SaaS Under the hood. Craig Taylor (Director - Cloud Transition & Enablement) Daniel Sultana (Director - Cloud Services & Experience) 10 May 2018

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1 SaaS Under the hood Craig Taylor (Director - Cloud Transition & Enablement) Daniel Sultana (Director - Cloud Services & Experience) 10 May 2018 Commercial in confidence

3 Agenda Why the TechnologyOne Cloud is the best place to run CiAnywhere Key lessons from the first 100+ What you can do today to start the journey Cloud architecture and key elements Q&A

4 ,500 6,500,000 17,500

TRANSITION TO TECHNOLOGYONE CLOUD MAKE THE SWITCH Seamless 8-week transition plan WEEK 1-2 WEEK 3-4 WEEK 5-6 WEEK 7 WEEK 8 DISCOVER CONFIGURE ACCEPT DEPLOY CLOSE Project kick-off Cloud solution

5 TRANSITION TO TECHNOLOGYONE CLOUD MAKE THE SWITCH Seamless 8-week transition plan WEEK 1-2 WEEK 3-4 WEEK 5-6 WEEK 7 WEEK 8 DISCOVER CONFIGURE ACCEPT DEPLOY CLOSE Project kick-off Cloud solution design workshop Customer cloud orientation using Discover environment and TechnologyOne University On premise performance baseline testing Cloud solution design Data upload to cloud Implement on premise and cloud configuration changes Cloud versus on premise performance baseline comparison Cloud environment validation Key user training User acceptance testing and issue resolution using Test environment with customer data Operations planning Cloud solution customer acceptance Cutover plan finalisation Final data upload Go-live cutover Validation testing and go-live approval Customer live on TechnologyOne Cloud Rollout Ci Anywhere Quick Wins Acceptance of Production cloud environment Operational handover Celebration cake

6 Environments Identity, Authentication & Security 1 2 Integration 5 Data Migration 6 File, Print & 3 Connectivity & Performance 4

7 On-Prem vs Cloud Ci Anywhere by default Access from any device, anywhere, any time DP as a Service Wide (parallel) vs deep (serial) XLOne up to 10x quicker Ci Links not available on cloud Server folders vs drive mapping No direct database access Snapshot vs Apps & Packages

8 Your journey can start today Ci Links and Workflow Review Ci Workflow and make as close to shipped as possible Stored scripts, Stored Procedures, ETLs, Server Folders etc Use Data Directory, not hard coded paths Securing server folders using Windows permissions Use Server Folder Authorisations within app Interface inventory

9 Your journey can start today DB Schema compare Are custom tables etc necessary? User access standard auth v SSO (e.g. Azure, ADFS, SAML) Setup before cloud transition project Customisations are they still relevant? BI Dashboards, Bi Portlets, ETLs, Crystal Reports etc

10 We d love your input How can we make cloud transitions simpler and faster?

11 Cloud Services The best way to run Ci Anywhere Cloud Architecture Release process Operational Tools Compliance

TechnologyOne Cloud Major software releases, delivered twice a year Cloud Service Platform Built using Ci Anywhere API Driven Automation Upgrades Auto

Monitoring Backups Insights Releases Fixes We take care of all the heavy lifting Trust Services Principles Security Availability Privacy Confidentiality

12 TechnologyOne Cloud Major software releases, delivered twice a year Cloud Service Platform Built using Ci Anywhere API Driven Automation Upgrades Auto Scale Self Healing Core Service API Compute Storage OS Messaging Network Licencing Queueing Software Services Reports Refreshes Encryption Monitoring Backups Insights Releases Fixes We take care of all the heavy lifting Trust Services Principles Security Availability Privacy Confidentiality $100M+ investment Processing Integrity International Standards ISO ISO ISO SSAE 16 ISAE 3402 GDPR SOC 2 IRAP G-Cloud PCI DSS One global platform

(EC2, S3, CloudFront, SQS, SES, Auto-Scale etc) Built on Netapp platform (Storage)

13 Architecture Fundamentals (Infrastructure) Built on AWS platform (Compute and Network) Highly Scalable, Secure and fault tolerant Leverages many AWS services (EC2, S3, CloudFront, SQS, SES, Auto-Scale etc) Built on Netapp platform (Storage) Highly available, secure and fault tolerant Guaranteed Data sovereignty Encryption at rest

14 Architecture Fundamentals (Infrastructure) Single-tenanted database, multi-tenanted application Each environment has it s own database. Table space, not shared between customers Application layer is shared amongst customers Cloud Service Platform (CSP) Orchestration and automation control plane CSP is the TechnologyOne secret sauce for the cloud Enabler of single-tenanted database, multitenanted apps

15 Single-tenanted database, multi-tenanted apps

16 Single-tenanted database, multi-tenanted apps

17 Single-tenanted data, multi-tenanted apps

18 Single-tenanted database, multi-tenanted apps

Orchestration and automation control plane SNAPSHOT 2018A (34) CSP INSTANCE DP Servers App Servers DATASET

19 Architecture Fundamentals (Software) Snapshots, instances and datasets Snapshot = A version of TechnologyOne software Instance = The Apps and DP servers with the snapshot installed Dataset = The customer database CSP = Orchestration and automation control plane SNAPSHOT 2018A (34) CSP INSTANCE DP Servers App Servers DATASET (Customer A TEST) DATASET (Customer B TEST) DATASET (Customer B PROD) *Datasets are abstracted from the instance

20 Release and Deploy Only 4 Major releases at any given time running on Cloud Customer Data Set Blue/Green Blue / Green Approach No patching (Build and destroy) Current Instance New Instance Customer dataset abstracted from application

21 Release / Deployment Software Improvement updates QA process before deployment into production to reduce risk Weekly deployment cadence into customer non-production (Unless QA failure) Fortnightly deployment into production

22 Operational Tools Status Page Realtime status notifications ( and SMS) SaaS Community F9G Bke Community discussion forum TechnologyOne University Online educational and help content

23 Compliance Benefits of TechnologyOne Compliance posture Simplify Audit Time Reduce effort and expenditure Covers Disaster Recovery and Business Continuity Significant focus on Security and Privacy Always up to date with legislation and regulation Compliance Tips Existing SaaS customers of TechnologyOne are entitled to request the SOC 1 and SOC 2 audit reports as well as our ISO 27001, ISO & ISO certificates These reports and certificates can be requested by sending a formal request to the SaaS Compliance saas_compliance@technologyonecorp.com

24 Q&A

25 Want more information on this session? If you would like to find out more information about this session, click here to complete a request for more information form and a member of the appropriate team will contact you. May 2018 Commercial in confidence

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Workspace ONE. Insert Presenter Name. Empowering a Digital Workspace. Insert Presenter Title Workspace ONE Empowering a Digital Workspace Insert Presenter Name Insert Presenter Title Every dimension of our lives is GOING DIGITAL 2 Consumerization is driving DIGITAL TRANSFORMATION Modern Workforce