13 WAYS TO BUILD AN EFFECTIVE GSOC

Transcription

1 13 WAYS TO BUILD AN EFFECTIVE GSOC

2 You know you need a Global Security Operations Center (GSOC) to support what you ve built, identify threats, and prevent disasters before they happen, but how do you know if it s truly effective? There s no shortage of information coming into operation centers. Too often, it s the quality of the data and the inability to correlate it quickly from independent sources that poses the greatest challenges. You need to harness data in real time to make informed decisions that will increase safety, security, and efficiency. Here are 13 ways to build an effective GSOC.

3 01 Create intelligent situational awareness Physical security information management is important, but to be truly effective, you need to think bigger and develop a risk management solution that s intelligent combining both situational awareness and operational effectiveness. An intelligent GSOC uses Internet of Things (IoT) applications, Big Data analytics, Cyber Security and information management systems to create virtual and geospatial awareness between complex and diverse systems that generate actionable intelligence.

4 02 Correlate disparate data and systems There s no shortage of information coming into operation centers. Command center operators need to tap into public and private mobile devices, networked management applications, geo-spatial data, and physical security systems to access the intelligence needed to make informed decisions. However, the key to an effective GSOC is being able to aggregate and correlate multiple subsystems and data streams into a single user interface in order to generate mission-critical intelligence quickly.

5 03 Make it mobile You live your life on the go, so you need situational awareness that can go with you. Don t be limited by the fixed physical security assets you have installed when you can have a mobile device that allows you to manage situations as they evolve in real time. An effective mobile client should be designed so first responders can push information to the GSOC and the GSOC can push photos and other information to first responders.

6 04 Create a system you control An effective GSOC provides full control over the system and dynamic workflow standard operating procedures, easily allowing for changes to be made to rules, devices, and maps in near real-time.

7 05 Eliminate installation headaches An effective GSOC shouldn t keep you waiting for upgrades. Develop a platform that s easy to scale, deploy, and manage from one central server with stability and performance, rather than having to install the software on individual machines and devices. This also allows you to activate new users instantly and easily, saving time and resources.

8 06 Develop strong relationships In order to maximize the efficacy of a GSOC, you need to listen to your customers, asking those invested what they need and expect. Fill any gaps that you discover. Encourage communication between individual personnel and empower them to speak up. Make sure your procedures evolve alongside the needs of your stakeholders and maintain consistent communication with them.

9 07 Make it cost-effective An effective GSOC reduces operational costs by removing the need for multiple command centers, eliminating manual data review from multiple systems, automating the detection and resolution of false alarms, and reducing maintenance and IT overhead expenses.

10 08 Generate dynamic reports An effective GSOC gathers, records, and maintains all information (alarms, video, audio and so on), responses, and results into a single folder for policy compliance monitoring, investigative support, or post-situation analysis and training.

11 09 Improve integration Create a truly agnostic, standard, and open PSIM/ CSIM/IoT platform. Along with third-party systems, develop architecture that is comprehensive and easily integrates physical security devices, social media, cyber activity, and private/public feeds. Ensure you meet ONVIF standards for interoperability and integration requirements to extend integration.

12 10 Make customization easy An effective GSOC leverages a diverse connector library with numerous integrations, like alarms, sensors, cameras, identity management, access control, and analytics, giving administrators unlimited options for customizing. You should also develop partners with product solutions that connect with your software, providing an ever-expanding range of solutions.

13 11 Automate data analytics and workflow Proactively and reactively monitor and analyze diverse data sources such as social media, weather, broadcast, CCTV, sensors, and other open source data feeds to minimize human errors and accelerate 360- degree insights.

14 12 Map situations precisely Enable dynamic geospatial mapping and display of situations, people and alarms for fixed and mobile devices and display location data supporting incidents in real time for each specific situation or even globally across all situations.

15 13 Prioritize situations An effective GSOC analyzes and correlates data, events, and alarms and identifies true and false situations so time and money are spent on the most critical incidents first. It proactively highlights potential situations based on rules and standard operating procedures and prioritizes incidents.

16 Situation Management Simplified. If you re looking to develop an effective GSOC without all the work, don t worry. At Vidsys, we ve already done it for you. An industry leader, Vidsys has pioneered the development of intelligent security solutions. Our Converged Security + Information Management (CSIM) platform can streamline security operations and simplify situation management for public and private entities around the world. Through our innovative platform, we connect independent systems and collect and aggregate data on a centralized platform so security leaders can see the complete picture and make informed decisions. Visit our website at vidsys.com to request a demo of our software platform today.