The Sabre Difference. 02 November 2011 Dubai

Transcription

1 The Sabre Difference 02 November 2011 Dubai

2 Marius Du Plessis Global Account Director

3 Two Questions: What makes Sabre different? Why are we a great partner for your business?

4 The Sabre Difference Powering business performance across the travel industry Unique expertise Leading end-to-end solution Industry-leading customer service Unmatched track record of agency and corporate advocacy A socially responsible company 4 Chris Kroeger Senior Vice President, Marketing Sabre Travel Network

5 5 Our Businesses Who we are and what we do

6 Unique Expertise Leadership, insights and investments within and across industry sectors Corporate Reach Global Agency Reach Third-Party Corporate Booking Tools Consumer Reach Other Leading Agencies Airlines Hotels Cruise Lines Rail Lines Car Rental Firms Leading Travel Product Independent Agency Reach Independent Agents At-Home Agents Ground Transportation Tour Travel Protection Entertainment Deep Supplier Relationships

7 Proven Leadership The world s leading agencies choose Sabre NORTH AMERICA 58 % LATIN AMERICA 64 % EUROPE 11 % MIDDLE EAST 28 % ASIA-PACIFIC 44 %

8 8 Unique Expertise Global leadership leading in three of the four geographic regions across the globe Global GDS Air Booking Share 40 % Global Online +60 % Share Global TMC +50 % Share Fortune % Companies GetThere Worldwide Corporations +2k

9 Unique Expertise The best team in travel Senior leadership are deeply committed, experienced innovators Routinely recognized as a Best Place to Work Sabre has renowned experts Dave Hollander, Enterprise Architect and Co-Inventor of XML Global employee base in 59 countries Top Office Locations Dallas / Fort Worth, Texas, US Montevideo, Uruguay Krakow, Poland London, England Manama, Bahrain Bangalore, India San Antonio, Texas, US Buenos Aires, Argentina Munich, Germany Plains, Pennsylvania, US

10 Powered by Leading Technology Top 100 Most Innovative Users of Technology 3 years - average age of our hardware 8,000 open system servers 43, ,000,000 transactions per second at peak XML, web services and API transactions daily

11 11 Customer Advocacy Unmatched track record of standing up for the interests of agencies and corporations BTC Sam Gilliland Chief Executive Officer Sabre Holdings

12 Corporate Responsibility Our involvement 46 countries, Five continents $15 Million donated since ,000 volunteer hours annually Over 300 projects Environment Recognised as a Best Companies to Work For Central America Mexico Uruguay Poland Community Argentina Brazil The Caribbean Most Detailed Aviation CO 2 Calculator in Existence University of Oxford GetThere Green

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14 Sabre Travel Network Middle East (STNME) A provider of distribution products and services for travel agencies, including access to the Sabre GDS and a joint venture with GF Headquartered in the Kingdom of Bahrain Manama Most represented GDS in the region 22 offices in 11 countries Bahrain Kuwait Qatar Oman UAE Saudi Arabia Egypt Yemen Lebanon Jordan Syria 145 employees in 22 offices 60% Arabic speaking employees 18 training centers Over 15 training modules 1st in the region to develop Arabic training modules 1st in the region to have highly qualified & dedicated trainers

15 Regional Support Structure Sabre EMEA GCSC Montevideo Agency Insight Service & STNME Operations Solutions Sales Account Management Human Resources Help Desk Training Product Support Pricing / Fares eservices Field Technical Fulfillment Solutions Best in Class Consulting Process Automation Customers

16 Customer Service We re focused on your success Sabre consistently earns the highest satisfaction ratings in the industry Local account team support Executive engagement Backed by our Global Customer Service and Support Centre in Montevideo, Uruguay You need answers, 24 x 7 Agency eservices Customer Service Portal provides online service and instant format help any time, any day Best-in-Class Call Center

17 Leading end-to-end solution Today s world poses challenges Online offline service model challenges New supplier merchandising initiatives Emergence of social media Challenge finding agents with GDS format knowledge Traveller self-service demands Better-informed, more-demanding travellers Rapid growth of mobile devices Cost and revenue pressures

18 Leading End to End Solution sabre red Your total travel solution to drive customer loyalty and power business performance

19 19 Sabre Red drive customer loyalty power business performance Sabre Red Value Suite Sabre Red Service Suite Sabre Red Revenue Suite Sabre Red Efficiency Suite Air Car Hotel Rail Leisure Travel Policy Optimization Customer Profiles Web and Mobile Traveler Security Community Supplier Optimization Revenue Integrity Marketing Services Apps Workflow Management Post Booking Automation Direct Fare Filing Business Intelligence Consulting great value great service more revenue more efficiency

20 Leading End to End Solution We have a solution to help you address these challenges head on and win

21 Sabre Red Workspace efficiency years development 60+ person team 6+ month beta test 120,000+ customers 110+ countries

22 Sabre Red Workspace Introducing Graphical View fewer keystrokes faster training better service

23 Do More in Less Time fewer Fewer keystrokes to do more faster Faster training better Better service for your customers Air pricing Air Extras Fast low fare searches Data prepopulation Trip summary Quality control Flexible workflow No format knowledge needed Car Quick Sell 8 languages: EN DE FR IT ES PT RU, JP Calendar shopping travel options Hotel maps & photos Seat maps Graphical PNR

24 Connecting Red App Buyers and Sellers Around The World Red App Providers Use Red Apps SDK to design and build Red Apps Submit to Sabre for certification/publishing Sabre Certify Red Apps Publish certified Red Apps to Red App Centre Provision purchased Red App to user Red App Buyers Shop and select Red Apps Agency admin control to deploy Red App to individual users

25 What is GetThere? Sabre owned Corporate Online Booking Tool Book and Manage Corporate Travel Programs Scalable simple to complex, local to global

26 Global GetThere Customers

27 27 Numbers Matter: 2010 Achievements Used by thousands of large and mid-size corporations More than 11 million business trips booked in 2010 Over 99.9% average system uptime Industry leading 77% average online adoption 52% industry average Top customers average 95% online adoption Site implementations in nearly 80 countries Delivered 49 major product enhancements Served 25 million profiled travelers

28 Automated QC and Ticketing: Product Summary Automated QC and Ticketing is an off-the-shelf, robotic application for quality control and touchless ticketing fulfillment Automated QC and Ticketing streamlines a travel agent s entire workflow by saving time on ticket issuance while improving customer service.

29 thank you