Announcing Strata CIX Integration with Microsoft Office Communications Server 2007

Transcription

1 TOSHIBA Strata CIX Product Bulletin PBCIX-0095 June 2009 Announcing Strata CIX Integration with Microsoft Office Communications Server 2007 Toshiba is pleased to announce the availability of the Remote Call Control (RCC) application that provides telephony integration with Microsoft Office Communications Server (OCS) Remote Call Control enables you to perform several useful telephony communication functions from the OCS client application, Microsoft Office Communicator This includes the ability to see the telephone status of other users, click to call from Communicator or Microsoft Office System s application and also perform other telephony call control functions like hold and transfer. Product Description The Remote Call Control enables the Microsoft Office Communications Server 2007 to communicate with all models of the Strata CIX systems. With this configuration, Office Communicator (OC) users will be able to make and receive calls via Strata CIX telephones and perform other useful telephony features directly from the Office Communicator application, such as hold/transfer, etc. Telephony statuses of Strata CIX users in your Office Communicator contacts are also added to the Office Communicator to complete its enhanced presence presentation. For example, if one of your contacts is talking on the telephone, then his presence status will be set to In a call with the icon color red. These features offer the benefits of Unified Communications and communications enabled business process integration, resulting in increased employee efficiency and productivity. Businesses can bring their business processes, team and workgroup collaboration to a new level with the integration of the Remote Call Control application with the Strata CIX and Microsoft OCS. Remote Call Control was the PBX integration mechanism that initially shipped with Microsoft Live Communications Server 2005 and Office Communicator 1.0. Microsoft has now extended this integration to OCS 2007 and Office Communicator In this integration scenario, users can issue commands (e.g. click to call) from Office Communicator to the Strata CIX system for their telephone extension. Office Communicator is not acting as a soft phone in this scenario, but sending commands to Strata CIX to carry out actions on the calls routed to the user s extension and telephone device. The Telephone state is also added to Office Communicator presence so the status will be set to In a Call when the user is busy in a call. The protocol used for this integration is the CSTA over SIP standard TR/87 supported by the RCC application. The advantage of CSTA as an integration mechanism is that it enables a powerful addition to user functionality without having to affect Strata CIX installation or configuration. Copyright 2009 Toshiba America Information Systems, Inc. Telecommunication Systems Division 9740 Irvine Blvd., Irvine, CA (949)

2 Features OC with RCC enabled OC with Soft IPT RCC enabled PSTN digital Internet / Data CSTA RCC LAN Strata CIX CSTA (SIP) OCS 2007 Exchange 2007 ADS Features Product Features The Remote Call Control integration solution provides many valuable features: Strata CIX Telephony Integration: Strata CIX telephony services supported by Office Communicator 2007 via click to call, using a Strata CIX telephone device (DP5000, IP5000, DKT, IPT or SoftIPT). Telephony Status: Telephony status (e.g. In a call, available) are added to Office Communicator 2007 Enhanced Presence. Microsoft Office System integration: Click to Dial service and user telephony presence status is available from within Microsoft Office and Outlook applications. Toshiba recommends that you consult the Microsoft solutions provider regarding this integration (Microsoft Office System and OCS). 2 of 5 Announcing Strata CIX Integration with Microsoft Office Communications Server 2007

3 Telephony Services Telephony Services The following are the Telephony Services supported by Office Communicator 2007 when used with Strata CIX system: Make a call Answer a call Disconnect a call Redirect a ringing call Hold / Retrieve a call Consultation call and Screened / Unscreened transfer Call forwarding setup DTMF tone generation while connected Benefits The Microsoft OCS integration with the Strata CIX system provides these major benefits: Voice integration enables customers to use the award winning and reliable Strata CIX with their Microsoft applications for telephony activity, maximizing their investment in Strata CIX and Microsoft applications. Improved user experience with tools for managing communication and collaboration, boosting employee productivity and reducing company operating cost. Ordering Information and Part Numbers Microsoft OCS as well other Microsoft software and licenses must be purchased separately. Remote Call Control software can run on the Media Application server (MAS) or Micro MAS. A Strata CIX CSTA port per RCC application is also required. This part number is included in all the system part numbers: LIC-RCC-5-SYS and LIC-RCC-25-SYS. The parts in the following table are available on FYI. License keys must be generated through FYI for activation using emanager and Network emanager. Part Number LIC-RCC-5-SYS LIC-RCC-25-SYS LIC-RCC-5D LIC-RCC-25D LIC-RCC-SUP Description Starter License Package: 5 device monitor 1 licenses, 1 CIX CSTA license and first year support License. Starter License Package: 25 device monitor 1 licenses, 1 CIX CSTA license and first year support License. Specify (additional) number of devices 1 to be monitored in the quantity in multiples of 5. Specify (additional) number of device 1 to be monitored in the quantity in multiple of 25. Specify (additional) number of years of ongoing maintenance for support in the quantity. 1 The following Strata CIX end points are devices supported for RCC applications: DKT, IPT, DP, IP and SoftIPT. Announcing Strata CIX Integration with Microsoft Office Communications Server of 5

4 CIX Quote CIX Quote Pricing CIX Quote helps you configure the RCC application correctly, including the resources and licenses needed for RCC and the Strata CIX system. The RCC solution is very cost-effective and a great add-on to enhance the value of your investment in Strata CIX systems and Microsoft products. See the updated Price Book and CIX Quote version currently available on FYI for details. Documentation The following documentation is available for this product. RCC User Guide RCC System Administrator Guide Training Refer to the System Administration Guide for installation instructions. No training is available at this time. Use the RCC Administrator Guide to set up the RCC application. OCS RCC Requirements OCS RCC is a software product activated by the license, and the following shows the requirements to run OCS RCC. OCS RCC is compatible with Microsoft OCS Microsoft OCS 2007 R2 is not supported at this time. OCS RCC requires a MAS or MicroMAS to run. When it runs with other applications, MAS or MicroMAS requires 2GB of memory. OCS RCC does not support the multi-node network using the Strata Unifier at this time. Therefore, all the OCS RCC users must be in the same Strata CIX system. Support The system comes with one year maintenance, and after that period, support is provided with a valid license (LIC-RCC-SUP). The license is renewable annually starting from the first anniversary of the license activation by the installing dealer. Toshiba only provides support for the integration between the RCC and the Microsoft OCS Consult the appropriate Microsoft Applications Provider for integration between OCS and other Microsoft applications. 4 of 5 Announcing Strata CIX Integration with Microsoft Office Communications Server 2007

5 Product Specifications Product Specifications Item Specification Strata CIX RCC Platform Capacities Telephones Administration Strata CIX Release 5.2 or later Toshiba MAS or MicroMAS. Monitor Max 500 extensions simultaneously. DP5000, IP5000, DKT, IPT, SoftIPT Web based administration consoled for configuration and administration RCC Software Release 1.0 Trademarks Strata and CIX are registered trademarks of Toshiba Corporation. Microsoft is a registered trademark of Microsoft Corporation. Trademarks, registered trademarks, and service marks are the property of their respective owners. Copyright 2009 This document is copyrighted by Toshiba America Information Systems, Inc. All Rights reserved. Product specifications, configurations, prices, system/components/options availability are all subject to change without notice. - End - Announcing Strata CIX Integration with Microsoft Office Communications Server of 5