Sigma 5. Changing Telecommunications

Transcription

1 Sigma 5 Overview

2 Sigma 5 Changing Telecommunications Recent trends in communications integrate data, voice and video on a single packet based infrastructure in order to make most efficient use of the available resources. A prime example of these advanced technologies is the Cisco Systems Call Manager. Cisco Systems Call Manager Technology based on the Architecture for Voice, Video and Integrated Data (AVVID) combines Telephony, Data and Video technology at the user level. The Σ 5 Billing system The Σ 5 Billing Syste is a unique, IP-based Accounting and Billing platform specifically conceived for Cisco Systems Call Manager IP-PBX cluster. Based on IP-technology, it is a part of Nevotek 1-4- ALL multi-tenant family of applications. Σ 5 multi-tenant billing system provides accounting and billing of the telephony usage in a single tenant or multi-tenant corporate environment. Σ 5 can easily be deployed in two configurations; i.e. either as an Enterprise standalone version or a multi-tenant SP version. As a state-of-the-art application, Σ 5 significantly enhances the wealth of services provided by reducing operational expenses while increasing services revenue through a robust reporting functionality for system administrators. Σ 5 utilizes the advantages of the Cisco IP-Phone infrastructure which significantly reduces cost of ownership and operation, and increases flexibility. Σ 5 offers a flexible approach for customization for both tenants as well as individual users while capitalizing on the economy of scale of a single platform. The hardware platform that Σ 5 runs on is either a Cisco MCS server or an equivalent NT server platform of a leading vendor. Service providers are guaranteed a reliable, cost-effective and scalable platform for Account and Billing services for tenants using the Cisco Call Manager. Σ 5 is suitable not only for Small-to-Medium business users, but also for large Enterprise organizations. Main features and benefits of Σ 5 are: Call Logging and recording Export files for further processing in spreadsheets or graphics tools Consolidated billing information per tenant Page 2 of 5

3 Internal and external volume billing Trend Analysis Telephone Billing Σ 5 collects CDR s from the Cisco Call Manager at predetermined polling intervals as desired (3 minutes as default). Successful calls are then processed and billed, accordingly. Reports are generated supporting multiple tariffs of different Telco carriers for least cost routing services. Scalability in terms of the maximum no of users per tenant or max no of tenants per Cisco Call Manager cluster is limited only by the capacity of Oracle database in use. Web browser based administration as well as automatic back up and recovery are some of the standard features of Σ 5. Σ 5 Features Σ 5 operates, as an NT system service so there is Automatic System Restart following power failure. Web based management and reporting Single or Multi-tenant operation Data Collection Two options of CDR polling: Automatic or Manual Automatic polling interval is parametric (in seconds or record count) Example: Poll in every 3 mins or poll in every 1000 records. Option to back-up raw data Option to back-up processed CDR data Alert if there is no data for a certain period of time (parametric) Alert if the communication fails (No network connection or Call Manager is down) Page 3 of 5

4 Processing Unlimited number of levels for departmental hierarchies Carrier based tariff configuration Multiple Carrier support Time and Day based tariffs Two level charge per minute Surcharges can be defined for every level (extension, departments) Surcharge rates may be fixed or percentage Direct, forwarded, consulted transfer, blind transfer, conference call billing. Standard reports for extensions, departments, carriers as well as staff performance reports like operator response times Detailed Error logs Sending Data Option to send Total Cost, Duration and Meter Pulse to external systems. Multi-thread structure of the interface ensures that no message is lost under heavy load. Indefinite buffering of data in case of external system link failure. Page 4 of 5

5 Multi-tenant Support Σ 5 fully supports multi-tenant environments run a single Cisco Call Manager cluster with several IP- Telephony partitions. It distributes the same Quality of Service across each tenant. Multiple Cisco Call Manager clusters are also supported. A typical deployment scenario for Σ 5 is shown as below: USA 5201 Great America PKWY, Suite 320 Santa Clara, California 95054, USA Tel: Fax: North American Sales & Support 387 Shuman Blvd. Suite 205W Naperville, IL 60563, USA Tel: Fax: The Netherlands Burg. Amersfoordtlaa 82, 1171DR Badhoevedorp, NL Tel: Fax: Turkey Buyukdere Cad. ITU Teknokent 1, Maslak Istanbul,TR Tel: Fax: United Arab Emirates Dubai Internet City Office No:401, EIB Building Dubai Tel: Fax: Page 5 of 5