, document creation, waste disposal. 3

4 The simple way to remove hassle Why waste time dealing with the routine hassles document printing can bring when this time could be better spent elsewhere? Especially when in doing so you could stop wasting money too. MPS Essentials incorporates a comprehensive, packaged suite of services that will transform the way printing works in your organisation. Discovery Assessment A standardised audit service provides a high-level assessment of your current print infrastructure, usage, and enduser experience. This combines physical network scans of devices connected to your network with a web-based end-user survey. The resulting report identifies areas of potential waste which could be minimised - alongside a suggested solution to optimise your infrastructure and recommendations for the future. MPS Essentials Implementation This includes the design, implementation and training required to commission a solution that will efficiently and effectively manage your office print infrastructure, and ensure that it is managed in accordance with an agreed and documented print policy that helps deliver your business objectives. Maintenance & Support This usage-based service contract provides device maintenance and repair, in addition to the toner supplies needed for your devices. Importantly, it also guarantees a single point of contact with Canon, as well as Canon Software Support to ensure your solution is always up-to-date. A solution that will efficiently and effectively manage your office print infrastructure 4

5 MPS Essentials Managed Service This managed service is the means by which we monitor and manage all the devices covered under your contract enabling you to refocus on your core business. It includes automated meter readings, toner management and firmware monitoring, so you never need to concern yourself again with these repetitive, time-consuming activities. We provide a service desk for event, incident and problem escalation management, and service request fulfilment for those occasions you need to contact us. We will also provide device management services to ensure that your firmware is constantly updated, printer drivers managed, and assets tracked. Critical to the success of your managed service, we provide periodic reporting to ensure that everything is delivered as promised. We also seek to identify and address departures from your defined print policy, providing on-going visibility into the performance and effectiveness of your managed print infrastructure. If opportunities exist to further enhance how things work, these suggestions will also be incorporated within these reviews. What your new infrastructure offers MPS Essentials from Canon offers you all the benefits of a modern print infrastructure without the worry of managing or maintaining it. During the design and implementation, everything is undertaken to support an agreed, documented organisational print policy that offers you the following benefits: Cost control as we will be providing visibility of what is being printed where, how and by whom, we can manage and change behaviours for you. Helping you to reduce costs and prevent them spiralling out of control again. Increased productivity less searching for output or reprinting jobs if a device is down. No devices sitting idle because nobody ordered toner. And no staff wandering around, checking meter readings and trying to help everyone print more effectively. Enhanced document security you can collect confidential prints at devices when you are ready, instead of rushing to collect them as soon as they re sent. Effective integration MPS Essentials fits neatly into the way you currently do business and will improve the way document communication works. Importantly, there are no complex IT requirements either as integration is straightforward here too. Improved sustainability your streamlined infrastructure should consume less power and result in fewer pages output. Helping you reduce your own environmental impact and save money too. Hassle free enjoy all the business benefits a modern print infrastructure brings without the hassles of looking after it yourself. 5

6 Delivering in-line with expectations. Removing waste and reducing hassle doesn t just happen even with the experts in charge. That s why we work with you through a 5-phase cycle, using internationally recognised project delivery and management methodologies. This way, you can be clear of the functional and commercial benefits expected and we can make sure that they are always delivered. The structured 5 phase cycle is delivered using ITIL 1 service delivery and PRINCE2 project management- methodologies. 1 DISCOVER MPS Essentials begins with an audit, a careful examination of your current situation, where we help bring some visibility to who, what and how you print. From there we design a solution that removes the waste and the hassle, and leaves you free to concentrate on core business issues. DISCOVER 5 REVIEW Critically we will sit down with you three months after the first installation, and then every six months after that to make sure that the waste really is minimised, that the costs really are under control, and that the hassle really has been removed. We will also keep looking for ways to continually improve the service we deliver. REVIEW SUPPORT & MANAGE DESIGN TRANSITION & IMPLEMENT 2 DESIGN We work with you to make sure that we carefully plan and implement the solution because you, and we, want to be sure that that the only impact on your business, and your people, is positive. 4 SUPPORT & MANAGE Once up and running we ll make sure things work, and keep working, as they should, meeting your needs today, and in the future. No longer will you need to manage your printers, record and report meter readings. There will be no more need for expensive and time consuming management of toner stock for all of your printers; life will be easier for procurement and accounts with fewer related purchases and associated invoices. 3 TRANSITION & IMPLEMENT We ll then use all of our skills, experience and knowledge to implement the solution and help change user behaviour so that you get the best results from the solution, and keep working to make sure it stays that way. 6

7 We lacked the skills and know-how to manage print ourselves. MPS would deal with all our print needs under a single umbrella, controlling costs, increasing efficiency and leaving staff free to do what they do best. Imagination, United Kingdom Canon delivered a managed print strategy that generated ROI in a short time span, reducing print-related costs by over 60%. Horst Schlüchter Head of Application-Management & Infrastructure for R&V Versicherung, Germany. Perfect for you You might have thought the benefits of enterprise print services were reserved for huge, multinational organisations. But Canon MPS Essentials has been designed specifically for medium-sized organisations. Organisations with a keen interest in reducing wastage but without the necessary time, inclination, or skills needed to establish where these cuts might be possible. 7

8 Partner with the experts Canon are recognised as global leaders in the delivery of Managed Print Services. Using the experience gained working with thousands of customers on a daily basis alongside a detailed insight into your printing practices we are perfectly placed to make a viable business case for managing print in your organisation. Following a clearly defined project and service management delivery methodology, we ll use this knowledge and expertise to help you cut waste, change organisational behaviour, and make print-related hassles a thing of the past. When you work with Canon, you can rest assured that we will deliver what we promise on time and on budget. And in keeping with our reputation for research and development, we will continue to seek out innovative ways to enhance the services you receive as your business evolves. Canon Inc. canon.com Canon Europe canon-europe.com Canon Europe Ltd 3 The Square, Stockley Park Uxbridge, Middlesex UB11 1ET UK English Edition Canon Europa N.V., 2012